Jobs Kenya

Job Field: Sector in Travels & Tours

  • Tour Consultant / Travel Operator

    Tour Consultant / Travel Operator

    Details:
    Our goal to satisfy our clients and be as engaging with them as possible. Over the years we have acquired the relevant skills, knowledge and good will to train and mentor people in the field of tourism. As a consequence, we would like to invite applications for the position of Tour Consultant/ Travel Operator.
    The person will be tasked with calculating quotation costs, replying inquiries from clients and occasionally attending seminars and trainings that relate to tourism. In addition, (s)he will be required to handle at least on social media account that the company has.
    Requirements

    At least a Diploma in Tour Operations or a related field of study.
    2 years working experience
    Experienced in basic computer applications, MS Word, MS Exel and printing services.
    Fluent in both oral and written English

    Desirable Qualities

    Hard worker and a performer
    Fast learner and self-driven
    Excellent interpersonal and communication skills
    Flexible and strong-willed

    Terms of Employment
    Successful candidate will be given the job on a probation period that will ultimately result in a full-time employment.
    Benefits and Remuneration
    The salary is negotiable. In addition, the candidate may be taken through additional training whose costs are covered by the company.

  • Senior Tours & Travel Consultant

    Senior Tours & Travel Consultant

    Job Description

    Are you a Tour consultant person with a passion for the tourism industry?
    Do you want to be part of the leading Tours and Travel Company in Africa?
    Do you want to Join the company Rated Among top 100 BEST COMPANY TO WORK FOR 2018 by Brighter Monday?? If yes then your dream job awaits you at BONFIRE ADVENTURES AND EVENTS.
    AS a part of growth strategy we are would like to fill the following position.

    The tour consultant shall be responsible for Planning holidays and coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas.
    Qualifications

    Diploma or degree in tours and travel
    Relevant experience in the tours & travel industry (2 years)
    Detail-oriented, highly organized and trustworthy
    Must be well groomed and possess excellent office etiquette.
    Job requires strong verbal and written communications skills
    Experience in selling international holidays is an ADDED ADVANTAGE!

    Above all
    Right Attitude

  • Tours & Travel Consultant

    Tours & Travel Consultant

    Job Responsibilities

    Responding to enquiries regarding hotels & safaris within 24hrs
    Create and sell innovative tour packages to meet market demand
    Prepare itineraries to the various destinations of interest
    Doing research and producing periodical newsletters with current offers to be sent out to clients.
    Doing tour bookings, both inbound and outbound
    Doing regular check on the company website to ensure it is up to date and running smoothly
    Ensuring KWS park rules & hotel regulations are made clear to tourists
    Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
    Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
    Ensuring the rates files are orderly & up to date
    Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
    Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complains
    Briefing drivers before they depart for safari
    Preparing welcome pack for tourists before departure for safari
    Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
    Being on standby ready to provide solutions in case of mishaps during safari
    Coordinating with travel consultants to arrange flying & ground packages
    Opening client tour files for upcoming tours especially groups
    Making follow-ups for tour quotations
    Ensuring that tours quotations are competitive
    inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients
    Making sure vehicles (especially if hired from outside) have the company stickers
    Any other duty as may be assigned from time to time.

    Qualifications

    Knowledge of different inbound and outbound destinations
    Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing
    Experience in liaising with international travel agents /partners
    Excellent planning and organizational skills.
    Self-motivated, Confident and outgoing personality.
    Ability to multi-task and get things done to completion.
    A Team player with good interpersonal and communication skills.
    Excellent networking and prospecting skills
    Degree or a diploma in Tour operations or tourism management
    2-3 years’ experience as Tour consultant in a busy environment
    Ability to use various tours/hotel booking systems
    Social Media Savvy with proven experience of creating and running digital campaigns

    This is a highly rewarding career opportunity with a salary increment after one year.

  • Travel Lead

    Travel Lead

    Responsibilities

    Develop and grow team in developing new businesses
    Ensure achievement of business objectives and financial targets with the team
    Conduct regular coaching sessions with team to identify competencies that can be improved
    Manage the day-to-day supervision, distribution and management of workload
    Set objectives for individual team members
    Ensure Company strategy is translated at team level and delivered as set through personal objectives
    Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
    Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
    Ensure all cancellations/amendments are processed correctly
    Ensure team provides a high level of service to customers at all times
    Ensure that all customer queries are responded to within 24 hours
    Proactively provide feedback to the business about product and process enhancements
    Strengthen relationship with customers and ensure satisfaction
    Ensure direct communication with partners through marketing activities
    Architect and implement business strategies across the region
    Provide business reports to internal stakeholders and manage quarterly targets
    Manage key relationships, relevant agencies and social media touch points

    Requirements

    Degree/Diploma in Tours and Travel Management from a recognized institution
    Should have at least 7 years work experience in a Travel Managerial role
    Experience using Amadeus and /or Galileo
    Great leadership skills, ability to motivate
    Business Acumen
    Sales, Marketing and Negotiation skills
    Good Communication and Customer care skill

  • Reservations Assistant

    Reservations Assistant

    Job summary 

    This Reservation Assistant role will work within the reservations team to deliver service-level excellence for PEAK DMC.  The role will initially be responsible for supporting the migration from current systems to Travel Studio –including loading existing suppliers and services.
    Who are you?

    Be passionate about travel, personable and self-motivated
    An understanding of and a passion for PEAK’s style of travel, including the styles of our different brands.
    Strong written and spoken communicate skills in English
    Strong computer and IT system skills, proficient in Microsoft Office
    Experience with ticketing and other reservations processes
    Experience with a reservations system is advantageous
    Able to relax and have fun at work with the team and still meet objectives

    What will you be doing?
    Once operational the role will be making bookings and confirmations with suppliers of all accommodation, transportation and required activities on trips in the region.  This will include Intrepid Group product as well as external group series and FIT trips as scheduled.  This role also assists the manager in continually improving reservations processes and use of the system (Travel Studio). 
    Applications close 9 April 2018

  • Tour Consultant

    Tour Consultant

    Job Responsibilities

    Ability to handle effectively all aspects of Tour Operations such as itinerary planning, reservations, tour quotations and customer service
    Must possess knowledge of different inbound and outbound destinations
    Should have thorough knowledge of the East African Tourism product & designing of International itineraries and costing
    Design flexible tour packages, excursions, safaris and other related services in regards to tours to meet the needs of different clients.
    Manage customer inquiries and aim to exceed their expectations.
    Evaluate and recommend tours and travel costing that are competitive in the industry
    Prepare proposals and make client presentations
    Explore and identify new business opportunities in a competitive and rapidly changing industry
    Ensure client quotations are followed up for sales conversion.
    Research and constantly source for interesting product packages to meet consumer demands.
    Write & translate itineraries.
    Brief clients before a trip to ensure smooth travel,Liaise with hotels and airlines for group bookings,Liaise with tour operators / partners in other destinations.

    Qualifications

    Tourism Management Degree / Tours & Travel Degree / Business related degree.
    MUST have at least 4 years’ experience as a tour consultant
    Experience in liaising with international travel agents /partners,Excellent planning and organizational skills.
    Self –motivated, Confident and outgoing personality.
    Ability to multi-task and get things done to completion.
    A Team player with good interpersonal and communication skills.
    Excellent networking and prospecting skills

  • Reservations Manager

    Reservations Manager

    Job Duties & Responsibilities

    Managing the day- to –day duties of the reservations team to ensure the highest level of performance.
    Ensuring competitive tour costing, quotations and pricing for accommodation and air.
    Ensuring proper management and preparation of client’s itineraries per their request.
    Coordination between Head office and all other operations in East Africa, including local ground handling agents and suppliers.
    Administering all the general Overseas Travel groups
    Product development and inspections of new properties.
    Flight bookings and confirmations.
    Charter flight manifesting / roll briefings and supervision and also Flight handling
    Oversee bookings, reservations & ticketing for domestic and international flights.
    Overseeing proper Invoicing and Accounting of files
    Provide excellent customer services to clients, agents and suppliers as required

    Requirements

    A degree in Tour & Travel Or Business Administration from a recognized Institution.
    Minimum 5 years working experience in tour and travel or hospitality industry at the luxury level.
    Excellent knowledge of luxury properties throughout East Africa
    Outstanding leadership, planning and negotiation skills.
    Strong manager who is ready to work long hours and can handle high working pressure
    Excellent Computer skills with good knowledge of Granite reservations system
    Excellent communication skills.

  • Reservation Officer

    Reservation Officer

    Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
    Duties & Responsibilities

    Issuing hotel vouchers and reservations arrangement of local and international tours
    Following up on confirmation of booking vouchers
    Reconfirming guests flight tickets before Safari
    Making provisional bookings for our guests
    Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administer the same with the approval of the Tour manager.
    Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
    Ensure clients’ special requests especially on accommodation & room specification.
    Designing Safari Packages for all tours
    Processing payments for suppliers for accounts to make the necessary arrangements for payments.
    Briefing tour leaders before safari.
    Maintaining excellent communication with all our suppliers, local and overseas agents.
    Booking flights as per Company’s specifications
    Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

    Qualifications

    Degree or Diploma in Tourism Management or its equivalent
    Minimum of at least 3 years’ experience in a busy Tour and Travel Company
    Proficiency in Computer skills especially GRANIT system
    Must have excellent guests’ service and communication skills
    Excellent time management skills and keen to details.
    Attention to details and high level of accuracy
    Excellent interpersonal and organization skills
    Ability to make quick and balanced decisions
    Can work on late evening/ night shift.
    A Team player

  • Travel Associate

    Travel Associate

    Job Description
    Do you have an excellent command of spoken English? Are you highly organized, with excellent attention to detail? Are you able to work at a fast pace to meet deadlines and think on your feet? Do you have a good knowledge of the world, which will be an advantage when faced with solving problems in overseas destinations? Then Saffara may just be the company for you!
    We are looking for a Travel Associate to handle travel bookings for elite business travellers. Saffara is a Travel and Destination Company that is primed to handle the discerning frequent traveller who often has complicated travel itineraries, travel amendments, cancellations, and schedule changes in response to their constant changing business needs. As the Travel associate, you will provide top-notch customer care to all your assigned clientele. You will work round the clock making airline reservations on Amadeus and or Galileo. You will also book hotel accommodation, car hire, transfers and anything that the traveller needs to get to their business meetings in comfort and on time. You will talk to customers over the telephone and by email as business travel arrangements are often last minute and need to be done ASAP. You will usually work with a set number of clients (or different businesses) and will build relationships with these individuals/companies and understand what their usual travel requirements are. You will often handle more complex airfares and accommodation in premium hotels. If you believe you are a self-starter, can add value to a fast growing business and rise up to this challenge, then please take your time and do the short interview below. We look forward to welcoming you to Saffara!