Jobs Kenya

Job Field: Sector in Travels & Tours

  • Reservation Officer

    Reservation Officer

    Job Description
    Reporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a professional, efficient, friendly manner in a leading Luxurious Tour Company.
    Duties & Responsibilities

    Issuing hotel vouchers and reservations arrangement of local and international tours
    Following up on confirmation of booking vouchers
    Reconfirming guests flight tickets before Safari
    Making provisional bookings for our guests
    Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with the approval of the Tour manager.
    Making all the reservations and follow ups and enter all the information on GRANIT SYSTEM
    Ensure clients’ special requests especially on accommodation & room specification.
    Designing Safari Packages for all tours
    Processing payments for suppliers for accounts to make the necessary arrangements for payments.
    Briefing tour leaders before safari.
    Maintaining excellent communication with all our suppliers, local and overseas agents.
    Booking flights as per Company’s specifications
    Preparing files and itineraries with all the information and advance requesting of all services included in the programs.

    Job Qualifications
    Must be proficient in the following areas:

    Degree or Diploma in Tourism Management or its equivalent
    Minimum of at least 3 years’ of tour consultant job experience in a busy Tour and Travel Company
    Proficiency in Computer skills especially GRANIT system
    Must have excellent guests’ service and communication skills
    Excellent time management skills
    Attention to details and high level of accuracy
    Excellent interpersonal and organizational skills
    Ability to make quick and balanced decisions
    Can work on late evening/ night shifts.
    A Team player

    Send your application clearly stating the position you are applying for in the subject line to jobs@micato.co.ke by 18 September 2021.

    Apply via :

    jobs@micato.co.ke

  • Head of Passenger Services

    Head of Passenger Services

    LOOKING FOR A NEW CHALLENGE?
    If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.
    Swissport Kenya Limited is recruiting for the position of Head of Passenger Services, reporting to the Chief Executive Officer, based at Jomo Kenyatta International Airport.
    We are seeking a professional with a proven track record in leading, planning and managing all operational activities associated with passenger service handling. An individual with extensive experience in managing teams in customer service and handling customer airlines contracts.
    MAIN RESPONSIBILITIES

    Full responsibility for delivering effective passenger services solutions to our customer airlines according to the agreed contract and Service Level Agreements (SLA)
    Meet with customers on a regular basis to get feedback and monitor satisfaction levels
    Review new airline and vendor contracts as needed and follow up with appropriate action
    Build and maintain relationships with key stakeholders (internal & external)
    Ensure strict compliance with all international and local government/statutory requirements regarding aviation and passenger handling
    Develop and implement new /amended local procedures where appropriate for any new processes/changes which conform to Swissport Standard operating procedure
    Review key performance indicators (KPI’s) and take necessary actions to meet needs
    Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
    Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
    Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
    Develop, maintain and own business line’s talent mapping and succession plans.
    Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation.
    Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld and that performance is in line with Standard Level Agreements.

    YOUR PROFILE

    Bachelor’s Degree or higher
    Minimum of 5 years’ Senior leadership experience in the aviation industry
    Customer focus and quality awareness
    Strategic Orientation and Business acumen
    Result orientation
    Excellent Communication skills
    Leadership and People management experience
    Ability to work under pressure

    Application letter and CV ONLY clearly indicating position applied for should be forwarded via email: NBO.Recruitment@swissport.com addressed to: The Manager, Human ResourceSwissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.Closing Date: September 17, 2021

    Apply via :

    NBO.Recruitment@swissport.com

  • Tours & Travel Consultant

    Tours & Travel Consultant

    The ideal candidate for this position is a meticulous planner and creative thinker. He or she must have the ability to translate a client’s dream into the reality of an amazing holiday! We are looking for someone who can ask the right questions and then create travel options that will amaze our clients. This person must have been in the industry for at least 5 years and is experienced in preparing, planning and booking unique holiday experiences for the discerning traveller. 
    If you believe you are this person, then Saffara Travel is the company for you. Women candidates are especially encouraged to apply!
    Responsibilities:

    Meticulously designing, creating and implementing holidays and vacation plans for our clients.
    Providing private jets and airline ticket quotes to our clients.
    Liaising with travel partners, including private plane owners, commercial airlines and hotels, to managing bookings and schedules for a seamless journey for our clients.
    Monitoring our clients 24-7 while the client is on holiday.

