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  • Head of Monitoring, Evaluation, and Learning Policy and Advocacy Manager

    ABOUT THE OPPORTUNITY & RESPONSIBILITIES

    The Head of Monitoring, Evaluation, and Learning (MEL) plays a critical leadership role in driving the strategic direction, implementation, and continuous improvement of Inkomoko’s MEL systems across its regional programs. This position serves as a key driver for embedding a culture of learning and evidence-based decision-making within the organization, ensuring that the data generated from various programs is not only accurate but also actionable in informing strategic decisions.

    The Head of MEL will lead a team of country MEL Managers, fostering a collaborative environment focused on producing high-quality evaluations, learning processes, and reporting systems that advance Inkomoko’s mission of empowering small and medium-sized enterprises (SMEs) and entrepreneurs, including those from refugee and marginalized communities. The individual will work closely with the Regional MEL Director, senior leadership, and various program teams to ensure that MEL systems are effectively integrated into program designs, operations, and organizational strategies. As Inkomoko continues to expand its impact across East Africa, the Head of MEL will play a central role in shaping the learning agenda, ensuring that Inkomoko’s programs remain adaptive, responsive, and aligned with organizational goals, as well as donor expectations.

    This leadership role demands a blend of technical expertise in MEL, strong strategic thinking, and excellent interpersonal skills to influence decision-making at all levels of the organization. The Head of MEL will provide leadership not only in the development and execution of MEL frameworks but also in translating evaluation findings into actionable insights that guide program design, scaling, and impact. Additionally, they will drive a focus on innovation within the MEL space, including exploring digital solutions and emerging methodologies that enhance data collection, analysis, and real-time decision-making.

    Key Responsibilities:

    MEL strategy and systems development (30%)

    In liaison with the Regional MEL Director, lead the design, implementation, and continuous refinement of a comprehensive MEL strategy that supports Inkomoko’s mission to enhance MSME impact and growth across the region.
    Ensure robust MEL frameworks are integrated into program design, emphasizing measurable impact on communities and entrepreneurs.
    Foster a culture of evidence-based decision-making by ensuring MEL data and insights are accessible, actionable, and aligned with organizational goals.
    Collaborate with the IT team and MEL Director to integrate internal systems and tools that enable data consistency, real-time access, and seamless flow across platforms.
    Uphold data integrity, confidentiality, and ethical standards, especially when working with vulnerable populations, in alignment with regional and global MEL best practices.

    Evaluation and learning (40%)

    Lead and oversee the design and execution of high-quality evaluation and learning activities, including outcome assessments, impact studies, and program reviews.
    Ensure evaluations are participatory, reflect diverse stakeholder perspectives, and drive actionable recommendations for program improvement and scaling.
    Synthesize findings from evaluations and research to inform strategic decision-making, refine programmatic approaches, and contribute to the advancement of Inkomoko’s theory of change.
    Collaborate with external evaluators and research partners to ensure rigorous, independent assessments that align with Inkomoko’s MEL approach.
    Engage with donors, partners, and other stakeholders to communicate MEL outcomes and leverage evaluation findings to deepen relationships, attract funding, and influence sectoral learning.

    Leadership and team management (20%)

    Lead a high-performing MEL team by providing clear guidance, mentoring, and fostering professional development.
    Build and maintain a culture of learning within the MEL team, ensuring that MEL Managers are equipped with the necessary skills and resources to excel.
    Support MEL Managers in the development of work plans, ensuring alignment with overall organizational goals and regional strategies.
    Monitor team performance and provide feedback to ensure the MEL function meets global standards of excellence and Inkomoko’s impact targets.

    Strategic engagement and reporting (10%)

    Represent Inkomoko’s MEL function at senior management meetings, providing strategic insights to support organizational growth and innovation.
    Prepare and deliver regular reports to senior leadership, board members, and donors, effectively communicating MEL findings and their implications for Inkomoko’s operations and program strategies.
    Work closely with the Regional MEL Director to ensure that MEL outputs inform broader organizational planning, funding strategies, and outreach efforts.

    Budget management and resource allocation (10%)

    Work closely with the Regional MEL Director to manage and optimize the regional MEL budget, ensuring value for money while maintaining high standards of MEL performance.
    Ensure resources are appropriately allocated across MEL activities, balancing strategic priorities and operational needs.
    Lead the hiring and onboarding process for new MEL staff, ensuring alignment with the regional team’s goals and capacity.

