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  • Chat Service Supervisor Assistant

    Duties & Responsibilities:

    Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
    Build and manage a high-performing customer service team, including recruitment, training, coaching, and performance evaluation.
    Foster a customer-centric culture within the organization, emphasizing the importance of customer service excellence.
    Set performance goals and KPIs for the customer service team and monitor progress regularly to ensure targets are met or exceeded.
    Collaborate with cross-functional teams, such as operations, logistics, and marketing, to identify customer service improvement opportunities and implement effective solutions. Implement and maintain customer service tools, technologies, and systems to streamline processes and improve response times.
    Monitor customer service metrics and generate reports to identify trends, areas for improvement, and opportunities for operational efficiency.
    Handle escalated customer complaints or complex issues and ensure prompt and satisfactory resolutions.
    Stay up to date with industry trends, customer preferences, and emerging technologies to proactively identify innovative ways to enhance the customer experience.
    Conduct regular training sessions for the customer service team to improve product knowledge, communication skills, and problem-solving abilities.

    Qualifications:

    Education: Diploma, degree or higher.
    Experience: Proven track record in a senior customer service leadership role within the e-commerce or retail industry.
    Strategic Implementation: Demonstrated success in creating and implementing effective customer service strategies that improve customer satisfaction.
    Leadership: Strong leadership skills with the ability to inspire, motivate, and mentor a diverse team. Analytical Skills: Ability to leverage data and key metrics to drive performance improvements and ensure continuous progress.
    Problem-Solving: Proactive problem-solving capabilities with a diplomatic and empathetic approach to handling complex customer issues.
    Technical Expertise: Familiarity with customer service technologies, including CRM systems, live chat platforms, and social media management tools.
    Communication: Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
    Organization: Exceptional organizational and time management skills to prioritize tasks and achieve targets.
    Process Optimization: Experience in analyzing and improving customer service processes for greater efficiency and satisfaction.
    Metrics Monitoring: Expertise in tracking key performance indicators (KPIs), such as response times and customer satisfaction scores.

    Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Chat Service Supervisor Assistant” by 15th January 2025. Please state your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kilimall.com

  • Content Creator

    Duties & Responsibilities

    Host daily Live Shows (Promotion activities, Introduce application scenarios and usage tips,Phone & Ecosystem products introduction)
    Short video content positioning: (Useful knowledge, Valuable product introduction (FABE: Feature, Advantage, Benefit & Evidence). Application and practice with reference significance, After-sales and maintenance, Interesting application scenarios, Industry development and technology trends)
    SNS Operations (Engage with followers by responding to comments and messages, fostering a community around the brand)
    Performance Analysis (Review engagement metrics to refine content strategy, Prepare regular performance reports for stakeholders)

    Requirements

    Bachelor’s degree in Marketing or a related field.
    Certifications in Content Creation, Digital Marketing, or Social Media Management
    6 months-2 years of experience in creating and managing content for digital platforms.
    Exceptional storytelling and communication skills.
    Knowledge of emerging digital trends and content formats (e.g., Reels, Shorts, Stories).
    Proficiency in Analytics tools (Google Analytics, Facebook Insights, YouTube Studio).
    Communication: Strong written and verbal skills to effectively convey brand messages.
    Submit a video clip advertising REDMI NOTE 13 PRO+ 5G 12+512GB to the email provided below

    Apply by sending an email with your CV and convincing cover letter to: mismarthome2024@gmail.com clearly stating the subject heading “CONTENT CREATOR” by 11th January 2025. Please include your current and expected remuneration in your CV. Due to high volume of applications received, only shortlisted candidates will be contacted.

    Apply via :

    mismarthome2024@gmail.com

  • Senior Supervisor – Underwriting Healthcare Division Sales Team Leaders – Alternative Channels – Nairobi Sales Team Leaders – Alternative Channels – Embu Sales Team Leaders – Alternative Channels – Meru Sales Team Leaders – Alternative Channels – Nakuru Sales Team Leaders – Alternative Channels – Western Sales Team Leaders – Alternative Channels – Coast

    Overall Responsibility:

    Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

    Key Responsibilities

    Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
    Monthly running of the premium and marketing reports against targets set (GWP)
    Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients

    Investigation:

    Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
    Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
    Provide the necessary support to intermediary by training them on the medical products
    Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
    Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
    Supervise scheme setup to ensure it’s accurately and timely done.
    Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
    Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
    Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
    Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
    Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
    Premium volume increase through organic growth by selling additional benefits and enhancements
    Supervise service levels and benchmark our customer service standards against the market
    Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.

