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  • Data Analyst – Education Education Officer School Meals Programme Officer Human Resource Assistant SNE Teacher

    Data Analyst – Education Education Officer School Meals Programme Officer Human Resource Assistant SNE Teacher

    Job Description
    Lutheran World Federation/Department for World Service Kenya/Djibouti Program is seeking to recruit Kenyan national for the above position, to be based in Dadaab Refugee Camp (Ifo 1, Ifo 2 and Dagahaley).The Education data analyst will be responsible for developing and fostering appropriate skills and social abilities to enable refugee learners achieve optimum development according to age, ability and aptitude. He/she will work hand in hand with the Education coordinator, Education quality assurance and standards officer, Education Officers, other Education staff and other Sector staff to facilitate learning and improve proper curriculum implementation in schools.
    Duties and Responsibilities include but are not limited to:-

    Responsible for the proper operations, management of the Education department at camp level.
    Monitor and support other education staff in implementing LWF project management systems and guidelines to ensure the smooth implementation of approved activities.
    Work closely with Education and other sector personnel to ensure quality accounting of materials and assets in the sector.
    Collect and analyze numerical data from schools and present in an informative and understandable manner in terms of enrolment, attendance, transition, and retention and dropout rates.
    Overall in charge of school supplies (teaching and learning materials which includes: Making requisitions on quarterly basis of the required school materials and equipment, Distribution of the same to all schools in good time for appropriate utilization.
    Ensure all beneficiary list are signed by beneficiaries and copies kept both in the schools and Education main office.
    Work together with SMP supervisor to ensure SMP weekly and CP reports are up to date and timely and accurately done and sent to WFP through the officer in charge.
    Coordinate plans with partners at all levels, particularly, UNHCR, UNICEF, the Ministry of Education, other government and camp authorities active in education in all the camps.
    Represent LWF with external stakeholders as requested (inter-agency coordination meetings, working groups) and influence the shape of broader sector strategies.
    Actively promoting the rights of persons of concern in all interactions with stakeholders including the government.
    Interacting with rights holders and establishing networks with stakeholders to address real needs and promote best practices.
    Disseminate information concerning education services available for the refugee communities.
    Ensuring that all cross‐cutting issues (i.e. gender, environment, conflict mitigation, and accountability) and LWF approaches (i.e. rights‐based approach, integrated approach, and community empowerment) are mainstreamed into all project activities.
    Provide periodic analytical overviews of program progress, highlighting achievements via indicators, strengths, opportunities, weaknesses, challenges/constraints, lessons learnt and way forward.
    Actively protect children in every aspect of work and personal life, by preventing harm and reporting child abuse.
    Analyze examination to provide value added progress reports for national and internal exams.
    Support Area Education officers, head teachers and teachers in maintaining accurate records of all items in the schools and keeping written records up to date in a legible and accurate manner.
    Work with Education officers so as to assess curriculum based establishment and advice the education sector appropriately.

    Professional Qualification:

    At least a degree in education (B.ED) from a recognized university with additional training in educational statistics, candidates with a diploma in statistics may be considered.
    Strong analytical, administration and documentation skills in the management of educational data management.
    At least 3 years of experience in in a similar capacity
    Strong communication and interpersonal skills.
    Strong reporting skills
    Ability to manage a complex and diverse workload and to work within tight schedules.
    Ability to contribute to a small, proactive team, motivating staff and working collaboratively with colleagues and providing support and advice as necessary
    A full appreciation of the value of co-operation, a team player.

    Relevant Experience:

    Taking responsibility for personal learning and competence development.
    Exhibiting the generic employee skills especially valued by the organization: Dependability and productivity, Communication, Problem solving, Teamwork, Safety and Security, Accountability and Integrity (please find definitions in the Performance Appraisal Template).
    Experience gained within an international humanitarian NGO –preferably in Dadaab will be an added advantage
    Written and verbal fluency in English.