    Qualifications:

    Bachelor’s degree or equivalent experience
    5 – 8 year professional working experience
    Strong communication and interpersonal skills

    Apply via :

    www.linkedin.com

  • Tour Consultant

    Tour Consultant

    Our client a Tour and Travels Company is looking to hire Tour Consultant
    Workstation: Nairobi
    Job Purpose;
    The Tour Consultant  is responsible for contacting the clients to determine their needs, and then select the most appropriate options given time and budgets also inform clients of cancellation procedures and any applicable penalties. Should also monitor and tend to all queries within short turnaround times.
    Tasks and Responsibilities
    ·        Evaluating and recommending tours and travel costing that is competitive.
    ·        Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
    ·        ensuring all client quotations are followed up for sale conversion.

    writing, translating itineraries and briefing clients before a trip to ensure smooth travel for the clients.
    Liaising  with hotels and airlines for group bookings.
    Liaising with tour operators/ partners in other destinations.
    Preparing proposals and making client presentations.
    Conducting research and constantly sourcing interesting product packages to meet consumer demands.
    Managing customer enquiries and aim to exceeding their expectations
    Designing flexible tour packages, excursions, safaris and other related services in regards to tours, to meet the needs of different clients.
    Handling effectively all aspects of Tour Operations such as itinerary planning, reservations, tour quotations and customer service.
    Possessing knowledge of different inbound and outbound destinations.
    Having knowledge of the East Africa Tourism Product, designing of international itineraries and costing.
    Working on rooming lists and other final details.

    Skills and Qualifications

    Diploma or Bachelor’s Degree in Tousim Management, Business Studies or related field
    5 years experience in a busy Tours & Travel agency environment
    Excellent planning and organizational skills
    Self – motivated, confident and outgoing
    Ability to multi-task
    A team player with good communication skills
    Excellent networking skills.
    Good analytical details.

    All applications should be done on or before close of business 6th  Sep 2021 on link below:
    Only shortlisted candidates will be contacted

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Apply via :

    sult.com

  • Visa Assistant

    Visa Assistant

    The U.S. Mission in Nairobi is seeking eligible and qualified applicants for the position of Visa Assistant.
    Description
    The jobholder will screen and prepare Immigrant Visa (IV) applications according to a complex set of laws and procedures. Procedures are standardized and policies are clearly defined. The jobholder will file and track the status of cases through a computerized system, print visas, and perform quality checks on all documents. The position also involves translation duties, frequent public interaction, the handling of sensitive personal information, drafting letters, email correspondence, and the use of multiple computer databases and applications. The jobholder maintains a strong working knowledge of consular district geography, including cultural considerations for the six designated countries (Kenya, Burundi, Uganda, Eritrea, South Sudan and Somalia) for which U.S. Embassy Nairobi processes IV/DV cases. The incumbent reports to and is supervised by the LES supervisor of the IV/DV Unit.
    Education

    A high school diploma and 2 years of college studies are required.
    Level 4 proficiency in English (reading/speaking/writing) is required; Level 3 proficiency in Somali or Kiswahili (reading/speaking/writing) is also required.

    More Details on Experience

    Minimum of 4 years experience in an office environment translating for the public as needed, handling administrative-related duties and providing customer service is required.
    Experience in an office environment handling administrative duties and dealing with customer service.

    More Details on Skills

    Excellent communication skills and ability to work under pressure.
    Strong writing and typing skills (will be tested) are required.
    Strong computer skills (will be tested on Microsoft Word and Excel) is required.
    Basic numerical skill is required.
    The ability to lift moderately heavy items is required.

    Apply via :

    erajobs.state.gov

  • Travel Product Designer & Consultant

    Travel Product Designer & Consultant

    Job Requirements

    Graduated in tourism, zoology or relevant major, has 3 years’ experience as a Travel Consultant, Guide or relevant experience.
    Rich knowledge with Wildlife, Africa culture and Art, has travel experience in Africa or other Countries.
    Rich experience on outdoor and team building activities or experience with parent-child activity.
    Love natural lifestyle, Cheerful and optimistic, keen to share.
    Strong curiosity and self-motivated. Open and continuous learner.
    Excellent communication and interpersonal skills, good sense of customer service.
    Have good travel product development and wildlife course development capabilities.

    Main Duty

    Develop travel products, including out door, team building, honeymoon, Family etc.
    Development of courses and activity for parent-child projects with wild animals and plants.
    Cooperate with the design department to produce the travel products accessories, such like Web itinerary/ video/ picture/ reels/ brochure/ service manual/ wildlife handbook/ T shirt for event etc.
    Assist the social media department to complete the collection of pictures and video materials.
    Part of customer consultation and service supervisor.

    Send your CV, Cover Letter, Portfolio and your Social Media Handles to our email: info@bobuafrica.com(Set your Email title as Job title + Your name)

    Apply via :

    info@bobuafrica.com

  • Travel Advisor

    Travel Advisor

    Job Purpose:
    Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.
    Principle Accountabilities:
    Ticketing

    Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
    Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
    Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
    Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
    Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
    Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
    Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
    Correct CRS usage and queue management to reduce cost and increase revenue generation.

     
    Customer Service

    Actively build relationships with clients by offering good customer service to retain and recruit new customers.
    Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
    Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
    Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
    Handle customers complaints (denied boarding, baggage etc to ensure customer satisfaction and retention
    Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
    Handling GSA services –Ticket issue to increasing KQ network through joint ventures.
    Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
    Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.

