Jobs Kenya

Job Qualification: criteria in BA/BSc/HND , Diploma

  • Data Verification Agents

    Data Verification Agents

    About the Role:

    Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agent, you will be a critical part of ensuring a successful customer journey. Your key responsibilities will include transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs). You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters. Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.

    Reporting Lines: This role reports to the Data Verification Associate

    Responsibilities:

    Transcribing the correct data as submitted by Field Agents
    Keeping abreast of Data verification updates and attending meetings, refresher training as required.
    Keeping Verification skills sharp by consistently hitting the approval  KPIs.
    Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations.
    Verify with high accuracy (100%), data received from the Field Agents.
    Communicating with the supervisor when there are issues and giving frequent feedback on the verification process.
    Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor.
    Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time.
    Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures.
    Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes.
    Performing any other duties that might be assigned to you by the Supervisor.

    Requirements:

    Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
    Have vast computer skills and a great familiarity with Windows or Ubuntu OS.
    Access to stable internet
    No previous criminal records ( Police Clearance Certificate)
    High integrity and good customer service.
    Speed, accuracy, data quality and attention to detail
    Ability to adapt to changing data verification needs and priorities
    Strong communication skills, both written and verbal (Fluent in English and Swahili)
    Team player and good collaboration skills.
    The ability to work independently with minimal supervision
    The candidate should not be engaged with another organization during the contract period as the role is a full time position.

    Apply via :

    jobs.lever.co

  • Customer Support Agent Sales Manager Receptionist Public Relations (PR) Officer

    Customer Support Agent Sales Manager Receptionist Public Relations (PR) Officer

    Position Overview:

    We are seeking a dedicated and enthusiastic Customer Support Agent to join our dynamic team. The successful candidate will play a crucial role in ensuring our customers receive outstanding support for all Baggins services and products. The Customer Support Agent will report directly to the Customer Success Manager and work closely with various departments to enhance the customer experience.

    Key Responsibilities:

    Customer Assistance:

    Respond promptly and effectively to customer inquiries via phone, email, chat, and other communication channels.
    Provide accurate and comprehensive information about Baggins’ products and services.

    Problem Resolution:

    Identify, troubleshoot, and resolve customer issues with a sense of urgency and professionalism.
    Escalate complex or unresolved issues to the appropriate department or team member, ensuring thorough follow-up.

    Customer Relationship Management:

    Build and maintain positive relationships with customers to foster trust and loyalty.
    Gather and record customer feedback to help enhance our products and services.

    Documentation and Reporting:

    Document all customer interactions and maintain detailed records in the customer support system.
    Generate and present reports on customer feedback, trends, and recurring issues to the Customer Success Manager.

    Continuous Improvement:

    Stay up-to-date with the latest developments in Baggins products, updates, and industry trends.
    Recommend improvements to processes and services to deliver a superior customer experience.

    Team Collaboration:

    Collaborate with cross-functional teams, including sales, development, and marketing, to ensure all customer needs are met efficiently.
    Participate in team meetings and contribute to a supportive and productive work environment.

    Requirements

    A diploma or degree in a relevant field such as Information Technology, Business, or Communication.
    Proven experience in a customer support role, preferably within the tech industry.
    Strong understanding of software, websites, and mobile applications.
    Exceptional communication and interpersonal skills.
    Proficiency in English; additional languages relevant to our markets are a plus.
    Ability to work independently and as part of a team.
    Excellent problem-solving skills and attention to detail.
    Familiarity with customer support tools and CRM software is desirable.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Community Marketers

    Community Marketers

    Qualifications, Experience & Knowledge:

    Degree/Diploma in the related field.
    Relevant experience in Healthcare Marketing
    Should not exceed the age of 35 years.
    Deep understanding of the healthcare system
    Good Communication skills
    Should have a data driven mindset
    Should be able to timely prepare and submit sales reports.
    Part-Time

    If you are up to the challenge and possess the necessary qualificatons and experience; please send your CV only quoting the job title on the email subject (Community Marketer) to hr@cityhealth.co.ke before 29th October 2024.

    Apply via :

    hr@cityhealth.co.ke

  • Digital Marketing Executive

    Digital Marketing Executive

    Promote company’s brand. products and services through social media platforms and serve as a public spokes’ person for the hospital through Digital Media Academic and professional qualifications

    Degree/Diploma/Certificate in Digital Marketing. Communications or a related field
    2-3yrs experience working preferrably in the healthcare industry.
    Strong understanding of SEO, SEM, social media, and content marketing strategies.
    Proficiency in Google Analytics, Google Ads, and major social media platforms.
    Comprehensive knowledge of marketing processes and best practices.

    Roles & Responsibilities

    Develop and execute digital marketing strategies across various channels (SEO, SEM, social media, email, content marketing, etc.).
    Manage and optimize online advertising campaigns (Google Ads, Facebook Ads, etc.) to maximize ROI.
    Conduct market research to identify trends and target audiences.
    Monitor and analyze website traffic and user engagement metrics using tools like Google Analytics.
    Create and manage engaging content for social media platforms, blogs, and email newsletters.
    Create and design content explainers such as videos. banners, flyers. Design, develop and edit photos and videos to use in ads that compel people to take actions.
    Collaborate with the design team to create visually appealing marketing materials.
    Stay up-to-date with digital marketing trends and emerging technologies.
    Assist in the development of marketing materials and promotional campaigns.
    Prepare regular reports on campaign performance and suggest improvements.
    Any other duty that may be assigned.

     send your application to: recruitment@nairobiwesthospital.com Deadline: 31st October 2024 

    Apply via :

    recruitment@nairobiwesthospital.com

  • Animal Health Technician

    Animal Health Technician

    Position Overview:

    Spenza Feeds is seeking a skilled and driven Animal Health Technician with a strong background in animal health and nutrition. The successful candidate will play a crucial role in driving sales, building customer relationships, and managing key accounts within the animal feed industry, specifically focused on poultry. This role demands an individual with deep technical expertise and the ability to translate that knowledge into impactful sales strategies.

    Key Responsibilities:

    Actively drive sales growth by identifying new business opportunities, promoting Spenza Feeds’ products, and expanding the customer base within the animal health and nutrition sector.
    Manage and maintain existing customer relationships, ensuring high levels of customer satisfaction and retention.
    Conduct detailed product presentations, negotiations, and technical discussions with customers to demonstrate the value and benefits of Spenza Feeds’ offerings.
    Lead sales planning and forecasting, aligning with business goals and market trends.
    Support the development of sales strategies to meet and exceed revenue targets.
    Collaborate with cross-functional teams, including marketing, product development, and customer support, to deliver tailored solutions to clients.
    Maintain accurate and up-to-date records of sales activities, customer interactions, and market feedback through effective use of CRM systems.
    Ensure compliance with industry standards, regulatory guidelines, and company policies in all sales activities.

    Educational Background:

    Diploma or higher in Animal Health and Nutrition, Animal Production, Sales and Marketing, or a related field. A business-related qualification will be an added advantage.

    Experience:

    At least 3 years of field sales experience in animal health and nutrition, specifically in poultry feed.
    Proven track record in managing sales teams and leading people is an advantage.

    Skills and Competencies:

    Excellent negotiation and presentation skills with the ability to engage with clients and close sales effectively.
    Strong communication skills, with the ability to plan, prospect, and execute strategies to attract new business.
    Proven experience in account management and relationship building with both new and existing customers.
    Computer literate with proficiency in MS Office (PowerPoint, Excel, Word).
    Holder of a valid driver’s license with at least 4 years of driving experience.

    Personal Attributes:

    A team player with a positive attitude, honesty, and integrity.
    Well-groomed and professional demeaner, with a commitment to upholding the company’s values.
    Self-motivated, with a proactive approach to problem-solving and decision-making.

    Apply via :

    www.linkedin.com

  • F&B Coordinator Restaurant Manager

    F&B Coordinator Restaurant Manager

    We are seeking a passionate and organized Food & Beverage Coordinator to join our team. In this role, you will be responsible for planning, coordinating, and executing food and beverage operations to ensure memorable experiences for our guests.

    Key Responsibilities:

    Plan and coordinate food and beverage logistics for events, including setup, service flow, and breakdown, ensuring a seamless experience for guests.
    To manage the enquiry desk with incoming calls, emails and enquiries while taking a lead role in converting enquiries to contracted bookings.
    Assist in the development and execution of menus for various events and dining options.
    Coordinate with kitchen and service staff to ensure seamless operations.
    Maintain accurate records in relation to Food and Beverage operations.
    Manage inventory, ordering and supplier relationships.
    Ensure compliance with local health and safety regulations, conducting regular inspections and training staff on best practices.

    Qualifications:

    Bachelor’s Degree/Diploma in Hospitality Management or a related field preferred.
    Previous experience in food and beverage coordination or a similar role.
    Strong organizational and multitasking skills.
    Excellent communication and interpersonal abilities.
    Passion for culinary arts and customer service.
    Knowledge of food safety regulations and best practices.

    go to method of application »

    Interested candidates are invited to submit their resume and cover letter to NBOKN_APPLICATIONS@hilton.com. Please include “JOB TITLE” in the subject line. The application deadline is 31st October 2024. Kwetu Nairobi Curio Collection by Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Apply via :

    NBOKN_APPLICATIONS@hilton.com

  • Tax Associate

    Tax Associate

    Legal services and support to clients

    Drafting and reviewing of technical legal documents/agreements
    Furnishing of legal opinions and advise by reviewing relevant legislation and case law
    Staying abreast of all legal developments relevant to practice area and uses this expertise to enhance the knowledge capital of the firm
    Ability to run part of a matter of moderate complexity within practice area specialization with minimal supervision

    Financial and Practice Management

    Actively tracking and meeting of monthly budget as set by team leader
    Achieving the set billable hours
    Ensuring daily recording of billable and unbillable time
    Ensuring narrations are detailed and appropriate with respect to billing and invoicing of clients
    Complying with AJS billing requirements
    Maintaining an efficient diary management system thereby ensuring timeous attention to matters and effective reporting to clients and team leader

    Client Management

    Attending consultations with clients and counsel with team leader
    Agree deadline with team leader and/or client (where relevant) and ensure deadlines are met and expectations are managed by reporting progress to team leader and client
    Consistently delivering high a quality work product in keeping with the standards set by the firm
    Establishing strong relationships with existing clients by delivering on expectations and anticipating their immediate and future needs

    Development

    Actively participate in the integration and induction of juniors into practice areas by being available to answer queries or provide guidance on team practices and processes
    Ensuring the positive moral of juniors by being collegial and demonstrating ability to work well in a teamwork and acting as a “buddy”

    Profile Building

    Actively promote the profile of the firm by participation in internal and external activities such as conferences, seminars, and other industry events
    Actively participate in tax lobbying
    Writing of articles for internal and external publication under the guidance of the team leader

    Qualifications and Experience

    Minimum 2 years’ experience in the Big 4 or mid-tier tax firms
    Experience on complex international tax advisory services
    Experience in tax due diligence assignments and health checks
    Experience in tax structuring
    Experience in tax lobbying
    Experience in tax dispute resolution
    Deep expertise on direct & indirect taxes in Kenya and East Africa
    Bachelor’s degree in law or a business-related field
    CPA would be an added advantage
    The KESRA diploma would be an added advantage

    Knowledge, skills, and abilities

    Attention to detail
    Proficiency with MS Office package including MS PowerPoint, MS Word, MS Excel and MS Teams at an intermediate level
    Excellent verbal and written communication skills
    Self-starter with ambition, adaptability, and resilience
    Ability to deliver within client’s deadlines
    Proactive – takes initiative
    Entrepreneurial
    Global mindset
    Good work ethic
    Excellent problem-solving skills

    Apply via :

    www.linkedin.com

  • Customs Declaration Officer

    Customs Declaration Officer

    Key Responsibilities:

    Customs Declarations:

    Prepare and submit accurate customs declarations for import and export shipments.
    Ensure timely and compliant processing of customs documentation.
    Calculate and pay customs duties and taxes accurately.
    Monitor and track the progress of customs clearances.

    Regulatory Compliance:

    Stay updated on the latest customs regulations, tariffs, and trade agreements.
    Adhere to all customs laws and regulations to avoid penalties and delays.
    Conduct regular audits to ensure compliance with internal procedures and external regulations.

    Risk Management:

    Identify and mitigate potential customs risks and compliance issues.
    Implement effective risk management strategies to protect the company’s interests.

    System Utilization:

    Utilize customs clearance software and systems efficiently.
    Maintain accurate records and documentation.

    Qualifications and Experience:

    Diploma in custom administration or degree in logistics, supply chain management,.
    Minimum of 5 years of experience in customs clearance and international trade.
    In-depth knowledge of Kenyan customs laws, regulations, and procedures.
    Strong understanding of HS codes and tariff classifications.
    Proficiency in customs clearance software and systems.
    Excellent communication and interpersonal skills.
    Strong attention to detail and accuracy.
    Ability to work under pressure and meet tight deadlines.

    Additional Skills:

    Knowledge of international trade regulations and agreements.
    Experience with import/export documentation.
    Proficiency in relevant software (e.g., ICMS, Kentrade).
    Strong problem-solving and analytical skills.

