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  • Test Analyst

    Test Analyst

    Job description
    Job Details
    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    Support the business to manage the technology risk brought about by software development, adoption of IT changes and launch of new products through system and business testing.Be the link between the business and the technical teams by coordinating the development of test strategy, test cases, hosting test workshops, coordinate business testing activities and UAT close-out to enable the successful implementation of projects.Measure and report the quality threshold of the solutions scheduled for delivery for business within the IT change governance process
    Key Responsibilities/Accountabilities

    Project start-up
    Sign-off the test work stream responsibility (work package) and
    Driver of the test strategy planning activities.
    Project Initiation
    Lead the in-depth definition process i.e. detailed test case documentation
    Plan analysis i.e. research, consultation and planning meetings
    Lead business impact analysis sessions i.e. determine business areas impacted by proposed changes for regression testing coverage identification
    Conduct desktop risk quality analysis / validation i.e. determine test case coverage, test case adequacy and develop traceability matrices
    Upload or ensure the upload of test cases in the electronic testing tool
    Project Implementation
    Manage the execution of all testing activities / cycles i.e. Unit, SIT, UAT and Regression testing
    Oversee the defect management process through re-testing the products
    Monitor and report the status and outcomes of testing activities
    Project closure
    Evaluate that quality criteria is met for all scoped requirements
    Monitor and obtain quality feedback during early life (PIR period)
    Preferred Qualification And Experience
    Bachelor’s degree preferably in IT or Business management
    Atleast 2 years’ experience as a quality analyst.
    Recognised Software testing certifications i.e. International Software Testing Qualifications Board (ISTQB) – Certified Tester Foundation Level (CTFL) and Certified Tester Advanced Level (CTAL) others include Information Systems Examination Board (ISEB), Quality Assurance Institute (QAI) and Chartered Quality Institute (CQI)
    Broad exposure in a banking environment preferably in IT department
    ITIL Certification, Prince2 Certification

    Knowledge/Technical Skills/Expertise

    Broad knowledge of Business analysis techniques i.e. MoSCoW, SCRS, PESTLE, HEPTALYSIS, MOST, SWOT, CATWOE, Six thinking hats, 5 Why’s, VPEC-T, etc
    Broad understanding of PRINCE2 and Safe(Scaled Agile Framework) Methodology
    Must have an in-depth knowledge of banking processes and systems
    General understanding of nature, culture, operations and tactical priorities of project management office
    A sound business/industry understanding of financial services.
    Usage of automated testing tools e.g. Quality Centre, HP ALM, and QTP etc.
    Proven track record in the development of test strategy, test cases, testing quality validation process and stakeholder management.

  • Guest Service Agent

    Guest Service Agent

    Job description
    Reporting to the telephone supervisor,the incumbent will be responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski, ensure that LQA (Leading Quality Assurance) audit results are 85% and above, CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above, Telephone system is always well maintained and Telephone lists are up to date.
    Main Responsibilities

    Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
    Write down messages accurately for our guests and deliver messages in a timely manner.
    Handle guests’ requests for DND (Do Not Disturb) and confidential status.
    Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
    Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
    In case of emergency, handles all communications for the hotel whilst serving as the communication center.
    Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
    Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning.
    In case of emergency, handle all communications for the hotel whilst serving as the communication center.
    Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
    Maintain the neatness of their working area at all time.
    Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Qualifications And Skills

    Basic Certification in Front Office Operations.
    One-year experience in a customer service-oriented position.
    Local language – excellent oral and written skills (as applicable)
    English – excellent oral and written skills
    Additional language – beneficial
    Listening and oral skills
    Listen attentively and speak clearly
    Writing skills
    Basic knowledge of Hotel Business Operations
    Microsoft Office Applications
    Opera PMS

  • Volunteer Mobile Development Consultant for Kidogo

    Volunteer Mobile Development Consultant for Kidogo

    Job description
    Kidogo is seeking skilled volunteer support through Taproot+. Taproot+ is an online platform that connects nonprofits to professionals seeking strong opportunities to volunteer their talent for good. All Taproot+ projects are vetted and once Kidogo selects a volunteer applicant, Taproot+ will provide resources and support to help make the project a success.
    About This Project
    Mobile Development – Mobile app development for daycare
    Looking for help building a basic Mobile App for our network of daycares in Kenya. Basic principle is that we need a simple app for our daycare franchises to collect data (i.e., newly enrolled children, attendance, fee payments, etc.) and for our franchising officers to collect data (i.e., quality assurance, visit reports etc.) and have that data travel to a cloud based dashboard to inform our decision making. Focus would be on Android App (iOS not required). Data is key to decision making, and right now all of our data is being collected through inefficient paper based methods that slow down decision making and are prone to mistakes. In addition, a beautifully designed App (can support with graphic designer) will help build the value of our offering (a franchising program) for daycare micro-entrepreneurs to join the network. This is a huge value add! We had tested an “off-the-shelf” data collection app (ODK) in the past that was linked with another cloud-based dashboard (ONA) but found the system was a bit clunky and not always as user friendly as we would have desired. We want to shift our focus from an employee focused app to a customer focused app (the franchisees) to add to the value proposition. Know (broadly) what kind of data we want to collect but still working on how/ how often.

  • Art Teacher 

History Teacher

    Art Teacher History Teacher

    Reference Number:OAN/SS/18/2
    Qualifications, Skills and Competence:

    A graduate with a Bachelor of education Degree with specialization in Art/ Fine Art.
    Applicants with teaching examinable will have an added advantage.
    At least three years’ teaching experience teaching I.G.C.S.E. and or A level Art.
    Demonstrable technical and academic knowledge of fine art.
    Knowledge of technical content delivery in a variety of examinable syllabi (Edexcel, Cambridge, I.G.C.S.E. and A level)
    Demonstrable ability in supervising examination classes.
    Passionate about 21st Century teaching and learning skills and technologically savvy.
    Ability to organize and communicate effectively.
    Ability to work independently with minimal supervision.

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  • Trade Operations Manager 

Regional Branch Business Manager

    Trade Operations Manager Regional Branch Business Manager

    Job Ref No.HR/010/18
    Division: Operations
    Reporting to: Head- Cash and Corporate Operations
    The Job holder will be responsible for providing leadership, management and governance for the Trade Operations department.
    He/ she will offer support to Corporate and Institutional Banking and Retail Banking Divisions of the Bank with regard to Trade Operations.
    Key Responsibilities:

    Manage the Trade operations department and provide leadership support for the day to day activities for the team. He / she will ensure accurate and timely execution of all transactions throughout their transaction’s life cycle.
    Manage the settlement process and related risks, transaction processing over appropriate systems, related accounting entries processing, reporting and communication to third parties.
    Manage reconciliation activities for all products and services offered under Trade Finance Operations in the Bank considering their SLAs.
    Lead and develop the trade operations team to ensure efficient operations in strict compliance with the various local and international laws, market set standards and Bank’s risk standards while ensuring continuous improvements on resource management.
    Effective risk management to protect the Clients’ and Bank’s interests during the day to day operations.
    Provide guidance for periodic self-assessment checks on key controls in the department to assess the proper functioning and adequacy of controls.
    Provide management of Business Continuity Plans / Disaster Recovery Plans’ process and documentations recommended by the CBK Prudential guidelines, Bank’s policies and best practice.
    Monitor stability of system- issues within the department and coordinate for closure of issues raised.
    Ensure SLA adherence, monitoring & breaches reporting are being upheld in line with the set controls.
    Oversee Claims investigations and management and any incurred bills processing to vendors for Trade related transactions.
    Comply with all Bank’s set policies, procedures & guidelines as well as other regulations and standards and report all suspicious activities.
    Liaise with the Manager – Operational Risk in developing and updating of procedures, controls and monitoring plans for Operational Risk management
    Management of complaints and communication of action plans to relevant stakeholders

    Skills & Experience:

    A degree in a Business/technical related field from a recognised university
    Professional qualifications in CPA, ACCA and or Trade Finance
    Experience in Trade Operations
    Banking & Finance certification will be an added advantage
    Eight (8) years working experience in Bank operations, three of which must be at supervisory level within a busy Trade Finance Operations environment.
    Knowledge of International Business practices and understanding of the rules that govern International Trade ( ICC rules)
    Understanding of Operational Risk Management
    Leadership and Management skills
    Independent and Self-motivated individual
    Excellent presentation skills
    Operational Excellence
    Excellent interpersonal, communication and negotiation skills
    Knowledge of the bank’s products, services and policies
    Excellent Customer Experience skills
    Analytical thinking, Decisive and keen to details

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  • Credit, Treasury & Legal Auditor 

Operations Auditor 

Senior Resourcing Manager 

Digital Channels Manager – Mobile & Internet Channes

    Credit, Treasury & Legal Auditor Operations Auditor Senior Resourcing Manager Digital Channels Manager – Mobile & Internet Channes

    Reporting to Audit Manager, the job holder will be required to provide independent and objective assurance on the effectiveness of risk management, control and governance processes to add value and improve organization’s operations
    Key Responsibilities:

    Contribute in conducting risk assessment for and planning for assigned audit assignments.
    Perform audit procedures to give assurance on effectiveness and efficiency of control environment, and compliance to KCB Group policies and Central Bank of Kenya (CBK) Prudential guidelines.
    Review and evaluate the system of internal controls and assess their adequacy and effectiveness in managing risk and propose value adding recommendations for improvements.
    Provide assurance that organization’s objectives and goals will be achieved efficiently and effectively.
    Maintain respectful and effective communication and relationships with key stakeholders.
    Document the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.

    The Person:

    Bachelor’s Degree in LLB or Business Related field from a university recognized by Commission for University Education.
    Possession of CPA/ACCA, ACI and CIA/CISA/ACIB qualification is an added
    Diploma in Law for the Kenya School of Law is an added advantage.
    Master degree is an added advantage
    Proficiency in the use of audit management software e.g. TeamMate
    A minimum 4 years’ experience in external audit or internal audit in a bank; including at least 2 years’ experience in credit, treasury &/or legal audits.
    Appreciation of Banking regulatory framework and internal policies.
    Knowledge of Audit Standards.
    Appreciation of the Bank’s Credit and Treasury products and services.
    Customer Service Skills
    Demonstrate leadership ability capacity.
    Strong Business and Financial Analytical skills.
    Superior communication and inter-personal skills, including report writing and presentation skills.
    Effective planning, organizing and problem solving skills.

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  • Sales Representative

    Sales Representative

    Job description
    Role Summary: We are recruiting a Sales Representative to join our Nairobi team and expand our global distribution network. This is an exciting opportunity to hold a key role in a rapidly growing company as we scale our presence throughout East Africa and the developing world. The chosen candidate will close partnerships with our pipeline of prospective distributors, as well as actively identify and convert new leads. The position is a commissioned role, and will report directly to the Head of Global Sales. It will include periodic international travel.
    Responsibilities:

    Generating and qualifying new distributor leads and converting them into sales
    Fine tuning collaborative distributor vetting processes alongside manufacturing partners
    Performing industry research to support Angaza’s global growth strategy
    Communicating new product developments to prospective distribution partners
    Supporting strategic enhancement of the Angaza PAYG technology platform based on feedback from prospective distribution partners
    Working with the team to develop proposals, pitches and approaches that speak to prospective partners’ needs and objectives
    Representing Angaza at key industry events

    Attributes Desired:

    2-3 years of sales experience (required), previous solar experience preferred
    History of meeting and exceeding sales targets
    Very strong English language written and verbal communication skills required
    Proficiency in any of the following languages a plus (French, Spanish, Swahili)
    Demonstrated proficiency with MS Office Suite and/or Google Suite and CRM BA/BS; sales- or business-related discipline preferred
    Comfort and experience working with data a plus
    Comfort with public speaking and managing external relationships
    Comfort with periodic travel
    Happiness in a very dynamic, fast-paced, flexible (and fun!) atmosphere

  • Tobacco Leaf Processing Quality Compliance & Performance Manager

    Tobacco Leaf Processing Quality Compliance & Performance Manager

    Job description
    British American Tobacco has an exciting opportunity for a Tobacco Leaf Processing Quality Compliance & Performance Manager to join our team in Thika.
    The job purpose is to monitor the status of quality of tobacco leaf on receipt, stored or being processed, to ascertain that specific quality standards including infestation control are all along maintained and to provide accurate chemical analysis results for every grade of tobacco, to the satisfaction of domestic and export customers.
    Main responsabilities of the role include

    Keep all precision equipment in laboratory and quality control well maintained and constantly calibrated to ensure accuracy of all data.
    Monitoring the performance of all mechanical and electronic weighing scales in the plant to ensure their accuracy, proper calibration and maintenance by certified service providers in liaison with Ministry of Commerce (dept. of weights and measures) for government certification – a requirement for international trade.
    Take analysis of samples as per Leaf supplier manual and generate accurate physical/chemical analysis results and quality control information for optimum process control and production development. The results are also used by both management and customers as a tool for measuring performance.
    Maintain accurate records of quality experiments, tests and reports so that they are available for use by management and customers as a base for business transactions and reference.
    Plan and implement the adherence to safety standards in the quality and laboratory sections and in the factory as required by the BAT Safety Guidelines and government regulations in order to create safe working environment.
    Keep abreast of the developed new quality control procedures and technological changes and advise the company for continued business development and maintenance of a competitive edge in the tobacco industry.
    Monitor and carry out analysis on infestation levels while aiming to control infestation. This can be achieved by proper hygiene and chemical treatments while adhering to BAT global and Coresta fumigation standards.
    Monitor, carry out inspection of foreign matter in the factory, campaign and continuously create quality awareness so that the production personnel make high quality product free of any form of contamination. Give feedback to Leaf Growing team on NTRM levels for process improvements.

    Essential Requirements
    Qualifications Bachelor of Science degree in Chemistry, Biochemistry, Food Science and Technology or Laboratory Sciences.
    Experience

    At least four years’ experience, preferably in a busy process industry.
    Practical knowledge of analytical laboratory procedures and instrumentation.
    Exposure to statistical quality control techniques is essential and knowledge of implementation of TQM concepts an added advantage. Practical experience on handling testing equipment, is desirable.