Location: Location in Nairobi

  • Guest Service Agent

    Guest Service Agent

    Job description
    Reporting to the telephone supervisor,the incumbent will be responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski, ensure that LQA (Leading Quality Assurance) audit results are 85% and above, CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above, Telephone system is always well maintained and Telephone lists are up to date.
    Main Responsibilities

    Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
    Write down messages accurately for our guests and deliver messages in a timely manner.
    Handle guests’ requests for DND (Do Not Disturb) and confidential status.
    Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
    Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
    In case of emergency, handles all communications for the hotel whilst serving as the communication center.
    Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
    Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning.
    In case of emergency, handle all communications for the hotel whilst serving as the communication center.
    Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
    Maintain the neatness of their working area at all time.
    Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Desired Qualifications And Skills

    Basic Certification in Front Office Operations.
    One-year experience in a customer service-oriented position.
    Local language – excellent oral and written skills (as applicable)
    English – excellent oral and written skills
    Additional language – beneficial
    Listening and oral skills
    Listen attentively and speak clearly
    Writing skills
    Basic knowledge of Hotel Business Operations
    Microsoft Office Applications
    Opera PMS

  • Test Analyst

    Test Analyst

    Job description
    Job Details
    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    Support the business to manage the technology risk brought about by software development, adoption of IT changes and launch of new products through system and business testing.Be the link between the business and the technical teams by coordinating the development of test strategy, test cases, hosting test workshops, coordinate business testing activities and UAT close-out to enable the successful implementation of projects.Measure and report the quality threshold of the solutions scheduled for delivery for business within the IT change governance process
    Key Responsibilities/Accountabilities

    Project start-up
    Sign-off the test work stream responsibility (work package) and
    Driver of the test strategy planning activities.
    Project Initiation
    Lead the in-depth definition process i.e. detailed test case documentation
    Plan analysis i.e. research, consultation and planning meetings
    Lead business impact analysis sessions i.e. determine business areas impacted by proposed changes for regression testing coverage identification
    Conduct desktop risk quality analysis / validation i.e. determine test case coverage, test case adequacy and develop traceability matrices
    Upload or ensure the upload of test cases in the electronic testing tool
    Project Implementation
    Manage the execution of all testing activities / cycles i.e. Unit, SIT, UAT and Regression testing
    Oversee the defect management process through re-testing the products
    Monitor and report the status and outcomes of testing activities
    Project closure
    Evaluate that quality criteria is met for all scoped requirements
    Monitor and obtain quality feedback during early life (PIR period)
    Preferred Qualification And Experience
    Bachelor’s degree preferably in IT or Business management
    Atleast 2 years’ experience as a quality analyst.
    Recognised Software testing certifications i.e. International Software Testing Qualifications Board (ISTQB) – Certified Tester Foundation Level (CTFL) and Certified Tester Advanced Level (CTAL) others include Information Systems Examination Board (ISEB), Quality Assurance Institute (QAI) and Chartered Quality Institute (CQI)
    Broad exposure in a banking environment preferably in IT department
    ITIL Certification, Prince2 Certification

    Knowledge/Technical Skills/Expertise

    Broad knowledge of Business analysis techniques i.e. MoSCoW, SCRS, PESTLE, HEPTALYSIS, MOST, SWOT, CATWOE, Six thinking hats, 5 Why’s, VPEC-T, etc
    Broad understanding of PRINCE2 and Safe(Scaled Agile Framework) Methodology
    Must have an in-depth knowledge of banking processes and systems
    General understanding of nature, culture, operations and tactical priorities of project management office
    A sound business/industry understanding of financial services.
    Usage of automated testing tools e.g. Quality Centre, HP ALM, and QTP etc.
    Proven track record in the development of test strategy, test cases, testing quality validation process and stakeholder management.

  • Chief Executive Offficer

    Chief Executive Offficer

    JOB DESCRIPTION
    Contractual Details
    Start Date:        1st July 2018
    Salary:               Ksh 3,600,000- 5,200,000 annually and other benefits
    The Youth Agenda, Kenya’s premier governance and development youth organisation is seeking a Chief Executive Officer who is under 35 years, and is an ambitious, creative, analytical and versatile professional committed to championing youth agenda. The successful candidate will be responsible for the following;
    Job Summary  
    To provide strategic leadership and direction in the management and implementation of all operational, administrative and financial functions of the Youth Agenda (YAA).
    Duties and Responsibilities
    1.    Strategic and Leadership Roles:

