Jobs Kenya

Location: Location in Mombasa

  • Continuous Quality Improvement Lead

    Continuous Quality Improvement Lead

    Job purpose

    The Continuous Quality Improvement (CQI) Lead will be responsible for providing strategic and advisory services in the implementation of quality improvement by collaborating with the Ministry of Health and County and sub county Health Management Teams to ensure integration of quality improvement principles and initiatives in all aspects of health programming in line Kenya Quality Model for Health (KQMH) and Kenya HIV Quality Improvement Framework (KHQIF) for improved health service delivery.
    The CQI lead will strengthen and establish QI structures & functions at county, subcounty and facility level and support these teams to effectively implement, document and report Quality Improvement (QI) initiatives.

    Roles & Responsibilities

    Champion formation of strong Quality Improvement teams at all levels in the counties including strong county QI technical working groups.
    Provide technical assistance to implementing facilities to apply QI approaches to routine practices to bridge performance gaps.
    Provide technical assistance to WITs and QITs in supported sites through regular CQI
    assessments, mentorship and CMEs
    Build capacity of county and subcounty QI focal leads, health care workers through training on KQMH and KHQIF.
    Support to Identify quality areas in need of performance improvement and support the implementation of the models for change.
    Provide mentorship to facility CQI teams to build local capacity on CQI activities together in collaboration with subcounty and county QI lead.
    Review, analyze and assess service delivery data and reports for compliance with set quality standards
    Build capacity of CQI teams to abstract data after every improvement cycle to analyze the findings and recommend subsequent measures necessary to achieve set objectives.

    Documentation and Communication

    Effectively communicate on QI budgets, plans and activities with supervisors
    Effectively coordinate documentation and reporting Quality Improvement plans and achievements (QI projects) for dissemination and sharing of best practice
    Maintain external communication with stakeholders through the line manager through monthly and quarterly reports

    Monitoring and Evaluation of CQI activities

    Develop relevant QI tools
    Ensuring that QA assessment such as SIMs, Process assessments, Impact assessments, Training needs assessment and other assessment are done
    Review QI reports by county and subcounty teams routinely and provide technical support on CQI models for health care delivery for improvement (6S, PDSA, TQM)
    Strengthen utilization facility and county CQI dashboards for robust monitoring of health indicators

    Visibility

    Support the County to Develop and review overall county CQI strategic and implementation plans.
    Ensure County engage in quality management and Quality
    Assurance to improve functionality of quality improvement Teams (QITs) within the Counties
    Facilitating innovation and change to sustain improvement gained in the Counties
    Participate in the dissemination of best practices to county, sub-county and facility teams andfacilitate the facility wide adoption of CQI practices across key service delivery interventions

    Required Qualifications

    Bachelor’s Degree in Clinical Medicine, Medical Laboratory Science, Nursing or Public Health.
    Master’s Degree will an added advantage.
    Experience with the Kenya Quality Model for Health (KQMH) and Kenya HIV Quality Improvement Framework (KHQIF).
    At least five years hands on experience in quality improvement in a very busy and a large program linked facility
    Training in and experience implementing quality improvement models in the health sector.
    Problem solving skills, Computer literate and competent in the use of ICT resources

    Interested  and  qualified  candidates  are  invited  to  submit  their  applications  and  CV  along  with  a  cover letter expressing interest and indicating Salary history and expectations to recruitment@lvcthealth.org . The position applied for and reference number should be clearly indicated on the subject line and cover letter; Female candidates are encouraged to apply.The closing date is September 29, 2023.  Only short-listed candidates will be contacted  .

    Apply via :

    recruitment@lvcthealth.org

  • Service Point Advisor – Mombasa

    Service Point Advisor – Mombasa

    Role Context
    Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.
    Key responsibilities
    Commercial Department

    Deliver results through understanding and implementation of the Commercial priorities
    Identify and exploit opportunities within existing and new customers in the promotion of DHL Value Added Services (VAS), E-commerce, and TDI products to drive profitability

    DHL Customers

    Provide customer oriented quality of service at all times in order to satisfy Customer’s needs
    Sell DHL range of products and services through telesales and walk-in customers in order to stimulate patronage of other services
    Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively
    Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies and standards
    Respond to customer’s queries regarding information on pricing, Customs requirements, products and services

    Sub function Departments

    Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
    Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
    Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
    Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
    Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience

    Service Improvement Issue

    Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Express, Marketing support and continuous business performances
    Marketing support and continuous business performances
    Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains

    Minimum Requirements
    Education & Experience

    University degree / Higher Diploma from a reputable institution
    One year post qualification relevant to work experience preferably within the service industry
    Typing skills (at least 50wpm preferable)
    Telephone skills (excellent)
    Conflict resolution skills (excellent)
    Communication skills – spoken and written (excellent)
    Negotiation and interpersonal skills (excellent)
    Sound customer relationship experience
    Strong understanding of customer service and operations
    Mental Alertness
    Assertiveness
    Geographical knowledge
    Previous experience in Retail Points of Sales, Sales or Customer Services
    Analysis
    Planning & Organizing
    Decision Making
    Results Orientation
    Teamwork
    Accountability
    Communication
    Self-Management

    Apply via :

    careers.dhl.com

  • Procurement Assistants

    Procurement Assistants

    JOB PURPOSE 
    To provide administrative support to the procurement department by monitoring current inventory, ordering supplies, and scheduling deliveries to ensure that the company has enough necessary materials and equipment.
     MAIN DUTIES AND RESPONSIBILITIES 

    Ensuring proper recording and custody of all procurement documents and inventories
    Monitoring the reorder levels in liaison with the user department to avoid stock outs.
    Issuing items/materials/goods to user department upon receipt of approved store requisitions.
    Take part in monthly stock take, monitor any system related issues regarding stock management and suggest any improvement on stock management with objective to save on cost and cash flow.
    Ensuring goods ordered and good received tallies in quantities and quality.

     MINIMUM REQUIREMENTS/ QUALIFICATIONS 

    Diploma in Purchasing and supply chain management.
    Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
    At least 1-2 years working experience.
    Experience in a busy hospital set-up will be an added advantage.

     KEY JOB REQUIREMENTS

    Honesty, transparency, and integrity
    Excellent customer service skills.
    Effective communication skills – listening, oral and written.
    Good interpersonal skills and a team player.
    Ability to work under pressure with minimum supervision.
    Analytical and decision-making skills.
    Report writing and presentation skills.
    Desire for personal development, improvement, and learning.

    If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Procurement Assistant), your current and expected remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 30th September 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.   

    Apply via :

    careers@premierhospital.org

  • Assistant Marketing Executives Assistant Sales Executive

    Assistant Marketing Executives Assistant Sales Executive

    Job Details

    Implement the organization’s marketing plan
    Carry out market research on new products and services including competitor activity analysis with a view to identify emerging needs and gauge customer satisfaction, making recommendation to products and services
    Drive customer acquisition through collaboration with partners across the country
    Monitor progress of marketing events using various metrics and submit reports of performance
    Initiate and control surveys to assess customer requirements and dedication
    Conceive and develop efficient and intuitive marketing strategies
    Organize and oversee Eye clinics and promotional events
    Track marketing performance and return on investment and prepare weekly or monthly reports for management
    Any other duty assigned by the supervisor / Manager

    go to method of application »

    Interested and qualified candidates should forward their CV to: hr@bausoptical.co.ke using the position as subject of email.

    Apply via :

    hr@bausoptical.co.ke

  • Sales & Consignment Associate

    Sales & Consignment Associate

    Position:
    We are currently searching for a Sales and Consignment Associate who will be will be the first point of contact for clients at the Arcadia Artisan Center. The Arcadia  He/She will responsible for cultivating a customer focused shopping environment and driving excellent business performance through aggressive marketing. 
    Responsibilities:

    Establish and build business relationships with local artists in bid to create a vendor database for the centre.
    Assist to establish prices of consigned goods based on their condition, current market rates and the company policies.
    To manage and operate cash and credit card transactions with at least 90% accuracy.
    To ensure organised and timely stock management of consigned goods by making sure the goods are replenished on time and according to the store merchandising layout.
    Establish and define consignment guidelines to present visually appealing window, floor and promotional displays.
    Identify and implement best practises for sales and customer service with other team members to help improve the store’s efficiency.
    To collect quality market intelligence and advise the centre management accordingly.
    Be observant and look out for potential shoplifters and report immediately to the centre management
    Handle all customer related issues i.e. complaints in a gracious manner, prioritizing customer satisfaction.
    Welcome customers into the store and help them identify the placement of products in the store while matching their needs and interests
    Review sales performance on a weekly, monthly, quarterly basis; with the aim of meeting or exceeding targets
    Prepare sales budgets and reports that will be shared on a monthly basis with the centre management.

    Requirements:

    An undergraduate degree or diploma holder from a recognized institution.
    Qualifications in digital sales and marketing
    Experience in sales & marketing preferably sales of curios and artisan objects
    Exposure to international marketing of curio and artisan objects is an added advantage
    Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize
    Entrepreneurial spirit with demonstrated creativity & innovation in business
    Ability to learn quickly and manage workload in a demanding environment
    Experience with Microsoft Office (Word, Excel etc.)
    Outstanding communication skills with a strong attention to detail

    Apply via :

    shk.himahr.com

  • Electrical Subcontractor Solar Installation Subcontractor Security Systems installation Subcontractor

    Electrical Subcontractor Solar Installation Subcontractor Security Systems installation Subcontractor

    Requirements: At least 3 years experience as an electrical contractor, expertise in electrical wiring. 
    Job description: Responsible for the electrical deliverables in projects. 
     
     

    go to method of application »

    Interested and qualified candidates should forward their CV to: support@gadgetmend.com using the position as subject of email.

    Apply via :

    support@gadgetmend.com

  • Digital Call Center Agent

    Digital Call Center Agent

    About the job

    Being the primary Customer Care Representative at Yehu Microfinance Services Limited, the role is responsible for providing service request support and feedback to our clients in a manner that their needs are met efficiently. This entails being the focal point of contact for our customers, handling their inquiries, addressing service concerns, and providing guidance on access to financial products and services. The role is crucial in maintaining strong customer relationships and furthering our customer satisfaction ratings and will also be responsible for providing customer feedback reports for improvement of products and service delivery.

    KEY SPECIFIC RESPONSIBILITIES
    Customer Service.

    Deliver outstanding customer service by responding to customer inquiries, resolving issues, and providing accurate and timely information on microfinance products, services, policies, and procedures.

    Business Efficiency and Management of Digital risk.

    Sustenance of data integrity on the CRM through analysis of real-time data (repayments) update.
    Assessment/mitigation of potential and real digital risks including detection and reporting of fraud.

    Addressing Client Complaints and Concerns.

    Receive and document customer complaints, investigate and collaborate with relevant departments for resolution, and ensure complaints within service charter timelines.
    Provide feedback on YSML engagement with clients on products and services.
    Through well analyzed reports, translate customer feedback into opportunities of tailormade solutions for business growth.

    Undertake an active role in marketing of Yehu products and services.

    Proactively influence the uptake of products through targeted marketing using CRM data.

    KEY QUALIFICATIONS

    Sound knowledge of microfinance products, services, and the financial services industry in Kenya.
    IT proficient – Experience using Customer relationship management (CRM) software will be an added advantage.

    BEHAVIORAL COMPETENCIES

    Excellent interpersonal and communication skills, both written and verbal, with the ability to engage effectively with diverse customers.
    High level of integrity, professionalism, and confidentiality in handling customer information.
    Ability to work in a fast-paced environment, multitask, and meet deadlines.
    Strong problem-solving and conflict resolution abilities, with a customer-focused mindset.

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in Business Administration, Finance, Economics, or a related field is preferred.

    DESIRED WORK EXPERIENCE

    At least 2 years working in a comparable role, preferably in Financial Services.

    Interested individuals are advised to submit applications via hr@yehu.org to;Human Resources & Administration Officer Yehu Microfinance Services Ltd P.O. BOX 82120 – 80100, MOMBASA .Applications should include;The closing date for applications is Monday 25th September 2023. Only shortlisted candidates will be contacted

    Apply via :

    hr@yehu.org

  • Assistant Sales Representative Business Development Executive

    Assistant Sales Representative Business Development Executive

    Our client in the manufacturing and distribution industry is lookinf for an Assistant Sales representative who is ready to learn and grow with their team.
    Qualifications:

    Must be 22-28 years old
    Must have certificate/Diploma in business related course.
    Have 2 years and above in product ales experience
    Must be Resident of MOMBASA or willing to relocate

    Ladies are encouraged to apply.

    go to method of application »

    Interested and qualified candidates should forward their CV to: jobs@peoplelink.co.ke using the position as subject of email.

    Apply via :

    jobs@peoplelink.co.ke