Job type: Job Type Contract

  • Customer Service & Contact Centre Department 


            

            
            Legal Affairs Department 


            

            
            Strategy, Compliance and Statistics Department 


            

            
            HR & Administration Department (Hospitality & Catering Section) – 2 Posts 


            

            
            Finance Department – 10 Posts 


            

            
            Marketing and Communications Department 


            

            
            Innovations and Solutions Development – 2 Posts

    Customer Service & Contact Centre Department Legal Affairs Department Strategy, Compliance and Statistics Department HR & Administration Department (Hospitality & Catering Section) – 2 Posts Finance Department – 10 Posts Marketing and Communications Department Innovations and Solutions Development – 2 Posts

    Duties & Responsibilities

    Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints.
    Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.
    Anticipating potential needs or problems of customers.
    Following through on commitments made to customers.
    Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.
    Maintaining confidentiality of information.
    Achieving first contact resolution (FCR);
    Handling customer complaints or issues satisfactorily.
    Recording details of comments, inquiries, complaints, and actions taken.
    Prioritize received issues in order to identify and escalate situations requiring urgent attention first.
    Providing accurate information about organizations, services and related agencies.
    Create and maintain a positive, supportive, customer-oriented environment for all clients.
    Recording details of comments, inquiries, complaints, and actions taken.
    Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Academic/Professional Requirements

    Should be a Kenyan Citizen aged between 20 and 35 years.
    Should be available full time for the duration of the program (3months);
    Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.
    Be Computer Literate and have strong communication skills.
    Willingness to work in shifts, weekends/holidays and long hours.
    Customer focused.
    Ability to multitask with high stress tolerance level.
    Problem analysis and problem-solving skills.
    Planning and organizing skills.
    Team oriented.
     

    go to method of application »

    Interested and eligible candidates should submit their applications through the link below: https://forms.office.com/r/kVZZaGV9zLPlease Note:KenTrade is an Equal Opportunity Employer and values diversity therefore women
    and persons with disability (PWD) are strongly encouraged to apply.
     

    Apply via :

    forms.office.com

  • Assistant Project Officer (Temporary)

    Assistant Project Officer (Temporary)

    Responsibilities

    Within assigned authority, the incumbent will be responsible for the following specific duties: Support the development, implementation and evaluation of the programme with specific focus on strengthening gender equality and women empowerment in law enforcement to better counter transnational organized crime, sexual and gender-based violence (SGBV), terrorism and violent extremism.
    Provide support in review of relevant documents and reports, including collecting, analyzing and presenting statistical data and other information gathered from diverse sources.
    Provide substantive support for policy coordination and evaluation functions, including the analysis of emerging issues and trends.
    Provide assistance to the preparation of various written outputs, e.g. draft background papers, analytical notes, sections of reports and studies, inputs to publications, etc.
    Provide administrative and substantive support to consultative and other meetings, conferences, etc., to include assist with proposing agenda topics, identifying and proposed participants, preparation of background documents and presentations, handling logistics, etc.
    Support the undertaking of outreach activities; participates in the development of training workshops, seminars, etc.; participates in and assists in making presentations on assigned topics/activities.
    Participate in field missions, including provision of substantive and administrative support, data collection, etc.
    Provide support to activities related to budget funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and preparation of related documents/reports (pledging, work programme, programme budget, etc.).
    Contribute to the collection and analysis of data and identification of trends or patterns and provide draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting.
    Document requirements and background information used for data analysis.

    Education

    Advanced university degree (master’s degree or equivalent) in education, training, law, criminology, finance, social sciences, sciences or other related field is required.
    A first-level university degree in similar fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

    Work Experience

    No experience needed with an advanced university degree.
    A minimum of two years of progressively responsible professional experience in law enforcement is required.
    Experience in regional law enforcement capacity building and technical assistance programme development and coordination is required.
    Working experience in strengthening gender equality and women empowerment in law enforcement in developing countries is required.
    Working experience in developing countries is desirable. Working experience in coordinating with law enforcement regional cooperation mechanisms and entities is desirable
    Experience in data analytics or related area is desirable.

