Job Qualification: criteria in BA/BSc/HND , Diploma

The roles include;
Manages third party relations including KPLC, KETRACO, KENHA, KURA and the County Government.
Gathers adequate market knowledge to guide strategic and tactical decisions for purposes of achieving and sustaining effective competitive positioning of the region
Attends management, strategic and routine meetings.
Manages regional office activities in accordance with management objectives.
Plans, organizes, coordinates and controls all regional activities so as to achieve the desired technical objectives.
Allocates, schedules, plans, organizes, leads and coordinates duty for, Engineers /Auxiliary support staff in the region and all contractors or engineers on technical visit to the region.
Ensures safety of staff and/or contractors by adhering to company safety rules/regulations at all times e.g. use of safety equipment in heights, safety belts in driving etc.
Eradicates, eliminates or reduces risk of fraudulent activities involving company property by staff and/or contractor.
Prioritizes customer complaints and/or network failures to avoid disruption of service and subsequent loss of revenue to the company.
Attends to regional or global faults raised through ticketing tool otherwise affecting the region.
Coordinates maintenance and repair of support equipment e.g. Generators, UPSs and any other device associated with BS, Microwave backbone, Fibre infrastructure
Undertakes equipment commissioning, acceptances, upgrades or downgrades, following due process and laid down processes and procedures.
Manages fueling of generators by staff and/or contractors.
Keeps a record of all spare parts. Requisitioning of the same based on re-order levels while forecasting and managing logistics regional functions.
Ensures preventives maintenance is done as per target and updates regions’ preventives database accordingly.
Ensures that all curatives maintenance is done in accordance with regions’ downtime budget and closing the ticketing tool upon every curative.
Oversees and coordinates root cause analysis of every fault, with a view to taking relevant and necessary actions to avoid repeat occurrences and reporting the same to Management.
Liaises with NMC/NOC, Engineering, and Network Build & Roll-out, Service Delivery team or vendors on ways to improve identified network areas of weakness.
Ensures timely reports to HQ as required on daily, weekly, monthly or yearly basis.
Directly responsible for site and/or property maintenance either through the company or Subcontractors and management of regional technical offices/stores.
Develops the technical, leadership or managerial skills of staff under the jurisdiction to attain a level of autonomy in their areas of operation and identify any needs for training and/or attachments for skill development.
Conducts continuous and annual assessment of team members.
Prepares and presents regional budgetary needs every financial year to Management
Manages petty cash and ensures timely presentation of accounts to finance department.
Team building – Provides quality leadership to achieve and sustain optimal motivation, commitment and participation of staff to achieve personal and company objectives – Maintains effective and motivated regional maintenance team – Allocates roles and responsibilities of each team member – Ensures that the right people are in the right positions and oversees the development of their skills and knowledge – Undertakes performance management for the teams; formulates appropriate
Key performance indicators for the team and regularly reviews their performance – Fosters team work
Costs – Financial management including, Reviews and vets technical invoices, completion certificates, and quotations from the company’s Contractors – Monitors and optimizes costs in Service Delivery, and ensures adherence to budgets and undertakes regular reviews for improvement – Undertakes regular and appropriate implementation of costs review measures; Management of costs in services provision
Note: Other projects and responsibilities may be added at the company’s discretion.
Focus areas of responsibility – % of time spent
All networks uptime target is 99.9%
Fault resolution targets are 95%
Projects implementation on time and budget
Preventive maintenance performance on time and budget
Quarterly Spares requirement forecasting accuracy of 98% based on equipment failure rate
Standardized spare stocking updates and logistic functions with 100% spares inventory accuracy
Submit regions weekly preventive, curative, incident and uptime reports every Monday and Monthly reports by the 1st of every subsequent month
Presentation of regional float expenditure and vehicle mileage to finance department or OAM coordinator by the 5th of every month.
Quarterly fault recurrence rates in region: <5% for Transmission faults and <5% for Wimax BTS , WIFI, and Metro Fiber nodes Team work and team building Relationship building and the management of third party relations including KPLC, KETRACO, KENHA, KURA and the County Government. Service delivery roles to ensure that customers in the region are happy with the company's services Working Relationships Internally Constant communication and coordination with other Technical Sections and Commercial Department to ensure quality of service is maintained. Externally Coordination with customers to ensure the company complies and meet the standards in regards to service. Working Environment Conditions: Work normally performed in both office/outdoor settings Work at odd/longer hours and generally out of office hours including weekends Can be called back from leave days Phone should be on and reachable all the times May be required in the inspection of buried cable, construction sites and field facilities Performance of this requires working safely and may require outdoors in all weather conditions, all noise levels, hazardous conditions and on the full range of outdoor work surfaces. Exposed to the roads. Operations : The employee be occasionally required to stand, walk to handle, feel or operate active equipment/objects The employee may occasionally lift The employee will occasionally climb towers/mast Interacting with live powered equipment and data circuits Exposed to the roads most of the time  Specific vision abilities required by this job include close vision, distance vision  Heights and depth phobia Hazardous environments Academic & Professional Qualifications Bachelor's degree in Electrical and Electronics engineering or its equivalent with a bias in telecommunication with at least 5 years’ experience in Field Operations OR  Higher National Diploma in Electrical/Electronics engineering with at least 7 years’ experience Project management qualification would be an added advantage. Experience At least 7 years’ relevant experience in a leading organization in the telecommunication industry of which 3 years must have been in a managerial level.  Additional skills Excellent administrative, analytical and organization skills with attention to details Great ability to prioritize and work with minimum supervision; discretion and integrity: High degree of judgment and tact in handling the most sensitive, diverse and confidential situations or material Proactive attitude with a high degree of initiative, independence, reliability and adaptability, with an ability to anticipate and resolve problems. Ability to work in a team-oriented environment to perform effectively in a constantly changing environment with competitive activities and demands, and proactively resolve challenges in a productive way: Commitment, excellent inter-interpersonal skills and ability to work effectively in a multicultural/disciplinary environment. Very high degree of flexibility and a demonstrated capacity to handle a variety of multiple concurrent activities, to judge priorities and take initiative in a fast paced environment under tight deadlines Leadership skills Dependable and reliable Core Technical competencies required for the role  Ability of understanding business development strategies and mobilizing the team without a compromise on their qualitative output and;  Ability of ensuring that cost controls; profitability and risk management are part of Field Operations management. go to method of application »