Job type: Job Type Full Time , Hybrid

  • Senior Grants Coordinator

    Senior Grants Coordinator

    Scope of work

    The IRC Kenya Sn Grants Coordinator will report to and work with the Deputy Director for Grants and Accountability (DDGA) for the Kenya country programme to maintain quality grants coordination. Reporting to the DDGA, this position will work closely with all departments and staff including senior program coordinators, partnerships, MEAL, technical coordinators, finance, and operations on compliance, donor relations, business development and reporting. The Sn Grants Coordinator sitting in Nairobi will supervise a team of Grants Manager and Officers located in different locations.
    The IRC Kenya Sn Grants Coordinator will additionally liaise with the East Africa Regional office in Nairobi, as well as IRC Headquarters colleagues in NY, Germany and the UK.

    Major Responsibilities
    Program Design & Proposal Development

    Support the DDGA to cultivate donor relationships in Kenya and the Region.
    Track upcoming opportunities by priority sectors in the country programme
    Support the development and management of the BD strategy for Kenya.
    Support the DDGA and technical leads in comprehensive business development and develop funding proposals, appropriate to the context and aligned with the country-level Strategic Action Plan.
    Lead proposal development initiatives, providing overall coordination function between HQ IRC’s global technical advisors, partners, finance, operations, HR, and program focal points to ensure smooth and timely proposal development processes.
    Serve as team lead for all proposals, working with and /or overseeing other key roles (e.g. regional support team, consultants) when needed and as resources are available to support them.
    Ensure proposals are tracked with standard IRC tracking tools (e.g. OTIS, Internal tracker)
    In collaboration with MEAL Coordinator, utilize needs assessments contextual analysis results to inform project design
    Monitor major donor trends (policies, strategic directions, etc.) and funding opportunities through regular research and monitoring of information on relevant websites and/or other sources.
    Support program growth aligned with strategic priorities through liaising and collaborating with respective technical units in program design, researching context, gaps, needs assessments, and viable new funding opportunities.
    Ensure the identification, appraisal, and mapping of partners is carried out in a constructively and consistently, and that strategic partners are appropriately engaged in pre-positioning and proposals development processes.
    Interpreting donor solicitations and donor-specific rules and regulations to ensure a responsive and compliant proposal design
    Support proposal budget develop and ensure responsiveness and that it matches the technical narrative.
    Consolidate written inputs into a cohesive proposal narrative; write non-technical sections such as the management and past performance sections.
    Edit full technical proposal and budget narrative for coherence, length, uniformity, and responsiveness to the solicitation.
    Ensure timely submission of quality proposals

    Grants Management and Compliance

    Review and negotiate donor contracts and agreements
    Review any request for extension and amendments in coordination with the DDGA and maintain a tracker for IRC and partners payments and expenditure per each grant
    Manage and provide overall oversight of the grants portfolio and regularly update the grants tracker for dissemination internally and to Awards Management Unit
    Ensure open, timely and accurate information flow within the Grants Unit and between the Unit and relevant departments
    Ensure the submission of timely and high-quality reports (including narrative, financial and MEAL) to donors, including the development and update of regular funding and reporting trackers and schedules for dissemination to relevant staff
    Maintain strong oversight of the portfolio and pipeline, including grant opening and closing dates to ensure timely submission of all related deliverables
    Provide technical guidance on IRC and donor regulations to ensure compliance within operations, program implementation and reporting
    Raise compliance issues proactively with program staff and the DDGA, DDP, DDF and DDO for timely action and keep senior management informed of any projected inabilities to meet contractual obligations, reports submission and of spend rates/signification budget variances.
    Manage and/or support all agreements reviews, revisions, amendments, and budget realignments, including relevant approvals
    Leads the Grants Unit to coordinate closely with finance teams and review project spending plans and financial health to ensure effective spending amendments, and closeout activities
    In coordination with DDGA, conduct project lessons learned meeting during project closeout phase

    Human Resources Management, capacity building and development

    Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
    Make sure the Grants team work as one even if sitting in different locations and covering different field locations
    Hold high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
    Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
    In coordination with HR colleagues, promote and monitor staff care, well-being and self-care. Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
    Look for opportunities to support staff in their career growth, where appropriate. Offer leadership support for successful adherence by staff to IRC’s country and Global HR Operating Policies and Procedures.
    Develop a detailed capacity building plan for the grants department with regular trainings (minimum quarterly). As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment.
    Identify top performing national staff and prioritize these staff for capacity building and mentoring investment.
    Build the capacity of key program staff in grants management including reporting, compliance, proposal development, compliance etc. through regular trainings.
    Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
    Work with HR staff to identify and implement recruitment and retention strategies.

