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  • Customer Service Representative – French Speaking HR Business Partner

    Customer Service Representative – French Speaking HR Business Partner

    About the job

    You are responsible for the client communication for designated account relationships and Contracts.
    You are required to response to the client on timely manner providing full and accurate information in one go.

    Main Duties / Responsibilities

    Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
    Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    Mails or routes claim forms and supporting documentation to various units for final processing.
    Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    May seek assistance with complex customer services issues.

    Qualifications

    Must have a diploma or bachelor’s degree or equivalent
    Excellent English written and oral communication skills
    French written and oral skill is a must
    Exceptional organizational and time-management focus
    Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
    1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
    Ability to perform in a high volume, fast paced call center environment
    Proven ability to work independently as well as a productive member of a team
    Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
    Knowledge of medical terminology a plus

    Conditions/requirements

    Work in 24 x 7 rotation shifts.
    5 days a week.
    In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

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    Use the link(s) below to apply on company website.  

    Apply via :

  • IVF Specialist

    IVF Specialist

    Male/Female
    Minimum experience 5 years
    Best renumeraiton as per industry standards

    Qualified and interested candidates to send their CV to: Careers@fertilitypoint.co.ke
     

    Apply via :

    Careers@fertilitypoint.co.ke

  • Cleaner Communications and PR Officer Intern

    Cleaner Communications and PR Officer Intern

    QUALIFICATIONS:

    At least 1 year of prior cleaning experience.
    Attention to detail and ability to follow instructions.
    Good time management and independent work skills.
    Reliable, punctual, and strong work ethic.
    Effective communication with team and supervisors.

    go to method of application »

    Please share your updated CV and a cover letter to careers@mwananchicredit.com

    Apply via :

    careers@mwananchicredit.com

  • Marketing and Corporate Communications Officer

    Marketing and Corporate Communications Officer

    Job Ref. No. JAML044

    Role Purpose

    The Marketing and Corporate Communications Officer will play a key role in enhancing brand visibility, driving stakeholder engagement, and delivering impactful corporate messaging. The role entails developing and executing innovative marketing campaigns, managing digital content strategies, and ensuring consistent brand representation. The ideal candidate will bring creativity, strategic insight, and technical expertise to effectively position the company in the market and strengthen stakeholder relationships.

    Key Responsibilities
    Digital Marketing

    Plan, execute, and optimize digital marketing campaigns, including SEO/SEM, social media, email marketing, and Google Ads.
    Analyse campaign performance, monitor KPIs, and generate actionable insights to improve ROI.
    Manage and update the company website, ensuring content is fresh, engaging, and optimized for search engines.

    Content Marketing

    Develop and execute a content calendar for social media, newsletters, and video content.
    Design visually appealing and brand-consistent marketing materials, including social media graphics, presentations, email templates, posters, and advertisements.
    Create engaging, high-quality content tailored to various platforms to drive traffic and build brand awareness.
    Repurpose content for different formats (videos, infographics, reports etc.).
    Monitor content performance and adjust strategies as needed.

    Corporate Communications

    Implement the corporate communication strategy to maintain a positive public image and enhance internal and external stakeholder engagement.
    Draft and distribute press releases, corporate announcements, speeches, and key messaging materials.
    Assist in crisis communication planning and execution to protect the company’s reputation.
    Manage internal communication channels, ensuring timely and effective messaging across teams.

    Branding and Strategy

    Assist in developing and implementing marketing strategies to strengthen the company’s brand positioning and reach.
    Conduct market research and competitor analysis to identify trends, audience needs, and opportunities.
    Support in planning and managing company events, campaigns, and product launches.

    Collaboration and Reporting

    Work cross-functionally with sales, operations, and leadership teams to align communication and marketing initiatives with company goals.
    Prepare regular reports on campaign performance, communications activities, and key performance indicators for management review.

    Corporate Governance

    Design and implement corporate communication strategies that align with governance principles and organizational policies.
    Develop and distribute corporate announcements and stakeholder reports, ensuring transparency and compliance with regulations.
    Develop frameworks that mitigate reputational risks through proactive and reactive communication strategies.

    Culture

    Developing and executing campaigns that reflect the company’s values and brand identity, fostering a cohesive corporate culture.
    Managing internal communication to strengthen team cohesion and ensure alignment with company goals.
    Supporting events and initiatives that promote the company’s vision and enhance employee engagement.
    Aligning marketing and branding strategies with the cultural and organizational ethos of Jubilee Asset Management.

