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Consultancy: Documentation and Production of Communication Material for BSIF 2018 EBTVET.

Terms of Reference
Scope of Work for Documentation and Communications Materials Production for BSIF 2018 Enterprise Based Technical Vocational Education and Training (EBTVET) component
Project Background
Save the Children with support from Save the Children UK is implementing the BSIF 2018 project in Mandera which has a key component in Enterprise Based Technical Vocational Education and Training (EBTVET). This involves apprenticeship based training for out of school youth aged between 16 and 25 years from Mandera County undergoing training for 4 to 6 months in 16 different artisan and craft skill areas at identified host business enterprises. So far the project has supported 508 youth between January 2015 and December 2017. The EBTVET is aimed at improving the knowledge and skills for the out of school youth from poor and vulnerable households through the use of local markets. The skills acquired are geared towards improving employability amongst the youth as well as stimulating growth within the local market sectors to create more employment opportunities and improved income for the largely marginalized County with a poverty index of 85.8%[
Objectives of the consultancy

To produce high quality communications materials for a variety of internal and external audiences which demonstrate clearly key project achievements related to improved knowledge, skills and employability amongst the target youth in Mandera West , Banisa and Mandera South Sub Counties of Mandera County
To support Save the Children Communications manager in producing communication materials from interviews with target youth in Mandera West, South and Banissa Sub Counties.
Target Audiences for materials producedDevelopment partners including donors, NGOs and organizations working in a similar field
Mandera County Government actors
Other partners/stakeholders such as business communities and government agencies including National Industrial Training Authority, Kenya Technical Trainers College, service delivery and public administration agencies
Save the Children staff in Kenya and globally (via the Kenya CO website and SCI intranet)
Programme beneficiaries including host trainers, trainees, graduates ,EBTVET Committees and parents.

Scope of work

Travel to various programme location sites in Takaba , Banissa and Elwak towns to capture high quality images, video and anecdotal information through engagement with target EBTVET youth and other stakeholders
Package information in creative ways, and in line with Save the Children and donor (DFID) branding guidelines
Refine and finalize the above-mentioned materials based on feedback from country office and regional office Save the Children staff
Work closely with the PDQ Director, APM Mandera and Communications Manager in the planning and implementation of the assignment, with support to be provided by the TVET Coordinator and TVET officer based in Takaba.

Deliverables

Critical: Three or more short (maximum 3 minutes) human interest films that can be uploaded to Save the Children and implementing partners’ websites, YouTube, flickers, etc The clips should capture first-hand accounts of EBTVET graduates and host enterprise trainers.
Three or more one page case studies suitable for sharing with external audiences for EBTVET graduates in Banisa, Elwak and Takaba.
A library of images taken for use in the above-mentioned materials, which can be further used by Save the Children for future reports and publications.

Principles

Working in close collaboration with Save the Children, from the planning stage to ensure that key messages to be highlighted in communications materials are well understood and agreed upon.
Liaise with Save the Children staff to ensure accuracy and endorsement.
Communications materials produced should be based on data from programme monitoring and evaluations as well as engagement with major stakeholders involved in project implementation: beneficiaries, co-operating partners, and Save the Children.
The materials will be produced in line with Save the Children’s organizational standards and other Save the Children operational documents

Qualifications and competencies required
The Consultant (individual(s), organization) should have:

Extensive experience in producing communications materials relating to social and economic matters.
Experience working with international organizations and/or international donors as well as in working with state institutions, NGOs and local authorities in Kenya.
Excellent technical capacities to ensure smooth and high quality production of communications materials (including video production staff, owner of its own video production studio or a documentary proof of an access to a rented video studio, etc.) as well as to ensure that Save the Children staff capacities are built through the assignment.