    WHO WE ARE LOOKING FOR

    Experience: At least 8 years of experience in MEL, with a proven track record of leading teams and managing MEL systems at a senior level. Experience in international development, especially working with entrepreneurs or refugees, is highly desirable.
    Education: Advanced degree in a relevant field (e.g., Social Sciences, Evaluation, Statistics, or International Development).

    Skills:

    Strong expertise in both qualitative and quantitative evaluation methods.
    Proven experience in data management, MEL tool development, and learning systems.
    Exceptional communication skills with the ability to translate complex data into actionable insights for diverse audiences.
    Ability to mentor and manage a team, ensuring continuous development and performance enhancement.

    Personal Attributes:

    Strategic thinker with the ability to balance high-level vision with detailed operational implementation.
    Strong interpersonal skills with a collaborative, team-oriented approach.
    Demonstrated commitment to ethical data use, learning, and continuous improvement.

    WHAT YOU’LL GET

    This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

    Competitive salary, and potential Performance-based bonus
    Incredible company culture, with opportunities for learning and growth
    Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
    Ability to make a significant social impact to your community
    Health insurance for self and family
    Staff savings and provident fund, negotiated bank rates for long-term employees
    Generous annual leave, parental leave, and sabbatical options. 

    Application deadline is on the 15th January, 2025.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance Manager

    JOB PURPOSE

    Responsible for overseeing financial management in the University. To provide leadership in Managing and ensuring that the University’s Finance department work is well coordinated and provide technical expertise and direction in line with University growth and development.

    MINIMUM REQUIREMENTS

     Holder of a Master’s Degree in Business Administration with Accounting / Finance options from a recognized university.
     Have Seven (7) years of relevant experience.
     Be a holder of CPA (K)/ ACCA.
     Be a registered member of ICPAK and in good standing.

    KEY RESPONSIBILITIES

    Analyze market trends and create financial forecasts.
     Prepare monthly, quarterly and annual financial reports in line with set standards.
     Monitor and analyze budgets to identify variances between actual and budgeted financial results at the end of each reporting period.
     Prepare monthly financial statements and reports for the Management Board and ensure high integrity in the maintenance of debtors’ and creditors’ ledgers.
     Supervise the preparation and remittance of statutory deductions and filing of the relevant statutory returns;
     supervise the posting of cash disbursements and receipts and bank reconciliations.
     Manage the annual finance audit.
     Develop and sustain a financial strategy for the University.
     Spearhead the development of the budget and ensure budget discipline in its implementation.
     Develop financial policies and ensure successful implementation.
     Ensure implementation of internal controls.
     Ensure compliance to applicable laws and regulations.
     Manage investment activities.
     Ensure internal audits involving review of accounting and administrative controls.
     Guide other departments by researching and interpreting accounting trends.

    SPECIFIC SKILLS AND COMPETENCIES

    Must have knowledge in the IFRS requirements
     Have excellent leadership skills.
     Have excellent interpersonal skills
     Must have good problem-solving skills.
     Excellent verbal and written communications skills.
     Ability to work under minimum supervision.
     Have excellent computer skills and good command of ERP systems
     Must be a team player

    Interested candidates who meet the stated requirements can submit applications and a duly filled job application form https://www.spu.ac.ke/attachments/Vacancies/Job-Application-Form.pdf via the following address: recruit@spu.ac.keAll applications should be submitted on or before Friday 10 January 2025. Only shortlisted candidates will be contacted.

    Apply via :

