Jobs Kenya

Archives: Jobs

  • Impact Specialist, VisionFund International Senior Director, Christian Identity in Programming

    Key responsibilities

    Work with and support MFI staff to collect, store, analyse, and use impact-related data

    Good working relationships with MFI staff who have responsibility for impact data, which facilitate shared understanding of MFIs’ challenges related to impact data and to promote working in partnership to find creative solutions
    Operational solutions are put in place to overcome problems with data collection within the MFI
    MFI staff have access to coaching from the Impact Specialist to improve their qualitative and quantitative data analysis skills
    MFI staff have access to coaching from the Impact Specialist to develop and improve impact-related reports
    MFIs have access to best practices from the VFI network related to impact data and client service
    A global Community of Practice for MFI staff actively sharing best practices and building capacity
    MFI staff have access to information and can develop understanding of the relevance of impact to VF Strategy, to World Vision Our Promise Strategy, and to the UN Sustainable Development Goals, and to WV FO CSIPs.
    MFI field staff develop their understanding of the relevance of impact, which creates stronger staff engagement

    Analyse MFI impact data to drive insights for decision making and evidence of impact for strategic communication

    VFI GC has a regular source of impact-related “content” for strategic communications with key stakeholders including internal audiences, funders, local markets, etc
    GC regional teams receive regular impact performance reports that include recommendations for change to increase MFIs’ impact.
    Research and analysis of industry-related impact data and knowledge of developments in financial inclusion and economic development sectors is avail ble for improving relevance of all impact reports.
    MFIs have access to tools that have been created to monitor and evaluate various initiatives within MFIs

    Create and oversee client surveys and coordinate impact evaluations in MFIs

    MFIs have access to tools that have been created to monitor and evaluate various initiatives within MFIs
    MFIs are supported in designing small scale studies and surveys (questionnaires with appropriate methodology and resources needed, focus groups, etc) that can be used to a) obtain actionable feedback from clients that can be used to improve client service and product effectiveness and b) understand impact on clients and provide evidence of impact for use in marketing and communications, etc., for a wide variety of audiences.

    Coordinate impact-related activities with WV and other partners

    Partners and GC colleagues have a dedicated resource to assist with obtaining information from MFIs or about VFI impact globally, including information needed for WV or specific donor reports
    External consultants have regular point of contact for projects related to evaluating impact
    By working with other VFI GC Teams, evidence, learning and impact findings and organisational learning of the programmes and operations (especially best practices and lessons learned within VFI) are appropriately documented and disseminated at the different levels within the network and externally.

    Required

    Deep experience of working with microfinance clients or beneficiaries of humanitarian programmes in the global South
    Demonstrable experience and understanding of best practices related to the collection, storage, and analysis of quantitative and qualitative data
    Experience of measuring outreach and impact and analysing data to create evidence of impact.  
    Experience of creating and administering client surveys, analysing the results, and writing compelling and actionable reports/presentations about conclusions and recommendations
    Experience of analysing data and information: (a) to identify areas for improvement and (b) to monitor progress against goals; (c) to create narrative that engages internal and external audiences.
    Detailed understanding of microfinance operations
    Experience of delivering training to groups and/or one-on-one coaching
    Demonstrable skill at writing in English
    Good understanding of the role of microfinance in economic development.
    Ability to work with minimal supervision, in a globally dispersed team
    Proven ability to manage projects and achieve through others
    Deep experience of working with microfinance clients or beneficiaries of humanitarian programmes in the global South
    Demonstrable skill at producing high quality reports and presentations for donors and partners
    Ability to gather and collate data from multiple sources around the globe, relying on influence to ensure stakeholders meet quality standards and deadlines
    Skilled with Excel, PPT, and Word and aptitude for learning new data management and presentation platforms

    Preferred

    Advanced degree in the social sciences or related research and evaluation field
    Experience identifying and working with vendors on end-to-end research design and execution
    Experience in the development of organizational Theory of Change and/or Logical Frameworks
    Data analysis and visualization skills in PowerBI or similar platform a plus

    Required travel and/or work environment accommodations  (20%)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Audit Assistant

