Jobs Kenya

Job type: Job Type Full Time , Hybrid

  • Senior Director – Solutions Delivery Sub-Saharan Africa (SSA)

    Senior Director – Solutions Delivery Sub-Saharan Africa (SSA)

    Job Description
    Strategic Leadership:

    Act as a thought leader, problem solver, and trusted advisor to the SSA Product Solutions Lead.
    Manage a team of director-level direct reports, overseeing specific markets and clients.
    Collaborate with internal cross-functional leads to drive strategic alignment and ensure the product roadmap supports all common initiatives and priorities.
    Execute and achieve OKRs set for the region.

    Client Relationships & VAS Acceleration:

    Develop, maintain, and cultivate close relationships with decision-makers and senior management of designated clients.
    Understand clients’ business strategies, priorities, needs, and processes, presenting them with product ideas that can enhance their results.
    Develop individual designated clients’ product plans, with corresponding tactics and actions to achieve defined goals.
    Manage the VAS sales pipeline for the markets to ensure sales and revenue targets are achieved.

    Product Delivery & Project Management:

    Ensure all solutions are delivered on time, within scope and within budget.
    Measure and report project performance using appropriate systems, tools and techniques.
    Perform risk management to minimize project risks and adjust project constraints based on financial analysis.

    Financial Accountability:

    Be accountable for the overall achievement of Revenue and Cost targets.
    Track project performance, specifically to analyze the successful completion of short and long-term goals.
    Meet budgetary objectives and make necessary adjustments.

    Team Development & Management:

    Manage, coach, and develop the team to deliver against OKRs and maximize potential.
    Utilize and continually develop leadership skills.
    This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

    Qualifications
    Basic Qualifications

    12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

    Preferred Qualifications

    15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
    Superior client management and communication skills
    Demonstrable people management skills, with a track record of people development and coaching
    Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.
    Understanding Fintechs and Mobile Money Providers
    Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
    Exceptional leadership and influencing skills and business acumen – thinks strategically to influence and drive tactical execution

    Apply via :

    jobs.smartrecruiters.com

  • Data Analyst Intern

    Data Analyst Intern

    Role Description

    We are looking for a passionate Data Analyst Intern to assist our team in leveraging data to drive business insights and decision-making. The ideal candidate will have a strong foundation in data analysis tools such as Power BI and SQL, coupled with a bachelor’s degree in an IT-related field. Knowledge in accounting and finance is considered an added advantage.

    Key Responsibilities:

    Assist in gathering, analyzing, and interpreting data from various sources to identify trends, patterns, and insights.
    Develop and maintain interactive dashboards and reports using Power BI to visualize data and communicate findings effectively.
    Write and optimize SQL queries to extract and manipulate data from relational databases.
    Collaborate with cross-functional teams to understand data requirements and deliver actionable insights.
    Support ongoing data projects and initiatives to improve data quality and integrity.
    Stay updated on industry trends and best practices in data analysis and visualization techniques.

    Qualifications

    Bachelor’s degree in Information Technology, Computer Science, Data Science, Statistics, or a related field.
    Strong analytical skills
    Experience in data analytics and statistical analysis. Knowledge in data analysis tools, particularly Power BI, with a strong understanding of data visualization principles is an added advantage.
    Strong communication skills
    Experience with data modeling
    Proficiency in SQL, Python or R, or other data analysis tools
    Experience with big data technologies such as Hadoop, Hive, and Spark is a plus

    Apply via :

    www.linkedin.com

  • Senior Mobile Engineer

    Senior Mobile Engineer

    Must have skills

    NoSQL
    SQL

    Qualifications

    Minimum 1 year of experience building mobile applications using React Native and Typescript..
    Experience with unit and functional testing.
    Experience with database design  NoSQL and SQL.

    Job role

    Job Purpose: We are looking for an enthusiastic Mobile Engineer, who is experienced in developing complex web experiences with the ability to adapt, learn quickly and has excellent problemsolving skills. You’ll build scalable, fast and secure software that serves the needs of our customers all over Africa.
    Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! 