    recruit@spu.ac.ke

  • Climate Change/ Justice Officer

    Climate Justice Advocacy and Policy Development
    Advocate for Climate Justice: Lead the promotion of climate justice within NANHRI’s mandate, ensuring that the human rights implications of climate change are addressed in national, regional, and international policy frameworks.
    Policy Recommendations: Develop evidence-based policy recommendations thatlink human rights tclimate change mitigation, adaptation, and resilience strategies.
    Ensure these policies are inclusive and equitable, with a focus on vulnerable communities in Africa.
    Engage in International Dialogues: Represent NANHRI in global climate and human rights forums (e.g., UNFCCC COP meetings, African Union discussions), advocating for the rights of affected communities and the integration of climate justice intinternational climate agreements and frameworks.
    Capacity Building and Knowledge Sharing
    Build the Capacity of Member NHRIs: Support African National Human Rights Institutions (NHRIs), civil society organizations, and other stakeholders involved in climate justice and human rights initiatives in understanding and addressing the human rights impacts of climate change through tailored training programs, workshops, and tools developments.
    Develop Resources: Support tCreate and disseminate resources that guide NHRIs in integrating climate justice principles inttheir operations, including monitoring, reporting, and advocacy related tclimate change and human rights.
    Facilitate Knowledge Exchange: Foster collaboration and knowledge-sharing among NANHRI member institutions, civil society organizations, and other stakeholders involved in climate justice and human rights initiatives.
    Monitoring and Reporting on Climate-Induced Human Rights Violations
    Monitor Climate Justice Issues: Lead efforts ttrack and document climate change impacts on human rights across Africa, focusing on vulnerable groups such as women, Indigenous communities, and low-income populations.
    Prepare Reports and Briefs: Write and compile comprehensive reports, case studies, and policy briefs that highlight the human rights consequences of climatechange and recommend actions for addressing these challenges.
    Establish Monitoring Mechanisms: Develop and implement mechanisms for monitoring the progress of climate justice policies and programs within NHRIs and other relevant entities.
    Fundraising and Resource Mobilization
    Secure Funding for Climate Justice Initiatives: Lead the identification and pursuit of funding opportunities tsupport NANHRI’s climate justice initiatives. This includes writing grant proposals, building relationships with donors, and seeking partnerships with international organizations and philanthropic bodies.
    Develop Fundraising Strategies: Create and implement a comprehensive fundraising strategy texpand the financial capacity of NANHRI’s climate justice programs. This strategy will focus on diversifying funding sources, including government grants, private donors, and partnerships with international organizations.
    Ensure Financial Accountability: Oversee the effective management and utilization of funds allocated for climate justice programs, ensuring transparency andaccountability in line with donor expectations and NANHRI’s financial policies.
    Community Engagement and Stakeholder Coordination
    Engage with Affected Communities: Work closely with climate-affected communities tensure that their voices are heard in climate policy discussions, and their human rights are central tclimate action. Facilitate dialogues between NHRIs and marginalizedgroups tdevelop community-driven solutions.
    Build Partnerships: Forge strong partnerships with other stakeholders involved in climate justice, including civil society, governments, international agencies, and the private sector.
    Coordinate Collaborative Projects: Lead and coordinate joint initiatives between NANHRI, NHRIs, and other relevant actors tpromote climate justice in Africa, ensuring that climate policies are inclusive, rights-based, and impactful.
     Advocacy and Public Relations-
    Public Advocacy and Awareness: Raise awareness about the intersection of climate change and human rights by speaking at conferences, writing articles, and engaging in media campaigns.
    Engage with Media and Advocacy Groups: Collaborate with media and advocacy organizations thighlight climate justice issues and promote policy changes at local, national, and regional levels.
    Represent NANHRI in national, regional, and international meetings, presenting the organization’s position on climate justice and human rights and advocating for the rights of vulnerable populations.
    Research and Analysis
    Stay Informed on Global and Regional Trends: Keep abreast of the latest developments in climate science, international climate agreements, and human rights standards, ensuring that NANHRI remains a leader in addressing the intersection of climate change and human rights.
    Strategic Leadership and Reporting
    Strategic Planning: Contribute tthe development and implementation of NANHRI’s long-term strategic plan, ensuring that climate justice is integrated intthe organization’s goals and activities.
    Report on Progress: Regularly update the NANHRI leadership on the status of climate justice initiatives, including challenges, successes, and opportunities. Prepare annual reports and presentations for stakeholders, donors, and partners.

    QUALIFICATIONS AND EXPERTIENCES:

    Educational Background: A Master’s degree in Human Rights, Environmental Policy, Climate Change, Law, or a related field.

    Experience:

    At least 5 years of professional experience in climate change, human rights advocacy, or environmental justice.
    Experience working with vulnerable and marginalized communities affected by climate change.
    Proven track record in policy development, stakeholder engagement, and program implementation.