    Apply via :

    careers.un.org

  • Consultancy: Call for Refugee Led Organizations to Partner with the DREEM Project 


            

            
            Consultancy: Business Development Service (BDS) Provider for the DREEM Innovation Fund 


            

            
            Consultant, Complementary Pathways

    Consultancy: Call for Refugee Led Organizations to Partner with the DREEM Project Consultancy: Business Development Service (BDS) Provider for the DREEM Innovation Fund Consultant, Complementary Pathways

    Main Tasks and Responsibilities of RLOs

    Share information and updates about the Mastercard Foundation Scholars Program to refugee and host communities, especially targeting marginalised groups like young women, single mothers, and people with disabilities. This will include coordinated announcements, events, and workshops.
    Collaborate with other RLOs and partners to co-create and operate a lasting RLO-led outreach model that promotes and shares information about higher education opportunities, and ensures long-term access to education.
    Recruit and train peer educators to provide higher education and scholarship application support, prepare candidates for interviews, and offer personalised support to students interested in pursuing opportunities offered through the Mastercard Foundation Scholars Program.  
    Collect, consolidate, and represent  the experiences and knowledge of different settlements to help shape the outreach model and its strategy.
    Expand and maintain a network of RLOs across Kenya to encourage collaboration, knowledge sharing, and resource exchange.
    Participate in mentorship and technical support sessions provided by the DREEM project to strengthen organisational capacity (such as sessions on digital skills, financial management, monitoring & evaluation (M&E), and train-the-trainer (TOT) programs etc).
    Contribute to reviewing the monitoring and evaluation plan and help refine project activities based on feedback and progress reports.

    Selected RLOs will receive comprehensive support, including:

    Capacity Strengthening and Mentorship: Selected RLOs will have access to training and receive mentorship to enhance their capabilities in improving access to higher education for RDP and host communities. This support will cover areas such as monitoring and evaluation, program and fund development, financial management, accounting, and general NGO management skills. These will assist RLOs to access opportunities and resources, forge strategic partnerships, and collaborate on advocacy and outreach.
    Networking and Resource Exchange: RLOs will benefit from opportunities to grow their internal and external networks. This includes participating in peer-to-peer knowledge exchange, matching opportunities with organisational needs, and accessing technical assistance from diverse experts. 
    Monitoring, Evaluation, Learning, and Reporting: WUSC will work with RLOs to develop and implement data collection tools for tracking Key Performance Indicators (KPIs) on a monthly and quarterly basis. Mentorship will be provided to assist RLOs in conducting periodic activity monitoring and assessing project progress and results.
    Financial Support: Selected RLOs will receive funding to support their participation in the project and cover associated costs.

    Selection Criteria of the Refugee Led Organizations:

    Each RLO that makes up the RLO pair/team is expected to:
    Be a refugee-led, legally registered entity actively operating in  Kakuma, Dadaab, or Nairobi for the last three years; 
    Can dedicate between 2-3 days per week to the project for the duration of the 8 month implementing period
    Have a demonstrated understanding of or demonstrated interest in improving access to higher education opportunities and disseminating information about educational opportunities to refugee and host communities; 
    Present a clear and detailed profile of the organisation’s operations, human resources, and thematic areas of operation;
    Demonstrate commitment to learning and flexibility in programming and operations to commit to change genuinely. WUSC seeks partners that are willing to accommodate change, adapt practices and approaches, engage in ongoing dialogue and evolution in the partnership based on context, time limits, and review/renewal processes, and are willing to have discussions around any deeply entrenched structural inequalities, racism, and power imbalances, if and when they may arise;
    Demonstrate evidence that they have managed and implemented donor-funded projects for at least three years of USD 3,000 and above;
    Show commitment to and understanding of how to take a do no harm approach to promote safety, security, and inclusivity;
    Have sound anti-discrimination principles and codes of conduct, or a commitment to developing/adopting them.
    Have a proven ability and commitment to collaborate with multiple stakeholders and peer organisations.
    Have experience in effectively sharing information in a clear, transparent, and comprehensive manner, including marketing and outreach efforts.
    Possess strong and trusting networks and relationships within the community and relevant sectors.
    Have experience in designing or implementing programs that address the needs of girls, women, or other marginalised populations.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Call Centre Nursing Executive (Contract) 


            

            
            Business Development Executives (Contract)

    Call Centre Nursing Executive (Contract) Business Development Executives (Contract)

    PURPOSE:

    To provide general customer service in respect to medical business customers.

    PRIMARY RESPONSIBILITIES:

    Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
    Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    Issuance of both in and outpatient approvals for admissible requests for insured members.
    Communication to stakeholders on management of cases and financial liability through reports.
    Provide input for the customer service reports.
    Share daily/weekly and monthly reports as may be required from time to time.
    Participate in cost management initiatives/strategies that have been put in place by the business.
    Handle customer service issues and queries in a timely manner.
    Escalate Customer queries to the relevant job role if necessary.
    Maintain professional ambience within the office premises.
    Promote the organization’s customer service charter.

    Academic and Professional Requirements

    Education

    Diploma in Clinical Medicine/Nursing (KRCHN)    E
    Computer literate in MS Office and other office applications    E
    Customer Experience training will be an added advantage.

