Job Qualification: criteria in BA/BSc/HND , MBA/MSc/MA

  • Non Voice Contact Manager 

Head of Airtel Money

    Non Voice Contact Manager Head of Airtel Money

    Job description
    Airtel Kenya wishes to recruit for the position of Non Voice Contact Manager within the Customer Service Division. Reporting to the Customer Service Director, the incumbent’s role involves mapping customer experience requirements vs. employee capabilities across all non-voice contact points with the aim of developing world class customer experience, and employee skills and capability; plan and execute Quality Assessment non-voice activities as per set standards and guidelines defined by management so as to improve Customer Satisfaction Index for the organization.
    Responsibilities include but are not limited to the following:

    Develop relevant KPIs & tracking mechanism/data for Service Recovery
    Manage and drive performance of service recovery and complaint management
    Drive process improvement initiatives
    Ensure Social Media customer engagement KPIs are met (Response rate and Response time)Implement initiatives to increase self-service baseConduct products review and ensure product design standards are met
    Develop Governance model according to Business Process agreement and ensure adherence
    Create effective quality assessment processes to monitor management of customer queries, requests and complaints.
    Ensure Team Coaching

    Expected key results:

    Drive quality standards for Airtel customer base
    Formulate and Implement strategies on Social Media customer engagement
    Customer Empowerment
    Manage strategy and deployment of self-care and service platforms
    Mailbox and Customer correspondents Management
    Partner Management
    Implement quality monitoring and assessment strategies
    Driving CRM capability & work flow

    Qualifications:

    Bachelor Degree in Marketing, Business Administration or other related field. An MBA will be an added advantage
    5 years with a minimum of 3 years in training management and QA service delivery role, preferably within the Telecoms industry.
    Proficiency in Customer CRM platforms

    Competencies and behavior

    Able to handle, prioritize, multiple projects simultaneously
    Able to handle high level of confidentiality regarding company and employee information
    Fluent in English and able to articulate, express ideas and opinions
    Good Presentation Skills
    Strong problem solving skills, including ability to bring individuals or groups to consensus when divergent opinions exist.

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  • Digital Manager

    Digital Manager

    Your role : if we were to put the role in one line…we would say we are looking for a professional who would disrupt with digital…ie. an innovative out of the box thinker who has a firm grasp on the blurring boundaries between consumers,stores and brands. Has the wherewithal to “make a difference” in a crowded market. In a lean team you would be leading as the Brand Manager on Digital for the East & West Africa markets. Driving digital marketing excellence through the development and implementation of coordinated strategies across different online touch-points , influence brand likeability, penetration,loyalty. Evaluate effectiveness of campaigns and new marketing initiatives creating a measurable ROI. Long term Digital Communications Strategy Development and Delivery, Annual brand communication plans would come under you purview. Experience past or present with the Nigerian market is key for the role.
    Candidate Profile:

    Graduate + MBA preferably.
    At least 3-5 years of experience either on the client or agency side .
    Effective communicator
    Experience in the consumer goods industry is a must have !
    High Preference for Nigerian Nationals as the role oversees the key market for the client .

    Managing Expectations:
    At Mindfield we are driven by mutually agreed KPIs and service levels. Exceptional results can only be delivered when we understand both our key stakeholders clients and candidates. Keeping this in mind we would request that when applying for a role do take cognizance of the “must haves” to avoid disappointment. Sometimes positions take time to close and there could be delay in us responding to you but respond we will. Look forward to a long term relationship. …..Mindfield.. making a difference

  • Projects and Investment Manager

    Projects and Investment Manager

    Reports to the General Manager
    Grade: 2
    Department: Projects and Marketing
    Who reports to this position? Caretaker, Assistant Caretaker, Online Marketing Executive, Sales Executives & Project Supervisor
    Job Purpose: Reporting to the General Manager and in charge of planning, Managing, Coordinating, and financial controlling of projects in line with the Company’s goals and objectives.
    Job Responsibilities:

    Defending all available resources, source for new project that are cost effective, profitable, marketable and quick returns
    Implementing all approved projects in line with the Company’s goals and objectives. This includes survey, legal and creating infrastructure.
    Coordinate to complete the remaining works of survey at Kekopey and Narok Ranch. Allocate the surveyed land to members who had not balloted and finally coordinate the preparation of title deeds to members.

    Manage the following existing projects:
    Agrho House

    Ensuring that is well maintained in terms of cleanness, all repairs and maintenance work done immediately it occurs.
    Ensuring all tenants records are properly maintained in terms of lease agreements, payments records and monthly statements are out to tenants by 5th of the following month.
    Ensure all tenants pay the rent on or before 10th of the following month and take action to those tenants with unpaid rents.
    Carry out reviews to ensure that rents charged at Agrho –House match with rent charged by similarly buildings in the locality.
    Ensure that the tenants pay rent through the Company Bank Account which will be given to you by the management. No cash should be received. Issue receipts on all tenants banking immediately.

    Project Accounting:

    Ensure all customers buying vacant plots/house should complete the application forms. This form will show the cost agreed, payment terms repossession terms and resolutions of the agreed plot development plan.
    Ensure all payments for plots to be strictly banker’s cheque. Bank transfers and cash is not allowed.
    Ensure that you open a file for each plot/house buyer and file all copies of the transactions of each plot.
    Ensure that on completion of payments instruct the lawyers to prepare title deeds for the plot/house buyers.
    All plot buyers will pick the registered titles from AIH Ltd.

    Requirements

    Bachelors Degree in Land Economics or other related degree from a recognized University
    Bachelor’s Degree in Survey, Diploma in Project Management, Diploma in Marketing will be added advantage
    Projects Management Training
    IT User Skills
    10 Years working experience, 3 of which should be in a senior management position
    Membership to a professional body in good standing
    Strategic thinker
    Leadership/Supervisory skills
    Good communication skills
    Above 40 year of age

  • Deputy Finance Officer

    Deputy Finance Officer

    Requirements
    Reporting to the Deputy Principal (Finance and Development) the applicant should have the following
    Requirements:

    A Bachelor degree in Commerce, Accounting, Finance, Economics, Statistics, Mathematics or any other Business related courses from a recognized University and
    A master’s degree in Finance/ Accounting, Business Administration/Management from a recognized university
    Be holder of CPA (K) or equivalent.
    Be registered member with ICPAK, ACCA or any other relevant professional body.
    Must have proven knowledge and work experience in a Computerized Accounting System applied in Public Sector Accounting.
    Be familiar with all aspects of Financial Management, such as Budgeting, Project Accounting, Student Finance, Fixed Asset Management and Financial Reporting.
    Must have at least 7 years relevant work experience and served for at least 3 years at the level of Chief Accountant/Senior Accountant Grade 13 or comparable position in an institution of higher learning or public/private organization of a comparable nature.
    Must meet the requirements of chapter 6 (six) of the Constitution.

    Duties and Responsibilities

    Provide leadership and liaison in the Finance Department
    Ensure computerization of accounting system.
    Expedite revenue management
    Safeguard application of sound principles, systems and techniques in accounting for finances, assets, revenue, expenditure and costs.
    Guarantee proper management of donor, programmes and projects funds.
    Ensure application of international public sector accounting standards in accounting for university college finances, assets, revenue, expenditure and costs.
    Facilitate Preparation of financial statements and quarterly reports in compliance with Public Finance Management Act (2015).
    Facilitation of preparation of periodic cash flow requirements and management of the treasury function.
    Offer advisory services to council and university college management board on investment proposals.

  • Agricultural Productivity Specialist

    Agricultural Productivity Specialist

    Job Description

    The Agricultural Productivity Specialist is responsible for leading Priority Area 2, Diverse Agricultural and Improved Productivity.
    He/She will manage the day-to-day activities with farmer organizations and private sector agricultural value chain actors.
    He/She will lead and coordinate the implementation of all the project activities related to productivity with special focus on enhancing the market system to strengthen farmer access to improved inputs, effective extension, strengthening farm level service delivery including AI, animal health, and post-harvest handling, etc.
    In addition, the specialist will oversee all nutrition, climate smart and environmental interventions which fall under the productivity component.
    Responsibilities:

    Supervise a team of six full-time staff, as well as short-term technical assistance related to Priority Area 2 – Productivity.
    Assist the Chief of Party and Technical Director to ensure timely project implementation and technical reliability, monitor project activities, and ensure quality for all Productivity related interventions.
    Coordinate the development, implementation and reporting on detailed component management plans that includes implementation plans, deliverable tracking, etc., in assigned area of responsibility.
    Track and report biweekly, quarterly and annually on component programmatic achievements as required for project deliverable reporting. Produce technical and/or operational reports and updates for deliverable reporting and project success stories.
    Develop and lead project strategy for facilitating agricultural intensification and diversification, including implementation of a strategy for county partnerships and strengthening of existing public and private extension systems.
    Design and lead partnerships with the agricultural inputs sector that expands access to high quality technologies and information.
    Oversee project food safety, nutrition integration and behavior change strategies.
    Ensure environmental and PERSUAP compliance of all sub-partners and grantees. Support inclusion of environmentally friendly, and climate smart adaptation technologies and best practices in project extension and input support interventions.
    Oversee all grants related to Priority Area 2, ensuring catalytic investments that do not distort the market. Support the Grants team to ensure appropriate grantee identification, suitable grant deliverables and effective implementation and monitoring of all PIF grants related to productivity enhancement and nutrition.
    Work with the social inclusion team to ensure full integration of women, youth and vulnerable populations into production programs.
    Identify technical assistance needs and prepare SOWs as needed.
    Ensure that all monitoring, evaluation and learning systems are fully integrated into the productivity programs; report on M&E as required, and participate in all M&E programs.

    Relevant Experience:

    Master’s degree and 9 years of experience or Bachelor’s Degree and 12 years of experience or equivalent combination of education and experience.
    7-10 years of experience implementing large, complex USG agricultural development and competitiveness projects.
    5+ experience in partnership development, grants and subcontract development and management, impact monitoring, and USG regulatory compliance.
    5+ years demonstrated managerial and supervisory experience, including excellent interpersonal skills and demonstrated ability to motivate staff to be accountable for program outcomes. Experience mentoring and building capacity of national staff.
    Proven organizational and presentation skills, budget and deliverables management, team-building and reporting, direct supervision of staff, building and supervising a diverse team of employees, quality evaluation of staff performance and deliverables, and contract management.
    Value chain facilitation experience, in an African context.

  • Sub-County Administrator 

Deputy Sub-County Administrator 

Town Administrator 

Municipal Manager 

Board Of The Municipality 

Board of Directors 

Chief Executive Officer 

Technical Service Manager 

Finance/ Commercial Services Manager 

Human Resource & Administration Manager 

ICT Manager 

Power Plant Mechanic 

Electrician

    Sub-County Administrator Deputy Sub-County Administrator Town Administrator Municipal Manager Board Of The Municipality Board of Directors Chief Executive Officer Technical Service Manager Finance/ Commercial Services Manager Human Resource & Administration Manager ICT Manager Power Plant Mechanic Electrician

    Mandera County Public Service Board wishes to recruit competent and qualified persons to fill the following vacant positions as per the constitution of Kenya 2010 under Articles 176 and
    County Government Act No 17 of 2012.
    A. DEPARTMENT OF PUBLIC SERVICE MANAGEMENT & DEVOLVED UNITS
    JG “Q” FIVE
    REF MCPSB/SCA/2018/05/01
    Duties and responsibilities

    Co-ordination of disaster management and emergency response activities.
    Promotion and co-ordination of conflict resolution and peace building.
    Interpretation, dissemination and overseeing implementation of County Government policies.
    Coordinating county and state functions in liaison with the Deputy County
    Commissioner.
    Liaise with the Deputy County Commissioner to coordinate the activities of Non-state Actors (NGOs).
    Supervising public servants in the Sub-county performing devolved functions.
    Facilitation and coordination of citizen participation in the development of policies, plans and delivery of services.
    Ensuring integrity and ethical conduct within the staff at the Sub-county.
    Prepare quarterly and annual reports.
    Chair the Sub-county service delivery meetings.
    Exercise any functions and powers delegated by the County Public Service Board.
    Ensure effective service delivery.
    Establish, implement and monitor performance management systems at the Sub-county level.
    Provision and maintenance of infrastructure and facilities in the Sub-county.
    Perform any other function that may be assigned from time to time.

