Jobs Kenya

Job Qualification: criteria in BA/BSc/HND , Diploma

  • Customer Excellence Lead (Technical Support)

    Role Overview

    We are seeking a Customer Excellence Lead to ensure our customers receive timely and effective assistance. This role is ideal for someone with hands-on experience in resolving technical issues and managing customer relationships in a fast-paced environment. You will be responsible for providing technical support, onboarding clients, and ensuring a seamless user experience.

    Key Responsibilities

    Technical Support & Troubleshooting

    Provide hands-on support for resolving customer issues related to platform functionality and performance.
    Troubleshoot and resolve technical issues, escalating complex problems to the development team when needed.
    Maintain detailed records of customer interactions and solutions.

    Customer Onboarding & User Training

    Guide new clients through the onboarding process, ensuring successful implementation and adoption of the MLH platform.
    Conduct training sessions to help users maximize platform features.
    Develop and update user-friendly documentation, including guides, FAQs, and how-to videos.

    System Monitoring & Issue Management

    Monitor platform performance and proactively address potential technical issues.
    Report recurring technical problems and suggest improvements to prevent future occurrences.
    Work closely with the tech team to test and validate system updates before release.

    Customer Relationship Management

    Build strong relationships with clients by providing empathetic and responsive support.
    Regularly follow up with clients to ensure their needs are met and gather feedback to improve the platform.
    Act as the bridge between customers and the internal team, advocating for client needs and concerns.

    Process Improvement

    Contribute to the development and refinement of support processes and tools.
    Identify opportunities to improve the customer experience and reduce response times.

    Qualifications and Skills

    Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical experience).
    2-4 years of experience in technical support or customer service, ideally in a SaaS or tech-driven organization.
    Solid understanding of troubleshooting techniques and basic web technologies.
    Strong communication skills, with the ability to explain technical concepts in simple terms.
    Experience in the healthcare or e-learning sector is a plus.

    Preferred Traits

    Customer-focused with excellent problem-solving skills.
    Proactive, detail-oriented, and capable of managing multiple tasks simultaneously.
    Team player with a passion for technology and making a positive impact.

    Why Join Us?

    Work at the intersection of healthcare and technology, impacting lives across Africa.
    Join a growing, mission-driven organization with opportunities for career advancement.
    Competitive salary within the range of KES 60,000 – 80,000 per month.

    Send your resume and a cover letter to admin.kenya@tc4a.com, detailing your experience in technical support and why you’re a great fit for this role.Deadline: Applications must be submitted by 18th December 2024, 5 PM EAT.

    Apply via :

    admin.kenya@tc4a.com

  • Digital Intern

    Qualifications

    Diploma/Bachelor’s degree in Marketing, Communications, or a related field.
    Understanding of key digital marketing channels such as social media, content marketing, as well as basic knowledge of online advertising platforms (Google Ads, Facebook Ads) and analytics tools.
    Ability to quickly adapt to new technologies and digital marketing trends.
    Excellent written and verbal communication skills.
    Ability to explain complex digital marketing concepts in a clear and simple manner.
    Ability to track and measure the success of digital marketing campaigns.
    Ability to adapt marketing strategies to suit the unique needs of micro entrepreneurs.

    Submit CV internship@handinhandea.org Deadline 20th Dec 2024
     

    Apply via :

    internship@handinhandea.org

  • Customer Excellence Lead (Technical Support)

    Role Overview

    We are seeking a Customer Excellence Lead to ensure our customers receive timely and effective assistance. This role is ideal for someone with hands-on experience in resolving technical issues and managing customer relationships in a fast-paced environment. You will be responsible for providing technical support, onboarding clients, and ensuring a seamless user experience.

    Key Responsibilities

    Technical Support & Troubleshooting

    Provide hands-on support for resolving customer issues related to platform functionality and performance.
    Troubleshoot and resolve technical issues, escalating complex problems to the development team when needed.
    Maintain detailed records of customer interactions and solutions.

    Customer Onboarding & User Training

    Guide new clients through the onboarding process, ensuring successful implementation and adoption of the MLH platform.
    Conduct training sessions to help users maximize platform features.
    Develop and update user-friendly documentation, including guides, FAQs, and how-to videos.

    System Monitoring & Issue Management

    Monitor platform performance and proactively address potential technical issues.
    Report recurring technical problems and suggest improvements to prevent future occurrences.
    Work closely with the tech team to test and validate system updates before release.