    Personal Attributes:

    High level of motivation, integrity, commitment and professional responsibility.
    Ability to tolerate cultural, educational and religious diversity in the work place
    Excellent communication, time management, organization and presentation skills.
    A good team player with high degree of initiative, flexibility and tolerance

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  • Warehouse Manager Sourcing Project Manager

    Warehouse Manager Sourcing Project Manager

    Twiga Foods is Rebuilding Africa’s Food Markets
    We believe food is too expensive, and producers aren’t getting enough of the cut. And, it’s our job to fix it.
     
    We’re looking for a qualified Warehouse Manager to come and help engage our suppliers within the Twiga platform to provide consistent, planned, supply of quality products. The right candidate will be target oriented, and bring a true operational and enterprise building mind-set. This is an opportunity for the right candidate to join a supply-chain production team in solving the problem of getting good quality product to Kenyan markets.
    Twiga is recruiting a warehouse manager to ensure the smooth running of warehouse processes by handling the receiving, warehousing and distribution operations.
    Responsibilities

    Maintaining warehousing, and distributing operations by planning, coordinating and monitoring the receipt, order, assembly and dispatch of goods
    Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols
    Controlling inventory levels by conducting physical counts; and reconciling with data storage system.
    Maintaining the physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
    Achieving financial objectives by preparing an regular budgets
    Maintaining warehouse staff by recruiting, selecting, orienting, and training employees & overseeing daily operations
    Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely

    Job Qualifications

    A bachelor’s degree in logistics, supply chain management or business administration
    At least 5 years’ experience in a similar role within the FMCG industry
    Excellent organization & time management skills
    Excellent numeracy skills and an understanding of finance
    Knowledge of the legal requirements of operating a warehouse
    Familiar with warehousing Key Performance Indicators (KPIs)
    Strong leadership and ability manage diverse staff

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  • Communications & Public Relations

    Communications & Public Relations

    Job Description
    The Head of Communications & Public Relations is responsible for establishing and managing AAS brand development in Africa and supporting the growth of science and innovation. The role works with colleagues across AAS Offices and within the CARI Network to ensure that AAS is strategic, coherent, and compelling in its engagement of supporters, partners, and other key audiences.
    The role is responsible for running a strategic assessment of AAS communications and brand status in key territories and key audiences in Africa, and for developing a robust plan – including allocating human and financial resources – to increase AAS’s influence and perception which will assist the development of fundraising and marketing plans.
    Job Responsibilities

    Develop and deliver an integrated communications and advocacy strategy to launch CARI, with a particular focus on making the case for CARI, developing new partnerships, building visibility and CARI’s social/political licence to operate as well as increasing understanding of CARI’s mission
    Leads development and building of an engaging and compelling AAS brand in Africa
    Works with the Directors to develop and implement a pan Africa communication, fundraising and marketing strategy that leverages the unique strengths of AAS to achieve Africa’s ambitious targets for research and innovation growth.
    Directs, coordinates and supports resource mobilization strategies for Africa with Government Agencies, foundations, corporations and other potential streams of income that might benefit from a continental level.
    Advises on the development of appropriate pan-African government engagements, in line with AAS policies and approach
    Devise and manage a media relations strategy, building strong relationships with relevant journalists. Build and manage CARI’s influence, reputation, voice and brand with key external and internal audiences – this will involve securing and maintaining buy-in with stakeholders and within CARI’s operating environment such as African governments, global NGOs, Pharma, researchers.
    Identify opportunities for proactive advocacy and campaigning (including key events attended by key decision makers) to build support for CARI
    Write or devise campaign and other materials to make the case for CARI, such as presentations, case studies, reports, content and campaign assets
    Promotes the effective integration of communications and marketing messages and activities across Africa.
    Directs, coordinates and manages the work of the Brand, Media, Science Communications and Technology & Applications units of AAS through their Managers.
    In collaboration with the CARI Network and global funders network teams, monitors the performance of AAS in terms of fundraising, communications and marketing performance, including, growth and brand recognition.
    Serves as a member of the Senior Management Team and participates in the communications meetings as assigned by the Executive Director, ensuring follow up and implementation of recommendations for all engagements.
    Provides regular consolidated briefs and updates to the Director, in terms of the key progress, under-performance and challenges.
    Performs other duties as requested by the Executive Director.

