Jobs Kenya

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  • Renewals Manager

    Renewals Manager

    What You’ll Do
    The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
    You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM’s work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring a strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
    Key responsibilities and activities include:

    Develop a knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts
    Learn customer’s industry/business
    Articulate Sales/BD/Renewals handoffs
    Aware of Cisco’s technology and what differentiates our products from competitors. Mentorship required on a regular basis.
    Executes renewal contracts for products and services on small accounts with low complexity
    Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
    Monitors quote creation progress to mitigate contract closure risks.
    Conduct analysis and provides recommendations to the maximum value
    Conduct process management and financial assessments to support renewals process
    Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
    Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
    Assist Renewals team with ad hoc requests to meet customer need
    Initiates the start of cross-functional relationships with Sales, BD and Operations

    Who You’ll Work With
    This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and efficient experience from Cisco solutions.
    Who You Are

    You’ll be expected to have 3+ years of sales (quota carrying) experience in the IT industry or equivalent industries.
    You analyze the customer environment, industry, market impact and Cisco footprint
    You can implement policies for forecasting, data quality and accuracy
    You’ll build an understanding of Customer and Partners procurement processes
    You will gain experience with CRM tools i.e. SFDC
    You’ll develop basic consultative selling skills
    You love executing win-back strategies for inactive customers
    Strong communication skills, both written & spoken, in English and Arabic

    If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.

  • Android Developer

    Android Developer

    POSITION OVERVIEW
    This is a specialized role in developing Android based applications for Identity Management Projects which require collaboration with Client and Development team.
    Academic Qualifications

    Bachelor’s degree/PG Diploma in the field of Computers.

    Experience

    3 years’ experience on Mobile Application for Android Development.
    Knowledge on Biometric domain, Smart Card related application using NFC.
    Should be able to coordinate with client and development team.
    Excellent knowledge in core Java.
    Experience with the Android SDK, java.
    Hands on experience and solid understanding of full mobile development life cycle.
    Strong knowledge in web services.

    Experience working with remote data via REST and JSON.
    Push Notifications & Toast.
    Good Knowledge on SQL.
    Source control.
    UI & UX experience.
    Locations and Map API’s.
    Working with external biometric devices.
    Work with outside data sources.
    Unit-test code for robustness, including test cases, usability, and general reliability.
    Experience with offline storage, threading, and performance tuning.

    Good To Have:

    Experience in Payment gateway integration in mobile apps is a big plus.
    A portfolio of Android apps in the Play Store/app store is a plus.
    Experience of working on Contact less and Contact Type Smart Card Applications.
    Experience of working on Mifare Desfire EV2 card applications.

    Role & Responsibilities:

    Designing and developing advanced applications for the Android platform.
    Collaborate with cross-functional teams to analyze, design, and ship new features.
    Fully responsible for mobile app development in the team.
    Preparing the Technical Documentation during and after coding as well as estimating level of effort required.
    Contribute to application development activities including unit testing and bug fixing.
    Communicating with project team and client to understand the requirements.

  • Untitled post 93317

    Our client a fast growing young security technology based company is looking to hire a highly skilled and experienced Control Room Operator to provide support to the company’s daily operations and deliver high standards of service to customers, management and staff.
    Main Duties and Responsibilities

    Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems.
    Serve as the liaison between all departments and the Security Department.
    Handle complaints and unusual/critical event information to the appropriate personnel immediately.
    Ensure accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods).
    Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment.
    Complete ‘task work orders’ for all reported maintenance needs
    Inform (without delay) the relevant personnel of any missing, damaged, inoperative equipment or communications, alarm, CCTV, or other systems
    Detect, analyze and alert relevant personnel regarding any adverse conditions to the corporation and its employees.
    Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitor and respond to all security/life safety system alarms.
    Control and monitor the two-way communication systems.

    Qualifications and Experience

    Diploma in a security related field.
    At least 1 year verifiable experience in information research or SOC experience.
    At least 1 year verifiable experience in a security command or communications center.
    Proficient computer skills including Microsoft Office.
    Excellent oral and written communication skills.
    Ability to work in a team environment.
    Ability to multitask.
    Ability to identify critical issues quickly and accurately.
    Attention to detail.
    Ability to remain calm and professional under stress.
    Must be physically fit.