    Strategic Direction – In collaboration with the Board, provide leadership and strategic evolution and orientation of the organisation and the membership. Provide the vision and leadership to the strategic day-to-day program implementation of organization objectives.
    Strategy Development and Implementation- Responsible for implementation of the organisation Theory of Change Strategy, programmes and projects as well as guiding and supervising the development of strategy, strategic plans and proposals for specific programmes. 
    Strategic Partnerships and Networks – Identify, pursue, establish and develop collegial, fiscal, and partnership relations with like-minded organizations and individuals, both locally and internationally.  
    Board Secretary – The CEO is the secretary to the board, taking instructions from the board and is the interface between the Board and staff.
    Periodic and timely conferring with the Board on all major decisions that the YAA has to take.
    Monitoring and Evaluation- Travelling as needed, to provide oversight, assistance and evaluation of YAA‘s field projects
    Policy and System Management -Identifying and recommending to the Board, new opportunities, systems, procedures and processes as well as improvements in operations.  
    External Relations and Advocacy – Influencing, through advocacy and other means, the response of stakeholders (county leaders, donors, government, CSOs) to youth issues in county
    Response to emerging National Youth Issues — Guides  the organization in responding to emerging youth  issues in Kenya or of interest to Kenya.

    2. Operational and Financial Management roles:

    Budgeting, fundraising and maintaining adequate funding levels for effective implementation of the organization‘s strategic plan, programmes and projects
    Effective planning, allocation and control of the organization‘s financial resources in meeting the mandate and strategic objectives of the organization
    Oversee the preparation of financial reports in line with donors funding requirements and protocol
    Oversee sound organizational financial structure and ensure that all accounting and finance operations, functions and reporting processes conform to donor standards.
    Overseeing effective financial and programmatic audits according to laid down organizational, donor requirements and the International Financial Reporting Standards (IFRS).
    Ensuring total compliance with local regulations in respect of financial and related matters including taxation, labour laws, auditor‘s recommendations and other statutory requirements.
    In charge of all major procurements and management of organization assets, inventory and services implementing operational improvements as may be directed by the Board from time to time. Financial probity in management of all YAA assets for organisational gain.

    3. Human Resources Management and other Administrative roles:

    Ensuring implementation and review of staff contracts and job description
    Supervising key management staff to ensure that all programmes, projects and operations run efficiently and effectively.  
    Reporting regularly to the board, providing timely updates of all situational and project developments
    Designing and implementing continuous staff capacity building programmes
    Assisting the Board in identifying talent and charting career paths for staff so as to ensure that YAA maintains a quality human resource supply pool
    Conducting regular effective management staff performance evaluations and ensure the implementation of the same for other staff cadres
    Conducting and chairing regular staff meetings and consultations in order to instil discipline and teamwork among staff.  
    Scheduling regular Board meetings and accounting to the board on organization activity and financial status  
    External and Internal Communications-collaborate and lead in effecting positive communication within and among all affiliate organizations, structures, programs, partners, and with member organisations
    Performing any other duties as assigned by the board so as to effectively and efficiently manage the organization.

    Critical Technical Skills and Competencies

    Significant experience in working and leading youth programs/Organisations and an understanding of relevant current youth issues
    Demonstrable understanding of and commitment to youth programs.
    Deep interest in governance and socio-economic development of the youth in Kenya and beyond.
    Significant experience in resource mobilisation from income generation activities, private sector and donors
    Good understanding of fundamental financial, human resources and administrative policies and procedures and/or proven record of effective management of people and resources, including planning and organizational skills
    Strong report writing and editing, presentation and programme development skills
    Strong analytical and strategic planning skills
    Excellent negotiation and advocacy skills
    Strong representational skills and experience of bringing about demonstrable change through external networking.
    Sensitivity to cultural differences, and the ability to work in a wide variety of cultural contexts Proficiency in computer skills (Linux and other Open source applications as well as in Word, PowerPoint and Excel etc)

    Other desirable skills and aptitudes

    High capacity to network at various levels including good networks with the donor community
    Good teamwork and leadership skills, interpersonal, communication and multi-cultural skills
    Good personal organization skills, accuracy and attention to detail required
    Highly effective multi-tasking skills, with ability to coordinate, prioritize, and organize workload, meet deadlines and work under pressure
    Capacity to take initiative, demonstrate good judgement and work under minimal or no supervision

    Education

    Minimum of first degree in relevant fields such as law, political science, social sciences, commerce or business administration etc
    Postgraduate qualifications in relevant field is an added advantage

     Languages

    Excellent command of both written and spoken English is mandatory
    Fluency in Kiswahili language is an added advantage