    Qualifications

    An advanced degree in management, communications, public relations & marketing, or other relevant field.
    At least 10 years’ professional experience in a leadership role within communications or marketing, with demonstrated success in managing teams.
    Experience of engaging with and influencing senior political, government, business and scientific leaders especially in Africa.
    Proven editorial judgement and thorough knowledge of on and off-line media markets.
    Experience in developing and implementing marketing, communications strategies which leverage the power of online media and audience engagement.
    Experience providing stewardship of brand and reputation across diverse stakeholders and multiple markets/countries.
    Proven ability to commission and manage external agencies Demonstrated leadership ability, including the ability to build a team of highly motivated and well qualified staff, and to foster the integration of diverse, multi-disciplinary actors into focused initiatives addressing clear targets.
    Superlative diplomatic and communication skills, including an ability to work and communicate effectively with a broad spectrum of individuals (individual donors, business leaders, public figures, AAS staff), within a broad range of cultural environments.

  • Senior Business Developer Software Business Developer Android Trainer

    Senior Business Developer Software Business Developer Android Trainer

    Our client in an IT firm (dealing in Security Products like CCTV, Access Control, Fire alarm, Fire suppression and Physical Entrance Security products).
    We are looking to recruit a Senior Sales Executive who will be responsible for managing, implementing, and deploying new business processes and partnerships to increase sales and industry reach.
    This position offers a true ground-floor opportunity for an experienced Business Development or Sales Professional to join our exciting, fast growing company.
    Reporting to Business Development Manager.
    Responsibilities

    Work closely with Sales Reps to design, implement, analyze and deploy new business processes.
    Manage partner relationships to increase business and identify new opportunities for company partnerships
    Track all business development activities, analyze quarterly progress and suggest new strategies based on findings
    Work alongside Sales Reps to ensure specified territory is managed and effectively run
    Build and maintain successful relationships with partners
    Expand market intelligence

    Job Qualifications

    Bachelor’s degree preferably in Business, Marketing, or a technology field. Successful related work experience in the Security Systems Professional Services industry may substitute.
    4+ years prior work experience in Sales, Business Development or related positions
    Knowledge in one or more of the following industries: Security Systems, IT Hardware, or Consulting.
    Ability to call confidently on the highest-level decision makers in an organization for each represented area; for example, Architects, Electrical Consultants or Project Manager.
    Exceptional communication, presentation, follow-up, negotiation, and closing skills
    Demonstrated results in meeting Sales quotas or Business Development goals
    Proficiency using Microsoft Word, Excel and PowerPoint
    Excellent written and verbal communications skills
    Experience using CRM software to track and analyze sales metrics
    Experience leading and motivating a team and driving results
    Knowledge of the sales process with the ability to understand and interpret customer needs using fact-finding to identify sales opportunities

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  • Technical Advisor Child Protection

