Job purpose
Manage the operations of the housekeeping department in a manner that ensures consistent customer satisfaction and efficient services
Indicators of Good Performance on the job
Housekeeping Standards achieved
Hygiene and safety standards achieved
Breakages/losses kept within budget
Staff effectively supervised, trained and developed
Guest complaints kept within set limits
Duties of the Housekeeping Supervisor:
Develop and implement SOPs for the housekeeping section aimed at ensuring consistent and quality service
Obtain on a daily basis a list from front office on the day’s check- ins, priorities, and check outs in preparation of work assignments.
Prepare work assignment for housekeeping, ensuring adequate supply of labour, and inspect completed work for compliance with standard operating procedures.
Ensure adequate supply of clean linen, cleaning material and supplies at all times.
Ensure all rooms and public areas are serviced and cleaned daily.
Ensure guest laundry is laundered and billed accordingly.
Recommend to the Front Office Supervisor areas which need attention, with respect to room décor.
Undertake regular stock takes and ensure adequate availability of housekeeping inventory.
Order replacement of faded linen/ non-functional room equipment and appliances
Ensure housekeeping staff are adequately trained in customer service to enable them to anticipate client needs and facilitate appropriate level of interaction with guests.
Establish standards for personnel performance and customer service for housekeeping staff in line with Chester House overall goal and monitor to ensure compliance
Continuously review work procedures and operational problems in order to determine ways to improve on work performance, service delivery and hygiene aspects.
Prepare periodic management reports as required for efficiency and performance monitoring.
Qualifications for the Housekeeping Supervisor Jobs:
Minimum of 5 years experience in a senior position.
Training in customer serviceExperience in implementing housekeeping policies and procedures.
Competencies
Expertise in housekeeping
Customer Service Skills
Work planning and organization skills
Excellent communication skills.
People and performance management skills.
Report writing skills.
Training and coaching skills
Job Qualification: criteria in Unspecified
-
Housekeeping Supervisor
-
Logistics & Operations Intern
Job description:
The Logistics & Operations Intern will work on expanding our assortment by adding other products. Visiting farmers in rural areas you will learn how their products are sourced and delivered, then you will start building and maintain stable operations working with the farmers and drivers every week to improve the logistics of the distribution processes.
You will be part of an international team, working both with your colleagues in Kenya and abroad. While you will be working independently visiting farmers, you should be a strong team player.
We expect a high degree of interaction through online tools with your colleagues on how to improve our operations and face everyday challenges.
Logistics & Operations Internships Duties may include, but are not limited to the following:
Learn how fresh produce is being produced, delivered and sold, while implementing logistic operations supporting this
Meet with the team in Kenya on a weekly basis to exchange experiences and ideas
Identify effective ways to improve our processes and test the improvements
Train new farmers and drivers and audit operations with existing farmers and drivers
Ensure reliability in our operations, coordinating deliveries with farmers, drivers and vendors
Keep the team abroad updated about the operations
Required Knowledge and Experience for Logistics & Operations Internships:
Bachelor’s Degree. Degree related to Agricultural studies, Food Logistics or supply chain management is a plus
Good knowledge of Office tools, including Excel sheets, and Google Docs
Experience living abroad or with working with people of different cultures
Skills Needed for Logistics & Operations Internships:
Excellent communicative skills and talent for dealing with people, in order to be able to talk/approach farmers and vendors
Strong competence in verbal and written English to engage with the team abroad
Fast learner and agile team player, who is able to deal with intense schedules
Open to listen to input from others and exchange ideas
Reliability as a team member who is able to ensure that everyday operations run smoothly from farmers to vendors
Able to work with the team locally and remotely (abroad)
Flexible when dealing with people from different backgrounds and cultures
The job will be based out of Nairobi area, from where you will go for 2 – 4 days a week into rural areas meeting farmers and assisting deliveries. We offer an unmissable opportunity, where you will experience being part of a very ambitious tech startup. -
Sales Supervisor
Required minimum qualifications;
K.C.S.E mean grade C plain and above.
