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  • Digital Delivery Manager – ICT

    Digital Delivery Manager – ICT

    HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our ICT Division.
    We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
    The Digital Transformation Delivery Manager will be responsible for implementation of Mobile Financial Services solutions and other Digital Banking initiatives geared towards generating Non Funded Income (NFI) for the Bank.
    Key focus is on translating this vision into an actionable delivery plan that is aligned to the business strategy and customer expectations.
    Responsibilities

    Responsible for the portfolio design, planning, development, testing and deployment of new products (enhancements included) and processes for Digital Banking.
    Responsible for delivering the digital experience (content, journey, and personalization) of banks products and services (in line with the value proposition and features defined by the product owners) to maximize on digital product usage, and digital customer satisfaction.
    Direct responsible for delivery of digital journeys and continuous improvement.
    Diagnose problems accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions; document results.
    Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects.
    Liaise with Solution providers to identify new opportunities for process improvements, product enhancement and/or cost saves arising from system upgrades or changes in the technical platform.
    Contribute technical and consulting expertise in the following domains: Digital and Technology Strategy, Product strategy and innovation, IT Operating Model, Organization & Governance, Cloud and Consolidation, Big Data and Analytics, IT Complexity Reduction.
    Align project process to the organization policy but also adjust according to market changes and adopting agile methods to improve delivery.

    Qualifications

    A Bachelor’s degree in Computer Science/IT/MIS or Business Degree with specialization in IT related discipline from a reputable institution.
    MBA or Post Graduate Degree in Business/Computer Science.
    Minimum of Seven (7) years of project management experience and 5 years of team management.
    Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Quality, Human Resources, Communications, Risk Management, Procurement) or PRINCE2 Methodology.
    ITIL Certification.
    Expert understanding of software development and infrastructure project lifecycles within large companies.
    Experience in creating Business Requirements, Project Plans, Project Schedules and associated project materials.
    Experience in delivering projects that incorporate emerging technologies; Cloud, Service Oriented Architecture (SOA), Big Data, and Mobility.

    The ideal candidate must possess the following:-

    Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.
    Exposure to banking systems, operations and service delivery is mandatory.
    Demonstrated good interpersonal, communication and presentation skills.
    Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate.
    Advanced Experience with MS Office Tools (Word, Excel, Project, PowerPoint, Visio).
    Strong leadership and organizational skills.
    High level of competency in Project formulation and implementation.
    Thorough knowledge of budgeting and understanding of financial markets.
    Good understanding of core banking business and systems.
    Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.
    Ability to define, communicate and implement essential operational changes to improve performance in line with the Bank’s business goals.
    Thorough knowledge of CBK prudential guidelines.
    Analytical and strategic thinking with ability to work under pressure and tight deadlines.
    Good understanding of existing and emerging technologies.
    Demonstrated good planning and organization skills.
    Team player and must have integrity.

  • Criminal Justice Lecturer Conflict Studies Lecturer Education Lecturer

    Criminal Justice Lecturer Conflict Studies Lecturer Education Lecturer

    Qualifications and Experience

    A PhD or equivalent degree qualification in either criminology or security management or law or sociology or psychology with a bias in criminal justice management or policing from a recognized/accredited university;
    At least three (3) years of teaching experience at the university level as a Lecturer or six (6) years research/industry experience;
    A minimum of thirty two (32) publication points as a Lecturer or equivalent, of which at least twenty four (24) should be from refereed scholarly journals;
    Supervised at least three (3) postgraduate students to completion as a Lecturer or equivalent;
    Registered with the relevant professional body.
    Demonstrated classroom skills as evidenced by student evaluation and peer reviews by moderators
    Demonstrated evidence of success in some major non-teaching responsibilities at the University or other reputable organization will be an added advantage.

