Customer Care Intern for a duration of 3 months.
The intern will be exposed to various aspects of the organization and will need to be a hard worker.
Responsibilities will include:
Responding to customer queries
Ensuring that all customers issues are followed up
Responding to emails, mobile and website queries
Providing a summary at the end of the day
The ideal candidate must have the following attributes:
Passionate
Flexible
Excellent communication skills
Excellent written skills
Note
We will cater for the interns daily transport.
There is a possibility of employment at the end of the tenure.
However, this is not guaranteed.
Good performance will warrant you a recommendation letter and certificate.
Ready to work with the best?
Ready to stretch yourself?
Job Qualification: criteria in BA/BSc/HND , Diploma
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Customer Care Intern
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Office Administrator
Responsibilities for the Office Administrator Job
The Finance & Administration Officer will be responsible all administrative tasks in the Nairobi office, including:
Acquisition of capital items
Best management practices for asset management and procurement procedures
Setting up, oversight and management of general maintenance and service contracts
Work with the Options’ Kenya finance team to coordinate HR issues
Oversee financial management and reporting of the office
Co-ordinate the reception, post and telephone services for the small office
Ad hoc support to the MANI programme under the guidance of the MANI finance team.
They will also provide support to CICF technical team to:
Ensure systems and processes are in place for effective quality assurance of the programme
Support the organisation of meetings, note taking and sharing of outcomes
Ensure robust administration systems are established and maintained for the office.
Arrange for necessary permits, visas and travel for staff and consultants
Arrange travel logistics for the project, organising flights and hotels for consultants and project staff where necessary.
Organise all aspects of events such as project workshops, including any room hire, accommodation, travel, per diem and lunches required.
Troubleshoot key operational issue with guidance from programme management
Format and edit reports
Any other duties which may be delegated by the Technical Fund Manager which is commensurate with the nature and level of the post
Office Admin Job Qualifications
Bachelor of Business Management (or a diploma with increased experience, see below)
Minimum of 2 years of experience in a similar role (or a diploma in Business Administration and 4 years of experience)
Demonstrated strong administrative skills
Experience in procurement according to best practice guidelines
High level IT proficiency in Microsoft Office applications especially with advanced Excel skills.
Knowledge and proficiency in accounting software packages e.g. Quickbooks, Peachtree
Self-starter, who can work independently and as part of a team
Effective inter-personal skills
Excellent written and oral communication skills
Previous experience with international donors such as the UK Department for International Development (DfID)
Fluency in English and Swahili -
Projects Admin
The key responsibilities and duties of projects Admin are;
Ensuring that projects are run in compliance with the Organization’s requirements
Providing relevant guidance to project teams
Maintaining and integrating project plans
Tracking & reporting overall progress
Administering the project budget and ensuring that it is within the financial resources available.
Planning & scheduling resources for a group of projects
Monitoring resource utilization
Performing quality reviews
Establishing and maintaining the project documentation information.
Ensuring acceptance documents are submitted in time
Provide an estimate budget of all projects before they start.
Ensuring that the goals of the project and deadlines are adhered to.
Ensuring that there is adequate stock for projects by liaising with the procurement department so that projects do not stall.
Ensuring that all engineers have airtime to ease communication.
Timely approval of all requisitions forms presented.
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Develop a detailed project plan to monitor and track progress.
Tickets and travel.
Qualifications
Bachelor in Business administration or any equivalent course
Diploma in Business administration or any equivalent course
Proficient in Microsoft Access
Experience in working in telecommunication industry
Two years’ experience working in a busy office -
Interns
We offer internships to students from various universities. Placements range in duration from 6 to 9 months.
What’s constant here is the hands-on experience you’ll get working in one of our sites and as well you will be tasked with coming up with one improvement project for our processes.
We are currently sourcing for recent graduates who want internship in our supply chain business area.
Education:
Degree in Print technology, Printing Technology, Print Finishing, Electronic Publishing.
Certificate and Diploma in print technology, Print Finishing, Electronic Publishing
Diploma/Higher diploma in Mechanical Engineering,Mechatronics Engineering.
At least graduated with a first class honors or distinction (for higher diploma) during 2015/16 year.
We shall provide a stipend to cater for your transport expenses during the duration of the internship and a certificate of completion will be awarded at the end of the internship -
Field Collections Agent
Responsibilities
Ensure all work queues are acted upon.
Ensure all PTP information to be captured accurately
Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
Achieve the monthly collection targets.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Perform field visits and submit reports/action plans to recover debt.
Work closely with the branches on their bad debt portfolio
Other duties include:
Conduct field visit assessment before visiting the market areas.
Manage relationships with local authorities and Security Officers
Plan and organize field collection drives across all branches.
Flag BFCs to be forwarded to the EDC for action
Requirements
2 years’ work experience in debt collection
Experience in a microfinance, bank or any financial institution
A good level of general education- Diploma or degree
Computer literacy
Education background in sales/Marketing
Key Competencies
Customer Handling
Sales and Business Development
Enforcement of contract and repayment obligations
Administrative Support
General support to all tasks
Communications
Small Branch Operations
Information Collection
Personal Attributes
Integrity and ability to work in consumer finance
High Motivation
Self starter-functional problem solver
Process discipline- Ability to follow SOPs -
Security Co-ordinator Assistant Chaplain
Responsibilities for the Security Co-ordinator Job
Developing and implementing the security strategy in line with overall objectives
Managing access control and keeping out unauthorized persons and maintaining a log of visitors including vehicles
Maintaining a data bank of security incidences, reviewing, evaluating and recommending actions on reported incidences including undertaking investigations and corrective measures.