    Technical Advisor Child Protection

    General Characteristics
    The Technical Advisor concerns a function aimed at advising on child rights and child protection policy matters and provide evidence based input for programme development within the organisation.
    Our work centers on the issue of child exploitation, with four key programmes centered around: (1) the Worst Forms of Child Labour; (2) (Commercial) Sexual Exploitation of Children; (3) Child Trafficking and Migration; (4) Child Abuse / Child Sexual and Reproductive Health and Rights. TdH-NL also provides humanitarian aid, with a focus on protecting children and their families in emergencies.
    We address child exploitation through five strategies: prevention of the worst forms of child exploitation; provision of services to ensure safe reintegration of child victims; prosecution of those who perpetrate crimes against children; promotion of a safe and conducive social/economic/legal context for children; and partnership & participation to strengthen civil society in the promotion of children’s rights and to include meaningful participation of children
    Objective of the function
    Terre des Hommes has the ambition to become the Centre of Excellence Against Child Exploitation. The Technical Advisor will profile Terre des Hommes Netherlands as an expert organisation in the fight against it.
    The Technical Advisor is responsible for advising on child rights and child protection policy matters. To this end, the position holder acts as an expert contact point for both internal and external bodies.
    The Technical advisor will work towards expanding the TdH-NL portfolio of child protection programming and ensure all child protection programming is of excellent technical quality. Ensure that all child protection programmes contribute significantly to Terre des Hommes Netherlands strategic objectives, national/global learning and advocacy. The post holder is expected to provide technical advice and support to programme staff and our partners to ensure programming objectives are successfully achieved.
    Position in the organisation
    The Technical Advisor reports to the head of the department within which the function is positioned and has no direct reports of its own. The position is part of the Lobby and Expertise Unit, that supports the development of our organizational (strategic) focus, programme themes, country programmes, institutional fundraising and interrelation between these. The unit also supports and coordinates lobby & advocacy activities as well as research.
    Result areas
    A. Co-develop policy

    Follows, signals and analyses bottlenecks, trends and developments within and outside the organization for the assigned policy area/ focus area.
    Translates these into consequences, opportunities and/or solutions of the organization’s pursued policy.
    Contributes to the development and evaluation of (different parts of) the policy.
    Provides guidance and support in the decision-making process and contributes to the implementation of (policy) proposals.
    Evaluates the developed policy, signals possible bottlenecks/ deviations and makes proposals for improvement..

    Result: Policy has been co-developed in such a way that developments have timely been signalled and analysed and a contribution has been made to policy within a focus area.
    B. Realizing policy

    Supports the organization in the translation of the approved policy into operational policy plans.
    Contributes to the development and execution of projects and programs by providing advice and support from the own focus area or participating in project teams.
    Prepares documents, regulations, decisions and correspondence, and ensures follow-up.
    Ensures the necessary knowledge transfer in the context of policy execution.
    Evaluates the implemented concrete policy actions and/or projects, signals possible bottlenecks/ deviations and undertakes the necessary actions.

    Result: The realization of policy has been contributed to in such a way that concrete plans have been prepared and internal and external stakeholders have timely received the right information.
    C. Advising and providing information

    Is the point of contact for substantive questions regarding the relevant policy area.
    Supports and advises the organization upon request in development processes and in preparing reports for which the substantive expertise is necessary.
    Provides solicited and unsolicited advice, information, and support regarding the conducted policy to management and involved parties within the organization.
    Generates (management) information for annual plans, the budget, and budget monitoring.
    Supports and advises upon request from the Leadership Team regarding the policy-based validation of proposals from the organization.

    Result: Advice has been given and information has been provided such that management and other involved parties have been informed and advised on policy development in an expert manner.
    D. Maintaining contacts

    Maintains internal and external contacts associated with the function.
    Builds and maintains a network with stakeholder organizations.
    Initiates and develops information and knowledge transfer in the relevant policy area and provides information and advice to internal and external stakeholders.

    Result: Contacts are maintained in such a way that the organization is well represented in external circles.
    E. Monitor research progress

    Coordinates and conducts the handling of research in accordance with established procedures and monitors its progress.
    Monitors the delivery of reports and research, especially progress and final reports, and deals with this in accordance with the procedures set out for this purpose.
    Periodically communicates the status/progress to the manager and signals bottlenecks.
    Maintains contacts with external parties (referees, grant recipients, researchers) for administrative and organizational support and answers questions.
    Coordinates and co-monitors the progress of research projects based on lead time, budget, and delivery criteria.
    Screens the assessment of the results of current and conducted studies/ projects especially for relevance to the target group of organization, implementation opportunities and PR value and communicates about this with internal stakeholders.