    Key Competencies

    Creativity. Ability to think creatively and translate ideas into visually appealing designs.
    Attention to Detail. A keen eye for detail to ensure design accuracy and brand consistency.
    Communication. Effective communication of design concepts and the ability to incorporate feedback into design iterations.
    Collaboration. Work collaboratively with cross-functional teams and external vendors.
    Adaptability. Flexibility to adapt design styles to suit different marketing channels and campaigns.

    Qualifications

    Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course.
    Relevant certifications will be an added advantage

    Relevant Experience

    2-5 years of experience in a marketing and communications role with a focus on digital marketing, corporate communication, and content creation.
    Proficiency in digital marketing tools (e.g., Google Analytics, Ads Manager, Mailchimp, HubSpot, etc.).
    Graphic design skills with experience using Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva, or
    similar platforms will be an added advantage.
    Excellent content writing, editing, and storytelling skills for both marketing and corporate communication

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th January 2025. Only Shortlisted Candidates Will Be Contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • ICT Risk Analyst Retirement Benefits Advisor Head of Debt Reconciliation

    ICT Risk Analyst Retirement Benefits Advisor Head of Debt Reconciliation

    PURPOSE:

    The ICT Risk Analyst will play a crucial role in safeguarding our digital assets, ensuring regulatory compliance, and enhancing our overall security strategy. You will leverage your expertise in risk assessment, threat analysis, and security technologies to protect our organization in an ever-evolving threat landscape 

    PRIMARY RESPONSIBILITIES:

    Risk Management & Assessment

    Spearhead quarterly risk assessments across IT infrastructure
    Identify vulnerabilities and develop mitigation strategies
    Maintain and optimize our ICT risk control register

    Security Monitoring & Incident Response

    Lead proactive network monitoring using advanced tools
    Investigate and respond to security alerts with urgency
    Contribute to our incident response planning and execution

    Threat Intelligence & Analysis

    Conduct in-depth analysis of emerging cyber threats
    Translate complex threat data into actionable insights
    Collaborate with IT teams to implement preventative measures

    Compliance & Policy Development

    Ensure adherence to regulatory requirements
    Contribute to the evolution of our security policies
    Conduct regular ICT compliance attestations and reporting

    Reporting & Stakeholder Management

    Deliver compelling risk assessment presentations to leadership
    Develop and nurture relationships with key stakeholders
    Drive security awareness initiatives across the organization

    Key Skills, Knowledge, Experience and Behavioural Competencies
    Academic and Professional Requirements

    Education    Bachelor’s Degree    Degree in Cybersecurity, IT, or related field
    Professional Qualification    CISSP, CISA, or CRISC required; CEH or OSCP is desirable

    Experience Required:

    Qualifications & Skills Required:

    At least 3 years relevant experience in a similar role.
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior B2B Sales Executive

    Senior B2B Sales Executive

    Role Purpose:

    As a Senior B2B Sales Executive, you will be responsible for driving business growth by identifying and securing new business opportunities and managing relationships with existing clients. This is an exciting opportunity for a driven, results-oriented professional who thrives in a competitive sales environment.

    Key Responsibilities:

    New Business Development: Prospect, identify, and pursue new business opportunities with potential B2B clients across targeted industries. Generate leads through networking, cold calling, email outreach, and attending industry events.
    Sales Strategy: Modify and implement a strategic sales plan to achieve revenue targets and business growth.
    Proposal Writing. Identify and understand client needs and tailor presentations and proposals accordingly.
    Client Relationship Management: Build, nurture, and maintain strong relationships with key decision-makers within client organizations and ensure they are properly recorded in the Company’s’ CRM system.
    Sales Meetings & Presentations. Ensure high-level sales service demonstrations, presentations, and meetings with potential clients. Effectively communicate the value proposition and differentiate our offerings from competitors.
    Negotiation & Closing: Lead the negotiation and closing of sales agreements. Ensure contract terms are mutually beneficial while achieving sales targets. Overcome objections and handle pricing discussions confidently.
    Collaboration: Work closely with the marketing, recruitment, HR and client success teams to align sales efforts with company goals. Provide feedback and insights on market trends and client needs to influence product development and marketing strategies.
    Sales Reporting & Forecasting: Track and report on sales activities and performance against targets. Provide regular updates to senior management on pipeline status, progress, and potential challenges.
    Market & Competitive Analysis: Stay up to date on industry trends, competitor offerings, and market dynamics to anticipate client needs and provide insights to refine sales strategies.

    Qualifications:

    Experience: Minimum of at least 3 years of experience in B2B sales, with a proven track record of closing large deals and managing complex sales cycles specifically service sales models.
    Industry Knowledge: Experience in B2B HR sales is highly preferred. Other B2B sales experience will also be considered.
    Skills: Strong understanding of sales methodologies (e.g., SPIN, Challenger, Solution Selling). Excellent
    communication, negotiation, and presentation skills. Ability to manage multiple opportunities and clients simultaneously.
    Results-Oriented: Demonstrated ability to meet or exceed sales targets, with a strong focus on driving revenue and achieving business growth.
    CRM Proficiency: Familiarity with CRM tools (e.g. preferably Salesforce or HubSpot) for tracking leads, managing client relationships, and reporting sales performance.
    Education: A bachelor’s degree in Sales and marketing, or a related field is preferred. Sales professional certificates may be an added advantage.

    If you’re an experienced and motivated B2B sales professional ready to take on a new challenge, we’d love to hear from you. Please submit your cv along with a cover letter detailing your experience and why you’re a great fit for the role to careers@talentgridafrica.com on or before 15th January 2025.

    Apply via :

    careers@talentgridafrica.com

  • Government of Hungary Scholarships: 2025/2026 Academic Year

    Government of Hungary Scholarships: 2025/2026 Academic Year

    The Government of Hungary has offered Two Hundred (200) scholarships to eligible Kenyans for the following areas of study:
    Undergraduate (BA/BSc) studies in the fields of Agricultural Science, Computer Science and Information Technology, Legal Science, Economic Science, Engineering Science, Medical and Health Science and Natural Science;
    Master’s (MA/MSc) studies in the fields of Agricultural Science, Computer Science and Information Technology, Legal Science, Economic Science, Engineering Science, Medical and Health Science and Natural Science;
    Doctoral (PhD/DLA) studies in any field of interest;
    One-tier master’s (OTM) studies in the fields of General Medicine, Dentistry, Pharmacology, Architecture, and Veterinary Medicine.
    The provisions covered by the scholarship include; Tuition fee, Accommodation/Accommodation contribution for those who don’t live in the dormitory, Medical Insurance and a monthly stipend. Please note that these provisions do not fully cover all the costs of living in Hungary but are only a contribution to the living expenses and the students need to add their own financial resources in order to cover all living expenses in Hungary. 

    Eligibility

    Undergraduate
    Minimum KCSE Mean Grade of B (plain).
    Not more than 25 years of age.
    Grade “B” in core subjects in the preferred field of study.
    Completed Secondary Education in the last three (3) years.
    Have original KCSE certificate.
    Postgraduate
    Graduated with a Bachelor’s degree upper second-class honors level.
    For PhD, applicants must have a relevant Master’s Degree.
    Are below thirty-eight (38) years for Masters and forty-five (45) years for PhD.

    All eligible candidates must read and adhere to the following guidelines strictly:Director, Higher Education
    Ministry of Education,
    P. O. Box 9583-00200 NAIROBI
    Or delivered to: Teleposta Towers, 27th floor, Room 2701. On or before 17th January, 2025 at 5:00 pm
    Only shortlisted applicants shall be contacted through email or phone call from the following number 0771842051/0774234422 to be invited for interview

    Apply via :

  • Credit Control Assistant

    Credit Control Assistant

    KEY DUTIES & RESPONSIBILITIES

    Operations
    Regular follow up on all outstanding debts-calling customers who have outstanding debts to pay in good time and explaining to them the consequences of being a bad payer.
    To ensure that all accounts to be allocated accordingly to have clear outstanding balances on the customers’ statements
    Ensuring all the receipts from debtors are posted to show correct aging.
    Accountable for handing over the Cash / Cheques collected to the Cashier and shall be responsible for any money mishandled, deficits or losses that may be incurred whilst in his/her care.
    Immediate follow up with Dispatch and G4S for ready cheques if not collected within 12hrs.
    Putting on hold any due account that has not been paid. It involves liaising with the line manager to block the customer from further supplies until the account is settled.
    Maintaining the cheque register by ensuring all incoming cheques and cash are entered in the respective customer accounts.
    Ensuring that all customer statements are printed out every 1st day of the month and sent to the customer with Monthly Delinquency notices if necessary.
    Implement and follow all approved Standard Operating Procedures and all defined Policies of the Company as per the Quality Management System.
    Customer Service
    Keep a good Customer relationship with the Customer to ensure effective resolution of any issues that may arise on Payment terms and agreements.
    Resolving and reconciling customer queries & disputes to facilitate timely payment of their account, involving getting certified copies of credit notes, invoices and delivery notes. Also following up on the goods returned and not issued with credit notes.
    Ensuring that all underpayments to customers to are communicated in writing.
    Customers queries/concerns to be solved within 12hrs.
    Ensure all credit notes are scanned to customers.
    Accountable for handing over the Cash / Cheques collected to the Cashier and shall be responsible for any money mishandled, deficits or losses that may be incurred whilst in his/her care.
    Preparing debtors aged analysis and referring difficult to collect customer account to authorized debt collection agents if required.
    Ensure files are labelled correctly as per ISO requirement.
    Reduce the number of receipting errors in all journals except the VAT journals by 70% on September and 90% by end of October.
    Reporting
    Weekly reporting to the immediate supervisor / manager.
    Monthly reporting to the immediate supervisor / manager.
    Perform any other duties that may be assigned to you by the Management.

    Qualifications, Skills and other prerequisites

    Bachelor’s degree or Background in Finance /Accounting.
    2-4 years of experience in the same field.

    Special Requirement

    Must have a minimum of two (2) years industry (Pharmaceutical/Healthcare Products Distributor) experience

    Experience

    Solid knowledge in the field.
    Knowledge of systems i.e., SAP.

    Apply via :

    cdl.zohorecruit.com

  • Performance Improvement Specialist/ Senior Technical Officer, HIV Care and Treatment Senior Technical Officer – Laboratory Communications Officer

    Performance Improvement Specialist/ Senior Technical Officer, HIV Care and Treatment Senior Technical Officer – Laboratory Communications Officer

    Main purpose of the job

    To provide HIV Care and Treatment technical leadership and supervision to regional/county Technical Integration Officers in Nakuru County as the team and technical lead in Baringo, Laikipia and Samburu counties as the technical area lead and as part of the Senior Technical Team (STT).

    What you will do

    Supervising, leading, managing and mentoring relevant Technical Integration Officers across supported sub-counties in Nakuru and across the supported counties.
    Developing costed-work-plans to guide implementation of activities across supported counties/sub-counties.
    Producing program area specific reports and leading use of data to guide TA and support to sites.
    Participating in relevant TWGs at SC/County and regional level.
    Representing USAID Tujenge Jamii project in relevant HIV care and treatment forums from time to time.
    To liaise with county and sub-county health officials and other stakeholders in coordinating the implementation of the pediatric, adolescents and adults TBHIV activities in each supported site.
    To prepare budgets, work plans, reports to support implementation in supported sites.
    To lead in the continuous quality improvement in Nakuru County and take part in similar activities in Baringo, Laikipia and Samburu Counties.
     Perform other related duties as assigned.

    Qualifications

    Medical Officer with at least 5-7 years’ hands-on experience implementing integrated HIV programs or a Bachelor of Science Degree in Nursing or Clinical Officer with 7-9 years’ experience or a Masters’ degree in relevant field with 3-7 years’ experience or Senior Clinical Officer with at least 7-9 years of hands-on experience implementing integrated HIV programs.
    Possession of an MPH will be an added advantage.
    Training in Advanced HIV Management to the level of TOT or Mentor.
    Training in Project management will be an added advantage.

    Additional Information

    Key Performance Areas

    Strategic Impact – Independently assists team to deliver services within defined strategic objectives.
    Budgets / Profitability – Effectively uses time, equipment, and resources.
    Development/ growth of team – Actively work to address identified technical skills.

