Jobs Kenya

Job Qualification: criteria in BA/BSc/HND , Diploma

  • Business Development Executive

    Business Development Executive

    POSITION SUMMARY
    You will focus on identifying opportunities to grow the hospital’s market presence, increase clients acquisition, and establish strategic partnerships.
    KEY DUTIES AND RESPONSIBILITIES

    Build and maintain relationships with other healthcare providers, clinics, insurance companies, and corporate clients.
    Create initiatives to attract new clients & improve clients retention, focusing on services that drive revenue.
    Evaluate existing services and recommend new services based on clients demand and market gaps.
    Identify & qualify new prospects through effective mapping to ensure quality leads generation & conversion to actual clients
    Coordinate meetings between key staff, physician groups, & external customer groups to improve communication
    Focus on services like diagnostic tests, specialty treatments, and wellness packages.
    Represent the hospital at conferences, health fairs, and community events to promote services.
    Any other duties as assigned by the supervisor

    QUALIFICATIONS: ACADEMIC & PROFESSIONAL

    Bachelor’s or Diploma in Business related field
    At least two (2) years of progressive relevant experience in healthcare industry.
    Strong analytical skills
    Strong written and verbal communication skills
    Sharp business acumen, including the ability to assess risk
    Excellent sales, negotiation and public relation skills
    Good planning and organizational skills
    Interviews will be done on Rolling basis

    Meditest does not charge fees at any stage of recruitment process. interested Candidates should send their C.V to: hr@meditestdiagnostic.com

    Apply via :

    hr@meditestdiagnostic.com

  • Customer Service Advisor (Frontline)

    Customer Service Advisor (Frontline)

    Accountabilities /Key activities

    Customer External

    DHL Existing and Potential Customers

    Accept and register bookings for DHL services
    Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
    Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
    Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands

    Overall goals / Typical measures

    KPI s and IKOs as attached

    Stakeholder Internal

    Sub function Department

    Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.

    Process

    Service Improvement Issues

    Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
    Adhere to existing Customer Serve procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with supervisors and managers.

    People – Management

    Incumbent has no direct report and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions.

    Overall goals / Typical measures

    Informal influence to enable improvement and change within the organisation.

    Skills / Qualifications

    Key capabilities

    Typing skills (at least 30wpm preferable)
    Telephone skills (excellent)
    Conflict resolution skills (excellent)
    Selling skills (excellent)
    Technical skills (Telephone and Order Booking systems preferable)
    Communication skills – spoken and written (excellent)
    Negotiation and interpersonal skills (excellent)
    Sound customer relationship experience
    Strong understanding of customer service and operations
    Mental Alertness
    Assertiveness
    Geographical knowledge.
    Previous experience in call centres

    Competencies

    Competency segment ‘Business’

    Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues form side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
    Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time efficiently and use efficient work methods and tools.
    Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Knowledgeable about DHL ser­vices, complies with the intent of DHL Policies, procedures and agreements.
    Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals. Builds customer confidence that needs will be promptly met by clearly and confidently stating next steps based on clarified and confirmed exact nature of customers’ problems or requests. Creates customer delight with each customer interac­tion by aiming to exceed customers’ expectations.

    Competency segment ‘Leadership’

    Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions. Suggests improve­ment ideas based on his/her learning.

    Competency segment ‘Personal’

    Accountability: Acts responsibly and can be counted on to keep commitments. Complies with the intent of policies, procedures and agreement. Builds others’ trust in own professionalism, integrity, expertise and ability to get results. Is informed on current customer satisfaction with pick-up and deli­very/customer service/billing and takes action to improve performance to provide an even better customer experience. Acts in a respon­sive manner to­wards customer requests.
    Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when, needed, to clarify information. Conveys a cour­teous, honest, helpful, caring and professional de­meanor with cus­tomers.
    Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive. “Can do” attitude: Whenever possible takes customer re­quests to resolu­tion or ensures is passed on properly to contact that can.
    Expected years of experience

    Expected years of experience

    (Minimum)

    2 years DHL Customer service experience, Sales or Operations
    Experience within a customer relations environment

    Expected Educational Qualifications

    University degree / Higher Diploma

    Apply via :

    careers.dhl.com

  • Deployment Scheduling Assistant

    Deployment Scheduling Assistant

    Mission Statement for the Role:

    To support the installation and field support teams with coordination of detailed, organised, and well communicated schedules for daily operations to support outsourced teams with work across the geographic footprint of poa! operations.

    Overall Responsibility:

    Assist the deployment coordinator in end to end customer communication, follow up with Field technicians and ticketing resolution for work assigned.