    Partnerships
    IRC Kenya Has Committed In Its SAP To Spend 8% Of Funding Through Local Partners By FY2024. The Grants Unit Facilitates This Process By

    Contributing to achievement of goals related to the SAP partnerships ambition including identification and onboarding of Strategic Partners
    Embody and model IRC values related to partnerships (partner as equals, partner first) and facilitate this approach in implementation of IRC programmes
    Support development and maintenance of strategic partnerships.
    Support negotiation of partner sub award agreements in coordination with the Partnerships Coordinator, Award Management Unit and Compliance Unit

    Representation and Advocacy

    In coordination with the DDP/DDGA, actively develop and maintain effective working relationships with stakeholders including local communities, donors, government actors, UN agencies, international and local NGOs, and other relevant actors. Liaise with county and national governments, donors, NGOs, and other operational partners in Kenya via attendance at meetings, consultations and other forums.
    In coordination with the DDP/ Senior Coordinator for Program delivery, assist in organizing donor visits by supporting staff in the smooth design and running of field visits.

    Country Program Management

    Actively participate in and contribute to strategy discussions, including SAP revision processes
    Stay updated on new IRC priorities, policies, or process updates and ensure Grants & Partnerships and MEAL units are informed of any changes

    Requirements
    Key Working Relationships
    Position Reports to: DDGA
    Position directly supervises: Grants Manager
    Indirect reports: two grants officers, grants and reporting fellow
    Job Requirements
    Education

    Advanced degree – international studies/development or similar OR Bachelor’s Degree with significant grants management experience and superior writing skills.

    Work Experience

    At least 7 years of demonstrated field-based experience with humanitarian grants management, possibly including experience working with sub-grantee partners to build their capacity to access and account for resources. 5 years of this experience should be working in relief and development contexts.

    Demonstrated Technical Skills

    Excellent writing skills and experience in writing proposals/concept notes.
    Strong understanding and knowledge of USAID, PRM, FCDO, UNHCR, UNICEF, SIDA, SV, EU, ECHO and private donor rules and regulations.
    Proven competency with program design, M&E, proposal writing (including logical frameworks) and building budgets.
    Excellent management and coordination skills.
    Solid ability to provide team-building, coaching, and development for staff as well as encourage cross-functional collaboration and cooperation.
    Ability to work independently while being a strong team player.
    Excellent relationship-building, interpersonal skills and the ability to effectively represent IRC at forums and with donors.
    Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint and Outlook.

    Demonstrated Managerial/Leadership Competencies

    High attention to detail and excellent time management skills
    Excellent leadership and management skills including coaching, mentoring and managing teams
    Politically astute, with well-developed diplomatic and negotiating skills.
    Superior oral and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
    Extensive representation and fundraising success, including prior experience with European, US and other international and private donors.
    Established capacity to deal with ambiguity in stressful situations.
    Strong commitment to IRC’s vision, mission and core values.
    Proven ability to design and lead training engagements with staff and partners to enhance skills and adapt to changing program demands

    Languages

    Professional fluency in spoken and written English.
    Familiarity with Kiswahili is an advantage.

    Computer/Other Tech Requirements

    Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint.
    Familiarity with file sharing systems such as SharePoint desirable.

    Ability to Travel

    Up to 30% to field offices, occasional travel to HQ and other regions for workshops, conferences or other meetings.

    Apply via :

    careers.rescue.org

  • Tech Project Manager (Agile) 

Scrum Master

    Tech Project Manager (Agile) Scrum Master

    Job Purpose:

    Our customers and employees are extremely excited about the products and features we build. In this role, you’ll play a pivotal role in keeping our customer & employee promise alive by partnering cross-functionally to scope multiple projects and work with the tech team to ensure optimized execution and delivery on the product roadmap.

    Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!
    Responsibilities

    Partner with product, engineering, marketing, sales, etc and other teams to develop plans to implement strategic goals, prioritize projects and features in conjunction with product management’s roadmap, and drive implementation and integration for multiple projects.
    Establish success criteria aligned with stakeholders and business objectives and execute release planning for timely delivery.
    Oversee requirements management processes including requirements elicitation, analysis, validation, and ongoing scope management.
    Establish and maintain a delivery and release structure and share transparent progress updates for regular leadership meetings.
    Proactively identify and address blockers, escalate issues, and mitigate project risks.
    Monitor project status, identify issues/risks, succinctly communicate challenges, and proactively collaborate to ensure timely resolution.
    Set up execution frameworks and coordinate with cross-functional working groups to deliver on projects with multiple connected workstreams.

