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Client Services Internships Relationship Manager Marketing

Responsibilities

Effectively handle clients calls, queries and emails
Identify and communicate ways of enhancing customers experience
Clients complaints management
Keep all relevant clients records and contact details
Assist in the preparation for external and internal client related meetings
Help administer the company’s databases with a focus on CRM (Customer Relationship Management)
Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
Track pending clients’ paperwork; updating pending items to ensure all the necessary KYC documents are properly filed
Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
Client profiling, segmentation and client database analytics
Follow up on signing of Letter of offers, and sale agreements for our real estate clients
Any other duties as may be assigned from time to time

Requirements

A Bachelor’s degree (second class honors – upper division) with a minimum of B+ in KCSE or equivalent
Excellent analytical skills
Ability to handle multiple tasks simultaneously with attention to details and follow-through
Ability to carry out assigned projects to completion with minimal directions
Effective communication skills
Ability to synthesize information from multiple sources and distill the most important takeaways to guide next steps
Strong IT skills will be an added advantage

Learning Opportunities
The interns will gain skils in

Leadership
Economic Analysis
Market Reseach
Client Retention Strategies
Financial Modeling
Sales and Marketing
Automation

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October 23, 2024
Sales & Marketing Manager

Job Description

The role will hold varying responsibilities in sales & marketing in Kenya and the other East African countries.
Job Requirements

This role will suit an individual with sales & marketing/commercial experience preferably within the oil & gas, metal fabrication, tubular or machinery sectors.

October 23, 2024
HR

Reporting to the Country Director and working closely with the Senior Management Team, the HR Officer will support CMMB’s mission by providing efficient and effective HR service for the Kenya Country Office. You will be responsible for managing the full HR cycle that includes recruitment, new-employee orientation, performance management, employee relations, staff benefits & payroll, HR database management, staff training and development. You will ensure that the Country Office HR programs are implemented in compliance with Kenyan Employment Act and CMMB’s organizational policies and procedures.
Job Responsibilities

In consultation with hiring managers, the job holder will manage the recruitment process. This includes: recruiting, sourcing and identifying talent including having proactive discussions with hiring managers about vacant roles.
Advertise vacant positions, maintain a data bank of received applications. prepare shortlists of candidates, conduct interviews in liaison with hiring managers.
Prepare employment contracts and facilitate probation evaluation.
Conduct reference check for successful candidates.
Plan and conduct orientation for all new staff.
Liaise with relevant government agencies and other bodies on employment related issues.
Ensure new staff submit on time complete pre-employment requirements and forms.
Develop job descriptions for new positions and update existing ones as necessary.
Prepare recruitment reports.
Ensure the Country Office compensation and benefits package is regularly updated and understood by all staff. Manage staff medical cover and other benefits in line with the HR handbook.
Liaise with benefits providers for renewal, communication and other staff support.
Preparing monthly payroll amendment memo and coordinating the monthly payroll with Finance office.
Support Finance & Administration team during salary payments and ensure pay slips are issued on a monthly basis.
Oversee the staff welfare activities in CMMB Kenya.
Maintain an organized filing system and personal files as per the HR handbook for all staff.
Maintain leave records and updating leave tracker.
Ensure that staff employment contracts are up to date.
Conduct the HR FILE AUDIT checklist on quarterly basis to ensure that personnel files are complete, organized , and secured.
Staff welfare, Disciplinary Actions and Grievances
Serve as the Country Safety and Security Focal Point ensuring the safety and well-being of CMMB staff and coordinating all health and safety activities.
Plan annual staff welfare activities.
Participate in investigation and disciplinary hearings as required.
Advise managers in dispute and conflict resolution.
Conduct regular staff orientation and training on CMMB’s HR programs (e.g. employee handbook, benefits & illness prevention, harassment, code of conduct, etc)
Conduct exit interviews, analyze findings and submit recommendation to reduce staff turnover.
Facilitate exit clearance in liaison with line managers and other departments.
Liaise with Finance Team to calculate terminal benefits and issue service certificates.
Ensure all staff read and understand all policies and procedures, handle any queries regarding the policies.
Provide interpretation and advise to line managers on labour laws application.
Advise staff and line managers on CMMB’s performance management process and tools.
Track completion of performance objectives and reviews for all staff and submit regular status update to the Country Director.
Ensure that all newly hired staff have completed probationary performance reviews.

