Jobs Kenya

Job Field: Sector in Travels & Tours

  • Contracting Coordinator

    Contracting Coordinator

    The world needs more Intrepid people: 

    As a Contracting Coordinator you will provide support and coordination assistance to the Contracting Manager to maintain and implement contracting systems and processes which meet Intrepid’s business needs and aligns with the global business. This includes assisting the Contracting Manager to consistently improve Intrepid East Africa’s contract rates and profitability levels. 

    This is a permanent, full-time, office-based position. To provide the best experience to our people, this role will be operating out of our office in Nairobi, Kenya.  

    A love of travel is a must have! With it you’ll bring: 

    Diploma in tourism management or its equivalent 
    Extensive travel experience in East Africa and a passion for travel 
    Proven experience in contracting, pricing, sourcing, and contract management 
    Experience in analysis and creating reports 
    Strong knowledge and experience of Microsoft Word, Excel, PowerPoint  
    Be able to communicate in English and Swahili 

    You’ll have excellent negotiation skills and interpersonal skills across a variety of cultures. Your organizational skills and attention to detail will be the catalyst to your success in this role. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.    

    A bit about our people:

    Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

    Work perks:

    We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
    Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
    5 extra days of leave annually, for use when travelling on an Intrepid trip
    Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
    Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
    We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
    We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

    If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.

    Apply via :

    careers.intrepidtravel.com

  • Tours and Travel Consultant

    Tours and Travel Consultant

    RESPONSIBILITIES

    Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry;
    Create relationships with Tour operators/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations;
    Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads;
    Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations;
    Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa;
    Develop daily, weekly and monthly travel reports as required by the business;
    Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business;
    Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts;
    Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging;
    Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs;
    Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research;
    Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management;
    Research on travel bodies Cytravel Africa should join as a member and for travel ratings;
    Any other duties assigned

    REQUIREMENTS

    Bachelor’s degree or diploma in tourism/tours & travel management;
    At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage);
    Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking;
    Experience in using tour reservations systems and flight booking systems e.g. Amadeus;
    Good interpersonal and communication skills, both writing and verbal, with keen attention to detail;
    Must be reliable and able to work in a fast paced environment under pressure to meet deliverables;
    Excellent planning and organizational skills and a team player
    Required to have good knowledge of digital marketing (emphasis on social media marketing); networking and online prospecting skills.

    Apply via :

    n.com

  • Travel Assistant Chief, Infrastructure Management Section

    Travel Assistant Chief, Infrastructure Management Section

    Responsibilities

    Provides information to staff members and delegations on entitlements, policy and procedures on official travel, removal of personal effects arrangements in accordance with governing rules and regulations  
    Review travel and shipment requests in Umoja to ensure conformity with applicable rules  
    Calculates air fares and constructs itineraries for staff and defendants, delegations and non-staff (consultants, meeting participants and contractors) traveling on official business in line with the most economical and direct route
    Liaises with contracted travel agency on complex itineraries and issuance of tickets
    Approves travel and shipment authorizations including amendments
    Calculates and records lump-sum entitlements  
    Request and record refunds in Umoja Perform partial and complete cancellation of Travel Requests in Umoja, if applicable Process expense reports that are routed to travel unit in accordance with rules and regulations  
    Co-ordinates arrangements for removal of personal effects for staff members worldwide including registering shipments and insurance coverage, insurance claims and reviewing invoices  
    Provides Umoja support on travel related issues to staff members  
    Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making
    Performs ad-hoc duties as required.

    Competencies
    PROFESSIONALISM:

    Knowledge of travel related processing requirementsAbility to recognize and act in the face of conflicting priorities
    Ability to perform analysis, modeling and interpretation of data in support of decision-making
    Shows pride in work and in achievements
    Demonstrates professional competence and mastery of subject matterIs conscientious and efficient in meeting commitments
    Observing deadlines and achieving resultsIs motivated by professional rather than personal concerns
    Shows persistence when faced with difficult problems or challengesRemains calm in stressful situations
    Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work 

    COMMUNICATION:

    Speaks and writes clearly and effectivelyListens to others, correctly interprets messages from others and responds appropriately
    Asks questions to clarify and exhibits interest in having two-way communicationTailors’ language, tone, style and format to match audience
    Demonstrates openness in sharing information and keeping people informed

    CLIENT ORIENTATION:

    Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view
    Establishes and maintains productive partnerships with clients by gaining their trust and respect
    Identifies clients’ needs and matches them to appropriate solutions
    Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
    Keeps clients informed of progress or setbacks in projects
    Meets timeline for delivery of products or services to client.

    Education

    Completion of high school diploma or equivalent is required.

    Job – Specific Qualification

    Specialized Travel Agent training (such as IATA certification or equivalent) is required   

    Work Experience

    A minimum of five (5) years of progressively responsible experience in travel administration, travel rate construction, routing, and travel reimbursement, or related area is requiredThe minimum years of relevant experience is reduced by two years for candidates who possess a first-level University degree   Working experience in Enterprise Resource Planning (ERP) systems is required   Three (3) years of working experience in the UN system or similar international organization is desirable   Experience arranging travel for large group of meeting participants is desirable   1 year or more of experience in data analytics or related area is desirable.

    Languages

    English and French are the working languages of the United Nations SecretariatFor the position advertised, fluency in English is requiredKnowledge of another official United Nations language is desirable.

    Deadline : Mar 19, 2024

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Tour Executive

    Tour Executive

    Role Description

    This is a full-time on-site role for a Tour Executive. The Tour Executive will be responsible for planning guided tours, managing tours, creating itineraries, communicating with clients, and ensuring a seamless tour experience.

    Salary Range: Ksh.30,000 to Ksh.40,000

    Qualifications

    Previous work experience with a safaris company.
    3-5 years experience in a similar role
    Knowledge of local attractions and historical sites
    Experience with creating and managing itineraries
    Strong communication skills
    Attention to detail and ability to multitask
    Excellent problem-solving and decision-making abilities
    Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field

    Apply via :

    jobs@stellarhr.co.ke

  • Travel Assistant

    Travel Assistant

    Responsibilities
    Within the delegated authority, the Travel Assistant will head the Travel, Visa and Shipment Unit, and will be responsible for the following duties:

    Assist in performing the day to day functions of the Travel and co-ordinate all travel related matters within UNSOS and UNSOM .
    Oversee the administration of all official travel, official shipments and incoming and outgoing shipments of personal effects, including the processing of requests for border clearance and the coordination of insurance coverage for all official and personal effects shipments.
    Oversee and review the work of junior Travel Assistants for accuracy and correct application of the relevant rules and regulations.
    Review travel claims and supporting documentation for completeness, accuracy, validity, and conformity with United Nations rules prior to forwarding them to the Finance Section.
    Create Travel related Funds Commitment documents and prepare the status of allotment and Funds Commitment Report using Umoja.
    Coordinate with the Finance Section, regarding reimbursement of travel which took place after the financial period was completed. Associate claims with travel authorizations or other obligation documents. Prepare amendments to existing obligation documents as and when required. Ensure validity of budget allotment and object expenditure codes assigned.
    Review the automated information management system and ensure that no claim is duplicated and that arrangements are made to collect charges for any deviation from the authorized itinerary and shipment allowance in excess of entitlements. Establish reimbursable amount for each item and prepare a memorandum to the Finance Section requesting payment for the costs of transportation and excess baggage.
    Plan and process travel related activities in respect of ATMIS personnel and other categories of non-staff from arrival to end of Tour of Duty. 
    Coordinate travel on Medical Evacuation and related entitlements 
    Coordinate repatriation of human remains
    Provide technical guidance on all travel category in line with the Service Level Agreement and Mission’s authorities. 
    Oversee the visa processes, provide Board of Inquiry and Audit responses; implement recommendations related to travel and payment of Uniformed Personnel entitlements. 
    Coordinate response to Mission and Senior leadership travel expenditures and compliances versus Mission Travel Budget.
    Communicate key policy changes to clients and all stakeholders without delay. 
    Supervise payment of Monthly Substance Allowances (MSA) and Budget projection of the approved strength for Government Provided Personnel (GPP) who are deployed to UNSOM in coordination with the Mission Budget and Finance Section; to be made available prior to the end of each six-month. 
    Train and coordinate with Travel/ Shipment Approvers (TSAs) at the Mission level 
    Perform Travel Processing Officer (TPO) tasks for the Missions.
    Oversee Entitlement and HR travel processes with RSCE Travel Service Line and ensure KPIs are full respected. 
    Ensure Official Business including emergency travels for Senior Managers and visiting VIPs are processed within existing policies
    Advise Staff Members on internal and external Travel process
    Advise clients, Uniformed and Civilian, and ensure strict implementation of Policy on Standard of accommodation for air travel.
    Advise CHRO and CORM on all staff and non-staff Travel related policies.
    Performs other duties as required.

    Competencies
    Professionalism:

    Extensive training in the Organization’s human resources management practices, policies and procedures, especially related to post management; skills in databases, ERP and other Human Resources Systems. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter.  Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.  Is motivated by professional rather than personal concerns.  Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

    Planning & Organizing:

    Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently

    Client Orientation:

    Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of product or services to client.

    Education

    High school or equivalent diploma is required.

    Job – Specific Qualification

    Technical or vocational certificate in the field of business administration or travel and related matters or related fields is  required.
    Certification in Travel (Local Process Expert) is desirable.
    Extensive training in human resources management practices, policies and procedures is desirable.

    Work Experience

    At least 8 years of progressively responsible experience in the field of travel related matters, preferably 3 years’ experience in the UN system is required.
    Experience in supervising Travel/Visa services, Uniformed and Government Provided Personnel is desirable.
    Experience in web based databases and  ERP Systems is desirable.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required.

    Apply via :

    careers.un.org

  • Travel Agent

    Travel Agent

    Job Summary:

    The job holder is responsible for understanding clients’ preferences, offering travel advice, and coordinating various components of their trips tensure a seamless and enjoyable travel experience.

    Key Responsibilities: 

    Actively promote and sell travel packages, deals, and special offers. 
    Liaising with travel partners, including airlines and hotels, to manage bookings and schedules at least three months in advance or as per the clients’ preference.
    Identify and execute contract negotiations as well as ensure use of preferred suppliers.
    Provide reports of spend plus volume trends along with exception reporting, budgeting and forecasting.
    Collaborate with the marketing team tcreate enticing promotions and marketing materials.
    Develop personalized travel itineraries that align with the client’s desires and requirements.
    Negotiate effectively with travel service providers tsecure the best rates and value for clients.
    Actively seek and utilize client feedback tenhance services and address areas for improvement.

    Education/Experience Needed:

    BA in Hospitality, Travel, Tours operations, Tourism, or a related field.
    At least 3 years of experience as a Travel Consultant or similar role.
    Proven track record of successful sales alongside industry knowledge.
    Experience with reservations systems such as GDS systems and e-travelling.

    Skills and Abilities Required: 

    Client oriented mindset, critical thinker, and problem solver, passionate about travel and tourism, assertive and good time management skills. 
    Good knowledge of travel software, good sales, and presentation skills. 
    Marketing abilities – experience in identifying market segments/trends and potential clients.

    Submission of ApplicationsInterested applicants for the above position should submit ONLY their C.V. and an application letter to kazi@pesapal.com, to be received by Tuesday, 14th November 2023. Certificates and testimonials need NOT be attached.

    Apply via :

    kazi@pesapal.com

  • Travel Agent

    Travel Agent

    We are seeking to recruit a travel agent to join our enthusiastic team (GG Tours, as we proudly call ourselves). Their responsibilities will entail;

    Liaise with clients to determine their needs in regards destinations, modes of transport, travel dates, costs and accommodations
    Booking flights and any other modes of transport that are to be used
    Provide relevant information (including on brochures and publications) to travelers.
    Receiving payments or ensuring payment is done as per agreements
    Deal with occurring travel problems, complaints or refunds
    Attend travel seminars whenever possible to remain updated with tourism trends
    Enter data into our software and maintain client file
    Network with tour operators and other stakeholders
    Meet the agreed upon sales targets

    The person MUST have the following qualifications:

    Diploma in Hospitality, Travel, Tourism, Business or relevant field
    At least 1 year experience as a Travel Agent
    Excellent knowledge of computer reservations systems, GDS systems and e-travelling
    Fluency in English; multilingualism is a plus
    Strong sales skills and commercial awareness
    Ability to interact, communicate and negotiate effectively
    Sound knowledge of domestic and international travel trends
    Personal travel experience will be considered as an advantage

    Interested and qualified candidates should forward their CV to: careers@ggtours.africa using the position as subject of email.

    Apply via :

    careers@ggtours.afri