  • Manager-Security & Investigations

    Manager-Security & Investigations

    Key Responsibilities

    Develop and implement Security and Investigations strategy & framework comprising of Charter, Policies & Procedures in order to ensure high level of safety and security of Bank’s assets and staff with the country rules & regulations as well as safeguard the bank interest.
    To advise internal clients on the best possible security and safety.
    Establish a risk-based Security Program to identify, measure and assess Security and Safety risks in Premises, activities & processes of the Bank in accordance with the Safety and Security framework.
    Ensure adequacy, effectiveness & efficiency of Security and investigations department (i.e. Asset security, staff security, Loss investigation, Safety and security audits, premise/physical security in accordance with regulatory & policy requirements.
    Review the investigations on reported incidents, fraud, theft, escalate security red flags to senior management and security committee.
    Report material findings, anomalies & recommendations pertaining to Security and Safety & or crime related issues to senior management and Security Committee Members
    Regularly update the management with regard to the status of the security issues being handled and properly liaise towards delivering a comprehensive regular Control Sheet.
    Liaise as required with external Security and investigators and assist in the preparation of the required documentation of cases, reviewing of external security bills and regularly update the security and safety report.
    Ability to advise the business in a proactive manner as to the best way to avoid loss where possible without compromising the Bank’s best interest.
    Monitoring and follow up of Kenya Security status as well as advising the bank on the impact of emerging security and safety issues and its impact on DIB’s overall activities.
    Working with the various Departments / Units concerned in safety and security training.
    Ensure that firefighting equipment, CCTV security surveillance systems and alarm systems are adequate and in good working order.
    Liaise with Security Service providers to ensure provision of efficient guarding and C.I.T services to the bank.
    Facilitate Security for the bank’s organized Events.
    In consultations with Management, prepare itinerary for Bank wide security inspections and submit reports within set deadlines.
    Carry out comprehensive and continuing security education and awareness effort to gain the interest and support of employees, contractors, consultants, and visitors.
    Where required, assist in vetting new staff joining the bank upon request by Human Resources Department.
    Liaises with Banking Fraud Unit and other law enforcement agencies on matters of investigations.

    Education:

    University Degree or its equivalent. Degree in Criminology and Security Studies from a recognized University is an advantage.

    Training/Skills

    Kenya Police training or its equivalent, minimum 5 years services
    Diploma and higher diploma in investigations and forensics
    Institutional security and fraud prevention training; Disaster preparedness and management training and First Aid training
    Analytical skills.
    Leadership skills.

    Work Experience :

    Minimum 8 years working experience in investigations/security related field.
    Experience in crime prevention and collection of intelligence
    Must have no criminal records
    Experience in people management

    Competencies:

    Knowledge of banking practice and theory
    Excellent written and oral communication and effective interpersonal skills
    Team leadership and ability to motivate staff and facilitate work.
    Excellent knowledge of written and spoken English
    Knowledge of financial and commercial security issues
    Investigations Skills
    Preventive skills, and Proactive management of Security and safety risks

  • Internal Auditor

    Internal Auditor

    Key Duties and Responsibilities

    Implementing, developing and executing comprehensive audit programmes;
    Reviewing and recommending improvements on internal control systems;
    Facilitating risk assessments and mitigation;
    Formulation risk based annual internal audit plans and Preparation of audit reports;
    Ensuring that Laboratory assets and equipment, supplies, stores etc are appropriately recorded in relevant registers, maintained and kept safely;
    Qualifications and Experience for Appointment
    CPAK or Chartered Certified Accountant (CCA);
    Previous working experience of at least five years: Public Service is added advantage;
    Member of professional body: ICPAK or ACCA
    Proficiency in computer Applications and Strong understanding of Audit Standards

    Key Personal Attributes:
    The Ideal candidate should:

    Internal Auditors code of Ethics, Meet Requirements of Chapter Six on integrity
    Team Player; Good Communication skills both oral and writing skills: Leadership skills; Good planning and organizational skills;

  • Untitled post 93022

    Are you a young vibrant and energetic individual pursuing a marketing or business-related course?
    We are currently seeking TWO (2) marketing personnel to join our Sales and Marketing team as interns for 3 months.
    Key Responsibilities:

    Work closely with the team to develop and execute a clear plan on how the business will tell its story, position its brand and that of its product pipeline in each appropriate digital channel including the tone and voice
    Work with team in managing and executing ad campaigns on Google AdWords, Facebook Ads and more
    Assist team in producing high quality media content that delivers the greatest value for our entire product pipeline
    Run digital marketing campaigns and other growth initiatives end-to-end (acquisition, activation, retention, loyalty)

    Other Responsibilities

    Generate new business and use existing network in the industry
    Achieving sales targets on monthly basis
    Identify new sales opportunities within existing accounts
    Delivering sales presentations to new customers
    Attending customer meetings
    Maintaining and expanding relationships with existing customers
    Follow up of sales leads and closing the deal
    Managing a portfolio of accounts
    Interact and coordinate with the sales team and other staff members in other departments
    Completing all the administrative sales work as required
    Preparing and submitting timely weekly and monthly sales reports

    Requirements:

    Degree/Diploma in business or related field
    Result-oriented with ability to work under strict deadlines and meet sales targets
    A high sales drive and a strong will to succeed
    Mature, confident, articulate and with strong communication skills

  • Head of Student Life Head of University Admissions School Psychologist

    Head of Student Life Head of University Admissions School Psychologist

    Overall Responsibilities
    The Head of Student Life is responsible for overseeing and managing Student Life activities within the Academy as planned for the programs of extra-curricular activities, student wellbeing, and boarding life.
    Key Responsibilities
    Strategic

    In line with the vision and mission of the Academy, the HoSL will design and implement objectives and initiatives for the strategic development of the Student Life department
    To write, develop, and implement policies relevant to Student Life procedures and processes and monitor compliance of subordinates.
    To keep up to date with legislation, guidance, and updates to rules and best practice aligned to Ministry of education/TSC guidelines
    To be a teaching member of Faculty (approximately 4 hours teaching per week)

    Operational – extra-curricular program

    Along with the Head of Academics, to lead in the design and delivery of the student orientation programs within the Academy
    To design, develop and expand the extra-curricular programs and events available to students
    To coordinate special events at the Academy where student participation is needed e.g., Anniversaries, Form one welcoming party, closing assemblies, Talent shows, etc.
    To take a lead role in the Teaching & Learning Senior Management Team

    Operational – student well-being

    Liaise between student issues and counseling team to further develop programs to help the student in their overall experience as needs change
    A member of student Discipline Committee
    To liaise with Faculty staff to regularly review the student code of conduct and to familiarise the residential team on the Behaviour for Learning policy to ensure its exercise within the boarding life of students
    Provide support and guidance to the Student Council and other student groups/clubs as and when needed.
    To lead the Counselling Department to monitor student issues and safeguarding concerns and keep the DTL regularly updated of current student issues
    To lead and manage the Clinic and its staff Operational – Boarding life to monitor student issues and safeguarding concerns and keep the DTL regularly updated of current student issues
    Along with the Head of Academics, to lead an effective and efficient collaboration between Student Life and Faculty.
    To oversee the collate the annual Student Life calendar in a timely manner in collaboration with Faculty department and communicate the same with students and the entire staff body
    To oversee and develop a strong Residential Life program thereby developing a co-curricular, living/learning community in the Residence
    Offer guidance on emergency or crisis situations appropriately as they arise or escalated for immediate attention
    In collaboration with Head of Academics, administers Academy-wide co-curriculum events, including the forecasting, planning, developing, promoting, and evaluation of programs and services that are focused on providing a diverse student body with opportunities for personal growth and leadership development
    Contribute as a key player to the Academy’s management team in its planning, implementation, monitoring, and review of strategic and operational plans, liaising with other managers as appropriate, taking the lead for taught programs.

    People Management

    Provide professional development support and perform periodic performance appraisals for direct subordinates based on the Academy’s Performance Management System.
    Coach and mentor subordinates on a regular basis.
    Contribute in an effective and efficient manner to the recruitment and development of Student Life staff
    Any other added task in line with their role as delegated by their direct line manager

    Academic Requirements

    A Bachelor’s degree in Education or equivalent, a Master degree in Education is an added advantage
    At least 5 years in a similar role at a reputable institution;
    MUST be TSC Registered
    Understanding and experience in applying student development and learning outcomes theories;
    Conflict management and resolution skills, and maintain a strong philosophical base for student activities;
    Ability to think on once feet and provide practical solutions to emerging unforeseen challenges;
    Demonstrated superior organization skills;
    First-aid certified; and Passion for young people and their character development

    go to method of application »

  • Head of Digital

    Head of Digital

    The successful individual will lead the Digital team in new product design and development and provide oversight to the sales of digital products to diverse audiences. This will entail greater collaboration with key stakeholders in our media platforms to conceptualise and develop multiplatform digital content. He/She will oversee the research, design, development and implementation of strategic projects aimed at identifying innovative products so as to ensure dynamism in the disrupted media landscape.
     
    Key responsibilities

    Work with leadership to create the company’s  vision  for digital and new strategic and innovative initiatives;
    Set specific digital objectives and oversee & monitor digital projects As a member of the NMG Executive team, lead the way in development of suitable and sustainable strategies in Digital communication;

    Develop and implement projects aimed at developing new innovative digital products such as new web sites, Apps, Portals and other web assets;
    Support the development and alignment of the company’s digital offering on all platforms and enabling growth of content uptake and audiences;
    Revenue generation as per agreed targets;
    Budget planning and cost management;
    Design and promote e-commerce through online transactions and e-classifieds;
    Production of Web only content;
    Lead the Digital division team ensuring that the team sustains high performance and the delivery of innovative projects that are appealing to diverse;  

    Minimum Qualifications and experience of the job holder.

    Academic qualification- minimum graduate Degree in a relevant field;
    Professional qualification- post graduate qualification in ICT or related professional field;
    Minimum 12 years of experience in the Media industry with emphasis in the digital space;
    Minimum 8 years’ experience leading a multi-talented team comprising of senior managers and technical experts;
    Commercial knowledge of Web and internet based products;
    Sales and marketing experience/knowledge.

  • ILRI Consultancy- Training Editor and Knowledge Management Support for Training Centre for SADC Future’s Project

    ILRI Consultancy- Training Editor and Knowledge Management Support for Training Centre for SADC Future’s Project

    International Livestock Research Institute (ILRI) seeks to recruit a consultant to assist with editing and synthesizing SADC Future’s and Foresight Training content into an accessible training course. This will be delivered in webinars and an e-learning course and be accompanied by a series of knowledge products which serve as complementary training materials. This role will directly assist the training coordinator to compile, edit, synthesize and organize content to allow for accessible use and uptake of the materials by a wide audience in the SADC region as target end users of the project outputs.

    ILRI works to improve food and nutritional security and reduce poverty in developing countries through research for efficient, safe and sustainable use of livestock. It is the only one of 15 CGIAR Research Centres dedicated entirely to animal agriculture research for the developing world. Co-hosted by Kenya and Ethiopia, it has regional or country offices and projects in East, South and Southeast Asia as well as Central, East, Southern and West Africa. www.ilri.org

    Scope of Work

    Under the guidance of the CCAFS training co-ordinator to assist with editing and organisation of modular content for the webinars including editing and reviewing the slides and compiling and editing content for the toolkit. The content synthesis from webinars will continue with synthesising training goals for each module and sub-module block and guidance for the e-learning specialist. The role will require close communication with the project manager for the training as well as the graphic designer and e-learning specialist and adaptability.

    The training editor and knowledge support specialist will be engaged in the following anticipated tasks:

    Review and final edit on webinar slides and assisting to organise content into longer format foresight toolkit document
    Edit the Foresight Training Manual, estimated at a final 120-page document – as downloadable PDF and in on-line review format
    Assist the project coordinator to develop clear learning outcomes at appropriate technical capacity for each of the modules
    Assist to test functionality of e-learning modules as a mock ‘user’ and support the simplification of content or additional usability around foresight technical content
    Layout and structure recommendations for accessing and storing the supporting documents relevant to each training module, as the base of the knowledge centre resource
    Reviewing the UX / user interface of the knowledge centre resource area with the e-learning platform developer to ensure ease of access to training supporting materials
    Editing of additional knowledge products

     

    Final Products

    Brief for Project brand identity for graphic designer including slide deck, PDF reports, posters and brand elements to use in e-learning course and website
    Review and final edit on webinar slides and assisting to organise content into foresight toolkit
    Editing of Climate risk analysis layout and foresight and SADC futures summary layout
    Learning outcome goals for each of the 6 training modules and 4 sub-modules to guide e-learning specialist
    Recommendations for Knowledge Centre Training resource website landing page Edited Futures and Foresight Toolkit

     

    Consultancy Fee: Lumpsum or by mutual agreement based on agreed milestones and deliverables

    Post location: Consultant’s base

    Duration: 3 Months (01 May to 31 July 2020)

    Essential Skills And Qualifications

    Master’s Degree in writing, journalism or relevant development field
    7 years or above of experience in development work including communication and knowledge management
    Editing and compilation of content into long form reports
    Website and training tools / curriculum design
    Documented experience planning for graphic layout and knowledge products
    Experience in international development working with large research, development or donor organizations (experience with the CGIAR is desirable)
    Experience in developing knowledge portals
    Consultant to be based in South Africa to allow for working relationship with CCAFS virtual training project team