Jobs Kenya

Job Qualification: criteria in BA/BSc/HND , Diploma

  • Direct Sales Representative – Nairobi Direct Sales Representative – Nakuru Direct Sales Representative – Eldoret Direct Sales Representative – Kisumu Direct Sales Representative – Mombasa

    Direct Sales Representative – Nairobi Direct Sales Representative – Nakuru Direct Sales Representative – Eldoret Direct Sales Representative – Kisumu Direct Sales Representative – Mombasa

    RESPONSIBILITIES

    The Direct Sales Representative will be responsible for the day-to-day sales activities, including identifying and prospecting potential customers, conducting customer needs analysis, providing product information and demonstrations, closing sales, and maintaining customer relationships.

    QUALIFICATIONS

    Diploma in sales and marketing or in business related fields.
    A bachelor’s degree is an added advantage.
    Proficiency in MS Suite
    Minimum six (6) months’ experience in sales or a similar field.
    Must exude confidence, with good communication skills.
    Must be presentable and adhering to the sales and marketing dress code.
    High level of professionalism, integrity, and ability to work under minimal supervision.

    EXPECTATIONS

    The Direct Sales Representative must be:

    Ready and willing to work under a tight and demanding schedule.
    Able to meet targets.
    Able to follow up on account funding.
    Act as a relationship contact person for t he member/client.
    Make daily, weekly, and monthly returns reports.

    go to method of application »

    If you are up to the challenge and possess the necessary qualifications and experience, send your application quoting the job title on the subject Direct Sales Representative to hr@kenyabankers.coop

    Apply via :

    hr@kenyabankers.coop

  • Visibilize 4Climate Action Website | Web Developer Consultancy

    Visibilize 4Climate Action Website | Web Developer Consultancy

    Design and Development:

    Design a user-friendly interface with intuitive navigation.
    Ensure the website is fully responsive and optimized for mobile devices.
    Create a modern, simple, clean, polished and visually appealing design with high- resolution images/videos consistent with the project’s branding and tagline: Making Visible the Impacts of Climate Change.
    The website should provide our internal and external stakeholders with the right information and support tools, such as AI-enhanced chat functionality for real-time support.
    The design should be compatible with devices and browsers.
    Ensure protection from malware attacks.
    Implement an easy-to-use CMS for content updates and management and ensure all third-party plugins, custom templates and add-ons are compatible.
    Incorporate search engine optimization best practices to enhance visibility.

    Content:

    Homepage: An engaging overview of the project, with dynamic visuals and clear calls to
    About: Detailed information about the project, partners, and
    Climate Change Explained: A section dedicated to explaining climate change, the interlinkages, climate change causes, and global impact.
    Information on climate change mitigation strategies and best
    Resources: A library of downloadable resources, reports, publications, and media
    Blogs
    In the media
    Events
    A contact page with email addresses, and social media
    Newsletter (at the bottom of every page, we can have it together with the contacts).

    Deliverables:

    Initial website layout and design concepts for review and feedback.
    A fully functional and approved design.
    Website development with iterative testing and quality assurance checks.
    Training sessions for APHRC staff on managing and updating website content.
    A fully functional website, ready for public access.
    Ongoing technical support and maintenance for an agreed-upon period after the website goes live.

    Qualifications and Experience

    The applicant must be a firm/company/organization with years of experience in the web design and development and a good portfolio of similar tasks.
    A degree or diploma in related disciplines e.g. software engineering, computer science, computer engineering or any relevant field.
    Vast experience in developing websites using content management systems such as WordPress, Joomla, Drupal etc.
    Experience using tools such as Google Search Console, GTMetrix, Google Page Speed Insights and Alexa to conduct website analysis, measure website traffic and performance, and identify and fix issues.
    Understanding of Linux web hosting environments.
    Excellent skills in the use of web developer tools to inspect HTML, PHP, and CSS- supported pages and make necessary edits to the web pages as recommended.
    Ability to analyze and critique requirements and make recommendations on possible solution designs.
    Ability to complete work independently, incorporate client feedback, and deliver on time. Excellent troubleshooting and communication skills.

    Applications should be submitted via email to consultancies@aphrc.org copying procurement@aphrc.org with the email subject “Web Developer Consultancy – Visibilize4ClimateAction.” The deadline for submission of applications is October 17, 2024. Only shortlisted candidates will be contacted.

