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  • Intern – Insitutional Division Service Technician in Training

    Intern – Insitutional Division Service Technician in Training

    Job description
    Join Ecolab’s Institutional Division. This opportunity is within our industry leading Institutional division , which offers comprehensive chemical products and solutions to meet the needs of customer s across the foodservice and hospitality industries.
    What’s In It For You

    The opportunity to take on some of the world’s most meaningful challenges,
    Helping customers achieve clean water, safe food, abundant energy and healthy environments
    The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
    Access to best in class resources, tools, and technology
    Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment.

    What You Will Do

    Linen Wash formula use compliance by laundry staff.
    Supervise proper sorting and pre-spotting of all stained items before and after washing
    Check, on daily basis, wash formula steps parameters (Temperature, dosage titrations, wash steps sequence, time) to ensure consistence to program settings.
    Keep record of all washed linen in terms of;

    loads processes by wash formula and linen type
    Unremoved stains after wash process
    Torn linen during wash process

    Report any machine malfunctioning on time.
    Compute estimated and prorated utility (Water, Electricity) usage.
    Analyse and reconcile utility usage with reasons and recommendations to deviations from expectations.
    Quantify all project related operational costs savings achieved at customer site on monthly basis.
    Report immediately any signs/indicators of competitor activities
    Create and maintain relationships with the customer

    Position Details

    Candidate must reside in: Nairobi
    Work week and shift: Monday to Friday and occasionally over the weekend

    Minimum Qualifications

    Degree in Sciences
    Experience working in a technical service role

    Physical Demands

    Must have the ability to Lift/Push/Pull/Carry.
    Must be able to access and be comfortable with working in a variety of conditions to include confined spaces, freezing conditions and hot conditions;
    Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, talking and hearing.

    Preferred Qualifications

    Knowledge in Textile
    Degree in Science preferably chemical
    Exposure to MS Office including Excel and Word.
    Willingness and ability to work off hours
    Relevant experience in a similar field

    Kindly give names of three referees and include telephone and email contacts.
    Only shortlisted candidates will be contacted

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  • Product Development Executive.Ancillaries & KQ Holidays

    Product Development Executive.Ancillaries & KQ Holidays

    Job description
    About The Role
    The Product Development Executive will undertake the evaluation, development and implementation of new products and product enhancements for greater customer satisfaction.

    Deliver ad-hoc projects to launch new products and propositions to the market.
    Quantify and Identify opportunities as well as make recommendations of innovative ways to maximize availability and sales of KQ ancillary products.
    Understanding and responding to competitor behavior and understanding market trends in relation to KQ Ancillary products.
    Identify, manage, communicate and resolve day to day matters arising in relation to existing partnerships.
    Reporting and communicating all relevant data & KPIs for product performance
    Analyzing performance to aid in decision-making.
    Liaising with Product, Sales and Operations teams to ensure ongoing roadmap and development and improvement of KQ Ancillary products
    Work together with customer service teams (Contact center, CTOs and Check in agents) to deliver new projects as well as enhancing customer experience and increase efficiency in all customer touchpoints.

    Knowledge,Skill And Experience

    Business related Degree.
    Proficiency in MS office, Internet, Databases
    Fluent in written and spoken English
    Needs to demonstrate knowledge of airline procedures and distribution systems
    Creative and proven organizational skills
    Supervisory/Management skills
    Sound knowledge of the product development cycle.
    Experience in strategic thinking to challenge status quo and create solutions
    Specific experience in research methodology product development and brand innovation.
    Excellent communication and presentation skills.
    3 years in a Business Development role
    2 years in airline industry will be an added advantage

    Competencies

    Achievement, Drive & Initiative – Level 1
    Passion for Kenya Airways – Level 1
    Industry and Market Knowledge – Level 1
    Collaborating as a Team – Level 1

  • Data Entry Clerk

    Data Entry Clerk

    Job description
    Job Introduction
    G4S Kenya seeks to appoint Data Entry Clerks for the Finance division in order to meet expanding business and customer needs.
    Role Responsibility
    Key Responsibilities:-

    Modification of existing contact
    Gathering of required contact details from customer/internal staff
    Data validation
    Preparation of Reports
    Perform user acceptance test for the invoice portal module

    The Ideal Candidate

    The ideal candidate should hold a Diploma in Business / Science related field coupled with MS Office packages.
    At least 12 months data entry experience.
    Excellent Numerical analysis skills, speed and accuracy, teamwork and be keen to detail.
    Ability to work under pressure.