    Responsibilities

    The Audit Assistant is responsible for the following duties:
    Examines detailed financial and/or processing documents to ensure conformity with established rules and regulations. Computes, calculates, verifies, tabulates and analyses data.
    Compiles a variety of pre-audit information for both financial and operational audits of specified operations and/or transactions.
    Undertakes audit interviews with supervisory and line personnel working within various operations in order to establish procedures and practices. Clarifies records and systems and observes work in progress.
    Documents all observations regarding operations and transactions audited, highlighting any weaknesses/discrepancies. Makes recommendations for resolution of identified problems.
    Prepares Statement of Objectives and Findings (SOF’s) and submits to Auditor for review and incorporation into audit report. • Identifies appropriate accounting and control procedures, e.g., development of new/additional ledgers, improvement in control of cash receipt and recording procedures, establishment of controls for imprest account levels, follow-up on overdue accounts, etc.
    Ensures completeness of audit working papers, which document the various phases of each audit assignment segments and supports individual findings and recommendations.
    Participates in the discussions at the Entry and Exit Conferences and documents the minutes as required.
    Performs other duties as may be required such as participating in/or drafting the audit programme, monitoring the coding, implementing audit recommendations and maintaining the client profile database.
    Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
    Assists with visualizations and updating information material such as web pages or brochures.
    Work implies frequent interaction with the following: Staff at various levels throughout the Organisation. Results Expected: Provides consistent, accurate and comprehensive audit assistance in order to accomplish current work assignment needs. Independently provides accurate well organised audit findings. Must ensure that the requirements pertaining to the responsibilities of audit assignment segments are complied with, and meet with the approval of the auditor-in-charge or supervisor.

    Education

    High school diploma or equivalent.

    Work Experience

    A minimum of ten years of experience in audit, accounting, finance, administrative services or related area is required.
    The minimum years of relevant experience is reduced to 8 for candidates who possess a first-level university degree or higher.
    Experience with specialized audit software is desirable. One year or more of experience in data analytics or related area is desirable.

    Apply via :

    careers.un.org

  • General Manager Rail Operations General Manager Finance Manager Insurance Services Rail Safety Manager Revenue Assurance & Credit Control Manager Procurement Manager Passenger Services Manager Sales & Marketing Manager Strategy & Corporate Planning Manager Manager Civil Engineering Manager Signaling, Electrical & Communication Technical Audit Manager Marine Operations Manager Deputy Director – Finance & Corporate Services

    Duties and Responsibilities

    Formulation of strategies for enhancement of rail operations, warehouse operations, last mile services, appropriate evacuation of cargo, and plans to enhance market share or related logistics operations.
    Development and revision of rail operation Policies, Guidelines, and Work Procedures to adapt to changes in the business environment.
    Review, initiate, direct and implement the ongoing applications of new technology in train operations management.
    Provision of technical and professional review for safety of train operations’ efficiency and work methods.
    Developing, reviewing, and implementing trains and wagon ferries schedules for safe train operations.
    Managing and coordinating the movement of ferries, locomotives and rolling stock turn round to ensure their availability.
    Evaluating the performance of the railway transportation and marine services with respect to passenger and freight.
    Report accidents and provide support for objective investigation of accidents/incidents to identify the root cause and implement remedial action to avoid recurrence.
    Formulating and implementing the Safety Management Plans (SMP).
    Developing and reviewing of rail and marine operational tripartite instruments for cross border operations with other railway Corporations.
    Implementing systems and strategies that guarantee reliable, efficient inland waterways, Cargo transport services that meet customer satisfaction.
    Prepares and presents periodic reports to management.
    Implementing Safety Management Plans (SMP) in Marine operations.
    Developing and appraisal of staff in the department to achieve business and people objectives.
    Identifying and documenting marine services risks.
    Implementing Employee Safety management systems in compliance with Corporation Safety policy.
    Monitoring ship port activities to avoid environmental and water pollution.
    Complying with Quality Management System (QMS) in marine section by ensuring operation processes meet the requirements of ISO Standards.

    Required Qualifications

    Master’s Degree in a relevant field from a recognized institution.
    Bachelor’s Degree in Engineering, Commerce, Economics, Business, Operations Management or any other related field from a recognized University.
    Be registered with a relevant professional body where applicable and in good standing.
    A minimum of twelve (12) years relevant experience, five (5) of which must have been in Senior Management position.
    Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution.
    Proficiency in computer applications.
    Meets the requirements of Chapter Six of the Constitution of Kenya 2010.

