Jobs Kenya

Location: Location in Mombasa

  • Training Coordinator

    Training Coordinator

    Job Purpose
    The Training Coordinator’s role is a key position within the Innovation & Technology Department and is responsible for leading the automotive training and development programs within AVA’s training academy. In this role you will be responsible for monitoring, evaluating, measuring, and recording the effectiveness of the training program, and continually improving on instructional methodologies employed to make sure they provide essential skills to students, in line with the training academy’s objectives.
    Key Responsibilities:

    Conduct student training and development sessions as per the curriculum
    Assist in developing effective and interactive training programs and materials
    Analyse student’s training needs by utilizing surveys and interviews to gather data regarding areas where students need further training. Modify existing training programs or develop innovative new programs that fulfil these needs and the Academy’s objectives
    Measure student’s information retention rates by issuing assessment tests and quizzes on course materials
    Research the curriculum actively and remain up to date on developments within the automotive industry
    Directly oversee training schedules, ensuring that programs are delivered according to internal timelines. Assist in planning, creating, and implementing each year’s training courses and materials
    Utilize a variety of best-practice instructional methods such as conferences, demonstrations, workshops, classroom training, meetings, and on-the-job training to make continuous training and development an interesting and dynamic process
    Schedule and conduct meetings with management to proactively identify topics to be addressed or areas in need of additional instruction
    Design, prepare, print, and order instructional aids and materials for continuing students
    Assess instructional effectiveness and determine the impact of training on student skills and KPIs, and constantly seek to improve
    Provide direct coaching and leadership to the students and help resolve issues that arise during training
    Maintain updated curriculum database and all training records
    Manage and maintain the Training Academy’s training tools, facilities, and equipment.
    Any other duties as assigned by immediate supervisor.

    Required Qualifications and Experience:

    Minimum 3-5 years proven work experience as a Training Coordinator, Training Facilitator, or similar role
    Relevant manufacturing/engineering degree is preferred
    Extensive knowledge in instructional design theory, learning management systems, delivery tools. and implementation
    Hands-on experience coordinating multiple training events in a manufacturing setting
    Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
    Experience with e-learning platforms
    Familiarity with talent management and succession planning
    Knowledge of ISO Standards, (9001, 14001, 45001, etc.)

    Critical Competencies Required:

    Outstanding organization and planning skills
    Ability to present complex information to a variety of audiences
    Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of audiences
    Strong understanding of business goals and standards for customer service
    Highly motivated with the ability to work independently
    MS Suite proficiency
    Experience in collecting and analysing data
    Strong leadership capabilities
    A person of high integrity

    Apply via :

    www.linkedin.com

  • Account Manager Temporary Mombasa

    Account Manager Temporary Mombasa

    Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an Account Manager located in Mombasa town, for a temporary position for 3 months. He/she will be a key point of contact between the company and their customers. He/she will support the Sales Manager and the Operations department in identifying business opportunities, finding possible prospects, researching and analyzing sales options.
    You will be a key role in the company’s Operations team. You will be directly responsible to build and maintain good relationships between the partners and the company. You will be liaising with the most highly regarded brands and businesses in Mombasa.
    Responsibilities:

    Onboard new partners on our platform by providing them all the necessary tools and information to start working
    Optimize the client’s visibility in our partners through marketing actions and our marketing kits
    Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
    Get feedback from our clients and translate it into product improvement
    Maintain a good relationship between us and our partners
    Forecast and track key account metrics
    To achieve agreed on KPIs and targets by proactively selling, product offerings, always aiming to meet customer needs and exceed customer expectations as well as attaining a minimum number of customer audits as per your KPI per week to ensure an effectively managed customer base
    Conduct market research to identify selling possibilities
    To take personal ownership for the delivery of agreed SMART objectives set within the department.
    To demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
    Has the ability to work flexible hours around the needs of both customers and the organization
    To undertake any other duties as requested by the Sales and Marketing Manager in accordance with the scope and responsibilities of the role.
    This role is responsible for driving both existing and new business and will be expected to work closely with other departments to ensure a seamless experience for customers, ensuring realistic expectations from the outset.
    Manage contract negotiations aimed at establishing the foundation of a strong working relationship with our partners, including sustainable economics for both parties
    Setting up appointments and visiting potential customers for new business

    To proactively identify and assist the Sales and Marketing Manager and other senior managers to obtain real and sustained, continuous improvement, throughout the business and execute the same in a timely manner
    Skills:

    Customer Service or Business Consultancy
    Preferably experience in FMCG, food-hospitality, or on-demand delivery industry
    Determined to get things done: no job is too big or too small
    Organized and detail-oriented
    Problem solver, data-driven with an analytical approach
    Great interpersonal skills
    Comfortable working in high growth and high-performance start-up with a fast pace

    Qualifications:

    Educated to degree/diploma level in a business or Social Sciences related field, or have equivalent work experience (2 + years).
    He/she must be proficienct in speaking English and Kiswahili (Excellent verbal and written communication skills)
    Swahili language is an advantage
    Computer Literacy: Knowledge and confidence in MS Office
    At least 1-2 year’s experience in sales or marketing in a B2B environment
    Sales and marketing best practice/knowledge of current tools (i.e. CRM tools)
    Candidates MUST indicate their Current Location is Mombasa

    Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Account Manager –Mombasa on the Subject line.Candidates MUST indicate their Current and Expected salaries.

    Apply via :

    jobs1@hcsafrica.com

  • Field Maintenance Technician- Mombasa

    Field Maintenance Technician- Mombasa

    Your Role

    As Field Maintenance Technician, you will be responsible for field maintenance of KOKO Point units and other network hardware across Nairobi neighborhoods by minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of maximum network to serve our customers.

    What You Will Do

    Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
    Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
    Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
    Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
    Respond to operational tickets escalated to the department and ensure closure per SLAs and OLAs
    Collaborate with engineering and other interfacing departments and share information across on test results and make adjustments where required through provided communication channels and tools
    Maintain customer satisfaction through professional conduct and engagements
    Ensure adherence to Health, Safety, Environment and Quality Management System requirements

    What You Will Bring to KOKO

    A Diploma/Higher Diploma in Mechanical or Electrical engineering or a related discipline.
    A minimum of 2 years experience in field operations or a similar technical capacity.
    Ability to test, troubleshoot, service, and repair equipment
    Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
    Excellent analytical, problem-solving skills and attention to detail
    Excellent written, verbal and presentation skills

    Apply via :

    jobs.lever.co

  • Customer Care Call Centre Intern-Mombasa

    Customer Care Call Centre Intern-Mombasa

    We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities.

    Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity!

    As a Customer Care Call Centre Intern you will be responsible for actively marketing the Company financing services by participating in marketing activities, searching for clients as well as advising our clients in regard to the financing process.

    A successful Customer Care Call Centre Intern is expected to adapt to the fast-paced culture of both the company, the market and the customers we serve.

    Our customers are entrepreneurs. As a company, we are committed to aiding them in achieving their financial goals. It is imperative that the Customer Care Call Centre Intern be engaged with the community they serve and committed equally to our customer’s and company’s goals.

    KEY RESPONSIBILITIES:

    Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
    Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
    Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
    Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
    Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
    Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
    Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
    Educate customers on benefits of value-added services.
    Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
    Take part in training and other learning opportunities to expand knowledge of the company and position.
    Provide feedback on the efficiency of the customer service process.
    Performing any other duty as may be assigned from time to time.
    Representing Watu Credit Ltd and implementing the Company’s Customer Care plan within the assigned mandate.
    Manage large amounts of inbound and outbound client calls on different topics such as insurance renewal, ownership transfer, product and service evaluations in a timely manner.
    Receiving and responding to customer service account inquiries on account balances, transaction details, statements and fees and charges.
    Make follow-up calls to customers who have questions or concerns related to their acquisition experience or product use and when problems arise on customer accounts.
    Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
    Identifying customer needs, researching, and analysing market trends, pricing schedules, competitor products, and other relevant information.
    Carrying out customer satisfaction surveys to help to identify process and/or product improvement areas.
    Educate customers on benefits of value-added services.
    Understand and strive to meet or exceed Call Center metrics while providing excellent and consistent customer service.
    Take part in training and other learning opportunities to expand knowledge of the company and position.
    Provide feedback on the efficiency of the customer service process.
    Performing any other duty as may be assigned from time to time.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    Proficiency with Microsoft Office (Word, Excel, PowerPoint)
    Excellent communication and presentation skills including written communication
    Integrity, enthusiasm and passion for continuous learning and development
    Strong interpersonal skills and ability to work harmoniously in an organization with diverse business operations
    An effective self-starter able to multitask and successfully operate in a fast paced, team environment
    Flexible and adaptable to changing priorities, able to effectively deal with people at all levels inside and outside of the Company
    Diploma in a relevant field

    WHAT WE OFFER:

    Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
    Opportunities to learn and grow together with us
    Competitive compensation package
    Health benefits

    Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!

    Apply via :

    www.linkedin.com

  • Corporate Credit Manager, Mombasa Operations Analyst – Account Services

    Corporate Credit Manager, Mombasa Operations Analyst – Account Services

    Job Summary

    Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Business Banking, and Corporate & Investment Banking stakeholders.
    Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
    Improving the control environment for risk activities.
    A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
    Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers. .
    Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
    Delivering high quality and consistent, credit applications and making sound recommendations.
    Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
    Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
    Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
    Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
    Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

    Job Description
    Main Accountabilities and Approximate Time Split

    Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer. Facilitate the generation of revenue and support business growth through development of high quality credit solutions aimed obtaining fast credit approval from Sanctioning teams. Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

    Understanding Credit/ Solutions Development – 35%

    Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
    Facilitate the generation of revenue and support business growth through development of high quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
    Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

    The Credit Process – 35%

    Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
    Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
    Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
    Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
    Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

    Portfolio Management – Monitoring and Control 20%

    Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
    Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
    Recognize and control potential lending fraud risk through robust operational risk and control management.  

    Staff Management Time – 10%

    Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
    Drive proactive application of Absa values both personally and throughout the team.
    Coach and support colleagues within the Team

    Technical Skills/Competencies
    Education and Experience Required

    Bachelors degree or equivalent and/or the ACIB
    Knowledge of credit analysis techniques
    Accreditation on use of the Commercial Credit Risk system would be an added advantage

    Knowledge, Expertise and Experience
    Mandatory

    Proven experience in a Credit role at a junior management level gained within the Bank or a blue-chip financial organization
    Excellent understanding of credit and associated risks
    Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyze, monitor and report on credit applications.
    Good interpersonal skills that have been proven in a Business or Credit environment at a management level

    Knowledge & Skills: (Maximum of 6)

    Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
    Products and services frequently used by customers 
    Knowledge of Commercial Credit Risk System and other relevant bank systems.
    Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
    A fair understanding of current issues including macro and micro economic environment.

    Competencies: (Maximum of 8 competencies)

    Analytical skills
    Communication and presentation skills
    Negotiation skills
    Inter-personal skills
    Report writing skills

    Education
    Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Internal Auditor

    Assistant Internal Auditor

    Non-Teaching Staff Vacancy
    Applications are invited from qualified candidates for the following position at Kenya Coast National Polytechnic.

    Salary Scale: Kshs.31,270 41,260pm (JG K/CSGll) Qualifications
    Bachelor’s degree in Commerce/Business Administration with Accounting or Finance option
    Must have CPA Part III
    Must have at least one year working experience in an institution of learning or a wellestablished Audit Firm

    Duties and responsibilities
    The position holder will be responsible for the following amongst others:

    Contributing to preparation of risk based audit plan and programmes for the audit engagement
    Conducting risk management activities within the Polytechnic
    Present findings of audit reviews to management
    Compiling follow up reports for presentation to the Management
    Ensuring the Polytechnic is in compliance to the laid down policies and applicable law

    Applications to be submitted to the undersigned before 1st September 2021The Chief Principal
    Kenya Coast National Polytechnic
    PO Box 81220-80100 UG 2021 •
    MOMBASA , ;·*Only shortlisted candidates shall be contacted*People With Disability are encouraged to apply

    Apply via :

  • General Manager – Operations

    General Manager – Operations

    Location: Watamu, Kenya
    Job Description:

    Oversee day-to-day business operations
    Track inventory and order more supplies when necessary
    Evaluate employee performance and provide additional coaching and support as needed
    Manage profit and loss statements and account for costs and revenues
    Allocate budget resources for supplies, equipment, marketing, and personnel
    Enforce strict Good Manufacturing Practices, Sanitation and Safety Standards
    Ensure operation is fully compliant with all regulations related to food safety, employee safety, food processing, and employment laws.
    Plan and implement equipment, production and labour goals.
    Develop succession plan to ensure continuity of operations in the face of unforeseen turnover.
    Create and develop new methods, operations procedures, and systems in production management and team management to improve efficiency and performance.
    Work hours Mon – Fri 8am to 5pm Sat 8am to 1pm (As a manager you might need to exceed these hours if need be – fish sometimes comes in late or on Sundays) and you will need to be on call to respond to calls or messages at most reasonable times!

    Qualifications:

    Bachelor’s degree or its equivalency in experience and/or training
    Demonstrated ability to identify, recommend and implement best practice approaches that deliver rapid, consistent, high-quality service
    Proficient with Excel, Powerpoint, Word
    Work experience is preferred.

    Qualified applicants should email their current CV with at least 2 referees to directors@kentuna.com  latest by 29th August 2021. The vacancy will be filled as soon as possible. Shortlisted candidates will be contacted directly for interviews.

    Apply via :

    directors@kentuna.com

  • HSE Manager (Safety Manager)

    HSE Manager (Safety Manager)

    An  Egyptian company has a project at Bamburi Cement at Mombasa , we are looking to hire an experienced Health and Safety Manager to join our Project Team.
    Responsibilities :

    Influence site management and drive safety and environmental leadership.
    Monitor site legal compliance and ensure the site meets all local/national regulatory requirements .
    preparing and reviews of method statements, risk assessment, lifting , testing plans etc…
    Conduct and or facilitate the reporting and investigation of accidents and incidents and to maintain an oversight with regards to follow up and closeout of corrective actions.

    Qualifications :

    Academic degree or similar qualification from reputable University or college.
    Proven experience as site safety manager .
    In depth knowledge of legislation (e.g. OSHA General/ Construction) and procedures.
    Knowledge of potentially hazardous materials or practices .
    Proficient in MS Office .
    Excellent communication skills with the ability to present and explain health and safety topics .
    English – negotiation level required
    Experience in writing reports for health and safety .

    Apply via :