    Apply via :

    consultancies@aphrc.org

  • Communications Associate (Temporary Assignment)

    Communications Associate (Temporary Assignment)

    Duties

    Support the implementation of communications strategies for countries, situations and special projects within the area of responsibility; help identify thematic priorities and target audiences to meet UNHCR’s global, regional and country-level communications objectives of leading the narrative, generating empathy and mobilizing action for forcibly displaced and stateless people.
    Monitor news and popular trends to insert UNHCR’s messaging into ongoing conversations; identify key moments for proactive communications.
    Help forge strategic partnerships with individuals and organizations who can help produce and promote UNHCR content, activities and messaging as well as provide research insights to improve communications; promote the work of engaged businesses and civil society actors.
    Support the development of news-driven and authoritative content to lead the narrative on forced displacement and show UNHCR’s impact (e.g. interviews, press releases, flagship reports, speeches), create emotive storytelling to generate empathy (e.g. stories, multimedia content) and mobilize action by signposting concrete steps people can take to help refugees (e.g. digital diplomacy, action-driven campaigns, fundraising).
    Help ensure that content created reaches maximum impact by supporting the development of strategies for distribution from the outset, boosting the visibility of out content on relevant UNHCR channels and placing it on external channels.
    Help monitor the implementation of communications projects and adjust accordingly.
    Assist in research, preparation, editing and production of professional media and communications materials for target audiences and ensure their timely dissemination via UNHCR’s communications channels, ensuring highest quality standards.
    Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.
    May be required to assist in implementation of campaigns, events and other initiatives in support of UNHCR’s strategic objectives, including its need for a leading share of voice on refugee and related matters.
    May be required to undertake missions and field trips with media and other official visitors in support of UNHCR and its work.
    Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
    Perform other related duties as required.

    Minimum Qualifications

    Years of Experience / Degree Level
    For G6 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

    Apply via :

    unhcr.wd3.myworkdayjobs.com

  • Channel Support Manager – ATM /CDM

    Channel Support Manager – ATM /CDM

    Job Purpose:

    The ATM Channel Manager is responsible for managing and optimizing the ATM /CDM channel, ensuring efficient operations, increasing transaction volumes, and enhancing customer satisfaction. This role involves strategic planning, operational oversight, and working closely with vendors, service providers, and internal teams to ensure the smooth functioning and profitability of the network.

    Key Responsibilities:

    ATM Operations Management  

    Oversee the daily operations of the bank’s ATM network, ensuring that ATMs are functional, secure, and optimally located.
    Monitor ATM uptime and work closely with service providers to minimize downtime and resolve technical issues promptly.
    Ensure ATMs are well-stocked with cash and supplies, including coordination with cash management teams.
    Develop and implement a comprehensive maintenance schedule to ensure ATMs are always operational and adhere to service-level agreements (SLAs). 

    Channel Strategy and Development: 

    Develop and execute the bank’s ATM channel strategy, including identifying opportunities for expansion, upgrading technology, and improving customer service.
    Analyze market trends and customer behavior to optimize ATM locations and functionalities.
    Evaluate the performance of the ATM network and provide regular reports and recommendations to senior management.
    Collaborate with marketing teams to promote the use of ATMs and increase transaction volumes. 

    Vendor and Stakeholder Management: 

    Manage relationships with ATM service providers, manufacturers, and cash logistics partners to ensure compliance with SLAs and quality standards.
    Negotiate contracts with vendors and ensure cost-effective solutions for ATM hardware, software, and maintenance services.
    Work with IT and security teams to ensure ATMs meet regulatory standards and are equipped with the latest security features (e.g., anti-skimming technology, encryption). 

    Compliance and Risk Management: 

    Ensure the ATM channel complies with regulatory requirements, including data privacy laws, anti-money laundering (AML) regulations, 
    Implement risk mitigation strategies to minimize fraud, theft, and other operational risks.
    Ensure all ATMs adhere to security protocols, including regular inspections, software updates, and compliance with EMV and PCI DSS standards. 

    Customer Experience and Support: 

    Continuously improve the customer experience by enhancing ATM usability, reducing transaction times, and addressing customer pain points.
    Work with customer service teams to resolve ATM-related customer complaints and ensure prompt issue resolution.
    Monitor customer feedback and transaction patterns to make improvements to the ATM channel. 

    Key Performance Indicators (KPIs): 

    ATM uptime and service availability (e.g., 99% uptime target)
    Transaction volume growth
    Customer satisfaction metrics
    Reduction in operational and security issues
    Compliance with regulatory standards
    ATM network profitability

    Qualifications

    Education:

    Bachelor’s degree in information technology, or a related field is preferred. or Diploma with extensive ATM experience 10+ years should be considered  

    Experience: 

    Experience working with ATM software and hardware vendors and managing service-level agreements.
    In-depth knowledge of ATM technologies, including hardware, software, and security protocols (e.g., EMV, PCI DSS, encryption).
    Familiarity with ATM management systems and monitoring tools (e.g., NCR Aptra, Diebold Nixdorf, or other similar platforms).

