Jobs Kenya

Job Field: Sector in Travels & Tours

  • Travel Sales & Consultant

    Travel Sales & Consultant

    Responcibilities

    Identify lacks in our offering and generate new ideas that promote our trips
    Work with the sales and marketing team to produce advertising through various marketing channels such as Articles, TripAdvisor, Google etc
    Respond to enquiries quickly and energetically using both using email and phone
    Work as a team to track all enquiries efficiently and leave all customers feeling supported, engaged and fully prepared.
    Research, contact and work with International Travel Agents to secure trips.
    Build rapport and maintain client relationships over multiple conversations;
    Apply the correct sales process to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.
    Monitor and report on sales activities and trends.
    Assist Head office to designing flexible tour packages to meet of different clients.
    Prepare itineraries and quotes/ Organise bespoke departure packs for travellers.
    Ensure relevant projects have all the required information about the travellers.

    Qualifications

    You have a university degree in Tourism or related major.
    At least 3 (three) years of experience in a customer-facing sales position, in the travel industry. From this experience, you are able to show a proven track record for exceeding your sales targets and an obvious passion for the role.
    Working knowledge of East African Hotels with their unique selling points.
    Base level working knowledge of key East African Wildlife.
    Excellent organizational and Time Management skills, Research, Microsoft Office, Communication & Presentation.
    Experience engaging customers through sales events as well as one-to-one.
    Ability to achieve KPI’s set and agreed upon on an annual basis in a meeting

    Apply via :

    www.linkedin.com

  • Contracting Officer Camp Manager/Lodge Manager Tours Manager Tours Consultant Reservations Consultant

    Contracting Officer Camp Manager/Lodge Manager Tours Manager Tours Consultant Reservations Consultant

    Key Responsibilities

    Ability to understand and read Hotel Rates.
    Conversant with Tour Plan, Res Request, Granit E and Wetu, Systems.
    Ability to pay attention to details and ability to read the fine print.
    Verbally able to communicate/ negotiate rates and deals with suppliers.
    Ability and expertise to in-put all rates in systems as required.
    Excellent communication skills.
    Education in the Tourism Sector with a min experience of 5 years of being a Contracting Officer in Tour Operations.
    Ability to train users on the above-mentioned systems.

    Minimum qualifications:

    Bachelors/Diploma in Tours Management.
    Diploma in Travel & Tourism Management.
    Knowledge of IT and Data Base administration is an added advantage.

    go to method of application »

    Kindly send your resume and other testimonials to recruitment@sunworldsafaris.com  and copy to info@sunworldsafaris.com Stating the job position & category on your application.

    Apply via :

    recruitment@sunworldsafaris.com

  • Associate Travel Officer

    Associate Travel Officer

    Job Reference: ATO/HRA/01/2023
    The Position Summary
    Reporting to the Protocol and Travel Officer, the Associate Travel Officer will be responsible for coordinating Travel Management at AGRA. He / She will ensure efficient travel through coordination of outsourced travel implants, enforce the AGRA policies that touch on travel and will assist staff with end-to-end travel services. He/She will be responsible for office event planning working closely with the relevant stakeholders. 
    Key Duties and Responsibilities
    Travel:

    Supervise authorized AGRA travel implants, to co-ordinate in-house travel in line with AGRA’s Travel Policy and Safety & Security Policy
    Process travel authorizations, confirms travel budgets and provides relevant guidance for travel approvals. 
    Manage staff and visitors’ hotel and transfer bookings.
    Work with travel implants to provide guidance on travel insurance.
    Alongside line manager, negotiate for travel service discounts and service level agreements with travel vendors.
    Ensure staff have valid travel insurance as per travel policy.
    PerDiem management in accordance with AGRA donor rules and regulations.
    Prepare travel Purchase Orders on the oracle travel system for verification and signatures.
    Travel invoice management ensuring weekly receipt and recording into the financial system.
    Reconcile all Travel Authorizations (TAs), Travel Expense Claims (TECs) for compliance
    Review travel claims and supporting documentation for completeness and accuracy, get authorization from relevant supervisors and forward to Finance for payment.
    Follow up outstanding Travel Expenses Claims s as per policy and submit to Finance for processing.
    Manage travel planning on Oracle.
    Follow for delivery of travel SLA with approved Travel suppliers and ensuring monthly travel reconciliation meetings are held with relevant vendors.
    Provide monthly travel reporting.
    Travel services troubleshooting for effective and efficient service delivery.