    Customer Relationship Management

    Build strong relationships with clients by providing empathetic and responsive support.
    Regularly follow up with clients to ensure their needs are met and gather feedback to improve the platform.
    Act as the bridge between customers and the internal team, advocating for client needs and concerns.

    Process Improvement

    Contribute to the development and refinement of support processes and tools.
    Identify opportunities to improve the customer experience and reduce response times.

    Qualifications and Skills

    Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical experience).
    2-4 years of experience in technical support or customer service, ideally in a SaaS or tech-driven organization.
    Solid understanding of troubleshooting techniques and basic web technologies.
    Strong communication skills, with the ability to explain technical concepts in simple terms.
    Experience in the healthcare or e-learning sector is a plus.

    Preferred Traits

    Customer-focused with excellent problem-solving skills.
    Proactive, detail-oriented, and capable of managing multiple tasks simultaneously.
    Team player with a passion for technology and making a positive impact.

    Why Join Us?

    Work at the intersection of healthcare and technology, impacting lives across Africa.
    Join a growing, mission-driven organization with opportunities for career advancement.
    Competitive salary within the range of KES 60,000 – 80,000 per month.

    Send your resume and a cover letter to admin.kenya@tc4a.com, detailing your experience in technical support and why you’re a great fit for this role.Deadline: Applications must be submitted by 18th December 2024, 5 PM EAT.

    Apply via :

    admin.kenya@tc4a.com

  • Digital Intern

    Qualifications

    Diploma/Bachelor’s degree in Marketing, Communications, or a related field.
    Understanding of key digital marketing channels such as social media, content marketing, as well as basic knowledge of online advertising platforms (Google Ads, Facebook Ads) and analytics tools.
    Ability to quickly adapt to new technologies and digital marketing trends.
    Excellent written and verbal communication skills.
    Ability to explain complex digital marketing concepts in a clear and simple manner.
    Ability to track and measure the success of digital marketing campaigns.
    Ability to adapt marketing strategies to suit the unique needs of micro entrepreneurs.

    Submit CV internship@handinhandea.org Deadline 20th Dec 2024
     

    Apply via :

    internship@handinhandea.org

  • Customer Excellence Lead (Technical Support)

    Role Overview

    We are seeking a Customer Excellence Lead to ensure our customers receive timely and effective assistance. This role is ideal for someone with hands-on experience in resolving technical issues and managing customer relationships in a fast-paced environment. You will be responsible for providing technical support, onboarding clients, and ensuring a seamless user experience.

    Key Responsibilities

    Technical Support & Troubleshooting

    Provide hands-on support for resolving customer issues related to platform functionality and performance.
    Troubleshoot and resolve technical issues, escalating complex problems to the development team when needed.
    Maintain detailed records of customer interactions and solutions.

    Customer Onboarding & User Training

    Guide new clients through the onboarding process, ensuring successful implementation and adoption of the MLH platform.
    Conduct training sessions to help users maximize platform features.
    Develop and update user-friendly documentation, including guides, FAQs, and how-to videos.

    System Monitoring & Issue Management

    Monitor platform performance and proactively address potential technical issues.
    Report recurring technical problems and suggest improvements to prevent future occurrences.
    Work closely with the tech team to test and validate system updates before release.

    Customer Relationship Management

    Build strong relationships with clients by providing empathetic and responsive support.
    Regularly follow up with clients to ensure their needs are met and gather feedback to improve the platform.
    Act as the bridge between customers and the internal team, advocating for client needs and concerns.

    Process Improvement

    Contribute to the development and refinement of support processes and tools.
    Identify opportunities to improve the customer experience and reduce response times.

    Qualifications and Skills

    Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical experience).
    2-4 years of experience in technical support or customer service, ideally in a SaaS or tech-driven organization.
    Solid understanding of troubleshooting techniques and basic web technologies.
    Strong communication skills, with the ability to explain technical concepts in simple terms.
    Experience in the healthcare or e-learning sector is a plus.

    Preferred Traits

    Customer-focused with excellent problem-solving skills.
    Proactive, detail-oriented, and capable of managing multiple tasks simultaneously.
    Team player with a passion for technology and making a positive impact.

    Why Join Us?

    Work at the intersection of healthcare and technology, impacting lives across Africa.
    Join a growing, mission-driven organization with opportunities for career advancement.
    Competitive salary within the range of KES 60,000 – 80,000 per month.

    Send your resume and a cover letter to admin.kenya@tc4a.com, detailing your experience in technical support and why you’re a great fit for this role.Deadline: Applications must be submitted by 18th December 2024, 5 PM EAT.

    Apply via :

    admin.kenya@tc4a.com

  • Digital Intern

    Qualifications

    Diploma/Bachelor’s degree in Marketing, Communications, or a related field.
    Understanding of key digital marketing channels such as social media, content marketing, as well as basic knowledge of online advertising platforms (Google Ads, Facebook Ads) and analytics tools.
    Ability to quickly adapt to new technologies and digital marketing trends.
    Excellent written and verbal communication skills.
    Ability to explain complex digital marketing concepts in a clear and simple manner.
    Ability to track and measure the success of digital marketing campaigns.
    Ability to adapt marketing strategies to suit the unique needs of micro entrepreneurs.

    Submit CV internship@handinhandea.org Deadline 20th Dec 2024
     

    Apply via :

    internship@handinhandea.org

  • Field Supervisor

    Reports To: BBC Manager
    Location: Kakuma

    Salary:- Ksh 30,000-40,000

    Job Summary

    The Field Supervisor for Buyback Center Sites will play a critical role in ensuring the efficient operation of his/her assigned buyback center. The role involves overseeing site-level staff, managing resources, ensuring compliance with operational policies, and maintaining strong relationships with local communities and stakeholders. The supervisor will ensure smooth workflows, accurate reporting, and alignment with Takataka Solutions’ mission.

    Key Responsibilities

    Operational Oversight

    Coordinate the daily operations of the BBC, ensuring waste materials are received, sorted, stored and ferried to the HQ for recycling.
    Monitor the collection and storage of recyclables such as plastics, ensuring proper categorization and quality control.
    Ensure buyback operations run efficiently, minimizing bottlenecks and optimizing throughput across sites.
    Enforce adherence to company standard operating procedures (SOPs) for waste handling and material recovery.

    Staff Management

    Supervise buyback center teams, including sorters, loaders, and clerks, to ensure they meet productivity targets.
    Train staff on sorting techniques, safety protocols, and customer engagement to maintain operational standards.
    Handle scheduling, performance reviews, and conflict resolution to maintain a cohesive and motivated workforce.

    Inventory and Resource Management

    Track and manage inventory, including incoming recyclable materials and outgoing shipments to processing or sales points.
    Maintain accountability for tools, equipment, and consumables, ensuring proper use and minimal wastage.
    Oversee maintenance schedules for equipment such as weighing scales, compactors, and vehicles.

    Health, Safety, and Environment (HSE)

    Implement and uphold health and safety protocols at all sites, including the use of personal protective equipment (PPE).
    Conduct regular HSE audits and risk assessments to ensure safe working conditions.
    Train staff and local stakeholders on waste recovery best practices to promote safety and sustainability.

    Reporting and Documentation

    Collect, verify, and maintain accurate records of materials received, processed, and dispatched, including volumes and weights.
    Prepare and submit detailed daily, weekly, and monthly operational reports to the BBC Manager.
    Identify trends and recommend process improvements based on data analysis.

    Stakeholder and Community Engagement

    Act as the primary liaison between buyback centers, local communities, and other stakeholders to maintain goodwill and promote buyback activities.
    Address customer and community inquiries professionally, ensuring their concerns are resolved promptly.
    Educate local communities about Takataka Solutions’ buyback programs and sustainability goals to drive participation.

    Qualifications and Skills

    Education: Diploma or Bachelor’s degree in Environmental Science, Waste Management, Logistics, Business Administration, or a related field.
    Experience:

    At least 1 year of experience in supervisory responsibilities in a production/processing/manufacturing industry.
    Proven experience working in grassroots or community-based initiatives is an added advantage.

    Technical Skills:

    Knowledge of waste recovery and sorting processes, especially for recyclable materials such as plastics, metals, and glass.
    Proficiency in Microsoft Office tools and operational reporting systems.
    Familiarity with health, safety, and environmental management systems.

    Soft Skills:

    Strong leadership and communication skills, with the ability to manage and motivate diverse teams.
    Excellent organizational and problem-solving abilities.
    Cultural sensitivity and ability to engage with stakeholders across different socioeconomic backgrounds.

    Interested and qualified candidates should forward their CV to: jobs@takatakasolutions.com using the position as subject of email.

    Apply via :

    jobs@takatakasolutions.com

  • Dealer Executive

    Job Summary

    The Dealer Executive will play a critical role in driving the company’s growth by recruiting and managing dealers, leading a high-performing sales team, and expanding into new markets. The ideal candidate is a dynamic and results-oriented professional with a passion for sales, excellent communication skills, and the ability to build strong relationships. They will ensure dealers meet operational standards, achieve revenue targets, and promote the company’s brands effectively in the market.

    Minimum Experience: Diploma or Degree in a relevant field.
    Experience Level: Senior Level
    Experience length: 2 year

    Job Description/Requirements

    Responsibilities

    Recruit, train, and retain new dealers to ensure optimal coverage and performance.
    Implement and maintain dealer operations standards to ensure efficiency and compliance.
    Recruit, train, motivate, and retain a high-performing direct sales team to meet set expectations.
    Identify and open new markets to drive volume and value growth.
    Manage market storms and MITs effectively to maintain market stability.
    Maintain an updated and stable database of customers to support sales activities.
    Consistently meet or exceed monthly revenue targets by ensuring all products are properly displayed and priced as per company standards.
    Build and sustain a solid downline for each dealer, while actively monitoring and driving sell-through and sell-out for the company’s brands.

    Minimum Requirements & Responsibility

    Diploma or Degree in a relevant field.
    1–2 years of experience in Sales & Marketing, preferably in aggressive selling environments like electronics, telecommunications, or FMCG industries.
    Exceptional communication skills, both written and verbal.
    Ability to build and maintain trusting relationships.
    Strong self-motivation with the ability to work under minimal supervision.
    Goal-oriented and results-driven with a passion for sales.
    A valid driving license and demonstrated driving competence.

    Interested candidates should send their CVs to recruitment@staffingsolutionsnetwork.co.ke with the subject line “Application for Dealer Executive”  by 21st December, 2024. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@staffingsolutionsnetwork.co.ke

  • Sales Executives – Bamba Radio

    Bamba Radio is looking for aggressive and ambitious Sales Executives with a good sales track record and is seeking a career opportunity in Digital radio and media preferably residing in Nanyuki, Laikipia county. 
    Reporting to the Sales and Marketing Manager, the incumbent will be tasked with growing advertising revenue for Bamba Radio. 

    Key Responsibilities

    Source & develop new business leads for Bamba Radio.
    Develop strategic and competitive radio advertising sales and marketing concepts.
    Visit clients and make sales pitches and ensure swift and efficient closure of the deal.
    Acquire new clientele, business leads and opportunities. 
    Maintain long-term consultative relationship with clients for repeat business.
    Maintain effective customer care and loyalty for Bamba radio clients.
    Follow up on sales collections and ensure timely payments by all clients.
    Provide excellent account management in line with this and cultivate first point contact between the stations and clients 
    Employ excellent interpersonal skills to keep the business relationships strong.
    Handle sales administrative issues as necessary.
    Conduct market intelligence on gaps and business opportunities.
    Prepare weekly reports and any other reports as agreed with the Sales and Marketing Manager to provide timely guidance on any intervention.

    Education: Qualifications & Experience

    At least 2 years of experience in a similar position in a sales & marketing related field
    Certificate or Diploma in sales and marketing and related fields
    Proven track record of people management
    Strong Proposal writing skills, business acumen & results oriented attitude.
    Strong communication skills (oral & written).
    Strong interpersonal skills and a team player
    Presentable, well groomed and goal oriented 
    High emotional intelligence & a strategic thinker

    The Person: More Details on Skills

    Good understanding of the market and the potential for sales growth
    An influential market changer
    Aggressive and self-driven with a strong relationship bias.
    Highly intelligent, numeric and digital savvy.
    Have strong business acumen.

    If you match the above qualifications and requirements, you may send your CV and cover letter to bambaradio254@gmail.com by 18th December 2024. Kindly include in your CV your daytime mobile number and contacts of 3 professional referees. Only short-listed candidates will be contacted.Disclaimer: Bamba Radio does not charge a recruitment fee or work with any persons or agencies. 

    Apply via :

    bambaradio254@gmail.com