    Skills and Competencies

    Report and Minutes writing skills.
    Leadership, Planning and Supervisory skills.
    Excellent written and oral communication skills.
    Excellent analytical and interpersonal skills.
    Rail operations experience.
    Demonstrated merit and ability as reflected in work performance and results.

    go to method of application »

    Interested and qualified candidates MUST complete the Kenya Railways application form KR/HR/08 that is available on the Kenya Railways website, attach their testimonials, certified copies of certificates, National Identification Card (ID) and Curriculum Vitae (CV) to be received by 5:00pm on Tuesday, 28th January, 2025, East Africa Time (EAT)The details of duties, responsibilities and qualifications for each position are available on the Kenya Railways website; www.krc.co.keWhen applying, quote the Job reference number on the envelope and the application letter.
    Applicants MUST provide the following documents on application;Successful candidate MUST present and satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by providing the following clearance certificates: -Applications to be addressed to the:
    Managing Director,
    Kenya Railways,
    P.O. Box 30121, 00100,
    NAIROBI.The Corporation is committed to implementing the provisions of the Constitution of Kenya 2010 – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men and women, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE WITH DISABILITIES, THE MARGINALIZED AND THE MINORITIES ARE ENCOURAGED TO APPLY.

    Apply via :

  • Deputy Country Director and Head of Programs

    About the Role

    The Global Alliance for Improved Nutrition (GAIN) is seeking a Deputy Country Director and Head of Programs, Kenya to provide leadership and coordination for critical project needs, programmatic support to field work across all departments. You will also support the Country Director in fulfilling the vision and mission of the organization in relation to our Business Plan. This role will be offered on a 2 years’ fixed term contract basis, subject to availability of funding. You will be based in GAIN’s Kenya office in Nairobi, Kenya. 

    Reporting to the Country Director (CD), the Deputy Country Director (DCD) will work with the country teams to provide proactive management support, coordinated guidance, and quality technical assistance.  You will play a pivotal role in ensuring a cross-leadership relationship with country and headquarters teams, maintaining a dynamic, open, and collaborative team environment and also in supporting the Country Director in fulfilling the vision and mission of the organization in relation to its Business Plan. In the absence of the Country Director, the DCD will serve as the principal point of contact for procedural and substantive matters that affect the GAIN Kenya office. 

    As part of the GAIN Kenya Senior Management Team, the postholder will collaborate with other senior leaders to ensure organizational efficiency and effectiveness is achieved at strategic level.

    Key Responsibilities include

    Working closely with the Country Director, supporting the implementation of the Business Plan and maximizing impact to transforming local food systems for better nutrition
    Supporting the CD in the building of a strong sourcing network and long-term pipeline of programme investments and impact grants
    Leading the program team to conceptualize and operationalize impactful interventions to improve nutrition outcomes in Kenya, including providing leadership in design and implementation
    Leading and providing management support to the implementation of all projects and ensuring effective and successful delivery of the project milestones and results, ensuring an appropriate programme or project management framework in line with GAIN’s Project Management Process
    Leading in the development of all project proposals within the framework of the country Business Plan and global initiatives
    Supporting in establishing, maintaining, and improving active and regular working relationships with host government authorities, donors and partner agencies, the UN system, and local and international NGOs
    Working with the Head of Policy and advocacy and the Head of Operations to coordinate the programmes portfolios’ financial execution and reporting
    Coaching, guiding and mentoring leaders within programme team and the department so that they are effective as leaders and managers in managing their teams
    Ensuring the recruitment, management and development of high performing team in line with the demands of the programmatic strategy

    About You

    The ideal candidate will have substantial management experience (some of which must have been in a senior leadership position) in leading international/economic development projects in multi-cultural environments working with and through governments, the private sector, civil society, and other partnerships. You will have strong experience in donor reporting, designing, setting up and coordinating, monitoring, evaluation and impact assessment systems and processes.
    The postholder will have experience in building effective personal networks at a senior level, showing track record on successful fundraising with statutory, private and corporate donors. Also, you will have strong people management and leadership experience within a multicultural environment.
    The postholder will have demonstrated in‐depth understanding of program issues and policy work at organizational, national and international levels and understanding of key trends in international and humanitarian development. Also, you will have broad understanding of the nutrition-food systems nexus, public health and community development.
    The postholder should possess excellent management and leadership skills as well as excellent communication skills in presenting clear and structured argument and work under a multicultural team. You will be fluent in written and spoken English and proficiency in Kiswahili is highly desirable. In addition, you should be highly flexible and willing and able to travel in Country and overseas as and when required.
    A Master’ degree preferably in Nutrition, Food Science/Technology, Agriculture, Public Health, Development or related field. Candidates with a formal project management qualification is desirable.

