Job Field: Sector in Sales / Marketing / Retail / Business Development

  • Product Developer – Tours & MICE

    Product Developer – Tours & MICE

    Job Description
    FCM Travel Solutions (trading as Charleston Travel Ltd) is seeking a Product Developer who will come up with captivating local and international tour packages that will attract a large number of holiday makers, groups and the Bleisure market.
    Main Responsibilities:

    Product planning, development & distribution – local & International packages. i.e. Africa, Europe, Asia and other destinations.
    Negotiating best rates from hotels and other suppliers.
    Marketing of tour products and groups

    Required Experience:

    Extensive knowledge of the hotels industry
    Demonstrable experience in developing and marketing of tour products to various destinations including Asia, Africa, Europe and the USA.
    A proven track record of getting the best deals form hotels and other suppliers
    At least 5 years’ experience in a similar role
    Good product knowledge of Tours & MICE
    Good relationships with various partners-hotels, ground handlers, airlines etc
    Possess a lot of drive and passion for the job

  • Portfolio Manager

    Portfolio Manager

    Job description
    Overview
    Samasource Impact Sourcing Delivery Center -SamaDC, is seeking a seasoned BPO leader to oversee the day to day business operations of the center. The Portfolio Manager represents customer needs and goals within the organization to ensure quality of delivery by meeting client SLAs. The Portfolio Manager will oversee projects and business relationships with assigned accounts.
    Job Description
    Reporting to the Head of Service Delivery, the Portfolio Manager will be responsible for:
    Supervising and coordinating the work efforts of the Samasource contact center team by leading, motivating and driving performance.Ensuring that the allocated work is done professionally as per the required standards and targets defined and desired by Samasource.Working closely with the Training and Quality Departments to achieve the desired results with the goal of achieving the right standards in performance appraisals.
    Responsibilities
    Responsibilities will include but not be limited to:

    Oversee a portfolio of projects by recruiting and managing the team and overseeing the account management and team leaders Managing Account Managers and recruiting a high-caliber team;
    Driving monthly performance of productivity, quality and impact goals by ensuring that appropriate KPIs are set, monitored real-time and attained.
    Preparing and monitoring work plans and task schedules by incorporating sales pipeline into planning, and developing and executing capacity schedules.
    Preparing SamaDC performance reports by ensuring timely collection and analysis of data and trends.
    Executing continuous improvement program by identifying and resolving problems; initiating corrective operational actions; preparing and executing action plans; completing system audits and analyses; managing system and process improvements.
    Coaching and developing team members through regular monitoring and feedback.
    Maintaining operational and technical knowledge by tracking emerging trends in data center operations management.
    Achieving customer service level agreements (SLAs) through operational excellence and KPI management management.
    Initiating ISO standards, as necessary, and ensuring ongoing compliance.
    Project management
    Manage and deliver project work and reliable information in accordance with agreed plans and schedules.
    Ensure that all monthly revenue targets are attained and surpassed with timely and high quality project execution.
    Manage new project launches in collaboration with the Sales, Delivery and SamaDC management teams.
    Provide internal and external stakeholders with transparent and attentive project management support covering production and quality management.
    Manage, organize and coordinate the day to day work of the account management and production staff of the different accounts within the Centre to deliver the highest standards of service to clients.
    Lead and manage the account management and production staff, ensuring that they are well trained, and motivated to meet the objectives and priorities of the Centre.

    Qualifications Required

    A Bachelor’s degree in Business Operations or related discipline or equivalent work experience
    Advanced Excel skills
    Proficiency in Microsoft Word, Outlook, PowerPoint

    Experience

    A minimum of three years of experience at BPO operations management level
    2 years account management/client services experience will be an added advantage
    Demonstrated ability to collaborate across an enterprise toward mutual success
    Capability and flexibility to meet demands and change drivers
    Significant experience in professional client relationship management
    Experience in BPO management, including operational planning and execution, process design, systems and capacity planning.
    Ability to work across groups managing individuals both directly and indirectly to achieve a common goal.
    A good understanding of start-up and change management.
    Strong communication and facilitation skills.
    Proven ability to understand, interpret and identify opportunities from business financials and impact metrics.
    A keen attention to detail and budgetary restraints
    Full awareness of creative processes and techniques – including digital platforms

  • Business Development Manager – Retail Sales

    Business Development Manager – Retail Sales

    JOB PURPOSE STATEMENT
    To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio growth and achieving sales and income targets.

