Archives: Jobs

  • Restaurant Manager

    Restaurant Manager

    Job Responsibilities:

    Supervise the day-to-day functioning of all F&B Service employees, facilities, and sales and costs.
    Supervise, coordinate, and direct the prompt, efficient, and courteous service of Food & Beverage in the F&B outlets.
    Control and analyze on an on-going basis the quality levels of production, guest satisfaction, operating costs, sanitation, cleanliness, and hygiene.
    Create weekly schedules ensuring you maintain adequate staffing levels to meet business demands.
    Ensure that the budgeted average spends are achieved on an ongoing basis by promoting a strong sales culture amongst the F&B team.
    Ensure that all menus and printed materials for the department are kept current and in appropriate physical presentation as per the hotel guidelines
    Control stocks for daily use in F&B outlets to ensure service requirements are met.
    Schedule guest reservations and make additional arrangements as needed.
    Ensure all staff maintain high level of discipline, are well groomed and always in full uniform. Also ensure service of food and beverage is professional, personalized and in line with the Hotel’s SOPs
    Participate in the preparation of the Food & Beverage department budget and goals.
    Any other duty as assigned from time to time

    Required skills and Competencies:

    College Graduate or equivalent experience.
    4 years’ experience in F&B Services.
    2 years’ of supervisory/managerial experience in a similar role.
    Well-organized, detail-oriented and able to multi-task.
    Must have effective problem solving/decision making abilities.
    Must have excellent verbal and written English communication skills.
    Skilled in creating analyzing and understanding reports/budgets.

  • Head of Sales & Customer Experience 

Human Resources Manager

    Head of Sales & Customer Experience Human Resources Manager

    Job description
    This is an exciting opportunity to lead the Sales & Customer Experience efforts of one of Kenya’s fastest growing fashion brands. The successful candidate will be primarily responsible for developing strategies for improving our current sales capacities and identifying/delivering ways to strengthen them. He/ she will also be responsible for attracting and retaining customers by ensuring that the customer experience at the Vivo stores is exceptional. The incumbent is expected to provide actionable insights to the business to deliver vital improvement recommendations that are mutually beneficial to the customer and the business.
    In order to achieve this, the role is critical in understanding customer needs and ensuring all elements of the offer deliver ahead of customer expectations. This requires working with Marketing and Operations stakeholders to assess levels of customer satisfaction and to create and measure standards. Underpinning this is the need to embed standards in the Vivo culture working with relevant teams to train, evaluate and reward customer focus and customer service across the business, ensuring an on-going process of improvement.
    Skills & Knowledge Required

    Minimum of a Bachelor’s degree in Marketing, Business, or similar background
    7 years of experience (of which at least 4 should have been in a management role) in sales, customer experience, or strategy – preferably in the retail sector
    Demonstrated leadership skills
    Strong communicator who can influence others, actively listens and speaks with confidence
    A team player who can work collaboratively whilst still achieving set objectives
    High personal, professional and ethical standards
    Self-starter, independent
    Ability to live with ambiguity
    Willing to ‘go the extra mile’
    Creative thinker and problem solver; looks for better ways of doing things
    Ability to apply creative thinking and imagination to campaign development, as well as an unrelenting focus on the target audience
    Strong English language skills, both written and spoken
    Previous experience of working with Retail Management / POS Systems / Loyalty Programmes
    Meticulous attention to detail and high levels of accuracy
    Excellent time-management skills and ability to multi-task, highly organised
    High level of numeracy and an analytical aptitude
    Strong computer skills, including spreadsheets (Excel), presentations (Powerpoint) and word processing (Word)

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  • Software Developer

    Software Developer

    Sanergy is looking for a qualified Software Developer to join our Core Services team on a full- time basis.
    About the role:
     The purpose of the team is to provide Frontline ICT and software development services for the company and to assist in the continued reliability and enhancement of the Company’s ICT Systems.
    The successful candidate will be designing, Coding, installing, implementing, maintaining and customizing already made software solutions that will support the operations at the organization.
    Roles & Responsibilities

    Leading the development of custom enterprise software to power and improve the efficiency of our rigorous processes across the network.
    Designing innovative new systems, tools and processes that significantly improve operations throughout the organization; ensuring that IT solutions developed provide optimal solutions to the problems they solve.
    Reviewing existing systems and processes and recommend and design new solutions including running prototypes and pilot tests to evaluate new ideas and reviewing workflows, user interaction and user interfaces for new software solutions before they are developed and recommend improvements.
    Leading of software development resources (in-house and contracted) on architecture improvement projects; customising internal systems with off the shelf software.
    Own the software release process including planning and coordinating the timing, schedule and deployment of software releases being done by the different teams
    Maintain and improve software configuration management practices and tools including bug tracking, version control, software builds, and deployment.
    Project management for software projects; ensuring milestones and deliverables are satisfactorily met.
    Supporting in-house users of our custom software and problem solving.
    Provide mentorship and general knowledge transfer in matters IT related to members of the IT team.
    Any other duties as assigned by your supervisor

    Skills and qualifications

    Degree in Computer Science/Software Engineering/ Computing, Certification in software development is a plus
    Demonstratable experience of 2 years in software development and QA and Testing
    Demonstratable experience in agile development
    Working experience in a social enterprise is desirable
    Ability to design creative solutions given significant constraints such as very low cost, lack of power, and a non-technical user base
    Experience leading teams through brainstorms / innovation sessions / workshops
    Knowledge and experience of C#/.NET, PHP, Java and Android.
    Experience taking software projects through the entire software lifecycle (requirements analysis, design, implementation, deployment, post deployment support)
    Demonstrable experience integrating off-the-shelf and custom built technologies
    Development and support of systems that are critical to the day to day operations of medium and large organizations (ERP, financial systems, CRM, MRP etc)
    Demonstrable experience in database design and advanced SQL.
    Knowledge and experience with professional software development practices and tools including source code control, defect tracking, unit testing and code reviews.
    A team Player
    A people person, one who will interacts with others learn their needs and develop software solutions to meet those needs.

    Qualities you’ll need to fit in well among the Sanergy-Stars

    A collaborative spirit that compels you to work beyond your team
    A desire to understand and serve customers
    A willingness to embrace diversity, integrity and empathy
    An innovative approach to assessing and testing new ideas
    An enthusiasm to achieve set targets and improve yourself professionally

    The perks you’ll have

    A holistic benefits package
    Unparalleled opportunities for personal and professional growth
    A unique chance to tackle critical challenges of sanitation, economic empowerment and food security

  • Head Of Internal Audit

    Head Of Internal Audit

    Job Description
    In keeping with our current business needs, the Operations Department has a vacancy for the position of Head of Internal Audit reporting to the Board Audit Committee and operationally to the Chief Executive Officer.
    Applications are hereby required from suitably qualified candidates to fill the vacant position
    Job Purpose 
    The role holder will be responsible for planning and conducting operational, financial and compliance audits to evaluate the effectiveness of internal controls, determine compliance with selected policies, procedures and regulations and make appropriate recommendations to management and the board.  The position will also evaluate and increase efficiency and/or effectiveness of the internal audit control systems to promote good corporate governance towards achieving USL’s mission and vision. The role holder will also be the liaison person with external Auditors.
    Key Responsibilities 
    Leadership and Strategic Management

    Lead the development and implementation of an internal risk based audit strategy and annual plan for the group.
    Plan and conduct audits to assess controls, operational and technical efficiencies and compliance with selected policies, procedures and regulations.
    Champion best practice in governance, objectively assess the adequacy of governance systems and management of existing risks, comment on responses to emerging risks and propose new developments.
    Develop USL’s risk management framework and monitor the risk maturity (including USL’s own assessment) and ensure this is reflected in the strategy.

    Internal Audit and Continuous Improvement

    Design, implement, test and modify controls in specific organisation systems, to provide assurance of operational and technical efficiency at the corporate level.
    Participate in development and periodic review of procedures for use in Internal Audit department.
    Undertaking continuous evaluation of adequacy and effectiveness of controls and methodology established by Management to ensure that the identified risks are appropriately mitigated at both strategic and operational levels within the Company.
    Identify instances of over and under control and provide management with a clear articulation of residual risks where existing controls are inadequate.
    Keep abreast of legislative issues, new audit regulations/trends and appropriate audit direction/methodology. Discuss updates of new regulations with CEO and relevant departmental heads.
    Conduct periodic training workshops to promote awareness of internal controls and discuss changes in policies that will impact the organisation.
    Participate in various committees or task forces geared to policy/procedure development and operational improvements.
    Co-ordinate with external auditors as liaison department on audit issues and follow up on control gaps. 

    Risk Management and Compliance

    Provide an objective and evidence based annual opinion on the adequacy and effectiveness of all aspects of USL’s governance, risk management and internal control to facilitate the drafting the annual governance report.
    Promote the highest standards of ethics and standards across the organisation based on the principles of integrity, objectivity, competence and confidentiality.
    Review the adequacy of key corporate arrangements including such as risk strategy, risk register, antifraud and corruption strategy, corporate plan.
    Ensuring that responsible risk owners within the Company provide written management action plans in response to the audit reports on Risk Management in their areas of responsibilities.
    Review significant partnership arrangements and major services provided by third parties and the controls in place to promote and protect USL’s interests. Assess whether lines of responsibility and assurance are clear. 

    Reporting

    Follow up on outstanding issues as per management actions plans provided in responses to Audit Reports to ensure that management is addressing significant risks and deficiencies within an acceptable time frame.
    Preparing periodic and mandatory reports on implementation of USL Risk Management Framework as per the approved Risk Management Policy.
    Ensure work papers are adequately documented and audit evidence is sufficient and audit reports are accurate.
    Prepare and present accurate internal audit reports for consideration of the audit committee and the board.
    Report on internal control issues and the implementation of the internal audit plan to senior management and the Board.

    Systems and Policy Development

    Review and make a judgment on the whole range of controls including those relating to achieving value for money and the prevention and detection of fraud and corruption.
    Provide advice on proposed developments such as major new systems and proposed initiatives to help ensure risks are properly identified and evaluated and appropriate controls built in.
    Establish logical and systematic methods of identifying, analysing, evaluating, treating, monitoring and communicating the risks associated with USL activities, functions or processes in a way that will enable the organisation to minimise losses and maximise opportunities.

    Budgeting and Reporting

    Manage budgets and costs of all the activities which he/she is accountable.
    Report periodically monthly, quarterly and annually) on the performance of the audit function to the Board Audit Committee. (budgets Vs actual targets) 

    People Leadership

    Provide leadership to the department staff, supervise and manage their performance and development in line with the organization’s goals, objectives, policies and regulations.
    Develop a departmental annual work plan and financial budget and monitor their implementation in line with the Business plan.

    Person Specification

    MBA will be an added advantage.
    Bachelor’s degree in Finance, Accounting, Business Administration, Social Sciences, any other relevant field or equivalent qualifications from a recognized institution.
    Professional qualifications: Certified Internal Auditor (CIA), Certified Information System Auditor (CISA), Certified Public Accountant of Kenya (CPA-K), Certified Fraud Examiner (CFE), etc.
    Be registered member of Institute of Certified Public Accountants of Kenya (ICPAK), Institute of Internal Auditors (IIA), ISACA with) or any other recognized Professional body.
    Minimum of six (6) years relevant work experience, three (3) of which should have been in Senior Management overseeing Internal Audit and Compliance.
    Knowledge of computer aided Audit programs
    Proven integrity, transparency and accountability and shown merit and ability as reflected in work performance and results;
    Possess good interpersonal and communication Skills
    Strong leadership and managerial skills
    Superior writing and reporting skills
    High integrity and ethical values
    Strong negotiation skills

  • Entrepreneurship Facilitator 

Hospitality Facilitator

    Entrepreneurship Facilitator Hospitality Facilitator

    Availability: Immediate
    The key purpose of this project is to assist 23,030 disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support.
    Duties and Responsibilities

    Training and equipping the students with entrepreneurship skills.
    Maintain an up to date record of students.
    Ensure students maintain highest levels of discipline at all times.
    Support students to write business plans.
    Source for credible mentors for the students.
    Participate in road shows to recruit students to join the program.
    Customizing and delivering Entrepreneurship curriculum.
    Assist students get internships and placements.
    Link the youth with potential funders.
    Assist trainees in forming and registering of self help groups.
    Ensure all trainees open individual saving accounts with a
    Recognized financial institution
    Any other job assigned by your seniors.

    Requirements

    Minimum degree in Business related field
    At least two (2) years working experience in the field of finance, business development/marketing
    Knowledge and experience of computers and computer packages.
    Knowledge of soft skills required for workplace readiness.
    Experience in teaching/ training in underprivileged communities would be an added advantage
    Good presentation and communication (verbal and written) skills
    Good facilitation skills
    Time management skills
    Fluency in English and Kiswahili is essential

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  • Regional Communications Manager

    Regional Communications Manager

    Reports to: Director of Communications
    Location: Nairobi, Kenya or Kampala, Uganda
    We seek a Regional Communications Manager to do for Living Goods what we do for families. Someone to tell our stories in writing and videos. To craft messages about community health that resonate with local governments and donors.
    To raise awareness about community health and Living Goods at forums and other public events. To build our reputation as a stellar organization.
    Your Charge
    As our Regional Manager of Communications, we need you to amplify our message. Through words and multimedia images, you will tell our stories and move people to act.

    Develop strategy. You will work the country teams in Kenya and Uganda and the Community Health Strengthening Team to create a communications plan for the countries where we operate and where we soon might operate. Your plan will help community health strengthening team, and the country business development, advocacy and program teams. Under the leadership of the Director of Communications, you will also find new ways to describe Living Goods and publicize our work.
    Build the brand. We need you to expand the base of people in the region that know Living Goods. Through videos, blogs, and photographs, stories, statistics, policy briefs and presentations, you will build both awareness and good vibes for Living Goods.
    Generate media coverage. You will help grow coverage for both Living Goods and community health in targeted media outlets. Your efforts will include coverage in print, broadcast and digital media. In social media, you will increase our engagement on Twitter, LinkedIn, Facebook, etc. You will also develop key Living Goods allies among the media.
    Promote us. Through global health conferences and other events, you will help develop tools and materials to promote Living Goods. You will identify events in the region to showcase our work.
    A website full of wonder. You will create content for the Living Goods blog and website that celebrates our wins and reinforces our values of inclusion, effectiveness, business savvy, and innovation.

    Your background

    Communication creds. You have 5+ years of experience in communications roles – ideally a combination of in-house and agency experience in growing organizations. You’ve worked in multiple disciplines, like web, content, social media, and public relations.
    Creating a solid plan. You have created communications strategies before that align strategic, operations and advocacy teams and provide a comprehensive path to achieving our goals that everyone can get on board with.
    Media savvy. You have a wide range of relationships with people in news outlets and business press. You know about current social media platforms and channels, including best practices for content creation.
    Write well and speak simply. You can distill a complex impact evaluation into key messages and a dense donor update into a readable report. You know how to hook people’s attention and tell a good story.
    Global experience. You have experience in a global organization, preferably global health or development. You have helped launch campaigns that generate media coverage.
    Get our model. Living Goods is a hybrid model. We’re a nonprofit organization with a business minded approach. We use business practices to achieve social goals. Candidates with for-profit and nonprofit experience preferred.
    Culturally adaptable. You are eager to work with people of different cultures and different sectors: the private sector, social entrepreneurial sector, nonprofit sector and public health community.
    Team player. You play well with others enjoy seeing the impact of our work as a team.
    You’re able to juggle multiple tasks at once while ‘keeping calm and carrying on.’ You think strategically, handle ambiguity and work well in a multicultural environment.

  • Field Officers 

Senior Field Officers 

Field Office : Procurement Associate

    Field Officers Senior Field Officers Field Office : Procurement Associate

    Reporting To: Associate Field Manager
    Start Date: 15th March, 2018
    Location: Siaya, Bungoma and Busia
    Duration: 1 Month
    Eligibility: Position open to local Kenyan hires only
    About the Project: Selective Trials project is trying to learn about farming and technology adoption practices among households in rural Kenya, with US-based Researchers Pascaline Dupas from Stanford University, Sylvain Chassang from Princeton University,Catlan Reardon from University of California, Berkeley and Erik Snowberg from the California Institute of Technology.
    We are currently preparing for a follow-up survey to be carried out in households across Busia, Bungoma and Siaya counties.
    About the Position: The Field Officer, under the supervision of the Associate Field Manager and Senior Field Officer, will be primarily responsible for survey administration as per the set targets. The Field Offices will also be involved in undertaking phone surveys. The Field Officer will also be expected to assist with office tasks including translations and data entry.
    Duties and Responsibilities:

    Accurate survey administration
    Ability to meet the daily set survey targets
    Assist in office duties when required e.g. translation, data entry
    Actively engage in project discussions
    Work as part of a team
    Report to SFO daily on field updates
    Submit timely notice on leave day bookings
    Respondent tracking
    Proper use of equipment used to facilitate data collection e.g. Tablets, G.P.S
    Honest accounting of field allowances

    Qualifications and Experience

    College diploma or bachelor’s degree in social sciences
    At least one-year experience in household data collection
    Excellent oral and written communication skills in both English and Kiswahili.
    Good interpersonal skills; specifically, good at interacting with respondents
    Comfortable with interviewing individuals within their homes;
    Ability to work in rough terrain and harsh weather conditions in the field
    Ability to comfortably work as a team
    Experience in data collection through CAI
    Honest, diligent and self-driven individual

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