    General Administration:

    Ensure proper filing both electronically & manually.
    Work with Human resource & Administration team to ensure corporate events are well organized. 
    Guide staff on travel administrative procedures to ensure document completeness. 

    Travel Security: 

    Responsible for maintaining an up-to-date database tracking the travel movement of staff as an essential communication tool for the coordination of the team and safety.
    Coordinate field mission plans for all travelers.
    Initiate and manage the online safety travel tool.

    Training

    Coordinate travel induction training for new staff.
    Increase awareness about different stakeholders’ responsibilities around travel at AGRA by providing regular trainings and publishing regular reports, sharing statistics, and providing timely and quality information in line with industry standards.
    Conducts 1:1 travel refresher training for staff as required.

    Events Coordination:

    Coordinate ticketing and accommodation requests for the AGRA food summit.
    Work with AGRA Food Summit team to ensure all AGRF logistical request comply with AGRA Travel policy and Procedures.
    Manage AGRA VIPs during the forum ensuring all their travel requests timely met.
    Work with relevant units to plan for group events e.g., conferences & symposiums.
    Conducts 1:1 travel refresher training for staff as required.

    Relevant Experience & Professional Qualifications

    Relevant Bachelor’s degree or equivalent in administration, finance or social sciences or related qualification
    At least 5 years’ working experience in a busy travel desk.
    Three years’ experience in an international NGO.
    Experience with supervising and managing travel staff.
    Travel training with relevant certification.
    Computer proficiency and familiarity with a range of software applications.
    Demonstrated knowledge of Oracle Travel module.
    Knowledge of USAID Travel Rates and their application.
    Experience with travel security planning and tracking.

    If you believe you are the right candidate for this position, kindly submit your application with a detailed CV (including your e-mail address and telephone contacts to recruit@agra.org noting to quote the job reference number in the subject of your email) To be considered, applications must be received on or before 31st March 2023

    Apply via :

    recruit@agra.org

  • Tours & Travel Consultant

    Tours & Travel Consultant

    Responsibilities

    Research various destinations and means of travel regarding prices, customs, weather conditions, visas, reviews, etc.
    Air ticketing, hotel booking, Visa processing, travel insurance processing, transfer booking, MICE bookings.
    Liaise with customers in person, over the phone, or via email to discuss their travel requirements and suggest suitable travel routes, packages, or additional services.
    Conduct research according to the customers’ requirements, and provide a list of suggestions with clear information that the customer can choose from.
    Provide up-to-date advice on travel regulations including new airline information, visa, travel insurance and medical requirements, baggage limits, check-in requirements, and fly blue service, safety, and local customs.
    Organize a back-to-back itinerary for customers, from ticketing to hotel transfers.
    Coordinate with tour operators, hotels, and other travel agencies regarding tour package choices and bargain to get the most affordable and effective rates
    Come up with and prepare new promotional techniques and materials to sell itinerary tour packages.
    Continuous research of travel destinations and keeping up to date with travel industry news to better position the company in the market.
    Handle unforeseen problems and complaints and determine eligibility for refunds.
    Maintain relationships with key persons in companies, airlines, embassies, hotels, etc.
    Maintain and enhance communication within the business and with customers
    Ensure contact information for all clients handled is up to date
    Reach the revenue and profit targets.
    Maintain zero losses resulting from claims resulting from our errors e.g. refunds, cancellations, unclaimed airline commissions, etc.
    Monitor and maintain payment records and transactions.
    Submit all reports indicated in the reports scheduled within the period indicated.

    Requirements

    Tourism Management Degree / Tours & Travel Degree / Business related degree
    MUST have at least 3 – 4 years experience as a tour consultant
    Must be able to ticket, reissue, void, and perform all other processes related to actual ticketing in both Amadeus and Galileo systems.
    Must be able to organize clients’ tours, hotels, and VISAs to all world destinations.
    Experience in liaising with international travel agents/partners
    Excellent planning and organizational skills
    Self-motivated, Confident, and outgoing personality
    Ability to multi-task and get things done to completion
    A Team player with good interpersonal and communication skills
    Excellent networking and prospecting skills

    Apply via :

    www.linkedin.com

  • Reservation Officer

    Reservation Officer

    Duties & Responsibilities

    Issuing hotel vouchers and reservations arrangement of local and international tours
    Following up on confirmation of booking vouchers
    Reconfirming guests flight tickets before Safari
    Making provisional bookings for our guests
    Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
    Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
    Ensure clients’ special requests especially on accommodation & room specification.
    Designing Safari Packages for all tours
    Processing payments for suppliers for accounts to make the necessary arrangements for payments.
    Briefing tour leaders before safari.
    Maintaining excellent communication with all our suppliers, local and overseas agents.
    Booking flights as per Company’s specifications
    Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

    Person Specifications
    Must be proficient in the following areas:

    Degree or Diploma in Tourism Management or its equivalent
    Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
    Proficiency in Computer skills especially GRANIT system
    Must have excellent guests’ service and communication skills
    Excellent time management skills
    Attention to details and high level of accuracy
    Excellent interpersonal and organizational skills
    Ability to make quick and balanced decisions
    Can work on late evening/ night shifts.
    A Team player

    Send your application clearly stating the position you are applying for in the subject line to hr@micato.co.ke by 17 March 2023.Please note that only shortlisted candidates will be contacted.

    Apply via :

    hr@micato.co.ke

  • Travel & Housing Associate, Transport, Travel & Housing Department Manager, Medical Education Office Administrative Associate, Medical Education Office

    Travel & Housing Associate, Transport, Travel & Housing Department Manager, Medical Education Office Administrative Associate, Medical Education Office

    Job Purpose
    The job holder is responsible for the administration of travel, accommodation, conferences, and protocol & logistics to all Senior Leadership globally, faculty, staff, students, and incoming guests. S/He will also assist with immigration processes, managing the AKU guest houses, coordinating and facilitating Expatriate’s Medical Cover through identified service providers. 
    Responsibilities
    Administration

    Responsible for processing of tickets, travel requirements and all travel related documents for Senior leadership, Faculty, staff, and incoming guests.  
    Work in close coordination with the vendors and Head of Department (HOD) to ensure that services are provided promptly to the AKU faculty including emergency and last-minute travel request and that the services provided by vendors are as per the existing agreement.
    Complaints handling:  Logging of complaints to be done as and when received using existing internal systems. 
    Coordinate airport transfers and ground transportation for staff and guests with dispatch department and other AKU entities
    Extend support to all incoming guests by issuing letters of invitation and any other required documents

    Immigration

    Handle and process all immigration documents for Senior Leadership, Faculty and staff and their dependants as necessary. Process students and internship passes. This service is extended to Aga Khan University, Aga Khan Hospital Kisumu and Aga Khan Hospital Mombasa.
    Work in close collaboration with Travel & Housing Associate and HOD for processing applications of work permits, special passes, dependants and pupil’s passes and any other legal document required and as per the immigration requirements and AKDN protocols to ensure that all expats always have a legal status.
    Offer any immigration related guidance to staff of AKU and AKUH, N entities.
    Provide continuous immigration updates to all staff

    Accommodation/Conferences

    Manage hotel bookings, conferences and logistics for Aga Khan Senior Leadership, Faculty, visiting guests and all staff.  Ensure all requests have an approved accommodation form before initiating any process.
    Handling and organizing group bookings and logistics in liaison with the requesting department, accredited hotels, travel agents.
    Coordinating airport transfers and ground transportation for all staff traveling
    Extend any accommodation related guidance to Senior Leadership, Faculty and staff.

    Management of guest-houses and house-keepers.

    Handling accommodation requests and bookings for the guest houses
    Manage the guesthouse to ensure timely payment for utility bills i.e., water and electricity, TV and Internet.
    Ensuring that guests are well taken of care and extending good hospitality i.e., checking on guests, organizing their meals etc.
    Supervising the maintenance, general cleanliness, and security of the facilities & property.
    Supervising the housekeeping staff attendants.

    Medical insurance

    Work closely with HOD for administration of international medical insurance to expatriate staff
    Assist HOD to process yearly premium fee.  Making follow up with finance to ensure that payments are made in good time.

    Manage Multiple Journey Visas (MJVs) for Senior Leadership, Faculty, and all staff /dependents of AKU and AKUHN

    Building relationships with Consulates/embassies for their support on visa processing.
    Processing visa letters and documents for staff travelling on official duties/medical purposes or personal visits.
    Submission of visa applications in various embassies and high commissions and fast tracking of the same. 
    Offer any visa related guidance to staff.

    Handle and organise travel insurance for Senior Leadership, Faculty, and staff

    Ensure travel insurance covers are issued for staff travelling on official purposes when travelling outside of Kenya

    Stock Items

    Ensuring that both the Travel and Housing office and the guest houses have the required adequate stock items for smooth operation by monitoring consumption and re-order levels.  Supervision on consumption for optimum usage. 
    Maintain a schedule of usage and provide monthly report to HOD

    Protocol

    Handling meet and assist services for Senior Leadership, Faculty and other incoming guests and staff and ensure that guests are met by the Protocol Officer
    Coordinating with transport department to ensure timely pick up of guest after protocol services

    Housing Services

    Assist in sourcing for housing for new expatriates in collaboration with HOD
    Facilitating city and housing tours for guests and expatriate staff.
    Coordination with the Legal department for execution of leases  

    Qualifications and skills required

    Degree and/or Diploma in Tours & Travel or equivalent
    Minimum of 3 years working experience in a busy travel agency or airline.
    Proficiency in ticketing booking systems
    Ability to work independently and as part of a team
    Understanding the needs and concerns of internal and external customers
    Self-motivated person with excellent People skills as well as excellent customer care skills
    Ability to meet strict deadlines
    Excellent organizational and administrative skills
    Good problem-solving skills
    Be able to handle pressure and take criticism positively
    Must be of honest and with high Integrity

    Closing Date: 19/03/2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Tour Consultant

    Tour Consultant

    Responsibilities

    Research various destinations and means of travel regarding prices, customs, weather conditions, visas, reviews, etc.
    Air ticketing, hotel booking, Visa processing, travel insurance processing, transfer booking, MICE bookings.
    Liaise with customers in person, over the phone, or via email to discuss their travel requirements and suggest suitable travel routes, packages, or additional services.
    Conduct research according to the customers’ requirements, and provide a list of suggestions with clear information that the customer can choose from.
    Provide up-to-date advice on travel regulations including new airline information, visa, travel insurance and medical requirements, baggage limits, check-in requirements, and fly blue service, safety, and local customs.
    Organize a back-to-back itinerary for customers, from ticketing to hotel transfers.
    Coordinate with tour operators, hotels, and other travel agencies regarding tour package choices and bargain to get the most affordable and effective rates
    Come up with and prepare new promotional techniques and materials to sell itinerary tour packages.
    Continuous research of travel destinations and keeping up to date with travel industry news to better position the company in the market.
    Handle unforeseen problems and complaints and determine eligibility for refunds.
    Maintain relationships with key persons in companies, airlines, embassies, hotels, etc.
    Maintain and enhance communication within the business and with customers
    Ensure contact information for all clients handled is up to date
    Reach the revenue and profit targets.
    Maintain zero losses resulting from claims resulting from our errors e.g. refunds, cancellations, unclaimed airline commissions, etc.
    Monitor and maintain payment records and transactions.
    Submit all reports indicated in the reports scheduled within the period indicated.

    Requirements

    Tourism Management Degree / Tours & Travel Degree / Business related degree
    MUST have at least 3 – 4 years experience as a tour consultant
    Must be able to ticket, reissue, void, and perform all other processes related to actual ticketing in both Amadeus and Galileo systems.
    Must be able to organize clients’ tours, hotels, and VISAs to all world destinations.
    Experience in liaising with international travel agents/partners
    Excellent planning and organizational skills
    Self motivated, Confident, and outgoing personality
    Ability to multi-task and get things done to completion
    A Team player with good interpersonal and communication skills
    Excellent networking and prospecting skills

    Apply via :

    www.crystalrecruitment.co.ke

  • Camp Manager Restaurant Manager

    Camp Manager Restaurant Manager

    JOB PURPOSE
    A camp manager is responsible for the day-to-day management of the camp and its staff. You have commercial accountability for budgeting and financial management, planning, organizing and directing all camp services, including pick up and drop off of guests, front of house(check-in), food and beverage operations, camp activities (game drives, sundowners) and housekeeping.
    While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
    A camp manager’s duties are in camp and they should therefore be in camp at all times except when on scheduled off days and leave and these need to be agreed with the Operations Manager. Any unauthorized absence will be treated as abscondment of one’s responsibilities.
    Job Objective
    To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.
    Main Responsibilities

    Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
    Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
    Assist in keeping the camp clean and tidy, at all times
    Deal with customer complaints in a professional manner
    Complete all daily administration tasks as required
    Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
    Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
    Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
    Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
    Complete regular checks on portable electrical appliances
    Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
    Manage and maintain effective and efficient use of all operations equipment in line with company policy
    Provide reports, as required, for senior management
    Maintain effective communication, at all times, among the team and head office
    Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
    Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
    Complete all required health and safety/fire checks on time
    Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
    Report any security issues to the operations manager immediately
    Always adhere to all company policies and procedures and licensing laws
    Be involved and contribute at team meetings
    Carry out instructions given by the management team and head office

    Minimum Requirements

    Degree/ Diploma in hospitality/ Tourism or a related course
    At least 5 years experience in tours. Bush experience is highly preferred.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :