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  • Scrum Master

    Scrum Master

    Job description
    Profile Summary:
    They are looking for an enthusiastic, flexible, software tester with 4 to 5 years of work experience. Someone who likes to be critical about the quality of the apps they develop; who likes to work in a complex environment with inspiring colleagues, inspiring clients and lots of learning opportunities.
    With your ambitions and drive improving every day, you bring energy and inspiration to the team. You will assist in shaping the strategy and build a close relationship with both the team in Nairobi, and also with our specialists in the Netherlands.
    The Role:

    Doing everything possible to ensure delighting customers
    Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
    Guiding the team on how to get the most of out self organization
    Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

    You need to bring:

    First level Scrum Master certification (CSM, PSM I) (Required)
    Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory.
    Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

    We offer you:

    A competitive salary
    Healthcare, lunch at work
    Working with and receiving training and coaching from some of the best scrum masters of The Netherlands.
    Working in an agile environment with low hierarchy and lots of growing opportunities with a great focus on employee happiness.
    Great employment opportunity with room for creativity, development of your own career and inspiring team building.

  • Enterprise Business Manager

    Enterprise Business Manager

    Job description
    The CEBM will be expected to plan, organize and direct an efficient and effective campaign to secure Chinese business within the assigned territories to deliver financial targets through new sales, up-selling and renewals.
    They will also develop a strong potential Chinese customer base the East Africa through developing contacts at the highest level and anticipating client needs. They will be required to maintain contact with Chinese government departments operating in East Africa such as the Chinese Embassies or consulates within Africa. This role may have some travel.
    ROLE AND RESPONSIBILITIES

    The ability to achieve individual sales target and over achieve financial and non-financial key business objectives set by the company
    Responsible for identifying and developing new businesses and partnership with telecommunications carriers in the East Africa
    To understand and keep regularly updated on current product and service offerings and contribute to the development / integration of these products to customers
    Carry out effective internal business relations at appropriate levels to facilitate the achievement of financial and non-financial goals for the company
    Able grow customer relationships for the company to gain quick wins
    Coordinating with different departments in setting up pricing strategy, improving and developing product offerings and coordinating marketing events

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    At least 3 years’ experience in Telecom or IT industry
    Fluent write and speak skills in English.

    PREFERRED SKILLS

    Mandarin speaking
    Strong strategic thinking and target orientation
    Excellent time management skills with the ability to successfully manage numerous projects simultaneously and drive change
    Strong technical background
    Must be able to organise themselves effectively and to juggle competing priorities.

  • Sales Factory, Program Coordinator

    Sales Factory, Program Coordinator

    Duties and tasks are varied and complex; independent judgment needed.

    Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery.
    Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.
    Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS degree or equivalent experience relevant to functional area. Prefer 5 years of project management or related experience.
    As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
    As EMEA Sales Factory co-ordinator: Responsibilities would include the following:
    Ensure training alignment for Sales Factory Version 1, 2 & for First Line Manager, for both new hires and already hired employees.
    Manage existing process & ensure consistency of WE/Israel & ECEMEA courses are scheduled & attended in a standardised format and hold close collaboration with Sales Factory management team.
    Co-ordinating the Sales Factory Programme existing processes
    To include registrations & tracking for Sales Factory, V1, V2 and for FLM
    Liaise with Program Manager and Logistics Manager re locations and attendees to ensure we are all co-ordinated
    Summarise attendance criteria and responsibilities to attendees and presenters
    Presentation version management & upload to relevant training folders in OraDocs giving access for all attendees & Presenters
    Manage the feedback/survey process with a max of a two week turnaround.
    Consolidate survey information so we have an overall summary of Sales Factory Feedback & cadence
    Ad hoc work around logistics, IE ordering Badges & Collateral and take ownership of new processes that are put in place by Programme Manager to ensure consistent improvement and deliverables are reached as we are growing the programmes.