Expression of Interest
All interested consultants/firms are requested to write an expression of interest by:

Explaining their competences to meet the requirements of the assignment.
Provide a detailed professional budget in Kenya Shillings (indicate daily professional rates)
Provide tentative work-plan and duration of the assignment and when ready to undertake the assignment. Kindly note that the work-plan might be subject to revision once the consultant has been selected.
Provide details of two referees who can be contacted to comment on the consultant’s capacity-building/training capabilities
Provide three examples of communications materials (both printed and audio-visual) in the recent past (not more than five years).

October 23, 2024
Senior Sales Executive Sales Executive Pharmaceutical Technologist

Our client is currently seeking to hire a Senior Sales Executive.
Salary 51,000 + Commissions.
Responsibilities

Business development by identifying, evaluating, researching and analyzing sales opportunities and prospects in the Corporate Sector;
Assist in the implementation of the marketing strategies;
Facilitate increase in sales, service and productivity;
Develop and maintain long-term relationships with clients and partners by providing support, information, and guidance;
Assist resellers, vendors and partners to enhance their service offerings;
Visiting clients to introduce products and carry out visits for after sales service or queries;
Explain the payment and other policies pertaining to the sales to the customers;
Before initiating a sale carrying out a background check to verify the ability of the corporate customer’s ability to pay;
Research and implement short, mid and long term organizational strategies by being on the forefront of market trends, developments and competition;
Recommend and implement value added solutions and product offerings;
Make use of Enterprise CRM tools to prepare reports by collecting, analyzing, and summarizing information for strategy improvement;
Maintains professional and technical knowledge by attending educational workshops and trainings, reviewing professional publications, establishing personal networks, participating in professional associations;
Contribute to the team effort by working together and accomplishing related results as needed;
Ensure the payment have been received or LPO authorized before delivering the products;
Assist in collecting the invoice payment in case of delay;
Perform any other related duties assigned.

Qualifications

Have an Undergraduate Degree
Experience of minimum 3-5 years preferably in Sales;
Possess good Communication Skills;
Able to work under pressure and meet deadlines.

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October 23, 2024
Human Resource Officer

Job Purpose:
Reporting to the DVC and Group Human Resource Manager, the incumbent will be responsible for implementing human resource strategies and policies that will promote and foster a work place environment consistent with the institutions values, mission, business plans and objectives.
Responsibilities
The duties and responsibilities will include but will not be limited to:

Coordinate the design, development and implementation of the institutions HR policies and procedures, in line with RU’s objectives.
Assist in the cost effective recruitment of faculty and administration staff.
Coordinate the induction/orientation of new staff in addition to planning training and development programs for all staff.
Manage records for staff on probation and follow through on their confirmation or any other required action upon completion of probation.
Interact with benefit providers (medical, pension etc.) regarding enrollment and changes in employee status while maintaining internal staff records on the same.
Prepare payroll documentation including entering new staff into the payroll system, processing adjunct salaries, and computing staff final dues.
Oversee the performance management process including dissemination of annual appraisals, following up with the various Deans and Department Heads, analyze the feedback, assist in conducting institution-wide training needs assessment and identify skills gaps from analysis of performance appraisals.
Support the development of a performance culture through elaborate policies, processes and procedures to achieve the University strategy.
Track and update leave records ensuring they are always accurate and well updated.
Ensure legal compliance by monitoring and implementing employment and statutory regulations as guided by Labour Laws; Employment Act, Labour Relations Act, Labour Institutions Act, OSHA, WIBA, NSSF, NHIF etc.
Coordinate the separation management process ensuring that proper clearance and exiting procedures are undertaken, including the necessary internal communications.
Prepare and submit timely and accurate weekly reports to the Group Human Resource Manager.
Any other responsibilities that may be assigned to you.

Qualifications

Must possess a Bachelor’s Degree in HR Management or a related business degree.
A Higher National Diploma in HR Management.
Member of a relevant professional body.
Previous experience in an institution of higher learning is desirable.
Minimum three (3) years relevant experience in a high performing enterprise.
A team player with the ability to establish understanding and rapport with colleagues across the institution.
Excellent interpersonal and communication skills.