    Result: Research questions have been coordinated and progress has been monitored in such a way that involved parties have fully and accurately been informed in time, and that current research projects can be completed within scheduled lead time, budget, and delivery criteria.
    F. Utilize publicity and media opportunities

    Signals publicity opportunities regarding general developments in the organization’s focus area and regarding research funded by the organization, and coordinates these with the manager and internal parties involved.
    Advises managers and internal parties involved regarding communication statements about (results of) scientific research.

    Result: Publicity and media opportunities have correctly and timely been utilized.
    Knowledge and skills

    High level vocational or academic (university) education at bachelor level (NL: HBO/WO, Bachelor)
    High level applied or academic thought and working ability.
    Knowledge of child exploitation.
    Knowledge of and insight in the target group and developments in society.
    Knowledge of subject fields in which research is being conducted (​proven analytical and report writing skills is essential​).
    Skills in the development and implementation of policies.
    Extensive knowledge and experience on children’s rights issues.
    Proven experience in capacity building of civil society organisations.
    Experience with Child Rights based programming.
    Experience in preparing and presenting to national, regional and global fora.
    Five years of experience in a similar position in a similar organisation.
    Experience with Lobby & Advocacy.

    Competence profile
    A. Analytical capacity
    Understanding the essence of complex issues by logical reasoning, investigation of potential causes, separation of key messages from the mass of detail and acknowledgment of their interdependence.
    Level 3: Supports and involves others in the immediate vicinity in issue analysis while demonstrating exemplary behaviour.
    B. Networking
    Builds relationships and networks that are helpful when realising objectives and utilises informal networks to get things done.
    Level 3: Knows how to build and to maintain relationships in support of the realisation of his or her personal objectives and those of the organisational entity. Is regarded as a specialist in the field of networking.
    C. The power of persuasion
    Expressing opinions convincingly, demonstrating interaction and debating effectively, thereby generating acceptance of viewpoints and ideas.
    Level 2: Defends and argues points of view with tact and in a clear and convincing manner while taking another opinion into account.
    D. Vision
    The ability to see patterns and underlying relationships in information and be able to translate these to ideas and future situations.
    Level 2: Recognises relevant information and developments and applies these on the job.
    Job Level: D
    Contract Period:- One year contract with a posisibility of extension.

  • Purchasing/Procurement Officer

    Purchasing/Procurement Officer

    Job description

    Maintain and implement construction proforma / budget for each project
    Negotiate pricing contracts with subcontractors and suppliers
    Create scopes of work
    Issue purchase orders for procurement and expedition of materials and equipment for jobs
    Meet subcontractors and suppliers on-site as necessary
    Ensure compliance to project budgets and provide analysis of deviations
    Ensure accurate takeoffs to ensure budgets are accurate
    Research new materials for design and cost savings
    Maintain subcontractor and supplier insurance policies
    Maintain relationships with subcontractors and suppliers
    Establish new relationships with subcontractors and suppliers to ensure adequate resources for all projects and to continually improve pricing and quality of work
    Assist in ensuring awareness and company compliance to all building codes and local construction guidelines
    Assist in maintaining company quality control program
    Leverage technology, safety measures, and information sharing to increase productivity and profitability
    Assist in settling invoice or contract disputes
    Handle change order requests
    Forecast upcoming demand
    Maintain sub/supplier information on company online management systems
    Manage materials/equipment inventory

    REQUIREMENTS
    Education;

    College
    Degree in Procurement/related field…Diploma in Purchasing and supply added advantage
    Procurement management systems

    Experience
    5 years experience in Procurement atleast in 3 yrs in a construction company
    Our expectations:

    Ability to read and understand construction plans
    Ability to accurately describe and assess the status of a construction project and be ready to provide possible solutions when necessary
    Excellent communication skills and ability to communicate with subcontractors, suppliers and clients
    Excellent negotiation skills
    Excellent problem solving abilities and experience with complex transactions with little supervision
    Excellent computer skills and the willingness to learn company created software for managing projects
    Excellent time management
    The ideal candidate will be personable, professional, be detail oriented and comfortable communicating and negotiating with subs/suppliers.
    Aside from providing an environment for growth and achievement, you will join a solid and professional team. We are driven, social and vivacious. Each one of us can genuinely say we enjoy every day at work, even the most challenging ones.

  • Oracle Database Administrator

    Oracle Database Administrator

    We seek to recruit qualified and experienced Oracle Applications Database Administrator (DBA) to give support to Oracle E-Business Suite users across the Company.
    The job holder is responsible for the performance, integrity and security of the database. The Oracle database system is the backbone of our operations, hence effective management and prioritization of activities is of paramount importance for the DBA.
    Job Responsibilities

    Providing Support For Oracle Applications R11i/R12.
    Performance Monitoring And Tuning Of Databases, Oracle Application Servers And E-Business Software
    Backup And Recovery Of Oracle EBS R12 Running On Oracle 11g
    Planning, Testing And Performing Software Upgrades
    Problem Management [I.E., Problem Identification, Management And Resolution]; Patch Analysis And Patch Application
    Assisting With Database Loads And Data Conversion Activities
    Cloning And Supporting Environments, Sr Resolution
    Analyze Storage Utilization And Overall Capacity Planning For The EBS
    Supporting The EBS Services In A 7 X 24 High Availability Environment.
    Actively Manage Incidents To Ensure Compliance Against Measurable Service Within Documented Tolerances And Service Levels

    Qualifications

    Bachelor’s Degree In IT, Software Engineering, IT Or Related Fields From A Recognized University Oracle Certified Professional (OCP)
    In Depth Knowledge of Linux (Oracle Linux), SQL and PL/SQL
    A Minimum Of Seven (3) Years’ Of Experience Supporting R12 In Linux Environment
    Experience In Providing Production Support In R12.
    Experience Using Release Management Tools, Including Version Control System And Release Management Best Practices.
    Solid Knowledge Of All Aspects Of Oracle/R12 ERP Development, Development Tools, Best Practices And Standards, Including Oracle Forms, Oracle Reports.
    A Working Knowledge Of Structured Test Methods And Processes Is Definite Plus.
    Ability To Work To Aggressive And Critical Timelines.
    Experience With Their Database Software/Web Applications, Apache And Web Services.
    Ability To Communicate Technical Issues With Non-Technical Users
    Sound Analytical, Interpersonal And Communication Skills

  • Human Resource Assistant

    Human Resource Assistant

    Reporting to: Human Resource Manager
    Job Summary: Perform variety of human resource support duties.
    Job Responsibilities

    Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.
    Assists in informing new employees of human resource policies and programs as needed
    Oversees the human resource database. Ensures that system records are accurately recorded and cross—checked.
    Enters new hire information in the human resource system database.
    Tracks and resolves problems and checks system operations as scheduled.
    Ensures that human resource files and records are maintained in accordance with legal requirements and Company policies and procedures.

    Qualifications

    Diploma in Human Resources Management.
    At least 2 years’ experience in a similar position.
    Must be a registered member of a professional body.
    Must have sound knowledge of the new labour laws.
    Good communication and interpersonal skills, decision making skills and proficiency in computer application packages.

  • Internship Opportunities

    Internship Opportunities

    Educational Requirements:
    Interns must be 3rd/4th year or final year student – (i.e. going back to school to continue with studies after internship) in a public or accredited private academic institution undertaking a Bachelor’s Degree.
    Qualitative Requirements:

    A successful intern has a desire to gain professional experience and is incredibly eager to learn.
    Strong listening skills are also required to perform this role.
    Oral and written communication skills, the ability to follow directions, as well as not being afraid to ask questions will ensure a productive internship.
    An excellent Excel Spreadsheet skill is essential.
    Very articulate with fluent English.
    Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
    Keen to learn about the markets and also with a high attention to detail and pride in their work at this initial stage of their career development

    Mandatory Requirements:

    Letter from institution indicating you are a student there and/or require internship as part of requirement for course completion.
    Personal Accident insurance cover for the period of the internship
    Bank account details (Bank name, Account Number, Branch Code)
    Copy of National Identity Card
    KRA PIN
    NSSF/NHIF

    The internship is for a fixed period of three months without extension.
    Please note that if we do not get back to you by 26th December, 2017 consider your application unsuccessful.

