Location: Location in Nairobi

  • Capacity Strengthening Consultant

    Capacity Strengthening Consultant

    Terms of Reference: Capacity Strengthening Consultant
    Organization: NEAR – Network for Empowered Aid Response, www.near.ngo
    (Hosted by Adeso – African Development Solutions,www.adesoafrica.org)
    Study/Assessment Topic: Capacity Strengthening Consultant
    Reporting To: Programs Manager – NEAR
    Working With: NEAR Secretariat and other Consultants
    Starting Date: February 2018
    Duration: Five (5) Months
    ABOUT NEAR NETWORK
    Adeso together with other local and national NGOs have come together to form a global network which was launched in May 2016 at the World Humanitarian Summit in Istanbul, Turkey. The network, NEAR (Network for Empowered Aid Response), is a movement of local organizations with a bold ambition – to reshape the top-down humanitarian and development system to one that is locally driven and owned, and is built around equitable, dignified and accountable partnerships.
    BACKGROUND FOR CONSULTANCY
    The Capacity Strengthening Consultant (CSC) is responsible for coordinating, implementing and monitoring the NEAR Capacity Strengthening Programme in Africa with a focus on 3 countries. The post-holder will be based in Central or Eastern Africa, but will be expected to travel frequently within Central-Eastern Africa region and more specifically to South Sudan, Somalia and DRC.
    The NEAR Network capacity strengthening programme is funded by OFDA and ECHO and works with 25 partners in five countries (Nepal, South Sudan, DRC, Somalia and Turkey). The goal of the programme is to strengthen members’ ability to manage and deliver quality emergency preparedness, response, recovery and resilience programmes.
    It aims to strengthen organizational capacity of members and raise awareness, commitment and understanding of humanitarian principles and standards across members. The programme focuses on providing in-depth support to a small number of members to develop their leadership, compliance and financial management, communications and fundraising.
    The CSC will work with members to address their capacity development needs in order to manage and deliver quality emergency preparedness, response and recovery programmes based on their capacity self-assessments and capacity development plans. Support members to implement capacity development plans through accompaniment, technical expertise, and training and long-term capacity development, using participatory learning processes so members improve their organisational systems and staff capacity. Support members to develop strong systems and procedures for emergency preparedness; programme management and accountability including meeting sectoral standards. Develop and support members’ leadership, management and core humanitarian skills, work with consultants and staff from other NGOs to provide training or run workshops as needed.
    The CSC oversees the work of 6 members per country to assess and prioritise their capacity development needs and strengthen their ability to prepare and respond to crisis in their communities. They will support members through providing ongoing guidance and advice, facilitating peer learning as well as mentoring and sourcing specialist technical support. The post-holder will design, coordinate and facilitate participatory learning processes with members. The post-holder will represent the NEAR in the humanitarian capacity development programming in Africa region identifying opportunities for collaboration within NEAR and with other key stakeholders. The post holder will be a member of the NEAR team and will feed into the learning and direction of the programme.
    SCOPE OF WORK
    The post holder will work closely with NEAR Programs Manager and secretariat programme staff. The post-holder will also work with Adeso staff on quality management of the project and will also work closely with the local members and other strategic partners.
    ACCOUNTABILITY
    This post will be managed by the NEAR Programs Manager.
    Key Responsibilities

    Provide Accompaniment and Capacity Development Support to Members in Africa, South Sudan, Somalia and DRC (70%)
    Provide support, coordination, monitoring and review of the humanitarian capacity development work with individual members and the wider impact of the programme in each country.
    Develop and follow detailed work plan.
    Review requests from member organisations for capacity development support.
    Capture & share learning experiences including peer learning, and adopt good practices.
    Ensure monthly reporting from the capacity strengthening team to the secretariat and donors.
    Oversee the support to 6 organizations in DRC to use the self-assessment tool to conduct organizational capacity assessments and develop customized capacity strengthening plans.
    Oversee support to 12 organizations in all African countries to implement the capacity strengthening plans, including individual and joint organizational learning activities.
    Organise leadership forums and peer learning events
    Collaborate with others to establish a platform of mentors, who can provide coaching and mentoring for SNGOs.
    Monitor and track progress made based on individual baselines and identified gaps.
    Ensure end line organizational assessment is commissioned at the end of the project.
    Collaboration (30%)