    If you possess the above qualifications and other requirements for the position, please send 6 your application STRICTLY BY EMAIL clearly indicating the position on the subject together with a coverletter and a detailed C.V with links to samples/portfolio, names and contacts of three referees to reach us by close of business on 13th January 2025 to:Recruitment Network of African National Human Rights Institutions,Lenana Road, CVS Plaza, 3rd FloorPO. Box 76155-00508 NAIROBI.Email: info@nanhri.org With a copy to:dnguti@nanhri.org

    Apply via :

    info@nanhri.org

  • Chat Service Supervisor Assistant

    Duties & Responsibilities:

    Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
    Build and manage a high-performing customer service team, including recruitment, training, coaching, and performance evaluation.
    Foster a customer-centric culture within the organization, emphasizing the importance of customer service excellence.
    Set performance goals and KPIs for the customer service team and monitor progress regularly to ensure targets are met or exceeded.
    Collaborate with cross-functional teams, such as operations, logistics, and marketing, to identify customer service improvement opportunities and implement effective solutions. Implement and maintain customer service tools, technologies, and systems to streamline processes and improve response times.
    Monitor customer service metrics and generate reports to identify trends, areas for improvement, and opportunities for operational efficiency.
    Handle escalated customer complaints or complex issues and ensure prompt and satisfactory resolutions.
    Stay up to date with industry trends, customer preferences, and emerging technologies to proactively identify innovative ways to enhance the customer experience.
    Conduct regular training sessions for the customer service team to improve product knowledge, communication skills, and problem-solving abilities.

    Qualifications:

    Education: Diploma, degree or higher.
    Experience: Proven track record in a senior customer service leadership role within the e-commerce or retail industry.
    Strategic Implementation: Demonstrated success in creating and implementing effective customer service strategies that improve customer satisfaction.
    Leadership: Strong leadership skills with the ability to inspire, motivate, and mentor a diverse team. Analytical Skills: Ability to leverage data and key metrics to drive performance improvements and ensure continuous progress.
    Problem-Solving: Proactive problem-solving capabilities with a diplomatic and empathetic approach to handling complex customer issues.
    Technical Expertise: Familiarity with customer service technologies, including CRM systems, live chat platforms, and social media management tools.
    Communication: Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
    Organization: Exceptional organizational and time management skills to prioritize tasks and achieve targets.
    Process Optimization: Experience in analyzing and improving customer service processes for greater efficiency and satisfaction.
    Metrics Monitoring: Expertise in tracking key performance indicators (KPIs), such as response times and customer satisfaction scores.

    Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Chat Service Supervisor Assistant” by 15th January 2025. Please state your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kilimall.com

  • Content Creator

    Duties & Responsibilities

    Host daily Live Shows (Promotion activities, Introduce application scenarios and usage tips,Phone & Ecosystem products introduction)
    Short video content positioning: (Useful knowledge, Valuable product introduction (FABE: Feature, Advantage, Benefit & Evidence). Application and practice with reference significance, After-sales and maintenance, Interesting application scenarios, Industry development and technology trends)
    SNS Operations (Engage with followers by responding to comments and messages, fostering a community around the brand)
    Performance Analysis (Review engagement metrics to refine content strategy, Prepare regular performance reports for stakeholders)

    Requirements

    Bachelor’s degree in Marketing or a related field.
    Certifications in Content Creation, Digital Marketing, or Social Media Management
    6 months-2 years of experience in creating and managing content for digital platforms.
    Exceptional storytelling and communication skills.
    Knowledge of emerging digital trends and content formats (e.g., Reels, Shorts, Stories).
    Proficiency in Analytics tools (Google Analytics, Facebook Insights, YouTube Studio).
    Communication: Strong written and verbal skills to effectively convey brand messages.
    Submit a video clip advertising REDMI NOTE 13 PRO+ 5G 12+512GB to the email provided below

    Apply by sending an email with your CV and convincing cover letter to: mismarthome2024@gmail.com clearly stating the subject heading “CONTENT CREATOR” by 11th January 2025. Please include your current and expected remuneration in your CV. Due to high volume of applications received, only shortlisted candidates will be contacted.

    Apply via :

    mismarthome2024@gmail.com

  • Senior Supervisor – Underwriting Healthcare Division Sales Team Leaders – Alternative Channels – Nairobi Sales Team Leaders – Alternative Channels – Embu Sales Team Leaders – Alternative Channels – Meru Sales Team Leaders – Alternative Channels – Nakuru Sales Team Leaders – Alternative Channels – Western Sales Team Leaders – Alternative Channels – Coast

    Overall Responsibility:

    Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes

    Key Responsibilities

    Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
    Monthly running of the premium and marketing reports against targets set (GWP)
    Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients

    Investigation:

    Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
    Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
    Provide the necessary support to intermediary by training them on the medical products
    Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
    Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
    Supervise scheme setup to ensure it’s accurately and timely done.
    Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
    Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
    Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
    Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
    Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
    Premium volume increase through organic growth by selling additional benefits and enhancements
    Supervise service levels and benchmark our customer service standards against the market
    Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.