October 23, 2024
Assessment and GIS Specialist

Job description
Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.
Functional Responsibilities

Data Management/GIS Specialist will be responsible for supporting data management and evidence based activities for the East Africa portfolio.
Understanding the accessibility to community services:
Use the Rural Access Index methodology developed by the World Bank – methodology to analyse of the quality and reach of the road networks,
Mapping the facilities,
Understanding the population dynamics and movement,
Develop an overview of the level of access to socal infrastructures and the services they provide,
Analysing the functionality of these social infrastructure

This exercise will be useful to:

Demonstrate the present distribution of service delivery points within the determined area with a focus on health, education, economic growth and other social services,
Understand the Migratory routes of the nomadic population,
Provide the rationale for evidence based planning and resource allocation by area/county governments and partners,
Understand the local potential for growth and development,
Serve as an advocacy tool for results based programming and investment,
Develop a tool to measure impact of the interventions.

Specific Output
The Assessment/GIS Specialist, together with his/her team, and as per request may implement a number of the following:

Conduct a rapid assessment of all social infrastructure and services for a given area;
Analyse the population distribution & density;
Analyse the road network accessibility and make the Rural Access Index calculation;
Create Maps (national and county specific) reflecting the geographic location of community services facilities; population distribution & density; Rural Access Index and the road network characteristics;
Create a service accessibility index in order to enable the analysis of access to various levels of service facilities in the selected counties
Conduct further analysis on key indicators and produce spatial maps;
Provide the dataset that will inform and enable the creation of an interactive mapping site which contains the information gathered through this process as well as the main access routes that reflect the referral system;
Over-see the integration of the results of the accessibility mapping exercise into the national health database;
Train local counterparts in data management, GIS, evidence based planning and develop a sustainable and durable programme to hand over.
Monitoring and Progress Controls
The Assessment and GIS Specialist will report directly to the Programme Manager.
The Assessment and GIS Specialist will report progress of the assessment to the UNOPS project team at the end of each segment of the assignment.
Collect all official data on health and education facilities, social services,economic activities, road networks, update available information with the local authorities – the data will be used on qGIS (an open source software for GIS).
Work on the process of prioritizing areas within the Area/County that require interventions for a better access to services and can enhance development.
Identify and classify all critical points encountered on the road network and all social services (Referral services, schools, water points, mosques/churches, police posts etc.).
Analyse the accessibility to services within the Rural Access Index and analyze the actual distribution of the Community Services facilities for an Area.
Formulate recommendations on current et future of access to Community Services Facilities.
Produce a final report on Accessibility to Community Services facilities.
Produce all visual representations of distribution of services/ schematic maps/ to enable better understanding of the context.
Develop a Capacity Building program for local counterparts.

Deliverables

Technical coordination and support of all GIS activities of the RMNCAH Accessibility Project, the KOICA accessibility project, and any other project that required GIS input.
Creation and maintenance of reference data sets
Planning and development of the geographic data management system, tools and processes of the projects
Preparation of online maps for data review and analysis as well as reporting
Production of printable maps (with ArcGIS or similar software) for M&E
Support the preparation of presentations and reports related to GIS activities of the projects
Supervision and oversight on the collection, compilation, or integration of external cartographic data as required for analysis or reporting needs.

Education

Advanced degree (Master’s level or higher) in Information Management, Geographic Information Systems (GIS), computer sciences or any related area is required.
A first-level university degree (Bachelors degree or equivalent) in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Experience

A minimum of five relevant experience in implementing similar assessment project with Geomapping and Information systems and tools in a multi- faceted program is required
Superior knowledge in understanding the Rural development, Problematic of Accessibility to services, Rural Access Index, GIS concepts is desired
Good Knowledge Web Application Concepts, Database design principles, Graphic arts principles is deired
Significant experience working with research institutes and universities as well as government bodies is an advantage;
Skills in analysis/feasibility studies,Geographic Information Systems, working with local governments and environment mapping are required