    Apply via :

    www.gainhealth.org

  • Dental Laboratory Technologist Thika Campus

    Qualification

    Education, Skills and Experience

     Must have:

    Bachelor of Science in Dental Technology
    Be computer literate
    Have a good communication and interpersonal skills.
    Have at least 3 years of working experience in a Laboratory

    Key responsibilities also include

    Reporting to: Principal Laboratory Technologist

    Duties and responsibilities:

    Prepare, conducting and supervising practical classes or courses.
    Participate in research and student projects.
    Service and maintain scientific equipment as per the operational instruction manuals.
    Ensure that equipment spare parts and supplies are available.
    Assess, determine and evaluate Requirements for assigned practical work.
    Any other duty as may be assigned by the immediate supervisor

    Apply via :

    recruitment.mku.ac.ke

  • Task Management Consultant Special Projects Multimedia Producer

    The ultimate result of services is to ensure that projects are implemented in a timely manner and the scope of this assignment will be:
    Hold weekly calls with planetGOLD Programme Lead Programme Management Officer.
    Hold monthly calls with the project executing agencies (fortnightly for projects at risk).
    Obtain, review and clear quarterly project progress and financial reports and prepare quarterly reports including outbound reports and updating IPMR and other internal reporting requirements.
    Facilitate the organization of Project Coordination Group meetings of Mid-size projects and Steering Committee meetings for the Full-Size Projects.
    Review and approve yearly workplan, budget forecast, procurement plan and communication plan.
    Process extension of Project Cooperation Agreements and other legal agreements with partners as required.
    Facilitate Project Implementation Report (PIR) process for the Mid-size and Full-Size Projects.
    Assist planetGOLD Programme Lead in the oversight of programme as requested.
    Develop and submit Project Identification Form (PIF) package and subsequent Project Preparatory phase for Global Environment Facility (GEF) projects
    Develop and submit Minamata Convention Initial Assessment (MIA) and National Action Plans (NAP) on ASGM projects as requested,
    Conduct Terminal Review of Enabling Activities,
    Support closure of enabling activities.
    Support integration of projects among C&W and other GEF focal areas.
    Work with team members on the development of new concepts as assigned in the work plan. A detailed workplan will be developed at the commencement of service. The incumbent will be under the direct supervision of the Senior Task Manager of the GEF Chemicals and Waste Unit.
    The incumbent will prepare a workplan for the duration of the contract at the commencement of service. Each quarter, in order to account for adjustment of priorities, the workplan will be reviewed with the Portfolio Manager.

    Qualifications/special skills

    Advanced university degree in a field related to Social or Environmental Sciences (Biology, chemistry, chemical engineering, social science, environmental studies, environmental engineering), or equivalent experience is required.
    A first level degree with an additional two years of qualifying experience may be accepted in lieu of the advanced degree is required.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head of Sales

    About the role

    The Head of Sales has the primary responsibility of defining and driving the delivery of the organization’s overall sales and revenue targets through the sales team. This is only possible through coordinating internal & external stakeholders and creating an environment where the sales team is able to create long-lasting relationships with their customers. This role is suitable for an individual who has a passion for delivering through teams. 

    Key Responsibilities

    Driving the Sales and Marketing Strategy 

    Through strategy formation, you are responsible for the senior level decision-making, through developing, planning and implementing sales strategies that are in Line with the company’s short and long-term strategies.
    Grow sales volume through critical analysis of sales performance and preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion 
    Define and manage sales KPIs, forecasts, plans as well as budgets in line with the overall company strategy.
    Assess routes to market, develop a strategic approach in selling efforts, and implement new approaches in congruence with the organization’s sales KPIs, that is, plan result-oriented selling activities with Sales Team Leaders and Sales Agents 
    Conduct research and identify areas of improvement in the sales strategies with a view of establishing actionable insights that will boost sales and increase profitability.
    Identify and monitor new trends in the market ahead of the curve, hence, offering the business a competitive advantage and keeping it ahead of its competition in the market.
    Drive Retention initiatives for Sales Team while at the same time building future pipeline for top performers i.e. identify and differentiate performers through goal setting and management

    Team Management and Leadership

    Act as an ambassador for the organizational culture and values, through leading by example and spearheading the transfer of best practices to the team members.
    Attain sales growth by managing the performance of the sales teams in line with agreed KPIs, ie. sales, new agent recruitment, retention & productivity and market expansion targets, .
    Responsible for monitoring career growth and development of the sales  team by encouraging internal promotion, mentorship and coaching of the team members.
    Diagnose core performance challenges through data analytics and provide timely solutions to the problem.
    Develop Regional Sales Managers and Sales Team Leads ability to recognize success and give it freely to those excelling in their teams, as well as diagnose and support team members who care struggling.
    Maintain an ‘ownership mentality’ of the sales team by ensuring responsible spending habits by the sales team by vetting and querying all receipts issued for reimbursement.

