Location: Location in Nairobi

  • HR

    HR

    Reporting to the Country Director and working closely with the Senior Management Team, the HR Officer will support CMMB’s mission by providing efficient and effective HR service for the Kenya Country Office. You will be responsible for managing the full HR cycle that includes recruitment, new-employee orientation, performance management, employee relations, staff benefits & payroll, HR database management, staff training and development. You will ensure that the Country Office HR programs are implemented in compliance with Kenyan Employment Act and CMMB’s organizational policies and procedures.
    Job Responsibilities

    In consultation with hiring managers, the job holder will manage the recruitment process. This includes: recruiting, sourcing and identifying talent including having proactive discussions with hiring managers about vacant roles.
    Advertise vacant positions, maintain a data bank of received applications. prepare shortlists of candidates, conduct interviews in liaison with hiring managers.
    Prepare employment contracts and facilitate probation evaluation.
    Conduct reference check for successful candidates.
    Plan and conduct orientation for all new staff.
    Liaise with relevant government agencies and other bodies on employment related issues.
    Ensure new staff submit on time complete pre-employment requirements and forms.
    Develop job descriptions for new positions and update existing ones as necessary.
    Prepare recruitment reports.
    Ensure the Country Office compensation and benefits package is regularly updated and understood by all staff. Manage staff medical cover and other benefits in line with the HR handbook.
    Liaise with benefits providers for renewal, communication and other staff support.
    Preparing monthly payroll amendment memo and coordinating the monthly payroll with Finance office.
    Support Finance & Administration team during salary payments and ensure pay slips are issued on a monthly basis.
    Oversee the staff welfare activities in CMMB Kenya.
    Maintain an organized filing system and personal files as per the HR handbook for all staff.
    Maintain leave records and updating leave tracker.
    Ensure that staff employment contracts are up to date.
    Conduct the HR FILE AUDIT checklist on quarterly basis to ensure that personnel files are complete, organized , and secured.
    Staff welfare, Disciplinary Actions and Grievances
    Serve as the Country Safety and Security Focal Point ensuring the safety and well-being of CMMB staff and coordinating all health and safety activities.
    Plan annual staff welfare activities.
    Participate in investigation and disciplinary hearings as required.
    Advise managers in dispute and conflict resolution.
    Conduct regular staff orientation and training on CMMB’s HR programs (e.g. employee handbook, benefits & illness prevention, harassment, code of conduct, etc)
    Conduct exit interviews, analyze findings and submit recommendation to reduce staff turnover.
    Facilitate exit clearance in liaison with line managers and other departments.
    Liaise with Finance Team to calculate terminal benefits and issue service certificates.
    Ensure all staff read and understand all policies and procedures, handle any queries regarding the policies.
    Provide interpretation and advise to line managers on labour laws application.
    Advise staff and line managers on CMMB’s performance management process and tools.
    Track completion of performance objectives and reviews for all staff and submit regular status update to the Country Director.
    Ensure that all newly hired staff have completed probationary performance reviews.

    Qualifications

    A bachelor’s degree in HR, Administration, Management or any other relevant field.
    Higher Diploma in Human Resource Management
    Member of the Institute of Human Resource Management
    At least 5 years’ experience, 2 of which should be in an international NGO.
    Proven knowledge and direct experience in at least two of the following areas; recruitment; compensation and benefits, employee relations and communications, performance management and HR practice.
    Thorough understanding of labour laws
    Ability to coordinate and prioritize conflicting assignments
    High sense of professionalism and confidentiality
    Tact and diplomacy in handling sensitive issues.
    Proficiency in using MS Office packages.
    High level of interpersonal and negotiation skills and ability to work as part of a multicultural team.
    Additional requirement: Applicants must be Kenyan Nationals.

  • Sales & Marketing Manager

    Sales & Marketing Manager

    Job Description
     
    The role will hold varying responsibilities in sales & marketing in Kenya and the other East African countries.
    Job Requirements 

    This role will suit an individual with sales & marketing/commercial experience preferably within the oil & gas, metal fabrication, tubular or machinery sectors.