    Key Responsibilities: 

    Develop and maintain complex mobile applications 
    Create test plans and write unit and functional tests.
    Build reusable code and libraries for future use.
    Optimize applications for maximum speed and scalability.
    Perform code reviews of other team members’ code, ensuring timely and constructive feedback to colleagues’ contributions.
    Ensure the technical feasibility of UI/UX designs.
    Ensure that all deliverables meet the highest standards of quality.
    Write and review technical documents covering the design and implementation of features.
    Perform other jobrelated duties as assigned by the direct line manager.

    Apply via :

    hris.peoplehum.com

  • Consultant (Graphic Design) Consultant (Digital Marketing) Consultant (Content Creator)

    Consultant (Graphic Design) Consultant (Digital Marketing) Consultant (Content Creator)

    Summary

    The consultant will take direction from our Associate Director of Marketing (based in Barcelona, Spain), and work closely with the Director of Partnerships & Services (based in Nairobi, Kenya). You will collaborate with the Marketing & Communications (MarCom) team for Worldreader’s website migration and rebrand project. You will also create new and improved XDs, image files, and templates such as letterheads, postcards, and one-pagers that align with Worldreader’s revamped brand.

    This is a hybrid contract position based in Nairobi, Kenya.

    Deliverables

    Process requests for digital and print collateral designs.
    Design XDs and website landing pages based on UX principles, and Q2 and Q3 2024 brand and conversion goals.
    Produce high-quality videos such as Youtube and GIFs, and sound assets including motion graphics for our website and social media channels.
    Create engaging content for various social media platforms that resonate with diverse target audiences throughout Kenya and the US.
    Execute project management tasks as assigned through Jira.
    Develop a series of Canva templates.

    Desired Skills & Qualifications

    Must reside in or near Nairobi, Kenya.
    Ability to consult on designs that support business goals.
    Fluent in English (additional languages are a plus).
    Accuracy and attention to detail.
    Proficient in Jira, Google Analytics, HubSpot, CMS systems or WordPress preferred.

    Education & Experience

    Bachelor’s degree in Graphic Design, Visual Communications, or similar.
    Minimum five (5) years of relevant experience with similar responsibilities.
    Advanced experience using design software including Adobe Creative Suite, Final Cut Pro, Cinema 4D, and Canva.

    Physical Requirements

    Prolonged periods of sitting at a desk and working on a computer.
    Hybrid work environment working from the Nairobi, Kenya office at least two days per week.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Live Operations Manager

    Live Operations Manager

    YOUR MISSION

    We are looking for a Manager to lead the Customer Service operations in Ukraine. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

    THE JOURNEY

    Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.
    Report to Regional Manager; and doted to General Manager
    Directly manage the local internal team (trainers, quality managers, supervisors…);
    Drive efficiency and quality in the hubs;
    Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, team happiness etc.);
    Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives;
    Review hub workforce planning ensuring it captures key local priorities;
    Ensure a proper training and quality processes in the hubs;
    Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
    Create a culture that ensures collaboration and goals achievement;
    Empower and Engage the Live Ops Heroes Team;
    Act as the Voice of the Customer across the organization;
    Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
    Develop objectives for the call center’s day-to-day activities;
    Continually develop improvements and embed successful change projects;
    Drive quality and consistency;
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

    What You Will Bring To The Ride

    Extensive experience of leading large operational customer service teams
    Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    Solid understanding of reporting and budgeting procedures
    Demonstrate ability to motivate and communicate with others at all levels
    Evidence of well-developed leadership skills
    Ability to coach and motivate teams
    Excellent organisational and leadership skills with a problem-solving ability.
    Able to adapt and succeed in a changing environment
    Fluency in English is a must
    An empathetic, inclusive and curious attitude

    Apply via :

    jobs.glovoapp.com

  • Core Banking Support Analyst

    Core Banking Support Analyst

    Job Summary

    To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

    Job Description

    Core Banking Support Analyst

    Job Summary / Purpose:

    The role provides function level one support to business functions by translating business needs into technical requirements. The role holder acts as the link between business users and technical support team (Centre and Vendors), works with the support teams to meet business needs.
    The role coordinates COE change management, extracts data as per business user requirements, provides support to know errors or problems where solutions and data is available to guide such as inactive GL, and balance mismatches, estimates project timelines and collaborates with development teams. Build knowledge base to build technical support continuity. 

    Key accountabilities/Deliverables/Outcomes

    Incident Management

    Responsibility is to ensure that proper resolution and stakeholder management for all Application queries.

