Job Requirements
Diploma in Cabin Crew or Tours & Travels or Tourism Management.
Relevant work experience.
Job Field: Sector in Travels & Tours
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Cabin Crew
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Senior Tours Consultant Sales Representative
Requirements
Development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest.
Designing flexible tour packages to meet the needs of different clients and selling them along travel products.
Exploring and identifying new business opportunities by promoting and marketing the business, sometimes to new or niche markets.
Communicating a range of information on itineraries, destinations and culture.
Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
Organizing entry to attractions and transport, such as car hire.
Dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently.
Organizing and attending tourism events, conferences, workshops, seminars and exhibitions.
Developing strategies to hit or exceed sales targets, regardless of the size of the outlet or products offered.
Making contact in advance with places to stay or visit to check details and arrangements by liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
Dealing with customer enquiries and aiming to meet their expectations;
Managing budgets and maintaining statistical/financial records and writing reports.
Dealing with customer complaints.Qualifications
Degree/Diploma in tours and Travel Management from a recognized institution
Should have at least 5 years work experience as a tours consultant and 1 as a senior tours consultant.
Good communication and customer care skills.go to method of application »
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Trip Coordinator
Job Description
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following
Job Responsibilities:Provide support and act as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime and we achieve excellent guest feedback. This entails being reachable for our guests 24/7 while they are traveling and, thus, at times irregular working hours.
Handle and reconfirm travel arrangements and communicate with our partners to ensure smooth execution of a trip and adherence to company quality standards.
Briefing and debriefing our guests and finding solutions to challenging situations during our guests’ trips to ensure that they are feeling well taken care of at all times during their trip.Qualifications
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary.
You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations.
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust.
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and solution orientation. This entails being proactive and able to “think on your feet” as well as “out of the box” to quickly find solutions in challenging situations.
You are strongly self driven and have an intrinsic motivation to be the best you can.
You are highly self-organized, with a high level of attention to detail and an intrinsic desire to keep things organized.
You have 2+ years of customer service experience, preferably in tourism -
Ecotourism Manager
Scope: Reporting to the Unit/Regional Manager The Manager-Ecotourism shall be responsible for all the ecotourism operations of the Ranch.
Qualifications for the Ecotourism Manager Job
Bachelor’s degree in any of the following disciplines wildlife/tourism/hospitality
3 years experience in management
Ability to comprehend and interpret financial management.
Excellent interpersonal and verbal communication skills.
Ability to cope and interact with people of diverse background and communities.
Experience in conflict and dispute management an added advantage.
Key result areas
Management of ecotourism activities in the Ranch.
Product development and delivery of ecotourism initiatives in line with Corporate objectives.
Setting up the enterprise performance targets and goals and working towards achieving those set targets and goals.
Integrating local environmental and conservation programs.
Preparation of technical, financial and administrative reports for the enterprise.
Working closely with the local community and stakeholders to promote harmonious ecotourism activities.
Resolving any conflicts that may arise within the Ranch operations and the community in liaison with management and stakeholders.
Coordinating meetings with stakeholders.
Supervising staff and ensuring set performance targets are achieved. -
Trip Coordinator German-Speaking Trip Coordinator Trip Coordination Manager
Roles for the Trip Coordinator Job
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following responsibilities:
Provide support and act as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime and we achieve excellent guest feedback. This entails being reachable for our guests 24/7 while they are traveling and, thus, at times irregular working hours.
Handle and reconfirm travel arrangements and communicate with our partners to ensure smooth execution of a trip and adherence to company quality standards.
Briefing and debriefing our guests and finding solutions to challenging situations during our guests’ trips to ensure that they are feeling well taken care of at all times during their trip.
Why would you want this job?
This is a really unique customer service opportunity for many reasons – here are a couple!
The people you work with. We are a very dynamic international and multi-cultural team where you will be challenged and have countless opportunities to broaden your horizons.
Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our team.
Flexible working hours. After the initial training, you will have considerable flexibility in your working hours.
Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often have a deep impact on their lives.
Furthermore, we listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.
Trip Coordinator Job Requirements
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary.
You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations.
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust.
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and solution orientation. This entails being proactive and able to “think on your feet” as well as “out of the box” to quickly find solutions in challenging situations.
You are strongly self driven and have an intrinsic motivation to be the best you can. You are highly self-organized, with a high level of attention to detail and an intrinsic desire to keep things organized.
You have 2+ years of customer service experience, preferably in tourism
go to method of application » -
Trip Coordinator (German speaking)
Who are we?
Enchanting Travels is a passionate, vibrant and innovative company that specializes in creating exceptional tailor-made journeys for discerning travelers to exotic destinations in Asia, Africa and Latin America. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true. We rely on outstanding team members who are passionate about what they do – we are a multicultural team with 130 team members from 17 nationalities working from our offices in the US, Germany, India, Argentina and Kenya.
If you want to find out more about what our guests say about us, follow this Link. Furthermore, this Stanford Business School Case Study will give you an insider perspective into our company.
What’s the position?
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following responsibilities:
Providing support and acting as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime
Communicating with our partners
Briefing and debriefing our guests
Finding solutions in case of crises during our guests’ trips
Handling reservations for guest trips and reconfirming travel arrangements
Why would you want this job?
This is a really unique customer service opportunity for many reasons – here are a couple!
The people you work with. We are a very dynamic international and multi-cultural team where you will be challenged and have countless opportunities to broaden your horizons.
Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our team.
Flexible working hours. After the initial training, you will have considerable flexibility in your working hours.
Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often have a deep impact on their lives. Furthermore, we listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.
What do we expect from you?
You enjoy interacting with people with diverse backgrounds and personalities. This entails excellent listening skills and the ability to engage with guests and build trust.
You are service oriented and caring and thrive on guest satisfaction
You take ownership and are proactive
You are a quick learner and open to embrace change
You are able able to handle crisis situations and stress
You are comfortable with flexible working hours including evenings and weekends
2+ years sales or customer service experience
Bonus points for previous tourism experience -
Protocol/Travel Assistant
Scope of Work
The position will provide support and services related to protocol to the Regional Office and Kenya Country Office, including senior staff visiting Nairobi, Kenya. The incumbent will work closely with the Administrative Officer in charge of travel for KCO and will assist with travel related matters as a back up.
Results expected:
Liaise with the relevant Host Country Government (Ministry of Foreign Affairs/Protocol unit, Immigration department) for troubleshooting any protocol related matters in support of the Regional Office, Kenya Country office and any other neighbouring country relying on diplomatic representations in Kenya as and when required
Follow-up on staff members’ and their recognized dependents applications for visas, resident permits and diplomatic identification as well as other necessary related documents in accordance with the requirement of the United Nations and the Host Country
Make hotel reservations for new International staff members, UNICEF visitors, consultants on duty travel and/or participants to regional meetings organized in Nairobi.
Manage Airport Protocol Operations; facilitate airport lounge bookings including meeting and greeting both at JKIA and Wilson airports in support of departure and arrival of Senior Staffs.
Arrange airport transfers of high-level officials and UNICEF visitors such as donors and support to expedite customs and immigration procedures as necessary.
Work closely with Advocacy and Partnership team, in processing relevant clearance and entry permits for filming equipment for visiting crews
Process annual requests for airport passes for senior staffs and support staff on their annual submissions for blanket VAT exemptions
Work closely with the Administrative Officer in charge of travel on travel related matters as backup and assume travel duties whenever that Admin. Officer is absent.
Any other duties assigned by supervisor or Chief of Operations
ESSENTIAL QUALIFICATION &COMPETENCIES (indicates the level of proficiency required for the job.)
Education:
Completion of an A-level certificate and graduate education is recommended.
Course in travel, protocol and related matters as an asset.
Language:
Fluency in English and Swahili. Another UN official language (French, Arabic, etc..) would be an asset.
Experience:
Six years of relevant experience in similar field of work
Competency Profile (For details on competencies please refer to UNICEF Professional Competency Profiles.)
i) Core Values (Required)
Commitment
Diversity and Inclusion
Integrity
ii) Core Competencies (Required)
Communication [I]
Working with People [II]
Drive for Results [I]
iii) Functional Competencies (Required)
Negotiation skills
Analysing
iv) Technical Knowledge [1]
Knowledge of Windows 7 & 8 and Outlook and Office 365 required
Specific Technical Knowledge Required (for the job)
(Technical knowledge requirements specific to the job can be added here as required.)
Good knowledge of the law of land on immigration and protocol related matters -
Tourism Graduate Assistant Media Graduate Assistant Engineering Graduate Assistant Criminology Graduate Assistant ICT Teaching – International Relations Teaching
Qualifications for the Tourism Graduate Assistant Job
A Bachelors degree in Travel & Tourism Management
IATA Qualifications – Consultant level
Should be registered in a Masters degree programme
At least 1 year experience in an institution of higher learning
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Visa/Loyalty Officer Administration Officer Human Resource Manager Centre Supervisor/Quality Assurance
Responsibilities for the Visa/Loyalty Officer Job
Provide administrative support to the Visa Office.
Effectively manage own and team’s caseloads under time pressures and within resource constraints.
Deal with a range of clients and stakeholders and respond to enquiries.
Prepare correspondence to clients and stakeholders.
Undertake case-related investigation, including site visits and prepare clear and logical reports of such.
Meet all departmental standards as advised by the management of the section. This includes, but is not limited to the code of conduct, client service standards and record-keeping requirements.
Visa/Loyalty Officer Job Qualifications
A Bachelor’s degree in any field
Prior experience in a travel industry
Minimum 3 years of experience in the same role
Good interpersonal and communication skills
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Travel & Protocol Assistant
Pay Band 2/J
Purpose Of Job
To provide support in travel, visas and hotel bookings for colleagues based in Kenya. To support the Travel, Logistics and Protocol Officer with all aspects of travel bookings for operational colleagues and expatriate staff.
Accountabilities, Responsibilities And Main Duties
Travel, Accommodation and Protocol.
Assist in handling international and local travel for all British Council staff and official visitors
Arrangements for flights, transport and accommodation.
Raising and management of purchase orders for travel and events and follow up
Providing support to travel team within deadline including booking travel, accommodation and preparing programmes for arrivals.
Assist in delivery of protocol documents to Ministry of foreign Affairs, Kenya Revenue Authority, Immigration Department, treasury and other foreign missions
Liaise with Travel, Logistics and Protocol Officer in raising of purchase orders, getting quotes from suppliers and tracking payments.
Assist in shipment tracking; obtaining Bill of lading, valued packing list and prepare DA1. P
Provide Travel and protocol assistance to the staff and handle in-house and external enquires.
Organize security briefings for new UKAS arrivals and assessment of newly acquired houses