Location: Location in Nairobi

  • Associate Director – Confederation Development

    Associate Director – Confederation Development

    Closing date: 26th January 2018 @ 23:59 GMT (Please be advised that this vacancy may close earlier than stated if large or sufficient numbers of applications are received.)Interviews: 12-23rd FebruaryLocation: Based in Nairobi (Geographical area covered: Global)Contract: Fixed term (2 years), with possibility of extensionSalary: Approx. KES 8,230,000 gross per annum (negotiable depending on experience) plus pension and agreed relocation cost
    This post will be part of the OI Secretariat Strategy, Confederation Development and Governance team.
    Department Purpose
    To drive Oxfam International’s strategic vision and ‘global balance’ agenda through inspiring thought leadership; effective engagement with both internal and external stakeholders (with a focus on the global south) to leverage existing expertise and other resources; and purposeful integration of the strategy, confederation development and governance functions for maximum confederation impact and visibility.
    Team Purpose
    To lead and coordinate efforts to engage Oxfam staff and board members in creating a truly global organization and ‘worldwide influencing network’ that is rooted in the countries where it works; and achieves impact at scale by being responsive, legitimate and accountable to its stakeholders. This includes facilitating integrated confederation-wide support to the development of new Southern Affiliates; creating space for other confederation development models and diversity of southern voice in Oxfam’s global planning and decision making; and supporting small and medium affiliate capacity across regions to effectively influence, fundraise and contribute to Oxfam’s mission.
    The Role
    Oxfam International is looking for an Associate Director – Confederation Development to help drive, as part of a small global team, implementation of Oxfam’s ‘global balance’ vision; oversee the development of new Oxfam members; develop and support small and medium affiliates across regions; and act as strategic partner for confederation development in the management of the Oxfam Investment Fund.
    Fluency in English required and competence in Spanish and/or French is desirable.

  • Cook

    Cook

    Position Description:
    The cook position is based at the GEP office and reports directly to the HR & Administration Officer. S/he will work closely with the Kitchen staff to ensure participants/beneficiaries are served their meals in time.
    Responsibilities:

    Setting weekly menus ensuring balanced diet for the participant and of those with special and medical preferences.
    Ensure timely submission of requests to the HR & Admin Office and to the procurement office in a reasonable time-frame for approval
    Report all issues regarding GEP, Day care and or Safe House meal times and shopping to the HR & Admin Officer in a timely.
    Maintain and provide an updated inventory of all supplies including food, cleaning supplies, crockery, utensils etc to the Stores Officer
    Maintain general site cleanliness of the entire program site, including toilets, classroom, and offices
    Provide and cook nutritional and healthy meals
    Maintain professional conduct at all times
    Maintain strict confidentiality with regard to each participant served by any and all Heshima Kenya’s programs.
    Maintains excellent communication and relationship with the HK persons of concern
    Skillfully and deligently handle and manage any conflict between them and the PoCs
    Take utmost care and to minimize any misunderstanding or conflict that can arise between them and the persons of concern during execution of ones duties

    Qualifications:

    Have attained O levels [KCSE] of education
    Diploma in catering/ Catering certificate from Utalii colleage or any other recognized institution or
    Three years of proven experience in cooking
    A valid medical and food handling certificate
    Fluent in English and Swahili
    Good communication skills
    Some background in social work or guidance and counslleing will be an added advantage
    Customer relations skills are requisite
    Back ground in working in a children institution will be vital
    Able to maintain confidentiality agreement and information
    Certificate of good conduct
    Uphold high levels of honesty, integrity and unquestionable character
    Excellent interpersonal skills
    ability to mother and to mentor young girls and children
    Ability to work independently and as part of a team
    Excellent organizational skills
    Must be a mature Kenyan Citizen.