    Work experience

    Minimum of 3 years’ experience in programme/project design, planning and management in a non­-profit organization or private sector organization in a multi-cultural environment;
    Demonstrable experience in leading teams and managing projects.
    Experience in implementing financial control systems in a busy non-profit organization is desirable
    Previous work in youth organizations, youth serving organizations or related field is an added advantage.
    Excellent communication skills demonstrable through print or digital media.
    Proficient computer literacy skills

  • Supply Chain Management 

HR & Development Internship 

Irrigation & Drainage Internship 

Irrigation Water Management Internship 

Accounts Internship 

Public Communication Internship 

Central Planning Internship 

Land Reclamation Internship 

Administrative Service Internship

    Supply Chain Management HR & Development Internship Irrigation & Drainage Internship Irrigation Water Management Internship Accounts Internship Public Communication Internship Central Planning Internship Land Reclamation Internship Administrative Service Internship

    5pplications are hereby invited from suitably qualified persons for the various areas of specialization (intern posts) indicated above.
    Requirements

    Bachelor’s degree in any of the following disciplines: Commerce, Business Administration (Supply Management Option), Economics, Procurement and Supply Management Marketing or their equivalent from a recognized institution.
    Terms of engagement
    Twelve (12) months

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  • Consultancy: Technical assistance for accelerated early infant diagnosis and HIV exposed infant follow-up, Nairobi, Kenya

    Consultancy: Technical assistance for accelerated early infant diagnosis and HIV exposed infant follow-up, Nairobi, Kenya

    Background and Justification
    The HIV prevalence in Kenya is estimated at 6% with 1.5 million people living with HIV of which approximately 98,170 are children aged 0-14 years.1 HIV acquisition amongst children mostly occurs through mother to child transmission (MTCT), but despite increased access to antiretroviral therapy by pregnant and lactating mothers, the national MTCT rate stands at 8.3% with approximately 6,600 new infections occurring in 2015 according to the national HIV estimates report 2016. Of those who required essential early infant diagnostic services, 76% of HIV-exposed infants received a PCR test with only about half of them receiving a timely PCR test before the age of 2 months in 2016. In Kenya, only eight central laboratories provide EID services across the country. This prolongs the lead time for sample transportation and turnaround time for receipt of EID results. The eight national laboratories are equally mandated to offer viral load testing services, to support the national programmes recommendation on routine viral load monitoring for those on ART. However, due to bottlenecks or gaps in the system, there are considerable delays in timely sample transportation, processing and results relay. This further contributes to delayed confirmation of HIV infection in infants, late recognition of treatment failure, and therefore postponement of comprehensive care and treatment.
    The MOH through the National AIDS & STI Control Program (NASCOP) developed a new Country Framework for eMTCT for HIV and Syphilis for 2016-2021, in which innovative approaches have been recognized as game changers in strengthening diagnostics for HIV and syphilis. Also, guidelines and policies are in existence that are geared towards enabling the health sector to optimize pediatric HIV care and treatment and the eMTCT agenda.
    It is against this background that UNICEF seeks to support the National HIV Reference Laboratories (NHRL) and National AIDS & STI Control Program (NASCOP) to create an enabling environment for HIV programmes for the diagnostics of infant, children, adolescents and pregnant and breastfeeding women, and linking them to appropriate MNCH/HIV related care, through accelerating access to innovative POC HIV diagnostics, linkage to appropriate care and optimization of HIV care and treatment among children, adolescents and pregnant and breastfeeding women.
    Scope of Work
    Goal
    To accelerate access to quality Paediatric HIV and PMTCT services.
    Objectives

    To increase access to innovative POC HIV diagnostics for early infant diagnosis
    To increase access to innovative POC HIV diagnostics and/or syphilis
    To increase access to innovative POC HIV diagnostics for viral load among target populations (women, children, adolescents at risk)
    To increase access to linkage to care among children, adolescents and pregnant and breastfeeding women
    To increase access to optimized HIV treatment for children, adolescents and pregnant and breastfeeding women

    References to the UNICEF Regional Work Plan (RWP) areas and UNDAF outputs
    The role of the incumbent will be to contribute to outcome 5, output 5.4 of the RWP that aims to improve access and quality of pediatric HIV care and treatment, and PMTCT services.
    This role additionally ensures that UNICEF’s contribution to the HIV response is met under commitments made to:
    UNDAF Outcome 2.3: Multisectoral HIV and AIDS Response. By 2019, Kenya has reduced the socio-economic impact of HIV through a well-coordinated fast-tracked and adequately resourced multi-sectoral response towards an AIDS-free population.UNJP HIV Outcome 1: By 2019, all those in need have equitable access to and utilization of quality HIV prevention at national and county levelKASF Strategic Area Directions: 1, 3 and 4 i.e. Reducing new HIV Infections; Using a Human Rights Based Approach to Facilitate Access to Services; Strengthening Integration of Community and Health Systems.
    Activities and Tasks:
    The incumbent will work in close collaboration with focal persons from NASCOP and the NHRL and under the supervision of the Chief HIV and AIDS, UNICEF. She/he will be based in Nairobi with 30-40% travel to 6 priority counties as identified by NASCOP and NHRL and will be responsible for the following:

    Providing technical assistance to the leadership of Ministry of Health to leverage and maximize eMTCT and POC investments as part of system strengthening of integrated and effective eMTCT and Paediatric HIV programming.
    Providing policy and strategy support to the Kenyan Ministry of Health NASCOP and NHRL on eMTCT and POC implementation.
    Providing technical support to accelerate the introduction of POC testing and providing targeted support for conventional testing systems. This will entail implementation of HIV diagnostics (EID and viral load) through the development of an analytical framework to determine the performance of the POC implementation for viral load and EID testing.
    Providing technical support for the dissemination of the national policies strategic frameworks and guidelines on POC and necessary resources that link diagnostics to care
    Supporting County Health Management Teams to strengthen planning, evidence generation and monitoring of results for women and children living with HIV and for HIV diagnostics.
    Providing technical support and leadership within the UNICEF country office and the UN Joint team for a harmonized eMTCT and Paediatric HIV care and treatment response.
    Identifying best practices in eMTCT and POC implementation for potential scale up
    Identifying opportunities to support shared learning to build awareness of, and knowledge about POC diagnostic technologies, in order to create demand for POC uptake

    Outputs/Deliverables

    National and selected sub-national HIV, sectoral and development plans, strategies and investment cases comprehensively address HIV and children, pregnant and lactating women
    Access and quality of maternal and child HIV diagnostics, care and treatment services improved.
    County engagement for planning and implementation of POC diagnostics for viral load and early infant diagnosis, eMTCT and Paediatric HIV Care and Treatment optimization strategies.
    Counties adopt and scale-up targeted evidence-based population and location-based prevention interventions to reduce new HIV infections
    Project goals are routinely monitored through field visits, exchange of information with partners/stakeholders to assess progress, identify bottlenecks and potential problems are resolved in a timely manner
    Identification of scalable best practices to build the capacity of partners and stakeholders and to support the implementation and delivery of concrete and sustainable programme results for POC diagnostics in the context of pediatric HIV care and treatment and PMTCT

    Required qualifications, desired competencies, technical background and experience

    Advanced university degree in public health, pediatric health, family health, laboratory diagnostics and technologies, health research, global/international health, health policy and/or management, or other health-related sciences is required.
    A minimum of 5 years professional experience in public pediatric and/or PMTCT, HIV/AIDS, public laboratories service management and/or in relevant areas of health care, health emergency/humanitarian preparedness, preferably in a developing country.
    Oral and written proficiency in English is a requirement.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

  • Deputy Regional Director – Research

    Deputy Regional Director – Research

    The Regional Office for East Africa, the Horn of Africa and the Great Lakes is a critical part of Amnesty International’s International Secretariat which operates from several sites around the world, gathering and communicating accurate and action-oriented human rights information globally.
    About the role
    This is a senior management role that leads on strategic and operational aspects of research for the Regional Office for East Africa, the Horn and the Great Lakes. The DRD Research leads a relatively new team of researchers and others to track, research and report on major human rights trends, developments and key drivers of human rights violations in the region, including legal, political and socio-economic factors. The DRD will support the Regional Director in the management of the Regional Office and strategic allocation of the resources, and contribute to the development, management and implementation of the research strategy and overall operational plans of the Regional Office. Finally, the DRD – Research manages and supervises research staff, oversees effective management of budgetary resources and works closely with the Deputy Regional Director- Campaigns to ensure integrated working of a multifunctional office.
    About you
    We are seeking a leader who can motivate and inspire the Regional Office for the East Africa, the Horn of Africa and the Great Lakes’ research team. You will have demonstrated knowledge and direct experience of the human rights and political economy context of East Africa, the Horn and the Great Lakes region, expert understanding of the international human rights law and standards as they apply to research and relevant regional and national legal frameworks. You will also possess an in-depth experience of human rights research for advocacy purposes, conducting research using a range of appropriate methodologies, analysing and presenting findings, identifying advocacy targets, and applying research-based analysis to campaigning for human rights change. You will have experience in coaching researchers to grow in capacity and confidence. You will have knowledge and experience of field security issues and the ability to manage them appropriately, ideally gained through work in conflict or other high risk human rights contexts. Finally you will have excellent writing and editing skills, and be able to exercise high level political judgement, strategic thinking and strong emotional intelligence.
    WHAT WE HOPE YOU WILL DO NEXT
    If you are talented, passionate about human rights and want to use your skills, knowledge and experience to change the world then we would encourage you to click ‘Apply for this Role’ below.
    Freedom, Justice, Equality. Let’s get to work.

  • Financial Services Sales Agent

    Financial Services Sales Agent

    Our Client who is a financing company is looking for a results-driven sales representative to actively seek out and engage customer prospects. They will be tasked with showcasing their product to prospective clients in order to boost top-line revenue growth. They specialize in giving companies and individuals loans for growth purposes.
    Responsibilities

    Sell financial services to businesses and individuals.
    Recommend certain services such as life insurance, retirement income, investments, and long-term care insurance.
    Build relationships with clients and communities.
    Provide solutions for short and long-term financial goals.
    Help clients achieve financial security.
    Present products and services via a presentation or slideshow.
    Determine clients’ financial needs and areas of improvement.
    Determine security risks.
    Develop prospects from current commercial customers, referral leads, and sales and trade meetings.
    Negotiate sales agreements and contracts.
    Take payments.
    Prepare forms or agreements.
    Determine future growth.
    Advice customers regarding expected fluctuations.
    Make presentations on financial services to groups in order to attract new clients.
    Use financial, tax, economics and accounting skills to review a client’s personal data and recommend investment strategies that are appropriate to the client’s goals.
    Determine whether loans must be obtained to meet cash requirements or whether surplus cash can be invested.
    Solicit business, authorize loans, and direct the investment of funds.

    Requirements

    Proven work experience as a sales representative.
    Highly motivated and target driven with a proven track record in sales.
    Excellent selling, communication and negotiation skills.
    Prioritizing, time management and organizational skills

    Remuneration
    Retainer is Kshs 15,000 – 20,000 Plus commission

  • Data Analyst Internship

    Data Analyst Internship

    Twiga Foods LTD is looking to hire an intern with Microsoft Excel data analysis skills to work under the Operations department. This is a 3-month paid internship opportunity with the possibility of securing permanent placement subject to the individuals performance.
    The right candidate should be highly motivated, able to perform tasks under minimum supervision, adaptable, have a high degree of personal integrity and have good communication and interpersonal skills.
    Qualifications

    Candidate should have an excellent command of Microsoft Excel application and be able to undertake the following Excel tasks: Nesting of excel formulas, V look up, Index match, Pivot tables/charts, conditional formatting,
    Data visualization among others.
    Proficiency in all other applications of Microsoft office suite.
    Applicant should be a recent graduate preferably with a Bachelor’s degree in Statistics or related field.
    Candidate should be available to start immediately and willing to begin on a paid internship basis.

  • Head of Sales 

Real Estate Sales Executive 

Business Development Executive 

Senior Hotel Manager

    Head of Sales Real Estate Sales Executive Business Development Executive Senior Hotel Manager

    Our client is an established Property Development & Management company in Nairobi. They seek to hire a well experienced, self-driven and results oriented candidate to fill in the role of Head of Sales. He/She will report to the Chief Operating Officer and will be tasked with driving the sales agenda and contribute to growth.
    Industry: Real EstateSalary: 200-250K
    Responsibilities

    Develop and execute strategic plan to achieve sales targets and expand the company’s client base
    Identify and reporting on business opportunities in target markets
    Actively seek out new clients, monitor sales and follow through for target realization
    Representing the business at conferences, trade fairs and networking events
    Maximising new business development opportunities
    Oversee a sales team and ensure they meet the set sales targets
    Build and maintain strong, long-lasting customer relationships as well as third party agents
    Effectively communicate the company’s product offering and their value proposition through proposals and presentations

    Qualifications

    Degree in Marketing/ Business Management or related field of study
    Atleast 7 years’ sales experience in the industry with 3 in a similar role
    Proven sales experience, meeting or exceeding targets
    Ability to communicate, present and influence potential clients at all levels
    Proven ability to drive the sales process from plan to close
    Proven ability to articulate the distinct aspects of the products and services
    Demonstrable experience in a sales supervisory role, developing client-focused, differentiated and achievable solutions
    Good business sense
    The ability to motivate and lead a team
    Initiative, drive and enthusiasm
    Excellent communication skills
    Good planning and organisational skills
    The ability to work calmly under pressure
    Good IT, budget and report writing skills

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