Jobs Kenya

Location: Location in Mombasa

  • Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

    Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

    Job Objective/Purpose
    Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service
    Key Responsibilities

    Maintaining proper patient / client records depending on the designated department / branch.
    Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
    Ensure proper patient registration per the defined protocols
    Ensure accurate billing and timely finalization of invoices
    Ensure proper cash handling as per defined protocols
    Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
    Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
    Maintain patient privacy and confidentiality at all times.
    Any other duty as assigned by the supervisor in line with the job description.

    Personal Specifications

    Certificate in Business Management or a relevant business course
    Minimum of 1 year experience
    Organizational awareness and detail-oriented
    Strong interpersonal and communication skills, teamwork and reliability

    go to method of application »

    Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 11th September 2023.

    Apply via :

    vacancies@avenuehealthcare.com

  • Customer Experience Executive

    Customer Experience Executive

    JOB DESCRIPTION
    We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.
    RESPONSIBILITIES

    Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
    Maintain a positive attitude and calmly respond to customers’ enquiries.
    Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
    Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
    Update customer records accurately on systems and databases including Know Your Customer procedures.
    Take ownership of all customer issues arising. Manage and resolve customer complaints.
    Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
    Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
    To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
    Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
    To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA. 
    Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
    Thorough Safaricom product, Services & Systems knowledge.
    Availability and adherence to operational processes and schedules. 

    QUALIFICATIONS

    Diploma or Bachelor’s degree from a recognized Institution.
    Minimum of 3 years’ experience working in a customer facing role or a general trade environment
    Excellent understanding of Safaricom products and services (both post and prepaid).
    Excellent understanding of Safaricom data activation processes.
    Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
    Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
    Great service attitude towards customer satisfaction
    Demonstrate ability to handle pressure and perform duties well to completion.
    Demonstrate ability to be a team player, working to achieve own and team targets.
    Computer literacy and Technology Knowledge.
    Proven negotiation skills.
    Excellent collaboration skills & Teamwork.
    Ability to work in Shifts.
    Ability to work in any of the Safaricom Contact Centre locations.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Security Co-ordinator

    Security Co-ordinator

    JOB PURPOSE
    To support the management in ensuring total security of the hospital premises, property, staff and third parties.
    MAIN DUTIES AND RESPONSIBILITIES

    Assist in the implementation of an effective and comprehensive security system for Premier Hospital.
    Ensure professional management of hospital access control with restrictions to defined boundaries for staff and patients.
    Ensure security inspection of all staff, patients and personnel entering the hospital premises, using the provided tools as well as physical searches
    Ensure regular security inspection of the hospital perimeter walls, premises for both the main office as well as parking area.
    To always be alert and pay attention to all matters of security concerns and immediately report any problem to the Operations Manager/ Human Resources Manager and/or management and stakeholders
    Ensure regular security audit of the hospital premises, equipment and all staff
    Ensure corrective action is taken, in liaison with the management in case of any rules and regulations breach or any other sort of anomaly
    Assists in regularly improvising technical knowledge and deployment techniques on effective security measures.
    Ensures proper orientation of all new staff joining the section, equipping the with the basic knowledge in security concerns.
    Ensure proper staffing within the security department and rota preparations for smooth shift coverage (coordinate with the outsourced security firm)
    Oversee all control room operations.
    Ensure proper checking of all documents and maintains records of all vehicles both incoming and outgoing and liaise with the concerned officers if case of any anomaly
    Ensure proper maintenance of records of all personnel, vehicles and staff that enter Premier Hospital premises and immediately report any anomaly detected to the Operations Manager and Human Resource Manager.
    Make daily security reports to the Operations Manager and Human Resource Manager both electronically and manually
    Always have emergency contacts i.e.Police, fire brigade, ambulance, out sourced security firm etc.
    Acts as a link between management, staff and patients in ensuring adherence to the set security measures while at the hospital premises i.e., restrict movement to only designated areas and ensure safety wear use by both staff and non-staff
    Reports to the Human Resource Manager any case concerning staff breach of Premier Hospital security measures
    Performs any other duties that may from time to time.

    MINIMUM REQUIREMENTS/ QUALIFICATIONS

    Diploma/ Degree in the relevant field
    Demonstratable senior security management training
    Good Knowledge of modern security techniques and tools
    Minimum 2 years working experience

    KEY JOB REQUIREMENTS

    Agility and honesty
    Excellent customer service skills.
    High level of risk awareness
    Observation skills
    Effective communication skills – listening, oral and written.
    Good interpersonal skills and a team player.
    Problem solving, conflict resolution and crisis management skills.

    If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (SECURITY CO-ORDINATOR) testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 11TH SEPTEMBER, 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.  

    Apply via :

    careers@premierhospital.org

  • Theatre Nurse Renal/ Nephrology Nurse

    Theatre Nurse Renal/ Nephrology Nurse

    JOB PURPOSE
    Ensure high-quality clinical care to all patients through provision of effective nursing services in Theatre.
    MAIN DUTIES AND RESPONSIBILITIES

    Ensures that pre-op assessment is complete, including the surgical checklist and nursing documentation and notes any discrepancies and informs concerned staff accordingly.
    Receives the patient prior to surgery, gets report from the accompanying nurse and performs pre- op checklist.
    Familiar with Operating Room procedures, Recovery Room routines, taking assignment e.g. narcotic cupboard.
    Effective management of pre-operative care of elective cases in the operating room
    Effective recovery of stable patients post any form of anesthesia.
    Assists with intubation and extubation of patient in the recovery room (RR) and if required in the operating room (OR).
    Communicates with anesthetists and primary teams regarding patient issues and shifting plans.
    Provides care to ventilated patients.
    Facilitates safe transfer of patient to alternate level of care on approval by anesthetist.
    Must effectively care use and maintain the following equipment: Cardiac Monitors & Diarthemy
    Promptly reports both clinical and non-clinical unusual findings/incidences to the nurse manager, team leader or Physician/Surgeons.
    Identify patient and family education needs and implement appropriate teaching
    Perform pain assessment and initiate analgesia as per protocol, patient presentation and doctor`s orders
    Ensure Nursing documentation is timely, comprehensive and complete reflecting the nursing process and nursing quality standards.
    Ensures a safe environment by applying safety measures for the patients/families and healthcare team by following infection control and other applicable policies.
    Coordinates theater list with concerned OR coordinator.
    Assists the physician in performing procedures e.g. scrub or circulating nurse roles
    Ensure all specimens are properly labeled and delivered to the lab in a timely manner
    Be able to recognize a patient in a pre- arrest or arrest states, and to initiate Basic Life Support
    Dispose of clinical and non-clinical waste safely in accordance with Hospital Guidelines on waste management
    Administer medication safely, monitor patient responses to medication and promptly report adverse reactions.
    Be accountable for judicious and efficient use of resources i.e. accurate and timely billing of ward stock drugs and consumables
    Care for equipment through cleaning, storage, per shift check of the inventory and timely reporting and follow up of nonfunctional equipment to the nurse manager.
    Adequately prepare and participate in health talks, presentations, and Continuous Medical Education (CME) events.
    Participate in clinical audits.

    MINIMUM REQUIREMENTS/ QUALIFICATIONS

    Diploma in any of the following. disciplines: Kenya Registered Community Health Nursing, Kenya Registered Nursing
    Higher Diploma in Perioperative Nursing;
    Must be registered by the Nursing Council of Kenya with a Valid Practicing License
    Experience – 2 years of experience in a busy OR 
    Experience providing direct nursing care in surgical cases within the last 1 Year required
    Must have Valid ACLS/BLS certificates 

    KEY JOB REQUIREMENTS

    Excellent clinical acumen.
    Excellent customer service skills.
    Effective communication skills – listening, oral and written.
    Good interpersonal skills and a team player.
    Problem solving, conflict resolution and crisis management skills.

    go to method of application »

    If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject, testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 8TH SEPTEMBER, 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.   

