Jobs Kenya

Job Field: Sector in Travels & Tours

  • Travel Advisor Propulsion Engineering Lead – H13 Commercial Manager Key Accounts Network Planning Analyst Lead Innovation – H10 Lead Travel Advisor Pricing Manager

    Travel Advisor Propulsion Engineering Lead – H13 Commercial Manager Key Accounts Network Planning Analyst Lead Innovation – H10 Lead Travel Advisor Pricing Manager

    Brief Description        
    Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
    Detailed Description        
    Principal Accountabilities (Responsibility)  
    Ticketing 

    Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
    Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
    Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
    Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
    Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
    Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
    Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
    Correct CRS usage and queue management to reduce cost and increase revenue generation.

    Customer Service

    Actively build relationships with clients by offering good customer service to retain and recruit new customers.
    Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
    Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
    Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
    Handle customers complaints (denied boarding, baggage etc to ensure customer satisfaction and retention.
    Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
    Handling GSA services –Ticket issue to increasing KQ network through joint ventures.
    Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
    Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.

    Documentation

    Reconciling of sales returns to account for personal daily sales.
    Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
    Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.

    Sales

    Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
     Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

    Job Requirements        
    Qualification (Minimum)

     Must have Basic Airline fare and ticketing training.
    1-2 years’ experience in a sales role will be an added advantage.
     Sound knowledge of domestic & international travel requirements/trend/availability.
    Exemplary sales skill and customer-oriented approach.
    Good knowledge of computer reservation systems (CRS).

    Additional Details        
    Other Skills

    Ability to interact, communicate & negotiate effectively.
    Fluency in English/multi-lingual.
    Initiative and pro activeness.
    Solution oriented.
    Passion about travel and tourism.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Tour Consultant

    Tour Consultant

    Key Responsibilities:

    Client Consultation: Engage with prospective clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budgetary constraints. Listen to their needs and provide suitable travel options and recommendations.
    Customized Itinerary Planning: Utilize your extensive knowledge of popular tourist destinations, local attractions, and travel trends to design tailor-made itineraries that match clients’ interests and preferences.
    Accommodation and Transportation Booking: Research and book appropriate accommodations, flights, transportation, and other travel-related services, ensuring smooth logistics throughout the trip.
    Destination Expertise: Stay up-to-date with the latest travel trends, events, and attractions at various destinations to offer insightful information and insider tips to clients.
    Cost Estimation and Budget Management: Prepare detailed cost estimates for tour packages and ensure that the proposed trips align with the clients’ budget and expectations.
    Customer Service: Provide exceptional customer service by addressing clients’ queries, concerns, and changes to their itineraries promptly and professionally.
    Collaboration: Coordinate with suppliers, hotels, airlines, and other travel partners to secure bookings and negotiate competitive rates on behalf of the clients.
    Sales and Targets: Meet or exceed sales targets by actively promoting tour packages and additional services to clients.
    Documentation and Travel Logistics: Handle necessary travel documentation, visa processing, and other administrative tasks related to travel arrangements.
    Post-Trip Feedback: Collect feedback from clients after their trips, analyze their experiences, and use insights to continuously improve and enhance tour packages.

    Skills and Qualifications:

    Diploma/Bachelor’s degree in Tourism, Hospitality, or related fields preferred.
    Proven 5+ years experience as a Tour Consultant handling both inbound and outbound travel, or a similar role in the travel industry.
    In-depth knowledge of various travel destinations, cultures, and attractions for both inbound and outbound.
    Excellent communication and interpersonal skills to understand and meet client preferences.
    Strong organizational abilities to handle multiple itineraries and bookings simultaneously.
    Proficient in using Microsoft excel and word, travel booking platforms, and reservation systems.
    Sales-oriented with the ability to upsell additional services and tour packages.
    Attention to detail and a customer-focused approach to ensure client satisfaction.
    Problem-solving skills to address unexpected challenges during travel.
    Fluency in multiple languages is a plus.
    Flexibility to work irregular hours, including weekends and holidays.

    As a Tour Consultant, you will play a vital role in creating unforgettable travel experiences for clients and helping them explore the world with confidence and excitement. Your passion for travel and dedication to customer satisfaction will be essential in achieving success in this rewarding position.Intrested and qualified candidates are encouraged to send in their applications to talent@stellarhr.co.ke

    Apply via :

    talent@stellarhr.co.ke

  • Tour Consultant

    Tour Consultant

    Key Responsibilities:

    Client Consultation: Engage with prospective clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budgetary constraints. Listen to their needs and provide suitable travel options and recommendations.
    Customized Itinerary Planning: Utilize your extensive knowledge of popular tourist destinations, local attractions, and travel trends to design tailor-made itineraries that match clients’ interests and preferences.
    Accommodation and Transportation Booking: Research and book appropriate accommodations, flights, transportation, and other travel-related services, ensuring smooth logistics throughout the trip.
    Destination Expertise: Stay up-to-date with the latest travel trends, events, and attractions at various destinations to offer insightful information and insider tips to clients.
    Cost Estimation and Budget Management: Prepare detailed cost estimates for tour packages and ensure that the proposed trips align with the clients’ budget and expectations.
    Customer Service: Provide exceptional customer service by addressing clients’ queries, concerns, and changes to their itineraries promptly and professionally.
    Collaboration: Coordinate with suppliers, hotels, airlines, and other travel partners to secure bookings and negotiate competitive rates on behalf of the clients.
    Sales and Targets: Meet or exceed sales targets by actively promoting tour packages and additional services to clients.
    Documentation and Travel Logistics: Handle necessary travel documentation, visa processing, and other administrative tasks related to travel arrangements.
    Post-Trip Feedback: Collect feedback from clients after their trips, analyze their experiences, and use insights to continuously improve and enhance tour packages.

    Skills and Qualifications:

    Diploma/Bachelor’s degree in Tourism, Hospitality, or related fields preferred.
    Proven 5+ years experience as a Tour Consultant handling both inbound and outbound travel, or a similar role in the travel industry.
    In-depth knowledge of various travel destinations, cultures, and attractions for both inbound and outbound.
    Excellent communication and interpersonal skills to understand and meet client preferences.
    Strong organizational abilities to handle multiple itineraries and bookings simultaneously.
    Proficient in using Microsoft excel and word, travel booking platforms, and reservation systems.
    Sales-oriented with the ability to upsell additional services and tour packages.
    Attention to detail and a customer-focused approach to ensure client satisfaction.
    Problem-solving skills to address unexpected challenges during travel.
    Fluency in multiple languages is a plus.
    Flexibility to work irregular hours, including weekends and holidays.

    As a Tour Consultant, you will play a vital role in creating unforgettable travel experiences for clients and helping them explore the world with confidence and excitement. Your passion for travel and dedication to customer satisfaction will be essential in achieving success in this rewarding position.Intrested and qualified candidates are encouraged to send in their applications to talent@stellarhr.co.ke

    Apply via :

    talent@stellarhr.co.ke

  • Invoicing Accountant

    Invoicing Accountant

    Our Client, a leading Tours & Travel Company seeks to recruit an Invoicing Accountant who will be responsible for ensuring that all company revenue is captured and the invoices are raised up on time to facilitate closing of the month on time and generation of Debtors statement.

     Responsibilities

    To raise invoices on daily basis and ensure that all company sales are accounted
    To ensure that all invoices are raised, processed and dispatched as per client set standard
    To ensure that the processed refunds and credit notes are duly authorized.
    To ensure that accountable documents are properly filed.
    To generate daily sales report and submit to immediate supervisor on a daily basis.
    Ensure an exception list is circulated on daily basis to the relevant offices.
    Ensure an exception list is generated for Non-BSP airline sales with reference to sales reports from the TC
    To maintain and give reports of exception list for transfers using daily transfer schedule.
    To monitor and give report of the transfer exception list.
    To perform any other duties as may be assigned by the Management from time to time

    Professional/Academic Background

    Bachelor’s  degree in Finance or any related field
    Minimum C+ KCSE
    Certified Public Accounting with at least (CPA) part III.
    A minimum of 2 years working experience in a similar position. Experience in a busy travel agency office will be an added advantage

    Skills

    Good interpersonal and communication skills.
    Have the ability to work independently as well as a team.
    Attention to detail and highly numerical
    Effective multi-tasking skills, with ability to co-ordinate, priorities and organize workload and meet deadlines.

    Applicants who meet the requirements stated above should send their updated CV and cover letter with a day –time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com  with Invoicing Accountant on the Subject line. Only shortlisted candidates will be contactedCandidates MUST indicate their Current and Expected salaries 

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Tours and Travel Coordinator

    Tours and Travel Coordinator

    RESPONSIBILITIES

    Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
    Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations
    Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads
    Continuously explore and identify new business opportunities (retail & corporate tour and travel bookings) to grow the business
    Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations
    Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa
    Develop daily, weekly and monthly travel reports as required by the business
    Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business
    Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts
    Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging
    Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs
    Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research
    Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management
    Research on travel bodies Cytravel Africa should join as a member and for travel ratings
    Any other duties assigned to you

    REQUIREMENTS

    Bachelor’s degree or diploma in tourism/tours & travel management;
    At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage)
    Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking
    Experience in using tour reservations systems and flight booking systems e.g. Amadeus
    Good interpersonal and communication skills, both writing and verbal, with keen attention to detail
    Must be reliable and able to work in a fast paced environment under pressure to meet deliverables
    Excellent planning and organizational skills and a team player
    Required to have good knowledge of digital marketing, networking and prospecting skills

    LEARNING OPPORTUNITIES

    Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
    Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international)

    Apply via :

    n.com