Job Field: Sector in Procurement / Store-keeping / Supply Chain , Sales / Marketing / Retail / Business Development

Sun King Store Executive – Mombasa Sun King Store Executive – Emali Sun King Store Executive – Tongareni Sun King Store Executive – Moyale

What you would be expected to do
Stock Management:

Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

Stock holding – weekly
Store management – System failures, Alarm performance, repairs, security issues etc
Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
Products availability in the field

Asset Management:

Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management:

Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance:

Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance:

Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team leaders in the AHQ.

Budgeting and Cost Tracking:

Ensure all shop expenses are tracked and reported as directed.
Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you

Hold a Degree/ Diploma or equivalent from a recognized institution.
Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
Have strong computer skills – MS Excel skill is mandatory.
Have experience in the use of technology – smartphone and web-based applications.
Possess a high level of integrity and professionalism.
Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

What We Offer

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Export Manager Marketing Officer

Job Description
Our client is a manufacturer of galvanized wire. They seek to hire an Export Sales Manager who will be tasked with executing the company’s sales plan, thereby ensuring profitability and growth of the company’s brands in the designated Country and exploring new export markets to ensure the full capacity of production lines on all products.
Key Responsibilities:

Ensure smooth clearance of goods at the border.
Monitoring export costs and ensuring they are standardized.
Maintain good relationships with government agents/suppliers.
Offer a quick response to any export issues.
Export Team management
Ensure market penetration of products into competitor’s markets.
Ensure customer complaints are resolved within 24 hours.
Develop and grow existing accounts.
Coordinate awareness raising for products through the use of presentations and training which are specifically designed for the Country.
Assist, advise, and participate in developing and implementing agreed strategies that grow the volume and profitability of the business in the assigned markets/regions.
Analyze all market intelligence reports and identify all new business opportunities to expand business and maintain an efficient portfolio.
Manage all communication with technical departments and perform various tests on products to ensure optimal quality of all products.
Operate pricing policy, quotations, and price follow-up of a range of products with all prospective clients and distributors with a focus on winning business quotes.

Requirements

Candidates should have 10 or more years of experience in the imports & exports industry.
Bachelor’s Degree in any discipline, preferably in Business Administration.
Have to be familiar with surrounding Export markets.
Familiar with the Tax Structure of different Countries.
Should have experience in doing/ managing clearing at the Kenyan border.
Good leadership skills.
Managed a team before.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Head of Distribution & Business Development Legal Affairs Officer

A financial services group in Kenya (Life, General Insurance and Asset Management) is looking for Head of Distribution & Business Development. This role is responsible for driving new business acquisition and retention of existing business on a profitable basis and ensuring achievement of revenue and profitability targets. Manage and drive the identification and development of distribution channels to support the delivery of revenue and profitability targets while ensuring excellent client experience. Lead in preparation of business plans, and coordination of marketing and sales strategies.

Job Responsibilities
Strategy & Implementation

Develop and implement strategies to identify and develop business opportunities in existing and under penetrated markets (both traditional and non-traditional markets).
Drive the implementation of the strategy to maximise revenue and profitability through alignment of in-house products and solutions.
Implement and operationalise tactical plans in collaboration with executive management and other relevant business stakeholders enable service delivery and achieve business objectives.
Optimise utilization of the Company’s comparative advantage (in resources, assets, product range and market leadership) to promote prospects for business acquisition and retention
Carry out relevant market research and take all necessary actions to ensure that the Company remains competitive.
Investigate competitors’ activities and overall economic and social trends whilst drawing up action plans to stimulate profitable revenue growth.
Develop and sustain a competitive edge for the company through external networking, benchmarking and representation on related forums and any other approved channels.
Build and maintain strategic partnerships with business partners, stakeholders and business areas in order to understand business priorities and requirement.

Internal Processes

Co-ordinate the activities of and manage the sales teams.
Set meaningful and measurable objectives (annual targets) that deliver company goals and objectives on revenue growth and profitability
Facilitate initiatives aimed at equipping the sales force in business to identify and meet clients’ need and improve client engagement.
Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.
Periodically review existing products and proposes changes/ enhancements based on client needs, propose and lead in customised solutions for clients across licences within the CVP framework. with a view to enhancing their quality.
Assist in capacity building within the support operations of the business to ensure efficient process turnaround times and seamless client service
Drive the application of good governance principles and legislative compliance within the area.

Client

Develop, maintain and build strong long-standing relationships with existing and potential clients including brokers, agencies and direct clients, and other relevant stakeholders.
Carry out and coordinate product training for brokers, agencies and direct clients across business lines.
Effectively manage intermediary relationships and ensure SLA management with internal and external stakeholders.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
Establish a customer service framework that drives efficient and effective client management, administration and maintenance.
Collaborate with senior staff in other departments to enhance a well-coordinated approach to service delivery and customer service.
Drive the design and application of a stakeholder feedback capability in respect of service delivery.

Compliance & Best Practice

Ensure strict compliance with internal and regulatory processes and controls.
Responsible for the implementation and adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Manage portfolio risks and regulatory compliance aspects regarding business acquisition.
Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice

Reporting

Prepare periodical business performance reports for internal and external use and/or consumption.
Analyse performance against monthly, quarterly and annual targets and provide reports that include remedies for any negative variances.
Ensure incident reporting is done in a timely manner.
Ensure regulatory returns, reports and other compliance documents are prepared and submitted in a timely manner. Including follow up or approval and/or closure.

People

Promote a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Establish, develop and manage a team with the requisite skills and aptitude to deliver on the Company’s strategy
Identify, define, communicate and obtain buy-in for performance expectations through the implementation of aligned KPIs for the team.
Execute effective workforce planning practices and actively participate in recruitment of suitably qualified talent for the department in line with the company’s policies.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Conduct periodic training needs assessment form the department members and recommend training programs to address any gaps within company policies and practices.
Conduct continuous training, guidance, coaching and mentoring for the team.
Take ownership for own learning and development.

Other Requirements

Minimum of Insurance, Sales or Marketing degree
Professional Insurance qualifications
Insurance Body Membership and Accreditation
8 – 10 years’ post qualification experience in the financial sector, largely focused on insurance sales, and at least 5 years of effective management of a substantial insurance client portfolio.
In depth understand of local Insurance practices, laws and regulatory requirements. Strong existing relationships with leading insurance intermediaries would be a significant advantage.
Demonstrable in-depth understand of insurance regulatory frameworks as pertains to insurance practices and products.
Good communication and presentation skills at a senior level
Extensive strategic planning, budgeting and management experience.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Retail Manager

Key Requirements:

Procurement and identifying new supplier relationships in line with the overall ethos of the brand and be innovative and ahead of the compset
Receive all stock from suppliers and enter into software, ensure correct coding and pricing, resolve discrepancies
Prepare and package all items for dispatch with relevant documentation
Inventory management and stock control across all properties, maintaining par stock levels
Refreshing the look and feel of the shops regularly including guest and GM feedback to improve overall guest experience
Working with the teams on the ground to reach targets
Analyse financial reports and key performance indicators (KPIs) to make informed decisions
Monitor sales performance and analyse sales data to identify trends and opportunities for improvement
Prepare regular reports on sales, inventory, and other relevant metrics
Provide updates to upper management on store performance and challenges

Qualifications:

Bachelor’s degree in Business, Procurement – Retail Management, or related field (preferred)
5-7 years proven experience in retail management
Strong leadership, interpersonal, and communication skills
Excellent organisational and time management abilities
Proficiency in using point-of-sale (POS) systems and other retail software
Knowledge of retail operations, merchandising, and customer service principles
Analytical and financial skills to interpret sales data and make data-driven decisions
Ability to work flexible hours, including weekends and holidays when needed

Apply via :

www.summitrecruitment-search.com

November 2, 2024
Head of Distribution & Business Development Legal Affairs Officer

A financial services group in Kenya (Life, General Insurance and Asset Management) is looking for Head of Distribution & Business Development. This role is responsible for driving new business acquisition and retention of existing business on a profitable basis and ensuring achievement of revenue and profitability targets. Manage and drive the identification and development of distribution channels to support the delivery of revenue and profitability targets while ensuring excellent client experience. Lead in preparation of business plans, and coordination of marketing and sales strategies.

Job Responsibilities

Strategy & Implementation

Develop and implement strategies to identify and develop business opportunities in existing and under penetrated markets (both traditional and non-traditional markets).
Drive the implementation of the strategy to maximise revenue and profitability through alignment of in-house products and solutions.
Implement and operationalise tactical plans in collaboration with executive management and other relevant business stakeholders enable service delivery and achieve business objectives.
Optimise utilization of the Company’s comparative advantage (in resources, assets, product range and market leadership) to promote prospects for business acquisition and retention
Carry out relevant market research and take all necessary actions to ensure that the Company remains competitive.
Investigate competitors’ activities and overall economic and social trends whilst drawing up action plans to stimulate profitable revenue growth.
Develop and sustain a competitive edge for the company through external networking, benchmarking and representation on related forums and any other approved channels.
Build and maintain strategic partnerships with business partners, stakeholders and business areas in order to understand business priorities and requirement.

Internal Processes

Co-ordinate the activities of and manage the sales teams.
Set meaningful and measurable objectives (annual targets) that deliver company goals and objectives on revenue growth and profitability
Facilitate initiatives aimed at equipping the sales force in business to identify and meet clients’ need and improve client engagement.
Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.
Periodically review existing products and proposes changes/ enhancements based on client needs, propose and lead in customised solutions for clients across licences within the CVP framework. with a view to enhancing their quality.
Assist in capacity building within the support operations of the business to ensure efficient process turnaround times and seamless client service
Drive the application of good governance principles and legislative compliance within the area.

Client

Develop, maintain and build strong long-standing relationships with existing and potential clients including brokers, agencies and direct clients, and other relevant stakeholders.
Carry out and coordinate product training for brokers, agencies and direct clients across business lines.
Effectively manage intermediary relationships and ensure SLA management with internal and external stakeholders.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
Establish a customer service framework that drives efficient and effective client management, administration and maintenance.
Collaborate with senior staff in other departments to enhance a well-coordinated approach to service delivery and customer service.
Drive the design and application of a stakeholder feedback capability in respect of service delivery.

Compliance & Best Practice

Ensure strict compliance with internal and regulatory processes and controls.
Responsible for the implementation and adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Manage portfolio risks and regulatory compliance aspects regarding business acquisition.
Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice

Reporting

Prepare periodical business performance reports for internal and external use and/or consumption.
Analyse performance against monthly, quarterly and annual targets and provide reports that include remedies for any negative variances.
Ensure incident reporting is done in a timely manner.
Ensure regulatory returns, reports and other compliance documents are prepared and submitted in a timely manner. Including follow up or approval and/or closure.

People

Promote a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Establish, develop and manage a team with the requisite skills and aptitude to deliver on the Company’s strategy
Identify, define, communicate and obtain buy-in for performance expectations through the implementation of aligned KPIs for the team.
Execute effective workforce planning practices and actively participate in recruitment of suitably qualified talent for the department in line with the company’s policies.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Conduct periodic training needs assessment form the department members and recommend training programs to address any gaps within company policies and practices.
Conduct continuous training, guidance, coaching and mentoring for the team.
Take ownership for own learning and development.

Other Requirements

Minimum of Insurance, Sales or Marketing degree
Professional Insurance qualifications
Insurance Body Membership and Accreditation
8 – 10 years’ post qualification experience in the financial sector, largely focused on insurance sales, and at least 5 years of effective management of a substantial insurance client portfolio.
In depth understand of local Insurance practices, laws and regulatory requirements. Strong existing relationships with leading insurance intermediaries would be a significant advantage.
Demonstrable in-depth understand of insurance regulatory frameworks as pertains to insurance practices and products.
Good communication and presentation skills at a senior level
Extensive strategic planning, budgeting and management experience.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Retail Manager

Key Requirements:

Procurement and identifying new supplier relationships in line with the overall ethos of the brand and be innovative and ahead of the compset
Receive all stock from suppliers and enter into software, ensure correct coding and pricing, resolve discrepancies
Prepare and package all items for dispatch with relevant documentation
Inventory management and stock control across all properties, maintaining par stock levels
Refreshing the look and feel of the shops regularly including guest and GM feedback to improve overall guest experience
Working with the teams on the ground to reach targets
Analyse financial reports and key performance indicators (KPIs) to make informed decisions
Monitor sales performance and analyse sales data to identify trends and opportunities for improvement
Prepare regular reports on sales, inventory, and other relevant metrics
Provide updates to upper management on store performance and challenges

Qualifications:

Bachelor’s degree in Business, Procurement – Retail Management, or related field (preferred)
5-7 years proven experience in retail management
Strong leadership, interpersonal, and communication skills
Excellent organisational and time management abilities
Proficiency in using point-of-sale (POS) systems and other retail software
Knowledge of retail operations, merchandising, and customer service principles
Analytical and financial skills to interpret sales data and make data-driven decisions
Ability to work flexible hours, including weekends and holidays when needed

Apply via :

www.summitrecruitment-search.com

November 2, 2024
Showroom/Branch Manager

Job Description

Accountable for the branch revenue and budget, expenses, daily operations, monitor sales & profitability. Ensure exceptional customer service levels, staff management, training, stocks control, store merchandising and administration.

Key Responsibilities
Sales Budgets & Profitability

Ensure sales budgets for employees and the branch are consistently achieved and measured against budget and previous year.
Monitor Sales team daily activities: Customer enquiries, maintenance of the Bay allocations.
Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ misuse/ variances with recommendations on corrective measures.

Managing & Leading People

Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
Handle the daily/weekly meetings and the send the minutes to the Chief Commercial Officer and Retail Manager.
Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff, and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
Ensure staffs are continuously trained on product knowledge to enhance great output.
Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges, tools of trade (tablet, tape measures etc).
Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits etc.
Foster a conducive working environment for employees and outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes, and regulations. Ensure employees treat each other with utmost respect and professionalism.
Manage staff Rota- off days, leave days, overtime, public holidays. Maintain a leave calendar.
Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond.

Merchandising

Check on the furniture display at the showroom, ensure each floor is fully stocked, attractively displayed, and well accessorized.
Floor walks to ensure items are properly tagged- prices, reserved, last pieces, damaged items.
Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
Giving feedback on products that are selling and what orders to place.
Make sure there are no empty spaces in the showroom.

Compliance- Policies & Processes & Reports

Monitor the front desk operations- Petty Cash, sales postings, IDNs, EOD reporting.
Handle the showroom facilities. Check on repair & maintenance.
Compile and send accurate the weekly, monthly reports and send to management. Petty Cash report, Last piece items report, pending deliveries/ order report, Sales performance report, Stock take reports, Footfall report, KPI reports.
Ensure daily cash banking has been done and there are no variances, mishandling, or theft.
Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required.
Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue.
Respond promptly to emails sent from management and send in required reports before set deadlines.
Ensure daily checking of the website.
Ensure weekly follow up on the debtors list and recovery and send an updated report to the Retail Manager and CCO.
Any additional discount offered by the CEO or the CCO should be specified on the invoice.
Any credit terms offered should be indicated on the invoice and the person who authorized it.
Any additional reservation and storage charges should be stated in the invoice.

Stock Take & Pricing

Conduct the monthly stock take exercise and send the reports to management without fail.
Monitor and report on any variances/missing items detected.
Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
Ensure the correct price tickets are displayed with correct items as per the new policy implemented in Q3.
Ensure that daily informing of price changes has been done on price tickets.

Customer Experience

Ensure high standards of customer service excellence at the branch. Handle customer complaints promptly to their satisfaction.
Ensure all staff always handles clients professionally.
Adept on product knowledge for all Furniture Palace items in stock.
Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across board.

Reports
The branch manager will compile and prepare the below reports and send on or before deadline to the respective persons.

All quotations given out from showrooms to the CCO and the Retail Manager.
The pending orders, pending deliveries and cancelled sales order or invoices to the RM and CCO.
QLIK reporting and analysing of trends and performance on category sales.
Footfall report daily/weekly/monthly to be sent to the Operations Manager.
Customer database daily report to be send to Marketing.
Sales comparison with comments.
Last pieces left in showroom.
Last pieces sold from showroom daily.
Morning meeting minutes daily to the CCO and Retail Manager.
Update on any damaged items in showroom and reasons for the damage.
Monthly report on the items on slow moving items in the showroom.
Follow up all debtors list every week.
SDN required to be updated daily and sent to the CCO.
A weekly report for items displayed in showroom to the CCO.
Perform any other duties as may be required from time to time.

Skill & Experience

At least 2 – 4 years working as BM/Assistant Branch Manager/ Supervisor in a busy retail environment.
Bachelor’s Degree in business or equivalent.
Proven track record of driving sales.
Expertise in operational efficiency.
3-5 Years managing a team.

If qualified share CV to vacancies@jantakenya.com by 4th August 2023 indicating “Showroom Manager” on the subject line.

Apply via :

vacancies@jantakenya.com

November 2, 2024
Retail Manager Reservations Assistant Operations Manager

Key Requirements

Assisting and organising photo shoots, finding models etc.
Organising the restock between the studio and the shop. Keeping up with the stock , reorder from workshop , organise for special orders.
Making sure the shop assistant is keeping up with their work .
Trouble shooting in general and working with the suppliers
Run errands and make purchases.
Organising photographs with computer programmes.
Screening telephone calls, enquiries and requests, and handling them appropriately.
Dealing with incoming correspondence. Such as orders for export and special orders for the shop.
Devise and maintain office systems, including data management, filing, etc.
Liaise with suppliers and keep an updated list of supplies needed and other staff
Note important dates and events in the calendar.
Assisting in other official or personal tasks and errands as they may be assigned.

Qualifications

At least two years of experience in a similar role.
Problem solver and solutions oriented.
Excellent telephone etiquette.
Good communication and interpersonal skills.
Good analytical, time management and reporting skills
Proficiency in Microsoft office and ideally Apple computers.
High level of integrity and honesty.
Self-driven and motivated with the ability to quickly execute tasks.
Tidy and very presentable.

Deadline for applications: 20 July, 2023

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 1, 2024
Export Business Development Manager -White Space

The role holder will be responsible for the following;

Profitable Revenue Growth

Achieve export sales revenue targets.
Retain and grow export customer base.
Manage existing and develop new customer relationships.
Develop channels and relationships.

Strategy Formulation and Implementation

Contribute to overall sales and marketing strategy.
Prepare and implement export sales and marketing plans.
Contribute to defining export sales targets and KPIs.
Plan the growth of the export sales team.
JBP Planning & implementation

Financial Management

Prepare export sales budget.
Provide country sales forecasts.
Manage export customer profitability (contribution).
Monitor pricing activity in relation to prevailing exchange rates, shipping costs, and local economic factors.
Cash Collection as per terms.
Identify product growth opportunities.
Initiate opportunity evaluation.
Competitor analysis and Value chain of PZ Brands vs Competition, Customer analysis by country

Value Proposition

Identify opportunities for differentiation and implement plans and actions to improve client’s position in targeted export markets.

Key skills and Qualifications.

Proven Track record and experience of 8-10 years in FMCG sales & distribution ( Personal care , Hygiene & Beauty will be an added advantage ) .
3-5 years of experience in Exports sales within Eastern Africa and knowledge of export distribution channels.
Proven ability to develop, implement and execute strategic marketing plans.
An excellent communicator with the ability to present and articulate strategy.
Self-driven, ability to operate independently (make things happen).
Travel experience into Africa.
Must be a Degree holder in any field.)

Apply via :

s.wd3.myworkdayjobs.com

October 31, 2024
Head of Distribution & Business Development Legal Affairs Officer

A financial services group in Kenya (Life, General Insurance and Asset Management) is looking for Head of Distribution & Business Development. This role is responsible for driving new business acquisition and retention of existing business on a profitable basis and ensuring achievement of revenue and profitability targets. Manage and drive the identification and development of distribution channels to support the delivery of revenue and profitability targets while ensuring excellent client experience. Lead in preparation of business plans, and coordination of marketing and sales strategies.

Job Responsibilities

Strategy & Implementation

Develop and implement strategies to identify and develop business opportunities in existing and under penetrated markets (both traditional and non-traditional markets).
Drive the implementation of the strategy to maximise revenue and profitability through alignment of in-house products and solutions.
Implement and operationalise tactical plans in collaboration with executive management and other relevant business stakeholders enable service delivery and achieve business objectives.
Optimise utilization of the Company’s comparative advantage (in resources, assets, product range and market leadership) to promote prospects for business acquisition and retention
Carry out relevant market research and take all necessary actions to ensure that the Company remains competitive.
Investigate competitors’ activities and overall economic and social trends whilst drawing up action plans to stimulate profitable revenue growth.
Develop and sustain a competitive edge for the company through external networking, benchmarking and representation on related forums and any other approved channels.
Build and maintain strategic partnerships with business partners, stakeholders and business areas in order to understand business priorities and requirement.

Internal Processes

Co-ordinate the activities of and manage the sales teams.
Set meaningful and measurable objectives (annual targets) that deliver company goals and objectives on revenue growth and profitability
Facilitate initiatives aimed at equipping the sales force in business to identify and meet clients’ need and improve client engagement.
Gather competitive intelligence and new product ideas from the business environment and share market insights with management team.
Periodically review existing products and proposes changes/ enhancements based on client needs, propose and lead in customised solutions for clients across licences within the CVP framework. with a view to enhancing their quality.
Assist in capacity building within the support operations of the business to ensure efficient process turnaround times and seamless client service
Drive the application of good governance principles and legislative compliance within the area.

Client

Develop, maintain and build strong long-standing relationships with existing and potential clients including brokers, agencies and direct clients, and other relevant stakeholders.
Carry out and coordinate product training for brokers, agencies and direct clients across business lines.
Effectively manage intermediary relationships and ensure SLA management with internal and external stakeholders.
Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
Deliver on service level agreements made with internal and external stakeholders in order to ensure that expectations are managed.
Establish a customer service framework that drives efficient and effective client management, administration and maintenance.
Collaborate with senior staff in other departments to enhance a well-coordinated approach to service delivery and customer service.
Drive the design and application of a stakeholder feedback capability in respect of service delivery.

Compliance & Best Practice

Ensure strict compliance with internal and regulatory processes and controls.
Responsible for the implementation and adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
Manage portfolio risks and regulatory compliance aspects regarding business acquisition.
Maintaining a high level of integrity and ethical standards commensurate with the requirements of market best-practice

Reporting

Prepare periodical business performance reports for internal and external use and/or consumption.
Analyse performance against monthly, quarterly and annual targets and provide reports that include remedies for any negative variances.
Ensure incident reporting is done in a timely manner.
Ensure regulatory returns, reports and other compliance documents are prepared and submitted in a timely manner. Including follow up or approval and/or closure.

People

Promote a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Establish, develop and manage a team with the requisite skills and aptitude to deliver on the Company’s strategy
Identify, define, communicate and obtain buy-in for performance expectations through the implementation of aligned KPIs for the team.
Execute effective workforce planning practices and actively participate in recruitment of suitably qualified talent for the department in line with the company’s policies.
Effectively manage performance within the team in order to ensure business objectives are achieved.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Conduct periodic training needs assessment form the department members and recommend training programs to address any gaps within company policies and practices.
Conduct continuous training, guidance, coaching and mentoring for the team.
Take ownership for own learning and development.

Other Requirements

Minimum of Insurance, Sales or Marketing degree
Professional Insurance qualifications
Insurance Body Membership and Accreditation
8 – 10 years’ post qualification experience in the financial sector, largely focused on insurance sales, and at least 5 years of effective management of a substantial insurance client portfolio.
In depth understand of local Insurance practices, laws and regulatory requirements. Strong existing relationships with leading insurance intermediaries would be a significant advantage.
Demonstrable in-depth understand of insurance regulatory frameworks as pertains to insurance practices and products.
Good communication and presentation skills at a senior level
Extensive strategic planning, budgeting and management experience.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 30, 2024