    Documentation

    Reconciling of sales returns to account for personal daily sales.
    Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
    Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.

    Sales

    Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
    Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

    Knowledge, Skills and Experience

    Must have Basic Airline fare and ticketing training.
    1-2 years’ experience in a sales role will be an added advantage.
    Sound knowledge of domestic & international travel requirements/trend/availability.
    Exemplary sales skill and customer-oriented approach.
    Good knowledge of computer reservation systems (CRS).
    Ability to interact, communicate & negotiate effectively.
    Fluency in English/multi-lingual.
    Initiative and pro activeness.
    Solution oriented.
    Passion about travel and tourism.

    Interested candidates who meet the above requirements are requested to submit their application by attaching a detailed curriculum vitae either through LinkedIn or send an email to Recruitment@kenya-airways.com. Only short-listed candidates will be contacted.Kenya Airways is an equal opportunity employer

    Apply via :

    Recruitment@kenya-airways.com

  • Travel Logistics Specialist Cultural Orientation Trainer Travel Logistics Manager

    Travel Logistics Specialist Cultural Orientation Trainer Travel Logistics Manager

    Primary Purpose
    This position is primarily responsible for day-to-day management of travel and Logistics project related activities within the unit in accordance with CWS policies and procedures. This position will uphold best travel practices while identifying cost-saving strategies, train, coach and mentor Travel & Logistics Officers in Nairobi and offer support to the Logistics Officers within sub-offic es in the region.
    Supervision
    This position directly Supervises Travel & Logistics Officers in Nairobi.
    This Position reports directly to the Travel & Logistics Supervisor
    Education:

    Bachelor’s Degree or equivalent in Business Administration, Public Administration, or other related field required.
    Knowledge in International relations is preferred.

    Experience:

    Eight (8) year’s work experience is required.
    Experience in field team processing activities for various locations is preferred.
    Experience in managing administrative roles is preferred
    Experience managing travel budgets is preferred
    Project management experience is preferred
    Knowledge in Amadeus or other booking tool is an added advantage

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Head of IT Infrastructure & Operations

    Head of IT Infrastructure & Operations

    Position Description
    The job holder will be responsible for d.light Kenya’s end-to-end delivery of IT business systems integration and support requirements. The services will include (but not limited to) supporting connectivity & integration engagements and projects, 3rd party vendor engagements, system availability, and redundancy management.
    R&Rs

    Define & follow-through on all IT-related project deliverables to support Kenya’s business needs. Such activities will include:
    Manage a team of IT resources delivering support to the Kenya market.
    Lead & create a climate that attracts, retains, and motivates top-quality team members.
    Drive the SLA performance management for all services.
    Drive maintenance of pay-bill platforms with identified mobile service providers (B2C, B2B, etc).
    Set up and deploy related interconnection activities with selected contact center partners.
    Contract sign-offs to deploy and maintain IT infrastructure in d.light offices in Kenya.
    Drive the integration of d.light systems with communication platforms in Kenya (SMS, USSD, etc.).
    Oversee user training and documentation on technology systems.
    Overall responsibility of business systems availability to ensure operations are managed as required, including providing visibility of system availability to key business stakeholders in real-time. This will involve systems uptime, designing and deploying business continuity plans, remedy and escalation management,
    project management of business systems initiatives, and 3rd party vendor management.

    KPIs

    Deployment of systems as per approved project milestones (time, cost, and scope).
    Deployment of business redundancies for systems and applications.
    Signed off Processes and SOP that guide on business system management.
    Vendor/ 3rd party compliance to agreed deliverables.
    Attainment of set system target deliverables notably:

    System Availability and uptime at 99.99%
    Problem Resolution Time
    First Time Resolution Rate
    Service Level Agreement compliance

    Desired Skills and Experience

    Degree in Computer Systems Design, Computer Science, Electrical and Electronics Engineering, and/or equivalent work experience.
    Experience with database platforms, including Microsoft SQL Server and Oracle Database, will be required.
    Minimum of 5 years direct experience managing applications and/or systems management with demonstrated success as a manager. As well as experience in deploying business systems will be desired (e.g. deploying an ERP system, system integrations (with internal and external vendors), and contract negotiations and SOP/ Process management)
    Proven track record of delivering integration solutions in complex environments with multiple delivery teams.
    Experience in managing relationships with third-party System Integrators for SMEs.
    Experience leading a team in a fast-paced environment preferably in a commercial organization, partnering with senior business leaders.
    Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
    Superior verbal and written communication skills, with an emphasis on tact and diplomacy.
    Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills.
    Passion for social enterprise, development of people, and environmental benefits

    Candidates who meet the requirements should submit their CV and cover letter to recruitment.kenya@dlight.com before 26 th March 2021.

    Apply via :

    recruitment.kenya@dlight.com