    Key Activities

    Work closely with users and offshore teams to provide solutions.
    Participate in functional, performance, and integration changes and subsequent actions to alter or amend them.
    Support resolution of issues and consult with lead application analysts and third-party providers where needed.
    Act as a coordination point between callers and application experts.
    Translate user queries and requirements.

    Change Management

    Responsibility is to ensure that proper change processes for all Application changes released into the production environments as assigned to you.

    Key Activities

    Work closely with Project teams, business teams and Lead solution architects.
    Participate in functional, performance, and integration changes.
    Approval processes (pre-change and change specific approvals)
    Raising and following though Changes
    Review releases and assign appropriate change tasks.
    Compile and review the Deliverables.
    Coordinate back out measures.
    Coordinate post release.
    Compile results.
    Validate and communicate results of Changes.

    Business Liaison

    Single point of contact for one or more business units to represent IT services.

    Key Activities

    Identify service needs for the Business Units represented to IT.
    Escalate Business unit service issues to the Service Manager
    Communicate service status on service issues to the Business Unit
    Report on quality of services rendered to Business Unit(s)
    Translate Business Requirements to Tech Solutions
    Analyse, make decisions and initiate.
    Resolve problems or technological challenges that conform to defined architectural principles and solving day to day BAU.

    Service (Applications) Availability

    The prime responsibility is for maintaining the availability and reliability of core applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.

    Key Activities

    Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
    Take actions to achieve reductions in frequency and duration of incidents that impact application availability.
    Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed.
    Act on agreed appropriate actions with Line Management to maintain or improve application availability levels.
    Act as a coordination point for changes to applications when needed.
    Maintain an awareness of technology advancements and best practices that support application availability.
    Log and monitor and work towards resolving incidents in the Portal and ensure they are scoped for release.

    Risk Management

    Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls, and compliance requirements.
    Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

    People Management

    Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
    By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
    Create documents, presentations and other CoE related documents.

    Preferred Qualification

    Bachelor’s Degree in computer science or any IT related fields.
    ITIL v4 Certification
    Database Certification Oracle DBA, Microsoft SQL, PostgreSQL.

    Preferred Experience

    3 or more years of IT Business System support experience in a busy business environment.
    Proficiency in database management Microsoft SQL, Oracle DBA and/or PostgreSQL.
    Project management and user testing experience.

    Knowledge & Skills

    Translate Bus Requirements to Tech Solutions (Solid)
    Negotiation Skills (Solid)
    Strategic Thinking (Solid)
    ITIL – Governance Framework (Solid)
    Communication Skills (Written and Verbal) (Solid)
    Subject matter expertise (Solid)
    Understand the IT service delivery within a corporate environment (Advanced)
    Conceptual thinking skills (Solid)
    Ability to analyze, make decision and initiate act (Solid)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Independent Contractor, Data Cleaning Research Analyst – Kenya

    Independent Contractor, Data Cleaning Research Analyst – Kenya

    Specifically, your responsibilities will include:

    Clean up data to ensure it is accurate, standardized and usable for data products and benchmarks.
    Build smart filters to keep our data quality high from the get-go.
    Document our data processes in a way that’s easy for anyone to follow.
    Get hands-on with data, preparing it for analysis that informs important decisions.

    About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

    You have strong quantitative skills, and you are looking to use them for social good. You love data and are happy to get into the details of coding and cleaning. You are a self-starter–when you identify something that needs to be done, you figure out a way to make it happen.
    Other characteristics that will help you succeed in this role and be a great cultural fit: you have a bias towards action—you get your hands dirty—and you actively tackle problems in ways that lead to great outcomes. You successfully balance flexibility and rigor, and embrace taking strategic risks and growing from mistakes. Ultimately, you are eager to do the work to build something new and (we hope) important to the world.

    We also expect that most candidates will have had the following experiences / attributes. If your experience set differs, but you think you’re the right person for the job, say that in your application.