    Requirements for appointment

    Bachelor’s degree in public administration, social science or equivalent from a recognized university in Kenya.
    A master Degree in the relevant area will be an added advantage.
    A minimum of 5 years’ experience in public /private sector.
    Proven management, planning monitoring and evaluation and report writing skills.
    Must be computer literate in Microsoft package from a recognized institution.
    Understanding national goals, policies and development objectives of vision 2030.
    Excellent communication and interpersonal skills.
    Satisfies requirement of chapter six of the constitution of Kenya 2010 on leadership and integrity.

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  • IMAPCT Project Director of Finance Administration

    IMAPCT Project Director of Finance Administration

    Job Details
    Summary:
    Africare is rolling out the Improved Approach to Community-based Nutrition in Turkana (IMPACT) project in Kenya. The goal of IMPACT is to significantly improve nutrition outcomes for pregnant and lactating women and infants and young children (defined as <2 years of age) in Turkana County. Africare aims thereby to sustainably increase diet diversity, and reduce malnutrition and hunger. Africare will serve as lead in delivering the IMPACT Program. IMPACT currently targets villages in Katilu and Turkana South Wards where the program seeks to increase the quality and quantity of nutritious foods available to households via community gardening and improved nutrition services via health worker training and capacitation, in addition to promoting improved optimal infant and young child feeding (IYCF) and hygiene practices, and micronutrient supplementation via a set behavior change package owned by Africare; all of which will be delivered via specified channels at the health facility and community levels. Duties & Responsibilities: As the senior most finance and administrative staff member of the Country Office team, he/she will be expected to maintain cordial and productive relations with all Africare stakeholders including donors, government, collaborating partners and communities, adequately espousing Africare principles at all times. He/she will be required to assist the Chief of Party ensuring full staff compliance with Africare’s Policies, Procedures and Code of Ethics. Working in close collaboration with the COP, the Director of Finance will be responsible for overseeing all Financial, Human Resource and Procurement Management (among other things): Analyzing, preparing and submitting timely and accurate budgets, financial and related compliance reports; Assuring that all funds and monies received in-country are properly deposited, secured and accounted for and reconciled on a monthly basis; Preparing and implementing tender and purchasing documents in accordance to USG rules, regulations and best practices; Supervising, implementing and organizing Africare’s in-country insurance, licensing, contracts, supplier relationships, and import-export requirements; Managing and providing regular financial planning for the prevention, mitigation and rectification of unnecessary exposure and in-country risks; and Ensuring that all country office financial record keeping is properly maintained and consistent with all applicable Africare, USG, donor rules, regulations and best practices. Strategic duties shall include but not limited to the following: Assist the COP in the preparation of the annual budgets and any other proposals to be submitted timely to Africare HQ.Advising the COP on financial strategy and its impact on in-country objectives, providing input when the financial performance of the country office has been compromised and/or is inconsistent with budgets both on a projected and actual basis.Regularly reviewing financial reports and compare outcomes against actual and projected spending; assist the COP to analyze successes and failings, and suggest means of improvements; Periodically visit project sites as needed for review of field financial management matters. Participate in developing the annual work plan and assist in program/project budget preparation with respect to updating the LOA pipeline spending analysis and projections.Oversee and help manage any specific program audits that may be requested and actively participate in the preparation of Africare’s annual financial audit. Managerial Duties shall include but not limited to the following: Day-to-day direction and leadership to in-country accounting, administration and logistics staff to insure quality assurance, recruitment, selection, training and promotion of financial and administrative staff.Responsible for all financial and accounting procedures, contracts and payroll. Assist the COP to address all financial aspects associated with contracts and procurements, including administrative and financial control screening of sub-grantee partners. Provide support and training of all junior finance staff and sub-grantees to ensure that they comply with generally accepted accounting and business practices, and insure that they meet donor and Africare standards with respect to and the safeguarding and responsible use of all activity-procured materials and equipment. Regular coordination and communication on financial management matters with Africare’s home office. Routine responsibilities will include but not limited to the following: Financial and Cash Management In coordination with the COP and other staff, make sure that monthly financial reports and Quarterly Fund Requests are accurately prepared and submitted to Africare HQ timely, Ensure that the minimum amount of funds required to implement projects and meet all Africare’s financial engagements are available in country in timely manner. Prepare periodic cash flow projections for programs and/or project as required by HQ. Maintain control over the in-country financial and accounting systems, including bank accounts. Review and approve all invoices and payments to ascertain compliance with Africare procedures including availability of funds before seeking COP approval. Perform periodic reviews and certify the general ledger, cash book, trial balance and other pertinent reports generated in financial accounting system monthly in time to meet the monthly reporting to HQ (including but not limited to expenditures, credit, bank statement and reconciliation report). Maintain accounts receivables (A/R) for all program staff advances including all in-country travel, and ensure the timely and proper settlement of all cash advances within specified timeframe as per Africare policy. Prepare financial reports as per donor requirements and timeline, in addition to Africare financial formats. Insure the integrity and accounting of all monies held in country. Budgeting and Reporting Work with the COP to develop and/or review annual operating budgets in accordance with Africare guidelines. Develop and maintain budgetary controls of expenses, in consultation with the COP and program staff. Prepare donor billings and financial reports, and submit to donors within the agreed schedules. Grants Management and Facilitation of Audits Oversee the facilitation and management of the sub-grant making process as per Africare Grants manual, in tandem with donors’ rules and regulations on financial management. In accordance with donor requirements, organize, prepare and facilitate external audits as appropriate in consultation with HQ. Procurement and Management of Goods and Services Work closely with Africare’s logistics and support staff to ensure that all policies and procedures are complied with, including the maintenance of the assets registry. Ensure that adequate internal controls and procedures are in place, understood and fully adhered to. Maintain service agreements with Africare contractors/providers of goods and services. Develop and system to keep track of all assets and their disposition. With respect to Human Resources, provide general oversight, guidance and management to respective HR staff over functions and activities to include, but not limited to the following: Oversee the recruitment and selection of qualified program field staff; recommend promotions, disciplinary action and termination of staff in consultation of the Country Director. Ensure that HR staff adheres to Africare’s policy and procedures when it comes to the hiring and employment of all national staff. In close coordination with HQ, ensure that employment contracts are prepared, renewed or terminated in a timely fashion. Ensure that Host Country Reports due to HQ are accurate and submitted timely. Ensure that the Country Office maintains compliance to local labor laws including contracts, compensation packages and working hours, and recommend amendments to HQ’s. Regularly monitor time, attendance and reporting for accuracy. Maintain open lines of communication with all field staff. Qualifications: Education: Minimum of a Bachelors degree (four-year college degree) in Finance or Accounting from an accredited institution, plus a CPA (accounting certification); Master’s degree preferred. Working knowledge and understanding of GAAP a must; Prior Work Experience and Other Requirements: A minimum of 8-10 years of prior financial supervisory and management experience at an organization, responsible for a diverse folio of funds in excess of $10 million from either the USG and/or private donors for sizable and complex development projects. Minimum 3-4 years’ experience with USAID/USG funds management, rules and reporting. Appropriate knowledge and skills in using computer software and systems for accounting, preparation of financial statements and payroll reporting and systems. Demonstrated, hands-on experience and proficiency using Microsoft Excel, Word and QuickBooks is a must. Track record in grants management as it relates to compliance and reporting of government, corporate and foundation grants is essential. Must be fluent in English both verbal and written skills, and be an effective communicator. Excellent presentation skills. Proven leadership capabilities required. Additionally Preferred/Not required: Knowledge and skills in using Lawson software is a plus. Some International Travel may be required. Applicants must have a valid passport with a validity date of at least six months.