Diploma in Sales and Marketing, or an equivalent qualification in a related field.
Bachelor degree in business related field is an added advantage.
Certificate of good conduct.
Should be between 18- 35 years.
Proven record of result orientation.
Must have worked with a recognized organization for not less than 2 years in the same capacity or an equivalent position.
Must be willing to live and work in Meru County.
Required skills and experience;
Excellent knowledge of written and spoken English and Kiswahili.
Ability to work under minimum supervision.
Computer Literate with good report writing and budgeting/Financial management skills.
Should be an excellent team player. -
Customer Service Operations Engineer Project Manager Senior Service Engineer
Job Purpose:
Function exists to provide excellent customer service and remote technical support and resolution based on tickets raised to the satisfaction of the internal/external customer within the shortest time possible. The role provides 24*7 supports to customers.
Responsibilities for the Customer Service Jobs:
24/7 Customer Service Surveillance
Monitor customer services in 24/7 hours environment
Alert customers and NOC Team of any noted fault affecting customer services
Receive faults logged in from the customers and acknowledge the same
Evaluate the faults and escalate to relevant team – NOC, Senior Colleagues, Team Leader and/or NOC Team
Provide troubleshooting and technical support to internal/external clients via phone, web based tools and email
Diagnose/troubleshoot faults and perform mitigation and curative operations
Handling of Trouble Tickets
Receive trouble tickets from customer care executives
Send acknowledgement to customer notifying customer of their case being attended
Inform the customer of resolution and/or recommended resolution action
Follow up with customer if customer is satisfied with the resolution.
Provide the customer with the reason for outage/fault
Have the trouble ticket updated with details regarding the fault and case closed.
Maintain a healthy communication with the customer during all stages.
Preparation of Detailed RFOs
Evaluate the fault reported
Investigate the cause of the fault
Provide the customer with the cause of outage/fault
Provide the customer with the Expected Time of Arrival of Engineer and/ or Resolution
Provide the customer with mitigation plans to avoid fault re-occurrence.
Make follow up to ensure the RFO is well understood and accepted by the customers affected by a fault.
Attending Service Review Meetings to Clients
Provider service improvement measures for customer services
Provide availability statistics to customers on their current services
Providing technical recommendations for service improvement to client services
Reporting
Daily/Weekly/Monthly reports and client requested reports
Daily top customers performance reports
Daily outage reports to all cases raised
Daily handover reports.
Performance Measures:
Cases assigned resolved within 4hours after assignment
Cases for escalation escalated accordingly within 2hours after working on the case
Solutions Designed must be sustainable
All trouble Tickets updated with accurate details within 24hours before closing of the Trouble Ticket
All reports (Daily, Weekly, Monthly and Customer) generated within the required time
Training unit departmentsï‚·peers, juniors and commercial on relevant technical concepts Customer Services Surveillance in 24×7 environments and alerts/notifications send out.
RCA and RFO prepared and shared accordingly within 72hours after permanent fault resolution
Solving customer problems using substantial analysis and investigation related to network and system performance.
Required Educational Qualifications:
University Degree in Information Technology
At least 6months of Experience in a Technical environment
Or 12months in ISP/Telecommunication Environment
Alcatel/CISCO/Alvarion/SDH certifications are an added advantage
Required Skills:
Understanding of Ethernet, TCP/IP routing, VLAN, SDH, Microwave, LAN and WAN Networking.
Knowledge of resolution to Layer 1-3 problems.
Ability to troubleshoot network related problems such as link outages, latency, jitter, packet loss/drops and loss of connection.
Basic knowledge of L2 protocols – Spanning Tree, VLAN, VTP and L3 protocols skills are essential MPLS VPN – L2 VPNs & VRFs.
Required Personality :
Proven ability to function in a self-directed environment.
Strong problem solving ability
Positive, proactive, and ready to embraces change.
Ability to handle clients professionally during all interfaces.
Strong written and verbal communication skills.
Ability to work independently, evaluate customer requirements and recommend solutions.
Team Player
go to method of application » -
Pharmaceutical Technologist Registered Clinical Officer
Job Description
Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; preparing invoices; removing outdated drugs & preparing ageing reports as often as possible Maintain a safe and clean environment by complying with company standard operating procedures & government regulation Protects patients and employees by adhering to infection-control policies and protocols.
Organize medications for dispensing by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Maintain records and prepare weekly reports
Generates revenues by calculating, recording, and issuing charges as well as issuing sale receipts
Ensures medication availability by delivering medications to patients and other clientele. Prepares reports by collecting and summarizing information and sending them on time as required in the standard operating procedures
Contributes to team effort by accomplishing related results as needed.
Conducting marketing activities together with the branch team and ensuring individual and branch sales targets are met/or exceeded.
Take responsibility of his/her clinic by ensuring that all operations of the clinic are running smoothly Adhere to the Dangerous Drug Act regulation
Ensure standard operating procedures are followed to the letter and timely feedback given
He/She must always be clean, smart and well groomed He/She must be ready and willing to provide exemplary customer service in accordance to company brand and policies.
Apart from managing the lab, the laboratory technologist will performe other duties assigned to him/her by the clinic manager as long as they fall within his/her scope.
Skills: Clinical Skills, Medical Teamwork, Multi-tasking, Listening, Verbal Communication, Health, Promotion and Maintenance
Qualifications and Experience
Have a diploma in pharmaceutical technology Have a certificate in pharmacy
Be enrolled by Pharmacy & Poisons Board
2 – 3 years of experience in a similar position
go to method of application » -
General Manager
It is the responsibility of the general manager to :-
Develop and lead a strong management team capable of exercising effective management, financial and risk control of the business.
Retention and up-selling of products to existing customers, and the development of new business opportunities. Day to day management of the business including the preparation of management, budgets and financial reports as required by the organization.
Generation of revenues from lending.
Manage and control all business risks arising in FCL from lending to minimize PAR.
Establish and maintain high-level contacts with customers.
Actively participate in the professional management of FCL
Agree on objectives with sales team and monitor their performance against set targets.
Share any relevant market, competitor or customer information with the Directors.
Requirements
Bachelor’s Degree in Business management, economics, Finance, or equivalent
Minimum of 5 years in working with a busy Micro Finance at a management level (Those currently working in Nairobi may have an added advantage).
Only applicants meeting the above criteria need to apply.
Salary Range: From Kshs.100 000.00 to Kshs.200,000. -
Senior Commercial Manager (East Africa)
Job Summary:
To take responsibility for reaching our client’s monthly revenue targets.
To directly manage and oversee the delivery of sales targets
To direct the process of generating revenue through direct sponsorship and partnership sales for print, digital and event platforms:
Below the line
Above the line
To develop and write up proposal concepts that position and establish our client as a premier commercial partner for leading brands.
To increase sales opportunities, maximize revenue, improve market position and achieve financial growth.
To build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
Using specialist knowledge and network to contribute ideas in prospect development
Key Responsibilities:
To identify potential new customers, develop proposals and costings for solutions and services through which our client can meet clients’ present and future needs.
To help manage existing clients and ensure they stay satisfied and positive.
To prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients.
To present to prospects and ultimately convert them into clients
To develop the pipeline of new business coming in to the company. This requires research and developing a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors.
Qualifications, Training and Experience:
Bachelor’s degree in Business Science, Media, Communications, Advertising or related fields, or a minimum five years equivalent work experience.
