Job Field: Sector in NGO/Non-Profit

REAP Officer Girl Officer Natural Resource Management (NRM) and Market Systems Officer

Program / Department Summary: Mercy Corps has been operating in Kenya since 2008, focusing its interventions around four objectives:

Peace and Conflict Management;
Livelihood/Market Systems;
Governance (particularly at the county level); and
Youth Employment/Employability (including the social and economic development of adolescents).

The four objectives serve to increase community resilience to drought and other shocks and stresses, and to decrease fragility with a particular focus on Kenya’s Arid Lands. Mercy Corps’ vision for change requires the private sector, government and civil society to work together to create meaningful and sustainable change.
Under the Omo Delta Project – Expanding the Rangeland to achieve Growth and Transformation, Mercy Corps in collaboration with five other partners: VSF G – lead agency, VITA (RTI) Ltd, EPaRDA, CIFA and TUPADO seeks to address the drivers of instability, irregular migration and displacement so as to expand and maximize opportunities for communities living in the rangelands along the Kenya – Ethiopia border by increasing wealth of young people in particular and especially young women; accelerating national and cross-border trade and collaboration; and increasing stability to promote growth and protect gains.
General Position Summary: The Rural Entrepreneur Access Project (REAP) Officer will be responsible for technical oversight and management of the Omo Delta Project through a poverty graduation model aimed at supporting human capital development for resilient individuals who are then placed in a commercial engagement. S/he will define implementation strategies in coordination with the Program Manager and leadership team.
The REAP Officer will train staff and partners, providing them with technical assistance and ensuring that common strategies and approaches are applied consistently in all communities. S/he will coordinate closely with the Monitoring and Evaluation (M&E) and Project teams to ensure that systems are in place to track, analyze and report results.
S/he will keep abreast of changing contexts and integrate new ideas and approaches as appropriate, seek additional technical assistance as needed and ensure effective working relationships with collaborating agencies.
Essential Job Functions:

Contribute to team work plans and guide successful implementation of REAP activities, ensuring teams follow work plans so activities are on time, target and within the approved budget, and program deliverables achieve desired impact;
Provide technical guidance on the poverty graduation model and ensure that interventions are responsive to stakeholders and consistent with Mercy Corps’ program guidelines, principles, values, quality standards and strategic plan. Ensure that interventions are evidence-based and adhere to adaptive management principles;
Identify most vulnerable youth and women in the village through community based wealth ranking, Participatory Rural Appraisal and scoring through Participant Targeting Tool for inclusion in the project;
Train and mentor REAP Facilitators to mentor the youth and women on entrepreneurship and employability skills so as to get linked to viable businesses or jobs, and provide mentoring during monthly visits;
Facilitate disbursement of cash grants for youth and women to enable them to buy stock and equipment for their business;
Train youth and women how to run a business, supply and demand, profit and pricing, marketing and record keeping including other trainings such as: life skills and leadership;
Facilitate youth and women to form savings associations of 5 to 7 businesses that meet monthly to deposit savings which will enable members and village residents access credit for long term expenses and business growth;
Link youth and women to other traders, markets, financial institutions, public and private institutions;
Develop and facilitate trainings on internship programs, skills development programs for informal sector productivity, and other ways of skills building for poor and vulnerable youth working closely with country offices;
Coordinate with Technical and Vocational Education Training (TVET) institutions and other service providers under Omo Delta Project to promote youth friendly trainings and assess opportunities for linkages;
Support in management and development of relationships with private sector for provision of internship, apprenticeship and career counseling and youth mentorship providers and agencies;
Generate and implement monitoring and evaluation tools;
Play a key role in the development of intervention designs, sector strategies and M&E frameworks;
Coordinate assessments, evaluations and monitoring surveys in area of operation. This will entail development of Scope of Works, development of survey tools, trainings and management of data collectors, report write and facilitating results discussion;
Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate including certifying all interventions to adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards;
Facilitate planning meetings and workshops with government, NGO, private sector, and community partners to revise plans and promote partner acceptance/buy-in;
In coordination with the MEL team, monitor the implementation of activities through regular field visits and assessments to ensure program quality and impact. Document approaches, successes and lessons learned;
Coordinate with procurement, logistics, security, administration and human resources teams to ensure operational systems support field activities;
Assist team members with information, tools and resources to improve performance and reach objectives;
Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one-on-one and performance review;
Create and sustain a work environment of mutual respect where team members strive to achieve excellence;
Work closely with the HR department to orient and lead team members as necessary;
Represent Mercy Corps at government, NGO and other relevant community events, in close coordination with the Program Manager;
Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission;
Other duties as assigned.

Supervisory Responsibility: REAP Village Mentors
Accountability
Reports Directly To: Program Manager
Works Directly With: GIRL Project Officer, M&E Officer, Community Facilitators, Finance, HR and Operations teams, Partner Organizations, and broader LMS team.
Knowledge and Experience:

Degree in Community Development, Economic Development, Business, Monitoring and Evaluation or related field or diploma with over 3 years’ hands on work experience;
Minimum of 3 years’ experience working with NGOs/CBO’s in civic engagement, livelihoods, skills development and employability, and education;
Should have knowledge of quantitative and qualitative data collection, reporting techniques.
S/he should understand and be able to apply basic measures of central tendency and spread;
Demonstrated computer competency of Microsoft Excel, Access, Word and knowledge of at least one data management software including SPSS and STATA;
Commitment to working with Women, Girls, youth and vulnerable groups in need, regardless of race, tribe, religion or gender;
Understanding of working with local partners and commitment to working with the greater BOMA Project and LMS team;
Good problem solving, written and oral communication skills;
Strong written and spoken English and Swahili;
Local language skills required;
Knowledge of the context of implementation area;
Ability to work without constant supervision and as part of a mixed team;

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October 23, 2024
Senior Investigator Supply Chain Intern

Sector: Compliance
Job Description
Background/IRC Summary:
The beneficiaries of its programs deserve evidence-based interventions that bring real change to their lives. That is what the IRC is determined to deliver. The IRC has grown because its teams have gone to the toughest places, done cutting-edge research, developed in-depth knowledge, and forged vital relationships with local governments. Today its 11,000 employees and 13,000 incentive workers work in 170 field offices in 40 crisis-torn countries are helping communities rebuild after Ebola, survive terrorist insurgencies, and recover from war. From health care to education to protection for women and girls, the IRC is there. And unlike any other humanitarian organization, it is also here, in 26 U.S. cities, helping newly arrived refugees adjust to life in America and make a contribution to their new country.
Job Overview/Summary:
Reporting to the Senior Director of Investigations and the Chief Ethics and Compliance Officer, the Senior Investigator will assist the IRC Ethics and Compliance Unit to conduct investigations of allegations involving fraud, waste, abuse, corruption, beneficiary exploitation and abuse, and other misconduct. The position will support IRC programs to ensure continued vigilance with regard to the risks associated with violations of IRC’s Code of Professional Conduct and Policies the law/regulations and the further development of complaints mechanisms and investigation capacity. The position will work with other IRC functional areas and programs to support our partners, sub-grantees and other agencies in fostering a work environment that minimizes the potential for abuse, exploitation and other forms of misconduct.
Two commitments lie at the foundation of the IRC’s work: 1) our unceasing quest to serve the needs of our beneficiaries; and 2) our determination to meet the requirements of our donors as trusted stewards of their resources. This position will play a key role in meeting these challenges by furthering a critical mission of the Ethics and Compliance Unit – to safeguard our employees, beneficiaries, staff and resources from misconduct and abuse in challenging and high-risk operating environments through investigating allegations of fraud, collusion and corruption in the use of the grant funds. As the investigations will involve transactions, individuals and entities in the field, the position requires extensive travel.
Position is based in Nairobi, Kenya with responsibilities primarily for investigations in East and West Africa.
Major Responsibilities:

Undertake investigations of alleged fraud, waste, financial corruption, and any other type of misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines;
Formulate investigation plans, review and analyze all information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
Prepare reports and ad hoc briefs pertaining to investigations in coordination with the Senior Director of Investigations and the Chief Ethics and Compliance Officer and others as appropriate;
Prepare recommendations for corrective action and improved controls and effectiveness or efficiency of IRC operations;
Support the preparation of work plans and the prioritization of investigative work in consultation with Ethics and Compliance Unit management. Monitor and assist the work of contracted specialists as appropriate;
Participate in developing and revising compliance-related best practices and lessons learned from investigative work.

Working Relationships:
Position Reports to: Senior Director of Investigations
Position directly supervises: Investigators
Other Internal and/or external contacts

Internal: Headquarters departments, international and U.S. program operations
External: International representatives, partners, vendors, service providers and external auditors as needed

Job Requirements

Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)

Work Experience:

8-10+ years of international fraud investigations experience (including substantive experience in developing countries and insecure environments)
Experience in the nonprofit, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization
Experience conducting fraud, collusion, corruption, and other types of investigations in challenging environments, and in the locations where the IRC operates;
Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
Experience working with investigation teams in remote locations and insecure environments;
Experience investigating vendor and supplier collusion;
Experience examining forensic evidence; electronic evidence and working with computer forensic and accounting forensic specialists;
Extensive experience conducting interviews of witnesses and subjects in multicultural environments
Travel to insecure environments required
Demonstrated Skills and Competencies:
Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
Sexual Exploitation and Abuse investigation and interviewing experience preferred
Excellent judgment and discretion
Fluency in French or Arabic a significant plus
Extensive Interviewing skills and the ability to interview both witnesses and subjects
Experience with computer and accounting forensic specialists (having such expertise a plus)
Project Management
Communications – Written and Oral English
Demonstrated ability to build relationships and work successfully with internal functional units and operations
Excellent writing and report drafting skills
Data Analysis
MS Office Word, Excel, PowerPoint and VISIO
Demonstrated experience and a successful track record working with minimal direct supervision

Working Environment:
Position is based in Nairobi, Kenya with responsibilities primarily for investigations in East and West Africa
Travel 50% or more to developing countries including insecure environments

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October 23, 2024
Gender Equality Regional Advisor, East Africa

Requisition ID: req2230
Sector: Gender
Job Overview/Summary: The Gender Equality (GE) Regional Advisor will be a key member of the GE Unit working in the East Africa region. In this role, the GE Regional Advisor will support efforts for country teams to ensure appropriate and significant gender integration into their internal operations and programs. This position will be based in the International Hub (IHUB) office in Nairobi – with significant travel between the countries in the East Africa region (Ethiopia, Kenya, Somalia, South Sudan, Uganda, Yemen, and Zimbabwe).
The position will be responsible for guiding country offices in applying principles of gender equality in all operational policies and practices, and will help country staff to set meaningful and targeted goals for more gender equitable internal practices. The position will be responsible for designing and implementing gender equality training and leading office-wide initiatives to spark internal culture change and a universal understanding of gender equal practices for the workplace. The GE Regional Advisor may also adapt or develop tools to support gender analysis and program design for the country offices, and support the staff in applying these methods in their work. The position will work to support the documentation and sharing of best GE practices in their country or regional context to enable GE learning and understanding across country staff. The GE Regional Advisor may also be responsible for contributing to special initiatives that advance female national staff, including supporting women’s staff groups, advocacy and research, and collaboration with other organizations and sectors serving refugees. The GE Regional Advisor will report to both the Senior Director of the GE Team and the East Africa Regional Director.
Major Responsibilities:

Work with regional and country leadership to develop and adapt proven and innovative approaches to promoting and building an inclusive and equal office culture and environment.
Build GE capacity and understanding in the regional and country offices to ensure adequate knowledge across staff on basic GE principles, mechanisms, and language.
In collaboration with key regional and country human resources staff, review,modify, design and support implementation of key processes, practices and tools currently used across the regional offices to help guide more gender equitable HR policies and practices – with emphasis on recruitment and retention of female staff.
Liaise with regional safety and security advisors, to work for more gender equal country risk analyses and safety trainings to allow for improved recognition of women-specific security concerns.
Coordinate with other GE Technical Advisors in the different technical units to support country staff in understanding and applying approaches to delivering more gender equitable and accessible programming.
Serve as a hub of gender knowledge for the regional and country teams to provide gender technical knowledge and expertise, to monitor new practices, and document the results.
Other gender related support as requested.

Key Working Relationships:

Direct Reporting: Senior Director, Gender Equality Team
Indirect Reporting: Regional Director, East Africa Region
Partnership and Consultation: Regional HR Director, Regional Women’s Protection & Empowerment ( WPE) Technical Advisor, and Regional Safety and Security Advisor

Other Internal and/or external contacts:

Internal: Country Directors, Country HR and Security Leads
External: IRC Organizational Partners, Donors, and IASC Cluster Groups

Job Requirements:

Education: Graduate degree in social sciences with concentration on gender or women’s studies preferred; Bachelors Degree required. Background or extensive understanding of humanitarian assistance.
Work Experience: minimum of 5 years of experience in the humanitarian or development sector with proven track record of integrating gender equality outcomes in operations and humanitarian programs.

Field Experience: At least 2 years field experience in humanitarian settings in the East Africa region.
Demonstrated Skills and Competencies:

Demonstrated expertise in developing gender analysis and program design tools
Demonstrated experience/understanding of organizational development and/or HR policies and practices
Effectiveness in bridging practical guidance and conceptual frameworks
Experience in developing and administering gender trainings, ability to communicate technical expertise and standards, and implement best practice approaches
Excellent interpersonal skills and demonstrated ability to develop positive relationships with local and remote team members at multiple levels in the organization
Ability to work independently and with multi-cultural and multi-disciplinary teams
Excellence in oral and written communication skills
Able to transfer technical knowledge and skills, and transform attitudes to improve gender equality

Language Skills: Proficiency in English required, Swahili desired
Working Environment: Standard office work environment, travel up to 50% depending on location base

October 23, 2024
Community Epidemic and Pandemic Preparedness Programme (CP3) – IM/GIS consultant

Background
Large-scale epidemics and pandemics pose a serious threat not only to global health security but also to countries, communities and individuals in their efforts to achieve resilience. Epidemics and pandemics affect all sectors, impacting routine health services, economic and food security, trade, education, civil order, communication, transportation, and many other areas of life. The threat of emerging infectious diseases, including those of zoonotic origin, and the increasing prevalence of diseases previously controlled by antimicrobials and vaccination efforts, is a cause for concern to the global health community. Communities play an important role in prevention, early detection and early response with regard to this threat.
The International Federation of Red Cross and Red Crescent Societies (IFRC) has launched a new programme targeting community centric epidemic and pandemic preparedness utilising an all of society all hazard approach. This programme builds on existing tools and actions being taken by Red Cross members but also external partners. A number of projects will occur within the programme focused on three work streams: Community Preparedness, National Society Preparedness and Private Sector and Key Stakeholders Engagement.
Objective of the consultancy
The objective of this consultancy is to support the IFRC and its partners strengthen the ability of communities and civil society groups to prevent, detect, and respond to disease threats and play a central and significant role in preparing for future health and disaster risks. As part of the Community Epidemic and Pandemic Preparedness Programme (CP3) in Kenya, the Kenya Red Cross Society will work with the IFRC, the American Red Cross, government entities, anthropologists, social scientists, civil society groups and other partners to collect and release key datasets and to produce digital visualization tools that will help responders at all levels to better understand where and why disease threats exist and thrive and to better prepare for them.
Acting as a champion for the importance of mapping and open data, the GIS consultant will work with government and other partners to gather existing information and data, identify gaps and validate the collected data, and work to gain permission to release the data openly. Priority datasets include geographic base data, social and cultural determinants of health, etc. These datasets will be finalized in coordination with local stakeholders and with guidance from the IFRC, the Kenya Red Cross Society, and the American Red Cross, working from a draft list already created by the project team. Once the data layers are assembled and permissions granted, the consultant will work with Red Cross partners to upload these to OpenStreetMap and HDX, as appropriate.
The consultant will engage with local partners, government actors, and other NGOs to promote open data and mapping within the region, and solicit stakeholder input into data needs to ensure that mapping results in useful products and synergistic inputs for Red Cross programmes. The GIS Consultant will receive close technical support from the IFRC and the American Red Cross’ GIS and Information Management unit.
The GIS consultant will cover the project work in Kenya and may be based in Nairobi with some travel to the field.
Expected outcomes and deliverables

Build and maintain relationships with the IFRC, Kenya Red Cross Society, American Red Cross, government ministries and partner organizations to collect relevant datasets
Meet with relevant ministries (Ministries of Health, Geographic Information, Census, etc) to determine relevant datasets
Work with officials to allow for sharing and dissemination of data using appropriate licenses
Work with Red Cross partners to validate data to ensure data quality
Arrange that data is received in a universally accessible, and if possible, a machine-readable format to allow for data analysis
Assist in determining the best way for data to be disseminated and visualized
Practice responsible data management for sensitive datasets
Work with Red Cross partners to ensure that data are upload to the relevant database (e.g. OpenStreetMap, Humanitarian Data Exchange, etc.)
Consult on strategy and methods for mapping vulnerable areas, as identified by Red Cross partners, in OpenStreetMap.
Promote an ecosystem of open data in the region
Engage with volunteers and partner organizations to educate people about the value of open data and mapping as key infrastructure for humanitarian/development efforts
Ensure that all appropriate geographic data are uploaded to OpenStreetMap or other relevant, accessible repositories
Support local OpenStreetMap communities to encourage local mapping.
Work closely with Red Cross partners to support the project’s collaborative partnerships with other Red Cross / Red Crescent National Societies, HOT, MSF, the World Bank, local government agencies, and other relevant entities.
Ensure timely submission of all required project reporting.
Management of the consultant

The consultant will be managed by the IFRC Public Health Informatics Senior Officer in Geneva, in close coordination with the CP3 Coordinator at the Kenya Red Cross Society in Nairobi, the IFRC East Africa country cluster office and the American Red Cross in Washington DC.
Proposed time frame and location
The proposed time frame is for a 5-month contract, with an initial maximum of 113 days of work, with potential or extension based on funding and candidate availability.
Start Date: 1 August 2018
Role balance guide:

Project management – 30%
Relationship Development and Data Coordination – 60%
Data analysis and reporting – 10%

Location: Nairobi, Kenya
Desirable Requirements

Minimum of bachelor’s degree in geography, GIS, urban planning, or other related field
Minimum of five years of progressively responsible experience in the field of GIS. The position requires proficiency in ArcGIS or QGIS, online server-based GIS, and web-mapping. Graphic design skills and experience using Adobe Creative Suite and are strongly preferred
Previous experience with community-based mapping
Extensive experience with OpenStreetMap (OSM)
Strong data analysis skills (Excel, Access, PostGIS, PostgreSQL, etc.)
Interest in using open source software and working to promote open data
Awareness of data protection principles are strongly preferred
Minimum of five years of experience in project management; demonstrated experience in providing technical assistance to projects and in training/overseeing staff
Willingness to travel within the project region for meetings with partners
Fluency in English with strong report writing and verbal communication skills.
Strong interpersonal skills and public speaking abilities
High degree of discretion, tact and sensitivity in dealing with internal and external clients and stakeholders at all levels
Previous experience with various humanitarian and health partners
Ability to work in an environment of diverse languages and cultures
Minimum of 3 years’ experience living and working in developing country contexts
Prior experience with Red Cross and Red Crescent National Societies, IFRC and/or ICRC

October 23, 2024
Head of Operations in Somalia

General information:
Location: 70% Mogadishu, 30% Nairobi based
Starting date: September 2018
PAH in Somalia:
Polish Humanitarian Action (PAH) is present in Somalia since 2011 and implements projects in FSL and WASH. We operate through 2 field offices covering areas in Banadiir, Middle Shabelle and Lower Shabelle.
PAH’s current activities in Somalia include:

provision of safe and sufficient water to the communities in emergency (achieved by rehabilitating crucial water points and increased capacity of water points) – including Water for Schools component;
construction of gender-sensitive, emergency latrines in the most populated IDP settlements;
increasing awareness of hygiene practices among communities, including intensive gender-sensitive hygiene campaigns;
direct cash transfers to most vulnerable households in the IDPs settlements;
distribution of Shelter materials and WASH NFIs to IDP households affected by evictions, displacement or natural disasters.

Since the establishment of PAH’s mission in Somalia, we have worked with a variety of partners through a diverse funding portfolio. Partnering with local NGOs, iNGOs, UN agencies, institutional donors, local leaders and regional administrations, PAH has been continuing to provide efficient humanitarian aid. Our projects are funded by ECHO, UNICEF, DAP and other donors.
Who PAH is looking for:
PAH in Somalia is looking for a Head of Operations. The person will hold the following responsibilities:

Management of Operations Team (Finance & Accounting, HR&Administration, Logistics);
Management of operational budget;
Supervision of the financial and accounting processes in terms of their accuracy;
Coordination of the logistical, HR and administrative necessities of the mission;
Providing complete and accurate documentations of all operational processes;
Solving operational issues reported by stakeholders (HQ, donors, programs);
Continues improvement (capacity building) of operational processes;
Administrative costs management and optimization;
Contracts management;
Ensuring operational compliance with internal procedures, donors requirements and local regulations;
Cooperation with external auditors and supervision bodies;
Writing monthly/quarterly/annual reports compatible with the guidelines; regular reporting to Head of Mission and HQ;
Supporting the team when needed.

What PAH requires:

Experience on relevant positions (Operations Manager/Director or Finance Manager/Director) preferably in non-government sector;
At least 3 years of experience in managing operational processes within dynamic and challenging operating environments;
Proven experience in team management, including different levels of subordination (managers, experts, specialists);
Good understanding of HR, accounting, procurement and finance procedures is a must;
Budget management experience
Proven ability to manage a complex and demanding workload;
Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures;
Results orientation, strong organizational and problem solving skills;
Highly developed interpersonal and communication skills;
Excellent spoken and written English;
Very good knowledge of Microsoft Office tools;
Knowledge of Microsoft Dynamics NAV (Navision) will be an asset
University degree

What PAH offers:

Friendly and cooperative working atmosphere with comprehensive development possibilities
A full-time position with a 3-month trial period
Psychological Support Package Free accommodation, flights home covered every 3 months, 31 days of paid leave, medical insurance (including Emergency Evacuation) if expatriate