October 23, 2024
Business Development Executive – visitors management system IT Software Sales Executive

Our client is a leading integrated business solutions provider dealing with various systems including Queue Management, Visitor Management, Time & Attendance and Electronic Security Systems. They seek to hire an experienced Business Development Executive who can drive sales and meet the targets. He/She will report to the Director.
Responsibilities

Promoting and Selling the software
Building and maintaining relationships with the new and existing clients
Presenting the organization’s system in a structured professional way to potential clients.
Representing the company at trade exhibitions, events and demonstrations
Gaining a clear understanding of customers’ businesses and requirements
Ability to differentiate the company’s product offerings and convey compelling value proposition to promote sales.
Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
Advising on forthcoming product developments and discussing special promotions
Making accurate, rapid cost calculations and providing quotations to customers
Gathering Market and Customer information.
Liaising with suppliers and follow up on order requisitions.
Stocks management
Management of Sales and Order records and updating the Sales office accordingly, or entering figures into a computer system;
Ensuring Sales performance and aiming to meet and/or exceed targets
Feeding future buying trends onto the system.
Attending team meetings and sharing best practice with colleagues
Making demos to potential clients as and when required

Qualifications

A Bachelor’s Degree and/or MBA in Marketing.
Sales/Marketing Professional courses will be an added advantage
A minimum of 3-5 years’ experience in Selling and Promoting IT / Software systems.
Demonstrable knowledge and experience in field sales.
Knowledge and experience in IT and software systems will be an added advantage.
Strong communication and interpersonal skills
Demonstrated ability to develop new business opportunities and improve the profitability and competitive
performance of the business
Entrepreneurial mindset with the ability to spot original Sales and branding opportunities
Strong strategic, analytical and organizational skills
Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results
Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution

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October 23, 2024
Telesales Associate Social Media Administrator

Our client is looking for enthusiastic Telesales Associates to help grow the sales of their corporate training solutions
Responsibilities

Generate qualified leads from cold calling and enter contact information in the database
Send corporate training event information to potential and existing clients
Spend most of time on the telephone to follow up with the potential client and articulate to them the benefits they will gain from attending the training
Use all communication, marketing and sales skills to meet the set targets
Provide all administrative support for the scheduled training events

Qualifications

At least 2 years of full time work experience selling over the telephone in either telesales, telemarketing or customer service environment
Relevant education with training in telesales, telemarking or customer service
To be a clear and concise communicator in English, both verbally and written, is essential.
Highly motivated attitude to achieving telesales targets with a proven track record
Natural ability to engage easily and build rapport quickly over the telephone
Proven ability to persuade, negotiate and inspire confidence in customers over the telephone
Ability to work under stress, handle rejections and remain positive
Work history of being dependable, reliable and going the extra mile to achieve targets

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October 23, 2024
Program Coordinator Project Assistant – Shujaaz

Job Description
Key Responsibilities

Provide administrative support to the ‘Head of Programming’, to ensure timely and efficient delivery of multi-million $ youth programmes across all of Shujaaz media platforms
Create detailed, effective work-plans for each contract and ensure they are updated consistently
Work closely with program teams to ensure activities take place as per the work-plans Prepare for donor visits by organizing logistics and creating materials / presentations
Regularly update the Program Teams and the Head of Departments on progress against activity plans
Regularly problem-solve and re-strategize around issues arising
Support the ‘Head of Programs’ on report writing, content gathering, data-base management
Represent WTS externally including in government meetings as required
Internal Communications
Ensure all relevant departments / staff are appraised on client/contract/grant matters and obligations
Extract relevant information from partner correspondence and communicate with relevant teams accordingly
Follow up on actions raised by partners at meetings with relevant staff
Ensure actions are taken by relevant teams for timely feedback to client
Maintain up to date databases for all project schedules, deliverables/milestones

Education:

Educated to Degree level (graduate degree preferable).
Experience You have strong organizing and administrative skills
You are confident using excel and other database tools
You must have good interpersonal skills and excellent at client-facing interactions
PMP/PRINCE II certification is an added advantage

Skills

Exceptionally organised
Pay great attention to detail
Meticulous Self-motivated & disciplined.

