Jobs Kenya

Job Field: Sector in Travels & Tours

  • Senior Travel Assistant

    Senior Travel Assistant

    Responsibilities

    Addresses client concerns and complaints, participates in meetings with clients. Holds regular progress meetings with Focal points. Carries out periodic reviews, identifies issues and initiates requisite follow-up actions. Prepares briefs and background documentation prior to meeting. Documents main decisions/actions agreed at meeting and follows up till resolved. Attends UNON Division of Administrative Services (DAS) CRM related meetings to ensure coherence and coordination between the Unit and CRM function in UNON DAS. Supports the Chief, TSVU by preparing relevant reports and presentations for the Common Services Management Team (CSMT).
    Leads development of the Customer Relationship Management (CRM) document repository. Ensures that individual client related information/documentation is always updated in the repository.
    Maintains mailing list for client agency focal points and ensures regular updates of client focal point information in CRM repository. Prepares periodic ageing reports for the Chief, TSVU, on applications processed.
    Keeps track of complaints received and common queries and establishes a Frequently Asked Questions (FAQs) database.
    Monitors onboarding of new clients in relation to “Common Back Office” (CBO).
    Supports development and production of communication products/services, brochures, newsletters, and other materials and provides specialized assistance in the production and delivery of information communications products and services.
    Publishes articles approved by the Unit Chief on UNON DAS SharePoint sites on a regular basis.
    Drafts broadcasts to clients to update them on current issues as required.
    Prepares draft briefing notes, talking points and presentations for the Chief of Unit. Records and maintains meeting minutes and follows up on action points.
    Supports continuous training and guidance in client orientation for staff members in the Unit as required. Provides induction orientation and briefing to new staff members and interns.
    Leads annual services surveys, analysis of clients’ responses and supports related work plan development and feedback to clients.
    Collects and analyses data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data driven planning and decision-making by the Unit Chief.
    Compares and reconciles travel reports submitted by the Travel Agency with UNON data to ensure that the transaction fee and other expenditures are in accordance with the contract.
    Requests airline reports on a monthly, weekly, ad hoc or on need basis.
    Reviews existing database and makes recommendations for improvements. i.e., negotiating a standard format and implementing enhancements.
    Acts as Focal Point for Travel airline discount negotiation and contract renewal.
    Ensures that correct routing and fares are applied by the Travel Agency in accordance with the contract and incentives as negotiated.
    Ensures that airlines discounts are deducted at source and before ticket issuance.
    Drafts Airline contract comparison memo highlighting improvement/decline in the new contract as compared to previous contract to ensure the organization obtains a better deal.
    Requests MICE/groups fares and Ad-hoc discount from airline and reviews benefit after application.
    Analyses reports on the benefits of the airline and makes recommendation for improvement.
    Performs other assignments as may be assigned by the Unit Chief, including but not limited to covering for the Unit supervisor during his/her absence.

    Competencies

    PROFESSIONALISM: Knowledge of travel-related processing requirements; ability to recognize and act in the face of conflicting priorities. Ability to perform analysis, modelling, and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
    COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors’ language, tone, style, and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
    CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

    Education

    Completion of a high school diploma or equivalent is required. Supplemental training in a field relevant to the post is desirable.

    Job – Specific Qualification

    Specialized Travel Agent training (such as IATA certification or equivalent) is required.

    Work Experience

    A minimum of ten (10) years of progressively responsible experience in travel administration, travel rate construction, routing, and travel reimbursement, or related area is required.
    The minimum years of relevant experience is reduced to eight (8) years for candidates who possess a first-level university degree or higher. Working experience in Enterprise Resource Planning (ERP) systems is required.
    Three (3) years of working experience in the UN system or similar international organization is desirable.
    Experience arranging travel for large group of meeting participants is desirable.
    One (1) year or more of experience in data analytics or related area is desirable

    Apply via :

    careers.un.org

  • Travel and Tour Coordinator and Office Administrator Junior Graphic Designer and Social Media Coordinator

    Travel and Tour Coordinator and Office Administrator Junior Graphic Designer and Social Media Coordinator

    Join Our Team
    Are you looking to be part of a dynamic team that is passionate about making a difference? We are always on the lookout for talented individuals who are enthusiastic, innovative, and dedicated to excellence.
    Current Openings
    Position: Travel and Tour Coordinator and Office Administrator
    Responsibilities:

    Organize travel arrangements from start to finish, including booking tickets, accommodations, and rental transportation.
    Assess clients’ specifications and preferences to recommend suitable travel packages or services.
    Provide travelers with relevant information and useful travel materials such as guides, maps, and event programs.
    Manage all aspects of social media posting and maintenance.
    Research various destinations and travel options, including prices, customs, weather conditions, and reviews.
    Go to clients to hand out posters and meet with clients to promote and sell the business outside the office.
    Handle deposit and balance collection from clients.
    Utilize promotional techniques and create promotional materials to market tour packages including brochures, flyers, banners, and social media posts.
    Address unforeseen problems and complaints, determining eligibility for refunds when necessary.
    Attend conferences to stay updated on tourism trends.
    Maintain electronic records of clients and update them as needed.
    Foster relationships with key individuals in the industry.
    Maintain financial statements and documents.
    Achieve revenue and profit targets.

    Requirements:

    Proven working experience as a Travel Coordinator or similar role.
    Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
    Proficiency in English; knowledge of additional languages is an advantage.
    Exemplary sales skills and a customer-oriented approach.
    Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.).
    Excellent knowledge of graphic design software (e.g., Canvas, Adobe Illustrator, Photoshop, InDesign) will be an added advantage
    Ability to present, persuade, and communicate effectively.
    Demonstrable ability to handle crises.
    Bachelor’s degree in Hospitality, Travel, Tourism, Business, or a relevant field.
    Candidates with personal travel experience will be preferred.
    Candidates with a strong presence in social media will be given preference.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@oloropasafaris.com using the position as subject of email.

    Apply via :

    careers@oloropasafaris.com

  • Logistics Officer

    Logistics Officer

    Requirements· 

    Preferred Diploma in Fleet Management , but Candidates with Business related field can also apply.
    Must be 35 years and above
    Poses a valid driving licence
    Familiarity with vehicle types, specifications and  mechanical issues
    Knowledge of  Fleet operations is a plus.
    Have at least one  year experience in a supervisory role or Fleet Management

    Key Skills

    Team player
    Ability to work under minimum supervision
    Ability to meet deadlines
    Strong interpersonal skills
    People Management skills
    Good Communication Skills

    All qualified applicants should email a letter of application, CV, certificates and relevant testimonials to recruitment@kenatco.co.ke N/B: Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kenatco.co.ke

  • Logistics Officer

    Logistics Officer

    Requirements· 

    Preferred Diploma in Fleet Management , but Candidates with Business related field can also apply.
    Must be 35 years and above
    Poses a valid driving licence
    Familiarity with vehicle types, specifications and  mechanical issues
    Knowledge of  Fleet operations is a plus.
    Have at least one  year experience in a supervisory role or Fleet Management

    Key Skills

    Team player
    Ability to work under minimum supervision
    Ability to meet deadlines
    Strong interpersonal skills
    People Management skills
    Good Communication Skills

    All qualified applicants should email a letter of application, CV, certificates and relevant testimonials to recruitment@kenatco.co.ke N/B: Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kenatco.co.ke

  • Travel Operations Specialist Financial Planning & Analysis – Lead Analyst – Tech Sector Graduate ESG Compliance Counsel or ESG Compliance Officer – Tech Sector Head of Corporate Operations Global Treasury Analyst – Tech Sector

    Travel Operations Specialist Financial Planning & Analysis – Lead Analyst – Tech Sector Graduate ESG Compliance Counsel or ESG Compliance Officer – Tech Sector Head of Corporate Operations Global Treasury Analyst – Tech Sector

    We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

    Location: this role can be held in Europe, Middle East or African time zones, and can be home-based or based in our London office at Tower Bridge.
    Responsibilities

    Engage with colleagues to address travel queries and issues
    Work with the wider corporate operations team on company and industry event plans
    Hold travel vendors accountable for providing excellent service
    Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
    Monitor trends, spend, emissions and compliance with company policy
    Track unused tickets, credits and airline points usage

    What we are looking for

    Excellent academic results at school and university
    A degree in a business or technical subject
    Excellent communication skills
    Responsible and accountable
    Self-awareness and thoughtfulness
    Ability to travel up to four times a year for company events of up to two weeks duration
    Ability to learn new technology and software quickly

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head Guide Head of Vegetable Garden Wellness Centre / Spa Therapist

    Head Guide Head of Vegetable Garden Wellness Centre / Spa Therapist

    Goals and Objectives:

    To entertain and educate our guests, striving to give them holistic experiences that will produce new (or re-affirmed) conservationists and create guests for life. Our guests should become the new ambassadors for Segera Retreat and for Africa and take Africa’s messages of hope and conservation around the globe.
    Hosting and entertaining guests is our business and “hosting” them means making them feel at home. We create an atmosphere and an ambience in the retreat that will make our guests feel as though they are in their host’s home. As head guide you have to enjoy interacting with guests and understand that our future depends on how well we look after our guests.
    The safety and enjoyment of our guests is paramount. You are expected to share your time, effort, energy, passion, knowledge and expertise with our guests. You are responsible for informing your guests about the heritage and natural environment they are visiting.
    You should understand your guest’s needs in order to meet their expectations in a safe and responsible manner. An important skill is reading your guests. Treat each person as an individual, not as part of a group.
    You are expected to embrace the Segera Retreat offering and deliver within a prescribed framework of activities and experiences. This framework sets us apart from our competitors and will guide your actions as well as provide a level of freedom when key decisions could make or spoil the guests’ experience.

    Duties and Responsibilities:

    You will be expected to supervise the team of guides and attend head of department meetings at Segera Retreat as scheduled.
    You should ensure that all vehicles’ log books are maintained by the individual guides.
    Scheduling off/leave roster for all guides with the support of the Tourism Manager
    Administrative duties such monthly work plans and weekly updates as reporting platform to Tourism Manager
    Own initiatives expected to motivate the team and being a leading example in the job
    Conducting transfers, walks, game drives and any other excursions within the ranch and beyond the borders according to the guest requests.
    You will be expected to obtain various items of equipment that will help to enhance your guests’ experience.
    Always be ready with the necessary items and/or equipment that will assist in enhancing the guests’ experience.
    Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences.
    Host and entertain guests in the camp in accordance with the defined offering.
    Be responsible for guest safety at all times and comply with the liability measures, briefings, etc. in place on Segera.
    Follow all legal and reasonable instructions from management.
    Maintain, care for and be responsible for any company equipment and assets entrusted to you.
    Create value added experiences on a continuous basis for all guests.
    Ensuring that all guest related issues are communicated to respective departments in detail
    Ensure proper follow-up on guest requirements and complaints are addressed
    Identify and be able to track and find animals.
    Guiding and hosting guests for extended periods of time and educating your guests on the same topics continuously. The challenge is to find new ways of presenting the same information. Use humor and engage the guest in the experience.
    You will be required to find your way around the area you operate in, especially when off road or on foot.
    Actively gathering accurate information for the environmental database and conservation initiatives.
    Segera has high standards of service within the industry. As such, we expect all our guides to adhere to the operational standards at all times.
    You must know the wildlife laws of Kenya. These laws and acts are available from the government at the KWS offices.
    On your own initiative, share and interpret relevant knowledge.
    Schedule guest activities in accordance with the Segera offering.
    Manage children’s activities in accordance with the Segera offering.

    The ideal candidate must have the following minimum qualifications:

    Must be in possession of a valid professional guide’s license of minimum Silver Medal.
    7+ years’ experience as head guide in a high-end tourism entity and/ or Safari lodge.
    A current and valid First Aid certificate.
    Possess safe driving record and valid driving license.
    Be fluent in foreign language(s) commonly used in the tourism industry.
    Strong communication skills.
    Prior experience and knowledge in photography.

    go to method of application »

     Those who meet the above qualifications should submit their applications to recruitment@segera.com to reach the Human Resource Manager on or before 1st April 2024.

    Apply via :

    recruitment@segera.com

  • Travel Officer

    Travel Officer

    We are looking for people who are passionate about Africa to join our innovative, growing, and multidisciplinary team. Together, we can grow Africa’s food systems improving the livelihoods of smallholder farmers. Want to join us?

    About the Role

    The Travel Officer will be responsible for managing the travel office, and administering travel related to convenings, workshops, home leaves, and other work-related engagements for activities across multiple programs and projects within AGRA.
    The ideal candidate will ensure efficient travel through the coordination of outsourced travel implants, enforce the AGRA policies that are travel-related, and support staff with end-to-end travel services. S/he will provide advice and guidance to colleagues across the institution to help them plan effective and efficient work-related travel.

    Key Duties and Responsibilities:

    Process the day-to-day travel-related requests by coordinating with travel agents to ensure travel quotes are obtained in compliance with AGRA travel policy, and the routings and fare types represent the best value.
    Support the Finance team in reviewing travel claims and checking travel policy compliance, completeness, accuracy, and following up on necessary approvals.
    Coordinate the timely reconciliation of Travel Authorization (TAs) and Travel Expenditure by ensuring the validity of claims as per policy and approval authority.
    Reconcile all Travel Authorizations (TAs) with supplier invoices before submitting to Finance for payment.
    Verify that the suppliers’ travel invoices are received weekly and reviewed for posting & payment processing.
    Track all outstanding travelers’ Travel Expense Claims that are beyond ten days and sends out reminder emails to staff ensuring compliance with the travel policy.
    Gather information and provide feedback to procurement on accommodation needs for internal travelers.
    Schedule monthly meetings with the implant team to carry out account reconciliations and to ensure seamless service delivery.
    Facilitate the Africa Food Systems Forum Summit in travel planning and negotiations of hotel rates and travel services towards the annual summit and oversee group travel processes to ensure that each trip is curated to meet the needs of the travelers.
    Support and guide country teams and program teams on travel coordination.
    Serve as the Travel Policy focal reference person across AGRA advising on Travel Policy and travel allowances rates as requested.
    Ensure the AGRA Travel Policy is communicated to, and adhered to, by all travelers.
    Guide staff on travel administrative procedures to ensure document completeness.
    Carry out travel-related induction training for new staff and conduct 1:1 travel refresher training for staff as required, and provide advice and guidance to colleagues across the institution to help them plan and coordinate effective itineraries. This will include providing advice on visa applications, routings, travel times, etc.
    Increasing awareness about different stakeholders’ responsibilities at AGRA by providing regular training and publishing regular reports, sharing statistics, and providing timely and quality information in line with industry standards.
    Work with relevant units to plan for group events e.g., conferences & symposiums.
    Work with the Protocol and Liaison Officer in managing AGRA high-level dignitaries during various fora in ensuring all their travel requests are timely met.
    Review and Process travel authorizations, confirm budgets, get relevant approvals, and prepare travel LPOs’ for verification and signatures.
    Verify the budget codes and ensure the availability of budget allocation before travel processing and payment.
    Focal coordination for monthly travel planning alongside unit heads and the COO’s office.
    Responsible for maintaining an up-to-date database tracking the travel movement of staff as an essential communication tool for the coordination of the team and safety.
    Continuously maintain and update the office filing system both physical and online on shared platforms, safe custody, retrieval, and archiving of documents, and encouraged use of online document collaboration.
    Provide weekly analysis of travel trends, bookings, and compliance reports with travel policy.
    Liaise with the travel agents to provide monthly travel reports by 20th of every month.
    Escalate any service hiccups related to ticketing and transfers through an incident report to the line manager within three days of occurrence.
    To lead on the development and design of the ongoing improvement to the travel booking process to identify efficiencies and ensure excellent customer service is always maintained.

    Key Qualifications and Experience Required:

    Relevant bachelor’s degree or equivalent in administration, finance, social sciences, or related qualification.
    An IATA Diploma in Travel and Tourism or any equivalent travel-related training is an added advantage.
    Minimum of 5 years working experience in a busy travel desk.
    Experience in an international NGO is desired.
    Experience with collaborating, supervising, and managing travel staff.
    A solid understanding of the travel industry, including familiarity with travel agencies, hotels, and airlines.
    Specialized training in health and safety, transport, and travel management is preferred.
    Approachable and enthusiastic with experience in providing high-quality customer service.
    Possession of knowledge of Food systems transformation and or economic development pillars will be desired.
    Proven travel administration and coordination experience.
    Computer proficiency and familiarity with a range of software applications.
    Demonstrated knowledge of the Oracle Travel module.
    Knowledge of USAID Travel Rates and their application.
    Experience in Management travel reporting.
    Familiarity with working for non-profit organizations or public enterprises.
    Should possess basic to intermediate training in accounting including but not limited to ability to perform reconciliations.
    Proficiency in organizing and coordinating travel arrangements, including booking flights, accommodations, ground transportation, and other necessary travel logistics.
    Demonstrated ability to handle multiple itineraries and prioritize tasks effectively.
    Keeps up to date with industry trends, policies, and best practices.
    Meticulous attention to detail is crucial to ensure accuracy in travel bookings, itineraries, and related documentation.
    Excellent communication skills are essential for interacting with employees, travel service providers, and other stakeholders.
    Ability to effectively convey travel information, assist, and address any travel-related issues or concerns.
    Strong customer service skills are necessary to provide a positive travel experience for employees.
    should be responsive, approachable, and helpful in assisting with travel-related queries or challenges.
    Must be familiar with travel management software, online booking tools, and other travel-related technologies.
    Basic financial skills to manage travel budgets, track expenses, and reconcile travel-related invoices.

