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  • Conservation Director

    Conservation Director

    Are you creative, dynamic and driven by a passion for biodiversity and vision for a world where people live in harmony with nature?
    Location: WWF Kenya’s Office in Nairobi.
    The Role: This role leads on the exciting challenge to achieve this, and encompasses both our investments in conservation and social development programmes, and in organisational development to further strengthen a WWF Kenya office that deliver them.
    Responsibilities

    delivering against annual and longer term objectives, achieving the agreed results;
    managing the performance and development of your team to deliver the agreed results;
    Prioritising, adapting and making recommendations as necessary in a fast-moving context.

    To be successful in this role, you will:

    feel motivated by the challenge and opportunity of managing people, and holding them accountable for delivery;
    have energy, drive and resilience, and the capacity to flourish responding to complexity and competing demands;
    be able to function as an organisational leader owning responsibility for organisation-wide goals, as well as focusing on the specific priorities of your own role;
    know how to influence and persuade others, operating in an international context;
    Understand the realities of delivering conservation and social development programmes, and of operating in the Kenyan context.

    Job Requirements
    This is the ideal job for you if you have

    an advanced degree (masters or higher) in Biology, Natural Resources, Environment, Social Science or related discipline
    At least 10 years of experience in conservation planning and programme design, M&E, audits and evaluations both at the conceptual and practical level
    7 years post-graduate professional direct experience in relation to environment, development, conservation or sustainability; and
    at least 5 years in a senior conservation leadership role

  • Student Counselor

    Student Counselor

    Job Details
    Reporting to the Head of Academic Affairs, the Student Guidance & Counseling Officer will be an advocate for students’ well-being, and a valuable resource for their educational advancement. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. He or she must always be available to students who need help with school work, social stress or other issues that might emerge during the school year.
    Responsibilities

    To develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoring;
    To impart the core principles of impartiality, ethical behavior and teamwork among colleagues and students;
    To conduct group or individual sessions with the students to identify problems and provide solutions;
    To pay attention to cultural or societal differences in dealing with the students;
    To work with the school administration to improve learning conditions;
    To work as a mediator between the student and the college authorities whenever conflict arises, and to try to resolve it;
    To communicate regularly to lecturers, parents/guardians and administrators on behavioral and academic problems encountered by students;
    To review and prepare regular updates on the progress of students;
    Any other duties that may be allocated to you by your supervisors from time to time.

    Requirements

    Be a qualified and experienced teacher with a Bachelor’s Degree in Education;
    Be qualified to teach at college level, preferably in any of the courses on offer at CTC;
    Have experience in a recognized college, preferably as a student counsellor;
    Have experience in lecturing, teaching, counselling, conducting training, coaching and motivational speaking;
    Have experience in individual, group and family counselling and psychotherapy;
    Be a certified counselor, preferably accredited by the Kenya Counselling and Psychological Association;
    Be able to provide guidance and counselling on the following: Careers, professional ethics, trauma and bereavement, drug abuse and chemical dependency, among others;
    Should have outstanding supervisory, problem analysis and listening skills;
    Should demonstrate the ability to grow, support and develop young talents;
    Should have knowledge of current academics and curriculum areas relevant to technical institutions;
    Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word;
    Ability to probe for, analyze and synthesize information, as well as express ideas clearly, both verbally and in writing;
    Ability to make quick yet sound decisions;
    Ability to work independently, problem-solve, and be persistent;
    Personal qualities of integrity, credibility, self-driven attitude towards work, and commitment to the mission of the institutions;

  • Branch Manager – Kisumu Branch Manager – (1800000M)

    Branch Manager – Kisumu Branch Manager – (1800000M)

    Job purpose
    Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
    Key Responsibilities

    Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
    Overall responsible for branch profitability;
    Meet the various revenue targets for all product lines as agreed with the businesses;
    Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
    Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
    Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
    Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
    Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
    Responsible for ensure proper credit control management in the branch; and
    General management and administration of the branch office.

    Key Performance Measures
    Strategic Perspective

    Total Revenue (per client)
    # Products (per client)
    Branch Profitability
    Customer Satisfaction Index
    Key Talent Retention
    Persistency levels

    Initiatives Perspective

    Success of Single Distribution within the region & branch

    Operational Perspective

    % of employees achieving targets
    % FA training plans executed
    % processes re-engineered to serve the customers
    % audit recommendations implemented
    % FAs trained on all product lines
    Revenue per FA
    % Retention of high performing FAs

    Working Relationships
    Internal Relationships:

    Responsible for staff working under this position
    Required to liaise and work closely with the other staff members in Commercial and other Business Units

    External Relationships:

    Britam customers
    Insurance sector players

    Qualifications

    Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
    5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
    Professional qualification in Insurance (ACII, FLMI or AIIK).

    Competencies

    Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
    Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones. 