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  • HR Implementation Specialist Supply Chain Operations Manager

    HR Implementation Specialist Supply Chain Operations Manager

    Location: Westlands, Nairobi
    Start date: Immediate
    Our client, a software company, is hiring an HR Implementation Specialist to guide the implementation of the platform for their new clients.
    As the Implementation Specialist, you will lead the full implementation for each of the clients. You will ensure all client questions and concerns regarding the platform are answered and implemented.
    Responsibilities

    Own the relationship of all clients assigned and is the point of contact for the features questions
    Ensure on-time and accurate implementations, every time
    Project manage multiple client implementations simultaneously
    Implement, configure, and consult around the platform
    Achieve targets while providing oversight to the company’s internal team members
    Engage closely with the client, their consultants, and other internal departments, to ensure full-scope of implementation is understood and prepares a project plan to track process and ensure all deliverables are met
    Manage client expectations – never over-commit and under-deliver
    Analyse the client’s’ business needs to identify optimal configuration of all of the features included in the platform
    Serve as client advocate within the company to resolve any concerns that may detract from an optimal client experience
    Effectively transition clients to the Client Success team for ongoing support after implementations are completed

    Requirements:

    Bachelor’s degree in HR required
    Typing speed: Superior keyboarding skills are a must for this job.
    Experience handling several clients and projects at once with a gift for tracking details, expectation setting, strong organization and time management skills
    Previous experience implementing new clients onto a platform or software
    Strong teammate who thrives in a collaborative environment
    Ability to adapt to a fast paced continually changing business and work environment while handling multiple priorities
    Strong written and oral communication
    Proven ability to resolve issues and maintain strong client relationship skills.
    Focused on finding a solution because there is always a way to get it done!

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  • Programme Assistant National Aviation Officer, NOB

    Programme Assistant National Aviation Officer, NOB

    Expression of Interest No. 001/02/2018
    Contract type: Special Service Agreement (SSA)
    Post Grade: SSA-5
    Duration: 6 months
    Date of issue: 1st March 2018
    Closing Date: 7th March 2018
    Responsibilities
    Under the direct supervision of the Programme Officer (Information Management) and the overall supervision of the Head of Programme, the incumbent will be responsible for the following duties: –

    Compile and consolidate weekly programme highlights from all programme technical units and distribute to the appropriate audience;
    Provide data input and assist in the preparation of ad-hoc, weekly, monthly and other narrative reports;
    Attend the weekly management meeting and bi-weekly cash-based transfer working group meeting, take notes and prepare the minutes;
    Act as the alternate focal person and support the Reports Officer in preparing annual SPR and other donor reports. Also collect and compile information from the technical teams, reviewing narratives, entering data in SPRING and responding to queries/comments from the Regional Bureau and Headquarters’;
    Maintain accurate records and updated files for the Information and Reporting section;
    Maintain and update distribution data through a proper tracking system, to ensure consistency and accuracy of beneficiaries’ and MT data reported by the Area Offices;
    Identify gaps and suggest/implement solutions which directly improve the management of Programme Information at Liaison Office level;
    Liaise with field staff in Area Offices, Programme staff and other technical units at the Liaison Office to ensure consistency of information and compliance with established rules and procedures of data compilation and analysis;
    Perform other related duties as required.

    Minimum Qualifications:

     Secondary school education, preferably supplemented by courses in a field related to WFP programmatic activities.
     At least four years of progressively responsible support experience in reporting, development, food and humanitarian assistance, food security analysis, environment or other related field. Experience in information management, reporting, data handling, monitoring and evaluation of food security projects in a humanitarian context is desirable.
    Fluency in both oral and written communication in English is a requirement.
    Experience utilizing computers, including word processing, spreadsheet and other WFP standard software packages and systems. General knowledge of UN system administrative policies, rules, regulations and procedures would be an added advantage.