    Interested candidates who meet the requirements for this position are requested to submit an application attaching a detailed CV (including e-mail and telephone contacts) to recruit@agra.org. Please quote the job reference number TO/OPS/03/2024 in the subject line of the application e-mail.Applications must be received on or before 25th March 2024. Only shortlisted candidates will be contacted.

    Apply via :

    recruit@agra.org

  • Travel Agent

    Travel Agent

    Job brief

    We are looking for a passionate Travel Agent who will cooperate with clients to determine their travel needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations based on their needs and preferences.

    Responsibilities for the role.

    Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportation, travel dates, costs, and accommodations.
    Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers when required.
    Book transportation, make hotel reservations, and collect payment/fees
    Use promotional techniques and prepare promotional materials to sell itinerary tour packages
    Deal with occurring travel problems, complaints, or refunds
    Handle Social media campaigns and marketing for the travel agency
    Attend travel seminars to remain updated with tourism trends
    Client data management and maintenance of client files
    Network with tour operators
    Maintain statistical and financial records
    Meet profit and sales targets

    Requirements and skills

    Proven work experience as a Travel Agent
    Excellent knowledge of computer systems,
    Should know ticketing and how to use Amadeus 
    Good communication skills
    Basic graphic design skills
    Strong sales skills and commercial awareness
    Ability to interact, communicate, and negotiate effectively
    Sound knowledge of domestic and international travel trends
    Degree/Diploma in Hospitality, Travel, Tourism, Business or relevant field.

    If you meet the above qualifications submit your CV in PDF format with the Job Title as the subject line of the email to hr@csi.co.keApplication Deadline is 20th March 2024.

    Apply via :

    hr@csi.co.ke

  • Dive Shop General Manager

    Dive Shop General Manager

    Requirements

    Hold a PADI OWSI certification or higher
    Possess Pro liability insurance
    Fluent in English; second language is a bonus
    Have your own dive equipment

    What does being a Dive Shop Manager at PADI 5 :star: Ocean Tribe Kenya entail? 

    Team Building: As the General Manager, you’ll lead by example, fostering a positive and cohesive atmosphere within the dive team. Get to know each member individually, harness their strengths, and assign responsibilities accordingly. Inject some fun into the workplace with occasional BBQ events and maintain team morale through regular weekly and monthly briefings.
    Dive Planning: Your role will involve planning dive schedules on a daily, weekly, and monthly basis, including organizing off days. Collaborate closely with boat crews to ensure optimal diving conditions for our customers. Assign dive sites and courses to divemasters and instructors. Teach scuba courses when needed.
    Equipment Management & Administration: Oversee the maintenance of dive equipment, ensuring it’s in top condition for every dive. Manage inventory orders for essentials like fruits, water, and fuel. Facilitate the monthly submission of wage checks to Mark, the owner, for staff payments. Ensure all paperwork is completed accurately by customers. Plus, handle other tasks that usually go with running a business, in cooperation with Mark, the Owner/Course Director!

    The advantages of working with us:

    Fixed salary of $1500 per month
    10% on PADI Dive courses taught (after PADI fees)
    10% commission on sales (after PADI fees)
    Work permit is included and will be fully refunded if the contract is completed!
    Paid leave 3 weeks per year

    There will be a 3-month probation period, followed by a contract of two years for the ideal candidate (24 months is the period for a Kenyan work permit).

    There will be 3 Month probation then contract of two years for the ideal candidate (24 months is the period for a Kenyan work permit)If that sounds like you, we would be happy to hear from you! Send us an email at mark.slingo@oceantribe.co with subject : “YOUR NAME + DIVE SHOP MANAGER APPLICATION”

    Apply via :

    mark.slingo@oceantribe.co