October 23, 2024
Terms of Reference for Final Project Evaluation 2018

Project Title: Strengthening the capacity of National Child Helpline 116 Service as a key component of the Child protection System in Kenya.
Background and Context
Description of the project
This project, entitled “Strengthening the capacity of National Child Helpline 116 Service as a key component of the Child protection System”, is a 3-year project implemented by Childline Kenya and funded by UNICEF from February 2016 to February 2018 with a no-cost extension to April 2018.
Specifically for CLK, this PCA contributes to its Strategic Plan 2013-2017 (Strategic Direction-SD 1 and 3); i.e.
SD 1: Support Government to provide quality child protection services through the national helpline 116 platform
SD 3. Provide technical support to partners, families, and communities for effective child protection in Kenya.
For UNICEF, the work of Childline Kenya contributes to all the four outputs of Outcome 4 of the GoK/UNICEF Joint Programme 2014-2018.
The services of child line 116 have increased over the years since its inception in 2006, moving from 9,798 calls received in the year 2006/7 to 1,152,409 in 2014. In total the Helpline received 4,645,552 calls from 2006 – 2014. The Helpline responded to a total of 2,606,318 child protection cases, with 31,330 being abuse cases. These include child abductions, murder, sexual exploitation, physical abuse and neglect where Childline Kenya moved in to provide support through rescue, medical care, court representation, provision of survival kits etc.
However, the work of Childline has faced serious challenges starting from 2013 occasioned by Internet challenges, power outages and technical problems with the Customer Relationship Management system used by Childline. This has been made worse by a high staff turnover due to non-attractive terms of service for personnel. Currently (2015), about 3,000 calls are received per day with approximately 1,000 requiring direct intervention from Childline Kenya. Approximately, 2,000 calls per day are either abandoned because of the long waiting period, or are silent or are not related to Childline services and are therefore referred to other service providers. At any one time the number of callers waiting on the queue is not less than 15 and at peak hours this increases to 30 and beyond. Of the calls coming through to the helpline only a maximum of 40% are answered due to low capacity at the Call Centre. This partnership sought to address these challenges hence increase the number of persons accessing services of the Childline Kenya.
At the same time and in line with the child protection system approach, this programme supported three other components implemented at County and community levels. They include:

Capacity strengthening of County Children Coordinators in six selected counties to manage cases that are from the child help line centre. These are cases for children who are found in their geographical jurisdiction. The work of CCC is to oversee and manage coordination of agencies giving services to the child and also support the building of a strong referral mechanism at county level. The process of developing the Case Management Guidelines is almost at its completion and UNICEF will work with CLK to support it implementation in the six counties
Training on parenting skills in Siaya and Nairobi counties for parents accused of neglecting their children. CLK worked together with Court users committee and DCS to implement this component.
Child online protection where CLK worked with Parent Teachers Association and boys and girls in 20 schools in one informal settlement of Nairobi and Nakuru Counties respectively. This is part of UNICEF initiate for child online protection known as “WePROTECT”.

Key partners involved in the project, including the implementing partners and other key stakeholders.
The project was implemented in partnership with the Department of Children Services. In addition, Childline Kenya, whose operations are hinged on partnerships, continued to work with both referral partners, development partners, community stakeholders and other Government institutions to implement the activities in this PCA.
Purpose of the evaluation

Why the evaluation needs to be done?: This is a mandatory final project evaluation required by UNICEF as part of the project agreement. The purpose of the evaluation is to assess the effectiveness, relevance, efficiency, sustainability, and impact of the “Strengthening the capacity of National Child Helpline 116 Service as a key component of the Child protection System” project.
How the evaluation results will be used: The results of this evaluation will be used to generate information on best practices in targeting and reducing violence against children and child neglect, and to provide insight and recommendations into improving future interventions targeting children through the Child Helpline Service.
What decisions will be taken after the evaluation is completed?: Learning arising from the evaluation will be used to inform future programme development as appropriate. In addition, learning will be shared with key stakeholders in the child protection sector to continue to strengthen interventions to address child protection concerns.

Evaluation objectives and scope
Scope of evaluation
The evaluation will cover the entire project duration, from February 2016 to April 2018.
The evaluation will assess project outcomes at all levels. The evaluation will cover all areas of implementation, including activities delivered by the grant holder as well as partners.
The evaluation will assess the impact of the project on targeted beneficiaries both primary and secondary beneficiaries.
Objectives of evaluation
The overall objectives of the evaluation are:

To evaluate the entire project in terms of effectiveness, relevance, efficiency, sustainability, and impact, with a strong focus on assessing the results at the outcome and project goals level
To generate key lessons and identify promising practices for learning
To identify areas for continued advocacy and intervention at the county and national level in child protection

Evaluation Questions
The key questions that need to be answered by this evaluation are divided into five categories of analysis including effectiveness, relevance, efficiency, sustainability, impact and knowledge generation.
The mandatory Evaluation Questions to be answered are as follows:
Effectiveness

To what extent were the intended project goal, outcomes and outputs achieved and how?
To what extent did the project reach the targeted beneficiaries at the project goal and outcome levels?
How many beneficiaries have been reached?
To what extent has this project generated positive (or negative) changes in the lives of targeted (and untargeted) beneficiaries in relation to specific forms of violence addressed by this project? Why?
What are the key changes in the lives of those beneficiaries?
What internal and external factors contributed to the achievement and/or failure of the intended project goal, outcomes and outputs? How?

