Job type: Job Type Full Time , Hybrid

ASP .NET C# Core Developer

Job Description

The Developer will be responsible for building data-driven and report-oriented C# ASP Dot Net Core applications, including anything from back-end services to their client-end counterparts, developing and integrating new functionalities into existing applications.
The developer will design and develop new functions, features and applications, and to coordinate with the rest of the team working on different layers and services of the infrastructure.
Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is essential.

Responsibilities

Translate application storyboards and use cases into functional applications
Design, build, and maintain efficient, reusable, and reliable code
Ensure the best possible performance, quality, and responsiveness of applications
Identify bottlenecks and bugs, and devise solutions to these problems
Help maintain code quality, organization, and automatization
Build reporting tools and avail such on our enterprise systems
Offer user support for existing applications
Automate and execute test cases under varying circumstances.

Skills & Requirements

Proficient in C# development for web applications (ASP.Net Core MVC,HTML, CSS, AJAX, JQUERY, JSON, Bootstrap, JavaScript, XML, Razor Pages, Blazor, gRPC, Fast Report and CSS)
Strong understanding of object-oriented programming, architectural styles and agile development
Skill for writing reusable C# libraries
Knowledge of asynchronous programming in C#
Knowledge and skills in Micro-Service Architecture
Knack for writing clean, readable and well documented C# code
Understanding of fundamental design principles behind scalable applications
Familiarity with Relational Database Management Systems.
Proficient understanding of code versioning tools such as Git, SVN, and Mercurial
Familiarity with continuous integration (CI) and continuous delivery (CD)
Possess strong problem-solving, as well as oral and written communication skills
Be an excellent problem solver, with good research skills
Knowledge in cloud infrastructure and platforms e.g GCP. Azure, AWS
At least two-years experience in Fullstack development using ASP.Net Core
Evidence of projects successfully completed using ASP.Net Core

Kindly send your CV to talent@workforceafrica.co indicating current , expected gross salary & notice period.

Apply via :

talent@workforceafrica.co

November 5, 2024
Senior Manager

JOB CONTEXT AND PURPOSE

The Senior Manager, Business Development will be an integral member of ASI Africa Team and lead concerted efforts to further expand and diversify ASI’s growing multi-donor portfolio across Africa.
Working under the Head of Africa, the Senior Manager will play a fundamental role in conceiving and executing ASI’s regional business growth and engagement strategies, strategic planning, positioning, partnerships and thought leadership, as well as contributing to the ongoing successful delivery and performance of ASI’s existing long-term programs and technical assignments.

KEY TASKS
Business Development Strategy, strategic direction, bid coordination, preparation and delivery

Support and/or lead regional business development discussions to ensure the Head of Africa, ASI BD Team and Executive Team’s visibility, awareness, decision-making, oversight and guidance on: (i) overall tender pipeline and opportunities; (ii) priority pursuits including strategic assessment of competitiveness and winnability of pursuits; and (iii) resourcing.
Lead / bid manage priority pursuits to develop high quality technical and commercial proposals, identify and recruit consultants and technical advisers, and coordinate with other bid leads / technical practices / geographic or donor leads to contribute to proposal development where it pertains to Africa geographic mandate or donor expertise.
Arrange timely bid check-in meetings, assess progress with bid preparation and help teams to identify and address bottlenecks in a timely manner. Quality assure the inputs provided by colleagues or associates to ensure highest technical rigor and compliances of submissions.
Where operationally required, support implementation of large donor funded programs and approaches, including providing technical know-how, project management, support to in-country teams, including performance management and quality assurance of deliverables.