    Advanced proficiency in Excel, Python/SQL proficiency preferred
    Excellent analytical and problem solving skills, statistical skills preferred
    Experience with CAPI or CATI survey data analysis and management
    Strong attention to detail
    Robust communication and interpersonal skills
    Ability to work collaboratively with a team
    Bachelor’s degree in statistics, economics, or a related field strongly preferred
    Background in data analytics or data science strongly preferred

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Operations Representative – LPS

    Operations Representative – LPS

    Your job at Cigna

    For this Customer Service Representative (CSR) role, we are looking to expand the Life & Protection Solutions team.
    Your role will include specialised tasks: process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for the insurance policyholders, and manage reporting data to internal and external parties.
    CSRs are supported by the people manager, a technical expert and the fellow team members.

    Daily tasks include:

    Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimant’s HR department, etc., and ensure the claim is handled completely and correctly.
    Managing the working-incapacity overviews of insured organisations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.
    Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.
    Answering general questions about policy conditions per email and over the phone in multiple languages.

    Profile

    A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
    Fluent in English and one of the following: French / German / Dutch.
    Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
    Eager to learn and adaptable.
    Customer centric and responsible.
    Results-oriented and analytical.
    Able to work independently and together with others in a team.
    A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

    Apply via :

    cigna.wd5.myworkdayjobs.com

  • Senior Bus Development Leader, Indian Ocean Islands CyberSource East Africa Senior Manager

    Senior Bus Development Leader, Indian Ocean Islands CyberSource East Africa Senior Manager

    Job Description

    The Senior Business Development Leader, Indian Ocean Islands is responsible for managing a dynamic portfolio of assigned clients (Financial Institutions & Fintechs) with the objective of increasing Visa’s strategic value in the region, growing client and Visa revenue, and strengthening executive relationships through innovative growth opportunities. This person will set the strategic direction of business objectives while driving critical projects & implementations of new products and services across the named area of responsibility. Success will be measured against designated growth targets (e.g. revenues from core, commercial and money movement, and value added services lines of business) and development of new business opportunities. The ideal candidate will actively collaborate with myriad internal partners to monitor business results, anticipate challenges, and take proactive measures to accomplish the above stated objectives. Finally, this role reports into Visa’s East Africa Cluster Lead, and will be based in Nairobi, Kenya.
    This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

    Qualifications
    Principal Accountabilities:

    Strategic Planning

    Monitor & analyze industry trends (e.g. market, country, regional, global, competitors) and consumer/commercial behavior across banking, financial services, and technology sectors to predict business impact to Visa and develop comprehensive plans in assigned markets.
    Develop ambitious & holistic strategic plans for assigned Clients based on market information, Client objectives & capabilities, Visa priorities, and competitor activities while simultaneously supporting Visa’s East Africa strategy.
    Oversee the development of operational plans for each assigned Client, including: objectives, corresponding tactics and actions, and desired key results.
    Drive Visa’s Innovation agenda via thought leadership on emerging capabilities including mobile, Visa Direct, and paywave to name a few.
    Meticulously lead core Profit / Loss (P/L) activities in markets of responsibility with discipline, rigor, and little supervision (e.g. marketing plans, product launches).

    Business Development and Relationship Management

    Establish trust, cultivate deep relationships between Visa and assigned Clients (e.g. financial institutions, merchants, fintechs), and ensure a customer centric mentality so we may:
    Understand clients’ business priorities, processes, and strategies
    Anticipate end users’ needs as we design and build the future of payments
    Offer Visa solutions and strategies that drive impact for customers and growth for our clients
    Enthusiastically serve as a passionate consultant between Visa & assigned clients in the areas of (but not limited to): solutions, implementation, operations, marketing, finance, government engagement, compliance, and risk – ensuring responsiveness & high quality support.
    Achieve & exceed assigned revenue targets while driving acceleration and expansion of Visa’s business across client portfolios in the East Africa Region.
    Identify & lead new business development opportunities that drive mutual growth for clients and Visa.

    General

    Responsible for leading & monitoring Visa projects/operations across the assigned territories within East Africa and playing a key support role in other territories where assigned clients operate.
    Manage budgets & achieve profitability and earnings targets across assigned territories and portfolios.
    Effectively communicate across Hub (East Africa), Sub-Regional (Sub-Saharan Africa), and Regional (CEMEA) functional departments to ensure alignment of strategic objectives, business plans, escalations, and best practices.
    Have a natural bias for enabling team success, building comradery and a shared purpose of positively impacting client’s business performance.
    Actively contribute to the professional development of the larger East Africa team through mentorship & coaching.
    Lead & support ad hoc projects / strategic initiatives as directed by East Africa Cluster Lead.