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  • Field Copier Engineers

    Field Copier Engineers

    Job Description:
    Nairobi & Mombasa – Applicants must have strong computer background and must be experienced in copier/fax/printer maintenance.
    JOB DESCRIPTION
    This key role will entail installation, maintenance, support and remote diagnostics on MFP/Printers.
    The role involves the Installation & Maintenance of all Copier/Printer products, including:

    Servicing MFP’s/Printers (additional training provided)
    Attending breakdowns
    Installing & setting up photocopiers/Printers
    Networking photocopiers/Printers
    Liaise with other departments for deliveries/installation
    Deal with problems as quickly and efficiently as possible
    Provide a highly satisfactory service to customers

  • InStore Sales Person

    InStore Sales Person

    Job Details:
    Job Brief
    We are looking for an enthusiastic InStore Sales Person to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or visit our showroom.
    Responsibilities

    Cold call people using a given phone directory and self initiated research to sell products
    Answer incoming calls from prospective customers
    Provide information about product features, prices etc. and present their benefits to walk in clients
    Ask the right questions to fully understand customer requirements
    Persuade the customer to buy by demonstrating how merchandise or services meet their needs
    Record the customer’s personal information accurately in a CRM
    Deal with complaints or doubts to safeguard the company’s reputation
    Go the “extra mile” to meet sales quota and facilitate future sales
    Keep records of calls and sales and record useful information

    Requirements

    Proven experience as sales person or telemarketer or similar sales/customer service role
    Proven track record of successfully meeting sales quotas preferably over the phone
    Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    Excellent communication and presentation skills
    Proficient in English and Swahili
    Skilled in negotiation and dealing with complaints
    Persistent and results-oriented
    Patient and able to handle customer rejection
    Post High school certificate; BSc/BA is a plus
    Experience working with reporting systems; CRM & POS will be an added advantage

    Person Specification

    A successful InStore Sales Person must be friendly and persuasive.
    You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
    The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
    The overall goal is to promote business growth by expanding the company’s clientele.

  • Lady Sales Person-Nyeri

    Lady Sales Person-Nyeri

    Job Details:

    A lady sales person is required in a pharmacy in Nyeri.
    Must have completed secondary education.
    Sales experience is a plus.

  • Customer Service Representative Assistant Factory Manager

    Customer Service Representative Assistant Factory Manager

    Reporting To: Sales & Admin Manager
    Responsibilities

    Managing incoming calls and customer service inquiries
    Identifying and assessing customers’ needs to achieve satisfaction.
    Writing down customer orders and issue the orders to dispatch
    Ensuring that Payments for cash sales are done before receipts for any order are generated.
    Coordinate on delivery of customer’s order to ensure all the deliveries have been done on time.
    Give instructions in the evening to ensure that all trucks have been loaded in the evening for the morning deliveries.
    Build sustainable relationships and trust with customer accounts through open and interactive communication.
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/customer service team sales targets and call handling quotas
    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
    Follow communication procedures, guidelines and policies
    Recommends potential products to management by collecting customer information and analyzing customer needs. Prepares product reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
    Take the extra mile to engage customers.

    Skills and Competencies

    Diploma/ Degree in any business course
    1-2 years of Experience in a dynamic environment
    Must be mature, result Oriented, keen to details and be able to commit themselves fully to the duties assigned.
    Should posse’s excellent communication, organization and interpersonal skills.
    Must be 27 years and above.

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  • Engineer – Solutions Integration and Testing Quality Analyst

    Engineer – Solutions Integration and Testing Quality Analyst

    Department Description: Technology Enterprise Services
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Responsibilities

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

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  • Graphic & Web Designer Site Supervisor Junior Medical Rep Marketing Communication Accounts Assistant

    Graphic & Web Designer Site Supervisor Junior Medical Rep Marketing Communication Accounts Assistant

    Our Client is currently recruiting a Graphic and Web Designer.
     
    Job Description
     
    As a Graphic and Web designer, you are directly responsible for our digital and brand portfolio via;

    Responsibilities

    Web and Graphic Management:

    Design, update and management of the company’s web and commercial platforms. This includes; The  companys Website, product/solutions Landing Pages and commercial platforms , generate a weekly report on our platforms; SEO, Optimization rating, Total Reach, Total Engagement, Page visits and other site analytics as provided by Google.
    Design of all required company brand and marketing collateral for internal and external use. After the necessary approval is made by management, a high-res print ready artwork should be submitted to procurement for print /production.
    Design of all company and staff presentations, ensure all presentations adhere to our brand guidelines and uphold the company brand.
    Develop and manage a current Company Brand Book to be reviewed by management and updated every quarter.
    Provide website technical user end support as and when required by all  staff members

    Lead Generation

    Work hand in hand with the Content Developer to ensure that all web and digital commercial platforms are optimized and have the correct content to generate a minimum of
    Seventy-five (75) monetary leads a week thus three hundred (300) monetary leads a month.

    Requirements

    Diploma or Degree in graphic & web design.
    Candidate must have good knowledge of WordPress, Php , Html and Css
    Strong grasp of E-Commerce and digital communication applications
    Deep functional knowledge on web and graphic design applications like Photoshop, Adobe Illustrator, Joomla among others.
    Sufficient understanding in digital brand development and implementation.
    Must have hands on experience with Google platforms i.e. Analytics, Ad words, AdSense, SEOs and Web Optimization
    Experience in planning and delivering web based and graphic content
    Minimum of (2) years of relevant experience preferably as a web or graphic designer.

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  • Data & Database Assistant Digital Marketing Manager Truck Driver

    Data & Database Assistant Digital Marketing Manager Truck Driver

    Ref No 3218
    Duma Works is recruiting for a Data and database assistant for one of our clients in Nairobi. The hiring company is a non- profit firm that deals with farm produce to ensure food security in Africa. 
    Contract duration/type: 1 year with annual extensions expected
    Responsibilities
    Objective 1: Prepare manageable annual and seasonal reporting plans and target sheets for field staff and VBAs (Village Based Advisors)
    Key activities & responsibilities to achieve this objective:

    Understand master reporting work plan and individual project/program reporting work plans and milestones expected for each project/ program and data assistant work plans
    Understand relevant parts of data indicator sheets
    Work with Reporting & Evaluation Coordinator to translate master reporting work plan encompassing all program deadlines, and into individual work plans for each data assistant to ensure that data from field reaches office with adequate time so that it can be processed in time for program quarterly reports. This may involve staggering of reporting from different projects/ networks/ counties to manage workflow of the reporting/data team
    Translate data assistant work plans to individual target sheets for each RC, ARC, NC and VBA in each area for each year and each season
    Provide each field staff and the relevant Monitoring Officer with target sheets and ensure they understand what they are responsible for achieving on monthly/seasonal/quarterly/annual basis.

    Objective 2: Ensure monthly collection, input, compilation and storage of data and update field staff and Reporting and Evaluation Officer on progress against plans and targets
    Key activities & responsibilities to achieve this objective:

    Ensure field staff understand what the target sheets mean in terms of their activities and responsibilities (so that the data they report is compliant)
    Distribute correct reporting forms to field team and ensure they are completed correctly and submitted on time;
    Confirm and verify accuracy of data in the reports received from the field staff, and Contacts preparers of monthly reports documents to resolve questions, inconsistencies, or missing data
    Liaise with the admin/ logistics to get update of farm inputs sent to the field, so that the Coordinators in the field can provide up to date reports on dissemination, sales and input use
    Be aware of the critical importance of meeting program targets with clean and accurate data (falsifying records to meet targets is unacceptable under any circumstances and constitutes fraud)
    Keep a routine follow up (weekly/monthly/quarterly – depending on activity type) with field staff (typically NCs / ARCs / RCs) of program activities (as specified in work plans – e.g. vaccinations, veg/tree nurseries, field days, small pack dissemination, logbook completion);
    Summarize data accurately and generate good quality data summaries backed up with supporting evidence (that meet donor criteria) in advance of reporting deadlines for review/finalization
    Update each Field Coordinator (RC/ ARC/ NC) on progress against targets on a monthly and quarterly basis, including disaggregation by VBA;
    Provide weekly and monthly updates to Reporting & Evaluation Officer on progress of each network against targets along with early warning of challenges, delays or forecasted failures or over-achievements; ensuring that the data coming in is being updated in soft copy tracking systems (database(s)),
    Make monthly updates to records of presence/ absence of each VBA along with locations, GPS positions, ID numbers, signatures and related bio data. Summary of number of VBAs (and gaps in information) to be provided to Reporting & Evaluation Coordinator on a monthly basis;
    Store data (hard and soft copies) in clear organised manner that is findable and searchable on request. Each member of the Reporting Team should be able to find any and all data on request within a short time.

    Objective 3: Submit well-compiled data summaries and supporting evidence to Reporting and Evaluation Officer ahead of deadlines
    Key activities & responsibilities to achieve this objective:

    Generate statistical and data summaries and submit to Reporting & Evaluation (and other members ofthe team including Business Development, Program coordinators) as requested
    Respond to inquiries regarding entered data as requested and maintains accurate and up-to-date data.
    Update the Reporting & Evaluation Officer on reports received from Coordinators, so that they can be cross referenced with their target achievement.
    Liaises with the Communication team in ensuring that posters or learning materials needed in the field are printed and laminated and dispatched to the field on time.

    Internal Relationships

    Reporting and Evaluation Coordinator
    Communications Officer
    Program coordinators/officers
    Field staff
    Monitoring officers

    Reporting Responsibilities (which reports/documentation does this role produce)

    Data summaries
    Statistical reports
    Reports received and missing from field staff (summaries/dashboards)

    Qualifications

    Secondary school certificate, B or higher
    Computer training certificate (MS Office programs)
    Diploma or certificate not required but desirable.
    Quick and accurate typist
    Intermediate + MS Excel skills
    Good communication skills
    Excellent computer/information system skills, including resource management system
    Attention to detail and accuracy, organizational skills
    Good team player
    Able to work at a high pace without constant supervision
    Database experience
    Interest in well-being of farmers in Kenya/East Africa, including direct personal experience of farming.

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