    Apply via :

    careers@premierhospital.org

  • Underwriter

    Underwriter

    Job Ref. No. JLIL163
    Role Purpose
    The role holder will be responsible for ensuring efficiency in life underwriting and individual pensions member registration for a variety of products to contribute to the achievement of financial objectives of the business. The role holder will be required to carry out duties in line with compliance of underwriting and member registration activities and processes. The role holder is required to assess and evaluate applications for life insurance coverage, ensuring that the risks associated with insuring individuals or groups are accurately and appropriately priced.
    Main Responsibilities 
    Operational

    Application Assessment: Review and evaluate life insurance applications to determine eligibility, risk level, and appropriate premium rates.
    New Business Issuance: Ensuring timely issuing of new business within the given timelines.
    Creation of Individual Pension Plan accounts and member certificates within the given timelines. Risk Analysis: Analyse medical records, financial statements, and other relevant information to assess the risk profile of applicants.
    Policy Pricing: Calculate and recommend appropriate premium rates based on the risk assessment and underwriting guidelines.
    Communication: Communicate with agents, brokers, and applicants to gather additional information or clarify application details.
    Documentation: Maintain accurate records of underwriting decisions, correspondence, and policy-related information.
    Manage the not taken up policies to ensure conversion of pending proposals to issued business within given timelines.
    Monitor changes of policy premium status, identify and address process gaps within the new business.
    Prepare management reports on policy issuance, proposal deposits and other requirements.
    Data Management – Ensuring data relating to new business is continuously updated and well maintained and handled with utmost confidentiality.
    Risk Management: Identify potential risks and fraud indicators during the underwriting process and take necessary actions to mitigate risks.
    Policy Document Preparation – Signing of policy documents as per the authority limits.
    Policy Renewals and Modifications: Review and evaluate policy renewal requests, endorsements, an modifications.
    Collaboration: Collaborate with other departments such as claims, sales, and customer service to ensure effective policy management and customer satisfaction.

    Corporate Governance

    Underwriting Guidelines: Apply underwriting guidelines and policies to determine whether an applicant meets the criteria for coverage.
    Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

    Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

    Key Competencies

    Analytical Thinking
    Attention to Detail
    Risk Assessment
    Communication Skills
    Decision Making Skills
    Problem Solving Skills
    Ethical Conduct
    Time Management Skills

    Qualifications

    Bachelor’s degree in Insurance, Finance, Business or any other related course.
    Diploma in Insurance will be an added advantage.

    Relevant Experience

    Minimum 2-3 years’ experience in a similar role.
    Good understanding of insurance products and services is advantageous

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 28th August 2023. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Quality/Sales Associate

    Quality/Sales Associate

    Job Purpose

    The purpose of this role is to ensure that our service teams deliver premium Washroom Hygiene service in accordance with the Service Level Agreements (SLA) as agreed upon with customers.
    As QA representative, you have the responsibility of advising the clients on hygiene and housekeeping matters, as well as advising on instances where their washroom hygiene coverage is incomplete or inadequate, and lead to identification of additional need areas to ensure the customers get a total washroom solution. To this end you will have a sales target as set out by your Branch Manager.
    You will ensure that there are effective and coordinated Quality Assurance activities in the Washrooms Department, and that timely actions are taken on matters that arise from service quality concerns by our customers. The position also plays a significant role in ensuring the business is living its Core Values of Service, Relationships, and Teamwork.

    Key Responsibilities

    Take stock of all sanitary units in the custody of the customers within your allocated route/zone.
    Compare the supposed customer units iCABS against the actual number of units physically available at the customer premises to ensure accuracy of records
    Maintenance of 100% accurate records of sanitary units within your area
    Carry out QA inspections at customer premises noting any hygiene and housekeeping matters
    Review quality assurance standards; observe existing policies and procedures, and interview personnel and customers to evaluate effectiveness of quality assurance program
    Compile statistical data and write narrative reports summarizing quality assurance findings from client visits on relevant platform
    Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring in relation to your clientele
    Work closely with Washroom Technicians to ensure they offer a first class service to customers
    Meet target number of QA monthly visits – 5 per day /110 per month
    100% DSP updated by 10pm daily
    QA reports generated are accurate and professionally presented
    Identify and/or receive, and attend to all customer service and quality complaints within zone, and report on follow-up actions
    Offer prompt and reliable response to customer complaints and give honest feedback to customers and colleagues.
    Observe the ideals of the Customer and Colleague Promise
    Review Customer Voice Counts (CVC) results for your area with the Manager and develop workable action plans to address all issues raised by customers within agreed timelines
    Customer complaints are handled effectively and efficiently 24hrs
    Nil follow up/repeat complaints by same clients
    Client Retention budget met (monthly)
    Customer Net Promoter Score (CVC) target met
    Adhere to Company SHE policy
    Knowledge, awareness & compliance with SHE regulations & guidelines
    Budget Work Day Lost (WDL) & Lost Time Accidents (LTA) met
    Liaise closely with the Manager to champion the launch of any QA initiatives intended to improve effectivenessVisit potential/existing customers to demonstrate all the services and products offered by the Company.
    Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
    Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
    Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
    Mediate the price increase process with the clients
    Undertake debt collection and maintain your customers within agreed credit terms
    Meet the desired and agreed sales target on a monthly basis
    Maintain and manage a healthy sales pipeline and meet the calls per day target
    Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
    Carry out account management for allocated customers in line with procedure and best practice
    Monitor the day-to-day commercial performance of each account within your territory.
    Support the tendering teams with customer surveying and quotation process
    Actively support the conversion of sales leads
    Partake in and support marketing activities in line with the strategy
    Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
    Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
    Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
    Critical Competencies
    Establish SMART objectives for self and others
    Be enthusiastic and work with energy to achieve company standards and goals
    Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
    Plan, organise and prioritise workload effectively Act Commercially

    Requirements
    Key requirements

     A diploma or degree qualification in any business course
     A good grasp of the Company’s products and services
     Experience in quality assurance/ client retention
     minimum of 2 years experience in Direct or Field sales
     Strong selling skills
     Demonstrated ability to generate leads
     Self-drive and initiative in current role
     Valid driver’s licence, with a minimum of 2 years experience
     Any relevant tertiary education

    Benefits

    Base salary and Sales Commissions: Applicable as per Company Sales Commissions policy
    Motor vehicle: To be arranged upon joining and can be retained beyond working hours after confirmation
    Medical Cover: To be arranged immediately upon joining
    Pension & Group Life Assurance Cover: To be arranged after confirmation
    Quarterly Incentives – enhanced earnings – Half Yearly and FY Vacations Incentive trips
    Promotional Opportunities

    Apply via :

    jobs.workable.com

  • Corporate Communications Officer Corporate Communications Assistant Customer Service Assistant

    Corporate Communications Officer Corporate Communications Assistant Customer Service Assistant

    REF: TUM/ADVERT/EXT/RECR/2/CCO III/A/2023
    Reporting To:

    Senior Corporate Communications Officer

    Professional Requirements

    Must possess Bachelor Degree in Communications related area or its equivalent from a recognized Institution
    Must have at least three (3) years working experience as Corporate Communications Assistant I at Grade 7 or position of comparable duties and responsibilities.
    Must demonstrate expertise in managing social media platforms and creating engaging content for blogs or websites.
    Must provide evidence of computer literacy
    Must be registered with a relevant professional body

    Duties and Responsibilities

    Prepare and disseminate corporate publicity information materials like posters, banners, calendars, diaries, prospectus, monthly update newsletters
    Contribute stories, photos and editing of the internal newsletter
    Supervise Staff under his/her section
    Coverage of University activities, both video and photography
    Prepare advertisements for media houses
    Participate in organizing and coordinating University exhibitions and marketing activities Supervision of staff
    Perform any other duties and responsibilities as may be assigned from time to time

    go to method of application »

    Use the link(s) below to apply on company website.  APPLICATION GUIDEApplications should be addressed to;
     Deputy Vice Chancellor (AFP)
    Technical University of Mombasa
     P.O Box 90420-80100
    Applications containing false information shall be disqualified.
    The deadline for submitting online application is 27th August, 2023 Applications received later than this date will not be considered.

    Apply via :