  • Systems Administrator

    Systems Administrator

    Job Description
    The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.
    Major Responsibilities:

    Administration 30%

    Develop strategies to manage the frequency of appropriate support package/patch application.
    Monitor health of systems and provides appropriate recommendations, when required.
    Manage user access to, systems, servers, and files.
    Administer the set-up of new profiles, creates and updates access permissions and maintains user accounts.
    Maintain tracking and configuration of documentation and plans.
    Supervise the installation of system upgrades and service packs.
    Determine if inactive accounts should be deleted.
    Administer Storage Area Network (SAN).
    Install, configure, and maintain system hardware and software components.
    Ensures smooth access to systems, servers and files by Users.
    Ensures maintenance of Infrastructure systems for optimal performance.
    Recommends performance metrics.
    Analyze operational metrics to understand performance and ensure success in continuous process improvements.
    Support and help in establishment of Systems environment standards.
    Work with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.
    Define procedures for user access to systems environment. Maintains system operating procedures and documentation.
    Compliance to established policies, procedures and standards.

    Design/Develop 10%

    Analyze, design, develop, and document systems to meet business requirements.
    Coordinate design of subsystems and integration with larger systems.
    Coordinate development activities with other groups.
    Ensures Systems designs meet business requirements.
    Ensures System solutions are integrated with other applications and platforms.

    Technical Requirements 10%

    Supervise the monitoring procedures and evaluates problems identified by team members.
    Ensure that capacity workload modeling and availability analysis is performed.
    Monitor System-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
    Review performance and control reports.
    Recommend settings changes to the operating system to improve performance and reliability.
    Develop, maintain, recommend, document and support tools and backend utilities to provide capacity planning management.
    Determine requirements impact on existing architecture, work processes and systems.
    Work with impacted areas to ensure proper communication / review of requirements and integration.
    Determine infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
    Identification of issues regarding impact of and integration with existing architecture, processes and systems.

    Support 20%

    Provides Level 2 production support and level 1 when necessary.
    Diagnose and/or escalates, when needed.
    Investigate alternative methods to expedite problem resolution.
    Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
    Research, analyze and recommend implementation of software or hardware changes to rectify any problems.
    Review checklists and scripts.
    Ensures Issues are resolved efficiently and effectively to minimize disruption to users.
    Analyze and recommend for performance improvements.
    Provide technical support to ICT4D initiatives as required
    Provide coaching and guidance to team members.
    Knowledge transfer and guidance to team members

    Security 10%

    Make recommendations to improve security and participates in investigations as needed.
    Adhere to security requirements.
    Continual improvement to security.
    Issues investigated and resolved.

    Business continuity 15%

    Participates in the implementation of contingency plans including reliable backup and restore procedures.
    Participate in the identification of vulnerabilities and their mitigation.
    Verifies that System backups run successfully.
    Implementation of recovery procedures that ensure business continuity.
    Participate in vendor and contract management

    Any other duty 5%

    Qualifications: Education/Knowledge/Technical Skills and Experience

    Bachelor’s Degree in Computer Science/Information Technology or related field
    Technical Training qualifications required: MCSE, CCNA, VMware ESXi and VCenter Server administration, IBM Domino administration, HP Blade System and SAN Solutions Support certification or equivalent experience.
    CISA or CISM certification will be an added advantage
    At least 5 – 7 years of experience in busy IT office. 3 years as Systems Administration.
    Good working knowledge of office automation applications (Microsoft Office)and collaboration tools.
    Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment
    Excellent analytical, problem solving and negotiation skills
    Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
    Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively

    Other Competencies/Attributes:

    Fast thinker and able to make rational decisions even under pressure
    Fast learner and always a step ahead in terms of IT security
    Team Player
    Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
    Excellent time-management skills.
    Able to communicate effectively