    Act as a focal point for liaising with members and external stakeholder on NEAR capacity strengthening mandate.
    Coordinate with partners and other INGOs/networks in the region to identify potential opportunities for collaborating on training or capacity development and prevent duplication.
    Support the Regional Team to build and strengthen relationships with member agencies and agencies of strategic importance in relation to humanitarian capacity development.
    Develop and share tools, resources and learning within membership and with other key internal and external stakeholders.
    Strengthen the capacity of NEAR staffing humanitarian response.

    QUALIFICATIONS

    Understanding Our Context
    Actively supports NEAR vision, mission and values and what we aim to achieve.
    Commitment to and demonstrated experience of working with humanitarian principles, standards and best practice.
    Working Together
    Actively supports NEAR mission and values.
    Ability to work comfortably members.
    Ability to work in a cross-cultural environment.
    Making Change Happen
    Ability to take the initiative, work autonomously, creatively, innovatively and effectively to make decisions with limited direct supervision.
    Ability to quickly establish and maintain trusting, effective relationships to achieve results in short-timeframes.
    Ability to share complex information, influence and liaise with key stakeholders effectively in line with NEAR principles.
    Highly organised with the ability to manage multiple tasks.

    Technical Skills and Experience:

    Proven successes in working with local organisations in capacity building particularly in emergency preparedness and response.
    Experience of facilitating internal change processes and participatory learning processes.
    Experience of managing emergency preparedness and response projects.
    Experience of organisational capacity assessments and capacity development plans.
    Understanding of emergency preparedness planning and procedures.
    Experience of developing and using programme cycle management tools including monitoring and evaluation frameworks and data collection and analysis tools.
    Understanding of and ability to influence others to incorporate accountability, DRR, gender, protection, HIV/AIDS and diversity in their humanitarian work.
    Desirable Job Specific Requirements:
    Experience of coaching, mentoring and mediation.
    Experience of working remotely under minimum supervision
    A background in organisational development, management, leadership or HR.
    Proven experience of successfully implementing an operational emergency programme.
    Experience of working and liaising with international bodies and consortia.
    In the event of an emergency the post-holder may be required to provide technical support and guidance to partner organisations and member programme staff on the planning, management and delivery of high quality humanitarian programmes.
    This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required.

    Attitudes:

    Consistently approaches work with energy and a positive, constructive attitude.
    Demonstrates self-awareness and willingness to change own practice and behaviour.
    Tackles conflicts in a balanced way.

    Other:

    Fluent in written and spoken English and French or Arabic.
    Knowledge and experience of Africa region.
    Able and willing to travel within Central-Eastern Africa region, for up to 70%, sometimes at very short notice and to potentially insecure and difficult environments.

  • Roving Logistics Coordinator – East Africa & Yemen (Internal Advert – Kenya Nationals Only)

    Roving Logistics Coordinator – East Africa & Yemen (Internal Advert – Kenya Nationals Only)

    Roving Logistics Coordinator in its Regional office. The Roving Logistics Coordinator is responsible for supporting the regional logistics systems, setup and capacity building within the East Africa and Yemen Region.