    Qualifications

    Minimum 3 years experience as a Project Manager managing large-scale projects.
    Experience running a consumer application development project through the entire Development Cycle.
    Knowledge of project management processes including Agile, Kanban, and Waterfall etc.
    Strong verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams.
    Comfortable with ambiguity, quick to adapt, and capable of handling unexpected challenges.
    Outstanding relationship management, negotiation and influencing skills.
    Demonstrated a high level of analytical and problem-solving skills.
    Bachelor’s degree in project management or STEM course.

    Must have skills

    Project Management
    Stakeholder Management
    Agile Methodology

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  • Graduate Sales Development Representative 

Cloud Consultant – Alliances

    Graduate Sales Development Representative Cloud Consultant – Alliances

    What your day will look like

    Handle inbound customer inquiries across email, phone and chat
    Execute outbound sales & marketing campaigns
    Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
    Collaborate across multiple teams and senior stakeholders to drive results
    Work directly with marketing on campaigns
    Research information about prospective customers
    Generate a multi-million pound pipeline
    Identify prospects and market trends
    Help define the processes and policies for the team
    Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
    Accurately create, update, maintain and nurture leads on global opportunities

    What we are looking for in you

    Excellent academic results at school and university
    Passion for business and technology
    Commitment to continuous learning and improvement – curious, flexible, scientific
    Creative problem solving and cross team collaboration
    Verbal and written communication skills
    Result driven with an over-achiever spirit
    Persistence & perseverance

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  • Business Development Manager Africa 

Customer Service Representative

    Business Development Manager Africa Customer Service Representative

    What would a typical day look like?
    As a Business Development Manager, You Own Your Region, Develop Your Strategy And Execute This. You Can Imagine, Two Days Hardly Ever Look The Same. A Typical Day Might Include The Following

    Building relations within your markets to develop concrete business opportunities and create new sales leads
    Set everything aside to close a deal.
    Prepare presentations & proposals
    Building a healthy pipeline and execute on it in order to close your deals
    Attend and participate during broker events
    Review and adapt your regional strategy to maximize results
    Finish a quote before the deadline while following internal processes.

    What skills do you need?

    Do you have 5 years of experience in sales and you have strong commercial, networking and negotiation skills? Great start! That’s essential for the role.
    Do you also have an international and/or healthcare background?
    Finally if you are a driven by closing business and get excited by exceeding your sales, you might just be the perfect fit.

    You will love this job if you…

    Love sales and get motivated by working with targets
    Are well-organised in following up on your sales leads
    Nurture relations and enjoy developing them
    Are triggered by the opportunity to map and adapt our sales strategy
    Feel in your natural habitat at networking events and in presentation rooms
    Have a strong sense of accountability and like to be empowered
    Like to work independently, but also value the input of others
    Can cope with the stress of deadlines and taking decisions in unexpected situations
    Are agile and enjoy adapting to an ever changing environment

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  • Experienced Logbook Loans Sales Agents (Commissions only)

    Experienced Logbook Loans Sales Agents (Commissions only)

    Role Description

    This is a full-time hybrid role for an Experienced Logbook Loans Sales Agent at Avanzar Solutions. The Sales Agent will be responsible for day-to-day sales activities, including prospecting and converting leads, providing exceptional customer service, and promoting and selling logbook loans. The remuneration is based on a 4% commission structure.

    Qualifications

    MUST have experience selling logbook loans
    Strong customer service mindset
    Demonstrated sales experience
    Knowledge of insurance products and regulations
    Experience in training and coaching sales teams
    Relevant skills and qualifications that would be beneficial for the role include an understanding of micro-credit lending principles, familiarity with Kenyan financial regulations, and fluency in local languages.

    Apply via :

    www.linkedin.com

  • Live Operations Manager 

Quality Coordinator – Kenya

    Live Operations Manager Quality Coordinator – Kenya

    YOUR MISSION

    We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo.

