Location: Location in Nairobi

  • Deputy Team Leader 

Learning Analyst

    Deputy Team Leader Learning Analyst

    The Learning and Monitoring Programme Somalia (LAMPS) is a three-year programme of monitoring, evaluation, learning and consultancy services contracted to Integrity by the UK Department for International Development (DFID), supporting DFID’s Somalia Monitoring Programme II (SMP II) of which it is a component. Integrity, in consortium with Altai Consulting, delivers LAMPS in each of Somalia’s federal regions from a central delivery hub in Nairobi, Kenya. LAMPS works across DFID’s development portfolio in Somalia, helping ensure greater accountability, better risk management and improved understanding of, and learning insights from, programme performance.
    Role Summary
    The Deputy Team Leader (DTL) is responsible for coordinating the delivery of the third-party monitoring verifications, leading the integration of third-party monitoring, digital platform and learning inputs in the production of verification summary reports, data analysis dashboards and associated learning products. They will design and administer clear processes for delivering these products, fostering an effective, efficient and collaborative approach across the different functional teams. The DTL will be required to coordinate the activities of LAMPS workstreams – to identify efficiencies and ensure learning is applied across the team.
    The DTL will report to the Programme Management Unit will be actively involved in the implementation of LAMPS strategy as agreed by the LAMPS Governance Board. They are line-managed by the Team Leader. They line-manage the Third Party-Monitoring Managers and as required STTA. They will represent LAMPS TPM verification activities at meetings with DFID teams and their implementing partners and key stakeholders.
    Activities The Deputy Team Leader will be responsible for:
    Management of TPM Verification Workstream (55%)

    Lead the coordination of inputs from third-party monitoring, digital platform and learning personnel in the production of timely, high quality third-party verification deliverables.
    Participate in regular meetings with the Team Leader and Monitoring and Evaluation Technical Assistance Adviser to strategy coordination, integration and cross-pollination of workstream activities and deliverables; managing the operationalisation of this strategy.
    Review, design and adapt delivery and resourcing plans on a regular basis to optimise workstream activities and performance.
    Develop and improve systems for managing the flow of communications, data, analysis and learning between the different technical areas that contribute to the delivery and coordination of the TPM verification and learning workstreams.
    Review and quality assure all TPM verification workstream deliverables; including, but not limited to, verification data and analysis, verification summary reports, Aqoonta/digital platform updates and releases, and related TPM learning reports.
    Identify Short Term Technical Assistance needs for the TPM verification workstream; developing terms of reference, managing their activities and quality assuring their outputs.
    Providing technical guidance, as needed, to the design, delivery, analysis and reporting of monitoring, capacity building, and learning activities, including leading on programmatic activities as required.
    Assist the Programme Management Unit in coordinating inputs from the TPM verification workstream into learning and general programmatic deliverables (annual reports).

    Learning of TPM Verification Workstream (15%)

    Lead internal and external learning processes, reporting and events for the TPM verification workstream.
    Ensure learning from internal processes and external sources are shared, reviewed and actioned by the workstream team; incorporating this learning into specific trainings and embedding changes in workstream processes and practices.
    Ensure TPM learning activities are coordinated and complement the learning activities of Monitoring and Evaluation Technical Assistance and In-field Financial Review workstreams.

    Personnel Management (15%)

    Day-to-day programme line management of the Third Party-Monitoring Managers and as required STTA; ensuring that their tasks are understood and executed to a high quality in timely manner.
    Identify and address capacity development priorities for the TPM verification and learning workstream personnel, raising any additional resourcing requirements with the Programme Management Unit.
    Provide ongoing professional development mentoring to the LAMPS programme personnel, including enhancing M&E capacity of all personnel, strategies for learning and management.
    Develop and cultivate a ‘one team’ ethos across the workstreams of the LAMPS programme team; fostering a collaborative, constructive team ethos with an emphasis on flexibility, problem solving and effective communication with all parties.