    We are committed to employing Africans for Africa, which would give preference to local Kenyan citizens.
    Salary: Attractive market related

  • Customer Support Analyst II

    Customer Support Analyst II

    Job description
    Purpose Of Position
    Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.
    Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.
    Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.
    KEY RESPONSIBILITIES:

    First point of contact and day-to-day technical support to end users.
    Responds to Level 2 support and works with vendors on Level 3 support.
    Generates activity and status reports.
    Provides the user access service.
    Researches trouble issues which affect multiple clients.
    Reviews checklists and scripts.
    Works with vendor technical support personnel on solutions for clients.
    Client Technology Support
    Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
    Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
    Updates configuration management tools.
    Develops and documents procedures for performing configuration changes, updates and upgrades.
    Provides on-going support of client technology.
    Technical Support
    Ensures that all technical resources are available for meetings that include video conferencing.
    Engages the hardware vendors on issues to remedy issues or escalates for support.
    Monitors and communicates system status.
    Diagnoses and resolves client workstation and mobile device hardware and software issues.
    Creates temporary solutions until permanent solutions can be implemented.
    Assists systems, programming and vendor professionals as needed to resolve problems.
    Coordinates the resolution of escalated application, hardware and software problems.
    Security
    Adheres to the integrity of controls, regulations and guidelines.
    Reviews operation processes to ensure consistent approval and compliance.
    Makes recommendations and changes as appropriate.
    Inventory Management
    Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
    Service Level Management
    Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
    Monitors service-level objectives to ensure that requirements are met or exceeded.
    Makes recommendations to approve performance and client satisfaction metrics.
    Follows up in a timely manner to ensure customer satisfaction.
    Service Improvements
    Tracks performance metrics.
    Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.
    Develops procedures and controls for service improvements.
    Recommends solutions to common problems and updates frequently asked questions documentation.
    Testing
    Participates in integration and user acceptance testing.
    Training
    Trains co-workers on new or existing functionality or services.
    Identifies customer training needs based on common problems.
    Documentation
    Creates, modifies and reviews documentation of issues resolutions.
    Develops and delivers documentation to ensure appropriate end-user support.
    Creates and submits documented resolution to Knowledge Base.
    Updates manuals/guides to incorporate new recommended products.
    Communications/Consulting
    Alerts team members about recurring problems.
    Communicates technical information to both technical and non-technical personnel.
    Business Continuity
    May provide input to the design of backup and recovery procedures.
    Research/Evaluations
    Designs standard image and designs alternate images, as needed.
    Evaluates and recommends new standard products for corporate standards list.
    Participates in working groups related to standards.
    Coaching/Mentoring
    Mentors less experienced staff in multiple areas of expertise.

    Knowledge, Skills And Abilities

    Bachelor’s degree in Computer science, information technology or equivalent experience.
    Technical certification in one or more industry disciplines or technology eg ITIL, CCNA, MCP.
    Typically has 3 to 5 years’ experience in the IT industry.
    Thorough knowledge and in-depth skills and experience of computer hardware and software installation, configuration and maintenance.
    Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/ diagnostic skills; Skills in Windows 7 client, IBM
    Lotus notes and LAN/WAN.
    Uses considerable judgement to determine solution and seeks guidance on complex problems.
    Effective in written and verbal communication skills in English.
    Strong ability to work as part of a team and coordinate with all staff.

    Preferred

    Ability to relate technical issues to largely non-technical audience.
    Good problem solving and analytical skills.
    Good customer service skills and experience.
    Able to work under tight deadlines and cope with pressure.
    A mature and committed Christian.

    Work Environment/Travel
    The Position may require ability and willingness to travel domestically and internationally on a need basis.

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  • Manufacturing Supervisor-Kenya Transport and Customs Manager

    Manufacturing Supervisor-Kenya Transport and Customs Manager

    Job description
    Schneider Electric Kenya seeks a highly qualified Manufacturing Supervisor to manage our low voltage switchboards assembly line.
    The individual will be Responsible for management of assembly teams to meet customer needs in terms of cost, quality and lead time and to drive continuous improvement. The ideal candidate will be well-versed in all health and safety regulations, staff management & evaluation and will also have aptitude in undertaking administrative tasks such as reporting, budgeting etc.
    Key Responsibilities

    Prepare and schedule Monthly & weekly production plans
    Ensure achievement of production schedules in accordance with the objectives of cost, quality and lead time, through daily supervision and job evaluation.
    Execute assembly tasks in line with the expected level of safety, quality, cost and time.
    Adjust production schedule by undertaking load versus resource balance while utilizing real time shop floor management systems in line with customer priorities and variations in customer demand.
    Enforce safety & health rules & 5S throughout the manufacturing area and ensure Occupational Safety & Health Administration standards and policies are complied with.
    Animate daily Short Interval Meetings & define daily action plan/targets with appropriate indicators and evaluation
    Prepare daily & monthly production reports.
    Organize the training needs of teams and manage the versatility in accordance with the target defined.
    Coordinating with other functions of the organization to ensure seamless flow of operations.
    Contribute to the industrial processes improvement and Participate at investment proposals definition to contribute to continuous improvement
    Responsible for standard management tasks that includes employees’ performance, discipline, badging, development, engagement, absence, e.t.c.
    Ensure good employment relationship within the team.
    Participate in the Projects Kick Off and projects review meetings.

    Key Requirements

    Ability to interpret technical drawings, layouts, Single line diagrams, specifications and schematics
    Effective interpersonal, analytical and communication skills
    Able to work in a fast-paced environment and multi-task effectively while delivering under pressure
    Excellent organizational and prioritization skills
    Be able to work within approved budget, develops and implement cost saving measures, and Conserve organizational resources.
    Self driven and proactive
    Ability to use KPIs (Key Performance Indicators) to monitor industrial performance
    Bachelor’s Degree in Engineering- Electrical, mechanical or Mechatronics.
    At least 5 years’ experience in manufacturing environment at least at supervisory level.