    Collaboration

    Collaborate with the training manager to  identify training gaps within the sales team, ensure the team undergoes regular training equipping them with relevant skills enabling them undertake their day to day duties.
    Liaise with HR team to ensure recruitment of top talent in the market and retention of the talent by having incentive structures that boost morale and increase productivity
    Together with the marketing manager ensure marketing initiatives are aligned towards driving sales and lead generation.
    Collaborate with all teams in order to understand timelines around new products to be launched hence making it easier to tailor unique strategies around the product and contribution of the team in launch of the product.
    Work with all relevant teams in order to get relevant data and information, translating it into actionable strategies that drive sales and lead to achievement of set sales targets. 
    Partner with senior management to achieve the revenue goals of the organization.
    Provide periodic reports showing sales volume, potential sales, and future expansion plans.

    Does this sound like you?

    Over 8 years professional experience with minimum 5 years experience in Sales Management in the off-grid sector.
    At least 5 years’ experience in a senior leadership position in sales. Must have managed large teams with high revenues at a Country or Regional level 
    Work experience in startups and have built a sales team from scratch, with experience leading a sales functions with multiple sales channels
    Proven to be a self-starter who works well with autonomy and can ask for help without hesitation.
    Willing to recognize and own mistakes in order to reflect, learn, and continually develop as a leader.
    A manager who encourages others to take ownership of their work in both good and bad circumstances.
    Proven experience delivering sales targets through high performance teams
    Passionate about developing team capability through mentorship and coaching.
    Experience with developing managers to upskill their teams and support their efforts.
    Comfortable with ambiguity and experience working in a dynamic, evolving environment.

    Apply via :

    sunculture.freshteam.com

  • Nurse Navigator, Department of Haematology/Onclogy Technician-ICT Support Engineer, Infrastructure Unit Assistant- Temporary , Nursing Physiotherapist, Outreach Clinic Town Unit Coordinator, Nursing- Temporary

    Job Summary

    The Breast Cancer Nurse Navigator will coordinate the breast cancer patient care journey from presentation or referral to its conclusion. To be a point of contact, information and support for complex breast cancer care by individualizing assistance and care for breast cancer patients and their families/caregivers; by eliminating barriers to timely care, facilitating flow through system, facilitating interactions with relevant hospital services, increasing breast cancer patient and provider satisfaction and supporting the inter-professional cancer care team.

    Responsibilities

    Assess breast cancer patients upon initial encounter and periodically throughout navigation, matching unmet needs with appropriate services, referrals and support services e.g. providers, dietetics, social work, finance teams etc.
    Assess and identify potential and realized barriers to care (e.g. transportation, language, culture, literacy, psychosocial, employment, financial and insurance) and facilitate referrals as appropriate to mitigate barriers.
    Act as central point of contact for all breast cancer patients identified to require navigation; including interaction with clinical, nursing, ancillary services.
    Facilitates timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and promote continuity of care.
    Participates in coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations. This includes patient reports, letters for care support and coordination with internal and external clinical teams, insurance companies, travel agencies where required and also follow-up on patients’ treatments with pharmacy as directed by the clinical teams.
    Facilitates individualized care within the context of functional status, cultural consideration, health literacy, and psychosocial and spiritual needs of the patients, family and the care giver.
    Applies basic knowledge of insurance processes (e.g. corporates, SHIF) and their impact on staging, referrals, and patient care decisions towards establishing appropriate referrals as needed.
    Uses an ethical framework regarding patient care to assist patients with breast cancer with issues related to treatment goals, advance directives, palliative care, and end of life concerns.
    Supports a smooth transition of breast cancer patients from active treatment into survivorship and end of life care.
    Provides psychosocial support to and facilitates appropriate referrals for breast cancer patients, families, and caregivers, especially during periods of high emotional stress and anxiety.
    Empowers breast cancer patients and families through education and encouragement to self-advocate and communicate their needs.
    Assesses and promotes healthy lifestyle choices and self-care strategies through education and appropriate referrals to ancillary services.
    Provides anticipatory guidance, education, and appropriate referrals to assist breast cancer patients in coping with the diagnosis of cancer and its potential or expected outcomes.
    In collaboration with other members of the healthcare team, build partnerships with local agencies and groups that may assist with cancer patient care, support, or educational needs.
    Participate in unit based continuing education, quality improvement (QI) projects, Clinical Care Program Certification (CCPC), audits, spot checks and skill checks.