    Client and Partner Management (15%)

    Represent LAMPS, including deputising for the Team Leader when required, at meetings with DFID and key stakeholders such as government, bilateral and multilateral agencies, and DFID Somalia’s Implementing Partners.
    Provide inputs into LAMPS collective understanding of the DFID-Somalia portfolio and IPs, contributing to the database of contacts, profiles and activities.
    Support the development and implementation of communications strategy for LAMPS.
    Be an ambassador for LAMPS in the broader DFID and IP community in Kenya and Somalia.

    Skills and competencies
    The right candidate will have:

    Bachelor’s degree in international development, social science or a related field from an accredited academic institution, master’s degree preferred.
    Minimum of 8 years’ experience in monitoring and evaluation of development programming in conflict/insecure zones, preferably in governance, economic development or health.
    Previous experience in the design and delivery of third-party monitoring approaches.
    Previous experience with remote data collection and managing remote teams.
    Excellent analytical competencies and ability to write concise and informative monitoring reports in English.
    Demonstrated ability to work under pressure and meet deliverables within a given timeframe.
    Experience in Somalia is preferred.

    Additional Information

    The position will be based in Kenya at Integrity’s Nairobi office.
    The role will be full-time
    Candidates must be fluent in written and spoken English

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  • Scrum Master

    Scrum Master

    Job description
    Profile Summary:
    They are looking for an enthusiastic, flexible, software tester with 4 to 5 years of work experience. Someone who likes to be critical about the quality of the apps they develop; who likes to work in a complex environment with inspiring colleagues, inspiring clients and lots of learning opportunities.
    With your ambitions and drive improving every day, you bring energy and inspiration to the team. You will assist in shaping the strategy and build a close relationship with both the team in Nairobi, and also with our specialists in the Netherlands.
    The Role:

    Doing everything possible to ensure delighting customers
    Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
    Guiding the team on how to get the most of out self organization
    Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

    You need to bring:

    First level Scrum Master certification (CSM, PSM I) (Required)
    Experience playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory.
    Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

    We offer you:

    A competitive salary
    Healthcare, lunch at work
    Working with and receiving training and coaching from some of the best scrum masters of The Netherlands.
    Working in an agile environment with low hierarchy and lots of growing opportunities with a great focus on employee happiness.
    Great employment opportunity with room for creativity, development of your own career and inspiring team building.

  • Response Officer

    Response Officer

    Main Purpose of the Role
    ​The Response Officer will assist with the implementation and development of World Animal Protection’s initiatives in support of the overall objectives in disaster relief efforts. S/he will assist with the implementation of disaster response and recovery. This position will report to the Response Manager and perform these functions with guidance of the Programmes Director, Animals in Disaster.
    The Response Officer represents the organisation in external fora, to governments, local authorities, INGOs and media.
    Accountability

    Achievement of the global strategic objectives associated with the Animals in disasters programme
    Global disaster interventions, performance management & reporting

    Qualifications

    Bachelor’s degree or equivalent combination of education and experience in the humanitarian field, public health, veterinary epidemiology
    3+ years of experience working with animals in difficult circumstances Substantial experience of leading Emergency and Disaster response operations essential.
    Current First Aid and Risk Assessment Qualifications
    Trained in Veterinary Emergency Response and Livestock Emergency Guideline Standards (LEGS)

    Desirable

    Experience of working in an international NGO environment.
    Experience of matrix management, across multiple projects in a medium/large sized organisation.
    Disaster management, emergency response field operations or campaigns experience preferred.
    Understanding of global and regional political and socio-economic issues and trends of relevance to animal welfare.

  • Programs Support Intern

    Programs Support Intern

    Reporting To: Cash and Social Protection Advisor
    Working With: Programs Team in Somalia and Kenya, Program Development and Quality Unit In Nairobi
    Program/Duty Station: Nairobi, Kenya
    Duration: Three (3) Months
    Starting Date: Immediately
    POSITION PURPOSE
    Adeso is seeking to fill the following position of Program Support Intern. The position holder will assist the Cash and Social Protection Advisor to coordinate the Design, development, planning, implementation, monitoring, evaluation and administration of humanitarian relief and development programs in line with the organization strategy. The intern will contribute to managing and maintaining grant files, to the preparation of concept papers, proposals, and other funding opportunities for new projects/ programs in Adeso’s operations in Kenya and Somalia.
    SPECIFIC ROLES AND RESPONSIBILITIES

    The Intern will work with the programs team in designing new business and coordinating with the country teams. The role will include contributing to the preparation of concept notes and performing background research.
    Supporting the programs team in program management and communication including drafting of regular internal and external communications, taking minutes of meeting, organizing appointments, taking responsibility for logistics for meetings and events, and following up with key project team members to ensure that the team is making progress against deadlines, etc.
    Manage electronic resources, files and databases needed for program management and business development systems. Maintain files for each grant with regular updates on the progress and outcomes (assessment reports, studies, donor correspondences and external reports).
    Supporting the preparation of speeches, presentations and other communication materials for the programs team as needed.
    Undertaking any other assignments, as may be determined by the Head of Programs.

    STIPEND AND BENEFITS
    Monthly stipend of gross Ksh 25,000.00.
    SKILLS AND QUALIFICATIONS

    Current university student.
    Ability to quickly grasp complex technical concepts and make them easily understandable.
    Ability to deliver high quality documentation paying attention to details
    Ability to write clearly and concisely.
    Excellent organizational skills.
    Willing to learn and strong interest in program management and new business development.
    Ability to prepare reports and provide information to management in a timely manner.
    Ability to communicate in a clear, positive manner with diverse clients and staff.
    Self-motivated and able to work with minimal direction.

  • Business Consultants 

Claims Analyst

    Business Consultants Claims Analyst

    Jobs Locations: Nyeri, Karatina, Othaya, Kerugoya, Nanyuki
    Reporting to the Agency Manager, the job holder’s role will be primarily to ensure growth of sales through aggressive marketing and meeting defined sales targets.
    Key Responsibility Areas:

    To Prospect, recruit, and ensure retention of new clients and facilitate day to day servicing of client needs both new and existing.
    Identifying and pursuing profitable markets through interactive sales presentations and maintaining up to date client based leads.
    Under the supervision of the Agency Manager, Plan and implement sales and Marketing strategies in order to reach individual and team targeted sales.
    To actively obtain and negotiate new markets for the company products
    Preparing timely reports relating to customer needs and Market variables
    To work as part of our overall team to build our Brand, and conduct yourself at all times in a professional manner in your Relationship with Prospects and Clients
    To be paid on competitive commissions and Incentives.

    Required Qualifications, Knowledge, Skill and Ability

    Diploma in a business related field
    COP certificate will be an added advantage
    Good time management skills
    Ability to work responsibly with or without direct supervision.
    Good interpersonal and people skills
    Aged 23yrs and above

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  • Video Editor

    Video Editor

    Assembling all raw footage, with camera shots either recorded or transferred onto video tape in preparation for inputting into the computer;
    Inputting uncut rushes and sound, and synchronizing and storing them into files on the computer;
    Digitally cutting the files to put together the sequence of the film and deciding what is usable;
    Creating a ‘rough cut’ (or assembly edit) of the programme/film and determining the exact cutting for the next and final stages;
    Reordering and fine-tuning the content to ensure the logical sequencing and smooth running of the film/video.
    Overseeing the quality and progress of audio and video engineering and editing;
    Experimenting with styles and techniques including the design of graphic elements;
    writing voiceover/commentary;
    Manage Twitter and Instagram pages
    Manage YouTube displays for the company.
    Assist in Web Development and Web Mastering
    Update blog post for our website
    Search Engine Optimization.
    Manage Google Display Networks

    Requirements

    communication and media studies;
    fine art/visual art;
    graphic design;
    information technology/multimedia;
    photography/film/television.
    Must have a diploma in communication
    2-3 years’ experience as a video editor

  • Customer Service Representative

    Customer Service Representative

    Job description
    AutoReqId 60794BR
    Reports to OTC Team Lead
    Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report.
    The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities for GDBS served countries. Significant cross-market and end-to-end functional responsibilities with the aim to continue the great steps forward that have been achieved in FY11 by the OTC community.
    It ensures proper operation of processes from incoming customer orders to final deliveries with continuous order-to-ship end-to-end issue resolution. Service Delivery entails close business partnering with the market logistics, sales and customer service teams.
    Dimensions
    The role is responsible for a specific process – customer service across GDBS served markets.
    Market Complexity
    The role would entail responsibility for the step change, standardization and process harmonization of Customer Service Management across GDBS served countries.

    Financial
    Cash Cycle deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
    Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

    Purpose Of Role

    The Customer Service Advisor is the first point of contact for customers, & 3rd party service providers (warehouse) and ABSC teams and acts as the link between Cash Cycle Department and contacts outside GDBS Cash Cycle.
    Responsible for delivering high-level customer service and ensuring on time, in full shipments.
    To ensure that all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
    To contribute ideas, energy, enthusiasm and support to the continuous improvement of the „Cash Cycle” process.
    To ensure that internal control procedures are strictly adhered to.
    Customer Service teams in certain markets are also responsible for logistic activities, measured by OTIF. Ensures that Key performance Indicators are reaching the target.
    Logistics Advisor tasks can also be relevant in specific markets ( eg. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.)
    Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new EDI customers.

    Top 3-5 Accountabilities

    Order management, including EDI ordering ( Idoc corrections, issue resolution for EDI related problems)
    Handling all incoming customer queries and requests
    Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
    Being responsible for proper communication between Diageo and customers
    Maximising customer satisfaction level and order entry accuracy

    Essential
    Qualifications and Experience Required:

    Speaks Fluently French and or any market specific languages
    Strong interpersonal and communication skills
    Strong MS Office knowledge
    Very strong customer service attitude

    Desirable

    College or university Degree
    System skills (SAP knowledge)
    Having an overview of market and customer specifics

  • Internships Communications 

Legal Internships 

Statistics Internships 

Economics Internships 

Supply Chain Internships 

HR Internships

    Internships Communications Legal Internships Statistics Internships Economics Internships Supply Chain Internships HR Internships

    Interested applicants should have or are pursuing a Bachelor’s degree in any of the following discipline: Communications.
    Requirements

    A first Degree from a recognized university in the relevant area (Interns);
    Students applying for attachment should be in their 4th year of study;
    Attachment/Internship Application Letter;
    Introductory Letter from the Tertiary Institution (Attaches);
    Curriculum Vitae (CV);
    Copy of National Identity Card;
    Certificate of Good Conduct; and 8. Student Insurance Cover (attaches).

    go to method of application »

  • Program Manager

    Program Manager

    Overall Purpose: The Program Manager – Organizational Capacity Development (PM-OCD) will have primary responsibility for resource mobilization and technical assistance to improve the management and operational competence of CSOs.
    The PM-OCD will provide leadership, management and technical support to the process of development and field-testing of the capacity development package in the global fund HIV grant.
    The PM-OCD will also ensure congruency in the approach to capacity building across all result areas, develop the capacity for resource mobilization and strengthen resource mobilization capacities.
    Duties & Responsibilities
    Technical leadership and strategic input:

    Manage and oversee project design, implementation, and delivery for all capacity building-related activities targeted at capacity development of community based organizations (CBOs) and implementing partners in areas such as civic participation and advocacy, organizational development and governance, including the design and roll out of all capacity building approaches and tools.
    Conduct periodic quality assessments and identify areas for capacity building and improvement. Develop and implement quality improvement interventions where required.
    Develop and implement quality improvement mechanisms to support successful and effective learning in the organizational development initiatives
    Identify policy and practice lessons and develop strategies for disseminating these to key stakeholders (in collaboration with other technical team members).

    Structured Capacity Development

    Develop and put in place a strategic and integrated capacity building plan for KRCS GF Programme and ensure the grant actors apply a common understanding, principles and good practice
    Undertake assessments of implementing partners on capacity in programmes, producing objective and accurate reports with recommendations against agreed deliverables
    Provide expert advice to implementing partners on capacity building strategies and plans
    Support technical managers and regions to improve the effective integration of capacity building within programmes
    Compile and update high-quality resources for capacity building; and maintain a coordination system to achieve the best use of capacity building resources.

    Capacity-building and training design and delivery:

    Lead on design, development and successfully delivering a differentiated capacity development package tailored for institutional strengthening of CSOs and implementing partners.
    Manage the adaptation and maintenance of a competency-based curriculum package for training implementing partners to deliver services in line with relevant programmatic and national guidelines.
    Develop and manage training work plan for programming needs, including milestones and key deliverables, informed by the project work plan and priorities.
    Assess the impact of training interventions, compile training reports, and share findings with appropriate team members and stakeholders.
    Work with the M&E team in the monitoring and evaluation systems to ensure the impact of training initiatives, monitor technical quality of trainings and oversee post training follow-up support.

    Resource Mobilization

    Developing and implementing local and international resource mobilization strategies.
    Research, complete, and submit applications for potential funding resources such as grants, awards, etc.
    Developing a fund generation and resource mobilization work plan and constantly follow-up the implementation of the plan.
    Assisting in mobilizing resources from private sector entities, individuals and corporate entities.
    Develop and manage strategic consortium partnerships with appropriate CSOs, academic organizations and private sector firms to leverage KRCS’s chances of success in competitive calls for proposals and tender bids.
    Coordinate and oversee efforts to secure co-financing for all institutional and high value grants.

    Programme Management:

    Coordinate with appropriate stakeholders in all aspects of project planning, monitoring, and implementation for all capacity building activities under GF project
    Building on our existing capacity assessment tools, develop new tools to enable partners to assess needs and develop action plans
    Work closely with other team members to ensure a consistent and high quality approach to training and workshop facilitation within the programme
    Contribute to the development of programme strategy, lead the development of new projects, and support the Senior Programme Manager in preparing funding bids and proposals for new programmes
    Work closely with other team members to ensure a flexible and coherent approach to implementation; and to develop and implement tools to evaluate the outcomes of activities, and share learning internally and externally

    Capacity building best practice documentation, dissemination and learning:

    Contribute to the development of annual work plans, performance monitoring systems and tools, and writing of progress, quarterly and final program reports.
    Lead/substantively and engage in lessons learning processes in capacity building initiatives
    Keep abreast of developments in capacity building practice and recommend enhancements to ensure efficiency and effectiveness in overall capacity building initiatives.
    Share results and experiences of the Capacity Building initiatives with colleagues, implementing partners and other key stakeholders
    Communicate KRCS GF work through documents, reports, presentations, meetings and conferences

    Qualifications

    Post graduate Degree in Public health, M&E, statistics, or equivalent qualifications with demonstrated competence in undertaking a MEAL related role in a humanitarian context.
    A minimum of 5 years’ relevant work experience, which could include providing trainings, capacity-building and mentoring support, consulting, or systems development, in Kenya or similar context
    Experience in applying a range of Community HIV programming, capacity-building and analysis methodologies.
    Experience of working with international donors, international organizations, the corporate sector and/or large multi-mandate development NGOs

    Key Competencies

    Ability to provide technical and practical guidance and support to a team across geographically disbursed locations
    Strong partnership brokering skills with a proven ability to build and manage high level strategic relationships
    Excellent problem solving skill-sets, able to navigate ambiguous and complex structures – gained through experience in managing complex cross-organizational projects with multiple stakeholders
    Excellent project management skills.
    Possess strong analytical skills.
    Knowledge of institutional donors and experience of developing proposals
    Ability to write clear and well-argued assessment and project reports. A high level of written and spoken English
    Excellent communication and influencing skills
    Excellent interpersonal skills necessary for interactions with all stakeholders.
    Sound IT knowledge.