Maturity and confidentiality
Time management and deadline consciousness
Confidence and “can-do” attitude
Excellent communication, interpersonal and problem solving skills
Ability to handle pressure and attendant crises without loss of self-control or destablilisation of the broader team
Perseverance and patience as well as ability to maintain team cohesion and motivation to perform at a high level (team work consciousness)
Strong proposal writing/ grammatical skills as well as attention to visual detail
IT skills
Numerical skills (for budget management) -
Caretaker
The qualification for the job is as follows:-
Minimum level of education form four leaver or above
One year experience in the same field be a strong added advantage
Age between 25 and 35 years
Must be a born again Christian
A recommendation letter from your Pastor
A Certificate of good conduct will be required from the successful candidate. -
Communication & Marketing Consultant
Pact is working with KENCASA to strengthen the organization’s institutional capacities in key areas such as strategy development, systems development (finance, administrative, monitoring and evaluation, etc.), resource mobilization, advocacy and networking. Kenya Cancer Association institutional strengthening project has the following strategic objectives:
Strategic Objective 1: Strengthen organisational capacity of KENCASA to be effective and efficient in executing its mandate
Strategic objective 2: Strengthen KENCASA leadership in providing a platform for continuous contribution and engagement in cancer prevention and control at the National and County level
Communication and Marketing are integral to an organization’s effective engagement with different potential and existing audiences, and provides the means by which brands and organizations are presented to their audiences. With its new three year Strategic Plan (20162018) and Annual Operational Plan (2016), the KENCASA team requires support to develop an effective communication and marketing strategy with a coherent plan of action to improve the organization’s visibility that will leverage support from different stakeholders.
Goal: The purpose of this consultancy is to impart skills to the KENCASA team to be able to strategically and consistently communicate and market the organization and its mission. The Consultant will also support KENCASA with the development of an effective communication and marketing strategy.
Objectives:
To widen the KENCASA team’s knowledge and skills to strategically and consistently communicate and market the organization and its mission. Develop a communication and marketing strategy to enhance the organization’s visibility and address the priorities of the strategic plan.
Qualifications of the Consultant:
The Consultant should have the following educational qualifications, skills and experience:
Masters or doctorate in Communication, Marketing, International development, business administration or another relevant field.
Minimum 5 years work experience in developing communication and marketing strategies for nonprofit organizations.
Sound understanding and application of development management or strategic planning concepts, methodologies and tools.
Excellent interpersonal, communication, presentation and report writing skills required.
The Consultant will be responsible for covering his/her transport costs for any travel required to meet with Pact staff within Nairobi. If the consultant requires office space from where to work, the same can be arranged with Pact to allocate space at the Pact office. Pact will support with printing and communication (email, telephone, and fax) costs where these arise during the assignment.
Submission requirements:
Submit the following documents with their expression of interest for this consultancy:
Curriculum Vitae
Signed Biodata form
Copy of the most recent consultancy contract
At least three references (could be included in the CV)
Proposed plan to perform the consultancy’s assignment (This should include activities, methodologies and time frame) -
Business Development Executive Social Media Executive
Responsibilities of the Business Development Executive:
Implementing a successful field marketing & sales process to fulfil the current and future needs of the company.
Identify customer needs and match the right product for the right set of need.
Provide technical input in the identification of customer opportunities and in resolving customer/product queries.
Introduce Pet World products to the related industries by providing technical support to the current and potential customers to demonstrate product effectiveness and establish long-term relationships.
Industry mapping: continuous conduct market intelligence activities on customers/prospects (feed producers, kennels, competition, regulatory bodies, etc…
Developing new business opportunity pipeline both in the current customer base and new customers.
Requirements of the Business Development Executive:
Bachelor of Veterinary Medicine or related discipline 1-2 years of experience in the animal feeds, and other related pet products and accessories field marketing roles
Knowledge of feed formulation, feed additives and ingredients and their benefits.
Excellent communication skills with ability and willingness to provide exceptional service to internal and external customers
Self-motivated to accomplish business and personal objectives
Pleasant personality and ability to recognize sales opportunities and determine appropriate action.
Computer proficiency in MS Office tools.
go to method of application »