    Skills and Competencies Required

    Team leadership skills
    Health Benefits Plan Management
    Database Administration
    Customer Service
    Continuous Innovation
    Excellent communication and multi-tasking skills
    Market Awareness
    Policy Processing
    Team Player
    Presentation Skills
    People management skills of both external and internal partners
    Integrity and honesty

    Knowledge & Experience

    At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
    Addressing operational concerns and issues, monitoring overall customer satisfaction.
    Demonstrated experience engaging intermediaries at high level.
    Developing and implementing operational procedures and policies

    Academic and Professional Qualifications required

    Degree in Actuarial Science/Statistics or Business-Related field
    ACII or DIP AIIK qualifications

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    Use the emails(s) below to apply 

    Apply via :

  • Product Manager

    ​​​Job Summary

    We are looking for an innovative and detail-oriented Product Manager with basic coding skills to oversee the planning, development, and management of our products. The ideal candidate will act as a bridge between technical and non-technical teams, ensuring that product goals align with business objectives and user needs.

    Required Qualifications

    Education: Bachelor’s degree in Computer Science, Business, or a related field.
    Experience: Minimum of 2 years in product management or a similar role.

    Technical Skills:

    Basic coding knowledge (e.g., HTML, CSS, JavaScript, Python, or other relevant languages).
    Familiarity with software development processes and tools.

    Submit your CV and a cover letter detailing your experience to hr@loholearning.co.ke 

    Apply via :

    hr@loholearning.co.ke

  • Project Officer – Re-advertisement

    Key areas of responsibility

    Support the execution of agreements with partners and ensure compliance with requirements for the delivery of results.
    Provide project coordination and support for planning, monitoring, evaluation and quality assurance, in accordance with policies and guidelines, and donor requirements.
    Ensure that the actions are planned, implemented, and managed with special consideration for gender, environment, and conflict sensitivity.
    Perform visits for monitoring and evaluation of the project activities.
    Support relationship building, collaboration and support to partner organizations in line with Diakonia’s partnership policy.
    Liaise with internal and external stakeholders to facilitate project implementation.
    Contribute to context analysis, program development and resource mobilization.
    Contribute to learning, knowledge management, and continuous improvements.

    Required qualifications

    University degree or equivalent within relevant area
    Minimum of 5 years’ experience in international development work
    Experience of project management using the human rights-based approach, gender justice programming, conflict and environmental mainstreaming. Proven experience and skills in; Planning, Evaluation and Monitoring (Theory of Change, Result Based Management, Adaptive management or other).
    Experience of managing donor requirements, applications and report writing.
    Ability to understand and speak English.
    Analytic, creative and solution oriented.
    Ability to work and prioritize independently, while being a good team player.
    Relevant communication and IT-skills

    Desired qualifications

    Thematic expertise within gender justice, tax justice, public debt management, natural resource management and business and human rights.
    Experience of advocacy, communication and resource mobilization.
    Fluency in Kiswahili and French would be an added advantage.

    Apply via :

    www.impactpool.org

  • Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    General Requirements:

    Diploma or certificate in Agriculture or equivalent
    Strong technical and project management skills
    Residing in Nakuru counties
    Be part of a farmers group (not limited to potato farmers)

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    Apply via :

    docs.google.com

  • Regional Sales Manager – Coast Region

    We are currently looking for an experienced and driven Regional Sales Manager to join our team. Reporting to the National Sales Manager, this role oversees the sales operations within a specific region, ensuring that the region meets its sales objectives. Additionally, the Regional Sales Manager will manage, guide, and mentor Sales Team Leads and Territory Sales Executives, driving market penetration and customer retention. This role is essential to implementing national sales strategies at a regional level to achieve growth and maximize customer satisfaction.

    Key Requirements

    Bachelor’s degree in business administration, marketing, or a related field.
    Minimum of 6 years of experience in sales, preferably in the FMCG industry.
    Proven track record of meeting or exceeding regional sales targets.
    Strong leadership and team management skills.
    Excellent communication, negotiation, and presentation abilities.
    Analytical mindset with the ability to interpret sales data and market trends. Willingness to travel within the assigned region.
    Proficiency in using sales CRM software and MS Office suite.

    Apply via :

    docs.google.com