    Experience Required:

    3 years Relevant experience in busy health environment 
    1 year Experience in a medical call centre management unit 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Finance Intern – 4 Posts

    Finance Intern – 4 Posts

    Qualifications and skills    

    Degree in Business Administration,Commerce or Economics and or
    CPA Intermediate level (CPA 2)
    Must have knowledge in use of MS Office packages.

    Apply via :

    recruit.kijabehospital.org

  • Flutter Engineer Intern 


            

            
            Human Resource Assistant

    Flutter Engineer Intern Human Resource Assistant

    JOB BRIEF

    We’re seeking Flutter engineering interns who are fast learners and problem solvers! These internships may lead to full-time roles. You’ll gain experience in building a product while learning to write clean code. Basic knowledge of Dart, UI/UX design, and solving problems with arrays and strings is needed.

    DUTIES AND RESPONSIBILITIES

    Implementing UI/UX designs
    Implementing new features and improving existing flutter apps
    Work with team in and solving bugs and problems in flutter apps
    Writing tests
    Documentation of code and structures

    SKILLS/REQUIREMENTS

    A bachelor’s degree in computer science or equivalent from a recognized institution or any other related field.
    Learning experience with Flutter and Dart
    Consuming REST API basics
    Problem solving skills
    Ability to move and adapt to change at a rapid pace
    Quick learner with passion to learn and adapt to new technologies
    Attention to details and striving for perfection
    Learning experience in native android development is a plus
     

    go to method of application »

    Apply via :

    recruiting@interintel.co.ke

  • Chief Internal Auditor Grade 15 


            

            
            Chief Procurement Officer Grade 15 


            

            
            Deputy Chief Procurement Officer Grade 14 


            

            
            Senior Legal Officer Grade 13 


            

            
            Communications Manager Grade 12 


            

            
            Director (Research and Extension) Grade 15 


            

            
            Registrar (Human Capital and Administration) Grade 15 


            

            
            Chief Finance Officer Grade 15 


            

            
            Director ICT Grade 15 


            

            
            Estates Manager Grade 13 


            

            
            Transport Officer Grade 12

    Chief Internal Auditor Grade 15 Chief Procurement Officer Grade 15 Deputy Chief Procurement Officer Grade 14 Senior Legal Officer Grade 13 Communications Manager Grade 12 Director (Research and Extension) Grade 15 Registrar (Human Capital and Administration) Grade 15 Chief Finance Officer Grade 15 Director ICT Grade 15 Estates Manager Grade 13 Transport Officer Grade 12

    Chief Internal Auditor Grade 15 (1 Post) – EU/VC/2024 – 1001
    The Chief Internal Auditor reports to the Vice-Chancellor and will head the Department of

    Internal Audit. Applicants MUST have the following academic/professional qualifications and requirements:

    Must have a Master’s degree in Finance or a related field
    Must have a Bachelor’s degree in Finance or related field.
    Must be a Certified Public Accountant and Certified Internal Auditor or their equivalent, and be a Certified Information Systems Auditor (CISA).
    Must be conversant with relevant auditing computer packages such as SAGE ACCPAC.
    Must have at least ten (10) years of experience in Audit work, five (5) of which must be at senior levels.
    Must be a member of a relevant professional body and in good standing.
    Must meet the requirements of Chapter six (6) of the Constitution (documents will be required for those shortlisted).

    The successful candidate will perform the following audit duties and responsibilities:

    Undertake audit duties in the University.
    Prepare workable audit programs and audit policies.
    Supervise, direct and provide team leadership to internal auditors.
    Prepare periodic audit reports for the University Management and University Council.

    Terms Terms and conditions of service will be as provided for in the approved terms and conditions of service for the position. The Chief Internal Auditor position is a five (5) year contract and will be eligible for renewal once based on satisfactory performance

    go to method of application »

    SALARY SCALEFor grades 12 and 13 applications should be sent to the Vice Chancellor’s Email: vc@egerton.ac.keFor grades 14 and 15, applications should sent to the Vice Chancellor’s Email: vc@egerton.ac.ke and copied to Chairman, Finance and Human Resources and General Purposes Committee of Council Email: chair.fhrgp@egerton.ac.keAll application letters, academic certificates, transcripts, professional qualifications and a curriculum vitae detailing experience, current post, names and addresses of three (3) referees, one of whom should be your current supervisor/ employer quoting the reference number to be emailed to the Vice Chancellor’s Email: vc@egerton.ac.ke so as to reach him not later than 25th October, 2024. Only shortlisted candidates will be contacted.