    The job includes supporting completion and processing of applications;
    providing scheme terms to the Corporates;
    administration of service delivery by the service providers;
    and providing customer services to optimize customer satisfaction.

    The incumbent will also provide product and process training to relevant customer-contact staff in the branch and CBA@work distribution channel.
    KEY RESPONSIBILITIES

    Achievement of Corporate and Personal insurance products sales targets (50%)
    Quality of customer portfolio maintenance and renewal/cancellation services (20%)
    Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance(15%)
    Management of customer expectations (15%)

    COMPETENCE REQUIREMENTS

    Excellent Interpersonal skills. Team player and able to work with minimum supervision
    Selling and negotiation skills to prospect and close business to grow customer numbers and customer product uptake
    Intimate knowledge of bank assurance products
    Planning & organizing skills for effective time utilization in achieving the objectives of the position.
    An understanding and application of commercial and financial principles.
    Ability to view issues in terms of costs, profits, risks, markets and added value.
    An understanding of the insurance legal environment and compliance issues related to insurance
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Excellent verbal and written communication skills
    Training techniques to structure and conduct training to the channel personnel
    Technical and relationship management skills to effectively perform the mix of activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
    Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
    Good presentation, influencing and negotiation skills

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University Degree -Upper 2nd Class or equivalent.
    At least 3 years working experience with insurance providers. Sales experience in insurance is an added advantage
    COP in Insurance would be an added advantage. Successful candidate will be required to sit and pass the exams within 6 months of joining.
    Proficiency in use of Microsoft Office Packages

  • Technical Sales Manager

    Technical Sales Manager

    Are you a Sales Engineer or Sales Executive from a Fire & Security background looking to work for a senior position in a growing company where you can grow and shape your own team?
    The technical sales manager will predominately be selling a varitey of security solutions such as maintenance and small install works for Fire Alarms, Disabled Refuge, Intruder Alarms, Access Control, Door Entry and CCTV systems, the successful Sales representative will be selling to Mechanical & Electrical contractors.
    Qualifications

    Bachelor’s degree in Technology Engineering or equivalent.
    At least 8 years’ hands on experience in technical sales of Fire & Security industry Experience
    Demonstrated track record of outstanding sales performance
    Strong interpersonal and communication skills.
    Result oriented, consistent and reliable.
    Strong interpersonal and communication skills.
    Result oriented, consistent and reliable.
    Have a good client base with proven fire and security design and sales experience
    Previous experience of the Fire and Security Industry Essential
    Able to prepare quotes and costings from specifications and Tenders

  • Irrigation Sales Manager

    Irrigation Sales Manager

    Job description
    Position Description:
    Reporting to the Irrigation Manager.
    The Irrigation Sales Engineer will be responsible for:
    Developing individual sales strategies and business plans that will ensure that the Irrigation business objectives are met in terms of Profitability, Customer retention and growth.
    Major Areas of Responsibility

    Marketing of irrigation systems (Overhead and drip irrigation) Green house covers and structures.
    Innovation and implementation of new ways of irrigation which are cost effective in use.
    Direct sales of irrigation equipments
    Design of drip and overhead irrigation systems.
    Assist in follow up of debts initiated by self.
    Visit existing customers to maintain the account as well as establish new accounts.
    Participate in approved irrigation fairs and exhibitions.
    Fully develop assigned irrigation markets and products
    Meet irrigation budgets set by the irrigation Manager.
    Update the irrigation Manager on daily sales plans, visits and work schedules
    Prepare weekly sales plans and forward to irrigation manager.
    Maintain the set sales margins for all products
    Performing any other duties as may be assigned by the Irrigation Manager and or his assigns from time to time.
    Scope of Responsibility
    Geographical Scope Kenya

    Minimum Qualifications

    A University degree or diploma in Engineering disciplines like Water, Civil and
    Agricultural Engineering specialties.
    Any further qualification in Sales would be an added advantage
    At least 4 years experience in Engineering and Sales management.
    Strong understanding of customer and market dynamics and requirements.
    Willingness to travel and work in a local, regional and global market set up.
    Proven leadership and ability to drive sales and manage teams.
    Proficient in the use of MS Office 2000, Internet and E-mail.
    Posses excellent verbal and written communication skill to prepare proposals and tactfully and decisively manage clients, suppliers and other third-parties
    Driven and able to motivate others; providing creative and innovative solutions to internal and external clients

