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Customer Success Representative

At Finplus, our customer-first culture means that maintaining maximum levels of customer satisfaction while nurturing a great relationship with our customers is our single highest priority. Our Customer Success Representatives (CSRs) will act as a constant connection with our customers to ensure we achieve this goal. This will involve among other things, providing all kinds of product/services information when it is needed and resolving any developing problems that our customers might face with empathy, precision and competence.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer success representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They’re confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities

Handle incoming calls and support queries from customers
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer success team targets and incident handling quotas
Manage complaints, provide proper solutions and options within the incident handling time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to delight customers
Produce sales leads from existing customers as well as new prospects

Requirements

Proven customer support experience or experience as a client service representative (3+ years ideal)
Clear track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Fluent in English, Swahili (French and other languages are a plus)
Diploma or Degree in a relevant field

October 23, 2024
General Manager (Financial Analysis and Business Improvement)

Sanergy is looking for a qualified General Manager – Financial Analysis and Business Improvement to collaborate with our Sales and Production teams to achieve profitability in 18 months

About the role:
The Business Success team provides internal consultancy services in the generation and implementation of projects to achieve profitability, and is accountable for all financial modelling, planning, analysis and reporting for Sanergy.

In addition, the Business Success team is responsible for continuous improvement initiatives, particularly around Quality, Health, Safety and Environment (QHSE), based on rigorous financial and operational analysis.
A typical day for you might include the following

Create a financial model that can be used to assess the impact of strategic projects on profitability.
Meet with and collaborate closely with departmental teams to compile the budget
Oversee the financial and operational analysis team to conduct monthly variance analysis against budget and operational scorecards. Compile financial statements for presentation to senior leadership and the board. Lead the audit process with external auditors.
Coach leaders of all Sanergy business units to generate, plan and implement revenue increase projects, margin improvement projects and cost reduction projects.
Oversee the QHSE team and coach quality partners to guide business units to achieve process maturity in so far as the quality and safety of people, processes, products and services is concerned.

Skills and qualifications you’ll need

Degree in Finance, Economics, Engineering or Business Administration. Advanced degree preferred; MBA a plus.
At least 5 years of experience in a high impact role.
Proven work experience in financial planning, analysis and reporting
Expertise in business process improvement with knowledge of continuous improvement methodologies (Lean, Six Sigma, Re-engineering)
Demonstrable experience in business systems development and leading cross-functional teams
Knowledge of statistical analysis and risk assessment techniques
Experience in leading QHSE improvement projects will be an added advantage.

Qualities you’ll need to fit in well among the Sanergy-Stars

A collaborative spirit that compels you to work beyond your team
A desire to understand and serve customers
A willingness to embrace diversity, integrity and empathy
An innovative approach to assessing and testing new ideas
An enthusiasm to achieve set targets and improve yourself professionally

The perks you’ll have

A holistic benefits package
Unparalleled opportunities for personal and professional growth
A unique chance to tackle critical challenges of sanitation, economic empowerment and food security

October 23, 2024
Office Administrator / Accounts Assistant Officer

Key Roles / Responsibilities

Handling office administration duties.
Preparing monthly accounts statements.
Oversee debtors and creditors and ensure the reconciliation of their balances.
Maintain cheque payment summary.
Maintain the petty cash.
Do monthly bank reconciliations.
Maintain cheque payment summary.
Confirm supplier invoices entered in system Knowledge and submissions of all statutory returns such as PAYE, VAT etc.
Maintain monthly expenses & vat schedule Post expenses in system Post monthly customer withholding vat that is claimed
Procurement of goods and services including pre-qualification of suppliers.
Preparing monthly operational plans drawn from the work plan.
Preparing Payroll, NSSF, PAYE and NHIF.
Accounting duties: Maintaining accounting records, processing payments for suppliers, consultants (Trainers, others), bills and updating the accounting system.
To perform any other duties that may be assigned by the management from time to time.

Requirements:

Bachelor’s degree in Commerce, Finance or Accounting
CPA 3 and above
Proficient in QuickBooks.
At least 3years’ experience in a busy organization
Experience in designing databases is an added advantage.
Must be able to deliver under strict deadlines and handle pressure effectively.
Must be 30 years and above

October 23, 2024
Finance and HR manager

About the Position
Our company has quickly grown from its founding in 2014 to serving hundreds of furniture material retailers across Kenya. The Finance and HR Manager is a new position who will oversee the company’s core accounting and human resource functions, adapting them to meet the needs of a growing enterprise.
This role is ideal for an up and coming manager with an accounting background eager to develop their career as a key part of a growing team. The Finance and HR Manager will have a keen eye for detail and a passion for building and running strong systems that will underpin the organization’s success. They will be a practical decision-maker, able to prioritize resources to effectively advance company goals. This person will also be eager to manage a growing team, supporting the professional development of its members.

Lead key accounting and finance functions
Build upon existing systems, processes and policies to ensure key administrative functions run smoothly and on a strong foundation
Ensure adequate controls are in place to support judicious use of company resources
Manage short-term cash flows, ensuring timely payments to suppliers and receipts from customers and balancing inflows and outflows
Oversee and verify key reconciliations to ensure accuracy of financial data
Ensure timely financial data and reports are available to support senior management decision making
Lead key human resource functions
Ensure a clear recruiting process is in place and that hiring managers receive support in sourcing and shortlisting candidates for new roles
Set up new employees for success through comprehensive training and on-boarding
Develop and support company-wide performance management processes
Ensure proper HR compliance and recordkeeping
Develop and lead a high performing finance and HR team
Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities and keep pace with company growth
Maintain a high-performance culture, rewarding outstanding accomplishment
Hire and coach new talent into the finance & HR teams in line with the company’s expansion strategy

Qualifications

You are a strong leader, and you have at least 3 years’ experience managing individuals in finance, accounting, HR and/or admin roles. You have a proven track record of motivating and developing your direct reports.
You have at least 3 years’ experience in a finance role, including deep professional knowledge of finance and accounting, including issues of compliance and control
You have significant exposure to HR administration and a working knowledge of labor regulations
You are highly organized and attentive to detail, and have a passion for bringing order through systems and processes
You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change. You enjoy working on multiple diverse projects and tasks simultaneously.
You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them.
You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company. You find the prospect of being rewarded according to your ability to grow a team extremely motivating.
You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making.

October 23, 2024
Business Development Manager

Position description:
This is a critical position in the company, it’s the main source of business, and hence requires dynamic, pro- active person, who is self- starter and one who requires very little supervision.
JOB DESCRIPTION

Prospects for new client by generating interest for potential client
Plan persuasive approaches and pitches that will convince potential clients to do business with our company
Grow and retain existing accounts by presenting new solutions and services to clients.
Strategic planning, responsible to develop the pipeline of new business coming into the company.

A clear & thorough understanding of the market, solutions/services that the company can provide and of the company competitors is a must.

Research and identify potential clients, and the decision makes within the client organization.
Setup meetings between client, decision makers and company’s principals.
Participate in pricing the solution/services
Arrange & participate in internal & external client debriefs.
Identify opportunities for campaigns, services and distribution channels that will lead to increase in sales.
Truck and record activity on accounts and help close deals to meet company set targets.

Qualification:

Presumable outgoing personality and hardworking.
A bachelor degree in marketing related fields
Minimum 3years demonstrated years of experience.
Experience in event/experiential agency marketing is a must
Computer literate

October 23, 2024
Training & Development Officer

Responsibilities

Identify training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
Design and expand training and development programmes based on the needs of the organisation and the individual
Work in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.
Consider the costs of planned programmes and keep within budgets as assessing the return on investment of any training or development programme is becoming increasingly important
Develop effective induction programmes conduct appraisals
Devise individual learning plans
Produce training materials for in-house courses
Manage the del ivery of training and development programmes and, in a more senior role, devise a training strategy for the organisation
Monitor and review the progress of trainees through questionnaires and discussions with managers

Ensure that statutory training requirements are met
Evaluate training and development programmes
Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment
Help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages
Research new technologies and methodologies in workplace learning and present this research.

Qualifications & Skills

Must be a graduate in business field, HR, IT or Psychology
Must have at least 3 years of training in a busy environment
Must be a self-starter, self-supervising and proactive
S/he must have good communications skills

October 23, 2024
GIS Technician Physical Planner Forester Surveyor Planning Officers GIS Analyst Forest Officers

Job Responsibilities

Will be involved in planning exercises to develop base maps, maps and land use plans
Gather, analyse and integrate spatial data for planning purposes
Compile geographic data from a variety of sources including censuses, field observation & picking, satellite imagery, aerial photography and existing maps
Prepare digital maps through digitization of existing map records
Operate and maintain GIS system hardware, software, plotter, printer and GPS
Store and retrieve relevant maps
Undertake other such duties as may be required

Qualifications

Be a holder of at least a Diploma in Geo informatics/ Cartography/ GIS;
Have formal training in GIS and possess strong GIS skills with GIS software
Be computer literate
Have hands on experience with GIS of not less than 6 months

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October 23, 2024
Regional Program Officer

About the role
You will join our regional team which identifies new grantee partners, manages all aspects of our active partnership model with over 200 current grantee partners, and implements all our activities and programming across the region.
Besides handling work related to giving financial support to partners, you will drive initiatives to build community and promote partnership in learning and doing among SFF grantees. You will also play a key role in linking SFF grantees to opportunities to strengthen their capacity and grow their impact.
Your responsibilities will include
Program/Grants Management: (65%)

Support programmatic and administrative aspects of grant making throughout the year, including but not limited to review of applications, site visits, analysis of organizational health and effectiveness and giving written recommendations in a due diligence report.
Manage relationships with grantee partners in a way that keeps in account the typical power dynamics in the grantmaking industry, upholding integrity, mutual respect and humility in interactions with ongoing and potential grantee organizations.
Contribute to discussion and decisions in grantmaking calls.
Formally and informally stay updated on SFF partners’ work and outcomes.
Carry out activities to drive new applications of organizations in line with our criteria, especially for our growth countries. This includes attending and speaking at forums, seeking out referrals and positioning our brand in relevant ways.
Contribute to trend mapping and research on opportunities to expand our work and grow our impact.

Community Building: (15%)

Organize and play an active role in SFF’s community initiatives, including but not limited to office hours, in-country peer learning forums, training workshops, and networking events, pulling in other players who may add value to our community.

Organization Development: (10%)

Serve as an advisor to SFF grantee partners to assist them to improve their organizational health and performance objectives, based on candidate’s skills.
Work with service providers to design and execute trainings and other initiatives to meet SFF partners’ organizational needs.
Collect needs and concerns from partners to shape SFF learning & active partnership initiatives and direction.

Donor Engagement: (10%)

Cultivate and steward relationships with funders in East Africa to leverage support for SFF grantees and promote grantee-centric practices.

Who we are looking for

You are passionate about locally-driven development and excited about identifying and supporting visionaries that have bold ideas to positively transform their communities.
You are an East African citizen and preferably have experience working in multiple East African countries.
You have at least 4-5 years of experience working with nonprofit organizations or social enterprises in East Africa. Previous private sector experience with strong exposure to understanding organizations and communities will also be considered (in advisory, investment, project management, marketing etc).
Strong program management skills, with a proven track record to manage overall timelines, drive outcomes, improve existing concept and engage various stakeholders.
Strong ability to synthesize information from various sources and develop unique insights on an issue. You have a natural drive to understand a topic deeply and widely.
You understand realities of community development, balancing the macro view with the realities of driving change on the ground. You know the realities and needs of social sector organizations in a range of areas including programs, strategy and leadership.
Strong skills in managing relationships and partnerships with diverse individuals remotely and in-person.
You are a clear communicator and have strong writing skills.
You are bold and confident to share your opinions with a multicultural team and can tailor your approach to working with various colleagues.
You thrive in an unstructured environment, are at peace with ambiguity, and solve problems creatively and efficiently.
You have learned how to talk about your weaknesses and mistakes in the workplace and value honesty.
You love collaboration, and you naturally motivate yourself to deliver when working alone.
You have strong interest in developing yourself and your peers.
You easily navigate Microsoft Word, Excel, Google Drive, etc.

Other desirable skills include:

Launching and/or managing community initiatives (e.g event series, learning forums), tracking and interpreting community metrics.
Designing quality adult-learning experiences and resources.

Why work with us

Mission and Impact: We want to change the face of philanthropy while uplifting incredible local leaders (who we like to call rockstars). Every day we support local leaders changing the lives of communities and youth.
Career Development: We hire ambitious young people and support them to develop their skills and leadership potential. We support each other to grow and propel even further in their career trajectory.
Autonomy: We hire smart and talented people and let them lead the way. You will get a team of 11 behind you for support but will be given the autonomy (and responsibility!) to take control of your role and participate in strategic decisions in your department.
Work Hard, Play Hard: We put in the extra time and go the extra mile to support our partners. But we also love to laugh, have fun, and enjoy the camaraderie we’ve built amongst our team. We can find some levity even in tough situations.
Variety and Adventure: We support 200+ partners across 20+ African countries. Even if travel isn’t a large part of your role, you will get to experience new cultures, places, and exciting organizations across the continent.
Benefits: We believe in supporting the well-being of our employees, so we offer healthcare cover, flexible hours and performance-based incentives.

Other information
We are looking for an East African Community Citizen. You will work out of our Nairobi office with around 50% travel across East Africa. We will consider the Regional Program Officer being based in another East African capital if preferred.
Due to the nature of this work, working hours can extend in the evening and on the weekend from time to time. We will agree on a six-month probation period with learning and performance goals.

October 23, 2024
Sales Manager

Job Responsibilities

Marketing Planning: Responsible for the overall marketing and communication planning. Manage all activities (ATL- above the line, BTL-below the line, Digital, Social, etc.) and increase the brand awareness and image.
Collaboration: Interface with cross-functional teams and outside agencies to develop and lead product go-to-market strategy and plan.
New Product Launch: Being responsible for the Marketing/Communication Launch Strategy of new products and car models.
Holistic Marketing Approach: Developing a holistic of Marketing approach with respect to all channels of communication (incl. Sales and Service Centres)
Brand & Marketing Training: Develop and carry out Training for Brand Management, Communication, Marketing, Behavioural Branding, etc.
Research: Deliver primary and secondary research that helps define market assumptions and consumer behaviours/profiles.
Data Management: Maintain and ensure high levels of data hygiene and integrity with fast-growing, high-volume data capture from market.
Marketing Reporting: Develop and maintain a structured clear Marketing reporting system, which reflects the status, trend and performance of the corresponding activities.
Marketing Initiatives: Execute local sales and marketing initiatives and develop plans to implement new innovative sales and marketing initiatives.
Design: Create visual content e.g. brochures, fliers, presentations, social media posts using various design tools.
Performance Matrix: Contribute to comprehensive testing matrix that accurately assesses delivery and performance of each marketing campaign on a daily, weekly and monthly basis.
Media Management: Ensure consistent brand messaging across TV, print, radio, digital and social media (Facebook, Instagram, Twitter, Blogs, etc.) marketing channels.
Product Feature Planning: Analyse the market and competitors, understand the customer preferences and support the development of trim level structures with options, price walks, etc.
Corporate Wording: Develop corporate wording guidelines and a structure for copy writing for different target audiences.
Copy Writing: Create and deliver, depending on the target audience, a clear precise and audience focussed copy writing for all marketing material.
Corporate Brand: Pro-actively ensure that all potential brand communication/experience points are consistent with respect to the Mobius CI (e.g. corporate clothes, signage, templates, guidelines, training, promotional material, etc.

Qualifications

Degree in Sales, Marketing, Advertising or in any other relevant field
Diploma in Sales & Marketing (or equivalent)
Local knowledge – solid understanding of the automotive industry
In-depth knowledge of the product, consumer behaviour
Proficiency in Ms Office, ERP or CRM systems & project management
Knowledge of marketing digital tools and techniques
Proficiency in design tools e.g. Photoshop, Illustrator, InDesign, HTML
An ideal candidate should combine understanding of sales and marketing dependencies and the structured approach of brand building and the corresponding activities within a given budget.
High degree of resourcefulness; looking beyond the normal channels to understand the potential market opportunity.
Ability to take ownership and accountability of project timeline and results
Ability to grasp complex concepts and systems quickly, and express them in simple ways
Fluency in English and Kiswahili
Strong communication skills
Excellent interpersonal skills to work effectively with others
High degree of resourcefulness; looking beyond the normal channels to understand the potential market opportunity
Ability to adapt to a dynamic working environment and work within a diverse team
Ability to grasp complex concepts and systems quickly, and express them in simple ways
Valid Driving License

October 23, 2024
Workshop Supervisor

Work as a member of a team within the Logistech Ltd. Workshops, in liaison with the Workshop Manager and other Mechanics, to ensure an efficient and competitive vehicle maintenance service is provided to Logistech Ltd.
Job Responsibilities

Carry out and staff supervision of vehicle repair and maintenance work to pre-determined standards, and ensure the Workshops meets its obligations to provide vehicles that are safe, reliable and legal.
Complete records when necessary for vehicles and equipment maintained, to ensure the efficiency and accountability of the Workshop.
Ensure specialised equipment and tools are available for immediate use by mechanics
Observe safe working practices of staff to comply with legal requirements of Health and Safety.
Road test vehicles before and after repairs to ensure they are returned to the client in a safe working order.
Identify any vehicle defect which has not been identified as part of the allocated job card to ensure the safety of all repaired vehicles.
Identify and report recurrent problems with vehicles to enable assessments to be made of working practices and the possibilities of implementing changes to improve productivity.
Report factors which prevent work continuing on a vehicle immediately they occur and commence the next scheduled job, to ensure the most effective use of time.
Organise the collection/delivering vehicles as necessary to ensure Logistech maximises its appliance availability. Communicate with all clients as required, to promote good customer relations.
Maintain high levels of cleanliness of workshops, vehicles and equipment to promote safe working practices.
Provide out of hours cover in the absence of the workshop manager for breakdowns/incidents as per the agreed rota scheme to maximise availability.

Qualifications

Must have completed an apprenticeship
Mechanics Certificate or other suitable recognised qualification.
Must be capable of carrying out maintenance and repairs on a variety of diesel and petrol motor vehicles. To include diagnostic work and repairing faults on electrical and hydraulic systems.

October 23, 2024