    Interested and qualified candidates should forward their CV to: info@deepfreight.co.ke using the position as subject of email.

    Apply via :

    info@deepfreight.co.ke

  • Human Resources Management

    Human Resources Management

    Qualifications:

    A Degree/Diploma in Human Resources Management from a recognized institution
    2+ 3years experience in Human Resource Management and Administration
    Knowledge of Labour Laws and Human Resource best practices
    Have well developed planning, analytical, communication, presentation, report writing, and interpersonal skills

    Duties and responsibilities:

    Assist in Development and implementation of HR strategies in line with the business strategy
    Possession of other professional qualifications in Human Resources would be an added advantage.
    Assist in the Recruitment and Selection process
    Assist management in handling employee relations, demands, grievances or other issues.
    Assist in CBA negotiations and conclusion
    Assist in monitoring and implementation of applicable human resource laws of Kenya

    Apply via :

    hr@amedokenya.com

  • EHSW Business Partner

    EHSW Business Partner

    We are looking for an experienced Environment, Health, & Safety (EHS) Professional responsible for maintaining the elements of the Safety and Environmental Management System framework in the region and acting as the overall point for any EHS-related matters in the region.

    What you will do

    Facilitates the implementation of the core elements of the Ericsson EHS Management System framework in the region to secure compliance with the relevant ISO standards.
    Cascades targets and objectives and prepares, oversees, and monitors the progress of the region’s yearly EHS plans and improvement programs.
    Act as a subject matter expert in ISO 45001 and ISO 14001 standards
    Monitors, analyzes and supports progress and performances against defined objectives, targets, and Key Performance Indicators (KPIs)
    Leads all EHS legal compliance activities as the expert for regulatory EHS knowledge and advises stakeholders on applicable legal requirements.
    Translates legislation to business activities and works with stakeholders to integrate these activities into the relevant processes and ways of working.
    Evaluates EHS legal compliance in the CUs. Provides support to stakeholders in closing any non-conformances arising from these evaluations.
    Supports the CU Head and/or Country Managers’ engagements with customers, government authorities/officials related to EHS matters.
    Drives the EHS Management System governance, consultation, and participation efforts. Ensure that EHS committees are in place, effective, and value-adding.
    Consults on evaluation and response to RFPs/RFQs and customer evaluations and assessments.
    Facilitates the EHS Risk and Opportunity Assessment and Environmental Aspects and Impacts for Ericsson across the MA.
    Consults and monitors emergency preparedness and response management. Acts as EHS Representative in Crisis Management Committees.
    Consults in employee occupational health issues, including pandemic diseases and environmental factors.
    Consults on work environment arrangements.
    Act as the EHS Point of Contact regarding EGMS internal and certification audits.
    Drives EHS communication and awareness efforts.

    Typical Interfaces

    Employees and managers on all levels in the Ericsson organization
    Business Units/Group Functions, HR Heads, HR Business Partners, and HR Generalists.
    Global/MA peers across EHS function
    Security and Facility management
    EGMS Team
    Service Delivery (project) managers
    ASP Management
    Sourcing management
    Field Service Operation organizations
    Customers
    Regulatory Authorities

    You will bring!

    Education: A degree in a related engineering discipline. A recognized formal OHS/Environment qualification, e.g., degree or diploma in OHS Health and Safety Management or NEBOSH International Diploma in Occupational Health & Safety or other recognized and relevant certification.). Additional qualifications/certifications in Occupational Health & Safety (e.g., First Aid, Fire Fighting, Working at Heights, etc.) would be a plus.
    Minimum ten years of demonstrated work experience in developing and implementing EHS management systems in matrixed, multicultural, and multi-geographical environments, including a robust understanding of compliance requirements, monitoring guidelines, and standards, e.g., ISO9001, ISO 14001, OHSAS 18001, and ISO 45001.
    Sound knowledge of Middle Eastern countries’ environmental, health, and safety regulatory requirements.
    Recognized auditing qualification and experience as an internal auditor. Third-party auditing experience would be an advantage.
    Knowledge and experience in Human Factors, Behavioral Safety, and Well-being frameworks to address health and psychosocial risks would be preferred.
    Experience in Emergency Preparedness, Crisis Management, and Business Continuity would be a plus.
    Good understanding of current methods to promote behavioral change and technological applications used in EHS, and a curiosity and willingness to embrace future technologies such as Artificial Intelligence and Deep Learning to improve EHS performance and culture.
    Marketing and Communications knowledge would be a plus.

    Apply via :

    .com