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  • Andela Kenya Fellowship

    Andela Kenya Fellowship

    Job description
    Do you dream of using technology to change the world?
    Join the Andela movement, to ensure that while the digital revolution may have begun in Silicon Valley, its future will be written in Lagos, Nairobi, Kampala and cities across Africa.
    THE ANDELA FELLOWSHIP
    The Andela Fellowship is a full-time employment opportunity that will enable you to own your learning as you hone the skills you need to become a global technology leader. We seek out exceptional people from a variety of backgrounds who are committed to unlocking their full potential and improving the world through technology.
    Through four years of intensive learning and real work experience on the world’s leading engineering teams, you’ll master the professional and technical skills needed to become a global technology leader.
    Watch the full video of a deep dive on Andela and you can read more about our values here.
    THE APPLICATION PROCESS
    Stage 1: Join our Community
    You’ll join 10,000+ aspiring tech leaders by expressing your interest and describing your motivations for leveraging Andela’s technical leadership resources. Complete a free application and personality/values assessment so we can learn how to further empower you as a tech leader.
    Stage 2: Advance your Expertise
    You will leverage our open-source learning resources for software development and team skills to complete a technical assessment that will evaluate your knowledge of the content you’ve learned. You can find the downloadable version of this course here.
    Stage 3: Meet us Face to Face
    Based on the quality of outputs you create you may be invited to a panel of interviews made up of staff members and developers at an Andela office.
    Stage 4: Simulated Sprint
    Successful applicants are invited to participate in a two-week, simulated development sprint led by senior Andela developers. The two weeks comprise of one week of home-based self-learning and one week of product development on-site at an Andela campus.
    You’ll be expected to learn independently as well as on a team to deliver a final project. We’re looking for work ethic, passion, and teamwork.
    Stage 5: Become an Andelan
    The highest performing participants are accepted into Andela’s four-year Technical Leadership Program
    For inquiries, please read the Application FAQs and Home Study FAQs. If you still have unanswered questions, please send an email to kenya.apply@andela.com.
    Recruitment Schedule for Andela Kenya Fellowship
    Home Study Test: The Home Study test is a requirement for making it through our selection process. Please study and complete the Home Study Curriculum before your test.
    Home Study test Deadline: April 13th, 2018
    Next Cohort Interview Dates: April 30th – May 4th, 2018
    Proposed Simulated Sprint (Boot Camp): June 4th – June 15th, 2018 (Subject to change)
    Andela Kenya Cohort 29 Fellowship: August 2nd, 2018 – August 2022

  • Train Crew Cargo Worker Passenger Steward Communication Worker

    Train Crew Cargo Worker Passenger Steward Communication Worker

    CRBC is the contractor of Mombasa Nairobi Standard Gauge Railway project
    As we are moving towards increasing the operations of MNSGR, interested and qualified applicants are encouraged to apply, details of the positions as follows
    Qualifications

    Diploma or above in Hotel management, tourism management, customer service, cabin crew or other related field,
    Age below 30 years old,
    Flexible,
    Good communicator,
    Experience and excellent customer service skills will be an added advantage

     

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  • Technical Sales Executive – Solar Water Heater Hospital Administrator

    Technical Sales Executive – Solar Water Heater Hospital Administrator

    Our client manufactures and distributes solar products. They seek to hire a Vibrant, confident and aggressive person with at least 3 years of experience selling solar water heater.
    Industry:  Renewable Energy
    Responsibilities

    Manage customer leads
    Lead generation for the company’s products in the market
    Organizing for meetings with potential customers for pitching and demonstration of the company’s products
    Preparation of proposals for potential customers to give solutions to their needs
    Negotiating proposed solutions with potential customers and closing sales
    Account management
    Responsible for professional representation of the company including being neat, pleasant and correctly presenting the company’s solutions to the market
    Responsible for the achievement of the product’s target set by the company
    Responsible for accurate proposal of solutions to meet customers’ needs including the prices quoted.
    Responsible for submitting to the management reports for customers met and the progress made in closing the deals
    Responsible for providing the management with market feedback in regards to the company’s product or the competing products
    Plan, prepare and present persuasive approaches and pitches to potential clients
    Identify and grow opportunities by achieving set sales targets
    Have the ability to structure an entire sales deal under minimum supervision
    Use an existing network of industry contacts to generate new business

    Qualifications

    Diploma in Sales and Marketing or related field
    At least have 3 years’ experience in selling Solar water heater
    Proactive and one who can work with less supervision
    Technical knowledge/training in Solar solution will be an added advantage
    Knowledge in preparation of winning sales presentations
    Good communication and networking skills
    Excellent planning and organizational skills
    Self – motivated, Confident and outgoing personality
    Ability to multi-task and get things done to completion
    A Team player with good interpersonal and communication skills
    Excellent networking and prospecting skills
    Maintain strong business relationships with clients

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