Qualifications

A bachelor’s degree in HR, Administration, Management or any other relevant field.
Higher Diploma in Human Resource Management
Member of the Institute of Human Resource Management
At least 5 years’ experience, 2 of which should be in an international NGO.
Proven knowledge and direct experience in at least two of the following areas; recruitment; compensation and benefits, employee relations and communications, performance management and HR practice.
Thorough understanding of labour laws
Ability to coordinate and prioritize conflicting assignments
High sense of professionalism and confidentiality
Tact and diplomacy in handling sensitive issues.
Proficiency in using MS Office packages.
High level of interpersonal and negotiation skills and ability to work as part of a multicultural team.
Additional requirement: Applicants must be Kenyan Nationals.

October 23, 2024
Project Manager ICT Business Development Manager

Reference number PM/SSD/2017
Are you passionate about technology, with very strong organizational skills and the attitude and the ability to get things done? Are you looking for a challenging, fast-paced role managing a range of ICT projects?
We desire a self-motivated individual who can thrive in an Agile environment, while interacting and communicating effectively with other team members. This position requires extensive experience implementing projects in either waterfall or Agile frameworks coupled with sound analytical ability. The ideal candidate will help define and oversee all aspects of project planning including schedules, resource allocation, and scope.
He/she must understand new technology as it comes together, track cross-functional tasks and deliverables to achieve on-time results which are of a high quality. We want someone who thrives in a fast-paced environment and who has a deep understanding and grasp of Agile principles and concepts.
Reporting to the Head – ICT Projects, the Project Manager’s primary ongoing responsibility will be management of projects to ensure that the expected objectives are delivered on time, within budget, with high quality and realization of benefits.
The role holder will ensure the application of appropriate skills, tools and techniques to project activities during the project life cycle, addressing the various needs, concerns and expectations of the stakeholders and balancing the competing project constraints of Scope, Quality, Schedule, Budget, Resources, and Risk.
Roles for the Project Manager ICT Jobs

Lead and manage implementation of projects within a portfolio of competing projects and limited time and resources.
Develop processes and procedures to support the achievement of the project objectives.
Follow a defined, agreed upon project management methodology for Planning, Defining, Execution,
Monitoring and Control, and reporting activities within the project lifecycle.
Prepare project initiation and governing documents like, Project Charter and Project Management Plans.
Determine the organizational structure of the project team and assemble a cross-functional project staff for their technical or functional contribution to the project.
Identify key stakeholders to the project and their roles and value while coordinating activities across different internal and external functions.
Assigning work to team members in collaboration with the work stream owner and ensuring the team remains motivated to deliver.
Manage project budget and resource allocation as well as constantly checking on project progress toward meeting its objectives, determining the cause of deviations from the plan if any and take corrective actions to address deviations.
Facilitate the definition of scope; service levels and user requirements in addition to coordinating partners, vendors and consultants engaged in the project work.
Organize and ensure proper and adequate testing phases within projects.
Provide regular reporting and presentation of project status, progress, risks and issues to all stakeholders.
Convene regular Project Steering Committee meetings that include, Executive Sponsor and other stakeholders.

Job Requirements

A Bachelor’s degree in an ICT related field from a recognized university with a Certification in Project Management – Prince 2 Practitioner or PMP. Certification in Agile Project management will be an added advantage.
Minimum 5 years of increasingly responsible experience, including experience successfully managing various projects.
Proven consistent experience of successfully managing various ICT projects in both waterfall and agile implementation frameworks.
Thorough understanding of project management lifecycle, phases, techniques and tools with strong and tested project management skills, including sponsor and risk management.
Outstanding grasp of information technology concepts and processes.
Demonstrated aptitude for effective leadership of staff, energy and enthusiasm with a strong client focus.
Experience in business process analysis preferably in a multi discipline environment.
Highly developed analytical skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs.
Knowledge of organization’s methodology and tools with an understanding of IT as a shared service to other areas of the ban

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October 23, 2024
Team Leader Marketing

The job holder will be required to effectively manage all available resources within one retail outlet in order to maximize retail outlet profitability and sales and exceed customers’ expectations whilst adhering to Telkom retail outlet policies and procedures.
Responsibilities

Effectively manage the budget of retail outlet
Ensure the achievement of sales targets for the store and per individual
Control the management of inventory to minimize stock losses and reduce lost sales
Contribute to the cost savings target of the business
Monitor and control the cash management process for the retail outlets
Ensure the delivery of expected performance from sales team to enhance customer experience
Support and implement the customer experience improvement strategies
Address and resolve escalated issues from sales team and customers
Continuously ensure alignment with marketing, branding and communications procedures
Assist key clients with inquiries and purchasing needs
Ensure the optimal stock for the retail outlet together with the Business Analyst Inventory
Administer and improve operational process flow in the retail outlet
Ensure sales metrics are captured and tracked per individual in sales team
Audit adherence to policies and procedures and take the necessary actions i.e. execute stock takes, customer experience surveys
Communicate changes in processes, product or services changes, promotions and launches timeously to the sales team
Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
Plan and execute product events and animations with Product service providers
Assist with the determination of the optimal stock level for the retail outlet together with the Business
Analyst Inventory and Shop Manager Conduct training needs analysis for sales team and support the implementation of training interventions (brand promotion, counting shelf space, product knowledge, negotiation skills etc.) Organize and coordinate shop team activity
Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

Job Requirements

Relevant Bachelor’s Degree in Marketing or Economics
Experience: 3-5 years – Marketing Management, Retail management

Professional Skills:

Business Acumen,
Communication skills,
Attention to detail
Strategic Orientation
Results Orientation
Develop Self/Others
Customer Focus
Networking and Building Partnerships Influencing & Negotiation
Analytical Thinking

October 23, 2024
Wash/Nutrition Advisor Livelihood Officers – Wajir, Garissa & Turkana

Mercy Corps is recruiting a water, sanitation and hygiene (WASH)/Nutrition Advisor to ensure the delivery of high quality WASH and nutrition interventions for a five-year USAID-funded Feed the Future (FtF) Livestock Market Systems (LMS) Development Activity for northern Kenya.
This position will support the Strengthening Community Capacities for Resilience and Growth associate award. This project will support USAID’s Feed the Future Initiative and specifically will improve households’ income, productive assets and resilience to drought and other shocks.
Specific areas of focus include: strengthened and sustained rangeland and water management; strengthened drought risk management; strengthened conflict management; improved and sustained health, nutrition, and hygiene practices; improved literacy, numeracy, and life skills; and collaborative action and learning for community empowerment.
Roles
Program Management

Communicate a clear vision for WASH/nutrition activities and how they fit into the project’s overall objectives, ensure that the project strategy is clear, and communicated to team members, local beneficiaries, the government and other actors;
Plan and implement the project’s nutrition Social and Behavior Change (SBC) strategy including designing compelling informational messages (edutainment), culturally sensitive Information Education
Communication (IEC) materials and mass media outreach, as appropriate, to effectively influence behavior change at the individual and community level;
Ensure SBC concepts and/or messages achieve project objectives, such as increasing knowledge, changing attitudes, enhancing motivation to change behaviors, and increasing the perceived benefits of new behaviors. Lead in the research design, pretesting, production and distribution of SBC/IEC materials;
Based on the findings of the Barrier Analysis and other research findings, suggest new areas of SBC content for both the immediate causes of nutrition and underlying causes such maternal/child nutrition, household income, household decision making and design SBC through suggestions and advice from designated audience groups;
Pursue other innovative ways to deliver compelling messages such as the use of schools and other culturally sensitive media/channels of communications to reach adolescent girls, women, Youths and Men;
Develop and maintain harmonious relationship with partner organizations, line ministries and audience groups. This includes planning activities and coordinating closely with the greater LMS partners and Kenya Rapid;
Monitor project implementation, document processes and achievements to ensure best practices are captured and disseminated;
Regularly visit field activities to assess progress and provide formal and informal feedback.

Influence & Representation

Represent Mercy Corps at government, donor, NGO and other relevant events, in close coordination with the Chief of Party, Deputy Chief of Party and country leadership;
Coordinate activities with consortium partners, sub grantees, local government and other implementers, as well as with other Mercy Corps programs.

Security

Work closely with the country team’s security focal point to develop and maintain systems that promote the safety and security of all team members;
Ensure that programs are designed and implemented with a clear analysis and understanding of security.