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October 23, 2024
Laboratory Manager

Job Description
Oasis Healthcare is currently looking for qualified and dedicated individuals to fill the following vacancy in their Kisii Branch.
Duties and Responsibilities include but are not limited to:

Provides medical laboratory diagnostic and therapeutic information, products, and services by establishing specimen preparation procedures; developing and implementing analytical procedures; evaluating laboratory information; consulting with pathologists; reporting results according to protocols mandated by the hospital and public health department.
Maintains medical laboratory equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair.
Maintains medical laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Maintains medical laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment.
Maintains quality results by participating in the hospital quality assurance program; consulting with pathologists; performing proficiency surveys; reviewing quality control and quality assurance programs; making adjustments in policy and procedures; generating reports; maintaining records.
Implements new programs, tests, methods, instrumentation, and procedures by investigating alternatives; preparing proposals; developing and performing parallel testing; monitoring progress. Maintains medical laboratory staff by recruiting, selecting, orienting, and training employees.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Job Requirements:

Degree in Medical laboratory from accredited school.
Registration with the Laboratory board.
Strong administration, communication and organisational skills Ability to organise people and tasks Reliable team member

October 23, 2024
Head of Agency Banking

Job Details
Retail & Business Banking
Job Purpose

Provide Strategic leadership in establishing and implementing the agency banking model in line with the Bank’s overall objectives of providing customers with alternate channels of service while achieving cost efficiency.
Overseeing processes in recruitment, training and supervision of all agents attached to the branch network.
Grow and manage the agent recruitment and distribution network across Kenya within the stipulated regulatory framework as provided for by the Central Bank of Kenya prudential guidelines.
Assume ownership of Agency Banking strategic initiatives that will be aligned to PBB strategy on multi-channel architecture.
Ensure commercial and operational readiness of Agency Banking by facilitating strategy formulation and execution.
Research new business initiatives for Agency Banking.
Be responsible for the channel’s profitability.
Effective leadership and people management to support daily operational activities.
Ensure that all people management, operational risk management, and customer service management processes are adhered to.
Serve as subject matter expert for channel optimization by coordinating inter-channel dependencies.
Development of relevant SLA to ensure high standards of service and world class customer experience.
Represent the Bank in industry forums relevant to Agency Banking.

Key Responsibilities/Accountabilities

Sales and Service: 55%
Recruitment of agents.
Managing stakeholder relationships.
Revenue growth through driving transaction volumes.
Build and manage relationships with key corporates/Agents.
Monitoring of agency activities /transactions and ensure that complaints / queries are resolved within SLA.
Lead channel migration to drive agent transactions by developing value add services to be conducted on POS, mobile phone/tablet.
Develop tailor made cash management solutions on the agency platforms to meet individual corporate entity needs.
Analyze market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.
Monitor availability and reliability of the systems for seamless agent transactions and escalate down time issues to support teams for prompt resolution.
Supervise the sales and support teams and ensures SLAs are met.
Promote brand visibility through marketing and communication.
Manage agent compensation structure while making sure that the same is optimal for the bank.
Ensure continuous improvement in overall agency banking for improved customer experience.
Identify priority entities for potential new business/partnerships.
Research; identify needs for new products for customers.
Compliance, Governance and Controls 20%
Update risk assessment reports on agency operations.
Ensure adherence to policies and procedures on provision of services through agents.
Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time.
Training of agents and bank staff
Ensuring that the agents comply with CBK prudential guidelines as well as contractual obligations with the bank.
Development of standard operating procedures for Agency Banking and ensuring adherence/compliance.
Ensure that the bank complies with all the requirements of Agency Banking in line with CBK requirements.
Business Management, People and self-development 25%
Day-to-day coaching and co-ordination of staff to ensure delivery of objectives
Build strong relationships with the Branch network to ensure team work and extraction of value from the agents linked or near their branches.
Share knowledge and experiences with network staff of all functions
Provide Cover For Other Team Members When Required To.
Agree annual performance objectives with the team leader and other team members.
Pursue continued improvement in personal development by participating in development programs and training.