    Behavioural competencies

    Excellent communication skills, both written and verbal.
    Effective interpersonal and relationship building skills.
    Good mentorship and coaching ability with desire to develop self and others.
    Adaptable, managing change and ambiguity with ease.
    Sound problem solving ability.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Relationship Manager – Branch Banking Relationship Officer- Mortgages Relationship Manager – Mortgages Relationship Manager – Water and Sanitation Sales Manager – Scheme Loans

    Relationship Manager – Branch Banking Relationship Officer- Mortgages Relationship Manager – Mortgages Relationship Manager – Water and Sanitation Sales Manager – Scheme Loans

    JOB PURPOSE

    The Regional Manager is responsible for overseeing the performance and operations of the assigned region, driving sales, managing portfolios, leading teams, fostering relationships with key stakeholders, and ensuring compliance with lending guidelines and regional objectives. The Regional Manager acts as a strategic link between regional operations and the head office to achieve overall business growth and sustainability.

    KEY RESPONSIBILITIES 

    Regional Business Development
    Portfolio Management
    Stakeholder Engagement
    Customer Relationship Management
    Team Leadership and Management

    Regional Business Development

    Develop and implement strategies to drive business growth in the assigned region.
    Identify and secure partnerships with employers, institutions, and other stakeholders to expand the client base.
    Conduct market analysis to identify opportunities, trends, and competitor activities within the region.
    Collaborate with product development teams to tailor offerings to meet regional client needs.
    Lead regional campaigns and promotional activities to enhance product visibility.

    Portfolio Management

    Monitor the regional portfolio to ensure optimal performance and adherence to risk management guidelines.
    Analyze portfolio performance data, identifying trends and areas requiring intervention.
    Collaborate with credit and collections teams to manage default risks and maintain a healthy portfolio.
    Prepare and present detailed performance reports to senior management.

    Stakeholder Engagement

    Build and maintain relationships with regional partners, including employers and other institutional stakeholders.
    Represent the organization at regional forums, negotiations, and stakeholder meetings.
    Foster collaborative relationships with partners to ensure seamless operations.

    Customer Relationship Management

    Oversee the delivery of exceptional customer service within the region.
    Resolve escalated client issues and concerns promptly to maintain satisfaction.
    Develop and implement customer retention strategies to build long-term relationships.

    Team Leadership & Management

    With the support of the HR Business Partner, the regional Manager has the ultimate responsibility for the Human Resource Management of the team and consults with HR on clarity and interpretation of the HR policy.
    Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes and contributes to the ability of staff to meet performance objectives by providing day to day supervision, training and support and leading performance processes in accordance with Sidian policies and procedures.
    Responsible for assigning tasks to staff, scheduling and monitoring work and reviewing results for timeliness, accuracy and quality.
    Contributes to the flow of staff communications, by leading regular staff meetings – morning huddles and weekly progress meetings.
    Encourages staff to participate in internal and external training and development opportunities as these arise and in accordance with individualized development plans.
    Responsible for the presentation and service standards of retail staff to ensure a professional image is maintained with all clients.
    Ensures adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
    Ensure there is proper succession planning by maintaining an effective leave program and an in-house training schedule for ease of relief due to leave or sickness.
    Ensure the set number of learning/training hours are achieved for self and direct reports, through E-learning and Internal training activities.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.
    Master’s degree will be an added advantage.

    WORK EXPERIENCE

    At least eight (8) years’ experience in banking or financial services, with at least five (5) years in a leadership role.
    Proven track record of managing regional operations, portfolios, and stakeholder relationships.
    Experience in business development and team leadership.

    SKILLS & COMPETENCIES

    Excellent leadership, interpersonal & team management skills;
    In-depth knowledge of credit risk management and business growth strategies;
    Strategic thinker with good commercial acumen and ability to identify economic opportunities in changing environment and capitalize on them;
    Excellent communication and interpersonal skills;
    Excellent Business Presentation skills;
    Good financial analysis skills;
    Excellent problem solving and decision-making skills;
    Knowledgeable in credit, legal (conveyancing) and lending knowledge;
    Knowledge of banking processes and Banking Law;
    Demonstrate an understanding of the Banking Act, CBK prudential guidelines and credit policies;
    Strong negotiation and networking skills;
    Good performance track record in business development;

    PROFESSIONAL CERTIFICATION

    Diploma in Banking – AKIB (added advantage)
    Certifications in Banking, Credit Management, or Leadership are an added advantage.

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    Use the link(s) below to apply on company website.  

    Apply via :