    Requirements

     Registered Nurse from a recognized Nursing School or University
    Current Licensure with the Nursing Council of Kenya
    Post Graduate Diploma in Oncology will be an added advantage
    Certification in Basic Life Support (BLS)
    Minimum 4 years of clinical nursing experience in an acute care hospital three (3) of which must have been in oncology/chemotherapy unit.
    Demonstrate evidence-based knowledge of current practices in breast cancer management
    Strong organizational skills with ability to work with minimal supervision.
    Ability to work within a multidisciplinary team
    Excellent written and verbal and interpersonal communication skills

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Scrum Master – 5 Posts Senior Business Analyst – 4 Posts

    PROFILE INTRODUCTION:       

    Our client a tier-1 Bank seeks dynamic and experienced Scrum Masters to drive innovation and excellence in technology delivery. The ideal candidates will manage Agile practices, ensuring teams are aligned with project goals and organizational objectives. As servant leaders, they will facilitate team collaboration, foster self-organization, and ensure the successful delivery of products and initiatives.

     DUTIES AND RESPONSIBILITIES:                   

    Agile Leadership and Facilitation

    Champion Agile values, principles, and practices across the organization.
    Facilitate Agile ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives.
    Ensure teams operate in an environment conducive to collaboration and high performance.

    Team Support and Coaching

    Guide teams in adopting Agile methodologies (Scrum, Kanban, SAFe, etc.).
    Mentor teams to improve self-organization, productivity, and efficiency.
    Remove impediments to project delivery and promote conflict resolution.

    Stakeholder and Product Collaboration

    Partner with Product Owners to manage product backlogs and prioritize tasks.
    Collaborate with Technology Relationship Management teams to align deliverables with business goals.
    Engage and manage stakeholders and vendors to support project objectives.

    Planning and Delivery Management

    Create and manage release plans, ensuring timely delivery of high-value outputs.
    Monitor team performance and provide actionable feedback for continuous improvement.
    Facilitate the presentation of completed deliverables for stakeholder validation.

    Reporting and Progress Tracking

    Prepare and present progress reports to stakeholders, ensuring transparency and alignment.
    ​Track team performance using Agile metrics and implement strategies for optimization.

    Requirements

    Bachelor’s degree in a technology-related field.
    Certified Scrum Master (CSM).
    Minimum of 3 years’ experience as a Scrum Master in Agile environments.
    Proficiency with Agile tools and techniques, including burndown charts and retrospective formats.
    Knowledge of complementary Agile methodologies such as Kanban, XP, TDD, and BDD.
    Strong understanding of software development processes and team dynamics.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • ICT Officer – Help Desk

    Job description

    M.P Shah Hospital is looking to recruit a professional and evidence-driven person for a vacancy in the ICT Division, as the ICT Officer – Help Desk.

    Reporting to the Service Delivery Manager, the overall purpose of this role is to provide user support to the Hospital’s staff on supported computer applications and platforms as well as to troubleshoot problems and advise on the appropriate action.

    Responsibility

    Provision of phone and remote desktop support for all the ICT needs of hospital staff, including troubleshooting of user account and general workstation related problems in support of IT operations.
    Receives and handles service desk and incident management requests for IT and networking infrastructure support following agreed procedures, and maintains relevant records.
    Monitors and logs the actual ICT services provided to users, compared to that required by service level agreements, and liaises with supervisors in the resolution of any breaches.
    Submit Help Desk activities summary report to Manager in order to monitor the monthly activity report to ensure that all help desk calls for the Technical Team meet the defined SLA’s and where these are breached escalate appropriately.
    Maintenance and use of Service Desk ensuring all calls are logged with an understanding of priority and business impact, communicating current status of any call escalations with all members of the team and key users.
    Investigation and resolution of 2nd line support calls including call logging, diagnosis and resolution as appropriate for all calls as defined by ITIL standards and provide structured analysis and a creative approach to problem solving and resolution.
    Perform remote troubleshooting through diagnostic techniques and pertinent questions by determining the best solution based on the issue and details provided by users.

    Qualifications

    Bachelors Degree in Information Communication Technology, Computer Science or a related field.
    Certifications in IT courses such as ITIL, MCSA and network administration courses.
    Minimum 2 (two) years’ experience in ICT support and administration, with a strong technical background in IT systems and networks.
    General understanding of ERP systems.

    Apply via :

    recruitment.mpshahhosp.org