    Job description
    Generic responsibilities

    Implement NRC’s logistical systems and procedures in countries assigned
    Ensure adherence to Logistics Handbook, other NRC policies and donor requirements
    Provide anti-corruption, transparency and cost efficiency focus in all processes (e.g. in procurement, vehicle management, asset management)
    Ensure safe and efficient transport of staff and materials/goods
    Training and development of logistical team
    Prepare and submit periodic reports and plans as required
    Ensure proper filing of all logistics documents in all offices
    Train and support project staff in procurement matters
    Conduct spot checks
    Conduct compliance checks

    Specific responsibilities

    Ensure all regional procurements for region are conducted in a timely and effective manner as per NRC procurement regulations
    Setup and Implement NRC’s logistical systems and procedures in the Horn of Africa, South Sudan and Yemen region
    Ensure that all countries implement the Procurement SOPs and Logistics handbook
    Support the Logistics/Procurement teams in the region ensuring that procurement and logistics support in country is effective
    Participate in emergency logistics setups in the region of Horn of Africa, South Sudan and Yemen ensuring NRC systems and processes are setup at an earlier stage
    Provide gap filling for senior logistics positions that become vacant within the region until such time the positions are filled
    Travel within the region providing support where ever and whenever required
    Conduct compliance checks in regional country offices
    Build capacity of logistics staff in the region.

    Qualifications

    Experience from working as a Logistics Coordinator or Logistician in a humanitarian/recovery context
    Previous experience from working in complex and volatile contexts
    Documented results related to the position’s responsibilities
    Knowledge about own leadership skills/profile
    Fluency in English, both written and verbal
    Good knowledge of logistics reporting systems
    Good hands on experience with Microsoft Excel, Word and PowerPoint.
    Good knowledge of NRC Procurement Procedures and regulations
    Excellent interpersonal, written and verbal communication skills
    Ability to work independently with strong team player skills
    Strong cultural awareness and sensitivity
    Ability to work under pressure and meet deadlines
    Ability to travel extensively within the region

    Education level

    Academy college / University

    Personal qualities

    Handling insecure environments
    Managing resources to optimize results
    Managing performance and development
    Initiating action and change
    Planning and delivering results
    Working with people
    Communicating with impact and respect
    Analyzing
    Coping with change

    We offer

    Duty station: Nairobi
    Contract period: 12 months with possibility of extension
    Salary/benefits: According to NRC’s general directions. The candidate will observe NRC’s code of conduct and working hours for the NRC Office in Nairobi.

  • Internship Developer Marketing

    Internship Developer Marketing

    Job Description
    You will work closely with an International team of Marketing and Sales experts and will be full included the day to day customer engagements and team activities. Within this year you will be able to learn and sharpen you skills in the following area:

    Cross Team communication and planning-Online & Offline marketing plans and activities
    End to end Ecosystems enabling
    Key Account Management
    Aligning different KPIs, Plans and perspectives
    Becoming a trusted advisor to our customers-Reporting up and down the hierarchies
    Analyzing and understanding Data

    Qualifications

    You have to be enrolled into Master’s degree or equivalent (minimum requirement)
    Availability for a 12 months full-time internship is a must
    Good communication and written skills in the English language is a must
    Practical knowledge of online and traditional advertising as well as SEO principles
    Practical experience in event management and in advertising campaigns execution
    Understanding of WEB 2.0 services including Social Media, blogs, RSS, etc.
    Fluency in key European languages e.g. German or French is a benefit
    Understanding of modern hardware & software trends is a plus
    Practical experience in software and web development is a plus
    Practical knowledge of customer relationship is a plus

    Inside this Business Group
    The Intel Software and Services Group (SSG) connects Intel to the worldwide software community. SSG strives to bring competitive advantage to Intel platforms by helping independent software vendors, operating system developers, OEMs, channel members and systems integrators deliver exceptional customer value and achieve differentiation on Intel® processor technologies. SSG provides global leadership to the software community through its technical expertise, industry enabling activities, and developer products and programs.

  • Collections Team Lead 

KE – Social Media Marketing Manager

    Collections Team Lead KE – Social Media Marketing Manager

    Job description
    Tala is seeking an experienced Collections Team Lead with a minimum of 3 years of progressive experience in the Banking/Microfinance/Financial sector.
    Responsibilities

    Own Collections KPIs and work with team towards achieving them each day/month/year:
    Monitor early and Late Stage Cure and Liquidation, to ensure team performance meet the expected business targets.
    Keep track of ,RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
    Manage incentive, rewards and overtime tracking.
    Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
    Monitor collection trends/recommendations to be shared with the collections manager.
    Handles complaints or difficult calls
    Own culture KPI of maintaining low unwanted attrition through recommending and implementing proper reward/recognition programs
    Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
    Tracks the rate of success of the entire process and continues to make adjustments when necessary.
    Trains new employees and holds training reviews for established employees.

    Requirements

    Expertise and focus in empathy, trust, and speed of customer service issues.
    Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
    Clear understanding of collections call models.
    Experience creating reports to monitor individual collections performance
    Ability to perform analysis with data to make recommendations for new collections strategies
    Experience training team members on systems and process.
    Demonstrated expertise of team KPIS.
    Strong decision-making and conflict resolution skills.
    Ability to communicate clearly and professionally verbally and in writing.
    Maintains a positive attitude. Can rally team even in times of adversity and challenges.
    At least 3 years managing collections teams for a local consumer lender.
    Strong probing, communication, problem solving and decision makes skills to effectively resolve complex customer and employee issues
    Ability to work efficiently in a high demand, team oriented, and fast-paced environment.

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  • Experienced O&G Project Manager

    Experienced O&G Project Manager

    Job description
    Role
    GardaWorld now seeks applications from suitably qualified and experienced Consultants to be considered for a Senior Project Manager Role based in and across Kenya
    Closing date for applications: Friday 09th February 2018
    Please ensure the minimum hiring criteria is met before applying.
    GARDAWORLD ON BEHALF OF KK SECURITY JOB SPECIFICATION –EXPERIENCED O&G PROJECT MANAGER – KENYA
    (SUBJECT TO SUCESSFUL INDUCTION /CONFIRMATION)
    Position
    Senior O&G Project Manager
    Job Type
    Contractor, KK Security
    Location
    Nairobi, Lodwar and Lokichar Kenya
    Start Date
    TBC, subject to further confirmation/Induction & visa processing
    Monthly Rate
    KK Security offers a competitive monthly rate
    Rotation
    Full time position. Successful candidate will domicile in Nairobi with regular travel to client locations across area of operation as and when required.
    Annual leave entitlement to be confirmed.
    Likely duration of task
    24 Months
    Hiring Criteria
    DO NOT APPLY UNLESS YOU MEET THIS STANDARD

    Bachelor’s degree in Business Administration or an equivalent
    Shall be fluent in English verbally and for written work
    Shall have a minimum of 10 years prior military/police experience.
    Shall have a minimum of 5 years proven international commercial security experience in a leadership role.
    Shall possess a proven track record managing remote sites in East Africa
    Ability to outline and communicate effective objectives and action plans
    Good leadership and people management skills
    Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
    Have a high sense of accuracy, attention for detail and with good analytical ability.
    Have good problem analysis and reporting skills;
    Be able to demonstrate the ability to grow, support and develop talent within the unit
    Shall have demonstrable business acumen and commercial experience, preferably within the Oil & Gas sector.
    Be familiar with PSC1, ISO 9001:2015 and 18788 standards
    Be familiar with the aims and objectives of the ICoCA
    Must have excellent report writing ability.
    Must have excellent presentations skills.
    Must be Polite and Robust; an ability to remain resolute when dealing with the authorities.
    To have the character to maintain and encourage liaison to establish firm contacts. Understand the complexity of local stakeholders and their position in the commercial environment
    Possess excellent interpersonal skills – ability to work both independently and as part of a team.
    Demonstrate a working knowledge of organizational policies, host nation laws/legislation and a greater understanding of tribal intricacies and sensitivities.
    Be proficient in MS word package, Outlook, PowerPoint, Visio and Excel.
    Possess a valid driving license.
    Must have experience of writing, complex security plans; coupled with developing standard operating procedures for the project location.
    Must have strong understanding of financial accounts for payroll, as well as operational expenses for the project.
    Must have a good understanding of Health and Safety at work; making sure the HSE manager is informed of all issues in a timely manner.
    Must have experience to lead the project team from the front; setting high standards for all to follow.

    Duties

    The Project Manager (PM) has responsibility for the management and implementation of the KK Security contract with a Major IOC based in and across Kenya. The PM is accountable to the Operations Director for the responsibilities stated below. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
    The PM is responsible for the service delivery of this contract, ensuring that all administrative activities are carried out professionally and effectively to deliver and maintain quality standards in accordance with contractual obligations.
    The PM will mentor Local Security Provider and build capacity of the company, enabling them to ascertain PSC 1 accreditation, with 2 years of the start of the contract.
    The PM will oversee the deployment of S/Os in Nairobi and Turkana, until such a time that Local Security Provider are able to manage their own guard force, to the standard expected by the Client.

    Key Responsibilities And Areas For Development

    Conduct quarterly reviews of security provider capacity, and set development goals accordingly
    Preparation of personal development plans for Local Security Provider management team
    Participate in performance evaluation/review of employees in concurrence with the company policy with the aim of developing and motivating the employees and maintaining a desirable service level to our customer;
    Mentoring of the Local Security Provider management team
    Introduction and implementation of company systems within Local Security Provider, to be determined based on SWAT analysis
    Oversee contract delivery to Clients expectations.
    Liaise with internal departments to ensure service delivery is supported.
    Manage contract P&L to ensure delivery within budget
    Oversee liaison with accounts in invoice preparation to ensure timely and correct invoices are generated;
    Monitor monthly revenue and collections by keeping records of all invoices and make timely follow up for payment to a satisfactory level;
    Ensure proper administration of petty cash and expenses claims through proper documentation;
    Enhance effective customer service by maintaining close contact with client point of contact in order to maintain sound relations. Manage correspondence by communication with clients and escalate issues to the relevant staff for resolution; and
    Ensure compliance with KK Security company policies and procedures

    For Further Information About GardaWorld Please Follow Link
    Please note: any Information provided and your current performance shall be used by GardaWorld to evaluate your suitability for this position.
    Presentation of falsified credentials or false statements can lead to termination of any engagement (or future engagement) with the company.

  • After Sales Technical Manager

    After Sales Technical Manager

    Job description

    Create the process of after sales service.
    Ofer technical training to people/installers who will be responsible for installation and after sales services in different regions
    Providing product knowledge, features, benefits and safety standards.
    Offer technical support to projects by working closely to developers and construction project manager.
    Work closely with logistics department
    Prepare mid and monthly reports
    Repairing and servicing of domestic hot water products
    Assist in providing pre-sales technical assistance and product education and after-sales support services
    Developing long-term relationships with both new and existing clients through constant follow ups
    Meeting regular sales targets and coordinating sales projects
    Sourcing for new clients and maximising market share potential
    Making technical presentations and demonstrating how a product meets client needs
    Supporting marketing activities by attending trade shows, conferences and other marketing events
    Assisting in market intelligence and updating the sales team of new competitor’s products, pricing and other trends.

  • HVAC Technician 

Plumber 

Shift Engineer

    HVAC Technician Plumber Shift Engineer

    Job description
    Reporting to the Plant Room Supervisor, the HVAC Technician’s main function is to ensure effective maintenance and operation of heating, ventilation, air conditioning and refrigeration plant and equipment of the hotel. The incumbent will always ensure all duties and responsibilities are done in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
    Key Responsibilities

    Carry out preventive maintenance as scheduled, inspections, repair works and installation
    Ensure effective and efficient operation of HVAC
    Implementation of power saving measures
    Ensure safety of equipment and environment
    Ensure effective operation of VRVs, A.H.U, Cold rooms, Refrigerators, F.C.U etc under the section
    Ensure that all machines in operation conform to safety regulations as per Factories Act
    Repair and / or adjust all types of electrical and HVAC equipment and cosmetic items
    Ensure quality workmanship is observed
    Devise ways to conserve energy and report any ideas to the Engineering Management
    Emergencies – be available for any emergencies and act in an engineering capacity to protect our guest and employees, and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status
    Optimize maintenance costs
    Accident prevention and safety
    Train and instruct other members of the staff
    Comply with all Kempinski company policies
    Any other duties that may be delegated by the management through the Chief Engineer or his designate

    Desired Skills & Qualifications

    High School or secondary diploma required
    Diploma in AC and Refrigeration
    1-2 Years experience in the operation and maintenance of HVAC systems in buildings and facilities.
    Experience with repair and maintenance of cold rooms, freezers and VRV’s
    Experience in operation of BMS
    Ability to work and communicate in a multinational environment
    Good verbal and written communication skills
    Computer literacy
    Good aptitude in trouble shooting
    Quick at problem resolution
    Engineering Administration system
    Able to work in a fast paced environment and can multitask
    Ability to remain calm and composed under pressure

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  • Communication and Advertising Officers

    Communication and Advertising Officers

    Job description Key Duties and Responsibilities

    Working closely with the creative agency and assigned business functions, coordinate the creation of 360 degrees advertising and communication campaigns
    Liaise with service providers to ensure proper preparation and execution of corporate events including brand visibility in such events through branding opportunities
    Negotiate with suppliers for best possible value for investments
    Identify opportunities for sponsorships and promotions in close consultation with various business functions and in line with business goals. Support business functions in such events by availing necessary materials required and advice
    Manage vendor contracts; exercise diligence in tracking expenses to meet expense/ budget goals
    Monitor vendor performance by ensuring alignment with market value for services rendered
    Interface with all Equity Bank teams and offices to optimize events and associated campaign’s effectiveness

    Desired Qualifications, Knowledge and Expeience

    Degree or equivalent in Advertising, Marketing, Communication or a business related field
    Professional training in Advertising, Communications, Public Relations or Event Management
    Over 3 years relevant experience in marketing or event management in a large media organization or in communication function in an established organization.

    Desired Competencies

    Good negotiation skills
    Excellent communication, organizational and interpersonal skills
    Strong analytical ability
    Able to work well with minimum supervision
    Flexible, ability to identify and resolve problems quickly
    Creative thinker and fast learner, ability to communicate ideas effectively
    Team player
    Computer proficiency

  • Portfolio Officer-Machakos Branch 

IT Service Delivery Manager 

Communication and Advertising Manager – Media Buying

    Portfolio Officer-Machakos Branch IT Service Delivery Manager Communication and Advertising Manager – Media Buying

    Job description
    To develop and grow profitable product portfolio mix ensuring close focus on most profitable products.

    Drive the achievement of the sales revenue for General Insurance.
    Grow and defend Britam’s General Insurance market share position.
    Work hand in hand with FA & IFAs to promote General Insurance business.
    Formulate and implement strategies that ensure FAs, IFAs, and Unit Managers are well versed with General Insurance Products.
    Relate feedback to the product team from clients regarding the General insurance products and suggestions on improvement on the products.
    Monitor customer/ agency preferences to determine focus of sales efforts in collaboration with FAs.
    Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Working Relationships

    Responsible for staff working under this positionRequired to liaise and work closely with the other departments as may be necessary
    Bachelor of Commerce degree (marketing option preferred)
    Professional qualification in Insurance (ACII, FLMI or AIIK)
    7 – 10 years sales management experience in the financial services sector 3-4 of which must be in a management position

    Essential Competencies

    Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
    Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
    Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
    Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
    Planning and Organising: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
    Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.

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