Preferred Qualification And Experience

University degree in a relevant field.
3 year commercial qualification or a technical qualification; and Accreditations.

Experience

At least 10 years banking experience.
5 of which in retail banking in managing PORs spread across the country.
5 of which must have been in a senior management role.

Knowledge/Technical Skills/Expertise

Knowledge of the bank’s products, services and policies required to undertake the role:
The jobholder will be required to have a detailed knowledge of the core set of Retail Products and Services.
For products, a good knowledge will be required sufficient to:-
Recognize the changing needs of the customer.
Identify products/service that best satisfies customer need.
Introduce the products/services in the agency network.
Co-ordinate the introduction of the relevant products.
Deal with any issues arising as required.
A good knowledge of the products & services available in bank functions is also required to satisfy the individual financial needs of business owners/key individuals.
The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
Relationship Management
Presentation, influencing and negotiating
Communication & Marketing
Business Management

Additional details of exceptional aspects of the demands of the role:

Required to form relationships with customers, therefore minimum tenure will be 2 years.
The jobholder will need to be able to communicate in such a way as to ensure their ongoing credibility when dealing with business owners or directors of entities.
The jobholder’s portfolio will consist of a full range of Companies , including the more challenging customers, who will often be subject to competitive approaches from other banks and service providers.
The Business development activity will be similarly demanding.
Business/ Technical Knowledge
Financial Management
People Management
Personal Banking knowledge
Technical acumen
Intellect
Analytical skills
Strategic thinking
Qualitative abilities

October 23, 2024
Quality Analyst

Job Description
The Samasource Quality Analyst is responsible for analyzing the levels of quality of work in the different Samasource work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings.The Quality Analyst will assess agents transactions and advice on required measures to improve quality, compile and send reports to the Training & Quality Manager and to other relevant stakeholders. This role ensures that each work stream is consistently delivering high standard work.
Responsibilities

Assist the Training and Quality Manager in setting quality standards across the Samasource work streams
Develop a plan on method and frequency of assessing the quality standards across the work streams
Assess the quality of transactions against set best standards
Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
Evaluate the impact of Team leader coachings on defect reduction/ improvement and provide feedback.
Occasionally evaluate set standards and determine need for changes to ensure consistent improvement in standards of work
Provide recommendations on measures that should be taken to improve quality/defect reduction across the different business work streams.
Analyze client feedback to determine validity and needed interventions
Communicate quality assessment plans to the relevant stakeholders weekly.
Compile and send daily, weekly and monthly quality reports and send to the Training and Quality Manager and the relevant stakeholders.
Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.
Collaborate with Operations to ensure that best standards are revised and updated where need be.
Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.
Keep an up-to-date record of individual agents quality performance for use in performance reviews
Participate in team briefings to provide the QA objective and also sit in calibration sessions.

Qualifications Required
A degree or diploma in a business related field.
Skills Required

Great attention to detail and feedback skills.
Excellent communication skills in English (reading, writing and speaking).
Planning and organizing skills
Fast learner and able to break down complex information into simple concepts.
Reporting and analysis skills
Strong interpersonal skills.
Conflict prevention and resolution skills
Fully computer literate on MS programs essential

Experience Required

Two years of work experience in a contact center environment.
Minimum two years of experience in Quality Analysis in a busy contact center
Experience in both data and voice accounts advantageous

Applications close on 14th March 2018. Only shortlisted candidates will be contacted.

October 23, 2024