  • Client Services Internships 

Relationship Manager Marketing

    Client Services Internships Relationship Manager Marketing

    Responsibilities

    Effectively handle clients calls, queries and emails
    Identify and communicate ways of enhancing customers experience
    Clients complaints management
    Keep all relevant clients records and contact details
    Assist in the preparation for external and internal client related meetings
    Help administer the company’s databases with a focus on CRM (Customer Relationship Management)
    Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
    Track pending clients’ paperwork; updating pending items to ensure all the necessary KYC documents are properly filed
    Acting as the lead in providing an integrated approach across different business units to ensure effective customer service
    Client profiling, segmentation and client database analytics
    Follow up on signing of Letter of offers, and sale agreements for our real estate clients
    Any other duties as may be assigned from time to time

    Requirements

    A Bachelor’s degree (second class honors – upper division) with a minimum of B+ in KCSE or equivalent
    Excellent analytical skills
    Ability to handle multiple tasks simultaneously with attention to details and follow-through
    Ability to carry out assigned projects to completion with minimal directions
    Effective communication skills
    Ability to synthesize information from multiple sources and distill the most important takeaways to guide next steps
    Strong IT skills will be an added advantage

    Learning Opportunities
    The interns will gain skils in

    Leadership
    Economic Analysis
    Market Reseach
    Client Retention Strategies
    Financial Modeling
    Sales and Marketing
    Automation

    go to method of application »

  • Programme Quality and Compliance Officer

    Programme Quality and Compliance Officer

    Reporting to the Head of Programme Quality and Compliance; the position holder will be providing support in monitoring and evaluation for the organizations programs.
    The incumbent will be responsible for overall Monitoring & Evaluation, Knowledge Management and Program Compliance, and will come up with findings based on real data to show performance of the organizational programs against the Country Strategic Paper.
     
    They will also help the organization strengthen reporting and its M&E functions and support the implementing partners and program teams to improve on program delivery through M&E findings as well as in enhancing flow of information and its management.
     
    The incumbent will play a role in promoting of key learnings for the improvement of program/projects and for wider leaning of the Organization.
    The position holder will be responsible for

    Assessing compliance to the agreed approach, quality and impact areas as committed in the Country Strategy Plan;
    Coordinating delivery of planning, reviews and reporting including overseeing the donor funded projects reviews and reporting in line with Accountability, Learning, Planning Systems (ALPS);
    Generating evidence of impact for accountability by county/national government for effective policy and advocacy work;
    Support the development of program monitoring and evaluation frameworks
    Build and sustain long-term security risk management capacity within ActionAid’s programmes.
    Setting up and managing information database on mission related content and taking lead.
    Support AIE project
    Support HoPQC in facilitating the development of CSP

    Specific Duties and Responsibilities Are;
    Compliance

    Supervise regular data collection through implementing partners and the PSU teams to ensure quality of the data by random verifications and validations.
    Ensure that implementation of field activities adheres to AAK’s Accountability, Learning and Planning systems
    Conduct program quality audits for LRPs/programme locations/ mission related units at least twice a year
    In liaison with HoPQC develop tools and terms of reference for programme compliance

    Coordinating planning, reviews and reporting in line with ALPS

    Work with HoPQC to develop planning, reviews and reporting guidelines for the organization
    Coordinate planning, support reviews and quality and timely reporting in line with IS guidelines and requirements
    Coordinate consolidation of country level plans and reports
    Working with HoPQC to collect case studies and departmental reports on achievements (reach and impact), challenges and lessons learnt for the annual report

    Evidence of impact for accountability

    Support staff and local partners capacity building in accountability as a political process
    Identify sites or areas for evaluation and or research to generate evidence of impact
    Documentation of best practices and lessons for wider sharing within the federation and for influencing policy and practice