    THE JOURNEY

    Be responsible for the effective operation of Customer Service hubs providing service to Kenia, Uganda, Ghana, Nigeria.
    Report to Regional Manager; and doted to General Manager
    Directly manage the local internal team (trainers, quality managers, supervisors…);
    Drive efficiency and quality in the hubs;
    Collect, analyze and report contact-center KPIs (costs, service level, customer service metrics, team happiness etc.);
    Evaluate performance with key metrics (accuracy, waiting time, average waiting time, etc.) and identify and implement improvement initiatives;
    Review hub workforce planning ensuring it captures key local priorities;
    Ensure a proper training and quality processes in the hubs;
    Be the main point of contact of Business and Operations Local Managers with regards customer service in your country;
    Create a culture that ensures collaboration and goals achievement;
    Empower and Engage the Live Ops Heroes Team;
    Act as the Voice of the Customer across the organization;
    Drive cost efficiency with effective budget planning & manage the relationship with the hub providers;
    Develop objectives for the call center’s day-to-day activities;
    Continually develop improvements and embed successful change projects;
    Drive quality and consistency;
    Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

    What You Will Bring To The Ride

    Extensive experience of leading large operational customer service teams
    Strong strategic and customer focus with a clear understanding of performance evaluation and customer service metrics.
    Strong analytical skills with track record of of exceeding targets, KPI’s SLA’s in fast paced environments
    Solid understanding of reporting and budgeting procedures
    Demonstrate ability to motivate and communicate with others at all levels
    Evidence of well-developed leadership skills
    Ability to coach and motivate teams
    Excellent organisational and leadership skills with a problem-solving ability.
    Able to adapt and succeed in a changing environment
    Fluency in English is a must
    An empathetic, inclusive and curious attitude

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  • Senior Institutional Development Advisor

    Senior Institutional Development Advisor

    THE OPPORTUNITY

    The Senior Institutional Development Advisor provides direct support and technical advice to the Head of Institutional Funding in the development and implementation of the organisational Institutional donor funding strategy to directly contribute to market funding targets. They will identify and analyse ODA (and other institutional donor) funding trends and opportunities globally which can potentially lead to funding for The Foundation. They will also help identify, build and manage relevant partnerships with other implementing organisations (INGOs, managing contractors, research institutes, private sector), for which eye health could be integrated into and will play a key role in positioning the organisation as a key supplier and partner to both these donors and implementing organisations. They will also play the important role of supporting the development of high-quality bids and proposals to donors in the region on behalf of The Foundation.
    They will act as direct general support and provide technical advice to enable the implementation of the UK and Europe, US and Asia market strategies.

    ABOUT YOU

    You will have excellent interpersonal skills with the ability to manage a wide variety of diverse relationships utilising a collaborative and consultative approach to communication. You will also have outstanding written and verbal communication skills, with the ability to produce clear and articulate written content and verbally communicate complex information to senior colleagues quickly and effectively. Furthermore, you will have the ability to pro-actively engage with and influence a range of internal stakeholders including senior leaders of other teams and you will be well organised, flexible and proficient multitasker with high-level organisational and time management skills. Additionally, you will have attention to detail as the basis for written work and in liaising with internal and external stakeholders. Finally, you will have the ability to work independently with limited supervision, and as part of a small team. And you will have strong business acumen to identify new income opportunities.

    KEY RESPONSIBILITIES

    Coordinating the systematic identification and mapping of funding trends, innovations and opportunities and ODA/institutional donors and potential partners and providing technical advice and analysis on where the entry points and opportunities are for The Foundation.
    Providing technical advice to relevant teams across The Foundation, in the development of program designs for bids and funding pitches for ODA and other institutional donors and other supportive documentation as required
    Supporting the management of a pipeline of both reactive (known open call for proposal opportunities) and proactive/unsolicited opportunities in close consultation with donor relationship managers, grant development and program development teams
    Coordinating the design, writing, and budging of donor proposals
    Advising on, and documenting approaches and strategies for engagement with ODA/institutional donors or implementing partners and
    Developing capability statements or other products to engage ODA/institutional donors and partners.

    WHAT YOU’LL NEED TO SUCCEED

    Demonstrated experience in identifying and securing funding opportunities from ODA/institutional donors for international development projects (preferably in public health)
    Demonstrated stakeholder and partnership engagement experience both internal and external.
    Experience synthesising technical information to write effective donor proposals, capability statements or other relevant products.
    Demonstrated initiative and resourcefulness to identify and solve issues proactively.
    Excellent Microsoft office skills (focus on Outlook, Word, Excel, and PowerPoint).
    Fundraising experience in a fast paced, growth-oriented organisation
    Experience working in an INGO, managing contractor or ODA/institutional donor and particularly in public health sector projects.
    Demonstrated understanding of a business operations environment
    Demonstrated understanding of a sales environment
    Experience working with a database or CRM, and website CMS.
    Exposure working in a global context.

    Apply via :

    career10.successfactors.com

  • Brand Manager 

Integrated Marketing and GTM Manager

    Brand Manager Integrated Marketing and GTM Manager

    Responsibilities
    Brand Manager is a position responsible for implementation of all marketing and branding activities within Kenya and Uganda. This position is based in Nairobi, Kenya reporting to the Integrated Marketing & GTM Manager.