    Key Competencies & Skills:

    Problem-Solving Skills: Strong analytical and troubleshooting skills to resolve technical and operational issues. 
    Communication Skills: Excellent verbal and written communication skills to interact with merchants and internal teams effectively. 
    Customer Focus: A commitment to providing exceptional service and support to stakeholders. 
    Attention to Detail: Ability to manage multiple tasks and ensure accuracy in all activities. 
    Teamwork: Ability to work effectively within a team environment and collaborate with cross-functional teams.

    Apply via :

    equitybank.taleo.net

  • Pension Administrator Assistant Manager – Fund Administration Compliance Intern Customer Service Officer Quality Assurance Officer

    Pension Administrator Assistant Manager – Fund Administration Compliance Intern Customer Service Officer Quality Assurance Officer

    Job Ref. No: JLIL 268

    Role Purpose

    The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.

    Main Responsibilities

    Operational

    Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
    Manage the administration of retirement benefits plans for corporate clients.
    Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
    Maintain up-to-date participant records and handle all necessary documentation.
    Provide exceptional customer service to retirement benefits business clients.
    Address inquiries and resolve issues related to retirement plans promptly.
    Identify opportunities for process improvements to enhance operational efficiency.
    Streamline administrative processes to minimize errors and maximize productivity.
    Work with internal teams to implement system enhancements and automation.
    Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
    Maintain accurate and up-to-date records of retirement plans and participant information.
    Generate reports and provide timely and accurate information to clients.
    Collaborate with internal stakeholders to meet reporting obligations.

    Corporate Governance

    Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
    Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
    Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
    Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives

    Key Competencies

    Attention to detail and accuracy in retirement plan administration.
    Strong customer service and relationship management skills.
    Knowledge of retirement benefits regulations and compliance requirements.
    Analytical and problem-solving abilities to resolve complex issues.
    Excellent organizational and time management skills.
    Strong communication and interpersonal skills.

    Academic Background & Relevant Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course
    Diploma in Insurance.
    TDPK, LOMA/CII/IIK Qualification will be an added advantage.
    Minimum 1-2 years’ experience in a similar role
     

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position

    Apply via :

    Recruitment@jubileekenya.com

  • Medical Learning Officer Accounting Manager/HR Manager

    Medical Learning Officer Accounting Manager/HR Manager

    GENERAL OBJECTIVE

    The main objective of this position is to support the Medical Learning and development Referent, ensuring the effective development and implementation of medical learning solutions. While the Medical Learning referent will hold the final responsibility and accountability, this role will focus on two key complementary activities that will make possible to be closer to the field. 

    This position will be functionally and hierarchically accountable to the Medical Learning Referent. This person will work in coordination with the learning officers of the learning unit and TEMBO, to ensure the development of the different specific projects 

    SPECIFIC OBJECTIVES

    Develop Support: This includes assisting with the general development of planned learning solutions for the year. Tasks involve creating content, updating courses based on new protocols, handling translations, and proofreading when necessary. Additionally, this role will provide follow-up on various processes until the learning solutions are finalized.
    Coordinating and facilitating delivery of learning solutions: This involves coordinating and facilitating training sessions both remotely and at the field level. Examples of such training include the FC-PMR course, Hospital Management training, and SRH blended training.
    Participate in the development/review of tools and kits eg. PMR/Medco resources etc and support on administrative needs.
    Participate in simulation activities as requested. 

    MAIN RESPONSIBILITIES AND ACTIVITIES

    Updating and Developing Training Packages: Daily Management of Learning Solutions

    Analyze Context and Potential Users: Collaborate with the Technical Referent to assess the context and identify the target users for the learning solutions.
    Define Learning Objectives and Content: Work with the Technical and Medical Learning Referents to establish a general logical framework for new resources. Coordinate with the Digital Learning Manager and Medical Learning Referent to define the objectives and potential content to be included.
    Content Development and Support: Assist in developing content for technical areas outside of your expertise by providing guidance and support on general options for the logical framework. Offer feedback and monitor project development closely in coordination with the assigned Learning Officer.
    Adaptation to Context and Users: Ensure that learning solutions are tailored to the specific context and the needs of future users.
    Ensure Alignment with Current Guidelines: Verify that all content and updates align with the most recent validated guidelines and protocols.
    Coordinate the Validation Process: Work with the Medical Learning Referent and Digital Learning Manager to oversee the validation process of the learning solutions.
    Proofreading and Quality Assurance: Provide proofreading support as needed to ensure accuracy and clarity in all learning materials.

    Coordination and facilitation of trainings:

    Oversee Deployment of Learning Actions: In close coordination with Learning Administration Services from LU, manage the deployment of medical learning activities, ensuring proper implementation for both face-to-face and online methodologies.
    Facilitate and Monitor Training Activities: Actively participate in the execution of training activities and ensure that training sessions, whether online or in-person, are conducted effectively, fostering a positive team dynamic and an optimal learning environment.
    Produce Final Report: Compile a comprehensive final report that includes evaluations and recommendations for future training sessions, based on feedback and assessments.

    Follow learning resources (PMR resource/ Learning path, community medical practice) : daily management of the learning solution

    Identify and Develop New Technical Areas: Identify new technical areas to be included in the PMR resource and support their development in coordination with the Technical Referents and Medical Learning Referent for validation.
    Align Content with Learning Solutions: Ensure that all content is adapted and aligned with current and future learning solutions for the PMR-MedCo position to maintain consistency and relevance.
    Implement Content Quality Control: Establish and maintain content quality control measures, ensuring all materials follow updated guidelines and standards.
    Keep Content Updated: Regularly update the content of all learning resources to ensure they remain current and relevant.
    Contribute to the Medical Community of Practice: Actively participate in the development and maintenance of the medical community of practice to foster knowledge sharing and professional growth.

    Participate in simulation activities as requested.

    Suggest Scenarios during the development of the courses: Offer suggestions to improve future simulations based on the experience.
    Contribute to Scenario Design: Assist in developing new scenarios or adjusting existing ones for future simulations.

    SELECTION CRITERIA

    Medical degree, nursing, or midwifery diploma.
    Field experience in MSF among regular and emergency interventions is mandatory. (At least 2 years).
    Experience in designing, implementing, and monitoring learning programs in academic and/or professional settings; especially in the medical area is an asset.
    Languages: English and French (required). Spanish, Arabic and Portuguese is a plus.

    go to method of application »

    Use the link(s) below to apply on company website.  Use the emails(s) below to apply Applicants MUST be Kenyan nationals and have the necessary statutory documents (ID, NSSF, NHIF and KRA PIN certificate).Candidates meeting the above qualifications are requested to ONLY submit a motivation letter and an updated curriculum vitae as a single file (in pdf-format), mentioning on the subject email line “Accounting Manager /HR Manager”, to: The HR Manager  Médecins Sans Frontières Belgium (Kenya)  Email: msfocb-kenya-recruitment@brussels.msf.org

    Apply via :

    msfocb-kenya-recruitment@brussels.msf.org

  • AsstMgr-Restaurants Mgr-Guest Services I Coord-Accounting

    AsstMgr-Restaurants Mgr-Guest Services I Coord-Accounting

    JOB SUMMARY

    Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

    CANDIDATE PROFILE 

    Education and Experience

    High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Assisting in Management of Restaurant Team

    Handles employee questions and concerns.
    Monitors employees to ensure performance expectations are met.
    Provides feedback to employees based on observation of service behaviors.
    Assists in supervising daily shift operations.
    Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
    Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

    Conducting Day-to-Day Restaurant Operations

    Ensures all employees have proper supplies, equipment and uniforms.
    Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
    Ensures compliance with all restaurant policies, standards and procedures.
    Monitors alcohol beverage service in compliance with local laws.
    Manages to achieve or exceed budgeted goals.
    Performs all duties of restaurant employees and related departments as necessary.
    Opens and closes restaurant shifts.

    Providing Exceptional Customer Service

    Interacts with guests to obtain feedback on product quality and service levels.
    Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    Encourages employees to provide excellent customer service within guidelines.
    Handles guest problems and complaints, seeking assistance from supervisor as necessary.
    Strives to improve service performance.
    Sets a positive example for guest relations.
    Assists in the review of comment cards and guest satisfaction results with employees.
    Meets and greets guests.

    Conducting Human Resource Activities

    Supervises on-going training initiatives.
    Uses all available on the job training tools for employees.
    Communicates performance expectations in accordance with job descriptions for each position.
    Coaches and counsels employees regarding performance on an on-going basis.

    Additional Responsibilities

    Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    Analyzes information and evaluating results to choose the best solution and solve problems.
    Assists servers and hosts on the floor during meal periods and high demand times.
    Recognizes good quality products and presentations.
    Supervises daily shift operations in absence of Restaurant Manager.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :