Jobs Kenya

Location: Location in Mombasa

  • Premier Relationship Manager – Coast Region Regional Manager ( Coast & Mt. Kenya Region)

    Premier Relationship Manager – Coast Region Regional Manager ( Coast & Mt. Kenya Region)

    Job Summary

    Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
    The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

    Job Description

    Key accountabilities/Deliverables/Outcomes

     Relationship Management and Cross-Selling: Time split 85%

    Be the first point of contact for customers in the portfolio
    Drive any required communication to customers in the portfolio
    Proactively target and recruit clients, through referrals from existing customer portfolios
    Proactively engage customers in existing portfolios to onboard close family members as part of the family banking strategy
    Ensure new customers meet CLM Involved measures upon handover from the Premier Acquisition team. Involved tracking will commence from Day 31 to Day 90 and will ensure continued account funding, digital usage and product holding
    Complete a detailed Customer Discussion Document for new customers upon hand-over from the Premier Acquisition team
    Ensure the customer portfolio meets CLM Engaged measures – account funding, digital usage, and product holding
    Drive increased assets balance sheet per customer, liabilities balance sheet per customer and revenue per customer through continued customer engagements
    Monitor and ensure funding of Zero Balance Accounts, Low Funded Accounts, Inactive Accounts, and Overdrawn Accounts in your portfolio as part of ensuring funding growth.
    Ensure ongoing reviews of the Customer Discussion Document for each customer in the portfolio and drive satisfaction through proactive identification of identified clients’ ongoing financial needs and cross-sale of required solutions.
    Actively drive cross-sale targets for the portfolio across product lines – Assets, Liabilities, FX, etc.
    Proactive engagement of required business specialists to support the fulfillment of customer needs
    Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience, and maintain an updated calendar/diary to track customer meetings
    Ensure customers in the portfolio are contacted/engaged as per the laid down Premier Customer Engagement procedures

    Business Management: Time split 10%

    Ensure the targeted level of business results (i.e. income, balance sheet, costs, client satisfaction, and client recruitment) for the jobholder’s own portfolio are maintained
    Review portfolio on a regular basis recommending clients
    Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

    Risk and Controls: Time split 5%

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

    Education

    Higher Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Principal Resource Mobilization Officer Senior ICT Officer (ERP Software Consultant) – (1 Post) Senior ICT Officer (ERP Functional Consultant) – (1 Post) Risk Management and Quality Assurance Officer Post (1) Assistant Director, Administration Principal Research Scientist (Aquaculture) Principal Internal Auditor (KMFRI Grade 5) – (1) Post Principal Accountant (KMFRI Grade 5) – (1) Post Senior Research Scientist – Physical Oceanography (KMFRI Grade 5) Senior Research Scientist – Natural Products Chemistry (KMFRI Grade 5) – Post Principal Administrative Officer (KMFRI Grade 5) – 1 Post Senior Records Management Officer (KMFRI Grade 6) Engineer (KMFRI Grade 6) – 1 Post Principal Engineering Technician (KMFRI Grade 7) – 2 Post(s) Accountant (KMFRI Grade 7) – 2 Post(s) Principal Assistant Accountant (KMFRI Grade 7) – 1 Post Human Resource Management Officer (KMFRI Grade 7) Assistant Research Scientist (Socioeconomics) Senior Engineering Technician (KMFRI Grade 8) Principal Artisan (KMFRI Grade 9) Senior Artisan (KMFRI Grade 10)

    Principal Resource Mobilization Officer Senior ICT Officer (ERP Software Consultant) – (1 Post) Senior ICT Officer (ERP Functional Consultant) – (1 Post) Risk Management and Quality Assurance Officer Post (1) Assistant Director, Administration Principal Research Scientist (Aquaculture) Principal Internal Auditor (KMFRI Grade 5) – (1) Post Principal Accountant (KMFRI Grade 5) – (1) Post Senior Research Scientist – Physical Oceanography (KMFRI Grade 5) Senior Research Scientist – Natural Products Chemistry (KMFRI Grade 5) – Post Principal Administrative Officer (KMFRI Grade 5) – 1 Post Senior Records Management Officer (KMFRI Grade 6) Engineer (KMFRI Grade 6) – 1 Post Principal Engineering Technician (KMFRI Grade 7) – 2 Post(s) Accountant (KMFRI Grade 7) – 2 Post(s) Principal Assistant Accountant (KMFRI Grade 7) – 1 Post Human Resource Management Officer (KMFRI Grade 7) Assistant Research Scientist (Socioeconomics) Senior Engineering Technician (KMFRI Grade 8) Principal Artisan (KMFRI Grade 9) Senior Artisan (KMFRI Grade 10)

    (KMFRI GRADE 5) 

    Duties and responsibilities of the officer entail:-

    Providing input in the development and implementation of mobilization policies and strategies for sourcing of funds from individuals, bilateral, multi-lateral and private organizations;
    Identifying and mapping out potential areas of resource mobilization;
    Identifying, analyzing and documenting fundraising gaps in the Institute;
    Formulating and reviewing of fundraising tools for the Institute to ensure uniformity and shared vision;
    Formulating multi-disciplinary projects and program proposals for resource mobilization to support Institute;
    Identifying and biding to win marine and fisheries allied natural resources-based consultancies to grow the Institute resource base;
    Coordinating partnerships and cooperation with other research organizations and institutions of higher learning in joint research and training through Memorandum of Understandings;
    Developing joint work plans and activities with collaborators for active Memorandum of Understandings;
    Ensuring effective maintenance and updating of records of partners’ support;
    Reviewing and analyzing the partnership database for policy decisions;
    Coordinating the development and execution of work plans, budgets and progress reports in Department;
    Ensuring quality assurance and effective aid utilization for realized donor projects;
    Training, mentoring scientists and students on attachment in resource mobilization for improved resources and career progression;
    Conducting intelligence analysis of donor policies, practices and consultancy opportunities for timely response;
    Providing quality assurance for ongoing donor projects to ensure compliance with anticipated outputs and objectives;
    Marketing and participating in lobby forums to enhance Institutes’ visibility;
    Coordinating teams responding to calls for Letter of Interest (LoI), Concept Notes and Proposals on websites, newspapers and institutions to ensure responses are relayed in a timely manner; and
    Participating in key internal forums to internalize Research and Development needs and debates to inform fundraising concepts and proposals.

    Requirements for Appointment/Person Specifications

    For appointment to this grade, an officer must have: –

    At least six (6) years relevant work experience, three (3) of which must have been as a Senior Resource Mobilization & Partnership Development Officer or equivalent position in the public or private sector;
    Master’s Degree in Commerce, Project Management, Corporate Communication / Public Relations, Community Development, Natural Sciences, Social Sciences or its equivalent qualification from a recognized university;
    Bachelor’s Degree in Commerce, Project Management, Corporate Communication / Public Relations, Community Development, Natural Sciences, Social Sciences or its equivalent qualification from a recognized university;
    Minimum K.C.S.E C+ (Plus) or its equivalent;
    Certificate in Negotiation or Persuasion Skills Course lasting not less than    two (2) weeks from a recognized institution;
    Certificate in Resource Mobilization course lasting not less than two (2) weeks from a recognized institution;
    Supervisory Course lasting not less than two (2) weeks from a recognized institution;
    Demonstrated good results work performance;
    Proficiency in computer applications; and
    Fulfill the requirements of Chapter Six of the Constitution.

    go to method of application »

    Interested and qualified candidates MUST complete the KMFRI Job Application Form, attach their testimonials, certificates, copy of their National Identification Card (ID) and Curriculum Vitae (CV).Submit their applications both in HARD and SOFT COPY, and envelopes containing the documents should clearly be marked with the position applied for and sent to the address below not later than Monday, 17th July 2023. The Director General,
    Kenya Marine and Fisheries Research Institute,
    P. O. Box 81651 – 80100,
    Silos Road, English Point, Mkomani,
    Mombasa, KENYA
    Email: recruitment@kmfri.go.ke
    NoteSUCCESSFUL CANDIDATES in compliance with the Chapter Six of the Constitution will be required to present originals of the following documents:Only SHORTLISTED CANDIDATES will be contacted and shall be required to produce originals of their National Identity Card, academic and professional certificates during the interviews.Any canvassing will lead to AUTOMATIC DISQUALIFICATION.KMFRI IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY, PERSONS LIVING WITH DISABILITY, WOMEN, YOUTH AND THOSE FROM MARGINALIZED AREAS ARE ENCOURAGED TO APPLY.

    Apply via :

    recruitment@kmfri.go.ke

  • Business Development Officer-Mombasa Branch(FAK)

    Business Development Officer-Mombasa Branch(FAK)

    Job Summary

    To support the  Branch in general business  acquisition, retention and relationship management.

    Job Description

    Developing and sustaining solid business relationship with our intermediaries.
    Follow up on the prospects and prepare quotations.
    Conduct market research to identify new business opportunities.
    Prepare renewal reports after following up.
    Recruit, train, and guide the business channels.

    Education

    Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Sales Executive Liner Services

    Sales Executive Liner Services

    Objectives & Measurement – Key Responsibilities

    Service Delivery:

    Business Development. Source new clients; maintain excellent business relationships with the existing clients; and expand the current business profiles.
    Liaison: Communicate, liaise, and negotiate with clients appropriately to facilitate and enhance profitable businesses and relationships. Also, liaise with customer service and clients for completion of jobs.
    Revenue Generation: Generate revenue through maximizing sales, promote principals’ products with a view to meet and exceed set sales budgets.
    Pricing: Provide pricing of new proposals/clients/principals to ensure that all resources needed to complete the project is identified. Also, ensure that accurate calculation of the cost, and the price is determined within the established guidelines.
    Market Awareness: Maintain excellent market intelligence of the industry in the local market. This includes monitor the competitors’ activities and ensure that apt responses are provided for the purpose of developing counteractions of any perceived threats to business.

    External Providers

    Liaise with customers, and vendors daily
    Always perform accurate and timely updates of systems to have fresh data and present the best information to clients

    Knowledge, Skills, and Abilities

    Excellent knowledge of Liner Sales
    Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
    Target oriented with excellent customer management skill
    Excellent interpersonal relation, and a great communicator
    Authentic (doing the right thing even when no one is looking)
    Have a global perspective and possess analytical thinking

    Education, Qualifications, Certifications, and Licenses:

    3-5 years hands on experience in Liner Sales, NVOCC within Kenya market.
    A relevant certificate in related field shall be appreciated
    A valid Kenya driving License shall be required

    Apply via :

    issgh.bamboohr.com

  • Assistant Internal Auditor

    Assistant Internal Auditor

    Key Specific Responsibilities.

    Perform organization-wide risk assessments to identify significant risks or exposure related to internal controls or compliance with YMSL’s policies and procedures, laws and regulatory requirements, efficiency of operations, and accuracy of financial reporting.
    Provide feedback and recommendations on business risks and improving operational efficiencies and processes where appropriate.
    Ensure methodical documentation of work plans, testing results, conclusions and recommendations. Ensure follow up on findings and corrective actions.
    Provide technical assistance with investigations, special audits, and provide subject matter expertise as needed.
    Remain current on audit and Microfinance and other regulatory oversight trends and develop a risk based approach incorporated into the annual audit plan.
    Direct the work of external auditors on select audits, as directed to ensure the audit work remains within the prescribed guidelines.
    Coordinate and assist with the preparation of Audit Committee materials. Participate in quarterly or more frequent Audit Committee meetings.
    Recommend organization-wide training based on gaps identified to ensure adherence to YMSL’s practices and policies.
    Stay abreast of emerging trends and successful practices in internal audit related to Microfinance Institutions.

    Minimum academic/professional qualifications.

    Bachelor’s Degree in Accounting/ Finance.
    Minimum – CPA 3

    Other Qualifications.

    Minimum 4 years’ experience in a comparable role, preferably in a Microfinance institution.
    Experience of more than 3 years of demonstrated production and/or generating comprehensive audit reports and statements.
    Experience and demonstrated success in risk management and controls through risk identification, evaluation and mitigation.
    Ability to proactively identify risk issues and areas for process improvement and efficiency.
    Ability to effectively execute oversight roles in the absence of the Internal Auditor

    How To Apply Interested individuals are advised to submit applications with an updated CV to hr@yehu.org.

    Apply via :

    hr@yehu.org

  • Customer Experience Executive

    Customer Experience Executive

    JOB DESCRIPTION

    We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

    Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.

    RESPONSIBILITIES

    Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
    Maintain a positive attitude and calmly respond to customers’ enquiries.
    Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
    Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
    Update customer records accurately on systems and databases including Know Your Customer procedures.
    Take ownership of all customer issues arising. Manage and resolve customer complaints.
    Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
    Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
    To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
    Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
    To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA. 
    Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
    Thorough Safaricom product, Services & Systems knowledge.
    Availability and adherence to operational processes and schedules. 

    QUALIFICATIONS

    Diploma or Bachelor’s degree from a recognized Institution.
    Minimum of 3 years’ experience working in a customer facing role or a general trade environment
    Excellent understanding of Safaricom products and services (both post and prepaid).
    Excellent understanding of Safaricom data activation processes.
    Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
    Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
    Great service attitude towards customer satisfaction
    Demonstrate ability to handle pressure and perform duties well to completion.
    Demonstrate ability to be a team player, working to achieve own and team targets.
    Computer literacy and Technology Knowledge.
    Proven negotiation skills.
    Excellent collaboration skills & Teamwork.
    Ability to work in Shifts.
    Ability to work in any of the Safaricom Contact Centre locations.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Security Co-ordinator

    Security Co-ordinator

    JOB PURPOSE

    To support the management in ensuring total security of the hospital premises, property, staff and third parties.

    MAIN DUTIES AND RESPONSIBILITIES

    Assist in the implementation of an effective and comprehensive security system for Premier Hospital.
    Ensure professional management of hospital access control with restrictions to defined boundaries for staff and patients.
    Ensure security inspection of all staff, patients and personnel entering the hospital premises, using the provided tools as well as physical searches
    Ensure regular security inspection of the hospital perimeter walls, premises for both the main office as well as parking area.
    To always be alert and pay attention to all matters of security concerns and immediately report any problem to the Operations Manager/ Human Resources Manager and/or management and stakeholders
    Ensure regular security audit of the hospital premises, equipment and all staff
    Ensure corrective action is taken, in liaison with the management in case of any rules and regulations breach or any other sort of anomaly
    Assists in regularly improvising technical knowledge and deployment techniques on effective security measures.
    Ensures proper orientation of all new staff joining the section, equipping the with the basic knowledge in security concerns.
    Ensure proper staffing within the security department and rota preparations for smooth shift coverage (coordinate with the outsourced security firm)
    Oversee all control room operations.
    Ensure proper checking of all documents and maintains records of all vehicles both incoming and outgoing and liaise with the concerned officers if case of any anomaly
    Ensure proper maintenance of records of all personnel, vehicles and staff that enter Premier Hospital premises and immediately report any anomaly detected to the Operations Manager and Human Resource Manager.
    Make daily security reports to the Operations Manager and Human Resource Manager both electronically and manually
    Always have emergency contacts i.e.Police, fire brigade, ambulance, out sourced security firm etc.
    Acts as a link between management, staff and patients in ensuring adherence to the set security measures while at the hospital premises i.e., restrict movement to only designated areas and ensure safety wear use by both staff and non-staff
    Reports to the Human Resource Manager any case concerning staff breach of Premier Hospital security measures
    Performs any other duties that may from time to time.

    MINIMUM REQUIREMENTS/ QUALIFICATIONS

    Diploma/ Degree in the relevant field
    Demonstratable senior security management training
    Good Knowledge of modern security techniques and tools
    Minimum 2 years working experience

    KEY JOB REQUIREMENTS

    Agility and honesty
    Excellent customer service skills.
    High level of risk awareness
    Observation skills
    Effective communication skills – listening, oral and written.
    Good interpersonal skills and a team player.
    Problem solving, conflict resolution and crisis management skills.

    If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (SECURITY CO-ORDINATOR) testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 11TH SEPTEMBER, 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.  

    Apply via :

    careers@premierhospital.org

  • Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

    Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

    Job Objective/Purpose

    Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

    Key Responsibilities

    Maintaining proper patient / client records depending on the designated department / branch.
    Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
    Ensure proper patient registration per the defined protocols
    Ensure accurate billing and timely finalization of invoices
    Ensure proper cash handling as per defined protocols
    Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
    Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
    Maintain patient privacy and confidentiality at all times.
    Any other duty as assigned by the supervisor in line with the job description.

    Personal Specifications

    Certificate in Business Management or a relevant business course
    Minimum of 1 year experience
    Organizational awareness and detail-oriented
    Strong interpersonal and communication skills, teamwork and reliability

    go to method of application »

    Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 11th September 2023.

    Apply via :

    vacancies@avenuehealthcare.com