Operations Supervisor Job Responsibilities
Co-ordinate with Clearing & Forwarding and Warehouse staff and ensure activities remain coordinated and running smoothly.
Check and verify transport records, handle queries or concerns of transportation activities.
Ensure continuous improvement including strategic reviews for the warehouse related functions, utilizing quality process and participation in high performance and self directed work teams.
Act as logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely and high quality.
Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented.
Meet or exceed established goals relative to on-time delivery .
Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements.
Keep stock control systems up to date and planning future capacity requirements.
Ensure proper compliance and adherence to Export /Import Administration Regulations.
Oversee short duration projects relating to transportation, logistics, export regulations, and related functions.
Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
Ensure implementation of warehousing strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.
Provides direction for systems improvements and changes to operational requirements
Qualifications for the Operations Supervisor Job
Preferably a graduate or diploma holder in Operations Management, Logistics & Supplies Management or any other relevant field.
Clearing and forwarding/ Transport and logistics background is a MUST.
Aggressive, focused, self-oriented person and responsible.
Advanced level of Computer knowledge [ Excel, powerpoint, word and emails].
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Job Qualification: criteria in BA/BSc/HND , Diploma
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Operations Supervisor Office Administrator
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Channel Manager Key Account Handler Account Holder Key Account Manager Van Sales Representative
Responsibilities for the Channel Manager Job
In charge of the general trade Channel which includes all Sub Distributor business and Van business nation wide
Responsible for the Distribution, Coverage, Visibility, Volume and Sales targets nationally ensuring the quality execution of customer based design fundamentals in store. ie: Distribution of all cores SKU’s, retail pricing objectives met, shelving and merchandising targets met van selling success criteria met or exceeded in all covered areas.
Set and track monthly sales targets per brand, per SKU, per Rep, Per region monthly
Coordinate the involvement of company personnel, including support service and management of resources in order to meet set performance objectives and expectations
Responsible for selling to all the retail customers through the Sub-D captains and sales representatives
Responsible for identifying and developing new and potential SUB DS
Responsible for training, coaching, and tracking results of sub d captains following EDAC cycle (Educate, Demonstrate, apply, consolidated) and tracking results via daily sales reports and sport-check in the field.
Responsible for perfect reporting of the sales data to the National Sales Manager.
Responsible for ensuring that all the Sub Distributors are profitable and sustainable
Prepare weekly, monthly & quarterly sales reports.
Handle and respond to existing products queries from clients quickly, effectively and accurately.
Channel Manager Job Qualifications
Degree/ Diploma in Business, Sales & Marketing
Minimum 5 years’ experience handling General Trade with 2 years in managerial positions.
Experience and knowledge in field sales especially FMCG
Must have a valid driving licence
Good verbal and written communication skills
A person of integrity with good business acumen
Excellent data analysis and presentation skills
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Procurement & Logistics Officer
Key Responsibilities for the Procurement & Logistics Officer Jobs
Preparation, co-ordination and implementation of consolidated annual procurement plans and ensure user departments adhere to it in line with approved budgets;
Formulate the Value for Money (VFM) framework to inform the organization procurement
Preparation of Request for proposal documents
Provide logistical support for project activities; including transport for client visits, events such as workshops, meetings, etc.
Coordinate the receipt, opening and evaluation of quotations, tenders, or proposals for goods, services or works;
Preparation and management of contracts in liaison with the Finance and Admin manager for its legality and ensure proper authorization in accordance with KCIC policies;
Ensuring user departments adhere to procurement plans in line with budgets;
Carrying out market surveys, monitor and evaluate performance of the supply chain function;
Ensuring sound partnerships with suppliers and clients;
Ensuring timely, efficient and effective procurement of goods, services and works, while strictly adhering to the procurement policy;
Establishing in liaison with the relevant departments and end-users, quality specifications of goods and services required by KCIC;
Carrying out designated checks on quality and security aspects of procurement;
Reviewing the supply chain to ensure it is efficient and effective;
Managing the annual supplier pre-qualification exercise;
Managing the disposal of obsolete and disposable items with authorization from the Finance and Admin Manager.