  • ICT Manager

    ICT Manager

    Job Description
    Reporting to the CEO the ICT Manager is responsible for overall Management, operations and execution of IT strategy for the organization.
    Job Accountabilities

    Oversee all technology operations including networks, compute infrastructure, Databases, Banking applications and deploy & operate them according to established goals
    Devise and establish IT policies and systems to support the implementation of strategies set by the Board.
    Translate business needs to determine technology requirements
    Oversee IT projects and system changes
    Control IT budget and manage both capital expenditure and OPEX in line with set goals
    Establish and maintain operational and change procedures
    Coordinate and supervise IT staff, vendors, and other professionals in delivery of company objectives
    Database administration:
    Installation, configuration and upgrading of MS SQL server software and related products.
    Establish and maintain sound backup and recovery policies and procedures.
    Perform database tuning and performance monitoring
    Perform application tuning and performance monitoring.
    Plan growth and changes (capacity planning).
    Provide 7×24 ICT support
    Implement and maintain database security (create and maintain users and roles, assign privileges).
    Manage system implementation/upgrades of the core banking system
    Ensure the ICT infrastructure is well protected and secured against internal and external threats
    Proper change management systems
    Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
    To perform any other duty as assigned in line with the organization goals and objective.

    Qualifications

    A university degree in IT /Computer Science
    ITIL foundation level certification
    MCSA /MCSE/ CCNA desirable
    Knowledge and experience in windows 2008/2012 SQL server
    Solid technical skills in databases, networks, and banking applications
    Knowledge of the banking products, services, policies and systems, to enable appreciation of the impact of the role.
    General awareness of the bank’s operating and security procedures.

  • Associate: Monitoring, Evaluation and Reporting

    Associate: Monitoring, Evaluation and Reporting

    Grade: 5  
    Starting Salary (Gross) KES 90,000  
    Supervisor: Senior Officer: Monitoring, Evaluation and Reporting  
    Supervision Given: [None]

    The primary responsibility of the Associate, Monitoring, Evaluation and Reporting is to assess the wellbeing of households through a standardized tool or other tools as may be communicated from time to time. The core responsibilities of this position are as follows:
    Assessment

    Manage all internal referrals for assessments in the data base
    Visit referred vulnerable households to assess their wellbeing and level of self reliance;
    Submit assessment results to RefugePoint on provided platform;
    Ensure that all core clients are assessed every six months;
    Adhere to confidentiality procedures and policies when collecting, storing or sharing data.

    Referrals

    Through the data base, refer cases that require further assistance following low assessment scores;
    Highlight any specific protection concerns identified during assessment for timely response.

    Documentation and reporting:

    Make case notes in the data base to ensure other staff are well informed on new information on assessed households
    Work collaboratively within the urban program team to ensure clients’ needs are holistically met;
    Closely work with the Program Manager-Information Technology and Senior Officer- Monitoring, Evaluation, and Reporting in picking trends relating to nationality, gender, income sources and location of households as well other variables that may be determined from time to time;
    Share appropriate information with partner agencies and community members as guided.

    Attend to other duties as assigned.
    Required Minimum Qualifications:

    University degree in social work, community development, international relations or related field required;
    Excellent written and verbal communication skills;
    Strong interpersonal skills;
    Excellent computer skills.

    Additional Desired Qualifications

    Experience assisting refugees and asylum seekers in an urban environment;
    Training and/or experience in Monitoring and Evaluation.

    Special Requirements:

    Current police clearance certificate

  • Terms of Reference for a Consultant to document Learning from StARCK Plus Program

    Terms of Reference for a Consultant to document Learning from StARCK Plus Program

    Act! is currently implementing the Strengthening Adaptation and Resilience to Climate Change in Kenya (StARCK+) Project. The StARCK+ Project is funded by Department for International Development (DFID) of the UK Government and seeks to review initiatives undertaken by civil society organisations (CSOs) in strengthening community resilience to climate change, while supporting completion of development of key regulations and institutions required for climate change response in selected Counties.
    The StARCK+ expansion project is a follow up phase of a major natural resources management programme with a strategic focus on climate change earlier funded by DFID and Embassy of Sweden; the first phase of the project ended in January, 2017. StARCK+ has been implemented by 23 partnersacross the county since 2011.
    The Objective 4 of the extension period is to support learning on successful climate change adaptation and mitigation interventions as well as some which were not successful but offer some learning in climate change programming. Act! together with other actors have been implementing programs on climate change including role of adaptive technologies in mitigating the effects of climate change. Act! intends to document successful interventions on the contribution of the technologies to resilience andmitigation. The successful adaptation and mitigation practices will be collated, documented and disseminated for replication in other areas. The documentation will be followed by a national learning forum for both state and non-state actors.
    Thus, a key activity of the extension program is to document and publicise key lessons from the implementation of adaptation and mitigation projects under the StARCK+.
    Key deliverable is a learning publication in form of a book developed for a national learning event held to disseminate the learnings out of the StARCK+ program.
    Scope of the task
    This assignment is commissioned by Act! and is seeking to engage an individual consultant to document learning from the implemented adaptation and mitigation projects under the StARCK+ program. The final document will comprise success cases from the program to be disseminated in a national learning event.
    The consultant is expected to propose how to effectively carry out the task to achieve the purpose of the assignment as outlined below. The consultant’s proposal should present the understanding of the assignment, activities to be carried out during the assignment and the consultant’smethodology to undertake the work within the specified period in a logical manner.
    Purpose of the Task
    The purpose of this learning documentation is to establish the impact (the lasting or significant changes – positive or negative, intended or not – in people’s lives) of the StARCK+ program.
    The final document will comprise of cases from the program to be disseminated in a national learning event. The documentation will inform Act! and its key stakeholders in the StARCK+ program on innovative tools and approaches, systems and processes developed by the program towards community adaptation and resilience. It will also capture what did not work well that needs rethinking in future programming, communicate tangible impacts or changes at the community and policy levels in climate change, unexpected impacts, and gaps that remain and that could be the focus of another programming phase.
    Objectives of the assignment
    The aim of the task is to profile learning from project actions on adaptation and mitigation and thematic scenarios and how they have evolved over time. Specifically, the consultant will;

    Prepare pre-set questions to facilitate the data collection and writing of specific learning reports.
    Undertake field visits to document learning from StARCK+ partners for publication
    Consolidate the learnings into one final StARCK+ learning book which will be published and shared in a learning forum for stakeholders.

    Specific Tasks
    The consultant will be expected to carry out the following tasks;
    Preparation: Work closely with Act! StARCK+ team as well as with the implementing partners to identify areas to document and develop tools to document learning.
    Field Visits: The consultant will undertake desk review and conduct field visits where Act partners have implemented activities.Writing: The consultant in close consultation with StARCK+ staff will finalize the publication within 5 days of completion of the field work. Thereafter the manuscript will be professionally laid out by the consultant inserting pictures and any illustrations to support the chapters/themes. Partners interviewed will be invited to read and provide any additional information
    Report: Finalize the book for publication and dissemination in the learning forum.
    Deliverables

    The consultant is expected to produce high quality booklet that communicates evidence to show:
    The significant changes and value (or not) of our adaptation and resilience approach in Kenya over the past 6 years

    It will also provide:
    Evidence of good practice and recommendations on how we can improve our approach
    The learnings must be catchy, compelling, genuine and beneficiary centered and should tell the climate change story, indicating how the programmes have promoted positive change in adaptation and resilience.
    Payments
    Payments for the consultancy will be based on deliverables as follows.

    Production of planning document – 40%
    Draft manuscript – 30%
    Final manuscript – 30%

    Duration:
    The consultancy is expected to take a maximum of 21 man days commencing 15 January 2018 to 12 February 2018. These include the preparatory phase, field work and development of document. The final deliverables should reach Act! by 20 February 2018 in readiness for publication.
    Required Qualifications
    To be eligible to apply for this role the consultant/s must meet the following requirements:
    The applicant should hold an advanced degree in environment/climate change, environmental journalism, development communication. demonstrated experience in Climate change communication and documentation is an added advantage
    The team must have at least ten years’ experience working in Kenya or East Africa and have a good understanding of ENRM issues and working at the grassroots level.Team needs to have undertaken a similar documentation assignment (proof of such products to be provided)Excellent research and facilitation skillsGood knowledge of multicultural aspects in Kenya, cultural nuances, gender and crosscutting issues.Demonstrate excellent professional oral and writing skills in English.
    Previous proven experience in documenting narratives for donor supported projects.Experience in documenting similar projects will be an added advantage.
    Selection Procedure
    Qualified consultant or consultancy team are required to submit;

    A three-page proposal to Act! interpreting the terms of reference and elaborating the consultancy methodology and design, level of effort required to fully deliver the assignment, and with a work plan and budget for undertaking the assignment with separate Itemized costs under:

    Professional fee,
    field Costs

    CVs for team members– maximum 3 pagesContact details of three referees from organizations that have recently contracted the consultant/s to perform similar or related work for the last 2-3 years
    Samples of relevant previous work

  • Relationship Manager – Premium Banking

    Relationship Manager – Premium Banking

    Job description
    I&M Bank Limited, a regional Bank with a fast growing branch network around the country is looking to recruit a competent and highly motivated individual for the following position:
    REF: RMPB/12/2017
    DEPARTMENT: Premium Banking
    REPORTS TO: Head of Premium Banking
    SUPERVISION: N/A
    PURPOSE:
    The position is responsible for marketing to new and existing clients to grow quality business of both the asset and liability book in line with segment targets and attain target profit for the Segment. This role is also responsible for the retention of existing Segment customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience. The role is also the point of contact for borrowing customers.
    PRIMARY RESPONSIBILITIES:

    Prospecting for new business opportunities and offering the full range of Banking products and services such as personal accounts, current accounts, loans, fixed deposit accounts, card products, Internet Banking, Home Loans, Commercial Advances by way of Working Capital, Term Loans, STL’s, Hire Purchase, Asset Financing, IPF’s, Letters of Credit and Letters of Guarantees;
    Documenting Account opening and executing all KYC documents to facilitate account opening and all Bank’s products and services;
    Obtaining related financial documents to be able to put forward any new borrowing requests from the client;
    Preparing Call reports with recommendations and submitting for consideration by approvers;
    Mobilizing High Cost and Low-Cost Deposits and growing the Bank’s Deposit Base in line with Segment targets;
    Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run;
    Processing and concluding transactions in a timely manner;
    Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;
    Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required;
    Cross-selling the Bank’s and Group’s products.
    Conducting reviews and renewals for existing relationships for clients enjoying various Credit facilities by proposing and recommending Credit Appraisals;
    Making follow-ups with Credit department on the offer letter and other Banks contractual documents for the client to execute for facilities approved and following up internally and externally for processing of securities and marking limits;
    Attending to the Credit Audit report and ensuring that ARPs are promptly attended to and resolved;
    Making regular customer meetings and visits to build and grow the relationship;
    Filling customer instructions/important loan-related documents in the client’s respective dockets for safe custody as the information is private and confidential;
    Reviewing Loan excess and arrears reports on a weekly basis and providing comments for all accounts listed. This involves making daily follow-ups with clients to ensure that their accounts are conducted within their sanction limits and any irregular excess are regularized within the shortest time possible;
    Reviewing and commenting on enhanced and new facilities at the end of every month as per the Central Bank of Kenya requirement to the Credit department.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
    Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution.

    Professional Qualifications

    Chartered Institute of Marketing diploma or its equivalent; and
    Member of Chartered Institute of Marketing (CIM) or equivalent professional body.

    Experience
    At least 5 years relevant experience
    Generic Competencies
    Ability to write complex letters, comprehensive reports and to perform complex calculations.
    Skills and Attributes

    Excellent communication and interpersonal skills;
    Good financial analysis skills;
    Excellent problem solving and decision-making skills;
    Knowledgeable in credit, legal (conveyancing) and lending knowledge;
    Basic understanding of Banking Law; and
    Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

  • Squarespace Designer

    Squarespace Designer

    Job description
    Are you experienced in setting up multi-language websites using Squarespace? We need someone to select the most appropriate Squarspace template and design it as a tool for personal branding and reputation management.
    Contact us only if you are based in Nairobi and have previous project experience in this area.

  • Customer Engagement Associate 

Senior Engineering Associate

    Customer Engagement Associate Senior Engineering Associate

    Job Description: PowerGen Renewable Energy is a micro-grid developer, implementer, and operator in East Africa, reshaping the prevailing rural electrification model in the region.