    Key SMART Results for A-Player 

    To have proactively reviewed and proposed process improvement measures to uplift the overall quality of the installation & field support process – End of Q1 2025
    To have coordinated field work scheduling for installations, relocations, supports and decommissions to drive operational efficiency – Monthly
    Ensured 100% of scheduled installation & support visits are completed within SLA to deliver exceptional customer service – End of Q1 2025
    Ensured regular and continuous feedback sessions for continuous improvement of operations and daily deliverables whilst building relationships with third party project managers – End of Q1 2025
    To have identified areas of improvement and training with partners and liaised with relevant internal teams to ensure the training is scheduled, attended, and bring real world value and uplift in overall performance – End of Q1 2025

    Level of Management Experience Required (Mandatory & Nice to Have)

    None

    Department stage of development where this role sits 

    Preparing for Scale /Systemization

    Key Competencies Criticality (H, M, L)

    Proven ability to evaluate, assign and escalate work based on different factors such as, time, complexity or risk to the organisation -M
    Strong written and verbal communication skills relevant to multi level internal and external stakeholders. (Talking to a customer, and contractor, and a poa team lead all need different communication styles) -M
    Familiarity with SAAS products such as Freshworks, 3CX, Google Workspace -H
    The ability to work in a fast-paced, high pressure department where close communications and coordination are key drivers of success -H
    Attention to detail and accuracy in maintaining records and generating report-H
    Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders – M

    Mandatory criteria if any with no exception to hire

    Diploma/Degree with a focus in management, systems or communication. 
    Must have at least 1 year experience in a similar role.
    Comprehensive knowledge of the tools and systems used to support the field operations.

    Apply via :

    poainternet.bamboohr.com

  • Consultancy –Mentorship Expert

    Consultancy –Mentorship Expert

    Primary Duties and Responsibilities:

    Program Support:

    Researching and assessing the existing mentorship structures for SMO graduates, focusing on addressing the existing gaps and the young people’s challenges.
    Gather feedback from graduates, mentors, and stakeholders (factories, supervisors in EPZs) to understand the current mentorship system and identify areas for improvement.
    Conduct research to identify the specific areas where young people in the program require mentorship, such as career development, workplace challenges, social support, and skill enhancement.
    Design tailored mentorship interventions to fill the identified gaps, ensuring the program aligns with the specific needs of SMO graduates.
    Recommend strategies for improving mentor training and development, ensuring mentors are equipped to address the diverse challenges faced by young people.

    Stakeholder Consultations:

    Engage with graduates, mentors, and EPZ employers to gather insights on areas of mentorship need and to identify practical solutions that fit into their work schedules.
    Collaborate closely with the Generation Kenya team to ensure program goals align and discuss findings and insights for potential mentorship structures.

    Mentorship Model and Needs Assessment:

    Support the development of a flexible, practical mentorship model based on consultation findings.
    Focus on designing mentorship models that fit within the time constraints of SMO graduates, potentially including in-person group mentoring or peer-to-peer networks, etc.

    Reporting and Recommendations:

    Prepare reports summarizing findings and proposing mentorship models, including recommendations on areas of mentorship focus.
    Develop an implementation plan for the proposed mentorship model, ensuring it addresses both time constraints and the mentorship needs of the youth.

    Required Qualifications:

    Diploma or degree in textile technology, social sciences, or related fields.
    Demonstrated experience or knowledge in the textile and apparel industry, especially with Export Processing Zones (EPZs) or similar sectors.
    Ability to conduct research, consultations, and data analysis.
    Strong communication and organizational skills to work with a diverse group of stakeholders.
    Strong interpersonal skills and proven ability to develop and maintain effective working relationships across teams and organizations.

    Apply via :

    palladium.csod.com

  • Front Office Admin Waitress

    Front Office Admin Waitress

    REQUIREMENTS

    Diploma & above in relevant field.
    1+ years experience
    Age 23 to 28 years.

    go to method of application »

    Apply via :

    airportlanding254@gmail.com

  • Project Fin/HR Assistant

    Project Fin/HR Assistant

    The FIN/HR Assistant is supporting the FIN/HR Manager by executing administrative tasks and following up the project accountancy and human resources, according to the instructions and MSF procedures, in order to ensure legal compliance and keep a strict control over monetary resources at field level.
    Responsibilities include but not limited to:

    Support line managers in recruitment and hiring process, ensuring administrative and legal accuracy
    Prepare employment contracts in conformity with legal requirements including specific amendments, when necessary, in order to ensure local labour and fiscal law compliance.
    Create an administrative file for all new staff: hard copy and soft copy for Homere with attachments required.
    Brief new employees on HR policies and regulations and plan the schedule of the briefing with other line managers.
    Track end of contract dates and bring them to the attention of Administration Manager.
    Keep physical file with attachments required, compile and update them anytime in order to ensure accuracy and compliance.
    Enter data into the Homere and keep them up to date in order to facilitate HR processes management.
    Draw up monthly pay slips for all staff, edit and update the necessary data, in order to ensure the punctuality and accuracy of staff payroll.
    Draw up the final pay slip and employment certificate at the end of a contract in order to meet legal requirements.
    Assist the line managers to draw up the annual leaves plan.
    Check on weekly basis daily worker forms to facilitate a quick payment at the end of the month.
    Execute administrative and legal related tasks, under supervision of the Administration Manager.
    Make all administrative information available to the staff (posting, meetings, etc.)
    Manage with FIN/HR Manager, accommodation facilities, maintenance and related services for visitors in order to ensure MSF standards of living.
    Implement cash management procedures in order to ensure the highest control and security and ensure cash availability.
    Maintain updated the account books (Cash book and advance book) as per MSF standards and procedures on a daily basis.
    Do a weekly and monthly inventory with the FIN/HR Manager.
    Receive and check the invoices and receipts, ensuring their coherence and conformity, the approval by the line manager or supervisor and the respect of purchasing procedures as per MSF policy in the mission.
    Classify accounting documents in folders as per MSF standards by ensuring all receipts are signed by the relevant Manager, destination of the expense is indicated, and MSF accounting stamp is filled-in appropriately.
    Record the invoices (expenses) and any unclosed advance in UNIFIELD on a regular basis using the MSF accounting guidelines, the budget and the project allocation chart as reference.
    Assist the FIN/HR Manager in the preparation of monthly treasury and planning to ensure the coverage of daily needs, advances on salaries, payroll, etc.
    Participate in meetings and/or trainings as appropriate, as requested by FIN/HR Manager, and as scheduled by MSF departments and/or MSF project schedules. This includes but is not limited to MSF internal meetings and/or trainings, and local, regional, or international meetings and/or trainings.
    Replace the other FIN/HR Assistant in case of absence or help/assist her/him in case of affluence and according to the workload.

    Qualifications & Requirements:
    Education:

    Degree/ Diploma in finance, business or administration related studies

    Experience:

    Essential : Minimum 2 years of demonstrable working experience in Finance and Human Resources
    Desirable experience in MSF or other NGOs in developing countries
    Languages: Essential local languages, Kiswahili and English

    Competencies/Skills:

    Adherence to MSF principles; Results and detail-oriented, service, team player, committed and flexible.
    Applicants MUST be Kenyan nationals and have the necessary statutory documents (ID, NSSF, NHIF, and a PIN certificate).

    Candidates meeting the above qualifications are requested to submit a motivation letter and an updated Curriculum Vitae as a single file mentioning the subject line “FIN/HR Assistant” and email to: msff-kenya-recruitment@paris.msf.org on or before 8th November, 2024.
     

    Apply via :

    msff-kenya-recruitment@paris.msf.org

  • Nutrition Intern

    Nutrition Intern

    Qualifications and skills

    Bachelor’s degree in Food, Nutrition and Dietetics or
    Diploma in Food, Nutrition and Dietetics

    Apply via :

    recruit.kijabehospital.org

  • Front Office Administrator

    Front Office Administrator

    Qualifications

    Bachelor’s Degree or Diploma in Office Administration, Front Office Management, Secretarial Studies, or a related field.
    Minimum of 2 years’ experience working in a front desk role, ideally within a veterinary practice or healthcare setting.
    Strong communication and interpersonal skills.
    Excellent organizational and multitasking abilities.
    Proficient in Microsoft Office and general office equipment.
    Knowledge of veterinary or healthcare industry practices is an advantage.
    Client service-oriented with a friendly, professional demeanor.
    Ability to handle confidential information responsibly.

    Main Responsibilities

    Welcome clients and handle inquiries both in person and over the phone.
    Schedule appointments and maintain accurate client records.
    Process billing and handle cash transactions.
    Preparing reports and handling reconciliations.
    Manage the clinic’s correspondence and general administrative tasks.
    Coordinate with veterinary and support staff to ensure smooth daily operations.
    Maintain cleanliness and organization of the reception area.

    If you meet the above qualifications and are ready to join our dynamic team, please submit your CV and cover letter to hradmin@andysvetclinic.com by COB 4th November 2024.

    Apply via :

    hradmin@andysvetclinic.com