Business development processes, monitoring and knowledge management

Ensure processes for both pre-submission and quality assurance are well defined and articulated to all.
Ensure post-submission lessons learning are regularly reviewed, updated and implemented, including review client debriefs and feedback to identify and share an issues impacting the development of quality tenders. Identify, recommend and implement adaptive actions and ways of working to strengthen quality of tenders.
Own and maintain the Africa BD Database and other digital knowledge repository, including the timely and comprehensive upload of all bid materials post-submission to aid future tenders. Maintain, refresh and refine ASI Africa’s BD templates, proformas, graphics and visuals to ensure accessible and impactful tenders
Maintain and develop further necessary compliance documentation to ensure ASI’s continued compliance with donor requirements.
Monitor, understand and cascade any evolution of donors strategies, action plans or quality standards, with a particular focus on FCDO, EU, USAID, European bilaterals, MDBs and Foundations.
Lead ASI’s outreach and engagement with current and prospective donors, advisors and potential partners in Africa, including developing and implementing targeted communications strategies, products and thought leadership. Build and maintain a robust network from which to source potential technical advisers, partners, and consortiums. This includes external networking with new and existing strategic partnerships, as well as maintaining a relevant Talent Pool/associate database.

KEY ACCOUNTABILITIES

Effectively manage and coordinate the Africa BD portfolio.
Produce consistently high-quality technical and commercial proposals.
Increase the conversion rate of proposals to wins.
Effectively collaborate between other technical, geographic and donor teams in the development of proposals.
Improve the capture and sharing of business development lessons.
Improve BD systems, processes, templates and knowledge repositories.

KEY RELATIONSHIPS
Internal:

Head of Africa
Country Leads
Head of BD and Business Growth Team
Technical, geographical and client team leaders, bid leads and bid team members
Corporate service teams including Finance, Legal & Compliance, People and Talent, IT and Cyber Security, etc.

External:

Donor staff
Partners
Associates

This position is open to candidates from all nationalities.
QUALIFICATIONS:

Essential: A post-graduate degree in a relevant field.

EXPERIENCE:

Significant international development experience in Africa, and one or more of the following sectors is essential: private sector development, climate change, sustainable infrastructure, stabilisation, economic governance and security sector reform;
Consulting experience within the international development, governmental, and multilateral organisations is essential. Prior relevant experience in key donors governments may be considered in lieu of direct consulting experience;
Outstanding business development capabilities, including preparation of pitch packs, ability to present ASI’s global and regional work effectively to prospective clients, ability to represent ASI in business development meetings, ability to explore new markets with appropriately tailored service offering;
Outstanding bid preparation and writing capabilities, including bid management experience, as well as comprehensive appreciation of key donor procurement cycles; Experience conceiving, developing and delivering business growth strategies is advantageous;
Nuanced understanding of international development strategies of one or more of ASI’s core Africa clients, namely FCDO, EU and USAID is essential. Knowledge of other bilateral and multilateral donors, private foundations and MDBs is an asset;
Strong oral and written communication skills in English. Proficiency in French is an asset; and
Ability to working autonomously and remotely or collaboratively and in-person as part of a high energy, regionally dispersed, and culturally diverse team.

COMPETENCIES:

Planning and delivering results;
Quality and accountability;
Continuous improvement;
Managing complexity;
Innovation and change management;
Communication and knowledge management;
Collaboration and teamwork;
Personal impact and effectiveness;
Proven ability to work under pressure.

KNOWLEDGE:

Knowledge of ASI’s technical service lines, geographies and clients;
Detailed understanding of the donors, suppliers, partners, and key actors active in the region;
Understanding of how to align our client’s priorities to our commercial aims;
In-depth understanding of our business model and how to develop our business effectively in the short and longer-term;
Understanding of the theory and current trends in their technical or geographic area.

SKILLS:

Complex proposal writing;
Ability to build effective, credible relationships and networks, both internal and external;
Excellent verbal communication and ability to present well;
Strong people management;
Advanced project management;
Budget management.

ATTITUDE

A passion for international development;
Positivity that enthuses and motivates others in the face of issues, challenges and frustrations;
Excellent networker and strong relationship builder;
Proactive, enthusiastic, flexible, self-starting, resourceful;
High level of emotional intelligence;
Open-minded, flexible approach to problem-solving;
Resilient to and patient in the face of changing circumstances and challenges
Achievement- and solution-oriented;
Determination to complete work to a very high standard;
Trustworthy, reliable, professional, conscientious, and accountable.

Apply via :

al1.recruitee.com

November 5, 2024
Making More Health (MMH) Intern

The Position

We are seeking an intern to support the coordination and execution of various tasks and events related to the Making More Health program at Boehringer Ingelheim. While prior engagement in similar initiatives would be advantageous, it is not a requirement. Basic social or medical science qualifications and a willingness to learn and adapt quickly in the BI working environment are essential.

Tasks and Responsibilities:

Coordination and Execution: Assist in coordinating and executing MMH tasks and events, ensuring smooth operations and timely completion
Stakeholder Engagement: Collaborate with stakeholders across the SSA region and/or IMETA/Germany to ensure effective communication and alignment of objectives.
Supporting Projects: Provide support to ongoing projects related to marketing, market access, and health initiatives.
Documentation and Reporting: Assist in documenting project activities, preparing reports, and maintaining accurate records.
Research and Analysis: Conduct research and analysis on relevant topics to support decision-making and strategy development.
Administrative Tasks: Perform administrative duties such as scheduling meetings, managing calendars, and organizing travel arrangements.

Requirements

Education: Basic social or life science qualifications are preferred
Proficiency in MS Office: Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Adaptability: Ability to quickly learn and adapt to new tasks, technologies, and working environments
Communication Skills: Strong verbal and written communication skills to effectively engage with stakeholders
Organizational Skills: Excellent organizational and time management skills to handle multiple tasks and meet deadlines
Analytical Thinking: Strong analytical and problem-solving skills to contribute to decision-making processes
Teamwork: Ability to work collaboratively in a team environment and build positive relationships with colleagues
Attention to Detail: Meticulous attention to detail to ensure accuracy in project execution and documentation

Apply via :

jobs.boehringer-ingelheim.com

November 5, 2024
Account Manager Copywriter Account Manager – Digital Marketing

Role Description
This is a full-time hybrid role for an Account Manager. They should be comfortable multitasking and managing a team to execute client projects successfully.
Duration: 1 year Contract (Renewable)

Client Relationship Management: Serve as the main point of contact for assigned clients, understanding their business objectives, and building strong, long-term relationships thus ensuring retention
Internal Team Management: Manage and collaborate with cross-functional teams including copywriters, media buyers, community managers, graphic designers, photographers and any other key personnel contracted by the company to ensure seamless project execution and delivery
Campaign Strategy and Planning: Work collaboratively with clients to develop digital marketing strategies aligned with business objectives.
Budget Management: Manage campaign budgets effectively, ensuring optimal allocation of resources to achieve client goals. This includes media, influencer, website budgets, etc.
Reporting and Analytics: Share performance reports, highlighting key metrics and insights including weekly and monthly reports, campaign reports, quarterly reports, etc.
Client Content: Thoroughly review content calendars created by the creative team to ensure accuracy and alignment with client requirements.
Prospect Pitches: Create proposals for submission to prospective clients as requested by the CEO.
Audit and Strategies: Lead and execute audits and strategies for both new and existing clients in collaboration with the copy and creative departments.
Upselling and Cross-Selling: Identify opportunities for upselling additional services or cross-selling complementary solutions.
Stay Informed About Industry Trends: Stay abreast of industry trends, digital marketing best practices, and emerging technologies.

Qualifications

2+ years in a similar role. Agency experience is a plus
Experience delivering client-focused solutions to customer needs
Strong written and verbal communication skills
Strong organizational skills
Project Management experience is a plus
Proficiency in Google Drive

go to method of application »

Apply via :

careers@socialmedsdigital.com

November 5, 2024
Associate Director, Resource Mobilization

Position Summary:

IAVI is seeking an Associate Director, Resource Mobilization who’s experienced in fundraising, proposal management, and eager to help us advance our mission of translating science into global health impact!
The Associate Director, Resource Mobilization will play a key role developing and implementing strategies to retain existing, while identifying new funding support for IAVI’s scientific research and development initiatives in Africa. The Associate Director will identify opportunities for financial support of IAVI programs, while managing existing donor relationships. Focused on public, philanthropic, CSR and private sector donors, the Associate Director will create content/materials, and lead proposal development for potential funders. The AD will plan strategic events and outreach activities, and be a brand ambassador for IAVI across domains and platforms. If you want to make an impact in a mission-driven organization, learn more and apply below!

Key Responsibilities

Lead the IAVI Africa resource mobilization strategy development and implementation to support research and development initiatives in the region.
Develop and implement a rigorous partner outreach and cultivation plan to ensure increased support for IAVI’s expanded work and secure strategic and sustainable funding to meet program needs.
Partner with Operational Excellence team and Global Affairs to ensure a robust proposal process is in place to support IAVI Africa including tools, systems, policies, and workplans to support the execution of IAVI Africa Resource Mobilization Strategy.
Support the identification and analysis of opportunities (including funding opportunities, potential partners, while managing partner due diligence) and ensure these activities are tracked, advanced and communicated to AMT and other internal teams for decision-making purposes.
Participate in the global resource mobilization team to exchange fundraising priorities, monitor progress, share best-practices and contribute to resource mobilization process improvement.
Project manage proposals that are led and/or supported by IAVI Africa to ensure high-quality and strategically aligned applications are submitted on time with a high rate of success.
Develop and leverage existing proposal assets including an opportunity calendar, a repository for IAVI Africa submissions, a donor profiles database and a proposal progress tracking tool.
Create key content including drafting pitch materials, writing concept notes and detailed proposals, responding to open applications and calls for proposals and other content to facilitate and support new/existing funding relationships.
Participate in external networking events, workshops and meetings to present the IAVI story and case for support to potential funders across the CSR and Philanthropy sectors.
Support cultivation of relationships with funders, partner organizations and other relevant stakeholders and manage strategic relationships with key funders.
Garner competitive business intelligence, and create inroads and new relationships with potential funders.

Education and Experience:

Master’s degree in business, international development, political science, Public Health or relevant field is required.
Minimum of 8 years’ experience in an international or similar non-profit organization with a focus on resource mobilization for global health and R&D and innovative funding mechanisms (e.g., CSR, social impact investment) required.
Experience working with public and private or philanthropic funders, especially those engaged in Africa global health and R&D.

Qualifications and Skills:

Proven track record of successful resource mobilization and establishing long term relationships with public and private entities.
Excellent interpersonal skills with ability to work collaboratively with others from a range of disciplines and cultures.
Demonstrated ability to design, implement and monitor fundraising strategies.
A strong team player with experience in guiding project teams.
Fluency in English, both written and spoken, is required; proficiency in another language is desirable.
Excellent verbal and written communication skills are required.
Understanding of research and fundraising for non-profit organizations.
Previous work in a multicultural environment is required.
Willingness to travel at least 20-25% of the time to IAVI regional offices and hubs.
Passion for the IAVI Mission.

Apply via :

recruiting.ultipro.com

November 5, 2024
Senior Reginal Clinical Advisor Senior Regional Project Advisor Regional Monitoring Evaluation and Research Advisor

Overview

Reporting to the Project Director, the RISE and Maternal, Newborn and Child Health, the Senior Reginal Clinical Advisor will provide technical and programmatic leadership, coordination, monitor project implementation and track performance for all RISE projects and Maternal, Newborn and Child Health projects. He/She will oversee the implementation of two projects: RISE AD Hoc and AMPLI-PPHI project activities including the periodic planning, budgeting, technical oversight and program review in accordance with donor and Jhpiego policies.

Responsibilities

Provide regional technical support to Nigeria and Zambia to ensure successful clinical adherence, drawing on lessons learned from Smiles for Mother’s Project and AMPLI-PPHI
Mentor Kenya AMPLI-PPHI staff appropriately to support continued excellence in project implementation
Strategic Coordination and implementation of RISE & MI projects including periodic planning, budgeting, technical oversight and program review in accordance with donor and Jhpiego policies
Coordinate project management and discussions with the donor and ensure compliance to all donor requirements including timely submission of reports, plans, budgets, and other requested responses
Coordinate with RISE & MI field and HQ teams and other home office staff in project implementation as necessary
To ensuring maximum integration of all RISE activities and adherence to work plan, targets and budgets and maintain good relationship with donor and relevant government counter-parts
Ensure good integration of RISE and MI activities with MOH partners and USAID projects
Assist with development of protocols, work plans, proposals, budgets, liaising with Ministry staff and donors regarding implementation, monitoring and evaluation of programs. Including liaising with KCM and other partners to ensure C19RM TA activities are implemented per scope
Ensure successful mentorship and service delivery of RISE TA to the Ministry Of Health (MOH) by supporting leadership, direction and coordination and ultimate decision-making
Ensure the smooth data collection, analysis and dissemination of information to the MOH to inform strategy change in MOH capacity building
Represent the project in country TWGs and National Oxygen or related COVID-19 Committee Meetings
Coordinate COVID-19 activities in Jhpiego and offer updates on new information to staff and management

NOTE: All staff members of Jhpiego, regardless of the level of their responsibilities are expected to:

model the mission and values stated above
participate in the business development process
contribute to the knowledge sharing and transfer process
make responsible decisions that result in time and cost containment and clear accountability
participate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as needed
multitask, be able to manage competing priorities and be able to prioritize in order to meet program and/or organizational objectives

Required Qualifications

MNH Clinical Advisor, with proven experience
Medical Doctor or a health-related degree with post graduate training
At least 10 years working experience in successful implementation of health programs
Strong programming, management and technical skills
Experience in pandemic/epidemic management or specifically COVID-19 interventions response and coordination
Experience working with MOH personnel and good knowledge of health systems and programs
Experience working with USAID funded projects
A demonstrated track record of providing mentorship and supervision for strengthening healthcare services; training in quality improvement approaches
Excellent analytical, communication and report writing skills
Computer literacy, particularly in the use of MS word, Excel and PowerPoint

Knowledge: (functional or technical: i.e. federal legislation, finance, program planning, public healthcare standards, proposal writing, human resources practices, etc.)

Basic understanding of COVID-19, MCH, HIV/AIDS, RH/FP and Health related issues, with a global focus is necessary
Excellent organizational skills including the ability to multitask
Be of high integrity and able to maintain confidentiality
Computer skills including demonstrated hands on-experience with MS Word, MS Power Point, and MS Excel
Proficiency in both written and spoken English and Kiswahili

Abilities/Skills: (action, i.e. negotiate, manage, exercise independent judgment, network, train, etc.)

A broad variety of programmatic, administrative, financial, and computer skills (including Word Access, Excel, PowerPoint, Outlook, and Access), which may need to be acquired through very quick learning
Experience in team working and multi-cultural staff
Excellent organizational skills
Be self-motivated, proactive and have a positive attitude to work requiring minimum supervision
Attention to detail and accuracy in data management, analysis, and reporting
Strong presentation and communications skills, oral and written
Ability to communicate effectively, instilling trust and confidence
Experience in managing teams and supervising multi-cultural staff
Be willing to take on extra responsibilities in order to achieve the goals/objectives set by the organization

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Senior Software Engineer Software Engineer

Responsibilities

We are looking for a senior software engineer with experiences working with all service aspects of high throughput and multi-tenant services, ability to design components carefully, properly handle errors, write clean and well-factored code with good tests and good maintainability.  

Responsibilities include:

Leads by example and mentors others to produce extensible and maintainable code used across products.
Leads efforts to optimize, debug, refactor, and reuse code to improve performance and maintainability, effectiveness, and return on investment (ROI).
Leads efforts for creation and conducting of experimentation to determine the effectiveness of changes, monitors developments for prototyping and testing products, interprets results, and decides on next steps or ship decision from results.
Identifies and applies best practices and shares information with other engineers to reliably build code that is based on well-established methods while also applying best practices for new code development.
Partners with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a set of scenarios and leverages a variety of feedback channels to incorporate insights into future designs or solution fixes.
Creates proposals for architecture and design documents and leads testing of hypotheses and proposed solutions.