     
     

    Managing current customers involves quickly resolving all customer complaints as they arise, but is primarily focused on proactively engaging customers to improve their service quality and overall experience.

    There is a continued focus across the company to drive customer engagement projects to improve customer satisfaction and energy use.
     
    Some projects include: customer outreach methodology and execution (by phone, in person, surveys, etc.), electricity tariff education and marketing campaigns, strategies for detecting and discouraging fraud, improved customer selection criteria, etc.
    As a Customer Care Associate, you will be a key member of the PowerGen Kenya Customer Care Team, focusing on supporting our East African customers who use electricity from our micro-grids each day.

    You will report to Associate manager of Customer Engagement and you will work with all existing PowerGen customers.
    A more complete – but by no means exhaustive – list of responsibilities is provided below

     
    What You’ll Make Happen:

    Providing post-installation customer service to micro-grid customers via phone and online channels as well as in-person through customer engagement site visits.
    Gathering information on current micro-grid issues and creating an Operations & Maintenance (O&M) ticket for each issue escalating it to the PowerGen maintenance team when necessary.
    Following up on all issues with customers, the PowerGen team, and external partners as necessary until each case is resolved.
    Assisting with data gathering on the performance and customer behavior of PowerGen’s operational micro-grids.
    Tracking OIRs and preparing reports for management on grid operations, customer feedback and other data.
    Coordinating logistics for field work, including transport, accommodation, and planning routes before embarking on any trips to the field.
    Supervising and training other team members during any and all of the above areas as needed.
    Completing customer surveys and other data gathering.
    Train customers on energy use, payment systems, and issue troubleshooting.

    What Excites You:

    A fast-paced environment where constant change is the norm and individual initiative-taking is encouraged
    Working both in the office and in the field
    Contributing to rural electrification in East Africa
    Building a clean energy future
    A passion for organization, details, and precision in all you do

    You Already Have:

    University degree in related field
    2+ years’ relevant work experience in customer service, call center or similar field
    Willingness to work in shifts
    Fluency in Kiswahili and English, both in written and oral communications
    Passion for serving and engaging customers
    Knowledge of the energy, clean tech or utility sectors
    Advanced proficiency in Microsoft Office, with exceptional Microsoft Excel skills
    Excellent written and oral communication skills, as well as strong interpersonal skills
    Practiced flexibility to lend a hand wherever needed
    Enthusiasm in working for the field of renewable energy!

    Benefits and Compensation: A competitive package including annual compensation, performance bonuses, health insurance, professional development and team building events. And you’ll be working with a dynamic team of brilliant people passionate about electrifying East Africa!
     

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  • Product Manager – Digital

    Product Manager – Digital

    Job description
    Role Overview
    Key Duties & Responsibilities

    Understanding consumer behaviour and market trends in product category
    Develop, organize and execute the digital products roadmap according to defined customer segments.
    Coordinate with developers/designers on feature ideation and implementation.
    Collaborate with customers, technical, creative and business stakeholders to ensure timely and accurate product implementations.
    Champion product advocacy and sales internally through internal business engagements and trainings
    Define success measures of product releases and marketing campaigns in liaison with go-to market teams.
    Drive for the relevance of channels and best user experience by partnering with customers and partners to determine future needs.
    Assess and drive product adoption as per defined KPIs and customer segments.
    Product life cycle management – devising product, marketing, sales related initiatives to ensure that targets are met
    Present and interpret MIS, trends and usage of products to a wider management audience.
    Competition analysis and tracking by features, price, channel, segment

    Essential Knowledge

    Product management experience, specifically managing digital properties (web & mobile applications etc.)
    Experience developing new product features and generating ideas for growth
    Experience writing feature requirements for new feature development & launches
    Understand the latest technology trends, new functionality and feature development, conversion optimization, etc. along with a desire to continue learning in these areas.
    Good design aesthetic and a strong ability to judge visual appearance, ensuring alignment with brand and enterprise standards
    Strong communication and collaboration skills that’ll aid in working cross functionally
    Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously
    Ability to synthesize data, identify trends and recommend viable solutions

    If you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.