Job Field: Sector in Travels & Tours

  • Tours Executive

    Tours Executive

    Overall Responsibilities:

    Management of inquiries.      
    Full coordination of the tours booking process with the respective departments.
    Handle client complaints.
    Advise on the development of relevant packages.
    Take a lead in sales and marketing services and packages offered.
    Rate negotiation with relevant suppliers.
    Arranging and organizing (FAM) trips for the tours consultant team.
    Personnel and resource management.

    Required Skills and Competencies:

    Background education in travel and tours/ sales and marketing management.
    At least 3 – 5 years proved professional experience in a similar position.
    In-depth knowledge of both domestic and international destinations.
    Excellent verbal & written communication skills.
    Excellent planning and organizational skills.
    Independent decision maker.
    A flexible approach to work with a high degree of accuracy.
    The ability to work well under pressure and cope with emergencies.
    Multitasking and team work skills.
    High quality presentation and report writing skills.

  • Tours & Travel Consultant 

Marketer 

Accountant

    Tours & Travel Consultant Marketer Accountant

    Job Details

    Being amicable and approachable with flexible working hours.
    Being professional and assertive
    Being detail oriented
    Comprehensive industry knowledge
    Customer service
    Computer knowledge
    Interpersonal relationships
    Meeting deadlines

    Responsibilities

    Responding to inquiries regarding hotels & safaris within 24hrs
    Create and sell innovative tour packages to meet market demand
    Prepare itineraries to the various destinations of interest
    Making flight quotations
    Doing tour bookings – both inbound and outbound
    Ensuring KWS park rules & hotel regulations are made clear to tourists
    Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
    Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
    Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
    Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
    pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
    Coordinating with other team in arranging flying & ground packages
    Making follow-ups for tour quotations
    Ensuring that tours quotations are competitive
    Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
    Any other duty as may be assigned from time to time.

    Qualifications

    Certificate or diploma in Tour operations or tourism management or related field
    Over one year experience as Tour/travel consultant in a busy environment
    Ability to use various tours/hotel booking systems.
    IATA qualification is an additional advantage
    Experience in outbound tours is an advantage
    knowledge of GDS an advantage

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  • Travel and Tours Consultant

    Travel and Tours Consultant

    Job Details
    Looking for Tours Consultant and Travel Consultant to manage our operations. Someone who is able to handle Outbound Travel, has capability to prepare competitive itineraries, hotel bookings and ground packages. Is conversant and know Kenya well for in bound Travel.
    A travel Consultant has the capability to make competitive flight quotations in standard format, can advise clients on travel requirements, is familiar with special requirements of airlines.
    The person should have 8 years experience and above, for Travel IATA Diploma is a must, for Tours to have Bachelors degree in tourism. International travel is an added advantage.
    If you are passionate and highly efficient give us a chance to meet you.
    The goal is to provide excellent service to the clients.

  • Travel Assistant

    Travel Assistant

    Details:

    A Tour and Travel sales assistant.
    Working experience is an added advantage.
    Ready to work in the office or go out on marketing.
    Ticketing skills, inbound and outbound travel skill or local safari tour skill; would be an added advantage.
    Must be conversant with the travel industry, written and spoken english, hardworking and ready to learn.

  • Group Leader / Tour Leader

    Group Leader / Tour Leader

    Position Purpose: To ensure the overall successful operation of each trip as detailed by PEAK DMC management with particular reference to the health, safety and enjoyment of the group members.
    Qualification and Experience

    Diploma or equivalent in tour guiding/operations from a recognized institution
    Level 2 Senior First Aid Certificate (must be completed prior to commencement)
    Demonstrated experience working and developing rapport with, a broad range of individuals and groups
    Passion for travel in the PEAK Adventure Group style and travel experience in the areas of PEAK DMC operations
    Basic computer skills including email, word and excel
    Excellent English language skills

    Other Skills and Attributes

    An understanding of and commitment to PEAK DMC’s Responsible Travel philosophy
    High standards of customer service
    Sound leadership skills
    Ability to work independently and problem solve
    Excellent organisational skills
    Experience in budgeting and handling large sums of money
    An ability to communicate with people from varied cultures and backgrounds
    To be physically fit and healthy to withstand the combination of long hours, and often mentally and physically challenging conditions
    Sense of humour.

    Other Requirements

    Current passport
    Tourism license
    Consent for a criminal records check and medical examination

    Accountabilities
    Annual Operational Accountabilities

    To consistently deliver a high level of Customer Service and Passenger Satisfaction.
    To run all trips to Budget in accordance with PEAK DMC accounting procedures.
    To run trips in adherence to PEAK DMC Itineraries Guidelines and policies and company values
    To carry out administrative requirements in a thorough and timely manner.

    Benchmark Measure

    Passenger feedback.
    Monthly report from accounts dept.Passenger feedback and reporting from RT Co-ordinator, OM, Sales Staff, etc.Complaint letters from travelers and agents.No of incidents resulting from trips led.OM reports and reviews – feedback from associated departments eg; accounts.

    Annual Project Accountabilities OR Performance Pay Goals
    To consistently deliver a high level of Customer Service and Passenger Satisfaction.
    Measures & Targets

    Day to day leading in an organised and professional manner.
    To continually update and increase local knowledge of region/s by actively researching information in books, magazines, internet and interaction with local communities.
    To research and produce articles and interest sheets to add to the PEAK DMC Leaders Website “data bank”.
    To provide regular briefings to passengers.
    Actively assist travelers when problems occur.
    Take into account needs of individuals as well as the group.

    To run all trips to Budget in accordance with PEAK DMC accounting procedures.
    Measures & Targets

    Provide accurate emailed accounts within 2 days of a trip finishing.
    Keep up to date with most recent costings.
    Keep additional costs (e.g. office) to a minimum where possible.

    To run trips in adherence to PEAK DMC Itineraries Guidelines, Policies and Company Values.
    Measures & Targets

    To be aware of current PEAK DMC Policy and Guidelines relevant to leading and to act within these at all times.
    To develop and maintain good working relationships and communication with local operators, fellow leaders and PEAK DMC management.
    To uphold and promote Responsible Travel practices and adherence to Company Values by acting as a role model to other leaders and travelers by demonstrating respect for local people, customs and environments.
    Initiating and/or participating in RT projects.
    To ensure the safety and wellbeing of PEAK DMC travelers by leading trips in accordance with PEAK DMC’s Safety policy.
    Be mindful of the safety of travelers at all times and to take preventative measures to ensure your own safety as well as that of your group members.
    To facilitate interaction with local communities by initiating activities that bring travelers into contact with local communities, e.g. market visits
    To develop language skills in order to act as an interpreter / “go-between”.
    To ensure group members also adhere to PEAK DMC Policy and Guidelines wherever relevant and to act upon behavior that contravene these.

    To carry out administrative requirements in a thorough and timely manner.
    Measures & Targets

    Administrative requirements include; loading passenger insurance and next of kin details onto the web, bookings, trip reports, etc.,
    To communicate with PEAK DMC Office staff, management and fellow leaders in a regular and timely manner.

  • Travelife Auditor

    Travelife Auditor

    Job description
    Role Overview and Duties

    Provide independent, objective assessments that evaluate whether Travelife accommodation providers comply with the Travelife Standard.
    Provide Travelife with detailed assessment reports following each audit.
    During audits, identify and communicate weaknesses and areas for improvement including best practice that goes beyond minimum requirements.
    Take responsibility for arranging audit dates and times with accommodation providers that have been assigned to you for audit.
    Provide outstanding levels of professionalism and customer service whilst remaining independent and objective.
    Undergo the initial Travelife Auditing Training programme at a cost of €300 plus travel & accommodation expenses (free for African based trainees), and keep knowledge and skills current by attending online training sessions, online meetings, reading Travelife updates and attending refresher training when it is offered in your region.

    Education and Experience: Minimum Requirements

    Fluency in English with excellent verbal and written communication skills.
    Undergraduate degree in environmental sustainability, management and/or tourism disciplines OR at least five years’ experience in an environmental or sustainability field.
    An environmental auditing qualification OR at least two years’ experience in developing and/or managing a certification program or standard.
    At least five years’ experience in sustainability.
    Experience with ISO14001 or EMAS.

    Education and Experience: Ideal Requirements

    Fluency in at least one other language with a European language, Turkish, Thai, Vietnamese, Swahili or Arabic strongly desired.
    Tourism industry experience or education, especially in the hospitality sector.

    Remuneration
    A daily rate is paid that depends on the size of the property along with your travel expenses.
    To request further information and an application form, please e-mail lucas@travelife.org.
    Please note that all Travelife Auditors are required to sign an Anti-Bribery and Corruption Statement and agree to the Travelife Auditor Code of Conduct. Copies of these are available to view in advance by e-mailing info@travelife.org

  • Travel Consultant

    Travel Consultant

    Job description
    Everyone who works for us loves travel, and the travel industry. We pride ourselves on our in-depth destination knowledge, our attention to detail and our ethos that nothing is too much trouble. If you have a passion for travel, you’re conscientious and you are good at working with people, we’re looking for you.
    As a Personal Travel Advisor, you will take responsibility for existing clients and build upon our rapidly growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience. Using in-depth knowledge of various destinations, personal insight and the full resource of our products and special unique touches, the service delivered should be consistently exceptional. This is measured through an ability to convert enquiries into profitable sales and deliver against expectations of consistently high client satisfaction and promote repeat business.
    Our key requirement is passion for, and experience in travelling. The position is a very hands-on role and the successful applicant will be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. This is a role where account management and product/business development are important. Experience of working in a similar role at the bespoke end of travel is a benefit but not required and we will consider people with other work experience.