Relevance

To what extent was the project strategy and activities implemented relevant to national child policies and strategies in responding to the needs of children?
To what extent do achieved results (project goal, outcomes and outputs) continue to be relevant to the needs of children?

Efficiency
How efficiently and timely has this project been implemented and managed in accordance with the Project Document? Specifically have resources been used well and strategies’ to implementation been appropriate?
Sustainability
How are the achieved results, especially the positive changes generated by the project in the lives of women and girls at the project goal level, going to be sustained after this project ends?
Impact
What are the unintended consequences (positive and negative) that resulted from the project?
Knowledge Generation

What are the key lessons learned that can be shared with other practitioners on Ending Violence against children?
Are there any promising practices? If yes, what are they and how can these promising practices can be replicated in other projects and/or in other countries that have similar interventions?
What outstanding advocacy and implementation priorities still require action and commitment from district and national-level stakeholders?

Length of Assignment, Financial Allocation and Application
This assignment should be concluded by 15th July 2018. The allocated budget is KES500,000/

October 23, 2024
Case Processing Assistant

Grade: 3 (N)Division: OperationsSection: Case Processing
Primary Purpose
This position is responsible for the processing of refugee case files under the direction of the unit supervisor.
Supervision
This position reports directly to the unit Supervisor.
Essential Duties

Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.
Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.
Receives, creates and enters new applications in WRAPS.
Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.
Requests security clearances and updates data in WRAPS as appropriate.
Requests medical exams and updates medical information when received from partners.
Requests assurances from US based resettlement agencies.
Scans and attaches documents to WRAPS.
Completes travel packets for departing refugees.
Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.
Assists with development of materials to improve understanding of program by refugee applicants and partners.
Any other duties as assigned by management.

Qualifications
Education:
High school diploma or equivalent is required.
Experience:
Five (5) years’ of paid work experience in a related field is required.
Knowledge/Skills:

Strong written and verbal English skills
Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
Strong organizational and time management skills

Abilities:
The Case Processing Assistant must have the ability to:

accurately type 5100 ksph with a 95% accuracy rating
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyze and solve complex problems and make sound decisions;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions
Physical: This position requires bending, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), reaching above shoulder level and using fine finger movements.
Environmental: Incumbents in this position will work in an open plan office.
Special Requirements
Certificate of Good Conduct issued within the past one year (12 months) is required before the start of employment.
The candidate should be willing to work overtime on weekdays and weekends if required.
Licensing/Certification
None
Competencies

Communication: Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Relationships: Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Job Knowledgev Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Teamwork: Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Problem Solving: Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Program Planning and Management: Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.
Leadership: Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship: Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

October 23, 2024
Advocacy Officer

Place of Work: West Pokot and Bungoma
Reporting to: National Department Manager – Programs and Projects
General Responsibilities: Based in Kitale, the Advocacy Officer will provide support to the effective planning, implementation and monitoring of SHAPE programme activities and achievement of outcomes in target counties.
The Advocacy Officer will work closely with National Team Coordinator- Advocacy, the Advocacy Pillar Lead and other national and regional staff to ensure the activities are implemented based on annual plans, advocacy strategies and budgets.
The incumbent will be responsible for developing and contributing to reports to relevant Managers and senior staff detailing activities, collaborations and best practice.
Specific Responsibilities:
Under the direct supervision of National Department Manager – Programs and Projects, the incumbent will be responsible for the following duties:

Support the effective and efficient implementation of the programme in accordance with DSW financial procedures and guidelines assessing progress and providing feedback to supervisor
Contribute to the development and implementation of advocacy strategies and activity plans to promote policy and budget changes in support of FP/RH at the county and sub-county level in consultation with the advocacy Coordinator and Pillar lead.
Cultivate and strengthen relationships with target county level decision makers, relevant committees and executives to improve the prioritization of FP in county policies, budgets and programmes.
Build relationships with civil society organisations (CSOs/NGOs) including youth and to convene a collective and coherent voice in favour of FP/RH advocacy within the counties.
Support the development of annual family planning budget and policy reviews, programme outcome and impact report
Support program monitoring by completing developed M&E tools in a timely manner
Provide high quality field level monthly, quarterly and yearly reports on project progress.
Identify, design and deliver appropriate capacity building interventions to target CSOs/ Youth champions on advocacy.
Support in the development of project proposals including annual work plans and budgets.
Maintain DSW visibility at county level meetings and events as appropriate.
Any other duties as assigned by the supervisor.