  • Total Reward Partner

    Total Reward Partner

    Job description
    The role holder will be the custodian of all policies, procedures and practices related to compensation and benefits and compliance to such policies; and will align compensation and benefits costs to targeted benchmarks as well as advice and inform business decisions related to aspects of compensation and benefits.
    The success of this role is the ability to understand the remuneration philosophy and ensure that the compensation and benefits function adds value to the people management agenda.
    Accountabilities:

    Reward Strategy & Management

    Work with HR colleagues and the leadership team of the organisation to develop a total reward strategy comprising compensation, benefits, non-financial reward and an employee value proposition in line with the organisations total reward philosophy and methodology.
    Drive and manage the job evaluation process for both organisation-wide reviews and specific reviews with requesting parties. Align job evaluation ratings against job profiles and determine the appropriate remuneration position for the job. Present proposals for approval and implement the approved course of action within agreed deadlines.
    Drive the design of benefit schemes e.g. medical, pension, and participate in the relevant forums where required.
    Integrate the total rewards strategy with the employee life cycle.
    Review and influence the design of incentive pay practices including sales incentive schemes to keep them competitive, enable them to drive business results and contribute positively to the overall people management agenda
    Develop monetary and non-monetary employee programs designed to recognize employee performance and special achievements
    Conduct and/or participate in market analysis and remuneration benchmarking, draft and present proposals that maintain competitiveness and internal relativity for review and for approval within HR department and the organisations leadership team / the Remuneration Committee, as appropriate. Implement approved proposals within agreed timelines.
    Engage with statutory bodies to ensure compliance to legislative requirements.
    Update and maintain the remuneration policies, tools and infrastructure and present new proposals as required.
    Continuously educate leadership and the HR team on reward philosophy, policy and practise and drive adherence to the same.

    Financial Management

    Support the labour planning process and drive the development of related employee budgets. Compile, monitor and execute approved employee related cost budgets.
    Confirm employee budgets support business objectives, are cost effective and aligned to the total reward strategy.
    Advise leadership on relevant benchmarks to determine annual reward allocation as well as interim reward allocation.
    Advise the HR teams and line managers on parameters for offers of employment / promotions, etc., such that the integrity of reward philosophy and strategy is maintained.
    Continuously explore alternatives to restructure and optimise the labour cost.

    Team Leadership

    Manage the achievement of KPI’s for all team members and address all performance issues promptly.
    Maintain continuous learning to stay abreast with best HR practises.

    The ideal person for this role will:

    have a degree in human resource management or a related field from an accredited institution of higher learning. A post-graduate certification in reward is a plus;
    be registered with, and have a valid 2018 Practicing Certificate from, the Institute of Human Resource Management, Kenya;
    have at least 5-8 years’ of solid human resource management experience with significant focus on remuneration, with particular attention and exposure in the salary survey and job evaluation processes, incentive schemes, pay management, and in addition, at least 3 years’ experience gained at the management level;
    be technically adept in reward management, job evaluation, salary structuring, incentive scheme design, pay management, organisation design, etc.;
    have a well-developed understanding of the current practices in reward management, competition in the labour market, benchmarking and interpretation of market data with working knowledge of the key stakeholders and services providers in the sector;
    highly numerate with a strong affinity for numbers, analytical, able to develop scenarios’, with sound business and financial acumen, with a demonstrated understanding of the impact of the same on the business;
    strong level of influence and negotiation skills. Able to establish and maintain healthy working relationships with people in course of work;
    excellent communication, report writing and presentation skills;
    have working knowledge of an HRIS system and intermediate level proficiency in MS Office applications i.e. Word, Excel, PowerPoint, MS Project, Outlook, etc.;
    independent and mature, able to work alone on a broad variety of projects; and positive, energetic self-starter with a high level of personal drive and resilience, with unquestionable integrity, confidentiality and respect.