    Qualifications

    Bachelor’s degree or equivalent qualification
    Extensive business experience in the payments and digital commerce industry, with an applied working understanding of how banking, payment networks, mobile networks, fintechs, and other constituents come together to deliver differentiated services to clients.
    Working knowledge of payment products, banking industry, and payments industry trends.
    Strong commercial acumen & experience managing P / L across multiple markets.
    Strong sales leadership experience in leading cross-functional teams and track record of excellence in execution and commitments with results in a fast-paced, deadline-driven, globally matrixed environment.
    Results driven individual with exceptional understanding of risk management, compliance, legal, marketing, and other core business functions that may influence Client needs & decisions.
    Fiercely collaborative and able to effectively partner with executives at Visa and from Visa’s clients to leverage the company’s products and services that in turn, enhances Visa’s client relationships.
    Superior ability to influence people and work across boundaries to execute highly complex programs with multiple interests involved (e.g. closing complex, competitive projects with clients and sales processes).
    Proficient in navigating cultural, political, governmental, and regulatory environments across multiple countries/markets.
    Exceptional ability to manage & grow varied internal, external, and cross functional relationships at all levels of Visa and Client organizations.
    Proven ability to creatively & collaboratively drive innovation and lead change in successful top tier companies.
    Entrepreneurial and comfortable with ambiguity – eager to seek a challenge and willing to chart new territories and disciplines.
    Excellent communication skill (e.g. written, verbal, presentation).
    Fluent in English and French with the ability to thrive in varying geographical markets.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • IDAS Associate Director -Agribusiness

    IDAS Associate Director -Agribusiness

    Position Summary IDAS in Africa focuses on a range of sectors including agribusiness; climate change, renewable energy and environment; health and human services; youth and entrepreneurship; trade and investment; social development and inclusion; and inclusive and innovative finance. We are currently looking for an Associate Director to support us in business development and delivery for some key client accounts in the field of Agribusiness.

    Key roles and responsibilities 

    Business development – A lead role in business development strategy design and implementation. Generating new business, building and cultivating strong business relationships, and exhibiting technical and operational leadership to deliver quality, client-centric solutions. 
    Client/project management – Lead/manage multiple projects or programs through the direction of a team of professionals and with the contribution of cross-divisional specialists. This includes support on negotiations, contractual arrangements and delivery of the engagement. 
    Develop a portfolio of clients by building and maintaining strategic relationships with senior stakeholders of existing or new clients. Maintain awareness of market trends, competitor activity and products/services. 
    Risk management – Ensure full compliance with KPMG’s quality, risk and management requirements. 
    Any other tasks that will be assigned to you. 

    Academic/Professional qualifications and Experience: 

    At least 10 years’ working experience in the international development sector or working with development finance institutions, preferably in Africa; 
    Proven experience of managing projects and teams in a development or professional services firm; 
    At least 10 years of experience/knowledge working with or in Agribusiness as a subject matter expert
    Demonstrated ability to generate business and deliver work in the Agribusiness sector; 
    Track record of success in writing proposals and winning engagements; 
    A relevant academic qualification: a Bachelor’s degree in Agribusiness or Agricultural Economics or other relevant degree. A post graduate qualification in Agriculture or Agricultural Economics would be beneficial. 
    Established relationships and networks with development partner and other players in the Agribusiness space such as bilateral or multilateral development institutions and foundations. 
    Well-developed presentation, proposal and report writing, communication and interpersonal skills. 

    Personal attributes: 

    Good communication (written and verbal), numeracy, presentation and analytical skills 
    IT proficiency, especially Microsoft Office 
    An eye for detail 
    Team player with leadership capability 
    Excellent coordination and planning skills We offer: 
    An exciting opportunity to work with a Big 4 firm on cutting edge development programmes across Africa; 
    Continuous learning and development; 
    Exposure to multi-disciplinary client service teams; 
    Unrivalled space to grow and be innovative; 
    Competitive remuneration package.

    Filling the link is mandatory for consideration alongside your application to dasrecruit@kpmg.co.ke quoting ‘IDAS Associate Director – Agribusiness’ Please note that only shortlisted candidates will be contacted on a rolling basis

    Apply via :

    dasrecruit@kpmg.co.ke

    forms.office.com