Job Requirements

BA/S or equivalent in nutrition, communications, development, public health or Nutrition and Dietetics, other relevant field;
A minimum of four years of relevant professional experience working on similar types of programming.
Experience with behavior change communications is preferred;
Previous experience working on USAID grants is preferred;
Excellent and persuasive oral and written communication skills, including report writing, in English and Kiswahili is required. Fluency in Northern Kenyan regional dialects also are desirable;
Previous working experience in Northern Kenya desirable;
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

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October 23, 2024
Resource Management Officer

Job Responsibilities:

Provide administrative support in monitoring and overseeing the financial management for all activities in Somalia, including the oversight of financial expenditure and accountability and undertake preliminary financial analysis of projects implemented in the respective Somalia Offices.
Provide input for donor financial reports in accordance with IOM regulations and established procedures.
Assist SRMO to forecast cash flows in Somalia and ensure daily control of funds disbursed; verify that funding is received in accordance with donor agreements.
Prepare portions of the annual budget for Somalia, in coordination with the relevant project coordinators. Monitor the budget control process and analyze variances between budget(s) and actual expenditures on a monthly basis and assist in the preparation of budgets for new projects.
Inspect payroll versus budgets, ensuring that salaries are correctly allocated to projects consistent with IOM’s projectization criteria.
Make recommendations on procedural improvements and assist in training local staff in the relevant areas of administration and finance.
Assist in the supervision of the Mission’s administrative functions, including recruitment, personnel administration, and other related activities, in accordance with the Organization’s policies and procedures.
Assist SRMO to liaise with other functional units of the Mission, and provide support in liaising with institutional counterparts and other stakeholders as required in the performance of the accounting function.
Liaise with relevant units at Headquarters (HQs) and Regional Office (RO) in Nairobi, Kenya with regard to the financial and administrative activities of the Mission.
Perform such other duties as may be assigned.

Qualifications

Master’s degree in Finance, Accounting, Business Administration or a related field from an accredited academic institution with two years of relevant professional experience; or
University degree in the above fields with four years of relevant professional experience.
Professional certification as chartered accountant (CA) or certified public accountant (CPA), Chartered Institute of Management Accountants (CIMA), or Association of Chartered Certified Accountants (ACCA) will be a distinct advantage.
Experience in financial management, accounting and budgeting;
Experience with internal control assessment, internal and/or external/project audits;
Ability to prepare clear and concise reports;
Knowledge of IOM/UN regulations, policies and procedures;
Experience with international institutions knowledge of International Public Sector Accounting
Standards (IPSAS) and SAP is highly desirable;
Knowledge of IOM/UN accounting systems, software and procedures is an advantage.
Fluency in English is required. Working knowledge of Somali is an advantage.

Desirable Competencies:
Behavioral

Accountability – takes responsibility for action and manages constructive criticisms;
Client Orientation – works effectively well with client and stakeholders;
Continuous Learning – promotes continuous learning for self and others;
Communication – listens and communicates clearly, adapting delivery to the audience;
Creativity and Initiative – actively seeks new ways of improving programmes or services;
Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
Performance Management – identify ways and implement actions to improve performance of self and others;
Planning and Organizing – plans work, anticipates risks, and sets goals within area of responsibility;
Professionalism – displays mastery of subject matter;
Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation;
Technological Awareness – displays awareness of relevant technological solutions;
Resource Mobilization – works with internal and external stakeholders to meet resource needs of IOM.

Other:

Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
The list of NMS countries above includes all IOM Member States which are non-represented in the
Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

October 23, 2024
Acacia Sales Marketing Manager Sales Representative Platform Engineer Operations Associate Finance & Operations Inventory Accountant Senior Investment Support General Manager Investment Support

Duma Works is recruiting a Sales Executive in Nairobi for Acacia Innovations Ltd. Acacia Innovations Ltd. is a start-up which provides environmentally friendly and cost-saving cooking and fuel solutions.
They are seeking a full-time, high-level sales executive to bring in orders from schools, hotels and restaurants for Kuni Safi briquettes, a cost-effective and eco-friendly alternative to firewood made from sugarcane waste. Kuni Safi is nearly smokeless and lasts for up to 4 hours. It is twice as efficient as firewood, thereby helping customers save up to 50% on their cost of fuel. Acacia Innovations has supplied over 100 schools, hotels, and restaurants with Kuni Safi to date.
Job Overview:
We are seeking a mature, sophisticated, and experienced sales executive to grow their sales of Kuni Safi briquettes. This position is well suited to someone with extensive institutional sales experience and a professional network. Sales executives will work mostly in the field, with office work limited to customer phone calls and reporting.
The ideal candidate should have a strong track record of meeting sales targets and be highly motivated, target-driven, and a persuasive negotiator.
Job Qualifications

Strong track record in sales- demonstrable results of meeting 80-100% of sales goals per month, as confirmed by your references
5+ years of experience selling to large institutions, ideally schools and/or hotels
Existing professional network of school/restaurant/hotel owners and administrators
Excellent at sales mathematics and comfortable discussing pricing and cost savings
High confident and presentable
Strong and persuasive negotiator
Able to work independently; highly motivated
Target-driven; able to realistically set and meet goals
Excited to work for a start-up and contribute to building a new sales strategy
Excellent and professional verbal and written communication abilities
Competent at basic computer and internet programs including Google Drive, Microsoft Word and Excel
Interest in improving people’s lives and our environment
Fluent in English and Kiswahili
Valid driver’s license; own car preferred but not required

What We Offer:

Excellent prospects for career growth with a high-potential start-up
Flexible working hours and locations
An opportunity to create professional contacts and interact with high-level decision makers
A chance to make a positive impact while generating significant income

subject of the mail 3080

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October 23, 2024
Auditor Pharmaceutical Technologists Radiographers Account Assistants I Accounting II Nurse I Nurse II Laboratory Technologists

Responsible to the Hospital Director, the Internal Auditor’s main responsibility is to add value and improve the Hospital’s operations by bringing a systematic and disciplined approach to the effectiveness of risk management and control processes.
Job Responsibilities.

Preparation of annual Audit plans for hospital activities
Preparation of periodic Internal Audit reports.
Reviewing of Internal controls and making recommendations to the Director for Board approval
Follow up of external Auditors recommendations
Providing support and guidance to management on how to handle new opportunities;
Perform independent audits within the Hospital concentrating on high risk areas.
Assess the systems laid down to ensure that they are compliant with statutory regulations.
Identify problems and recommend remedial actions and best practices.
Issuing reports on findings of audits which highlight issues and potential impacts on business.
Ensure timely implementation of audit recommendations and corrective actions.
Carry out account and record reconciliations and other related records in operations and finance.
Carry out impromptu physical cash verifications.
Conducting regular physical stock verifications.
Conducting any other audit assignments as directed by management.

Qualifications

Business related degree preferably B.Com, Business Administration or equivalent qualification from a recognized institution.
Must be a CPA (K) and member of professional body
At least five years’ experience in internal audit preferably in a similar setting.
Sound commercial knowledge of Hospital operations and processes.
Experience in preparing audit reports an added advantage.
Good computer and communication skills
Personal attributes: integrity, honesty, ethics and integrity, self-motivated and strong interpersonal skills

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October 23, 2024
Facilitator

The Regional Delegation in Nairobi is seeking to fill two full-time learning facilitator positions as soon as possible. Under the supervision of the Head of the Learning and Development Unit for Africa, the trainer facilitates in-house staff training courses in Kenya and throughout Africa, both independently and in cooperation with other trainers of the unit.
Job Responsibilities

Delivers training courses covering staff induction, team management and leadership, communication, and other relevant topics
Training and support of trainers and training relays
Engages in participant follow up before and after Face-to-Face training sessions
Develops course content in accordance with learning and development module designs
Conducts Learning Needs Analysis
Reporting for courses animated or co-animated

Qualifications

Excellent communication skills in English, including public speaking, presentation skills and drafting of complex texts; ability to deliver training courses in French a major asset
Minimum 5 years’ experience/training in public speaking/acting/anchoring will be an important asset
Training experience is an important asset; strong willingness to further develop training competences
Experience in team leadership and management
University degree is desired, but not exclusively, in Communication, Acting/Drama, Education, Business, Psychology, etc.
Strong intercultural skills: openness to and tolerance of different cultures, religions and opinions
Fluent command of spoken and written English; other languages, especially French, are a major asset
International experience is a definite asset
Very good computer skills
Ability to manage groups in an efficient and friendly manner
Highly motivated individual with the desire to make a difference
Available for frequent travel in the region and beyond, including irregular working hours

October 23, 2024