    Apply via :

    vc@egerton.ac.ke

  • Commercial Intern 


            

            
            Carbon Sales Trader 


            

            
            Technical Customer Representative – Kenya 


            

            
            Technical Customer Representative Coordinator – Kenya 


            

            
            Senior Team Leader – Kisumu 


            

            
            Senior Team Leader – Uasin Gishu

    Commercial Intern Carbon Sales Trader Technical Customer Representative – Kenya Technical Customer Representative Coordinator – Kenya Senior Team Leader – Kisumu Senior Team Leader – Uasin Gishu

    About the role

    Burn is looking for a Commercial Intern who will be responsible for daily data analysis and reporting on customer repayment efficiency and stove usage in Kenya and Tanzania. Will also calculate KPIs for the commercial team, provide performance updates, and assist with market analysis and other commercial projects, while maintaining strong analytical and communication skills.

    Duties and Responsibilities

    Daily Data Analysis: 

    Analyze daily reports from Business Intelligence on customer repayment efficiency and stove usage in Kenya and Tanzania. 
    Identify and flag customers below the repayment efficiency threshold. 

    Flagging & Reporting: 

    Compile a daily list of customers with low repayment efficiency and share it with the agent care team for follow-up. 
    Monitor stove usage patterns and identify opportunities for improvement. 
    Propose and assist in implementing initiatives aimed at improving commercial operations. 
    Work with the agent care team and sales agents to resolve issues impacting customer behaviour. 
    Support the Agent care manager and projects manager with weekly reporting as required 

    KPI Calculations: 

    Calculate and track commercial team KPIs i.e. Team Leaders, sales agents, etc 
    Provide regular performance updates to leadership based on the set metrics. 

    Support Commercial Strategy: 

    Assist the commercial team with additional tasks related to commercial projects, market analysis, reporting, and business operations as needed. 

    Key Performance Indicators (KPIs): 

    Assisting the team in driving repayment efficiency initiatives 
    Ensure the accuracy of daily reports sent to the agent care team. 
    Timeliness in calculating and reporting KPIs for team leaders 

    Skills and Experience: 

    Bachelor’s degree in Business, Finance, Economics, or a related field. 
    Strong analytical skills with a focus on data analysis and reporting. 
    Excellent communication skills and ability to collaborate with cross-functional teams. 
    Proficiency in Microsoft Excel and data analysis tools. 
    Ability to work independently and manage tasks with minimal supervision. 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • IT Intern

    IT Intern

    The IT & Digital Marketing Intern will support the IT & Digital Marketing teams by assisting in the implementation, management and monitoring of various IT systems, as well as contributing to digital marketing strategies and campaigns. This role is ideal for someone looking to gain hands-on experience in a dynamic, dual-role environment, with exposure to digital marketing campaigns, database management and ICT support.

    Operational Roles and Responsibilities

    Digital Marketing:

    Design, create, and assist in delivering digital communications strategies and plans to support business dev. initiatives
    Assist the coordination of key digital marketing campaigns across social media platforms
    Support implementation of the company’s social media strategy, ensuring alignment with business goals.
    Create and publish engaging content across digital channels (social media, emails, bulk SMS) to drive user engagement.
    Monitor performance on key digital KPIs, reporting insights to management.
    Contribute to the company’s website by creating, updating and maintaining content to support communication goals.
    Stay updated on the latest digital engagement best practices and technologies.
    Monitor digital platforms, assess user engagement, conversions and recommend optimization strategies.
    Liase with industry professionals and influencers to build a strong brand
    Run paid ad campaigns and deliver leads to support the business development team.

    IT support:

    Assist in installing, maintaining, and monitoring ICT systems and equipment.
    Provide help desk support and assist in training users on new systems.
    Support database administration, including backup/recovery, and ensuring data integrity and security.
    Monitor database performance and assist with optimizing system performance for fast query responses.
    Plan for system storage and future capacity requirements; recommend system upgrades.
    Assist in developing and maintaining business continuity plans and ensuring high system availability.
    Support the ICT team in hardware requirements, system testing, user acceptance, and deployment processes.
    Ensure adherence to security standards and best practices in database and IT system management.  

    Job Dimensions:  

    Financial Responsibility:  

    Optimization of digital marketing budgets.
    Responsibility for Physical Assets  
    Computer- social media channels & website management
    IT systems

    Decision Making: 

    Autonomy in content creation and content design

    Working Conditions:  

    Process guided

    Job Competencies (Knowledge, Experience and Attributes / Skills).

    Academic Qualifications 

    Bachelor in an IT related course

    Professional Qualifications / Membership to professional bodies

    Not mandatory

    Need to know: 

    Attributes:  

    Knowledge of Facebook, LinkedIn, Instagram, TikTok and other social media best practices.
    Knowledge of Search engine optimization (S.E.O), Keywords research and google analytics.
    Understanding of Social Media KPIs
    Knowledge on databases
    Bachelor in an IT-related course

    Apply via :

    www.incredo.co.ke