    Remuneration: The salary offered for this position is competitive and negotiable dependent on experience and demonstrable contribution.
    If you are interested in the above position and meet the above criteria, please send in your application via electronic mail to Totalreward@tgagroupea.com attaching a full résumé / curriculum vitæ in Microsoft Word Document (.doc /.docx) format.

  • Principal Trade Development Officer 

Principal Finance Officer

    Principal Trade Development Officer Principal Finance Officer

    Job Group ‘N’
    Ref: NO MCG/PSB/2017/010
    Responsibilities

    Analyzing economic and trade data and reports;
    Disseminating business information;
    Facilitating trade promotion activities;
    Conducting surveys and mapping of various business activities;
    Sensitizing the business community on sources of credit available to Micro, Small and Medium Enterprises (MSMEs);
    Promoting entrepreneurial venture creation, growth, development and graduation Micro, Small and Medium Enterprises (MSMEs);
    Providing training, consultancy and extension services on trade issues;
    Monitoring and analyzing price and supply trends of essential commodities in the domestic market;
    Administering the Joint Loan Board (JLB) scheme;
    Providing information on government policies for trade promotion and development and managing business information and solution centres;
    Identifying business opportunities in the domestic market;
    Undertaking research and carrying out market intelligence for trade development;
    Monitoring the impact of trade practices;
    Advising development communities on trade matters;
    Preparing periodic field reports and returns on trade activities;
    Promoting public-private sector partnerships;
    Carrying out inspection of Joint Loan Board (JLB) activities and preparing reports;
    Mobilizing the business community to participate in trade fairs and exhibitions;
    Preparing background papers and briefs on trade issues;
    Undertake intra and inter County liaison on trade matters for trade development;
    Preparing the development plan chapter relating to domestic trade in the County development plan administration.

    Requirements

    Bachelor’s degree in any of the following disciplines: -Commerce, Marketing, Business Administration, Business Management, Entrepreneurship, Economics, International Trade/Business/Relations or its equivalent from a recognized Institution;
    Demonstrates professional competencies and outstanding administrative and managerial capability in trade development services;
    Certificate in computer applications from a recognized institution;
    Served for a period of not less than eight (8) years three (3) of which must be in a management position in the public service or private sector organizations;
    Satisfy the requirement of chapter six of the constitution of Kenya 2010.

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  • Business Development Manager 

Relationship Manager

    Business Development Manager Relationship Manager

    As the Business Development Manager, your main role will be to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. You will be the one to ensure smooth running of operations to maximize sales and minimize costs.
    You are expected to have and gain knowledge of diverse business subjects such as sales and marketing. You should be able to motivate personnel (Relationship Managers and agents) to perform according to their maximum capacity. Your goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
    Responsibilities

    Participate in the corporate periodic strategy and business planning workshops. This preparation includes lessons learned, expected financial returns, previous planning period performance (actual vs planned) assessment, market assessment, external environment assessment, competitiveness and positioning assessment, shortlisted new ideas, emerging trends and future projections in the real estate markets.
    Develop budget for the department and seek approval on manpower and budgets from the Head of Sales. Responsible for the identification of new business opportunities through alliances, Joint Ventures, acquisitions, mergers, etc.
    Present new opportunities for property sales and management to the Head of Sales for review and approval.
    Conducting market research to collect data and draw inferences to arrive at decision points, considering the overall strategic direction of the Sales Department.
    Assisting in the structuring of sales of property in the most effective manner possible.
    Preparing detailed proposals for new businesses/ ventures including development of feasibility studies using third parties, where deemed necessary. Submit proposals to the Head of Sales for review and approval.
    Ensuring that newly identified opportunities are in line with risk management and diversification strategies.
    Maintaining the highest level of confidentiality during the whole cycle of the business transaction.
    Make sales for the company properties as required and projected. Acquire properties for management services.
    Holding regular discussions with stakeholders to obtain buy-in of new business cases.
    Conducting due diligence on potential partners and recommending the same to the Head of Sales for review and approval.
    Prepare ad-hoc reports/briefs on strategic initiatives and opportunities.
    Lead and guide relationship managers and sales agents by providing them with technical guidance, training and the required growth opportunities to ensure that they are developed for higher level roles.
    Set targets for relationship managers and sales agents achievable weekly, monthly and quarterly.

    Qualifications for Business Development Manager

    Should have a Degree in Business related course.
    Minimum 5 years hands on experience in sales in real estate.
    Should have proven track record of good performance in the real estate industry

    Skills Required

    Excellent communication skills.
    Excellent driving skills are an added advantage
    Proactive, confident, ambitious and focused
    A team player and ability to work well with others.
    Have good organizational skills
    Computer literate
    Able to do presentations effectively
    Good negotiation skills
    Should have a drive towards keeping updated with trending information on real estate
    Ability to write documents in a professional style

    go to method of application »

  • Field Sales Territory Executive

    Field Sales Territory Executive

    Job description
    Sage currently has an exciting opportunity for an experienced Field Sales Executive for the Nairobi Office.
    Job purpose:
    This role plays a central part in growth of revenue and client relationships across each of the identified territories. This position typically performs a new business development and client management function between the strategic business needs of Sage, it’s Business Partners(BPs) and clients.
    The purpose of Field Territory Sales Executive role is to provide direct sales for training, with the key focus to:

    Maximise sales revenues from new and existing clients and Business partners
    Establish and maintain business relationships with existing and new clients, business partners in order to identify business development opportunities
    Champion the Learning Services Value proposition internally and externally across the Territory
    Establish the LS presence across the regional territory via Business Partners and Accredited Training Centres (ATCs)

    Key responsibilities:

    Budget – Update invoicing against budget.
    Update change requests against budget available.
    Manage quotations for additional change.
    Scope – Track and manage sign off against agreed scope.
    Update project records and documents.
    Schedule – Track activities against schedule.
    Manage and highlight upcoming activities.
    Manage and highlight overdue activities.
    Update schedule with any changing.
    Monitor Control and Report – Monitor progress, risk, issues, changes, budget and support cases. Weekly Flash reports on project health.
    Timely escalation of risks, issues and support cases.
    assessing customer requirements and ensuring that these are met
    setting customer service standards
    specifying quality requirements
    investigating and setting standards for quality and healthensuring that methodology processes comply with standards at all Business Partners

    Qualifications & experience required:

    Business development background
    At least 3-5 years in a training Field sales environment or similar.
    At least 3-5 years management experience in a sales environment.
    At least Channel development/management experience
    Minimum of 3 years territory experience in IT sales (East, West Africa & ME)
    In depth Knowledge of our Sage products or similar industry related products.
    Great communicator who can build strong relationships with stakeholders in AME and Globally, both internally and externally.
    Knowledge of the territory, client and client’s industry
    Knowledge of CRM database systems
    Basic accounting and financial understanding
    Basic HR training business process understanding
    Selling and negotiating skills
    Driven by customer for life philosophy

  • Retail Manager

    Retail Manager

    Job description
    The role is within the Customer Service Division and reports to the Director of Customer Service. Based in Nairobi, there will be frequent travel to other counties.
    Responsibilities include;

    Business Planning – Continually monitors Airtel shops & Airtel franchise managed shops, sales recruitment process to ensure that targets are met and drives the distribution of branding and promotional materials to the shops
    Retail Operations – Implementation & Control of retail operations; grow the Airtel market share/presence within the channel
    Customer Experience – Ensure highest levels of customer satisfaction on any request, query, and complaint of walk-ins.
    Management, co-ordination and Support of Airtel Shops – Recruits Airtel shops & Franchise shops and negotiates stocking agreements.
    Performance Management – Work with the regional retail managers and teams to monitor and drive retail KPIs and drive shops teams to achieve the key deliverables through
    Airtel shops and Airtel partner managed shops
    Manage Retail budget, projects, people and process to achieve set targets – drive optimization to ensure ROI
    Develop initiatives – ensure staff engagement and motivation levels are maintained to enhance staff growth and performance

    Qualifications:

    Bachelor’s degree in a business related function
    7-10 years’ work experience in retail sales within FMCG or telecom industry
    At least 2 years in Airtel Shops & Franchise Shops and good knowledge of channels is preferred
    Able to handle, prioritize, multiple projects simultaneously and
    IT literacy
    Hands on approach able to operate in a performance driven organization

    Competencies and behaviour

    Ability to work under high stress with short-term targets and objectives
    Business awareness
    Strong analytical skills and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal and presentation skills
    Excellent and effective communications skills, both orally and in writing