    Requirements
    5 years work experience in IT Industry and 1-2 years experience in training activities.
    Abilities/qualifications:

    Proficient written and oral command of the English language
    Excellent written and verbal communication skills;
    Demonstrated ability to convey information and opinions in a persuasive manner appropriate to the audience
    Presentation skills
    Very good organizing and prioritizing skills, related but not limited to daily activities
    Ability to multi-task, including juggling and prioritizing numerous projects at the same time, often under strict time constraints;
    Ability to maintain composure despite tight deadlines, high volumes in a very dynamic environment;
    Ability to communicate effectively and calmly;
    Ability to make balanced business decisions, considering their impact on all stakeholders even in ambiguous situations;
    Advanced Computer skills (i.e. MS Word, PowerPoint and Oracle applications)
    Results and detail oriented.

  • Officer-Legal Recoveries and 3rd Party Relations Officer Enablement Manager Facilities & Logistics

    Officer-Legal Recoveries and 3rd Party Relations Officer Enablement Manager Facilities & Logistics

    Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
    Job Purpose

    Ensure effective Collection Management with a view of recovering within the w/off book and accounts with lawyers to realise maximum collections at the lowest cost and shortest time.
    Use technology as a means to provide cost-efficient and effective MIS capability and support systems.

    Key Responsibilities/Accountabilities

    Ensure the recovery of all w/off allocated to the account Ensure contact and negotiation of w/off accounts through email, telephony, demand letters and visits to ensure arrears are paid. Ensure that calls are made to customers as per banks designed script. Develop and maintain accurate management information on the entire Pre NPL portfolio. Liaising and co-opting the assistance of all Business Units as may be necessary to recover from w/off accounts, Ensure that all Returns are completed accurately and timeously. Continuously enhance and streamline manual procedures to improve efficiencies, productivity and turnaround times Continuously ensure the verification and evaluation of collateral held on accounts headed for Lock Up. Maintain accurate information on individual collector’s performance and submitting the same to the Manager Rehabilitation and Recoveries.
    Action inward communication from customers, agents and attorneys within the required bank standards and SLA. Ensure that all systems required for Rehabilitation are up and running. Ensure Letters of Demand to performing debtors are sent as required as may be required. Monitoring the performance of the outsourced collection function on a weekly and monthly basis Ensuring all invoices received for services rendered to the bank in rehabilitating performing debts are in compliance with the SLA’s and are paid in time. Providing management with the necessary support in order that the section is run effectively and efficiently. Maintain adequate dairy system and follow-up on diarised events.
    Ensure that all releases are appropriately handled and the necessary documentation is obtained from Credit Support, prior to the release being affected, as well as the necessary stock movement recorded.
    Ensure that all shortfalls after sale are taken through the legal recovery process without delay.
    Completing, scrutinise and ensuring that the following returns are submitted to Manager – R&R: List of Top 30 debtors and detailed reports on the individual names.
    Ensure Debt Recovery files are maintained and up to date.
    Conduct weekly sample to ensure all in the PL are actioned on time and necessary collection action of texts, demands, emails are in place. Evaluate collector calls on a weekly basis to ensure this is done per the call script.
    Appraise staff on a monthly basis and submitting ratings to the manager R&R before the 10th of following month.
    Submit reports to Manager- R&R (PBB) on training and development needs of direct reports.
    Guide staff in pursuing and achieving work related objectives Perform regular Performance Management discussions with staff.

    SUCCESS INDICATORS
    KEY PERFORMANCE MEASURES Maximisation of debt recovery and fulfilment of all set targets for the reduction/recovery of debt. Achievement of departmental daily, weekly, monthly and annual targets Adequate level of provisioning. Obtain and exceed resale targets set by management. Internal and external Audit results Maintenance of registers and files and quality of all administrative functions. Deadlines to be met in terms of Turnaround times. Accuracy. Staff development and training to attain acceptable level of competence. People management. Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
    IMPORTANT RELATIONSHIPS INTERNAL Liaise with other Banking Products Arrears Officer(s), PBB Business Units and other administrative staff and any other stakeholder. Liaise with Credit approving Managers
    EXTERNAL Staff members of all Stanbic Bank branches and outlets Clients Other banks External service providers e.g. repossessors, lawyers and collection agents (key to this post)
    Preferred Qualification and Experience

    Degree holder from a recognised University (minimum – 2nd class upper or equivalent) PROFESSIONAL QUALIFICATIONS Diploma in banking is an added advantage
    Good knowledge of the banks internal processes and loan recovery process in Kenya.
    3 to 5 years Collection experience in an rehabilitation across products, 2 of which have to be general Credit experience.
    Strong personality with well developed communications and inter-personal skills.
    Negotiation skills.
    Understanding of Accountancy and Bookkeeping.
    Sufficiently computer literate to prepare and record documents and returns, with knowledge of the following being an advantage:MIS