    Skills and Competencies Required

    Team leadership skills
    Health Benefits Plan Management
    Database Administration
    Customer Service
    Continuous Innovation
    Excellent communication and multi-tasking skills
    Market Awareness
    Policy Processing
    Team Player
    Presentation Skills
    People management skills of both external and internal partners
    Integrity and honesty

    Knowledge & Experience

    At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
    Addressing operational concerns and issues, monitoring overall customer satisfaction.
    Demonstrated experience engaging intermediaries at high level.
    Developing and implementing operational procedures and policies

    Academic and Professional Qualifications required

    Degree in Actuarial Science/Statistics or Business-Related field
    ACII or DIP AIIK qualifications

    go to method of application »

    Use the emails(s) below to apply 

    Apply via :

  • Product Manager

    ​​​Job Summary

    We are looking for an innovative and detail-oriented Product Manager with basic coding skills to oversee the planning, development, and management of our products. The ideal candidate will act as a bridge between technical and non-technical teams, ensuring that product goals align with business objectives and user needs.

    Required Qualifications

    Education: Bachelor’s degree in Computer Science, Business, or a related field.
    Experience: Minimum of 2 years in product management or a similar role.

    Technical Skills:

    Basic coding knowledge (e.g., HTML, CSS, JavaScript, Python, or other relevant languages).
    Familiarity with software development processes and tools.

    Submit your CV and a cover letter detailing your experience to hr@loholearning.co.ke 

    Apply via :

    hr@loholearning.co.ke

  • Project Officer – Re-advertisement

    Key areas of responsibility

    Support the execution of agreements with partners and ensure compliance with requirements for the delivery of results.
    Provide project coordination and support for planning, monitoring, evaluation and quality assurance, in accordance with policies and guidelines, and donor requirements.
    Ensure that the actions are planned, implemented, and managed with special consideration for gender, environment, and conflict sensitivity.
    Perform visits for monitoring and evaluation of the project activities.
    Support relationship building, collaboration and support to partner organizations in line with Diakonia’s partnership policy.
    Liaise with internal and external stakeholders to facilitate project implementation.
    Contribute to context analysis, program development and resource mobilization.
    Contribute to learning, knowledge management, and continuous improvements.

    Required qualifications

    University degree or equivalent within relevant area
    Minimum of 5 years’ experience in international development work
    Experience of project management using the human rights-based approach, gender justice programming, conflict and environmental mainstreaming. Proven experience and skills in; Planning, Evaluation and Monitoring (Theory of Change, Result Based Management, Adaptive management or other).
    Experience of managing donor requirements, applications and report writing.
    Ability to understand and speak English.
    Analytic, creative and solution oriented.
    Ability to work and prioritize independently, while being a good team player.
    Relevant communication and IT-skills

    Desired qualifications

    Thematic expertise within gender justice, tax justice, public debt management, natural resource management and business and human rights.
    Experience of advocacy, communication and resource mobilization.
    Fluency in Kiswahili and French would be an added advantage.

    Apply via :

    www.impactpool.org

  • Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    General Requirements:

    Diploma or certificate in Agriculture or equivalent
    Strong technical and project management skills
    Residing in Nakuru counties
    Be part of a farmers group (not limited to potato farmers)

    go to method of application »

    Apply via :

    docs.google.com

  • Regional Sales Manager – Coast Region

    We are currently looking for an experienced and driven Regional Sales Manager to join our team. Reporting to the National Sales Manager, this role oversees the sales operations within a specific region, ensuring that the region meets its sales objectives. Additionally, the Regional Sales Manager will manage, guide, and mentor Sales Team Leads and Territory Sales Executives, driving market penetration and customer retention. This role is essential to implementing national sales strategies at a regional level to achieve growth and maximize customer satisfaction.