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  • Sales Executive

    Sales Executive

    Gross Salary:  60 – 90K plus commissions
    Location: Athi River
    Responsibilities

    Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
    Act as the face of the company and offer exemplary customer service to all clients
    Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities
    Closing sales and leases on properties
    Manage existing clients
    Attend weekly sales report meetings with the management
    Arrange new listing tours
    Review all contracts and related forms to be signed by the Sales Manager
    Keep records of sales productivity
    Assist in developing company-wide marketing strategies and assist in advertising placement and budget
    Monitor the company’s online platforms like twitter, facebook etc. Ensure constant interaction with the current and potential customers.
    Assist & contribute on all marketing materials on projects
    Report on sales activities to top management

    Qualifications

    Bachelor’s degree or Diploma in Sales & Marketing or real estate management
    At least 3 years’ experience in real estate
    Customer Focussed, Presentable and have attention to detail
    Proven ability to close sale deals and achieve targets
    Aggressive with good networking skills
    Must display a high degree of emotional maturity
    Presentable and with good command of English with ability to handle high-end clients
    Ability to multi-task and strong leadership skills

  • Financial Operations Collections Manager

    Financial Operations Collections Manager

    Department: New Business Ventures
    Reports To: Manager, Financial Operations
    Job Purpose Statement
    The purpose of this role is to organize, co-ordinate, manage and control the day to day operations in all markets where NBV is represented (currently Kenya/Tanzania/Uganda/Rwanda and Ivory Coast) for all Micro Savings and Loans (MSL-25 Million customers with a Group Balance sheet of Kes.13Bln) and Digital Finance Services (Loop), to ensure the delivery of service is expeditious, accurate and efficient and that transactions are cost effective and profitable to the bank.
    Key Responsibilities

    Consistency of high quality service of NBV service delivery- target 85% SLA compliance on service requests (30%)
    Minimization of exposures to and impact of operational risks inherent in NBV service delivery with a target of 0.01% in operational losses (30%)
    Relationship management with Partner/Scheme/Service Providers within the Operations functions (10%)
    Quality leadership of the operations team translating into conducive work environment and employee satisfaction (15%)
    Application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment (15%)

    Competence Requirements

    Customer focus to effectively lead the team of Operations Assistants in investigation of customer complaints and respond appropriately within set TAT.
    Experience in managing system implementations and integrations relating to back office processes.
    Experience in managing Finance, Accounting and Reconciliations processes in a highly automated organization.
    Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks
    Quality orientation to effectively perform or guide performance of operations activities/tasks in a manner that consistently produce high quality of service.
    Ability to proactively monitor accounts and take appropriate action as applicable.
    Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Relationship management skills applied in a manner that consistently achieves high quality standards or benchmarks.
    Knowledge of CBA Group and NBV products.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
    Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
    Excellent verbal, written and communication skills.
    Personal motivation and drive for consistency in delivering results within deadlines.

    Qualifications

    University Degree – Upper second or equivalent
    Basic MS Office suite skills
    Experience in Partnership Management an added advantage
    At least 4 years banking experience 2 of which must be in a supervisory position and in a highly automated environment

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  • Mobile Banking Manager – Portfolio Business Development Manager Credit Cards – Acquisition

    Mobile Banking Manager – Portfolio Business Development Manager Credit Cards – Acquisition

    Job Description
    Job Ref No. HR/024/18
    Division: Retail Banking
    Reporting to: Head, Alternate Channels & Cards
    Position Scope:
    The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.
    Key Responsibilities:

    Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
    Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
    Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
    Define and plan Mobile and Digital Banking enhancements to promote usage.
    Develop strategic alliances with tactical partners to drive usage.
    Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services.
    Design and implement excellent customer service programs .e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
    Cross sell other bank products to the Digital and Mobile banking base.

    Key Performance

    Indicators Number of transactions per active customer.
    Activating legacy dormant mobile and digital accounts Mobile and Digital Banking Profitability
    Excellence in customer experience when utilising Mobile and Digital services
    Activation and utilisation rates
    Customer Retention versus attrition

    Education, Skills & Experience:

    An undergraduate degree in a business related field from a recognized
    University. At least three (3) years experience in Banking
    Exposure in Mobile and/or Digital Banking
    Excellent communication skills Strong background in product development and roll out, partner relations and change management.
    Excellent interpersonal and team management skills.