Minimum Requirements:

Degree in social sciences or related fields from a recognised University
At least 3 years of professional experience planning and conducting a wide variety of advocacy and policy initiatives around the priority areas (FP/RH)
In depth knowledge of policies and programmes on Family Planning, Sexual and Reproductive Health, Adolescents and Youth is highly desirable
Demonstrated understanding of the devolved county structure, budget cycle and decision making processes is highly preferred
Excellent public speaking and presentation skills with ability to develop and communicate advocacy related messages and campaigns to different audiences
Proven ability to undertake basic research, monitoring and evaluation responsibilities
Fluency in English and Swahili (Oral and Written). Knowledge of local languages of target counties will be an added advantage
Ability to work under minimum supervision
Team player with experience working within geographically spread teams and in a multi-cultural setting
Willingness to travel frequently

October 23, 2024
Community Navigator Livelihoods Associate Temporary Driver

Reports to: Senior Officer, Community Outreach
Supervision Given: [None]
The primary responsibility of the Community Navigator is to assist the organization in providing information and timely support to refugees and asylum seekers towards their self-reliance.
Duties and responsibilities:

Act as a guide to the organization in tracing clients in the community;
Provide language interpretation and translation;
Collect prescription medicine from RefugePoint and deliver to patients;
Provide accurate and timely information to refugees and migrants;
Monitor businesses supported by RefugePoint;
Participate in community mobilization as directed by RefugePoint;
Participate in community education as directed by RefugePoint;
Accompany patients to the hospital when called upon.
Attend to any other duties as assigned by the line supervisor(s).

Requirements:

Must be a resident of Rongai;
Must be fluent in English and Great Lakes Languages;
Must hold a UNHCR mandate refugee certificate, Government alien card and/or recent Government verification documents;
Must have a minimum of secondary school education;
Ability to maintain confidentiality.

Desired:

Post secondary school training e.g. in health, community development, counseling, business administration etc.
Experience in community mobilization.

go to method of application »

October 23, 2024
Protection Field Officer

About the Job
Based in Bardhere, the Protection Field Officer contributes to the implementation of Protection activities in Jubbaland with a focus on Gedo and other areas as required.
Job Responsibilities

Assists the Protection team in documenting and mapping of major conflict-related events with significant Protection of Civilian Population (PCP) implications;
Identifies and monitors humanitarian needs, priority issues and International Humanitarian Law’s violations in his/her Area of Responsibility (AoR) for further monitoring and follow up and proposes course of action;
Collects first-hand information from a variety of sources on specific violations/abuses; provides practical guidance and support to the protection team on the PCP issues on the ground;
Conducts detailed field assessments looking at the needs of the affected populations and the viability of an ICRC intervention on a particular violation;
Supports detention visits when needed and follows up on the specific issues identified;
Contributes to daily monitoring of the political, economic and social developments and their impact on the population in AoR;
Assists in monitoring of important and sensitive public communication;
Informs and sensitizes field staff, Somali Red Crescent Society (SRCS) staff, local organisations and local authorities on ICRC Protection activities and other varying issues of interest;
Provides support to develop and maintain an extended network of contacts among local authorities, parties to the conflict, local leaders, humanitarian organizations and members of civil society;
Reports regularly on the ongoing activities/projects, develops various departmental reports including multidisciplinary assessments and operational reports;
Contributes to the definition of the annual objectives and plans of actions in coordination with the rest of the Protection team.

Requirements
Interested? You should possess the following qualifications and experiences and have the following competencies:

University Degree;
At least 4 years of experience in a similar field;
Knowledge of IHL/IHRL is an asset;
Ability to network, represent the institution externally and dialogue with major stakeholders;
Fluency in written and spoken English and Somali languages;
Capacity to analyse the socio-political and cultural environment, the dynamics of conflict zone and inherent humanitarian/protection challenges;
Excellent communication, administrative and organizational skills, with a high sense of responsibility and confidentiality;
Proficiency in MS Office suite.

We Offer

A dynamic and challenging work environment in the humanitarian and international environment;
Training and development opportunities;
A competitive salary with benefits, based on the ICRC Compensation and Benefits framework.

October 23, 2024