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  • Assistant Director (Manager) – Business Development

    Assistant Director (Manager) – Business Development

    This is a key position in the firm charged with the responsibility of leading and overseeing the development and growth of profitable new business and to develop and maintain effective relationships with existing customers. The position holder also ensures business growth through managing business development activities that are deliverable in accordance to the firm’s strategy.
    Key Responsibilities

    Strategic responsibilities :

    Ensure all activities are well coordinated and supportive of the firms ‘go to market’ strategy
    Work alongside the partners and staff in Kenya, in interacting with existing and potential clients, acting as an enabler of market best practice, and instilling sound principles of business development, brand building and reporting excellence.
    Drive Account centricity for Kenya
    Business development strategy implementation for Kenya including pursuit pipeline growth and strategy tailored to grow current client base.
    Understand Kenya economy/market, current dynamics for business and growth opportunities.
    Trend analysis to identify opportunities for expanding current client base and to create a pursuit strategy.
    Network with business association and communities

    Operational responsibilities:

    Participation in the identification and targeting of Priority Accounts
    Priority Account Sales Measurement, analysis and holistic reporting
    Priority Account revenue measurement, analysis and reporting
    Priority Client care measurement, analysis and reporting
    Directing and mentoring Business Development Coordinators in region – includes building capability and structure
    Managing the BD team performance effectively, dealing with poor performance issues providing opportunities for individual growth and development in line with career aspirations, and promoting mobility to provide staff with access to new experiences.
    Coaching Priority Account Managers

    Management and/or direct involvement in the execution of local brand and relationship building campaigns that reinforce the firm’s positioning through:

    Advertising
    Sponsorships
    Exhibitions and conferences
    Events and hospitality
    Mail-shots and newsletters
    Thought leadership
    Marketing collateral
    Media relations
    Recruitment marketing
    Alumni interventions
    Management of onsite, outsourced event managers.

    Management of client relationships at a system and process level ensuring:

    Data quality on all firm’s clients in CRM system
    Support from account leaders
    Financial management and planning including preparing of annual budgets and quarterly forecasts

    Qualifications:

    A Degree with Economics/Social Science subjects/MBA desirable
    CPA/ACCA/CPS (K) qualification & Membership to ICPAK/ACCA/ICPSK

    Experience:

    Proven 5 years’ experience in Business Development/Marketing
    2 years in managerial positions
    Proven ability to grow the business portfolio and understand/apply concepts of cross selling
    In addition, the role requires a good understanding of the services offered by the firm and the revenue generating priorities to ensure that Regional Marketing & Business Development supports the business units in achieving their objectives.

    Competencies:

    Confident negotiator with ability to ‘close the deal’
    Strong organisational and project management skills
    Ability to delight and understand customer needs
    Ability to create strong networks with market players
    Strong communication skills in all forms; written/spoken, email, telephone and presentation.

  • Data Officers

    Data Officers

    Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
    Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-past, always changing working environment with room to grow and learn, we are looking for you!
    People Operations at Bridge
    People are at the core of what we do, from the teachers in our academies to software developers building our tech platform – and we do it at massive scale with rapid growth. The People Operations team is the key in unlocking “people potential” towards achieving our company’s goals. We believe in:

    Focusing on operational excellence and execution – we want to make our employees’ and their managers’ lives simpler, and give them the tools and support to be successful. We must excel first and foremost on service delivery.
    Using analytics/data to drive key decisions and continuous improvement – across core HR competencies like compensation, performance, talent, we believe that an analytical approach will enable us to attract, reward, and retain top performers.
    Aligning with the company’s strategic objectives – we are all playing for the same team. The human resources function, along with finance, operations, legal, and other functional areas, should be fully in sync.

    About the Role
    The Data Officer will streamline data management processes across the People Operations department through verification, validation and review of data operations. Additionally, the role will include supporting of all teams handling academy staff to automate processes to reduce manual intervention of data and drive user requirements to improve management of information. The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.
    What You Will Do

    Report People Operations support (excel skills will be crucial) Academy Operations, Talent Acquisition etc.
    Clean and upload data from Academy operations
    Review Academy operations data to establish candidate qualifications for teacher training
    Track candidate workflow steps on the various stages candidates are in the academy recruitment and training process
    Use Google apps for data process automation so as to reduce manual interventions
    Audit personnel data on Navision versus physical files on an impromptu basis to check on credibility
    Act as a link between people operations team and software team to communicate new system requests
    Audit, validate and upload new academy staff details on Navision
    Conduct ad-hoc data analysis on various People Operations data
    Drive user requirements and test new workflows and system changes
    Provide Navision data enquiries and support
    Report server & portal reviews and link to existing People Operations and Academy reports.
    Assist in payroll related matters, review and provide timely inputs
    Provide People Operations Annual Audit support
    Continuously improve existing systems/ processes by being creative and developing dashboards and business requirement documents for system changes

    What You Should Have

    Degree from a recognized university in Computer Science, Statistics, Mathematics, Economics, BBIT or related course
    2-3 years relevant work experience (exposure to systems/ERPs esp. HR/Payroll systems added advantage as well as experience in process design and/or documentation)
    Experience working within a fast-paced environment
    Data Management and Data Analysis experience
    Experience in MS dynamics Navision a plus (or any other enterprise level ERP system)
    Experience working with Google Apps to automate processes
    Solid written and oral communication skills
    Analytical thinking and critical analysis skills
    Data analysis skills and knowledge (experience working with data tools such as Excel, Google sheets etc. – both open source and enterprise)
    Ability to quickly troubleshoot problems

    You’re also
    A detailed doer– You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.A networking mastermind – You excel at meeting new people and turning them into advocates. You communicate in a clear, conscientious, and effective way in both written and oral speech. You can influence strangers in the course of a single conversation. Allies and colleagues will go to bat for your ideas.

  • Airport Services Agent

    Airport Services Agent

    About your job:
    In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.
    Accountabilities include:

    Delivering the highest level of Customer Service at all customer touch points
    Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
    Supervising service partners’ activities for the smooth acceptance of passengers.
    Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
    Checking entry requirements (visas, residence permits) are met
    Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
    Handling of company mail
    Performing pre- and post-flight administration duties
    Handling baggage claims
    Ensuring compliance with QR Safety and Security requirements.
    On Time Performance

    About you:
    You will have a post graduate diploma education or equivalent. To be successful in this role you will require a minimum of 2 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.
    Must be willing to work shifts including weekends and night shifts.
    Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.

    Note: you will be required to attach the following:

    Resume / CV
    Copy of Highest Educational Certificate
    NOC (Qatar Airways Group Employees Only)
    Copy of Passport

  • Finance Manager

    Finance Manager

    Job Description
    We are looking for an experienced Finance Manager to lead our dynamic and growing finance function. The ideal candidate will have a strong background in local and international accounting standards, an interest in learning the nuances of technology-based businesses and proven ability to mentor staff.
    The position is responsible for the company’s day to day accounting and financial functions, preparing monthly management accounts and annual financial reports, budgeting and budgetary control and advising the CEO and the Board on the Regulatory environment. This position requires the holder to not only understand financial accounting, but also the business aspects of the various Strategic Business Units.
    The Ideal Person

    Extremely passionate about our goal of developing technology-based businesses that facilitate communication, trade and learning for millions of people globally.
    Passionate to seek creative ways to solve complex problems to deliver quality results despite any constraints.
    Continuously seek to improve processes and systems in collaboration with diverse growing teams.
    An excellent coach who inspires and equips team members to reach their full potential.
    A team player
    Able to analyze complex business issues and develop solution options for the benefit of the company in line with its mission.

    Qualifications

    Must be a Christian.
    Be a holder of a degree in Business and/or Economics.
    Be a holder of a CPA-K of at least 5 years standing.
    Be computer literate and proficient in computerized accounting system.
    A holder of a CISA qualification will be an added advantage.
    At least 5 years of experience, 3 of which must be as head of the finance function.
    Experience in a fast-paced start-up business will be an added advantage.
    Be conversant with full accounting cycle, dealing with compliance to relevance statutory and tax regulations.
    Experience in strategic planning, budgeting and budgetary control.
    Excellent coaching and mentoring skills.
    Strong written and verbal language skills.