    Programs Monitoring and Evaluation

    Provide support to the programme and fundraising team in developing projects/program M&E tools and frameworks
    Regularly review Program/Project M&E  frameworks and reports for quality  and promotion of learning
    Produce Quaterly organization Monitoring and Evlautaion reports
    Provide technical and capacity building support to partners and staff on M&E.
    Support partners in conducting baseline surveys and documentation of impact
    Assist the HoPQC in designing, coordinating and conducting, LRPS,  project/program evaluations (mid-term and end-line)
    Train staff and partners and champion the utilization of the Monitoring and Evaluation online system

    Security risk management

    Support the Country Director to develop and implement security management systems and procedures in line with ActionAid’s policies and informed by country’s political, social and security context
    Support staff and management in their security-related roles and responsibilities by means of capacity development and effective communication.
    Act as the key contact on matters concerning staff security on behalf of the Country Director

    Central position for information management and sharing on mission related content.

    Maintain central filing storage of information
    Coordinate and Manage organizational learning
    Record, manage and preserve organizational monitoring and evaluation data in a safe and accessible way.

    Qualifications
    Appointment to the position will be made from persons who have:

    Masters’ degree in Social Sciences or its equivalent from a recognized University.
    Have at least seven (7) years’ experience in monitoring and evaluation with I/NGOs, Social Movement Group or comparable position with similar responsibilities
    Good understanding of Human Rights Based Approach and Program Cycle Management

    Key Competencies

    Good understanding of Results Based Management
    Strong conceptual and analytical skills;
    Excellent communication and drafting skills
    Demonstrable versatility in use of MS Word, Excel, Access, Power-point, e-mail, and data management software ( e.g. SAS, Stata, SPSS Epi Info, ENA for SMART, SQL); and
    Ability to work in a diverse team environment.

  • Territory Sales Executives

    Territory Sales Executives

    Sheer Logic is seeking to engage dynamic individuals for a Territory Sales Executive position for one of our clients, in the telecommunications industry.
    Basic Purpose:

    Maximises sales revenue by working through and with distributors, dealers and other partners. Works alongside distributors and staff to carry out all the activities required to achieve set targets.
    Monitors stock levels both at distributor level and in the trade; also identifies gaps in the distribution chain and brings them to management attention for action.
    Responsible for generating revenue by closing sales. Sells products and services directly to customers primarily via face-to-face contact.
    Develops strong relationships with these customers to ensure sensitivity to the customer’s needs, concerns and emerging requirements.

    Job Responsibilities
    Assures the achievement of agreed sales and revenue targets through distributors, dealers and other partners that resell the products and services:

    Implements assigned action plans aimed at achieving sales and revenue targets.
    Continually monitors own performance against plans and targets and takes remedial action where required
    Maintains sales records and prepares sales reports as required
    Closely monitors distributors/partners against anticipated sales revenue and ensures on-target performance is achieved
    Continuously promotes products and services with a view to increase subscriber numbers and achieve revenue targets

    Implement sales and distribution activities in the territory:

    Co-ordinates the distribution of products within territory to ensure continuous availability
    Manages the distribution of branding and promotion materials to enhance visibility and build consumer/dealer loyalty within the territory
    Mobilizes dealer staff to participate in the implementation of various projects
    Identifies requirements for trade promotions and recommends to the Regional Manager
    Implements and supports promotional activities in the territory
    Monitors competitor activity within the region and reports with recommendations for action

    Work with and support dealers/partners:

    Familiarizes him/herself with the dealer/partner targets for the territory
    Supports the dealer/partner in developing action plans geared towards the achievement of the agreed targets
    In instances of shortfalls, establishes causes and takes remedial actions including coaching of dealer staff and trade promotions, in consultation with the Regional Manager
    Works alongside dealer staff, as part of coaching and monitoring process
    Trains all dealers/partners on products and/or serves

    Support retailers in the business line assigned i.e. Data, Voice and Money:

    Recruits Sim selling outlets, Recharge selling Outlets, Data selling outlets, money agents etc as will be advised from time to time
    Provides airtime and other products to resellers in this outlets
    Provides follow-up with distributors, dealers and other partners to ensure satisfaction with products and/or services provided

    Provide Reports:

    Generates weekly, monthly, and quarterly reports on the sales trends in the territory
    Generates weekly reports on dealers performance
    Market intelligence reports on competitor activity

    Competencies:

    Business awareness
    Strong analytical skills and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal skills
    Excellent and effective communications skills, both orally and in writing

    Qualifications

    Minimum qualification is University Degree
    Able to work and deliver on short-term targets and objectives
    Go getter with a positive attitude
    IT literacy
    Able to operate in a performance driven organization
    Good communication and presentation skills

  • Sales Manager

    Sales Manager

    Position description:
    This is a critical position in the company, it’s the main source of business, and hence requires dynamic, pro- active person, who is self- starter and one who requires very little supervision.
    Job Responsibilities

    Prospects for new client by generating interest for potential client
    Plan persuasive approaches and pitches that will convince potential clients to do business with our company
    Grow and retain existing accounts by presenting new solutions and services to clients.
    Strategic planning, responsible to develop the pipeline of new business coming into the company.
    A clear & thorough understanding of the market, solutions/services that the company can provide and of the company competitors is a must.
    Research and identify potential clients, and the decision makes within the client organization.
    Setup meetings between client, decision makers and company’s principals.
    Participate in pricing the solution/services
    Arrange & participate in internal & external client debriefs.
    Identify opportunities for campaigns, services and distribution channels that will lead to increase in sales.
    Truck and record activity on accounts and help close deals to meet company set targets.

    Qualifications

    Presumable outgoing personality and hardworking.
    A bachelor degree in marketing related fields
    Minimum 3years demonstrated years of experience.
    Experience in event/experiential agency marketing is a must
    Computer literate

  • Promoter Supervisor

    Promoter Supervisor

    Achieves maximum sales profitability and growth.To serve customers by selling products; meeting customer needs
    Duties

    Obtain and maintain weekly prices indexes
    Weekly merchandisers planning, management and monitoring Daily Market visit
    Shelf Display market share monitoring
    Up country Market monitoring
    POP Distribution in all channels
    FSM Incentive System Verification & Cross check
    Hyper channel Data Collection
    Promoters & Merchandiser Incentive calculation & Verification
    In-store display management
    Weekly market sensing and reporting
    And any other duties allocated to you by your supervisor

    Job Requirements

    Diploma in Marketing or University graduate
    Three years’ experience as Indoor Salesman in a retail chain
    Knowledge of E-mails, MS Office.
    Fluent in English
    Excellent communication skills (verbal and written)
    Time management skills
    Integrity/Ethics
    Teamwork
    Ability to handle pressure

  • Digital Marketer

    Digital Marketer

    We seek to recruit an aggressive, confident, fluent, mature and creative Digital Marketing Manager to manage all communications, both internally and externally on full time basis.
    Job Responsibilities:

    Develop and execute a digital marketing strategy for IRES.
    Develop a website traffic plan and create goals and benchmarks to meet
    Generate monthly reports on our marketing campaign’s performance
    Build and execute social media strategy through competitive research, platform determination, benchmarking, and messaging and audience identification.
    E.O and moderate all user-generated content in line with the moderation policy for each community.
    Generate, edit, publish and share content (original text, images, and video or blog posts) daily and encourage community members to take action and manage e-communication on the social media platforms.
    Maintain a strong online company voice through social media.
    Suggest and implement direct marketing methods to increase profitability
    Stay up-to-date with digital media developments (automating tools, Keyword Research and Trafficking marketing).
    To perform any other duties that may be assigned by the management from time to time.

    Qualifications

    Should have at least a Degree in Journalism, Communications, Information Technology and Public Relations or any related course.
    At least 4years Experience in Digital marketing in the areas of mass emails, social media, SEO/SEM, blogging in any fast paced company.
    Should be self-motivated an able to work without supervision.
    Must be flexible, outgoing and a good time manager.
    Must be result oriented and someone who is able to work under pressure.
    Strong analytical skills and data-driven thinking, up-to-date with the latest trends and best practices in online marketing and measurement