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  • Chief Finance Officer

    Chief Finance Officer

    Job description
    SunCulture is an award winning organisation that has reached an exciting phase in its development and is poised for significant growth. The Organisation needs a hands-on CFO to join the senior leadership team. The CFO will have primary responsibility for defining and executing the financial strategy of the Organisation as it scales. The CFO will also be responsible for reporting the financial status and outlook of the Organisation to its stakeholders, and oversee the audit and control functions.
    Detailed Responsibilities

    Financial Strategy

    Plan and manage the Organisation’s capital raising processes
    Identify and evaluate the different types of capital available to the Organisation. This is with the aim of selecting those that are most suitable
    Conduct detailed financial analysis and forecasts to inform the key strategic decisions to be made by senior management and the Organisation’s board
    Understand the different legal structures and accounting standards required to operate in different countries and optimise the Organisation’s structure accordingly

    Financial Administration

    Define and manage the Organisation’s financial KPIs
    Maintain constant awareness of the SunCulture’s financial position and outlook
    Develop reporting frameworks for senior management, the Board, investors and other key stakeholders
    Manage the Organisation’s grants and grant reporting
    Support good corporate governance with respect to finance to ensure SunCulture’s long-term success

    Audits and Internal Controls

    Oversee SunCulture’s audit and internal control structures, ensuring strict financial controls are in place and adhered to
    Coordinate all external audits
    Ensure that recommendations and corrections identified through audits are implemented
    Ensure that the Organisation complies with all legal and regulatory requirements

    Team Management

    Build, inform and act as an ambassador for the organisational culture, i.e. bring the fun to work
    Scale up the Finance team with support from the HR Manager
    Manage the performance of the Finance team in line with agreed KPIs
    Identify and develop the training required to contribute to the professional growth of the team

    Does this sound like you?

    Professional Experience
    Experience in established organisations, and 3 – 5 years’ experience in rapid growth environments, i.e. building a new business
    Experience reporting to boards and other senior level stakeholder engagement
    Experience at raising debt and equity
    Experience in NGO and manufacturing organisations would be an advantage
    Investment banking / M&A experience
    Previously a Financial Controller, Director of Finance (or similar level), or CFO
    Formal accounting or finance qualifications, e.g. CFA, CIMA, CA, ACA preferred
    Technical and Operational Skills
    Proficient in Microsoft Excel and PowerPoint
    Ability to build and interpret financial models
    Experience designing and managing financial controls
    A solid understanding of the different types of capital available and their characteristics
    A solid understanding of credit and currency risk

    Personal Skills and Attitude

    Highly motivated and self-starter
    Financially savvy and detailed oriented
    Strong analytical and strategic thinker
    Willing and able to make and execute hard decisions – own the process, own the strategy, own the outcomes
    Ability to manage a variety of large tasks with competing timelines and priorities
    Strong negotiation skills
    Strong interpersonal skills – ability to build and maintain relationships with key stakeholders (investors, grant providers, lenders etc.)

  • Accounting Internship

    Accounting Internship

    Job Summary
    Shadowing members of the Accounting department as they perform their duties. Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records
    Responsibilities

    Develop and utilize skills in processing and accounting for accounts payable, receivables and reporting systems.
    Process and review financial data and to ensure the integrity of information within the financial systems, ledger reconciliation and data collection as required.
    Assist in compilation of Budget estimates and reports.
    Assist in debtor collection and make journal entries.
    Assist with the preparation of annual reports and audits.
    Assist in enhancing understanding and use of the financial systems of the organization.
    Assist when needed to respond to finance enquiries in person or on the phone.
    Perform balance sheet reconciliation and perform bank account reconciliation

    Requirements

    Required education: Bachelor’s degree
    Required relevant work experience: entry level
    Required skills: Budgeting, financial planning; Accounting; General ledger; Invoicing; CPA certification
    Required languages: English (Spoken: fluent | Written: fluent)