Secretary to the Bid Evaluation Committee; collate and present procurement documentation to the relevant
Tender and Disposals Committees for adjudication and award;
Prepare supplier’s contracts and purchase orders and submit for approval;
Maintain files and records for all procurement processes, tenders, procurement evaluations, contracts,
Purchase orders and all correspondences relating to the procurements;
Submit procurement documents, contract and LPOs for payment processing;
Facilitate the annual procurement audit and other procurement reviews.
Facilitate for insurance cover for all assets and equipment for KCIC.
Minimum Academic Qualifications
A Bachelors degree in Supply Chain Management or its equivalent from a recognized University.
Diploma in Procurement and Supplies Management and membership to Kenya Institute of Supplies Management.
Four (4) years experience in procurement in a large organization;
Ability to communicate effectively both orally and in writing;
Good at negotiating, networking and dealing with numbers;
Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others
Professionalism – Masters subject matter related to responsibilities
Teamwork – Actively contributes to an effective, collegial, and agreeable team environment -
Community Programs Officer
Location: MathareReports to: Community Programs OfficerHours: 6 days a week (expected to work over the weekend then take a day-off during the week) Sunday 1-5pm.
Responsibilities for the Community Programs Officer Job
The Youth Coordinator is responsible for developing, implementing and evaluating programs for youth in the Mathare community.
Research and develop programs for youth
Assess the program needs of youth in the community and identify areas where new programs are needed
Communicate with youth to determine their needs and interests
Ensure a variety of programs and activities are planned and implemented
Document and report on program progress
Plan and implement activities for youth
Develop plans of work for the various youth departments
Oversee the implementation of the youth program activities
Recruit and expand the beneficiaries’ base for the youth and market the activities undertaken by the youth.
Offer strategic direction and oversight for Ghetto Mirror- a monthly community magazine produced by the
youth
Recruit, train and oversee youth leaders
Encourage local youth to participate in local, regional and national programs
Promote youth programs
Ensure that youth are aware of available activities
Coordinate a community relations campaign to promote youth programs
Arrange for advertising of youth programs
Maintain contacts with local, regional and territorial organizations for youth
Administer youth programs
Prepare an annual work plan for youth activities
Work with the Community Programs Officer to prepare the youth program annual budget
Record information on and prepare reports concerning youth programs, costs, numbers of participants and equipment and facility use
Provide weekly, monthly and yearly reports
Ensure that all programs and activities are implemented according to relevant policies and procedures
Monitor the use of equipment and facilitiesWork with the Community Programs Officer and Metrics & Evaluation team to evaluate the effectiveness of programs.
Qualifications for the Community Programs Officer
A diploma in Youth leadership development, Project Management or Community Development
A degree in social sciences will be an added advantage
3 years experience in management of youth programs
Experience working in informal settlements
Good communication skills and conflict resolution skills
Self-motivated, innovative, proactive and self- directed
Good organizational and interpersonal skills
Must be Computer Literate -
Electrical Technician Shop Manager
Responsibilities for the Electrical Technician Job
Install systems in line with the Company’s quality standards and tests equipment
Installation of Petrol stations fuel pumps
Installation of flexible underground piping system
Ensure preventive maintenance completed in line with company’s quality standards, in timely manner
Report back to Sales Manager – Petroleum any customer complaints identified in the field
Carry out maintenance of Petrol pumps, service station electrical equipment and underground piping.
Understands implications of work and makes recommendations for solutions
Responsible for, and makes recommendations to, fulfill departmental quality, safety, quantity and teamwork requirements
Electrical Technician Job Qualifications
Technical Diploma/Degree/ Certificate (Electrical) from reputed institute.
