Location: Location in Nairobi

Internship

Job description
We are seeking individuals who bring:-

A record of academic success
General knowledge of the insurance marketplace
Involvement on campus
A passion for learning and innovation
An appetite for achievement
We’re interested not just in your achievements and current skills but also in your potential.

Roles:-

Learn to underwrite and screen all lines and transaction types with a concentration on small account new business submissions within designated authority.
Verifies file completeness; requests and follows up for outstanding information
Learn to properly rate all lines of business in a timely and accurate manner using both automated and manual methods
Order and evaluate various documents needed in rating and underwriting processes such as risk management reports, motor vehicle reports, loss history reports, financial reports, etc.
Work with company underwriters in a collaborative fashion to learn the underwriting process

October 23, 2024
Graphics Designer

Job description
We are looking to hire a Graphics Designer
Requirements include:

Proficiency in Adobe Creative Suite
Diploma in Graphics Design
Should be creative
One year experience in a similar role

October 23, 2024
Quality Assurance Supervisor Agent Junior Developer Agent – Content Moderator

About the job
The Quality Assurance (QA) Supervisor is a key member of the Training & Quality Assurance department, with a focus on quality, adherence, process and workflow audits and improvements. Reporting to the Quality Assurance & Training Manager, the QA supervisor is responsible for the day to day supervision, mentoring and coaching of the QA Analysts, monitoring and evaluating all assigned accounts individuals, teams, and account(s) quality performance and designing frameworks to address any identified gaps. The QA Supervisor is also responsible for managing, understanding and integrating the data accumulated through transactional audits in order to identify critical trends and make relevant, timely recommendations to QA management, Training leadership and applicable business units. The QA Supervisor will also be a key point of contact with clients and/or projects manager with respect to accounts related QA issues. As a point of contact with clients and PMs, it is critical that the QA Supervisor builds and maintains effective relationships and develops a deep understanding of the assigned accounts and overall business needs and objectives.
Responsibilities

Daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts to ensure reporting requirements and performance metrics are met
Provide qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives
Lead and support QA related performance management initiatives
Develop internal control systems to determine if Quality Analysts/QA processes/QA systems are producing useful, accurate and reliable data in accordance with QA policies and procedures and proactively assessing and addressing any potential risks with QA leadership
Lead or support trainings for new and existing agents to ensure that they are able to meet and exceed the defined SLAs.
Perform critical business analysis of issues identified by QAs, including identifying root cause(s) and identifying value-add opportunities for improvement in a timely manner
Assess new and ongoing projects work plans and workflows, and audit approaches with recommendations to optimize quality and production
Analyze QA reports to identify trends and make relevant recommendations to Training, Operations and any other applicable business units.
Maintain a thorough understanding of assigned accounts product knowledge, processes and policy requirements and ensure that any changes are updated in relevant logs and are effectively communicated to the relevant parties.
Develop and maintain effective working relationships with clients and/or accounts projects managers.
Lead and support additional special projects and initiatives of the QA team as necessary to achieve departmental objectives; includes the monitoring, evaluation and scoring of new and existing projects.
Managing Client complaints/escalations with the aim of de-escalating the situation and maintaining a positive relationship with the client

Qualifications

Education: Degree in business or any other relevant field/ equivalent experience

Experience:

Minimum of 3 years of BPO experience required
Minimum of 1 year of experience in Quality Assurance in a BPO center
Minimum of 1 year of supervisory or lead experience to include managing performance, reporting, providing timely coaching and feedback, and motivating employees.

Knowledge/Skills/Abilities:

Knowledge of MS Office Suite including advanced knowledge of Excel, PowerPoint and Word
Proficiency in analyzing data to derive meaningful information
Ability to manage and measure workloads and motivate others.
Ability to set priorities and stay focused
Ability to see big picture and think globally
Ability to audit and manage processes
Ability to develop, coach and mentor others

Personal Attributes:

Effective verbal and written communication skills
Problem solving skills
Great attention to details
A warm personality, able to work with people from diverse backgrounds.

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October 23, 2024
Head Of Investigations Investigation Officer Transport Officer Records Management Officers Accountants Senior Human Capital Management Officers Supply Chain Manager Legal Affairs Deputy Director Deputy Director HR Human Capital Internships

Vacancy Number: V/No.13/2018
Responsibilities

Planning and coordinating investigation activities;
Allocating investigation functions to individual team members and monitoring performance;
Assessing and prioritizing team workloads;
Supervising and coordinating available resources against workloads, managing team functions including cases from reception to final report writing, ensuring efficient workload;
Overseeing the day to day tasks and performance of the team members, coaching and mentoring team members, and identifying individual and collective training needs;
Gathering and presenting regular accurate updates to Director of Strategy, Research and Vetting;
Providing guidance and advice to team members on investigations function;
Auditing investigations files to ensure adherence to NPSC standards;
Liaising with other internal departments on investigations issues, external agencies such as ODPP, Judiciary and other actors in criminal justice administration;
Ensuring compliance with directorate objectives, policies, procedures, annual work plan and strategic plan;
Disseminating and implementing Directorate’s decisions;
Leading and conducting investigations into cases and public interest cases;
Any other related duties as may be assigned to you by Management from time to time.

Qualification

A Bachelor’s degree in any of the following disciplines:- Criminology, Criminal Justice, Law, Social Sciences or equivalent qualifications from a recognized institution;
Shown merit, integrity and ability as reflected in work performance and results;
Strong managerial skills, including motivating, developing, coaching and leading teams;
Training in senior management course lasting not less than three (3) weeks from a recognized institution will be an added advantage.
Training in Fraud/ financial investigations;
Knowledge and appreciation of ICT and modern Technology in investigation;
Meet the requirements of Chapter Six of the Constitution of Kenya;
Ten (10) years experience in criminal investigations of which three(3) years should be at a senior position in a comparative position in public service or private sector.

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October 23, 2024
Business Development Manager Coffee (Purchasing, Processing & Exporting)

Job Description
Job based In Kenya or Dubai
Minimum Qualification

Bachelor’s Degree
Experience in Purchasing, Processing & Exporting of Coffee
7 Years of experience In the Coffee industry

JOB REQUIREMENTS
The business development manager will be required to carry out the following

As business development manager you will be required to plan and coordinate the International shipment of the coffee.
Will be required to negotiate with a variety of people, such as shippers, agents and vendors, and will be expected to have excellent customer service skills in dealing with customers and suppliers.
Will be responsible for personnel management, which often includes the hiring, training and supervision of staff.
In their accounting function, the manager will be required to keep track of invoices and prepare reports to expedite the billing process.
Will be required to ensure that shipments are In compliance with the laws and regulations governing the export Industry of East Africa.
Must have a good relationship with multiple farmers in the industry
Must have excellent skills in Purchasing, Exporting and Processing Coffee

October 23, 2024
Business Development Executive

Main Purpose of the Job: Ensuring customer excellence and carrying out administrative tasks, while ensuring administration of Front Office matters and Information management.
Key Responsibilities

Implementing the business development strategy to achieve set targets
Selling, marketing and reviewing company products and solutions
Pitching sales in diverse markets
Preparing project proposals, monitoring and evaluation
Maximizing the use of BPC Africa website, media channels through daily participation and monitoring
Carrying out assigned tasks for various projects in line with specifications
Scouting for and preparing tender documents, while monitoring and recommending improvements
Preparing and presenting performance reports
Carrying out research, preparing reports and recommendations
Implementing and monitoring product and service innovations
Carrying out team activities and duties as assigned

Key Deliverables: Achieve the business development plan, Customer Satisfaction, Active media presence
Special Focus: Job Skills

Brand & Product communication
Making the deal
Media management
Customer Service Management
Business Development skills
Project management skills
Interpersonal skills
Change management
Application and exploitation of IT

Competencies: Customer Focus, Accountability, Candid, Value-Yielding
Qualifications

Degree in Business Administration
Higher Diploma in Human Resource Management or Business Administration is an added advantage
At-least 1-year relevant experience

October 23, 2024
JEMS Help Desk User Support – French

Job Description
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant will be responsible for support and training of JEMS users in all Jhpiego Offices and specifically to the French-speaking country offices.
JEMS is the Jhpiego Enterprise Management System, used throughout the organization, and is developed and managed by the Information Services and Technology Support department. The JEMS team works with Jhpiego’s business units to incorporate enterprise processes in an effective and efficient software solution.
Responsibilities:

Provide first level user support to JEMS global users
Open, categorize and transition tickets to the various stages to closure in KACE
Provide remote JEMS training to global users.
Differentiate enhancement requests, system bugs, client requests and escalate them appropriately
Maintain a log or documentation of system and training gaps to help improve the system; maintain the lessons learnt log and the FAQ site
Assist the development team in setup and testing of new countries and modules
Write user documentation and other help-related materials in English and French
Assist the development team in setup and testing of new countries and modules.
Maintain new country test scripts by improving them and filing them per ISTS process and procedures.
Participate in knowledge sharing and team activities.

Qualifications:

Bachelor’s Degree in IT, Computer Science or related field or equivalent experience
Three years’ experience in help desk support of Enterprise Systems, customer service, and user training.
Must be able to speak and write in English and French.
Knowledge of computer operations, data analysis, database management, and technical support
Knowledge in the use and support of various internet browsers.
Excellent organizational skills including the ability to handle pressure of deadlines.
Excellent communication and interpersonal skills with ability to effectively communicate with senior management, technical staff, as well as non-technical end users
Excellent computer proficiency particularly working with Office 365

October 23, 2024
Customs Clearance Officer

Job Purpose: S/he will be handling Customs clearance. Will liaise with relevant stakeholders to ensure clients cargo is cleared in a timely fashion and proper documentation is made.
Responsibilities

Work closely with all stakeholders in planning strategies so as to clear and release the client’s shipment on time
Assist in prioritizing shipment which requires immediate clearance with customs and prepare report on shipment released and pending shipment to be cleared on a daily basis
Liaise with customs and other relevant authorities for any issues that will arise during clearance of cargo
Process customs clearance documentation for the clients and liaise with relevant authorities on a daily basis so as to deliver excellent customer service to all customers
Work on assigned key account customers to ensure their needs are met in a timely manner
Continually develop knowledge on customs qualifications, ensuring new regulations are understood and implemented where required
Meet or exceed established goals relative to on-time delivery and shipping accuracy performance for customer shipments
Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements
Ensure proper compliance and adherence to export /import administration regulations
Declaration of warehousing, removal entries and import declaration forms (IDF) in the Simba and Orbus (KRA Online) systems; and submitting them to customs;
Review and identify the customs documentation requirements;
Ensure that all documents called for by authorities are submitted promptly;
Ensure that all cleared goods are also cleared from the company’s system as well as Kenya’s Simba System and the same are properly recorded for future reference;
Advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters;
Provide regular and accurate reports to the Supervisor and status of outstanding entries for clearance.

Qualifications

5-years’ experience in Logistics (local and International).
Must be conversant with the KRA clearance procedures and Simba System
FEAFFA (Federation of East African Freight Forwarders Association) Certification. Registered as certified customs agents & freight forwarders by East Africa Customs Agents freight forwarders Board (EACAFFB);
Have knowledge of government procedures relating to imports & exports as well as knowledge of customs laws pertaining to Kenya;
Punctuality and flexible working hours; and
Good interpersonal relations, communication skills and possess a high degree of integrity, honesty and confidentiality.
Must be computer literate with high proficiency in Microsoft office
Knowledge of documentation requirements
Must have the ability to clear both sea & air shipments

October 23, 2024
Department Head (Fresh Food) – Majid Al Futtaim Retail

Job description
Role Purpose:
Store Department Head has to ensure quality, range and freshness (food) of offered goods to attract and satisfy the customers.
It includes as well the responsibility to coordinate and communicate between Merchandisers and Sales Team and other relevant service providers within the assigned area.
Role Details – Key Responsibilities and Accountabilities:

Interpret laws, rulings and regulations for individuals and businesses.
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the Department.
Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions.
Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
Respect national concepts application in the department.
Monitor inventory stock and reorder when inventory drops to a specified level.
Participate with management team to the stores strategic plan and guarantee its proper execution.
Enforce (food) safety, health and security rules within the department.
Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).
Ensure the proper conservation, utilization and profitability of the department’s assets
Guarantee the quality, the application and protection of company’s “Know-How”..
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards.
Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans.
Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class.
Examine merchandise to ensure correct pricing and display and that it functions as advertised.
Ensure that product presentation is in line within set guidelines and standards and take corrective actions if needed.

Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioral competencies needed):

Excellent business communication and presentation skills.
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
General Product Knowledge is an advantage
English (Full professional proficiency – Required)
Arabic (Limited working proficiency – Preferred)

Country Language where applicable
Minimum Experience:

3 to 5 years in Retail Business.
2 years in an operations supervisory role.
Expert in Fresh Food field.

Minimum Qualifications/education:

Bachelors’ Degree in Commerce or Finance.

October 23, 2024
Accounts Assistant

Job Description
The successful applicant will be detail oriented, have high energy, results oriented with a “can do” attitude” and possesses excellent communication skills.
Key Duties and Responsibilities

Ensure safe custody of company cheque books, legal documents and vehicle logbooks.
Ensure prompt receipting of all cash, cheque and credit card sales proceeds as collected.
Ensure prompt banking of all cash and cheque collections on daily basis.
Monitor and control receipts for counter sales activities and ensure posting to the cash book.
Monitor all counter sales activities ensuring that proceeds thereof are banked promptly and complete.
Receive and check Counter Sales Reports and prepare timely payment to respective beneficiaries.
Prepare payment vouchers and write cheques as required.
Update cash books on daily basis ensuring positive bank balance is maintained at all times.
Process payment vouchers and receipts in SAP and ensure accuracy of cash transactions data in the system.
Prepare monthly reconciliation of GL cash accounts to Cashbooks.
Handle operational/office petty cash and reimbursements.
Maintain proper filling system for receipts, cheque payments and bank statements and correspondence.
Follow up and ensure all outstanding debtor balances are received within agreed credit terms.
Receipt debtor payments and allocate in the system.
Prepare weekly aged debt analysis report and discuss with the CFO.
Prepare and despatch monthly customer statements and reconcile debtor accounts.
Maintain customer files, update billing matrix and advise management when contracts are due for renewal.
Any other duty that might be assigned to you by management from time to time.

Qualifications Education:

Bachelor’s degree in Accounting or Finance

Professional Qualification:

At least CPA (2).

Experience:

At least 1 year relevant working experience. Proficiency in accounting software.

October 23, 2024