Jobs Kenya

Job Field: Sector in Unspecified

  • Quality Assurance Supervisor

    Quality Assurance Supervisor

    Job description
    Job Description
    The Quality Assurance supervisor will be responsible for daily supervision, coaching, mentoring, motivation and coordination of a team of Quality Analysts (QA) to ensure reporting requirements and performance metrics are met.
    Responsibilities
    Duties will include but not be limited to the following:

    Assisting the Training and Quality Manager in setting quality standards across the Samasource work streams
    Providing qualitative and quantitative feedback on compliance and transactional accuracy to team leaders, members of management and department representatives
    Developing internal control systems to determine if Quality Analysts/QA processes/QA systems are producing useful, accurate and reliable data in accordance with QA policies and procedures and proactively assessing and addressing any potential risks with QA leadership
    Leading/supporting training for new and existing agents to ensure that they are able to meet and exceed the defined SLAs.
    Assessing new and ongoing projects work plans and workflows, and audit approaches with recommendations to optimize quality and production
    Analyzing QA reports to identify trends and make relevant recommendations to Training, Operations and any other applicable business units.
    Maintaining a thorough understanding of assigned accounts product knowledge, processes and policy requirements and ensure that any changes are updated in relevant logs and are effectively communicated to the relevant parties.
    Developing and maintaining effective working relationships with clients and/or accounts projects managers.
    Managing Client complaints/escalations with the aim of de-escalating the situation and maintaining a positive relationship with the client

    The Successful Candidate Will Possess
    Skills and Qualifications:

    Degree in business or any other relevant field/ equivalent experience
    Minimum of 3 years’ experience working in a BPO with at least 1 year in QA role
    Proficiency in analyzing data to derive meaningful information
    Ability to manage and measure workloads and motivate others.
    Ability to see big picture and think globally
    Ability to audit and manage processes
    Ability to develop, coach and mentor others
    Proficiency in using the Microsoft Office suite applications with strong Excel and Power point skills

    Applications close on August 10, 2018. Only shortlisted candidates will be contacted.

  • Medical Officer Nurse

    Medical Officer Nurse

    Job responsibilities

    Provide comprehensive and good quality clinical services to patients across the country through our Tele-medicine healthcare portal
    Diagnose and institute appropriate treatment plans for patient.
    Lead the remote teams of paramedics to provide quality patient care using available technologies and equipment.
    Ensure the clinic treatment rooms are well equipped at all times.
    Ensure excellent standards and quality of clinical and Home based Care services.
    Ensure that patient data/ information are handled confidentially at all times.
    Ensure effective clinical procedures, rules, regulations which are consistent with organization procedures.
    Participate in home based care programs when called upon.

    Requirements

    Degree in Medicine and Specialization degree from a recognized University.
    Be registered with Kenya Medical Practitioners and Dentist Board.
    Ability to work with minimum supervision. Having a Current Indemnity Cover of minimum Ksh 5m.
    Ability to plan and deliver care in an effective and resourceful manner.
    MUST be Computer literate
    Must be focused on developing professional expertise and knowledge by actively engaging in continuing professional education and development.

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  • Head of Operations Human Resource Manager Partnership Manager Sales Executive

    Head of Operations Human Resource Manager Partnership Manager Sales Executive

    Our client is currently recruiting a Head of Operations to join their quest to grow the continent’s promising impact enterprises. The Operations Head will be responsible for managing one of the largest and most diverse teams within East Africa operations.
    Main Purpose of the Job:
    General management of the warehouse operations and strategic planning on activities to provide feasible solutions to challenges that may arise while involving yourself in practical work on the floor on receiving, arranging and dispatching of materials.
    Job Responsibilities 

    Improving adherence and compliance to existing systems and processesStriving for operational excellence in a resource-constrained environmentContinually iterating and improving systemsLearn, reinvent, optimize and manage every aspect of the operations of the company and the necessary headquarters support.
    Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the company model.
    Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.

    Requirements

    At least 8+ years of post-undergraduate, full time work experience
    Work experience managing a multi-unit retail environment
    Work experience developing and managing a culture of total focus on customer satisfaction
    Work experience drastically improving the productivity and reducing cost of a product or service
    Work experience managing and coordinating several teams to deliver on a tight schedule
    Work experience in emerging markets
    Record of building data-driven operational systems
    Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
    Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
    Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
    Experience of management consulting a plus

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