Coordinating and monitoring security audits and submitting to management
Developing solutions in line with recommendations including formulating new procedures and approaches to security.
Developing, reviewing and participating in security training for University staff and students.
Supervising and/or conducting security awareness programs for the University community and overseeing continuous skills upgrade for all security staff.
Supervising outsourced security service providers in line with SLAs
Carrying out intelligence gathering and disseminating security updates and alerts
Coordinating evacuation procedures during emergencies in liaison with University management and other security and safety organs
Liaising with other law enforcement agencies to enhance security measures
Implementing best practices in security procedures and compliance with University policies and procedures and applicable government and county laws.
Implementing change initiatives to achieve desired business plans and culture.
Ensuring appropriate Christian behavior both internal and external in line with the institution’s Strategy.
Security Co-ordinator Job Requirements
Christian commitment and practice
Bachelor’s degree in Security/ Criminology or equivalent
Paramilitary Training
Diploma in security related area
At least 7 years’ relevant experience
Demonstrated customer relations skills
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Business Development Supervisor Auditor Internal Auditor
Experience & Personal Attributes Required for the Job
Must have the ability to evaluate business opportunities with partners and potential customers and negotiate with other departments to implement marketing initiatives.
Must be able to forge and keep close relationships with existing clients
Should be familiar with a variety of the field concepts, practices and procedures.
Must have real extensive experience in planning and people management skills.
Wide degree of creativity and attitude is expected
Business Development Supervisor Job Qualifications
Must have a minimum degree/Diploma in Sales and Marketing or any other related fields with at least 5-7 years of experience in the same field.
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Sales Executive
Job description
As a sales executive you will be creating a portfolio of key customer accounts, selling mineral water products to corporates, institutions and the public sector. You will spend the majority of the time in the field acquiring new accounts and managing your existing ones. The rest of the time you will be planning your lead generation and pipeline.
DUTIES AND RESPONSIBILITIES.
Listening to customer’s requirements and presenting appropriately to make a sale.
Meeting set targets for the assigned market territory.
Building and managing relationships with both existing and new clients.
Negotiating the terms of agreement and ability to close the sale.
Researching and analysing sales option.
Maintaining quality services by establishing and enforcing organizational standards.
Resolve customer’s complaints by developing relevant solutions.
Preparing reports and making recommendations to the management.
Accessing competitor’s activities and changing trends in the market.
Cold calling to arrange meetings with potential customers to prospect for new business.
Challenging any objections with a view of closing the sale.
Attending team meetings and sharing best practice with fellow colleagues.
Advising customers on delivery schedule and after sales services.
Recording orders and sending details to the customer service.
REQUIREMENTS.
Degree or Diploma in business related course.
3-5 years’ experience in selling FMCG especially engaging in the direct sales.
Based in Nairobi
Sales experience dealing with mineral water will be an added advantage.
SKILLS AND COMPETENCIES
Good organizational and time management skills.
Ability to deal with rejections.
Confidence, motivation and determination.
Excellent sales and negotiation skills.
Good communication skills.
Ability to work under minimum supervision.
Team work.
Good business sense and professional manner. -
Information System Internship Community Empowerment Officer
Job Summary
The position report to the Finance and administration Manager and is responsible for heading the MIS function of the organization.
He/she will be in charge of managing the organizations IT system, through the implementation, use of technologies and training of the employees. He/she will also be in charge of creating strategies that support the goals of the organization.
Rafode is looking for someone who has experience in Database Management, Networking, web maintenance, one who will assist Rafode to leverage on technology to improve on customer service, operations,finance and exposure to mobile banking and be able to handle IT security/frau related risks.
Responsibilities for the Information System Intern
General Managing of Information System
Taking the responsibility of all IT setups in head office and all branches: hardware and software;
Setting up and maintaining the MIS in all the organization branches;
Maintaining the network & e-mail connections;
Installing and updating the loan tracking software and the financial/accounting software used in the organization
Ensuring that the security of the company’s data is protected through weekly and monthly backups of all loan tracking and financial software information;
Developing and conducting computer skills training for all staff members;
Ensuring that Rafode IT process is implemented in all the branches of Rafode
Managing the loan tracking software
Following up the use of the software, making sure that users do enter the data on a daily basis;
Conducting monthly reconciliations between the accounting and loan tracking software, making sure of the correctness of the data entered by users;
Producing daily, weekly, monthly, quarterly, annual reports as required
Carry out core banking system security functionalities including but not limited to user management
Carry out risk assessment and advice the management on potential risks during new system implementation and business process re-engineering
Review logical rights and permission to system access on quarterly basis with departmental heads
ICT equipment basic maintenance and support
General training and support of Branch and head office staff on ICT matters
Qualifications for the Information System Internship
Bachelors degree in ICT or related field from a recognized university and minimum of 2 years experience in information technology with hand on experience in IT security on operating system and database
Diploma in ICT with over 5 years experience
Knowledge of web programming knowledge is an added advantage
The position is on a two year renewable performance based employment contract
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Arc-Welding Technicians
The applicant should have certificate, diploma or degree in mechanical engineering or any related course with very good experienced in the same position.
The applicant should be a person of good conduct.
Salary is negotiable based on experience.