With a Degree must have a minimum of 3 Years hands-on experience in maintenance of petrol station equipments like pumps, dispensers etc. Diploma – minimum of 5 years hands-on experience, Certificate minimum of 8 years hands-on experience
Must have worked in petroleum industry
Must be registered/approved by Weight and Measures Office
Asis Certificate
Ability to identify potential and existing problems
Knowledgeable on Petroleum Rules and Safety regulations
Must be self-motivated, disciplined and able to work in team.
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Administration Officer
Position Summary
The Administration Officer is responsible for the day to day office management duties which support efficient execution of AWF operations while adhering to statutory requirements. This position is responsible for executing logistics, ensuring a friendly and service-oriented approach to all site visitors, and providing essential services at the AWF Headquarters and supporting other country offices as required. The Administration Officer reports to the Director IT, Infrastructure and Administration.
Admin Job Key Duties & Responsibilities
Manage and coordinate program related events; work closely with other departments in the management of other organization based events such as staff program and donor meetings.
Ensure the AWF Conservation Centre premises are kept clean, orderly and in good condition at all times.
Ensure efficient management of staff logistics by assisting with Visa application, flights and local transport
Assist in reviewing standard operating procedures (SOPs) for efficient office operations across AWF. SOPs will prescribe standards for reception safety, security and other administrative services necessary to facilitate program operations.
Maintain all country-level registrations and MOUs within AWF. Ensure that all registration documents are scanned and housed in a central repository. Ensure registration requirements are adhered to and renewals/annual filings are completed timely.
Ensure timely payment of bills
Update and maintain a VAT database
Establish master service contracts across regions and/or insurance types.
Work with all departments to implement proper archival standards for AWF. Filing for all departments should be organized, accessible, and maintained in such a way that balances cost and space considerations.
Assist front office when required
Qualifications for the Admin Job
Higher Diploma Business Administration or related field or a Bachelor’s Degree
Minimum of 5 years’ experience in a similar position (preferably in an international NGO set-up or busy working environment)
Demonstrated interest and understanding of key administrative functions ranging from, procurement and cross border logistics
Proactive nature of problem solving
Familiarization in dealing with government departments, revenue authorities and immigration departments
Ability to manage multiple tasks and prioritization
Excellent customer service and interpersonal skills
Excellent verbal and written communication skills
Quick learner / Fast adaptor with high level of flexibility
Ability to take initiative and work with minimal supervision and a sense of urgency
Excellent organizational aptitude and coordinating ability
Ability to assess and react appropriately to changing circumstances
Ability to pay attention to detail and meet strict deadlines
Ability to work as part of a team in a multicultural environment
Ability to proactively share information as needed
Computer literacy – proficiency in Microsoft Office
Fluency in French preferred -
Sales and Marketing
Sales & Marketing Job Requirements and Experience
Degree or Diploma in Sales and Marketing
Minimum 2-3 years of experience working with:
Test equipments.
Electrical tester.
Electronic equipments.
Fibre optics equipment’s.
Security equipment’s.
Oil and Gas equipment’s.
Plant machineries.
Working knowledge of Microsoft Word and Excel
Fluency in English and Swahili
Strong problem solving skills
Good negotiation skills
Excellent communication skills on all levels
Professional interpersonal skills
Proactive, self-driven individual Independent, self-starter capable of working well with a team, multi-tasking effectively and managing a variety of responsibilities typical in a start-up environment.
Key Responsibilities for the Sales & Marketing Job
Calls, visits, make presentations to existing and prospective customers.
Maintain existing accounts, obtains orders, and establishes new dealerships.
Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
Exhibit products and services to existing/potential customers and provide best solutions vs needs
Coordinates sales effort with finance and technical teams.
Responsible for achievement of overall (individual and team) sales targets (monthly/annual). -
Laboratory Technologist Superstars
About The RoleThis is a key clinical position that will provide critical impact on our ability to provide comprehensive primary care to our patients. We are looking for individuals who can ensure an outstanding patient experience while providing the highest quality laboratory results.Key Benefits
Learn all about clinic operations
Training on many aspects of patient care
Chance to interact with people from all walks of life all day long
Responsibilities
Provide comprehensive laboratory services. You will see a large variety of patients from many different backgrounds who present with various complaints and have different laboratory needs.
Help us grow our clinical services. As a start-up company with a big vision, every team member plays an integral role in transforming the healthcare system in Kenya. We are looking for everyone to contribute their creativity and energy toward realizing the vision of friendly, high-quality, affordable health care.
Take on marketing and clinical management responsibilities. We take a team approach to everything we do at Penda. This means that our lab techs do much more than just work in the lab. Lab techs are expected to help with managing the petty cash at the clinic which will ensure all money is accounted for and are very involved in the relationship management of partnership in the community.
Be a great teammate and go above and beyond. It’s part of your job to make sure you and your teammates love their work and that you share their work load with them when yours is lighter. This specifically means spending time in reception and triage when you don’t have patients. Work well with others go above and beyond what is expected from you
Pay
Starting salary depends on experience/abilities. Ongoing salary is determined by performance and attitude.
Location and Hours:
We have an opening at our Kitengela branch.
52 Hours per week.
Requirements
Outstanding patient interaction skills are a must
Super friendly and fun – enjoys being part of a team
Diploma, Higher Diploma or BSC in Medical Laboratory Science
Fully proficient in lab services, including hematology
Must have a licence.
Must be fluent in English and Kiswahili -
Customer Service Manager – Online Travel Company
Primary Responsibilities:
The Client Service Manager will be responsible for:
Operate as the liaison / lead point of contact for any and all matters specific to clients
Build and maintain strong long lasting Relationships with our clients
Be able to establish a full network within clients organization i.e. finance, operations, logistics
Work closely with finance to ensure clients are invoiced on time and debt collection
Handle clients’ requests in efficient, timely manner
Maintain communications with heads of other supporting departments.
Develop and implement customer service policy for our account to managers.
Keeping accurate records of discussions or correspondence with clients both key and accounts handled by account management team
Analyzing statistics or other data to determine the levels of customer service in our organization.
Specific Responsibilities:
Investigating and solving customers problems which might be complex or long standing problems which have been passed on by account management
Handle escalated issues and effective response to customer requests, problems and special needs which can extend to a global client base.
Work closely with head of technical and head of operations to ensure that IVM checks are done in a timely manner and also that seal shortages are communicated to account managers so that the same can be relayed to affected clients in a timely manner
Ensure that collections are done effectively across all clients both key and minor, in a timely manner to boost cash flow.
Come up with a collection incentive matrix to ensure that account managers do collections effectively and on time.
Develop processes to identify customer problems and resolve them expeditiously and efficiently.
Come up with a training timetable for the technical support team
Analyze the after training contact reports from the technical support team, to enable us come up with a manual on common FMS issues that clients face on a day to day.
Resolving issues or conflicts within client needs and contract terms by implementing plans and demonstrating excellent customer service principles.
Follow up on the issues logged in the CRM to ensure that all issues raised by clients are closed.
Visit all the key clients periodically communicate to them bi weekly and also monitor through the CRM that the other accounts handled by account managers are visited and spoken to
Dedicate last week of every month to visit all the stubborn clients in paying with the respective account managers.
Any other duties within the scope of my work as may be assigned to me from time to time.
Qualifications:
Bachelor’s degree in Business Administration or any other related field
Diploma in customer service/public relations.
Proven working experience of at least 3 years as a customer service manager in Airline / Travel industry / E-commerce industry
Excellent knowledge of management methods and techniques
Proficiency in English, both spoken and written.
Working knowledge of customer service software, databases and tools.
Awareness of industry’s trends and emerging issues in customer service.
Ability to think strategically and to lead a team.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation skills.