  • Finance and Admin Manager

    Finance and Admin Manager

    AAH Kenya is recruiting a Finance and Administration Manager (FAM). S/he will be a strategic thought-partner, and report to the Country Program Manager. The candidate will lead and develop the country team to support the following areas; finance, business planning and budgeting, human resources, administration and IT. The FAM will play a critical role in partnering with the senior management team (SMT) in strategic decision-making and operations of the Kenya programme of Action Africa Help International (AAH-I).
    Duties & Responsibilities
    Financial Management

    Analyse and present financial reports in an accurate and timely manner, clearly communicate monthly and annual financial statements; collate financial reporting materials for all AAH Kenya donors and oversee all financial, project/program and grants accounting.
    Coordinate and lead the annual audit process; liaise with external auditors and the Finance and Administration Director (FAD).
    Coordinate all project audits within the AAH Kenya Program
    Oversee and lead annual budgeting and planning process in conjunction with the FAD; administer and review all financial plans and budgets; monitor progress and changes and keep senior Management team (SMT) abreast of the Country’s financial status.
    Manage AAH Kenya cash flow and forecasting.
    Implement a robust financial management/reporting system; ensure that financial data and cash flow are steady and support operational requirements.
    Update and implement all necessary business policies and accounting practices; improve the finance departments overall policy and procedure manual.
    Effectively communicate and present the critical financial matters to the AAH Kenya board of directors.
    Review of monthly bank reconciliations for all bank accounts (both AAH Kenya and AAH-I) to verify accuracy and compliance to policy.
    Management of the South Sudan gratuity fund

    Administration

    Oversee administrative functions as well as facilities to ensure efficient and consistent operations.
    Coordinate and liaise with all external partners including third-party vendors and consultants for to ensure efficiency and transparency.
    Establish and manage a comprehensive training program to AAH Kenya employees on key processes, tools, policies and procedures.

    Professional qualifications

    Minimum of a Bachelors Degree in Commerce.
    A Certified Accounting qualification (CPA-K, ACCA, CFA) with active membership.
    MBA/MSC is an added advantage.

    Minimum relevant experience required

    At least 7 years’ of overall professional experience in financial and operations management.
    Ability to translate financial concepts to- and to effectively collaborate with – programmatic and fundraising colleagues who do not necessarily have finance back ground.
    A track record in grants management.
    Working Experience with different donors – DFID, USAID, EC
    Knowledge of various accounting and reporting software.
    Excellent communication and relationship building skills with ability to prioritize, negotiate and work with internal and external stakeholders.
    A multi tasker with the ability to wear many hats in a fast-paced environment.
    Personal qualities of integrity, credibility and dedication to the mission of AAH Kenya.

  • Request for Proposal for the provision of Editors

    Request for Proposal for the provision of Editors

    Scope of Requirement
    World Animal Protection is looking to appoint an Editor supplier to satisfy the following requirements for the period ending 30th December 2018
    Duties and Responsibilities of Editor

    Provide substantive editorial support (i.e., ‘heavy’ editing and rewriting where needed, content reorganization and, in limited cases, producing original draft text to fit purpose.
    Copy editing of the entire volume through detailed line edit, ready for final content approval;
    Follow up as needed with authors to ensure clarity and inclusion of the latest available information, as well as the best photos available;
    Ensure clarity and consistency of chapter abstracts, key messages and of all body text;
    Editing the presentation style of the document and its suitability for intended audiences;
    Advise on the continuity of style and content across/between different chapters, and the overall presentation of the report;
    Proofread text and all tables and graphic elements;
    Proofread the final designed publication for accuracy and clarity, and work with the designer to rectify any problems and/or provide any minor editing that may be occasioned by the final design.
    Provide writing/editing support as needed in the development of forewords, prefaces and acknowledgements;
    Compile a list of acronyms;
    Edit other content for World Animal Protection ensuring that text is informative and interesting and paying close attention to narrative flow, messaging, accuracy, tone and house style.

    Deliverables:

    Deliver short materials edited (typically news and stories for website no longer that 2 pages) not later than 2-3days after receiving the text;
    Deliver edited ‘how to series’ of between 25-30 pages within two weeks of receiving materials.

    Functional Competencies:

    Ability to think analytically, synthesize and clearly present complex processes and issues to service the information needs of heterogeneous audiences
    Excellent writing skills – ability to write in a structured, lucid and concise manner
    Demonstrated ability in substantively editing animal science/ veterinary related/ highly academic pieces and transform to readable pieces for wider audience.
    Ability to work under tight deadlines

    Required Skills and Experience
    Education:
    University degree (Masters is preferred) in English or in any related field such as other languages, literature, veterinary science or related studies.
    Experience:

    At least 2 years of progressively relevant experience as an editor/ proof reader or relevant field;
    Proved experience in editing and proofreading of English texts;
    Proved experience of editing (applicants will be required to provide samples of their editing work that was published)
    Experience working with texts related to agriculture/development especially in Africa.
    Progressive relevant professional experience in data analysis, report writing, and editing of research text on agriculture and development.

  • Satellites – Chief Operations Officer

    Satellites – Chief Operations Officer

    Ref: MN 7512
    Job Purpose
    The jobholder is responsible for planning, organizing, directing, controlling and coordinating medical programs and clinical services in the hospital and satellites.
    In addition maintains standards of medical care and provides leadership to ensure an appropriately skilled medical workforce.
    Job Responsibilities
    Clinical

    Analyze performance of each specialty as per the business plan in conjunction with finance & take remedial action.
    To review the satellite operations and respond to changes in customer demand, identification of scope for improvement & Implementation.
    Co-ordination with doctors for ensuring Clinical protocols followed at each of the centers and high quality standards of patient care are followed
    Manage and ensure coordination within medical and non-medical services to deliver on service quality standards
    Ensure implementation and adherence to SOPs in all Clinical Specialties, and monitoring Medical Audits on an ongoing basis.
    Ensure that proper Standard Operative Procedures are in place for the efficient care
    Monitor Diagnostic facilities (Radiology, Laboratory) to ensure service quality levels
    Ensure all medical licenses & statutory requirements are in place

    Financials

    Presenting monthly, quarterly and annual financial statements to the Management.
    Reviewing and accurate reporting of profit and loss, expense budget forecasting, capital budgets, and cash flows to the Group Management.
    Ensure proper implementation of Management Information System.
    Ensure setting up of the Hospital Information System (HIMS) and also ensure the financial aspect of the centre is being integrated smoothly and successfully with other operations of the satellites
    Ensure all legal provisions and statutory compliance is done on time.
    Ensuring the auditing processes of the centers which meet the necessary statutory requirements.
    Review and monitor optimal availability of the cash balances and working capital requirements through the Financial Controller.
    Continuous improvements in internal controls and systems enhancements to ensure efficient control and recording of transactions

    Patient Care Services

    Ensure quick response time to all patients
    Achieve heightened levels of customer service
    Develop & implement regular Patient Feedback mechanism
    Improve customer quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
    Monitor reports regarding OPD, Lab, Radiology and other services.

    Human Resources

    Review and advise the centers on the relevant contracts from a financial perspective which meets the needs and requirements of the centers
    Monitor Manpower Cost, nos. and optimal utilization of Manpower
    Ensure and up keep motivational level of employees through employee engagement activities.
    Ensure and implement employee grievance redressal system
    Encourage and develop reporting team members’ multi-functionality
    Ensure implementation of performance appraisals chalk out action plans for development and growth of staff in tune with strategies and objectives of the organization

    Qualifications

    MBA or relevant management degree qualifications or equivalent experience.
    Bachelor’s degree in Business Administration or a related field.
    4 years business development experience in a competitive demanding environment.
    3 years of management experience, at least 1-year branch management experience
    8+ years’ leadership experience in a large of medium sized organisation at a senior level
    Experience in development and implementation of business development strategies
    Experience in managing a branch network or multiple business locations
    Previous experience managing a health facility is an added advantage

    Skills & competencies

    Demonstrated and effective leadership skills.
    Outstanding interpersonal skills with customer service orientation.
    Detail oriented with strong analytical and problem solving skills.
    Good understanding of strategic planning
    High analytical skills
    Able to multi-task and work on multiple projects simultaneously in a fast-paced environment while driving and meeting project timelines.
    Ability to work in a cross-functional matrix organization.
    Knowledge in and successful application of quality improvement skills in developing and implementing quality improvement programs.
    Excellent organization skills detail orientation and prioritization.
    Good interpersonal and communication skills
    Self-motivated, enthusiastic and possesses a wide range of information and communicate it clearly to the client.
    Must be computer proficient especially using Google calendar.
    Prior experience of managing a team of large number of people
    Ability to function in a multidisciplinary team and to provide leadership within the team.