Qualifications
Required/Minimum Qualifications

Bachelor’s Degree in Computer Science, or related technical discipline AND 7+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, Typescript, or Python.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Product Lead (Portfolio Company)

We are looking for a dynamic Product Lead to join our team and help us shape the future of the pharmaceutical industry. As the Product Lead, you will play a pivotal role in driving the development and success of our products. You will lead cross-functional teams, define the product roadmap, and work closely with stakeholders to deliver exceptional products that delight our customers and drive business growth.

Responsibilities

Product Strategy: Develop and communicate a clear product vision and strategy in alignment with the company’s overall goals
Roadmap Management: Create and maintain a roadmap that outlines the product’s direction and prioritizes features and enhancements
Cross-functional leadership: Lead cross-functional teams, including engineering, design and marketing, to ensure effective and efficient product development
User-Centric Approach: Advocate for the end user by gathering feedback, conducting user research, and incorporating insights into product improvements
Market Research: Stay up-to-date with industry trends and competitive analysis to identify opportunities and threats
Product Development: Oversee the entire product development lifecycle, from ideation and concept development to launch and post-launch monitoring
Budget Management: Manage the product budget, making data-driven decisions to optimize resource allocation
Stakeholder Communication: Maintain open and transparent communication with internal and external stakeholders, informing them about product progress and changes
KPIs and Metrics: Define and track key performance indicators (KPIs) to measure product success and iterate on strategies accordingly

Requirements

Strong data analytics skills and comfortable using data analytics or visualization tools
A proven product leader with over 5 years of experience successfully leading cross-functional team to deliver digital products that users love
Familiar with product management process and philosophies (agile, scrum, etc.) with the ability to deliver innovative solutions to solve complex problems
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Comfortable with the ambiguity that comes from working in a fast-paced

Apply via :

jobs.lever.co

November 5, 2024
Consultant (Content Creator)

Summary

The consultant will take direction from our Director of Partnerships & Services, and collaborate with Worldreader’s East Africa team. You will be responsible for creating engaging content for internal and promotional use.

Deliverables

Create and visually enhance content for traditional and digital media channels.
Design and edit multimedia content such as videos, GIFs, animations, and blog posts to support digital marketing initiatives.
Collaborate with the marketing team to execute successful campaigns.
Conduct research and use SEO guidelines to optimize content.
Monitor digital engagement metrics, research marketing trends, and develop relevant campaigns.
Prepare well-structured layouts for publishing.

Desired Skills & Qualifications

Must reside in or near Nairobi, Kenya.
Creative portfolio of published work.
Passion for helping the world read.
Excellent organizational skills.
Clear, culturally sensitive communication skills.
Fluent in English and Swahili (preferred).
Proficient in Google Workspace (Docs, Slides, Sheets, Gmail, etc.)
Ability to work remotely in a fast-paced environment.

Education & Experience

Bachelor’s degree or higher in Communications, Marketing, Advertising, or English.
Minimum two years of proven work experience in similar role.
Advanced experience with creating high-quality marketing content and management systems.

Apply via :

worldreader.bamboohr.com

November 5, 2024
Live Operations Manager Quality Coordinator – Kenya

YOUR MISSION

We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

THE JOURNEY

Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.
Report to Regional Manager; and doted to General Manager
Directly manage the local internal team (trainers, quality managers, supervisors…);
Drive efficiency and quality in the hubs;
Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, team happiness etc.);
Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives;
Review hub workforce planning ensuring it captures key local priorities;
Ensure a proper training and quality processes in the hubs;
Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
Create a culture that ensures collaboration and goals achievement;
Empower and Engage the Live Ops Heroes Team;
Act as the Voice of the Customer across the organization;
Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
Develop objectives for the call center’s day-to-day activities;
Continually develop improvements and embed successful change projects;
Drive quality and consistency;
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

What You Will Bring To The Ride

Extensive experience of leading large operational customer service teams
Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
Solid understanding of reporting and budgeting procedures
Demonstrate ability to motivate and communicate with others at all levels
Evidence of well-developed leadership skills
Ability to coach and motivate teams
Excellent organisational and leadership skills with a problem-solving ability.
Able to adapt and succeed in a changing environment
Fluency in English is a must
An empathetic, inclusive and curious attitude

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024