    Key Requirements

    Bachelor’s degree in business administration, marketing, or a related field.
    Minimum of 6 years of experience in sales, preferably in the FMCG industry.
    Proven track record of meeting or exceeding regional sales targets.
    Strong leadership and team management skills.
    Excellent communication, negotiation, and presentation abilities.
    Analytical mindset with the ability to interpret sales data and market trends. Willingness to travel within the assigned region.
    Proficiency in using sales CRM software and MS Office suite.

    Apply via :

    docs.google.com

  • Senior Business Developer Receptionist Business Developer

    KEY PRIMARY RESPONSIBILITIES

    Checking policy documents and endorsements in line with the company’s underwriting manual;
    Identifying and referring insurance risks that require reinsurance arrangements ;
    Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
    Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
    Addressing reconciliation issues in liaison with the finance department and following on claims
    Responding to internal and external audit queries and implementation of recommendations;
    Preparing quotations, policy documents, issue certificates and cover notes;
    Sending renewal notices to clients and advise on changes in policy if any;
    Complying with statutory, regulatory and internal control processes at the business units;
    Responsible for timely renewal invitations as per the SLA;
    Developing departmental budget and business plans to achieve the set company targets;
    Participating in company CSR and brand building activities in liaison with other departments;
    Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
    Implementing interdepartmental SLA in liaison with other departmental heads;
    Participating in departmental meetings, projects and committees as assigned.

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in Actuarial Science or an equivalent.

    JOB SKILLS AND REQUIREMENTS

    Leadership skills 
    Teamwork skills
    Interpersonal and Communication skills
    Analytical skills

    PROFESSIONAL QUALIFICATIONS

    ACII/ Diploma in Insurance

    EXPERIENCE

    At least 4 years relevant experience

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • HR Manager – Global Mobility & Benefits

    Additionally, you will update global mobility strategies to align with business goals and collaborate with vendors and cross-functional teams to address finance, legal, and compliance issues related to international assignments.

    Employee Benefits Administration

    You will oversee and manage employee benefit programs, including health insurance and retirement plans while ensuring they remain competitive. Additionally, you will guide benefits-related inquiries and implement wellness programs such as gym and sports activities.
    You will also set up benefits in new markets, ensuring compliance with local labor laws.

    Compliance and Risk Management

    You will ensure the company adheres to international labor laws and tax regulations while mitigating mobility and benefits administration risks.

    Data Analysis and Reporting

    You will produce reports on global mobility metrics, offering data-driven recommendations for improvements and cost-saving initiatives.

    Expertise

    A Bachelor’s degree in Human Resources, Business Administration, or a related field is required, along with 5+ years of experience in global mobility, employee benefits, and HR shared services.
    Strong knowledge of international labor laws, tax regulations, and immigration processes is essential, while experience in the fintech industry would be an advantage. The role also requires excellent analytical and data interpretation skills, and proficiency in HRIS systems and data analysis tools.

    Apply via :

    jobs.ashbyhq.com

  • Billing Clerk

    Core Duties and Responsibilities

    Ability to vett and process insurance claims to in accordance with policy terms and conditions.
    Handling billing inquiries, billing process, following up made on billing and claims are dealt with promptly and efficiently.
    Any other duties as allocated.
    Be the first point of contact on appointment scheduling for doctors, specialists, and other healthcare providers. 
    Booking and coordinating patient appointments, rescheduling as needed, and 
    Performing clerical duties such as fax, copying documents, filing etc and efficient operations.
    Maintaining accurate and confidential patient records in compliance with healthcare regulations. 
    Problem solving for various arising issues.
    Handling various forms of correspondences efficiently such as calls, emails, social media platforms.
    Welcome visitors, patients to the facility with enthusiasm and share accurate service knowledge and provide required assistance
    Updating patient information and databases effectively.
    Processing requirements for reimbursement with the relevant parties.
    Generating receipts and invoices and any other documents as needed.
    Providing general administrative & clerical support.

    Job Specifications and Qualifications

    At least a Diploma in Business Administration, Communication, or related field
    At least 6 months relevant work experience.
    Proficiency in MS Office Suite & CRM tools.

    Key Competencies

    Great customer service skills
    Flexibility and Adaptability skills
    Patience
    Empathetic Skills.
    Problem Solving Skills

    If interested in the position and meet the above requirements, kindly send your CV on or before 09th January 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.

    Apply via :

    careers@emergeegressconsulting.com