    Maintain Yara’s correct brand identity and representation internally and externally.
    Coordinate agency support and retain a close relationship while remaining the point of contact for and management of suppliers.
    Plan and oversee in-house as well as external events logistics; organise resources, attend events, supervise set-up, and be the brand point of contact during events.
    Track marketing campaigns to evaluate results and provide recommendations for future marketing activities.
    Champion social media campaigns in line with overall Yara strategy.
    Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. Ensure consistency in all outbound communications and brand messaging.

    Profile

    University degree in Marketing or related field.
    A post graduate degree or diploma is an added advantage.
    Minimum 3 years of work experience within a Marketing function (preferably end-to-end)
    Computer literacy (advanced Microsoft office applications)
    Fluent in English language.

    Additional Information

    High local cultural awareness / adaptability / flexibility.
    Confident and dynamic personality.
    Strong creative outlook.

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  • MEAL Officer

    MEAL Officer

    Job Purpose

    The primary responsibility of the role is to support in the coordination and implementation of MEAL activities for the GAC funded Time to Care project and also support development partners in the Country thematic areas. The role is key in offering support to project teams to track project performance indicators and providing technical MEAL support to partners aimed at building capacities and improving the project delivery. This will be achieved through adopting result-based management frameworks/tools for monitoring and generating evidence required for learning and to improve programming.

    Key Responsibilities
    Programme Management, Implementation and Resourcing – 30%

    Support programme and partner staff in designing and implementing MEAL
    Provide timely feedback to implementation teams from the MEAL system findings to enhance effectiveness of program/project implementation and steps needed to achieve desired outcomes.
    Support in the development of grievance monitoring, assessments and tools for
    Ensure there is documentation of the feedback/complaints from the accountability
    Support in the maintenance of a complaints database and the management complaints referral system.

    Partnership management, capacity building and support – 50%

    Support in the assessment of partner MEAL capacity and design of appropriate processes to ensure skills are developed.
    Provide mentoring and coaching to relevant partners’ staff on MEAL processes and
    Monitor status and progress of Project implementation based on performance indicators and the MEAL Plan.
    Support programme and partner staff in strengthening accountability and learning

    Research and knowledge generation – 20%

    Develop clear and user-friendly data collection and reporting formats in collaboration with project teams at different levels.
    Conduct field monitoring visits and draft reports indicating recommendations to project managers and MEAL Advisor on the project quality and desired improvement plans.
    Compile monthly write-ups and reports tracking the progress of remote monitoring system; complaints and beneficiary feedback system and highlighting areas for improvement in the remote monitoring system.
    Work with the Programmes and Communications team in the documentation of impact through Case studies, Human Interest stories and Success stories to ensure evidence-based decision making by teams.

    Skills and Competencies
    Essential

    Bachelor’s degree in International Development, Project management, Development studies, Statistics or closely related fields, with specialized training in monitoring and evaluation, or a combined professional qualification and sound experience.
    A minimum of 4 years of direct, “hands-on” working experience in building and operating monitoring and evaluation of projects/programs.
    Experience in designing result-based monitoring frameworks for development programming.
    Development programme experience with international NGOs or other international organizations.
    Excellent interpersonal skills, verbal and written communications
    Strong Team working
    Flexibility in tasks undertaken and exposure of working in ASAL
    Ability to work under pressure and
    Good report writing skills, strong writing and communication skills and analytical abilities, particularly in the areas of learning, and capacity development/transfer.
    Excellent working knowledge of Knowledge of Access databases an advantage.
    Able to take initiative and exercise sound judg
    Ability to manage multiple tasks in an effective, pro-active and timely

    Desirable

    Familiarity with project cycle management, monitoring and
    Organised and able to manage own time under guidance and direction from line-
    Commitment to Oxfam’s overall aims and beliefs, including strong commitment to gender, diversity issues, equal opportunities and capacity building.
    Strong interpersonal and self-awareness
    Ability and willingness to undertake extensive travel in the
    Well-developed conceptual, critical, analytical thinking and planning
    Ability to take Initiative, drive to achieve results, ability to develop effective
    Understanding and experience of gender equity issues and their relevance to development work.
    Ability to work effectively with others, adaptive and flexible.

    Person specification
    Most importantly, every individual at Oxfam needs to be able to:

    Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here ).
    Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct).
    Be committed to our feminist principles , and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity.”
    Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible

    Apply via :

    jobs.oxfam.org.uk